U-Haul Moving & Storage at Ben White

12088 reviews

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Windows need to be cleaner when driving around the town, people very nice and pleasant, had a wonderful experience with the company, thanks for your help Tim j chittim 1/19/2021

TIMOTHY C. 
Rating:
2.0

They were rude to a transgender woman and thought it was funny. She complained and they made jokes when she left. Really sad to watch such disrespect when she just wanted to be addressed as ma'am.

Christina S. 
Rating:
1.0

I am a woman and was called "sir" by the employee that receive the truck. He called me sir even though i asked him not to address me as "sir" but ma'am. I find this extremely insulting. No apology was offered.

MARISSA J. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

Maryann B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travers J. 
Rating:
5.0

Customer did not leave a comment.

Devin-Marie B. 
Rating:
3.0

check in was a mess, only 2 people working and 1 person was with 1 guest the whole 20 minutes I waited . and the mobile/express check in is a disaster from a previous experience

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

CARLO R. 
Rating:
2.0

Staff was rude and disrespectful when we set off the alarm. I explained we had only been there twice because we needed to store my daughter's items for college during the pandemic. BOTH experiences were awful. The first visit we were given the wrong codes which set off the alarm (not our fault) and the second time was purely accidental. The m staff member over the intercom was disrespectful and condescending. I wouldn't recommend this place to anyone. People who need a storage facility are generally in some form of transition. Ugliness and a lack of communication are not helpful at a time like that.

Holly B.  |  Overall Experience 
Rating:
3.0

The lock box for the contactless keys pick-up should located outside.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The lady who processed my reservation was very kind and caring. I was picking up a dolly. She was patient every step of the way and even came to my car to offer her help with loading the dolly in. Drop off was quick, easy and smooth. I am very pleased with the service I received

Ellie D. 
Rating:
4.0

The key Dropbox was NOT visible and difficult to find!!

Sheri R. 
Rating:
5.0

Everything went smoothly. Thank you for your friendliness

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

SAN M. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

The person helping me at the front counter was rude to me.

Amber G. 
Rating:
5.0

Always have what you need available. Staff are fast, friendly and informative.

GERARD L. 
Rating:
2.0

It was very difficult to return equipment after hours. I had trouble find the drop box for the key, and the app/website kept crashing when trying to complete the drop off process. I had to re-enter information take submit photos 5 times in order to complete the drop-off.

Nicholas C. 
Rating:
4.0

Customer did not leave a comment.

Harvey A. 
Rating:
5.0

Customer did not leave a comment.

SHARYN R. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Nice experience here.

Jimmie B. 
Rating:
5.0

Customer did not leave a comment.

JULIA T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

CAROLONA S. 
Rating:
5.0

Customer did not leave a comment.

Roger N. 
Rating:
5.0

The USB ports did not work :(

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

BRENT P. 
Rating:
5.0

Customer did not leave a comment.

Olivia D. 
Rating:
4.0

Customer did not leave a comment.

Philip S. 
Rating:
2.0

I've rented from this location twice. My counter experience was terrible both times. I used self check in to keep safe and for convenience, however at this location it is neither. After looking for vehicles that were listed in wrong locations, I then had to wait both times at least 20 minutes at the “side” counter for my keys which completely defeats the purpose of safe socially distant check in. Both times the people were dismissive and rude. Either the self check in process should work differently or this store needs a reminder of procedures related to COVID. I never leave bad reviews, but I've now had the same experience twice. Thanks and I hope procedure and service improves at this location.

LINDSEY A. 
Rating:
5.0

Thanks for great service!

MAHMOUD A. 
Rating:
5.0

Customer did not leave a comment.

ALEX JAMES J. 
Rating:
5.0

I had a scheduled mover/trucks from a different company flake out on me 30 minutes before they were supposed to arrive. This location not only hooked me up with a truck at a moments notice but also gave advice and tips and it ended up costing less than my original plan.

Brent D. 
Rating:
5.0

The lady that helped me at the front desk was very accommodating.

