Customer Reviews for U-Haul Moving & Storage at Bruns Ln

6,088 reviews

410 Bruns Ln   Springfield, IL 62702
(S Of Jefferson)

(217) 546-2730

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 546-2730

410 Bruns Ln
Springfield, IL 62702
(S Of Jefferson)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRITNEY P 
Rating:
3.0

The truck I was rented had major problems. As soon as I pulled off the lot the check engine light came on. Then when I slowed down at the stop light the RPMs were erratic going below 500 and nearly dying. The truck did die a couple of times when I stopped. Then on my way to my final destination the temperature light came on indicating a problem. I believe that the problems were known because the cover on the electronic code reader was open below the steering wheel . Thank goodness I didn’t take it on the highway or out of town.

KATHY S 
Rating:
5.0

Customer did not leave a comment.

DONNA L 
Rating:
4.0

Customer did not leave a comment.

JEFFREY N 
Rating:
5.0

Customer did not leave a comment.

LAURA F 
Rating:
5.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

There should be an option of loading the truck and then being able to pick the trailer up for loading the car

GLORIA L 
Rating:
5.0

Customer did not leave a comment.

BARRY P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

GARY M 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

thankyou

Doug B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN S 
Rating:
5.0

I was very pleased with the service and my rental vehicle. I made two calls for specific information concerning my trip and was promptly received and aided both times.

JOHN S 
Rating:
4.0

Customer did not leave a comment.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

THOMAS H 
Rating:
5.0

Customer did not leave a comment.

NINO G 
Rating:
1.0

harness installed, now my blinkers on the Nissan dont work, and they wont fix it today. I have yo take off work and lose money to get it fixed.

Heath R 
Rating:
5.0

Transmission ready to go. Staff was great

LORI C 
Rating:
5.0

Very convenient and easy access 24 hours a day. Outdoor RV storage was well lit and secure.

Rick D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO D  |  First Impressions 
Rating:
3.0

If a customer put more gas in the vehicle then you should accommodate them with a couple miles off to balance it out. Cause everyone don’t be trying to put all that gas in the vehicle

ELISA B 
Rating:
5.0

Customer did not leave a comment.

PAUL A 
Rating:
5.0

Customer did not leave a comment.

JOHN R 
Rating:
5.0

Customer did not leave a comment.

JAMES K 
Rating:
5.0

I will not rent from anyone else.

RENE K 
Rating:
3.0

This is the location we signed up to return the trailer, up until the last email we got, it was this location. When returning the trailer, we discovered U-Haul changed the return location to a place on the other side of town. They had to transfer the rental before we were able to return it. Either be more clear that the return location has changed, or don't change it.

TAMMY B 
Rating:
5.0

easiest drop off EVER --- 2 mins tops

Leo W 
Rating:
4.0

It is absurd that you must sign a contract to rent a u haul before you are allowed to rent a u haul. I will never rent one again and will tell my friends and family not to as well.

RYAN W 
Rating:
5.0

Customer did not leave a comment.

Kami J  |  Overall Experience 
Rating:
3.0

Was at 3 different locations throughout this trip and staff members seemed overwhelmed at all locations. There were many customers waiting for help and not enough people to help them. It was explained at 1 location that they were having system wide network issues, so maybe why it seemed a lot of people were waiting.

Grant S 
Rating:
5.0

Customer did not leave a comment.

JACOB D 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Terry W 
Rating:
5.0

Fast, convenient and reasonably priced. A great experience. Staff were very helpful and professional.

WILLIAM G 
Rating:
5.0

All representatives were super kind and made the process super quick and easy! I’ll definitely be using your company in the future for all my moves!

Abigail M 
Rating:
4.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Great service

RYAN S 
Rating:
5.0

The guys who checked me was great. Extremely friendly and enthusiastic. After I walked away he chased me down as I forgot my keys still attached to the UHaul key ring. Your people are great - too bad the app doesn’t match the quality of your people

John B 
Rating:
5.0

Customer did not leave a comment.

Marsha D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARIJIT S 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Quick and friendly young man at drop off.

CATHY G 
Rating:
5.0

Customer did not leave a comment.

RONALD S 
Rating:
5.0

Staff is always friendly

Brian C 
Rating:
1.0

It was difficult to get truck out the lot. The truck was in between others and was nearly blocked in. It took almost an hour to get it off uhaul property

Tracy D 
Rating:
5.0

Customer did not leave a comment.

BRIAN W 
Rating:
5.0

It was all great and I really appreciate the service.

