Customer Reviews for U-Haul Moving & Storage at Bladensburg

Rating:

1.0

Customer service at the location was very poor - my check in was not processing and there was no assistance. Eventually (40 minutes later!!) I was somewhat registered (had to use the phone of the person working there), and given a key to a van and told to go find it. I could not find it and had to go get help again, and it turned out the van was frozen in ice on back of lot. A second van was given to me, but the inspection photos wouldn't load, so I had to leave without registering them. Nothing was explained to me, I only knew what to do based on my past experiences.

Rating:

3.0

I dont like the technology of it all. Just prefer to come have someone else input the information. My phone was on less than 18%. Just needed the rental for like 4 hours!

Rating:

5.0

Make sure your trucks have heat in them

Rating:

4.0

I returned the truck via U-Haul app. There was an employee inside sitting at the desk, on his phone. He didn’t even attempt to get up to see if I needed assistance. Clean parking lot though.

Rating:

5.0

She was very helpful, especially since I couldn't find the location where i was supposed to drop the trailer. She ddi the work to figure it all out.

Rating:

4.0

I didn’t get the hand truck or pad I thought it was in the vehicle it was deducted how ever that was the raggedy vehicle I ever rented the door had been damaged you open it it sounded like it was coming off , pressure light on, on the dash it was saying put air in left tire, the staff said it was checked, I was very uncomfortable driving it, sounded like it need a tune up , mash on the gas it acted like it didnt want to go however the two ladies were very nice and professional very pleasant personality made me feel welcomed. Service your vehicles I’d the door on drivers side is dented in don’t rent it out I’m full figure I had to open it wide and it sounded like it was going to break

Rating:

2.0

The truck had a tire light on dashboard, the checking took me 45min additional time... I did pre online check-in and it was pointless. The site was hardly working. And the price per mile went up. May not use again..

Rating:

5.0

To be frank, the truck i received was very old and it drove like it. It had over 166,000 miles. The truck was clean but old. However, i give this location (Blandensburg Rd, Washington, DC) a 10 out of 10 because of the Staff!! Everyone i encountered there was extremely helpful, friendly and kind. In this day and age, that is rare, rare, rare!! But, the star of the staff was the young black woman from Philadelphia. She was beyond amazing, beyond helpful, and beyond, beyond kind!!! I am 75 years old, and i have rented from U-Haul all over this city. I have never encountered a staff as kind and helpful as this one, and the young black woman from Philadelphia - there are no words!! Thank you, thank you!!! Ronny B. Lancaster

Rating:

2.0

Experienced several issues with the online process during check-in. Staff kept directing me to solve these problems online and seemed to be either unable or unwilling to help me resolve the issues in person. The issue in question was that I had an out of state driver's license (in Washington D.C. of all places) and therefore needed a secondary validation either via having my passport (which I don't carry), my employer (it's a Saturday), a copy of my lease (which I don't have) or an alternate contact. I rented 3 trucks in 2024 and never had to go through this process, and always had very pleasant experiences with U-Haul and their customer service. In this case, it took me 3 attempts with the online system (which kept timing out, even though U-Haul's "chat with agent" function often took several minutes to get back to me). This situation was finally resolved when I requested a call, got a live human being on the phone (kudos to her, she was great) and they were able to release my vehicle. Again, I'm not sure if this process could have been resolved by the human being sitting in front of me the whole time while I struggled through this, but it sure seems like if that person is being paid to be there, they could at the very least be more helpful if they were given access to dispatch the vehicles on site. Otherwise, it's going to give off the aura of ambivalence with great damage to your brand and reputation.

Rating:

5.0

Everything went great 👍 Thank you

Rating:

5.0

Nothing customer service was awesome

Rating:

1.0

Horrible and lousy customer service.

Rating:

3.0

Staff was efficient and answered my questions. Could have been more friendly. Does it hurt to greet someone with a "Hi welcome"?

Rating:

5.0

Nothing Customer Service was excellent

Rating:

5.0

Everything went very smoothly. All the agents were helpful and very professional.

Rating:

5.0

Seating for older customers...

Rating:

5.0

Keep up the good work. Mr. Diggs is quite efficient and professional.