MICHAEL M. 
Rating:
5.0

I have used this location multiple times to rent motorcycle trailers and have always been treated well. That's why I keep coming back.

HERBERT S. 
Rating:
5.0

Customer did not leave a comment.

Karla S. 
Rating:
5.0

Customer did not leave a comment.

SEENAPPA P. 
Rating:
5.0

I can't imagine what you could do to make it better. Everyone was so helpful and courteous, and very mindful of social distancing. I tried to use the contactless app, and failed. User error, I'm sure. They made it very easy and very safe to do an in person pick up and drop off.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Thankful I came to this location. Like I told the GM, the Slaughter/35 store needs to learn from this store. I was acknowledged when I came in, I shared the project that I needed the trailer for, everyone very professional and courteous. I will definitely be using this location from here on out..

LETICIA D. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

Customer did not leave a comment.

MIKE D. 
Rating:
1.0

Have the trailers at least cleaned on the inside before renting. Let customers know about the $20 or check in thru the website about the overnight drop off. Have signed posted inside or signs facing both sides in the return area. Maybe have Caleb Hamilton have a better attitude with the customers and take a little criticism instead of being so defensive.

ALEX C. 
Rating:
5.0

I was shockingly surprised at the customer service, cleanliness of the lobby and the truck/supplies with Uhaul. And the new technology that made check in and out easy.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K.  |  Overall Experience 
Rating:
1.0

Don't overcharge me

Elsa W. 
Rating:
5.0

Customer did not leave a comment.

joeseph r.  |  Overall Experience 
Rating:
5.0

Everything went well for me, thank you

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Frankie F. 
Rating:
3.0

The truck was pretty gross. Steering wheel required a TON of cleaner before rag kept removing black grime.

Holly R. 
Rating:
5.0

Customer did not leave a comment.

REBECCA O. 
Rating:
5.0

Utility dolly should have aired up tires. I wasted $7 on renting it only to find out I could use it to go up stairs.

DONALD WILLIAM J W. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
3.0

Customer service is lacking. No one went to the truck with me to assist with adjusting side view mirrors, moving parking cones, etc. it was annoying to have to keep getting in and out of the cab to adjust both mirrors. The online check in system did not work. I received an error telling me that GPS indicated I was at the wrong location although I was standing in the lobby . It then directed me to use the location bar code instead. I had to walk all around the building looking for the bar code which was about 2 X3 inches. I scanned it and the app gave another error message indicating there was a problem with the bar code. This forced me to stand in a lengthy line which the online check in was supposed to help me avoid. When I made my reservation online, I uploaded photos of my drivers license and entered my credit card information. But the agent still took my license and took pictures of it with her mobile phone. I also had to use my card to finish the transaction. Didn't you already have this information? I don't feel comfortable at all putting it into a system and then having it presented again in person. The truck itself was good and we were able to do our move with no issues. The technology, check in, and service was sub-par.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
5.0

Thank you for excellent service.

Mahmoud A. 
Rating:
1.0

1hr, 26 miles for $47.00 + $9 in gas. That's without additional insurance or any other equipment. Get real. Never using uhaul again.

Deven G. 
Rating:
4.0

Customer did not leave a comment.

Payton J. 
Rating:
1.0

I had a horrible experience with this location on 304 E. Benwhite blvd. The general manager Caleb is an unsuccessful dealing/interacting with customers. Caleb is very rude and disrespectful in the way he approaches customers and the way he speaks to them. I had spoke to Caleb on several instances about an issue, and while on the phone with Caleb it was very hard to express my concerns and issues that I was having because Caleb kept interrupting me and I was unable to speak. I spoke to a individual at 1 800 go U-Haul on one instance and that individual had called Caleb on my behalf since Caleb was Not wanting to listen to my concerns. I was asking for a 15 minute grace. Since I was going to be running a bit late. And that said individual stated she personally spoke to Caleb. That individual stated Caleb was not going to give me the grace period Due to the fact that he was upset took it personal. I feel it is unfair that every other customer may get a grace period but I was denied a grace period due to the fact that the general manager Caleb was upset and taking his work personal therefore he took it out on me and was upset so he denied me a 15 minute grace. I also made a complaint against Caleb. I will never ever ever come back to this location again nor will I refer to anybody I know. As a matter of fact , I will have to let the public know about this location on the review that I will be posting. I do believe Caleb needs more training on communication Skills with customers in consumers. I do feel he is a rude individual Who intimidates customers with his bad behavior and attitude. I don't believe Caleb should be a general manager with this behavior. I would like for you guys to review the phone call that was exchanged between me and Caleb. Thank you