DENEEN O 
Rating:
3.0

I was not shown to my unit so I had go find the unit. It was cold and snow/ ice the man that did the paperwork gave me access codes and when I went to my unit it was locked when I walked back to ask about the lock situation the same guy left in a truck leaving me there in office alone and never said anything about why the situation was as it was.

Erica H  |  Overall Experience 
Rating:
5.0

I was pretty sure when I rented the truck it said the price included 30 miles but I was charged for all 30 miles. This will be my last U-Haul rental, feel like I got the old bait and switch.

RICHARD D 
Rating:
4.0

Customer did not leave a comment.

Julana S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittni b  |  First Impressions 
Rating:
5.0

Another stellar experience with UHaul Bruns Lane in Springfield !

STEFAN M 
Rating:
5.0

Very nice. Employee was very courteous and helpful.

donald b 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laquan S 
Rating:
5.0

nada

JAY M 
Rating:
5.0

Customer did not leave a comment.

RITCHIE W 
Rating:
4.0

i had flat tire and they did right for me. i'm grateful and will use them again.

jim C 
Rating:
5.0

Customer did not leave a comment.

Raymond P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
4.0

The U-Haul Service Representative shared that the application does not always work when the photos are requested. It would not download correctly. So, I took independent photos and shared with the Representative as proof and verification. What was the additional charge of $3.00 on my card for?? I was not informed of a surcharge. Please advise.

Debra R 
Rating:
5.0

Customer did not leave a comment.

Anita N  |  First Impressions 
Rating:
5.0

Nothing, the service was great

JOHN B 
Rating:
5.0

Pickup and dropoff both went smoothly. Appreciate the quick service.

JOHN L 
Rating:
5.0

Customer did not leave a comment.

DENISE Y 
Rating:
5.0

The service was outstanding They went out of their way to help me.

michael s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRIAM R 
Rating:
5.0

The app that I was supposed to use to document the truck before leaving was unworkable for me. I tried for 30 minutes and then gave up and left. I could not find anyone to help me because (I believe) they were in the back working and the front counter was vacant.

ROBERT H 
Rating:
3.0

Trailer pulled piss poor. Bounced around like a fucking banshee.

BRIAR O 
Rating:
3.0

I would not recommend anyone to use this company. We called to set up a reservation for a one way use of a trailer telling them we only needed it for one day. They don’t disclose the fact that if you rent a one way trailer that it doesn’t matter if you use it for 24 hours or the full 4 days you will be charged for 4 days. Which is a bit ridiculous to me to pay $330 for about 24 hour use. But when I spoke with customer service I was told sorry it’s a flat fee for one way trailers and doesn’t get prorated. I feel like I’ve been robbed of money.

KENNETH K 
Rating:
1.0

Customer did not leave a comment.

kyrstal m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES M 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

ANDREW S 
Rating:
4.0

Thank you

VERONICA W 
Rating:
5.0

Customer did not leave a comment.

KYLE H 
Rating:
5.0

Outstanding customer service on New Year's Eve!

RICHARD A 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
5.0

Kobe B was great best help I ever received from U-Haul. He deserves overtime and holiday pay

JEROME J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Fast and easy way to reserve online, I was able to get really good service inside of this location. I did purchase a plastic cover for my king mattress that had handles. The handles are no where near strong enough to move a mattress. They broke and ripped the first time I used them. It was unfortunately a waste of my money. All other services were great.

COLE J 
Rating:
5.0

Customer did not leave a comment.

SHAQUONE P 
Rating:
5.0

Customer did not leave a comment.

MONICA H 
Rating:
5.0

Service was excellent. No improvement needed.

David M 
Rating:
5.0

Customer did not leave a comment.

kamaria a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY M 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

Stephanie C  |  First Impressions 
Rating:
2.0

Well, everything was going great until the transmission line blew off the radiator and just stopped going. Call roadside assistance they were going to be a couple hours before they can help. Luckily someone came along and helped me off the highway and I spent $100 in transmission fluid in a clip for the transmission line and $90 in labor. I still haven’t been reimbursed for anything that I purchased nor have I gotten any of my hundred dollar deposit back. So we’re not gonna rate this five stars we’re not gonna write this for stars or three we’re gonna call to start at best.

NATHAN B 
Rating:
5.0

Trento was very professional and efficient in getting me checked out and loaded!

