No comment, what i can say is the young man at the check in counter was very professional and gave great customer service.
SHERMAN MCustomer Reviews for U-Haul Moving & Storage at Bruns Ln
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Alexis B | First ImpressionsFantastic service on purchase needs
Ronald H | Overall ExperienceGreat guys in both the pickup and drop off stations.
Michael GI made a reservation online for both pick up point and drop off point. When I went to pick the trailer up, I was told that the drop off point is not available and I would have to go an hour out of my way the opposite direction. If the location is not available for a drop off, why is it in the queue to pick when filling out an online reservation? I think that is bad business. I had asked if there were anything else close by, and I was told the Hanover Park was the only place available. So I asked if there was any place between Chicago in Springfield I could drop it off because I was headed back that direction. I was told the only place was at Clearlake Drive in Springfield Illinois. I really cannot believe that there is no other point between Chicago and Springfield to drop a trailer off. My last three experiences with U-Haul have been nothing to brag about. nothing available, Poor communication communications! I really hope I don’t have to use a U-Haul trailer or truck anymore in my lifetime, I will find somebody else
ROBERT OIt was a great experience
Charles S | Overall ExperienceThe truck I was rented had major problems. As soon as I pulled off the lot the check engine light came on. Then when I slowed down at the stop light the RPMs were erratic going below 500 and nearly dying. The truck did die a couple of times when I stopped. Then on my way to my final destination the temperature light came on indicating a problem. I believe that the problems were known because the cover on the electronic code reader was open below the steering wheel . Thank goodness I didn’t take it on the highway or out of town.
KATHY SThere should be an option of loading the truck and then being able to pick the trailer up for loading the car
GLORIA Lthankyou
Doug B | Overall ExperienceI was very pleased with the service and my rental vehicle. I made two calls for specific information concerning my trip and was promptly received and aided both times.
JOHN Sharness installed, now my blinkers on the Nissan dont work, and they wont fix it today. I have yo take off work and lose money to get it fixed.
Heath RTransmission ready to go. Staff was great
LORI CVery convenient and easy access 24 hours a day. Outdoor RV storage was well lit and secure.
Rick D | Overall ExperienceIf a customer put more gas in the vehicle then you should accommodate them with a couple miles off to balance it out. Cause everyone don’t be trying to put all that gas in the vehicle
ELISA BI will not rent from anyone else.
RENE KThis is the location we signed up to return the trailer, up until the last email we got, it was this location. When returning the trailer, we discovered U-Haul changed the return location to a place on the other side of town. They had to transfer the rental before we were able to return it. Either be more clear that the return location has changed, or don't change it.
TAMMY Beasiest drop off EVER --- 2 mins tops
Leo WIt is absurd that you must sign a contract to rent a u haul before you are allowed to rent a u haul. I will never rent one again and will tell my friends and family not to as well.
RYAN WWas at 3 different locations throughout this trip and staff members seemed overwhelmed at all locations. There were many customers waiting for help and not enough people to help them. It was explained at 1 location that they were having system wide network issues, so maybe why it seemed a lot of people were waiting.
Grant SFast, convenient and reasonably priced. A great experience. Staff were very helpful and professional.
WILLIAM GAll representatives were super kind and made the process super quick and easy! I’ll definitely be using your company in the future for all my moves!
Abigail MGreat service
RYAN SThe guys who checked me was great. Extremely friendly and enthusiastic. After I walked away he chased me down as I forgot my keys still attached to the UHaul key ring. Your people are great - too bad the app doesn’t match the quality of your people
John BQuick and friendly young man at drop off.
CATHY GStaff is always friendly
Brian CIt was difficult to get truck out the lot. The truck was in between others and was nearly blocked in. It took almost an hour to get it off uhaul property
Tracy DIt was all great and I really appreciate the service.