Lenette V. 
Rating:
5.0

Customer did not leave a comment.

Gretchen H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS GUILLERMO W. 
Rating:
1.0

Fender was damaged upon arrival and appeared to be rubbing tires and tires blew out on highway uhaul does not have mile meters to replace worn tires to prevent customer safety, customer time, was delayed 2.5 hours was crucial to unloading trailer in daylight never happened and place to unload did not have lighting. Uhaul did not offer me more time for blown tires, lost time, not even a sandwich while I was stranded...All they had to do was have proper working equipment and pre-inspection...Will not use them again.

STEVEN FRANCIS R. 
Rating:
4.0

easy return process through the website

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Naila E. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

The guy who checked in the truck was very nice and helpful

Kevin D. 
Rating:
5.0

Very polite and clean

Jedd T. 
Rating:
1.0

Rude and unhelpful and charging me another full day for for being 10min behind my dropoff time(traffic).

Randy C. 
Rating:
5.0

Customer did not leave a comment.

PAUL I. 
Rating:
5.0

I was surprised and I was impressed at how much I could fit into it.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Ian h.  |  Overall Experience 
Rating:
5.0

Full description of the 'contactless' pick-up. I chose that option, and the UX design of the app is so clunky and long winded that I wished that I had gone inside. No place in that app to enter my updated DL information, so I had to go through even more to complete the process. Frustrating.

Thomas S. 
Rating:
2.0

The key drop location is hard to find, there were other people who were also searching for it when I arrived. Needs improvement.

Imran Khan S. 
Rating:
5.0

Have dropped off two U-haul vehicles already. Staff is helpful and friendly. Planning to use this site whenever I move from my current apartment.

Harry L. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth R. 
Rating:
5.0

I rented a 20' truck for the day and was taken back by the poor condition of the vehicle.. badly dented, draped, damaged; interior sun visor broken and struggling engine on the highway. The driver side door was damaged enough that significant sir was coming through and the road noise was so loud to make a phone call inaudible. The employees, however, were great and professional in spite of renting equipment that should have been retired a long time ago.

BLAKE S. 
Rating:
5.0

At the pick up location I had the best experience, the employee was super accommodating and friendly.

Daniel M. 
Rating:
1.0

I was quoted incorrectly, there was no one at either location to assist, and I have tried to call customer service more than 3 times with no success.

Christopher G. 
Rating:
3.0

Truck was parked in secondary lot, which made mobile pickup more complicated. Truck smelled of cigarette smoke - had to drive with the windows down at all times. All staff seemed friendly and were quick to offer assistance.

Elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Great Job

ARTURO D. 
Rating:
4.0

Did online order, Truck (pickup) did not have a trailer hitch, had to go inside and get another truck. Online orders need a way to specify a trailer hitch. The other truck wasn't clean, had tire changing tools on the front seat.

Alan L. 
Rating:
1.0

Caleb the general manager is very rude and condescending. he make customers feel less than and stupid.. I was waiting line listining to how he talked to people and treated me just like that same POS. He doesn't give a shit about the clients that pay his salary. I called hime out on his customer service and he cussed me out..

Eric B. 
Rating:
5.0

Customer did not leave a comment.

SHEILA LIZA F. 
Rating:
5.0

Customer did not leave a comment.

