Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a furniture dolly. It's $12-15 dollars. However, they charge you $40 dollars if you need to keep it an extra day during your rental. So I paid 40 dollars for an extra day, for the U-haul truck. And they charged me $40 dollars for the dolly.
Ridiculous. I have submitted a complaint to corporate. The workers themselves were nice but the pricing is completely upside down. If you get a u-haul, NEVER get a dolly. You can get one at Walmart for less than 40.
Frederick Nelson
Rating:
3.0
Customer did not leave a comment.
CRYSTAL RICHARDSON
Rating:
4.0
Help the
Tony Jackson
Rating:
5.0
Customer did not leave a comment.
LANCE FRY
Rating:
5.0
Excellent customer service, by Ms. Amber.
ALFRED BOYD
Rating:
5.0
Amber and the rest of the staff were so very pleasant. I want to also mention that the woman who handled my rental process at the front desk was the best she had wonderful customer service and she walked me through the entire registration process again she’s the BEST!
Gerard Tyler
Rating:
2.0
Requiring all guests to use the online check-in without having proper instructions regardless of the type of pick up selected during the reservation was counterproductive. There was no clear line within the store itself to pick up keys, which created unnecessary confusion and a lengthy process.
Andrea Bongco
Rating:
5.0
Customer did not leave a comment.
James Clement
Rating:
5.0
Customer Service is Outstanding
Gerri Weaver
Rating:
5.0
Customer did not leave a comment.
joseph Johnson
Rating:
4.0
Customer did not leave a comment.
Lazaro Hernandez Garcia
Rating:
5.0
Great customer service from General manager Marcella.
kevin montgomery
Rating:
3.0
The customer service was amazing but the equipment sucked the ratchets were so rusty. They were not functioning properly. I had to call roadside assistance to help get the straps off my tire. Roadside did come with an hour; I was very much appreciative of that.
Mercedes Jacobs
Rating:
1.0
Making sure your representatives and Wifi computer equipment is working and they know how to use it. I feel if I made a reservation a week but person couldn't get me serviced after 1 to two hours is sad. Watching other customers be waited on and out the number was about 5.
DELIMA TOLSON
Rating:
5.0
Customer did not leave a comment.
GEROLD BRIGHT
Rating:
5.0
Customer did not leave a comment.
John McIlwaine
Rating:
5.0
Customer did not leave a comment.
ADA CARTWRIGHT
Rating:
3.0
Customer did not leave a comment.
Jeff Planty
Rating:
5.0
The employee that assisted me with my check in was pleasant and very helpful. When I returned the vehicle, the manager, Marcella was courteous, pleasant, professional and efficient. I am extremely pleased with the staff and service at this location , which is close to my residence. I would recommend this location to others. Great Job Bladensburg NE UHaul staff.
Adrienne Thurston
Rating:
4.0
Customer did not leave a comment.
Christan O'Brien
Rating:
5.0
I had a great experience at U-Haul. The customer service was awesome. Very knowledgeable technician troubleshooting my problem without incident. Thank you for the assistance and I will be using that location again.
EARL BEDNEY
Rating:
4.0
Customer did not leave a comment.
Ebony Graham
Rating:
4.0
I was satisfied
Ramondia Simmons
Rating:
2.0
Customer did not leave a comment.
TABATHA JONES
Rating:
3.0
One thing you can improve is the computer system at the counters. I came to check out and the system was down completely. I had to wait thirty minutes or more to complete my purchase. The employee stated this normally happens on a daily basis or every so often. I wish it was more convenient because time is everything.
Joshua Ragland
Rating:
5.0
N/A
Benjamin Rex
Rating:
5.0
Best customer service ever
ERIC STAPLETON
Rating:
5.0
The whole team there was just great. I would highly recommend this location to anyone.
Gary Turner
Rating:
5.0
Customer did not leave a comment.
CHAD HOLT
Rating:
4.0
Customer did not leave a comment.
Tonisha Cooper-Johnson
Rating:
5.0
Customer did not leave a comment.
Jacqueline Corbett
Rating:
3.0
Nothing, keep up the good work
TONYA SPENCER
Rating:
5.0
Customer did not leave a comment.
Shirley Wilson
Rating:
1.0
Very bad check in experience
Hailey Moore
Rating:
5.0
Very pleased
Stacey Nelson
Rating:
5.0
Marcella is great. Great attitude, courteous and all. These traits are hard to find in DC customer service. She almost made me feel bad leaving DC but I already know her courtesy and service is one in a million in DC. Thanks Marcella!
Ikenna Nnaife
Rating:
5.0
Above average experience. Phenomenal customer service. Easy check in and check out. Only thing I would add is option for toll pass.