GEORGE L 
Rating:
4.0

Pricing is abit high

TIMOTHY M  |  Overall Experience 
Rating:
1.0

We had a climate control unit inside of a building .. the amount of mice are unbelievable I have urine from a major amount of mice and mice feces as well. Alot of damage to my belongings. They didn't offer anything to help with either cleaning or replacement. I understand some presence of mice but not in this amount.

Angela M  |  Overall Experience 
Rating:
5.0

I had no complaints. Service was good and the young man at the facility was Excellent!

David M 
Rating:
5.0

Customer did not leave a comment.

Michael Q  |  First Impressions 
Rating:
5.0

Everyone was so helpful!! And so kind!!

Tina T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GABRIEL K 
Rating:
3.0

Customer did not leave a comment.

Iyanna R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET S 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUANE D 
Rating:
4.0

Customer did not leave a comment.

Linda T  |  First Impressions 
Rating:
5.0

So quick, easy and return was even simple. From reservation to finish. Thank you, UHaul!

LANA R 
Rating:
4.0

Customer did not leave a comment.

Gale S  |  Overall Experience 
Rating:
5.0

I dropped off the truck after hours, so I did not interact with staff.

MARY M 
Rating:
1.0

I was told that I would have 30 days free with rental of truck! On September 22 I opened a unit! On October 20 and 21 I moved my stuff out of units! I called to tell them we were out on Oct 21, at around 11am! The employee told me they would check and make sure the units were empty and mark us as moved out! On October 22 they attempted to charge my card for empty units! Continued for weeks and emails(in which I replied to and stated that we were gone). Harassing my contact person with a letter in the mail ! Charging late fees on money we didn’t owe! Sending threatening email about putting a lien on our property!! Im hoping with being send this it’s fine and over!

Brian H  |  Overall Experience 
Rating:
5.0

I had a great experience. The staff was very nice and professional!

Steve K 
Rating:
5.0

Good people

RODNEY P 
Rating:
5.0

Customer did not leave a comment.

KATHRYN H 
Rating:
2.0

Too many problems occurred. From the pin to get in not working the lock still being on the 1st unit they assigned to me, then the next unit not being the same size as the 1st one. The whole experience was a hassle. There was only one person working. What should have took no more than 30 minutes took over an hour and half.

Kiara H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H 
Rating:
5.0

Customer did not leave a comment.

CONRADO G 
Rating:
1.0

The staff is great! The problem is that I got signed out of my unit without my consent. I was on automatic pay/ - someone in the Uhaul system signed me out of the unit without my authorization. Then I was locked out- I am paying customer on automatic pay never missed a payment. That causes real trust issues.

Richard S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
4.0

Customer did not leave a comment.

BRIAN C 
Rating:
5.0

Customer did not leave a comment.

DEAN C 
Rating:
5.0

Shawn was really nice and helped make the experience quick and easy!

KELLY W 
Rating:
3.0

The return process was not good. I was told that everything would be taken care of. It wasn’t and I ended up getting charged for 3 extra days. It was however finally resolved and the overpayment was refunded to my bank account. Their return policy needs to be updated to avoid things like this happening again.

PHILIP A 
Rating:
5.0

Customer did not leave a comment.

CHARLES E 
Rating:
5.0

Customer did not leave a comment.

Travis D 
Rating:
5.0

Customer did not leave a comment.

RONALD S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Keep up your awesome work. I will always come to this location to rent .

VERNADAWN T 
Rating:
5.0

Customer did not leave a comment.

JERRY A 
Rating:
3.0

Price increases caused me to look elsewhere. Over $100 is simply too much for open air storage.

Quientin B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles E  |  First Impressions 
Rating:
5.0

Great staff and this location. Storage facilities are clean and in good repair.

Lucinda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeecha G  |  Overall Experience 
Rating:
3.0

The initial move experience was horrible we were suppose to have a climate controlled unit instead we received a outside unit no lock was able to be purchased due to UhAul being closed once they opened we had to pay for the climate controlled to put the remaining things in it to keep from having to move everything out the outside one and the manager was sent an email in which he never even called us back

Thomas C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynnee C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tamika T  |  Overall Experience 
Rating:
4.0

Clean, friendly, thanks

Doug B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff s  |  Overall Experience 
Rating:
5.0

Very please with service

RICHARD C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERYL F  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mary l  |  Overall Experience 
Rating:
5.0

Excellent customer service .. attentive .. informative and helpful.

JUSTIN H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jared G  |  Overall Experience 
Rating:
5.0

This facility has improved since I last rented. Good management provides good service.Thank you.

