Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ditch the app. It’s horrible. Filled with ridiculous growth hacks.
David C
Rating:
1.0
The price changed too many times.
Annchell J
Rating:
5.0
The staff was very helpful and accommodating
Debra T
Rating:
5.0
Great service!!!
ANGELA G
Rating:
3.0
Customer did not leave a comment.
Jacqueline W
Rating:
5.0
I could have benefited if you sold electrical connection testers. My 4 pin connector didn't work on my tow vehicle, so instead of renting a trailer I had to rent a truck. The manager there, Mark, had his own tester but I would have bought one if you had it. Mark by the way was very very helpful for what was a stressful situation.
GREGORY B
Rating:
5.0
Customer did not leave a comment.
Lester H
Rating:
1.0
Our experience with uhaul went beyond a typical bad business experience. Our concerns are outlined below.
- Uhaul failed to inform us that the trailers right axel was broken and that the right tire was worn bald. This both reduced traction and caused the trailer to repeatedly sway into adjacent lanes while traversing multiple mountainous roads, passing semi's, etc.
- This swaying during our 52 hour drive damaged our new Jeep Gladiator.
- The swaying jerked my fiancee (who was driving) repeatedly to the point that it injured her back and has caused her persistent low back pain.
- We had a blowout of the uhaul's back left tire on a 6 lane hallway.
Samantha F
Rating:
5.0
Love the efficient use of technology at check out and check in.
Paul M
Rating:
5.0
Customer did not leave a comment.
Jerald N
Rating:
4.0
Customer did not leave a comment.
TODD K
Rating:
5.0
There is not one negative thing about my experience with U haul that I can share. The service was very good and they were able to help me navigate using my cellphone app for U haul and showed patience when I asked questions
Sylvia T
Rating:
5.0
Marcella was a delight! I could not have ask for better service.
WILLIAM M
Rating:
3.0
A lot of x spots on the truck and back door was loose and the light kept coming on and the handle fell off
James S
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
4.0
Customer did not leave a comment.
WILLIAM L
Rating:
4.0
Customer did not leave a comment.
MARYANN K
Rating:
5.0
The staff was very diligent and professional. Although they were busy when I picked up my equipment, they were very friendly. This was my first visit to this location, and I was genuinely impressed by their professionalism.
LUDWIN G
Rating:
2.0
Dear U-Haul Customer Service,
I am writing regarding a recent rental experience that was less than satisfactory and to request appropriate compensation as was discussed at pickup.
When we arrived to collect the vehicle, we were informed by the clerk that we would receive a mileage credit due to the inconvenience of having to pick up the vehicle at a different location than originally planned, which required us to drive a longer distance. However, we have not yet seen this credit reflected and would like confirmation that this will be issued.
Additionally, we were disappointed to find the vehicle had less than 1/8 tank of fuel upon pickup. This forced us to stop and fill the tank before even beginning our move, which was both inconvenient and unexpected. We returned the truck with significantly more fuel than we received it with, and should be reimbursed for the extra fuel we had to purchase.
We would appreciate a timely resolution and appropriate compensation for these issues. Please let us know what information you need from our end to process this request.
Thank you for your attention to this matter.
Sincerely,
Isabella Viola
Isabella V
Rating:
4.0
I think there may be a need for more trash cans outside especially on weekends or when a lot of people return rentals?
Michael G
Rating:
5.0
Customer did not leave a comment.
KYRI F
Rating:
5.0
If you place brand new vehicles in your fleet, make sure keying info is in your system for your locksmiths.
James P
Rating:
4.0
Customer did not leave a comment.
Tyrone R
Rating:
4.0
People very helpful! My reservation confirmation sent me to the wrong location. It took some time to sort it out at initial location. They finally realized that they didn’t have the trailer and sent me to this place. People at new location were SUPER busy and very helpful and pleasant
JODI E
Rating:
5.0
Customer did not leave a comment.
Aaron S
Rating:
5.0
Customer did not leave a comment.
Andrew B
Rating:
5.0
N/A
Andre T
Rating:
5.0
Customer did not leave a comment.
DANIEL H
Rating:
5.0
Ms. Marcella does a wonderful job helping every customer that comes into the building. Though working by herself she has obtained to get everybody on the road with the UHaul vehicle with the assistance of Ms. Amber. Ms. Amber works the outside Ms. Marcella works the inside. I would say both of them needs a raise because they care for each and every customer and that is a rear thing to find in customer service.
VALARIE J
Rating:
5.0
Bigger office space for workers and customers seating
Roland T
Rating:
3.0
Customer did not leave a comment.
Jimmy J
Rating:
5.0
Customer did not leave a comment.
ADRIAN C
Rating:
5.0
Customer did not leave a comment.