Claudia Rios
Rating:
5.0
My expectations were met!! I’m Thankful that the size truck that I needed was available, that was a BLESSING ALL by itself!!!
The person at the desk was VERY PLEASANT….sorry I forgot her name. My day started out stressful when I got to the U-Haul she made my day ALL BETTER!!!
Thank You!!!
Edwina Wilkins
Rating:
5.0
The staff here both in the evening and morning were so kind and helpful. Exceeded my expectations and I was pleasantly surprised
Stephanie Davis
Rating:
5.0
Great customer service. Thanks Marsella and Joven!
COLLEEN CORRIGAN
Rating:
5.0
Customer did not leave a comment.
Blair Zervos
Rating:
5.0
Customer did not leave a comment.
Melissa Jones
Rating:
4.0
Customer did not leave a comment.
Keith Braswell
Rating:
4.0
The van was not clean upon my arrival, but the attendant immediately cleaned it.
Jeannette Hinnant
Rating:
5.0
Customer help was excellent.
COLLEEN CORRIGAN
Rating:
3.0
Make sure someone is outside. I had to walk in to get someone the check me in during business hours.
Victor T Johnson
Rating:
1.0
Customer did not leave a comment.
Racquel Sinclair
Rating:
5.0
Always professional. Good team.
Tsolmon Battsengel
Rating:
4.0
Return was easy. Lady at the front desk was incredibly rude and condescending.
Christopher Heishman
Rating:
5.0
Movers were great! Truck was good and to be expected. Return was smooth.
Daniella Bryce
Rating:
4.0
Customer did not leave a comment.
Renee Carroll
Rating:
5.0
Customer did not leave a comment.
tony barnes
Rating:
5.0
Customer did not leave a comment.
TERESA BRODY
Rating:
3.0
It took longer than I was told and now my radio doesn't work, but the personnel were pleasant. I would suggest a vehicle checklist prior and after work is done.
Victor T Johnson
Rating:
5.0
Customer did not leave a comment.
Kevin Ruiz
Rating:
3.0
Good personnel.
Timothy Evans
Rating:
5.0
The staff were all helpful and friendly.
Andrew Brake
Rating:
5.0
Great service fast and efficient
Regina Carter
Rating:
5.0
The gentleman that took back the trailer did just an awesome job.
I actually planned to call the branch om Sunday to speak with the manager. The gentleman truly enjoys his job and represents you well.
Michael Ward
Rating:
4.0
Customer did not leave a comment.
Steve Duvall
Rating:
5.0
Nothing at this time
DANA JOHNSON
Rating:
5.0
Customer did not leave a comment.
CORBETT MCCLURE
Rating:
1.0
I was redirected to this location after I was informed that the van I reserved was not available at the location I booked it at. When I picked up the van, it reeked of marijuana smoke and was extremely dirty inside the cab. The surfaces were sticky and covered in dirt and crumbs. The check tire pressure light was also on. I asked a U-Haul staff member about the light and he said it was just the sensor and not to worry. I also let him know that the cab was not clean, and he did a little cleaning on the spot, but it was still quite dirty.
Jessica Bialecki
Rating:
5.0
Great service, the location was extremely busy, and the staff maintained their professionalism while delivering exceptional service. Totally awesome, the entire staff!
Elizabeth Henderson
Rating:
5.0
Customer did not leave a comment.
Stephen Straker
Rating:
5.0
Marcela was amazing. She was sooo very. helpful and definitely a ray of sunshine. She was patient and was able to help with our reservation and make every effort to make our U-haul trip the most efficient. Highly recommend and next time we are in DC we will rent from this location. Thanks Marcela!!
dominik barnhill
Rating:
5.0
Everything was perfect Roslyn and J. are awesome. It was my first time meeting them and they performed well as a team. The gentleman that checked my return was also very nice and courteous to me and my little son.
Best regards,
FLAVA
93.9 WKYS
Rudolph Davis
Rating:
5.0
Customer did not leave a comment.
Dontreal Harrison
Rating:
5.0
Agents were very friendly and helpful.
Dan Dwyer
Rating:
5.0
All is well done with the staff thanks for all your help and support
Terry GRAY
Rating:
1.0
The van I rented was too old and make a lot a nuise
Rodrigue Tientcheu
Rating:
5.0
I want to give compliments to the staff at the DC location.
Rosalyn & Marcela helped me with my rental. They were professional & friendly.
I give them both 5 out of 5 :)
Thanks for your help!
Tristan Upadhyay
Rating:
5.0
an excellent place to rent, very clean and fast, very efficient workers, thank you very much
ALEX CARRILLO GRIJALVA
Rating:
5.0
Customer did not leave a comment.