Yvette S. 
Rating:
4.0

I had ordered furniture pads with truck but when i picked up truck they were our of furniture pads. Have more pads on hand. Lady that waited on me was very helpful.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
4.0

Customer did not leave a comment.

Cassandra T. 
Rating:
1.0

Uhaul changed locations for the drop off. It was and additional hour round trip. I'm beyond frustrated with this. Originally I was going to drop it off 5 minutes from my home and this change was ridiculous. I would like a discount for the inconvenience.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

Haydee T. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

Kyle D. 
Rating:
3.0

Overhaul your customer service it is very in helpful at both branches.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

FAITH A. 
Rating:
5.0

Customer did not leave a comment.

Taylor H.  |  First Impressions 
Rating:
2.0

Manager was quite discourteous from the very beginning. I incurred a late fee at the very beginning of the pandemic after losing my job. He refunded my late fee, however, he was very unkind and and condescending. He expressed no empathy whatsoever and stated as long as I had the unit he would never refund another late fee. In October, the keycard machine wasn’t working one night and a line of people had gathered and were trying to swipe in. I called the after hours number and it was the same unpleasant manager. Still discourteous. Still unhelpful. I hope that staff realize that moving into a storage unit can be a very low point in ones life, particularly after a job loss related to Novel Coronavirus. The human element is fundamentally important in relating to people.

Tiffany J.  |  Overall Experience 
Rating:
5.0

Staff was very friendly, very helpful. Check-in and check-out was a snap.

Anthony P.  |  Overall Experience 
Rating:
5.0

Excellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.

David G.  |  Overall Experience 
Rating:
3.0

Very disappointed in the huge amount of black dust all over everything and the rat feces on certain items.

leigh h.  |  Overall Experience 
Rating:
3.0

Pretty bummed and disappointed that I wasn’t able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it

Justin H.  |  Online Move In 
Rating:
4.0

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Peter D.  |  First Impressions 
Rating:
5.0

This isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!

cindy m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry H.  |  Overall Experience 
Rating:
5.0

Great service and prices, will do business again with them.

EUGENE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stewart B.  |  Overall Experience 
Rating:
5.0

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

CHRISTOPHER R.  |  Overall Experience 
Rating:
5.0

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. Thank you!

rudolph c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joeseph r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEVERLY N.  |  First Impressions 
Rating:
5.0

Highly highly recommend. All staff smiling and enjoying this apecial spot. Bravo

John Paul P.  |  Overall Experience 
Rating:
2.0

Our storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.

Rick R.  |  Overall Experience 
Rating:
4.0

The only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.

Saida W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri H.  |  Overall Experience 
Rating:
5.0

Thank you guys, you came in clutch!!!

GABRIEL P.  |  Overall Experience 
Rating:
1.0

Shame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.

marko p.  |  Overall Experience 
Rating:
4.0

There is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.

Lesha D.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Jon H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

QUENTIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lily T.  |  First Impressions 
Rating:
5.0

Taylor was particularly helpful.

Stewart B.  |  First Impressions 
Rating:
5.0

Great facility for short or long term storage! The team as Ben White is exceptional and very helpful.

AMANDA KYLEE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rick J.  |  First Impressions 
Rating:
5.0

I cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!

Tricia R.  |  First Impressions 
Rating:
5.0

Good customer service

Rosella T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
1.0

When I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.

Griffin D.  |  Overall Experience 
Rating:
4.0

Very pricey for the size of space I had. However, the staff was great!

AMERICO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
5.0

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

BRIAN D.  |  First Impressions 
Rating:
5.0

keep up the good work

Daniel C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sara c.  |  First Impressions 
Rating:
5.0

No waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck

Lynda G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey T.  |  First Impressions 
Rating:
2.0

If not mistaken the manger was really rude poor customer service.

Maria D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward S.  |  Overall Experience 
Rating:
5.0

Friendly service nice and clean facilities climate control was awesome I will do that again

SANDY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max K.  |  Overall Experience 
Rating:
5.0

Easily accessible and well maintained, can’t ask for more than that.