DENEEN OI was not shown to my unit so I had go find the unit. It was cold and snow/ ice the man that did the paperwork gave me access codes and when I went to my unit it was locked when I walked back to ask about the lock situation the same guy left in a truck leaving me there in office alone and never said anything about why the situation was as it was.
Erica H | Overall ExperienceI was pretty sure when I rented the truck it said the price included 30 miles but I was charged for all 30 miles. This will be my last U-Haul rental, feel like I got the old bait and switch.
RICHARD DAnother stellar experience with UHaul Bruns Lane in Springfield !
STEFAN MVery nice. Employee was very courteous and helpful.
donald bnada
JAY Mi had flat tire and they did right for me. i'm grateful and will use them again.
jim CThe U-Haul Service Representative shared that the application does not always work when the photos are requested. It would not download correctly. So, I took independent photos and shared with the Representative as proof and verification. What was the additional charge of $3.00 on my card for?? I was not informed of a surcharge. Please advise.
Debra RNothing, the service was great
JOHN BPickup and dropoff both went smoothly. Appreciate the quick service.
JOHN LThe service was outstanding They went out of their way to help me.
michael s | First ImpressionsThe app that I was supposed to use to document the truck before leaving was unworkable for me. I tried for 30 minutes and then gave up and left. I could not find anyone to help me because (I believe) they were in the back working and the front counter was vacant.
ROBERT HTrailer pulled piss poor. Bounced around like a fucking banshee.
BRIAR OI would not recommend anyone to use this company. We called to set up a reservation for a one way use of a trailer telling them we only needed it for one day. They don’t disclose the fact that if you rent a one way trailer that it doesn’t matter if you use it for 24 hours or the full 4 days you will be charged for 4 days. Which is a bit ridiculous to me to pay $330 for about 24 hour use. But when I spoke with customer service I was told sorry it’s a flat fee for one way trailers and doesn’t get prorated. I feel like I’ve been robbed of money.
KENNETH KThank you
VERONICA WOutstanding customer service on New Year's Eve!
RICHARD AKobe B was great best help I ever received from U-Haul. He deserves overtime and holiday pay
JEROME JFast and easy way to reserve online, I was able to get really good service inside of this location. I did purchase a plastic cover for my king mattress that had handles. The handles are no where near strong enough to move a mattress. They broke and ripped the first time I used them. It was unfortunately a waste of my money. All other services were great.
COLE JService was excellent. No improvement needed.
David MWell, everything was going great until the transmission line blew off the radiator and just stopped going. Call roadside assistance they were going to be a couple hours before they can help. Luckily someone came along and helped me off the highway and I spent $100 in transmission fluid in a clip for the transmission line and $90 in labor. I still haven’t been reimbursed for anything that I purchased nor have I gotten any of my hundred dollar deposit back. So we’re not gonna rate this five stars we’re not gonna write this for stars or three we’re gonna call to start at best.
NATHAN BTrento was very professional and efficient in getting me checked out and loaded!
GEORGE LPricing is abit high
TIMOTHY M | Overall ExperienceWe had a climate control unit inside of a building .. the amount of mice are unbelievable I have urine from a major amount of mice and mice feces as well. Alot of damage to my belongings. They didn't offer anything to help with either cleaning or replacement. I understand some presence of mice but not in this amount.
Angela M | Overall ExperienceI had no complaints. Service was good and the young man at the facility was Excellent!
David MEveryone was so helpful!! And so kind!!
Tina T | Overall ExperienceSo quick, easy and return was even simple. From reservation to finish. Thank you, UHaul!
LANA RI dropped off the truck after hours, so I did not interact with staff.
MARY MI was told that I would have 30 days free with rental of truck! On September 22 I opened a unit! On October 20 and 21 I moved my stuff out of units! I called to tell them we were out on Oct 21, at around 11am! The employee told me they would check and make sure the units were empty and mark us as moved out! On October 22 they attempted to charge my card for empty units! Continued for weeks and emails(in which I replied to and stated that we were gone). Harassing my contact person with a letter in the mail ! Charging late fees on money we didn’t owe! Sending threatening email about putting a lien on our property!! Im hoping with being send this it’s fine and over!
