Customer Reviews for U-Haul Moving & Storage at Bladensburg

Rating:

2.0

I showed up at 730 am for a truck share but the system wouldn't allow me and instead told me to wait until 9am for pickup. In addition, the website provided no reason for this.

Rating:

5.0

Best U-haul location I ever been, staff very friendly and polite. That's reflects outstanding management. Keep up the good work.

Rating:

3.0

More customers Service Rep's at store openings

Rating:

5.0

Customer service was wonderful. The staff at check in and check out was superior. The gentlemen you have working on the outside lot were very helpful. It was raining when I picked up my truck and one young African American member of your outside team helped me register my rented truck over my IPhone. This guy was great! He was so polite and considerate. He took time to really help. In addition, the woman who rented me my truck was patient and very pleasant. As a senior citizen, I really appreciated her ready smile! Please give them my thanks! Colleen Corrigan

Rating:

5.0

Keep up the good works thanks

Rating:

5.0

I like the responsiveness of the people working there. I've always used Uhaul for my projects and I highly recommend this particular location. Thank you

Rating:

2.0

I was overcharged as they claim I didn't refill the van. Make sure you document the gas and mileage before and after bc that's the only way I was able to dispute it

Rating:

5.0

No Smoking in Vehicles option is greatly recommended.

Rating:

5.0

Professional. Helpful.

Rating:

5.0

Mark was assume. Great customer service.

Rating:

5.0

Nothing just keep doing what you doing!

Rating:

5.0

Just continue too give good customer service! My visit was excellent !!

Rating:

5.0

The staff was nice , professional, and courteous. Thanx generous❤️

Rating:

5.0

The staff was so friendly and helpful even when completely slammed. I'll happily rent from this location again.

Rating:

2.0

Counter help was unhelpful.My reservation was originally at a closer location but I was notified the previous day that I had to go to this one. They had the truck, but told me I had to pickup my supplies at the first location. To which I refused, so they told me I would have to re- purchase the same supplies here. I said I wasn't going to buy stuff twice and I wasn't going to the original location. Manager interceded and was very nice and corrected the situation . This branch had no furniture dollies for rent so I had to buy one. A bit confusing about how to get the vehicle and load supplies. Also truck had damage that was not in the photos but was actually noted on the side of the door with little stickers and tape all over the top of the windshield gasket. I submitted new photos but nobody on site took any interest in that part of the process.

Rating:

5.0

Amazing costumer service

Rating:

3.0

Have the items requested in the vehicle. Also, having the key in the given lock box on the online pick up system. The customer service was great- it was just some order issues.

Rating:

4.0

Well done

Rating:

5.0

All of them are Great workers. Keep It Up guys! Good job

Rating:

4.0

Improve the communication with the customer and don't make someone wait 40 minutes to call back be more flexible and reasonable

Rating:

1.0

I was overcharged and the truck was very dusty and dirty

Rating:

5.0

The ceiling of our 26' truck leaked in several places and needs repair--and of course the renter can't know this until they have the truck already and it starts raining. Placing signs stating in the truck stating that this is a risk doesn't cut it because protection from the elements is the reason I'm renting the truck in the first place! I suggest that UHaul TEST their trucks periodically for roof leaks so the issue can be addressed. Otherwise this business did a good job.

Rating:

5.0

Easy transaction - quick dropoff and location easy to find

Rating:

5.0

Good server

Rating:

1.0

Was told by UHaul office that I could add an authorized driver and proceed to self checkin/pickup, only to be told otherwise at the local pickup location. My move was delayed significantly as a result and I was told by the office employees there was nothing they could do though the notes were logged on my account. Very disappointing.

Rating:

1.0

Talk to the GM he is rude nasty guy

Rating:

5.0

Super friendly and helpful staff

Rating:

1.0

I never went here

Rating:

5.0

Great customer service!

Rating:

2.0

The manager was condesending and everything is self service. Plus I didn't get a credit for my gas overage upon return

Rating:

2.0

I took the chance to do business with this location. The truck was clean. The location was easy to find. The commute seem quick. The customer service did not reach up to meet those same expectations. The young lady walked into her shift, and she seem ready. She blitz through her speech leaving me confused on my responsibilities as a customer. I said, “ I didn't understand what you said.” Her facial expressions seem unease as though as I asked her to do twenty backflips with that speech. She repeated half the speech, and she handed me the pamphlet. Is she causing the 2.5 stars on Yelp?

Rating:

5.0

Customer service was wonderful to me thank allot my first renting from U haul.

Rating:

1.0

Owner called the locksmith to open up the truck I return overnight when I told him I was on my way immediately to return the key I had forgotten. He refused to cancel the locksmith and demanded I pay anyway even though I returned the keys before the locksmith even opened the door, I unlocked it for him. Completely ridiculous.