Rating:

5.0

Drop off was in Nebraska

Rating:

4.0

Tires and rims were gauge and bent

Rating:

3.0

I rented this U-haul truck through self service check-out which is more convenient for me, and although the process was efficient and effective, I encountered problems when the truck was not in the designated areas "(circled in yellow)" on the self check-out instructions where I was to retrieve the truck; And when I proceeded to ask one of the U-Haul employee, the male employee appeared delusional and first requested that I give him the access code to retrieve the key from the key box "even though I was asking him where the truck was because it was not in either of the designated location circled in yellow on the self check-out instructions; It wasn't until after he insisted that I give him the key code that he was able to tell me that the truck was located behind the U-haul store "and of which was not in the designated location where it was supposed to be." I found the situation to be very awkward and unusual. Moreover, there was a black van that appeared to belong to one of the employee and was blocking the entrance from where I was to retrieve the truck behind the U-haul store which was hard for me to squeeze out making sure not to scratch either of the car.

Rating:

3.0

Nothing

Rating:

5.0

you don't have to prove nothing cuz you already doing a good job. Keep up the good work

Rating:

5.0

Great service over multiple rentals.

Rating:

5.0

I had not rented a truck in years so i needed help. The man at the desk explained to me that they don't do counter check-in anymore he still was very helpful. He helped me with my rental and I was out the door in no time. When I returned the truck I could not find my rent email so the another employee help me with my return. Everyone at this location is very polite and helpful.

Rating:

4.0

They are always professional at this location just be sure to be on time for your reservation or let them know you are running late

Rating:

5.0

Outstanding service.

Rating:

5.0

While the UHAUL 1750 Blandensburg Rd personnel and location was great, I was surprised by a charge from this center for Speeding citation $130 after 6+ months from rental completion. Really suspicious of the validity of the citation. If true, why did UHAUL take that long. ? Anything over 90days is not a valid claim.

Rating:

5.0

We received excellent service. The customer service representatives on site aided me in fixing a issue. The system was not showing my reservation that was booked over the phone. The issue was preventing my reservation from going through.

Rating:

5.0

The two ladies who were working when I picked up my U-haul were so nice & helpful. Smooth and painless process. They were a reminder of what I'll miss in the DMV.

Rating:

3.0

There was broken glass all over my U-Haul and I only got 50 dollars reimbursement. Sister cut her finger was not pleasant. I was given the wrong key to the truck and waiting for a while for service.

Rating:

5.0

The Bladensburg store is great, close to my house, and convenient. However, the U-Haul app/check-in is horrible. I actively opted out of contactless check-in because I've done it before and it was a bad experience. The app has connectivity issues and it is always impossible to easily upload the photos. Plus, moving is already stressful, it's not "more convenient" for me to do the damage check. If I say I want to check-in with a staff person I shouldn't have to upload my ID to the app, take pictures of the truck, etc.

Rating:

1.0

They didn’t have the Dollie’s that I ordered which really screwed up my move. They also really changed the pickup address the day before to across the city during rush hour.

Rating:

5.0

The service was Outstanding.

Rating:

5.0

Great Customer Service

Rating:

5.0

Staff was friendly and professional.

Rating:

5.0

Staff were super busy but really helpful and knowlagable.

Rating:

5.0

Car needs to fix

Rating:

4.0

Give me the correct number of moving pads that I paid for. Otherwise, very good service

Rating:

5.0

The prices advertised are a lie

Rating:

5.0

Very nice experience.

Rating:

5.0

This location is the Best! Very friendly, knowledgeable of their equipment and very professional. Thank you for being friendly.

Rating:

4.0

GREAT CUSTOMER SERVICE, Outstanding 👍🏾

Rating:

5.0

The representative that helped me with my reservation she was excellent. Excellent excellent excellent.

Rating:

1.0

The front desk staff who worked at 1750 Bladensburg Rd NE, Washington, DC 20002 on Nov 30- Dec 1 should be dismissed. He failed to perform his duties (after I brought the truck about 5.30pm, he disappeared from his work place till 7pm and didn't close my contract in the system before 7pm, went home, so I was charged for 1 more day, cause I got my receipt only in the morning next day). And this is despite the fact that I sat near his front desk table for an hour and a half that evening! Why? Cause he forgot how customer’s car looks, and he was even unaware that his customer's vehicle was towed from his U-Haul location!!! So my car was towed in 1 day from Uhaul while I was using their truck. Isn’t it crazy??? That front desk member even refused to give me a ride a few blocks away from the Uhaul to the towing company where my car was, despite that he was in no hurry, was simply sitting and eating in his car, leaving unfinished work behind after the end of his work day. I had to get Lyft from Uhaul and pay towing company for getting my car back. Yes, and I got a ticket from police for parking on empty u-haul territory without any signs nearby. Private property??? Hey, wake up, I’m your customer, it’s your problem that you have a plenty of space but no designated area for your customers! And once again, Uhaul calls police on its customers’ cars and tows the customers’ cars! Be aware of this part of the service. I was a customer of different Uhaul locations for several years, but I will never return again, and especially warn others. The service is significantly deteriorating. Previous time, I had to pay extra for not existing day and mileage, and they didn't accept the proof of the miles because my picture seemed blurry to them))), and they didn't accept the proof of the days I used, cause for the 1-way truck they use another measurement of a day, not like others on Earth 24 hours… You guys making everything up, creating hard times for your customers and think we won't notice and react ??? This time I got at least the reimbursement for an extra day, but my car was towed within a single day from U-Haul location, and I got a headache of getting my car back and paying extra a big for me money to towing company and even the police ticket !!! U-Haul should cover all these expenses, not me, cause it’s their shameless and vile treatment of their own clients. And it's insane!!! It feels like every time they’re stealing money and deceiving customers. Just curious, how much is your share in towing company procedures? Oh yeah, and the last but not the least: uhaul has also a procrastination of updating the payment from their customers. I did a payment in early July this year, including 30$ fee for processing by Uhaul, and in the end of November I got a warning that I can’t take a truck cause from their end I haven’t paid them (the payment wasn’t updated. Cool!!! I had to spend in the evening more than 2.5 hours trying to reach them by call, waiting for 40 min during first call, after waiting for call back for more than and hour, and again 40 min to finally get the answer that my payment was made! Bravo! Welcome everyone to Uhaul (((

Rating:

5.0

More staff is needed.

Rating:

5.0

I have rented many times from U-Haul, and unfortunately, the customer service has always been below average. Except on Saturday!!!!! Oh my Goodness!!!!! The young lady was extremely cordial, helpful and went above and beyond professional!!! She worked with me and several other customers simultaneously, and STILL managed to make each of us feel like she was personally concerned with all of us!!! I even laughed with a guy who was retrieving his truck at the time I was getting inside of my rental. We joked about how awesome she was. THANK YOU!!!! THANK YOU!!! THANK YOU!!! Absolutely NO complaints, she was incredible!!!

Rating:

5.0

Uhaul was great. but on our end we had some major confusion that ended up costing us lots of money, stress, confusion, embarrassment and grief. I apologize but the Bladensburg team was super. thank you so much and thanks for the turkey for the vets. Thank you admin and management. Cecil Byrd NACV Inc

Rating:

4.0

Make sure that your trucks are clean and in better condition this last time that I had a truck, I was not really satisfied of the condition even though it was drivable, but please in the future make sure that your trucks are in better condition thank you

Rating:

5.0

Everything is fine with me!!

Rating:

5.0

Well satisfied with the service

Rating:

5.0

Better service

Rating:

5.0

Amazing service upon pickup and at return....The Lady from this morning was super helpful and energetic and the man at the return spot was kind and amazingly helpful.

Rating:

3.0

Remember that even though U-Haul has a mobile app that the customer still needs assistance.

Rating:

5.0

Great customer support and service

Rating:

5.0

My fiancé did not receive a call from you to verify me even though she received an email that she would. Please make sure you follow through on what you say you will do. She was tired and stayed awake awaiting your call.

Rating:

5.0

Kenneth the guy who checked me in and out was so helpful and friendly. Hope to have him every time

Rating:

5.0

Be sure the Gas tank is full!

Rating:

5.0

Staff was amazing!

Rating:

2.0

There was one woman working that morning. She was taking orders, helping to attach hauls, etc. Our first truck the engine light was on. As I started to drive off, after waiting in line, it just cut off. The second truck had a broken sun shade, ripped seats and was filthy. Overall, not a great experience.

Rating:

3.0

Instead of a courtesy call I got a text truck would be reported that’s weird. A few things was left out about service & how 24 hours was no extra charge . Got hurt rushing

Rating:

1.0

The truck had some acceleration issues which was unsafe.

Rating:

3.0

I paid for the dolly and it was not on the truck will like to get an refund

Rating:

5.0

Great staff, customer service was excellent. Everyone was helpful and patient.

Rating:

5.0

Some lights on the dash indicated a tire monitor system issue. But this location was the most helpful after my reserved truck was given away at the chillum location in Hyattsville. I had a truck reserved for 24 hours but there were no trucks in hyattsville. The dc location was fast with getting me the truck I needed to get my move done. Thanks to the dc location I got my move done in 8 hours solo.

Rating:

4.0

Well ran and very professional

Rating:

4.0

Great customer service

Rating:

5.0

I had a wonderful experience at this U-Haul location, blandensburg rd. Northeast customer service were at is most helpful and courtesy as possible. I will recommend to others.

Rating:

2.0

I had tire pressure lights on every 20 mins of driving

Rating:

5.0

Great experience! The manager was very nice and helpful. She Made everything quick and easy. Would definitely rent again!