Brian H | Overall ExperienceI had a great experience. The staff was very nice and professional!
Steve KGood people
RODNEY PToo many problems occurred. From the pin to get in not working the lock still being on the 1st unit they assigned to me, then the next unit not being the same size as the 1st one. The whole experience was a hassle. There was only one person working. What should have took no more than 30 minutes took over an hour and half.
Kiara H | First ImpressionsThe staff is great! The problem is that I got signed out of my unit without my consent. I was on automatic pay/ - someone in the Uhaul system signed me out of the unit without my authorization. Then I was locked out- I am paying customer on automatic pay never missed a payment. That causes real trust issues.
Richard S | First ImpressionsPrice increases caused me to look elsewhere. Over $100 is simply too much for open air storage.
Quientin B | Overall ExperienceGreat staff and this location. Storage facilities are clean and in good repair.
Lucinda C | Overall ExperienceThe initial move experience was horrible we were suppose to have a climate controlled unit instead we received a outside unit no lock was able to be purchased due to UhAul being closed once they opened we had to pay for the climate controlled to put the remaining things in it to keep from having to move everything out the outside one and the manager was sent an email in which he never even called us back
Thomas C | Overall ExperienceClean, friendly, thanks
Doug B | First ImpressionsVery please with service
RICHARD C | Overall ExperienceExcellent customer service .. attentive .. informative and helpful.
JUSTIN H | First ImpressionsThis facility has improved since I last rented. Good management provides good service.Thank you.
Elizabeth H | First ImpressionsThe gentlemen at the Bruns UHaul run a tight ship.
ERIC G | Overall ExperienceThank you for helping me out.
Kendall D | First ImpressionsPrice for a little high but I had it for a long time. I lost my daughter to vascular Ehlers Danlos Syndrome in 2021 at 34 years old and just couldn’t let go of some of her things. Thanks for keeping them safe and dry! God Bless!
Brenda K | Overall ExperienceI never used the unit but the process was easy thanks!
anthony b | Overall ExperienceWhen I rented the storage through your app, there was nothing that indicated it was upstairs. I changed it to 4 units on the main floor. Found out one of the 4 was already rented, had to get that one changed. They were unable to refund the $269 I spent on the first unit on the 2nd floor that I was unable to use. I would not attempt to rent anything through your app again.
Cynthia Q | First ImpressionsStaff was respectful, particularly gentleman with mustache/glasses. Hood work
Michael M | Overall ExperienceWonderful staff Friendly, knowledgeable & efficient
Ed S | Overall ExperienceThe staff was outstanding, whether for truck rental or storage.
RICHARD D | Overall ExperienceThe two gentlemen who were there to serve us were awesome!
Tina T | First ImpressionsBulling a customer is not tolerated
Susan S | First ImpressionsGreat business
Devin J | Overall ExperienceThe units themselves have no lighting which makes things difficult.
John J | Overall ExperienceEverything was great, except the cost. WAY to expensive for long-term storage!
Chris Y | Overall ExperienceJayden was super friendly an nice
Warren B | First ImpressionsThe manager, Trenton, was very helpful and informative. Our club's experience with U-Haul Self Storage has been very positive. This is much appreciated, as we're currently wrapping up an arrangement with a different self-storage company that has been less than ideal.
Springfield B | First ImpressionsBoat storage with 24-hour access is great.
DOUGLAS D | Overall ExperienceAll staff was very helpful.
ROBIN G | First ImpressionsGabriel was extremely helpful in explaining everything to me. The storage area was very clean. It was very helpful to have the cart available to move in my boxes. Thank you!