Rating:

1.0

Seems they gave me the wrong truck! crazy

Rating:

3.0

Was out of the way for pick up .. We live at Meridian Triangle and 2 locations were within walking distance to do a pick up.. made it very inconvenient to have to take Uber to go that far …

Rating:

5.0

Great service by the GM and Assistant Manager. Always goes over and beyond to make my visit pleasant

Rating:

5.0

Made the drop off process very easy.

Rating:

5.0

Not taking credit cards over the phone anymore was very problematic. We needed to pay for the equipment ahead of time as we weren't going to have someone on hand to pay the day of. There was a lot of difficulty trying to make this situation work.

Rating:

5.0

The female associate who assisted me was phenomenal. She adeptly juggled multiple people with complex issues and got me into my rental equipment quickly. The only issue with this location is the very limited space for after hours equipment returns, which is a function of DC and I can't fault anyone there for.

Rating:

5.0

Keep up the good work

Rating:

5.0

The trucks needs brakes

Rating:

5.0

Great team

Rating:

4.0

Extremely courteous staff

Rating:

5.0

Pick-up on Thurs. 5th, the staff was awsome!! The young man that waited on Us, gave "Excellent" customer service🤗 and he wasn't even supposed to work the customer service desk. Thank You so much!!, for your professional assistance. Now! the return, was like "We owed them somethin from around the way🤔 Both associates had attitudes and was very unprofessional. I only wish that I'd gotten some names. I returned the vehicle Friday 6th, if that helps?? Those (2) associates, need to be retrained and reminded to respect the elders.

Rating:

5.0

All Three employees were excellent and they also recommended that I purchase another part for my hitch that was truly needed. I thank all three of them for their excellent service.

Rating:

3.0

The afterhours service and being charged when I check the truck in and still got charge the 20 dollars for nothing and had to call the next day and the person who answer the phone sound bothered that I wanted my money back when my truck was return before time and check in

Rating:

5.0

Stay friendly

Rating:

5.0

Great experience

Rating:

2.0

I was charged extra costs, which made me have to call customer service for support. I'm waiting to hear back from the general manager. I also was not given proper close out instructions.

Rating:

5.0

Ms. Marcella Jones was nice to work with and very pleasant. She quickly corrected the daily rate I was going to be charged by the contract that was transferred to their location. The gentlemen working the yard during pick up and drop off were awesome and got me taken care of quickly. Excellent Team at Blandensburgh (DC) location. RE contract 20884297 - Fort Washington location. Very disappointed with that store and team. I asked for a confirmation during reservation that equipment was ready - did not receive. Called day of rental, staff told me equipment was ready. Arrived to have a trailer covered in asphalt and/or motorl oil hooked up to my truck. Staff new the trailer was in bad shape, not acceptable for moving furniture but still tried to get the trailer out the door. The $50 inconvenience fee credited was a nice gesture but hardly made up for the fuel and time spent traveling to Fort Washington especially when I checked on the status of the equipment before leaving to pick it up.

Rating:

5.0

Nothing, everything was quick and fast 👍🏽

Rating:

4.0

I love Marissa I call her Miss A she came through with everything when it came to handling the customers needs sympathizing with the customer you name it and even though their schedule is very busy cuz I see that they're out there not only handling the inspections but they have to answer the phone they have to maintain the overall wellness of the store she has it down packed I'm grateful for her

Rating:

5.0

Fix your computer system. Your staff were excellent the only problem I had was your computer system kept freezing

Rating:

2.0

Owner's customer service was poor! It was one representative that was very pleasant. I don't have her name.

Rating:

5.0

Amazing customer Service

Rating:

5.0

Great customer service!!

Rating:

5.0

Nothing the lady there was very very nice and really Had a great customer service still the lady that only works there on the weekends she was super super super nice and I would definitely go back to see her again it's d that she was

Rating:

1.0

Was full and not inviting. Tried getting ahold of the store but my calls and callbacks have all been cancelled and not by my own doing. I've been trying to see if I left my wallet there and have been on the phone all day trying to get ahold of someone at the store. It's been frustrating

Rating:

5.0

The lady who was on site at the Bladensburg Washington DC location was very pleasant.

Rating:

4.0

Need to clean inside of vehicles as well. Mine was rather dirty on inside.

Rating:

5.0

Dry easy drop off. In and out in under 5 minutes. Friendly guy working in the equipment return.

Rating:

5.0

Chris and staff are wonderful! 👏 👏 👏

Rating:

5.0

Staff was extremely professional, kind, and accommodating

Rating:

4.0

My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Rating:

5.0

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Rating:

5.0

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Rating:

5.0

The manager, Chris Parker, was awesome! Thank you so much!

Rating:

1.0

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Rating:

5.0

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Rating:

5.0

Thanks!

Rating:

5.0

Very friendly and helpful staff. Highly recommend.

Rating:

4.0

I have no remark at this time. Thanks!!!

Rating:

2.0

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Rating:

5.0

great team

Rating:

1.0

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Rating:

5.0

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Rating:

1.0

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Rating:

1.0

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Rating:

5.0

Gio the driver was excellent!