PERRY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick R.  |  First Impressions 
Rating:
5.0

Thank you for storing my belongings safely!

Jennifer K.  |  Overall Experience 
Rating:
3.0

The facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Thank you.

Crista B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

Great customer service!!!

David G.  |  First Impressions 
Rating:
4.0

The employee who checked me in was rude and condescending. I think their name was John but I’m not sure.

Madison S.  |  Overall Experience 
Rating:
4.0

Everything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck

KATHY H.  |  First Impressions 
Rating:
2.0

Stood in line 50 minutes

taylor c.  |  First Impressions 
Rating:
4.0

It was late in the evening but the U-Haul employee help to the best

Paul H.  |  First Impressions 
Rating:
5.0

Thanks for your services. We will recommend others you. Sonny Nicholson.

sonny n.  |  Overall Experience 
Rating:
5.0

Fantastic facility with excellent customer service.

David D.  |  First Impressions 
Rating:
5.0

Everyone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?

PHILLIS D.  |  Overall Experience 
Rating:
5.0

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Josh P.  |  First Impressions 
Rating:
5.0

Great service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!

Monica G.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Manuela L.  |  Overall Experience 
Rating:
5.0

Good experience

Sam S.  |  First Impressions 
Rating:
4.0

Clean

David B.  |  First Impressions 
Rating:
4.0

I moved due to cost

Aimee J.  |  Overall Experience 
Rating:
5.0

The office staff were very helpful. Thank you.

leonard s.  |  Overall Experience 
Rating:
5.0

I was pleased with my entire visit.

William H.  |  Overall Experience 
Rating:
5.0

super friendly staff

James G.  |  Overall Experience 
Rating:
5.0

This location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!

Kenya S.  |  Overall Experience 
Rating:
5.0

Great staff!

moses m.  |  First Impressions 
Rating:
5.0

Everyone and everything was excellent as always. This is the best u-haul anywhere,

Judith W.  |  Overall Experience 
Rating:
1.0

This location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.

Danielle M.  |  First Impressions 
Rating:
5.0

Helpful people when I needed storage quickly!

David W.  |  First Impressions 
Rating:
5.0

We were very satisfied with the service. We felt that it was very secured.

michelle m.  |  Overall Experience 
Rating:
3.0

When I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress

Kendall L.  |  Overall Experience 
Rating:
1.0

Uhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.

Darryl D.  |  Overall Experience 
Rating:
5.0

Very pleased with everything.

Dennis L.  |  Overall Experience 
Rating:
5.0

Everything went smoothly even on a very busy Saturday.

leonard s.  |  First Impressions 
Rating:
5.0

Good friendly staffs.

Van C.  |  Overall Experience 
Rating:
5.0

Excellent Facility with awesome employees and staff

michael P.  |  Overall Experience 
Rating:
1.0

I was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.

montserrat d.  |  Overall Experience 
Rating:
5.0

Allways have Excellent service, thank you for everthing

Raul P.  |  Overall Experience 
Rating:
5.0

This U-Haul location is my favorite for my storage, packing and moving needs. The staff is great🎶

Cloya A.  |  Overall Experience 
Rating:
5.0

Good

Ian G.  |  Overall Experience 
Rating:
1.0

tried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.

august l.  |  First Impressions 
Rating:
5.0

Thank you for al your help, very professional as allways,

Raul P.  |  First Impressions 
Rating:
4.0

We had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.

Stacy B.  |  First Impressions 
Rating:
5.0

Fast friendly service. I dealt w the mgr and he was excellent

CARLOS P.  |  Overall Experience 
Rating:
2.0

When I had a billing issue (not of my doing, but instead on your end) it was impossible to contact location directly & I had to instead go all the way down there. Horrible customer service. Bad terms.