JON ANUNAY
Rating:
5.0
Great people helped me at pickup and dropoff. Kind and helpful.A+++
Philip Metcalf
Rating:
5.0
Customer did not leave a comment.
kevin montgomery
Rating:
5.0
Customer did not leave a comment.
Michael Wilson
Rating:
5.0
Nothing
william skipwith
Rating:
5.0
Customer did not leave a comment.
bernadette cain
Rating:
4.0
Customer did not leave a comment.
Vincent Padgett
Rating:
5.0
Customer did not leave a comment.
corey sanders
Rating:
5.0
Customer did not leave a comment.
Carrie Flowers
Rating:
5.0
Customer did not leave a comment.
Carlos Lopez Munoz
Rating:
5.0
Customer did not leave a comment.
kevin klau
Rating:
5.0
Its been a long time since I have consistently been able to work with my people and I receive a great level customer service. Clear communication without feeling a sense of confrontation because you are asking for extra support as a customer. #BlackExcellence
JOSHUA BLACKWELL
Rating:
5.0
Customer did not leave a comment.
Diane Crawford
Rating:
5.0
Very kind and quick service!! Wasn’t far from the location that I moved to, so extremely convenient and helpful. Allowed me to drop off the truck two days early and I appreciated that! Will definitely use this location in the future!
Sydra Watson
Rating:
5.0
The staff was awesome!
jon davis
Rating:
4.0
Easy to rent but the average customer doesn't know that. Staff for the most part was friendly and helpful.
Kamau Greene
Rating:
5.0
The owner was so nice. The process was very smooth. Definitely will go here over other locations that are closer.
Sara Barger
Rating:
3.0
Customer did not leave a comment.
Ayesha McNair
Rating:
5.0
Customer did not leave a comment.
Ciera Robinson
Rating:
4.0
When I arrived, the online/mobile app check-in wasn't working. This seemed like an issue that multiple people had, and a problem with the app rather than the location. Once the manager arrived on location, she sorted everything out quickly.
Cody Zaccagnino
Rating:
5.0
Customer did not leave a comment.
denise downing
Rating:
4.0
Let customers know the steps your taking before running information
Chanel Wilson
Rating:
5.0
Not a thing Job well done 👏
DELVIN ANDERSON
Rating:
4.0
The Saturday morning staff was AMAZING.
JAMES CORBIN
Rating:
5.0
Customer did not leave a comment.
Louis Hickman
|
Overall Experience
Rating:
2.0
The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.
ANIBAL ORTEGA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latina Myles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LANCE PIERCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Octavia Hickerson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latina Myles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BernadinePatterson Patterson
|
Online Move In
Rating:
4.0
Excellent Service from everyone.
Thank God for Chris Parker.
LAZELLE CLEA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
latonya fletcher
|
First Impressions
Rating:
5.0
Chris and staff are wonderful! 👏 👏 👏
MIRIAM DIXON
|
Overall Experience
Rating:
5.0
Staff was extremely professional, kind, and accommodating
Mary Elizabeth Ruddy
|
Overall Experience
Rating:
4.0
My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.
Thomas Shingler
|
First Impressions
Rating:
5.0
This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!
Tracy Dawson
|
Overall Experience
Rating:
5.0
I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit.
thank you
Tracy Dawson
|
First Impressions
Rating:
5.0
The manager, Chris Parker, was awesome! Thank you so much!
Joyice Harris
|
Overall Experience
Rating:
1.0
This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.
Christinaa Colt
|
Overall Experience
Rating:
5.0
The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You
dianette wilson
|
First Impressions
Rating:
5.0
Thanks!
Michael Kelsey
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Highly recommend.
James Gianakopoulos
|
Overall Experience
Rating:
4.0
I have no remark at this time.
Thanks!!!
geraldine vaas
|
Reservation
Rating:
2.0
Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.
MIchael Hall
|
Overall Experience
Rating:
5.0
great team
Zubaidah Sudah
|
Overall Experience
Rating:
1.0
I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati
Catherine Wood
|
Overall Experience
Rating:
5.0
Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!
Kirsten Ronald
|
Overall Experience
Rating:
1.0
The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.
brandi fields
|
Overall Experience
Rating:
1.0
My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.
Mike McGovern
|
Overall Experience
Rating:
5.0
Gio the driver was excellent!
marie draper
|
Overall Experience
Rating:
2.0
What should be simple logistical planning was very difficult. First, I wasn't being charged for a 2nd UBox - it required many calls and a few months to get that fixed. Moving out was also a disaster.