Elizabeth H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loyd M  |  Online Move In 
Rating:
5.0

The gentlemen at the Bruns UHaul run a tight ship.

ERIC G  |  Overall Experience 
Rating:
5.0

Thank you for helping me out.

Kendall D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lori y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toshia B  |  Overall Experience 
Rating:
5.0

Price for a little high but I had it for a long time. I lost my daughter to vascular Ehlers Danlos Syndrome in 2021 at 34 years old and just couldn’t let go of some of her things. Thanks for keeping them safe and dry! God Bless!

Brenda K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamika T  |  First Impressions 
Rating:
5.0

I never used the unit but the process was easy thanks!

anthony b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammie M  |  Overall Experience 
Rating:
2.0

When I rented the storage through your app, there was nothing that indicated it was upstairs. I changed it to 4 units on the main floor. Found out one of the 4 was already rented, had to get that one changed. They were unable to refund the $269 I spent on the first unit on the 2nd floor that I was unable to use. I would not attempt to rent anything through your app again.

Cynthia Q  |  First Impressions 
Rating:
5.0

Staff was respectful, particularly gentleman with mustache/glasses. Hood work

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry s  |  First Impressions 
Rating:
5.0

Wonderful staff Friendly, knowledgeable & efficient

Ed S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie R  |  First Impressions 
Rating:
5.0

The staff was outstanding, whether for truck rental or storage.

RICHARD D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aundrea j  |  Overall Experience 
Rating:
5.0

The two gentlemen who were there to serve us were awesome!

Tina T  |  First Impressions 
Rating:
1.0

Bulling a customer is not tolerated

Susan S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laverne R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlon P  |  Overall Experience 
Rating:
5.0

Great business

Devin J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H  |  Overall Experience 
Rating:
4.0

The units themselves have no lighting which makes things difficult.

John J  |  Overall Experience 
Rating:
4.0

Everything was great, except the cost. WAY to expensive for long-term storage!

Chris Y  |  Overall Experience 
Rating:
5.0

Jayden was super friendly an nice

Warren B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W  |  Overall Experience 
Rating:
5.0

The manager, Trenton, was very helpful and informative. Our club's experience with U-Haul Self Storage has been very positive. This is much appreciated, as we're currently wrapping up an arrangement with a different self-storage company that has been less than ideal.

Springfield B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucas L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Falonna G  |  First Impressions 
Rating:
5.0

Boat storage with 24-hour access is great.

DOUGLAS D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toshia B  |  First Impressions 
Rating:
5.0

All staff was very helpful.

ROBIN G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melanie f  |  First Impressions 
Rating:
5.0

Gabriel was extremely helpful in explaining everything to me. The storage area was very clean. It was very helpful to have the cart available to move in my boxes. Thank you!

Ruth H  |  First Impressions 
Rating:
3.0

The storage room with two small

Howard W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie B  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tianna C  |  Overall Experience 
Rating:
4.0

The staff was very friendly and nice also very helpful! Thank You And You Are Greatly Appreciated!!

mignon b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyle T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marilyn e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim J  |  Overall Experience 
Rating:
5.0

Have no complaints whatsoever! Kudos to the staff.

Jared G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICHARD D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G  |  Overall Experience 
Rating:
5.0

Very helpful people it was my first time renting and they made it real easy. They had solutions to my all the moving problems. Highly recommended place and definitely gonna come back.

Jigar S  |  First Impressions 
Rating:
5.0

Staff was friendly and polite.

darren h  |  Overall Experience 
Rating:
5.0

Everyone in this store is WONDERFUL!!!! Extremely friendly, polite, helpful, professional, knowledgeable, and genuine!!!

heather c  |  Overall Experience 
Rating:
5.0

Great

Michael W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K  |  Overall Experience 
Rating:
5.0

Everything was nice and clean. I felt ok about leaving my things.

CHARLAR C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taykyra W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kyle T  |  First Impressions 
Rating:
5.0

Very helpful when my door was stuck! Thanks!

Cristol T  |  Overall Experience 
Rating:
5.0

Very friendly staff, excellent

Ed S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS D  |  First Impressions 
Rating:
5.0

Very helpful staff I so glad

MAHAVIR Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy H  |  First Impressions 
Rating:
5.0

Great storage deal

Dominic R  |  First Impressions 
Rating:
5.0

The management was most accommodating and professional. And friendly! Good experience. If I need a storage unit or to rent a trailer/vehicle, I will certainly call Uhaul.