Ruth H | First ImpressionsThe storage room with two small
Howard W | Overall ExperienceThe staff was very friendly and nice also very helpful! Thank You And You Are Greatly Appreciated!!
mignon b | First ImpressionsHave no complaints whatsoever! Kudos to the staff.
Jared G | Online Move InVery helpful people it was my first time renting and they made it real easy. They had solutions to my all the moving problems. Highly recommended place and definitely gonna come back.
Jigar S | First ImpressionsStaff was friendly and polite.
darren h | Overall ExperienceEveryone in this store is WONDERFUL!!!! Extremely friendly, polite, helpful, professional, knowledgeable, and genuine!!!
heather c | Overall ExperienceGreat
Michael W | Overall ExperienceEverything was nice and clean. I felt ok about leaving my things.
CHARLAR C | First ImpressionsVery helpful when my door was stuck! Thanks!
Cristol T | Overall ExperienceVery friendly staff, excellent
Ed S | First ImpressionsVery helpful staff I so glad
MAHAVIR Z | First ImpressionsGreat storage deal
Dominic R | First ImpressionsThe management was most accommodating and professional. And friendly! Good experience. If I need a storage unit or to rent a trailer/vehicle, I will certainly call Uhaul.
SHARON I | Overall ExperienceI received a free month when I rented a truck. I signed up online which was easy. Only issue I had was I could not see easily what building my unit was in. But it was clearly marked with phone number for manager. He answered right away and walked me through the process and let me know which building I was in. It was super easy. Unit and building was clean. Great experience
Lori K | Online Move InEverything was excellent. Only wish the hours were made available for 24/7 access. That would've made it even better.
ilir I | Overall ExperienceBruns UHaul has a wonderful staff and very convenient location.
Jeanice M | Overall Experiencegreat staff there that was always friendly and helpful
Thomas I | Overall ExperienceI rented several trucks in a 3 month period as well as 3 storage units. I just want customers to be aware that even when u put fuel back in truck u will still be charged for fuel. Even if u empty storage unit u will be charged for empty unit and get late charge. When u get a truck ensure u are being charged correctly. I experienced all 3 of these issues. Didn’t get charge back for fuel. Had to let them know they overcharged me to get that money back. Had to leave work and drive to location because they never answer phone to get 200+ dollar charge removed for empty storage unit. Hate to think uhaul is shady but after all the money I spent at this location I can’t believe they tried to beat me on 3 separate occasions. Note to consumers. Take pictures of truck fuel and empty storage unit. These people are horrible for stealing from people especially the way the economy is. I work hard for my money and really don’t appreciate a company trying to steal it from me. Had I not had the 1st incident with empty storage locker I wouldn’t have caught the fuel charge or the overcharge. Customers beware. They won’t correct it and act like u did something wrong. Consumers please protect yourselves and your money
Courtni S | Overall ExperienceI wish you would put signs out explaining the part 1 and part 2 process
Kerie E | First ImpressionsThe gentleman you had work Friday 11/25 in the AM was awesome. Could not have asked for a nicer experience.
Kristen S | Overall ExperienceTrento did a great job setting us up.
Brian F | First ImpressionsThere was some gravel and debris in the boat storage. It was hard to get the lights to come on and stay on in the dark.
Douglas D | Overall ExperienceGreat employees that made it a quick and easy visit!
Gavin W | First ImpressionsVery easy access and accommodating
DENISE H | First ImpressionsThere was and still is an issue with our access code stating it is an invalid code.
Sara L | First ImpressionsVery satisfied overall. In the winter the required disc locks can freeze up inside due to rain getting inside. The desk staff needs to know how to help and have anti freeze/ methods available. I have a remaining unit. I appreciate the loyalty discounts for paying 12 months at a time. Thank you
Joe M | Overall ExperiencePicked up U-Haul st.louis on lusher,,there whole2hrs I had to wait,,,they refused to give me my reservation mgr had to come terrible experience I ever had with u haul company..and I use all the time
Versula W | First ImpressionsMy family lost everything in a house fire in March. One call u-haul and we had a place. I would definitely recommend u-haul as a great place to store anything.