Rating:

1.0

I picked up the rented truck and parked my vehicle on the U-Haul grounds once I return back to my vehicle I had a $250 fine I was told that I could park my car there so I am beyond disappointed and in disbelief My workers that day and I will be leaving multiple one Star reviews

Rating:

5.0

Great customer, friendly service

Rating:

1.0

I stood there 20 minutes before someone acknowledge me. It was only 1 other customer but they had 2 front desk people. By the time they finally acknowledged me I was frustrated .

Rating:

5.0

Great staff, super friendly and helpful!

Rating:

5.0

My entire experience was wonderful. Everything worked perfectly from the time I picked up the truck until the time I loaded my possessions in the storage facility. Marcellla Jones was extremely helpful in ensuring that I got the right equipment for my move. Amber Hicks was extremely graceful and respectful in ensuring that my possessions were stored properly. This was a hectic day and it could have been very stressful but because of the professionalism, kindness and can do attitude of the entire staff the day ended peaceful and joyful!

Rating:

5.0

I was working with an employee who had not yet done a storage unit rental so we needed the manager's assistance, there were some technical difficulties uploading my ID , but I had the time to spare and patience for us to work through the process. I thoroughly enjoyed the managers and employees personalities and had an excellent experience!

Rating:

2.0

The proffesionalism and kindness of the staff varied based on their mood. Getting started was a nightmare yet pressed for time I stayed there. The storage units there are the back halves of older 10ft trucks placed side by side. Being kept outside I should have been able to have 24 access. I am sure the manager tried her best but this location was the location for extra trucks. There is no customer parking available yet they managed to fill every inch with a truck. First few times I had to request to have a truck removed from infront of my storage unit. After that, they avoided parking one infront of my unit. I made it a point to have everyting out within my 30 days. I refused to pay close to $200.00 a month with the service and inconvenience I was put thru. My leaving seemed to have made everyone happy including myself. Again, I am sure the manager did her best. The individual that opened my account was the worst. She showed no signs of wanting to help me. But had no issues helping others that came in after me. I wanted to F******** scream. The guys at this location seemed much more accomidating, friendlier, and very helpful I wish I had gotten names. Not that it matters I hope to never have to go back there again.

Rating:

4.0

Excellent Service from everyone. Thank God for Chris Parker.

Rating:

5.0

Chris and staff are wonderful! 👏 👏 👏

Rating:

5.0

Staff was extremely professional, kind, and accommodating

Rating:

4.0

My storage unit is very expensive, and I didn’t know it would be $165/month until I got there with my truck loaded. But the truck rental part of what I did was good.

Rating:

5.0

This is the second time I have had the opportunity to work with Mr. Parker and his customer service remains excellent. He always listens and looks to find the best solution for the customer. I would recommend the facility to all as long as he is there!!!

Rating:

5.0

I moved in on line, but the person that helped me on the Chris Parker provided wonderful customer service. He put me in touch with a person that could help me with the on-line problem that I was having and ultimately rented the unit. thank you

Rating:

5.0

The manager, Chris Parker, was awesome! Thank you so much!

Rating:

1.0

This was one of the worst storage experiences i have ever had. Someone on the facility backed into my storage unit and damaged my door. I was told that it would be fixed but it never was.

Rating:

5.0

The young lady was very helpful .The service was great .She was very informative about all the aspects of the company and was even informed about discounts concerning My storage.Thank You

Rating:

5.0

Thanks!

Rating:

5.0

Very friendly and helpful staff. Highly recommend.

Rating:

4.0

I have no remark at this time. Thanks!!!

Rating:

2.0

Scheduling with this facility was very difficult. It's amazing how hard it was just to schedule a time for my u-box to be returned to me. I will not be recommending U-Haul to friends or family.

Rating:

5.0

great team

Rating:

1.0

I called several days before my u-box was to be picked up to confirm that it would be ready in the morning of the 19th. It wasn't available until 4:30 pm! I received conflicting info, it was frustrati

Rating:

5.0

Rich, the driver who brought my container, was awesome - super communicative, and he got to me on my scheduled delivery date even though I was the last stop and he was on overtime. Thank you so much!

Rating:

1.0

The establishment was poorly ran, and the associate Gary, was very rude and noncompliant. I had to wait 3 hours at the store for the associate to care about where my order is and delivery time.

Rating:

1.0

My girlfriend and I visited to secure a storage unit. The manager of the facility was rude and interruptive towards my girlfriend. He also used expletives and claimed to give me a refund.

Rating:

5.0

Gio the driver was excellent!