Travis B.  |  Overall Experience 
Rating:
5.0

The personnel at 304 Ben White Blvd Austin were great! I totally got excellent customer srvce. Also, the U-Haul of Woodbridge, Va was very helpful. Both places gave me outstanding service. MGWade

Maria W.  |  Overall Experience 
Rating:
5.0

Very easy to start and stop storage service, good customer service. The automatic sliding doors do have a hair trigger but not in a way that compromised security. Only wish is later access hours.

JOHN K.  |  Overall Experience 
Rating:
3.0

back side units, bottom floor units in multi-level facility not good for storing possessions. The floors are almost always wet, even when not raining. Desk staff are under staffed be ready to wait.

Russell D.  |  Overall Experience 
Rating:
5.0

Keep up the great work!

Kimberly B.  |  First Impressions 
Rating:
5.0

The facility is clean, and the staff friendly and efficient

Peyton B S.  |  First Impressions 
Rating:
5.0

I posted on Facebook. I'm a guide ;)

donna t.  |  Overall Experience 
Rating:
5.0

Between renting a truck to having my items in storage for two years, I always experienced great customer.

faye r.  |  Overall Experience 
Rating:
5.0

The overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.

sonny n.  |  First Impressions 
Rating:
5.0

UHaul customer service rep had to wait a long time due to website issues. Service could have been faster.

HEMANTH GUJJOLA G.  |  First Impressions 
Rating:
5.0

Everything first class. Thanks!

Alden S.  |  Overall Experience 
Rating:
5.0

Having U-Haul associated with the storage unit was a huge bonus!

Taylor F.  |  Overall Experience 
Rating:
5.0

Staff was very attentive.

Samuel F.  |  Overall Experience 
Rating:
4.0

n/a

Victoria C.  |  Overall Experience 
Rating:
4.0

Pretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the

Tony C.  |  First Impressions 
Rating:
5.0

Very comfortable keeping my belongings here. Very clean and completely secure. Will definitely be coming back to UHAUL for my storage needs.

Joshua M.  |  Overall Experience 
Rating:
5.0

Sabrina was fantastic and very helpful.

Russell D.  |  First Impressions 
Rating:
2.0

There was water coming in to the unit. All of my boxes were damp, soggy, and some completely falling apart. The concrete outside the unit was slick with grease. I slipped and nearly fell every visit.

Carol Ann L.  |  Overall Experience 
Rating:
1.0

I used this facility to drop my U Box from Seattle and deliver it to a local destination only. The delivery service was an absolute failure. Management has refused to address my dispute of the charges

Mark G.  |  Overall Experience 
Rating:
4.0

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

William O.  |  First Impressions 
Rating:
5.0

After doing the ranking why do I have to make a comment?

donna h.  |  Overall Experience 
Rating:
2.0

Paid for 24/7 access. denied access due to card reader malfunction. Calling the managers number posted is an exercise in futility. Later, employee response “ I don’t really care about your problems”

Ronald S.  |  Overall Experience 
Rating:
4.0

The sling fit perfectly.

Guy M.  |  Overall Experience 
Rating:
5.0

Great staff, great facility.

Brian K.  |  Overall Experience 
Rating:
4.0

It was a good experience!

Megan S.  |  Overall Experience 
Rating:
5.0

Easy access; good, consistent climate control; helpful staff; reasonable rental rates.

RUSSELL S.  |  Overall Experience 
Rating:
5.0

Uhaul was great

Johnathon W.  |  Overall Experience 
Rating:
5.0

Thank you Caleb and crew for the amazing customer service!

Emily M.  |  Overall Experience 
Rating:
5.0

Excellent experience with friendly staff, quick service and facility was incredibly clean. Very happy and would recommend.

james m.  |  Overall Experience 
Rating:
5.0

Very clean facility and employees were professional

William R.  |  Overall Experience 
Rating:
4.0

A new employee helped me sign up for a storage rental. She needed more training on the process of coding in and out of the storage facility. Otherwise all was good with the rental.