Cindy M | Overall ExperienceGreat staff and instructions
Marie B | First ImpressionsThe staff was friendly and somewhat helpful. But they shouldve shown me the storage unit and how to use it in person ... versus trying to explain it to me from the main office. Also, there is garbage laying around and a dead baby frog by the entrance of Building I. Plus the inside (near the door) is messy. Also, the intercom at the storage entrance isnt working. Therefore, I had to return to the main office when I had difficulty entering the storage building. But once again, the staff who helped me were friendly.
Todd S | First ImpressionsNa
NIna A | Online Move InOwen you are awesome and a professional and understanding represent what UHaul is all about. Thanks
Paul C | First ImpressionsStorage security was confusing and I wish the hours were 24 hours.
Kasean C | First ImpressionsCaleb was very helpful and explained both the move in and move out process really well
JOHN S | Overall ExperienceThank you
JAMES H | First ImpressionsTheir billing practices are skeptical at best. I feel duped and cheated because the billing isn't readily available for viewing until you return the truck and you're surprised with bill.
NAOMI N | First ImpressionsWe had a fire and lost most everything. Needed a place that day and within10 minutes had the unit secured and ready to put stuff in.
Cindy M | First ImpressionsGave me 3 different storage that had locks on them and the one we have now is a 5x5 and was told that it was a 10x10. Will go and get my contract redone because what we have is not 124 dollars it’s 64 dollars
Recia J | First ImpressionsThe guy who helped me was from another store. He was very kind, helpful, sweet and considerate. He made my experience 3 times better.
Tionna J | Online Move InThe guy name Owen who helped me was very nice and helpful
Alisha K | First ImpressionsI am so grateful that I could store my belongings in the very nice U-haul facility.
Elizabeth H | Overall ExperienceI appreciate the person who helped me and made me understand what I was getting into
ANTOINETTE B | First ImpressionsThe three main reasons I chose to store my RV at this facility were the security, having a roof over each space and electricity being available to charge the RV battery. I rented this space for 14 months and for most of that time the electric would not work. The GFCI outlet would trip anytime I tried to plug into it. I complained to the local office staff and corporate, but it was never repaired. My RV was brand new (2021) when I started storing it there and never had any problems with my RV tripping other GFCI outlets, so it wasn't my RV causing the problem. I was actually told by another customer that it had always been that way. It was a nice facility other than I may have to replace my battery now since it's been dead for so long.
Curtis C | Overall ExperienceI would never recommend anyone use this Uhaul location. I have always promoted uhaul for their professionalism and how well the customer service there is BUT not at this location. The manager was completely rude and was a complete jerk to say the least. If this is how the manager acts, well he’s setting a horrible example for his employees and is making the Uhaul brand look extremely bad. When I asked who his boss was he literally told me that they won’t care and won’t want to speak to me. I am totally appalled by how the manager spoke to me and treated me In front of his employees and other customers. I will tell everyone I know and meet to NEVER use this location and maybe not even recommend uhaul at all anymore.
David B | Overall ExperienceThe entire experience was great. The staff was friendly, helpful, and very pleasant. Contact information was easily provided for any issues, and access was simple and safe.
August W | Overall ExperienceI have used this facility several times and have always experienced short wait times, excellent customer service, and regular follow up. I will be a lifelong customer.
Robin N | Overall ExperienceNone of the questions were appropriate. I answered no to bring attention to inappropriateness if questions. Please feel free to contact me. Not a move in. Been there 10 years.
GEORGE H | First ImpressionsI rented a unit and when I realized it was in the second floor I immediately called to have it switched to ground level. I was put on hold for 30 minuits. At which time I gave up and hung up the phone. I went in to the facility. I asked several. Times if I was going to be charged the first unit and the second unit I wanted to switch to. I was assured I wouldn't be since I had never even gone to that first unit. Today I see I have been charged for both. I need someone to contact me asap to get this resolved!