Bernard B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew W
Rating:
5.0
Customer did not leave a comment.
Cody B
Rating:
4.0
Customer did not leave a comment.
Raji R
Rating:
5.0
Customer did not leave a comment.
JOEL W
Rating:
4.0
Customer did not leave a comment.
Aaron H
Rating:
2.0
Staff should be more engaged with customers. Customers have to self serve and do all the work in the process of truck rental. This should be a preference not mandatory.
Aretha G
Rating:
5.0
Needs more than one person to check customers in and out
Jasmine S
Rating:
5.0
I dropped the vehicle off after hours so there was no one there.
MARK D
Rating:
5.0
Inspect the trucks to make sure it’s safe to drive.Gave me a truck with severe tire damage
TIMOTHY S
Rating:
5.0
As long as Amber H works there you don't need to do anything.
I enjoyed my experience there. Amber H her customer service is impeccable. She made my experience here a great one and I will definitely be back if and when I need to rent again.
Racquel W
Rating:
5.0
Customer did not leave a comment.
Edwin G
Rating:
5.0
Customer did not leave a comment.
Rickeria M
Rating:
4.0
The clerk behind the desk was very helpful, knowledgeable, and engaging with a great attitude. The only drawback was finding a place to park your personal vehicle
Wayne W
Rating:
5.0
Customer did not leave a comment.
Bennie J
Rating:
4.0
Customer did not leave a comment.
Trina W
Rating:
2.0
It's not right that the clients now have to do the workers job by applying online and taking pictures our self. I almost got scam by charging me extra miles that was used by the another client who used the same truck I used and they also try to charge me 15 dollars in gas when I had put the same amount when I returned pure scamm
Pedro A
Rating:
5.0
The customer service at this location is on point they took the time to make sure your experience was the best.
ANGELINA W
Rating:
3.0
The automation has made the experience horrible. You make customers do the work and your prices haven’t gone down. Confusion and not a better customer experience.
Michael S
Rating:
5.0
Everything was perfect
NATHANIEL B
Rating:
4.0
Customer did not leave a comment.
REZAN T
Rating:
4.0
Customer did not leave a comment.
Bret M
Rating:
4.0
Customer did not leave a comment.
MICHAEL R
Rating:
3.0
The truck had a horrible stench of marijuana and it gave me a horrible migraine. It's unacceptable that this van was allowed to be rented. In addition to this, the driver's seat was broken and would remain reclined back. Just a really bad experience.
Antonio A
Rating:
5.0
Great
Andre C
Rating:
3.0
I am handicapped and walk with a cane. Chris provided a step stool to assist me in getting into the truck, and the other nice young man in the office assisted me with the chair. They both were attentive & accommodating to my needs. I appreciated the assistance l.
VICKI R
Rating:
5.0
Customer did not leave a comment.
JHONDERVIS A
Rating:
4.0
Your prices are high.
Donna A
Rating:
5.0
I will give the manager and the staff a A+. They both were very helpful and patient with me as I couldn’t see as well as expected because I just had eye surgeries on both eyes.
I will return when I need to. Thanks so much for their assistance.
Edwina W
Rating:
4.0
Customer did not leave a comment.
EVELYN G
Rating:
5.0
Customer did not leave a comment.
Shyanna E
Rating:
2.0
I was charged a missing/damaged equipment fee even though all equipment was accounted for and undamaged.
Daniel H
Rating:
5.0
This location has been very user friendly. The only suggestion would be to not rely so heavily on the U-Haul app system because it’s clunky and inefficient at best which drags out the check in and check out. I would suggest updating the program and training the teams to deliver
JEREMIAH B
Rating:
4.0
Customer did not leave a comment.
Chris H
Rating:
4.0
Customer did not leave a comment.
Paul S
Rating:
5.0
Customer did not leave a comment.
Melissa D
Rating:
5.0
Customer did not leave a comment.
JHONDERVIS A
Rating:
5.0
The general manager, Marcella, was so helpful and friendly. Made for a seamless process and started off a stressful day on the right foot!
CARLETON P
Rating:
3.0
Customer did not leave a comment.
ARIEANA L
Rating:
5.0
Very impressed with the level of Outstanding Customer Service. I always use this location because Customer Service is imperative and other locations need improvement but having 35 plus years of Retail Management Experience and Internal Theft and Loss Prevention I can honestly say 2 thumbs 👍 wayyyy up and 5 stars . Have a Bless And 🙌 Prosperous Day Lolita Howard-Waller
LOLITA H
Rating:
5.0
Customer did not leave a comment.
Eugene K
Rating:
5.0
Customer did not leave a comment.
Alex C
Rating:
5.0
The customer service representative answered in less than 1 minutes. Very polite and understanding! Please keep this Lady on payroll! She was AWESOME!!!!