Sandra L.  |  Overall Experience 
Rating:
4.0

My only problem is that you did not prorate the last month.

sharon m.  |  Overall Experience 
Rating:
4.0

Keep an eye oB4 they sink u.

santiago c.  |  Overall Experience 
Rating:
5.0

Jordan and Ernest were very helpful with self delivery of my U boxes and got which we needed first, and were ready with the next loaded on a trailer and ready to go when we got there, very smooth!

David B.  |  Overall Experience 
Rating:
5.0

it was fantastic

CLINT B.  |  Reservation 
Rating:
5.0

Great location. Great prices.

Wendy G.  |  Overall Experience 
Rating:
1.0

We scheduled UBox pick up August 19 at the Slaughter Lane facility. We were told on day of pickup UBox was at different facility. Staff there was dismissive, rude, made us wait 4 hours before ready.

henry w.  |  Overall Experience 
Rating:
2.0

Im still waiting for a letter stating the pest control contractor and bed bug status of the property for my apt bldg mgr. I was refused rental service after my uhaul was stolen recovered there

Janet H.  |  Overall Experience 
Rating:
5.0

Excellent customer service

david j.  |  Overall Experience 
Rating:
1.0

This is not a valid comment box - not enough space so I am changing your rating to poor.

donna h.  |  Reservation 
Rating:
4.0

I wish there was an option to move out of the storage unit without having to come in person. I tried calling but they said I have to personally come and state that I'm done using the storage.

Andrea Angeli G.  |  Overall Experience 
Rating:
1.0

This was the worst experience with ANY business I have ever had. I’m a reasonable, professional human and not one thing was communicated appropriately or up front to me. I do not recommend uhaul.

ronda b.  |  Overall Experience 
Rating:
5.0

My service was delivery of UBoxes shipped from Austin. Araceli and Neshia were outstanding. Accommodating, great communication, and excellent customer service. CA experience was very different/costly

Kristine W.  |  Overall Experience 
Rating:
3.0

Wait times were longer than I've experienced previously at other locations. During the college move-in weekends (8/18 &19 and 8/25 & 26) I waited in line line for no less than 30 minutes.

Donna C.  |  Overall Experience 
Rating:
2.0

Hr + wait in line Unknowledgable but polite staff Reservation error

christina c.  |  Reservation 
Rating:
5.0

Great

Judy J.  |  Overall Experience 
Rating:
5.0

Third summer I've used this facility. Never an issue with anything. Friendly, knowledgeable and quick service. I'll be back to use your equipment and facilities

Hugh M.  |  Overall Experience 
Rating:
5.0

Excellent and well run facility.

Carlos C.  |  Overall Experience 
Rating:
5.0

Great service

Amit K.  |  Overall Experience 
Rating:
1.0

Billing practices, though legal, aren't to upstanding. I was charged a full month for only a few days. Apparently they don't prorate your days of use. 2 days billed same as 30 days! NOT NICE.

phyllis f.  |  Overall Experience 
Rating:
5.0

Thank you

Lois N.  |  Overall Experience 
Rating:
5.0

Staff is knowledgable and friendly! Everyone is helpful. Will use facility again and would recommend!

Kim T.  |  Overall Experience 
Rating:
5.0

Would definitely use again.

Marylin H.  |  Overall Experience 
Rating:
5.0

The whole process was easy, everthibg was clean abd the girl at the front desk made sure that I knew that the shattered window was being taken care of.

Jordan A.  |  Reservation 
Rating:
2.0

The facility does not pick up the phone. It is very difficult to arrange for an appointment to get my belonging from the Ubox

Mohamed B.  |  Overall Experience 
Rating:
5.0

Very helpful

Julia P.  |  Reservation 
Rating:
3.0

the 10 x10 rental was high $150 a mo but with the late fees a additional $80 it was too much I must find a cheaper place thx aloha or nothing at all

KEITH R.  |  Overall Experience 
Rating:
5.0

The process of obtaining our storage room and returning the U-Haul trailer could not have been any easier.