Brieanna U | Online Move InWe will be back in April, 2022. We only left because we store rv inside a building in winter. Thank you.
Brian C | Overall ExperienceThe 10X10 unit I had was way too expensive.
TATRA C | Overall ExperienceI had one of the inside heated storages. There wasn't any light inside the storage unit. And while moving my stuff out of the storage. We killed 3 roaches in the unit. And had to kill one at my home.
Ronnie w | Overall ExperienceAll employees were very kind and professional.
Deb B | Overall ExperienceOne thing, we received letters stating we have not paid after the fact. We called Sunday evening and the person did not put it through. They locked us out. We had to make payment to get unlocked the next day. Yesterday, October 26, 2021 stating we had not paid. We did. We took everything out on October 25. So we get a 14 day credit?
KEITH S | Overall ExperienceThey were very helpful
TIMONIUM W | Overall ExperienceEasy access 24/7 Outstanding workers at the location.
GISELE M | Overall ExperienceMr.Hamlin was excellent and helping move out😊
CASSANDRA M | Overall ExperienceI was placed on the do not rent to list. This happened because an employee rold me and my mover not to leave anything on the teuck as he watxhed us tey to dowpose of our trash in an overflowing dumpster. The employee never said if its full dont use. I go in to pick up the teuxk last saturdayvafter resercingbit and the manager was very rude and brash while talking to me about the truxk. The manager pnly wanting ro hear himaelf talking an n one else.
LAWRENCE H | Overall ExperienceOnly difficulty was when 2 cars were trying to use the same facility at the same time.
alicia C | Overall ExperienceLove it will rent again
Ray D | Online Move InThere is no way I used as much gas as they claimed they charged my card for over a hundred dollars more than they said they would I will never use this U-Haul again.
HARLEY K | First ImpressionsI’ve continued to be satisfied w the services UHaul extends out to me
TIMONIUM W | First ImpressionsTry extending your access and office hours.
andr h | Overall ExperienceVery nice and informed people there Owen and Chris are great. Thank you for making this experience stress free.
Andrew F | First ImpressionsThe email did not tell us the location of the building that we had...the buildings are marked with letters and we did not have a letter in our email nor did the buildings have the locker #s that were available inside of that particular building. We had to go inside and wait to speak to someone..he was very helpful but we would not have been able to figure it out if the facility was not open for business. The gentleman that helped us was spectacular and went above and beyond to help us. The online portion needs updated for more clear information for the renters.
Carrie S | Online Move InI dealt with Owen, the Manager. He went above and beyond to make sure my husband and I were comfortable with the entire process!
ALYSSA H | First ImpressionsSimple, fast and convenient. Staff was super helpful and courteous.
Mia C | First ImpressionsWe are very pleased with the facility and working with the staff at Bruns Lane. This was our second year with storing our camper and have reserved our third year.
gary w | Overall ExperienceThe overall experience was excellent. Facility clean, grounds clean. Very easy 24 hr access. All interactions with personnel were good experiences. Everyone was pleasant, helpful and informed. There was one incident that was out of the control of the local mngmt that took a while to resolve but was eventually settled to our satisfaction and not something that negatively impacted our choice to use or highly recommend this facility. I’m only bringing this up so you know if there would be a problem it will be taken care of. We used this facility for possibly two years or close to it. If the need arises we will definitely use this business again.
Terry L | Overall ExperienceAccess code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.
James D | Online Move InWhen I first started moving-in to the storage unit the gentleman at the counter seemed confused and maybe new to the company. I called to inquire about my unit and was informed I did not have a unit. I called my mother who still lives in Springfield so she could get the situation straightened out. She called and spoke with the manager , Phillip, who was incredibly kind and empathetic to the situation. He fixed the problem immediately without a hitch! Thank you U-Haul on Bruns Lane and Phillip oh, you guys are the best!