Yvette G
Rating:
5.0
Customer did not leave a comment.
RICHARD D
Rating:
5.0
Great customer, friendly service
MARTINIQUE W
|
First Impressions
Rating:
5.0
The self pick up should be a seamless process.
RASHECCA B
Rating:
5.0
Customer did not leave a comment.
Queenta A
Rating:
1.0
I would like to speak with someone from corporate office concerning my experience . I have been a 40 year customer and my last experience left me never returning again after speaking with the mgr. My name is Ed Newbon my number is 202 510-6760
Edward N
Rating:
1.0
The customer service was poor . The employees were on their cellphones having personal conversations instead of engaging with the customers. This was my first time at this location & the worst experience ever.
Ladonna H
Rating:
5.0
Personnel were very helpful and friendly
Deborah M
Rating:
5.0
Customer did not leave a comment.
MARVIN A
Rating:
5.0
Customer did not leave a comment.
Sheila J
Rating:
5.0
Wanted a flat furniture and a regular hand truck and the establishment had neither
Gregory B
Rating:
5.0
Customer did not leave a comment.
RENEE W
Rating:
5.0
Awesome. Keep doing what you are doing.
RONALD B
Rating:
4.0
Equipment selection, did not have all equipment I reserved.
Christian S
Rating:
4.0
Customer did not leave a comment.
JUANITA C
Rating:
5.0
Customer did not leave a comment.
Shanna w
Rating:
4.0
Great job by the staff.
Daniel B
Rating:
5.0
Everything about the service we received at both the pick-up and drop-off locations was excellent. Don't change a thing!
Thia H
Rating:
5.0
thanks especially to the gentleman that checked me was great
ASHLEY R
Rating:
5.0
Customer did not leave a comment.
Christopher R
Rating:
5.0
Customer did not leave a comment.
SHANIKA S
|
First Impressions
Rating:
5.0
Christian was friendly and very helpful.
john s
Rating:
4.0
Service was good
Edmond N
Rating:
5.0
Customer did not leave a comment.
Maryte H
Rating:
5.0
The heat was not working in the truck, but other than that it was good and the young man who waited on me was awesome
PATRICIA J
Rating:
4.0
Nothing
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
GIANLUCA P
Rating:
5.0
She was very professional knowledgeable very helpful on hand experience she took time to show and explain the process
SHELLY J
Rating:
5.0
The young lady this morning was very helpful. She was a very professional and pleasant. I give her 4 stars. I will not hesitate to recommend using the company. Or using u Haul on Bladensburgh Rd for my next move.⭐⭐⭐⭐⭐
Tina S
Rating:
1.0
I stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .
Nyesha E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
COREY A
|
Overall Experience
Rating:
5.0
Great staff, super friendly and helpful!
Tim K
|
Overall Experience
Rating:
5.0
My entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!
LUCILLE P
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ROSSILYN G
|
Overall Experience
Rating:
5.0
I was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!
Tim K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louis H
|
Overall Experience
Rating:
2.0
The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.
ANIBAL O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latina M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LANCE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Octavia H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latina M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BernadinePatterson P
|
Online Move In
Rating:
4.0
Excellent Service from everyone.
Thank God for Chris Parker.
LAZELLE C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
latonya f
|
First Impressions
Rating:
5.0
Chris and staff are wonderful! 👏 👏 👏
MIRIAM D
|
Overall Experience
Rating:
5.0
Staff was extremely professional, kind, and accommodating
Mary E
|
Overall Experience
Rating:
4.0
My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.
Thomas S
|
First Impressions
Rating:
5.0
This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!
Tracy D
|
Overall Experience
Rating:
5.0
I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit.
thank you
Tracy D
|
First Impressions
Rating:
5.0
The manager, Chris Parker, was awesome! Thank you so much!
Joyice H
|
Overall Experience
Rating:
1.0
This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.
Christinaa C
|
Overall Experience
Rating:
5.0
The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You
dianette w
|
First Impressions
Rating:
5.0
Thanks!
Michael K
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Highly recommend.
James G
|
Overall Experience
Rating:
4.0
I have no remark at this time.
Thanks!!!
geraldine v
|
Reservation
Rating:
2.0
Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.
MIchael H
|
Overall Experience
Rating:
5.0
great team
Zubaidah S
|
Overall Experience
Rating:
1.0
I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati
Catherine W
|
Overall Experience
Rating:
5.0
Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!
Kirsten R
|
Overall Experience
Rating:
1.0
The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.
brandi f
|
Overall Experience
Rating:
1.0
My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.
Mike M
|
Overall Experience
Rating:
5.0
Gio the driver was excellent!
marie d
|
Overall Experience
Rating:
2.0
What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.