Carlos C.  |  Reservation 
Rating:
1.0

The communication between the staff is terrible. As a customer, I tried to be understanding but the staff was very unorganized and scheduling a delivery of my ubox was the worst. Work on communication

Beatriz A.  |  Overall Experience 
Rating:
5.0

The young woman that helped us at checkout was superb. Excellent attitude and incredible helpful and efficient, very much appreciated!

Lucas L.  |  Overall Experience 
Rating:
5.0

Shiloh was very helpful and knowledgeable. Thank you.

Stephen T.  |  Reservation 
Rating:
5.0

The folks at this facility are golden, absolutely fantastic to work with, keeping the place spotless and always cheerful and helpful.

RICHARD M.  |  Overall Experience 
Rating:
5.0

Staff was helpful and courteous.

Marylin H.  |  Reservation 
Rating:
5.0

Thank you! There was an issue with the delivery and it was straightened out quickly and efficiently.

lydia k.  |  Overall Experience 
Rating:
5.0

The staff made a complicated move much more doable, and we're flexible and fair throughout our move and storage experience. Thank you.

STEVEN J.  |  Overall Experience 
Rating:
5.0

Thank you for making this a smooth experience. We have now moved out of the storage facility and appreciate having a short term solution to our moving needs.

JAMES D.  |  Overall Experience 
Rating:
3.0

I did not go to the facility, but my moving help said it took some time for my ubox to be taken out of the storage area. This meant my ubox was delivered an hour and a half or so late.

Gerardo R.  |  Overall Experience 
Rating:
4.0

Having the convenience of storage at the point of dropping off the moving truck was extremely helpful. Thank you!

Marni E.  |  Overall Experience 
Rating:
3.0

I've been here for 6yrs, steady increases and charging to use the trash. Left me feeling nicked and dimed! Only reason to recommend, is location

EARL B.  |  Overall Experience 
Rating:
5.0

The staff is always accommodating.

PATRICIA B.  |  Overall Experience 
Rating:
5.0

Everything is everything.

DANIEL T.  |  Overall Experience 
Rating:
1.0

the people at the oxford st in rhode island...no one was helpful except to cover their own job..took forever, sarcastic, didnt care about customers. the entire system for u-boxes should be overhauled.

Jeramiah J.  |  Overall Experience 
Rating:
5.0

Very nice experience. Pain free!

mike o.  |  Overall Experience 
Rating:
3.0

I was shocked to learn that you wouldn’t prorate the rental after seven months of payments. When I asked to speak to a customer relations person I was disconnected. They had my number and could have

Iris B.  |  Overall Experience 
Rating:
5.0

They were very accommodating. I didn’t call 24 hours in advance to pick up my Ubox but Earnest stayed late to retrieve it for me and place it on the trailer for me to take.

Randall W.  |  Overall Experience 
Rating:
5.0

Am so grateful they were there when needed. So appreaciated the ability to store my things in a safe place.

marcia s.  |  Overall Experience 
Rating:
5.0

Clean facility, friendly staff. Easy to sign up for auto-pay and then cancel when no longer needed. I will use again for my storage needs. My favorite part of a storage place is the retail store.

BEATRIZ H.  |  Overall Experience 
Rating:
4.0

The local facility on Ben White was exceptional. However, when they aren't answering their phones and you get transferred to the call center you get a different experience. Call center was lousy.

richard p.  |  Overall Experience 
Rating:
5.0

I think they should be open later to help people who need to move or have access to their unit after work. Overall, great place to use for storage.

jeffrey t.  |  Overall Experience 
Rating:
5.0

Efficient and friendly

dave z.  |  Overall Experience 
Rating:
4.0

Great customer service and the facility met all of my needs

Matthew K.  |  Overall Experience 
Rating:
4.0

Very clean facility and I never once had a worry about the safety of my belongings. I only ranked this 4/5 stars, though, because the ACCESS hours were not that convenient for a standard 9-5 job.

Jonathan G.  |  Overall Experience 
No reviews have been submitted for this location.

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