Francesca P | First ImpressionsWe previously rented three different storage units with U-Haul, in the climate controlled part. They were always very clean and well lit, and we did not have one problem with bugs, mice, or anything. We used U-Boxes when we moved, which were a life saver! This is the latest unit we have rented, but we only needed it for a short time. We have been very happy with U-Haul and always recommend it to our friends.
Deborah T | Overall ExperienceThey were there, ready and easy to deal with st a stressful time in my life!
Janice K | Overall ExperienceExcellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!
Deborah T | First ImpressionsThe storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.
Sharon W | Overall Experiencevery clean, secure, facility
PHILIP M | First ImpressionsMoving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.
Adrianna B | Online Move InWe used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.
Skipton T | Overall ExperienceI was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.
Tina B | First ImpressionsWe will return in Spring!
Brian C | Overall ExperienceAppreciate the security of the area and the convenience of the restroom.
Douglas D | Overall ExperienceI really appreciate the staff professional attitude towards customers.
Franklin E | Overall ExperienceThe 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.
Chad C | First ImpressionsThanks guys
KRYSTAL H | First ImpressionsThe Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.
gina a | Overall ExperienceVery clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.
D W | Online Move InHad 2 storage units for 1.5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.
linda l | Overall ExperienceThis U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26’ truck. Felt extremely confident that my left behind vehicle was secur.
Alfred H | Overall ExperienceDuring the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn’t be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn’t have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn’t have been charged for.
ALLENA L | Overall ExperienceThe staff are amazing!! Very helpful!
Michael O | Online Move InThis is the best location in town, with the most helpful and professional staff in the area
Travis W | First ImpressionsThe GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.
Suzanne P | First ImpressionsMy experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiots
keith g | Overall ExperienceI received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.
gary C | Overall ExperienceI want to make sure Owen (don’t remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and professional and understanding with how he treated me regarding the account.
Hernando A | Overall Experiencerented online, unit was ready to go, turn in was a breeze as well. well run facility
brian f | Overall ExperienceGood service!!
kim w | First ImpressionsVery convenient.
Heather M | Overall ExperienceThe facility was great and the people were excellent to work with!
Michael D | Overall ExperienceI wish you were open earlier on Sunday.
Debbie Y | Overall ExperienceThis storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.
Hernando A | First ImpressionsVery helpful and courteous.
Michael D | First ImpressionsAll comments are final and cannot be edited.
ronald d | Overall Experience/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien
Doris C | First ImpressionsStorage Units are new and in great shape.
Eileen M | First ImpressionsOnly Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.
Megan B | Overall ExperienceThe facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early
kristine c | First ImpressionsOwen and his team are very professional, friendly and knowledgeable. Great team to work with.
JIM B | First ImpressionsAssociate was very helpful and answered all my questions.
lisa h | First ImpressionsEveryone was very kind and helpful. Thank you.
Jeanette U | Overall ExperienceVery pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.
Terry L | First ImpressionsEverything is fine
Barbara B | First ImpressionsEveryone was friendly,took care of my needs.
david b | Overall ExperienceAndrew was very helpful & thorough! Thanks 👍🏼👍🏼
Susan K | First ImpressionsVery nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.
Rod L | Overall ExperienceSo great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.
Novartis P | First ImpressionsPrice increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count
DAVID B | Overall ExperienceAll the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!
Harold B | Overall ExperienceEverything was fine.
Barbara B | Overall ExperienceWe were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.
Scott C | ReservationThank y'all for your great customer assistance i am very pleased with the services I've received from this location....
Donte M | Overall ExperienceThe employees at UHaul couldn’t have been nicer. They were very considerate and helpful!
terry a | Overall ExperienceThe staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.
Hernando A | Overall ExperienceThis is our only experience in renting a storage unit so we have nothing to compare it with.
GERALD D | Overall Experience