SHARON I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Makayla M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C  |  First Impressions 
Rating:
5.0

I received a free month when I rented a truck. I signed up online which was easy. Only issue I had was I could not see easily what building my unit was in. But it was clearly marked with phone number for manager. He answered right away and walked me through the process and let me know which building I was in. It was super easy. Unit and building was clean. Great experience

Lori K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ERIC G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia W  |  First Impressions 
Rating:
5.0

Everything was excellent. Only wish the hours were made available for 24/7 access. That would've made it even better.

ilir I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamatha M  |  First Impressions 
Rating:
5.0

Bruns UHaul has a wonderful staff and very convenient location.

Jeanice M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerri w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosiia s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mia b  |  First Impressions 
Rating:
5.0

great staff there that was always friendly and helpful

Thomas I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S  |  Overall Experience 
Rating:
1.0

I rented several trucks in a 3 month period as well as 3 storage units. I just want customers to be aware that even when u put fuel back in truck u will still be charged for fuel. Even if u empty storage unit u will be charged for empty unit and get late charge. When u get a truck ensure u are being charged correctly. I experienced all 3 of these issues. Didn’t get charge back for fuel. Had to let them know they overcharged me to get that money back. Had to leave work and drive to location because they never answer phone to get 200+ dollar charge removed for empty storage unit. Hate to think uhaul is shady but after all the money I spent at this location I can’t believe they tried to beat me on 3 separate occasions. Note to consumers. Take pictures of truck fuel and empty storage unit. These people are horrible for stealing from people especially the way the economy is. I work hard for my money and really don’t appreciate a company trying to steal it from me. Had I not had the 1st incident with empty storage locker I wouldn’t have caught the fuel charge or the overcharge. Customers beware. They won’t correct it and act like u did something wrong. Consumers please protect yourselves and your money

Courtni S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael p  |  Overall Experience 
Rating:
5.0

I wish you would put signs out explaining the part 1 and part 2 process

Kerie E  |  First Impressions 
Rating:
5.0

The gentleman you had work Friday 11/25 in the AM was awesome. Could not have asked for a nicer experience.

Kristen S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericshondra B  |  Overall Experience 
Rating:
5.0

Trento did a great job setting us up.

Brian F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rosiia s  |  First Impressions 
Rating:
4.0

There was some gravel and debris in the boat storage. It was hard to get the lights to come on and stay on in the dark.

Douglas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

The V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherika H  |  First Impressions 
Rating:
5.0

Great employees that made it a quick and easy visit!

Gavin W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rene K  |  Overall Experience 
Rating:
5.0

Very easy access and accommodating

DENISE H  |  First Impressions 
Rating:
4.0

There was and still is an issue with our access code stating it is an invalid code.

Sara L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nina H  |  Overall Experience 
Rating:
5.0

Very satisfied overall. In the winter the required disc locks can freeze up inside due to rain getting inside. The desk staff needs to know how to help and have anti freeze/ methods available. I have a remaining unit. I appreciate the loyalty discounts for paying 12 months at a time. Thank you

Joe M  |  Overall Experience 
Rating:
2.0

Picked up U-Haul st.louis on lusher,,there whole2hrs I had to wait,,,they refused to give me my reservation mgr had to come terrible experience I ever had with u haul company..and I use all the time

Versula W  |  First Impressions 
Rating:
5.0

My family lost everything in a house fire in March. One call u-haul and we had a place. I would definitely recommend u-haul as a great place to store anything.

Cindy M  |  Overall Experience 
Rating:
5.0

Great staff and instructions

Marie B  |  First Impressions 
Rating:
3.0

The staff was friendly and somewhat helpful. But they shouldve shown me the storage unit and how to use it in person ... versus trying to explain it to me from the main office. Also, there is garbage laying around and a dead baby frog by the entrance of Building I. Plus the inside (near the door) is messy. Also, the intercom at the storage entrance isnt working. Therefore, I had to return to the main office when I had difficulty entering the storage building. But once again, the staff who helped me were friendly.

Todd S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa W  |  First Impressions 
Rating:
5.0

Na

NIna A  |  Online Move In 
Rating:
5.0

Owen you are awesome and a professional and understanding represent what UHaul is all about. Thanks

Paul C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA L  |  Overall Experience 
Rating:
3.0

Storage security was confusing and I wish the hours were 24 hours.

Kasean C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Whitney T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brie U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill W  |  Overall Experience 
Rating:
5.0

Caleb was very helpful and explained both the move in and move out process really well

JOHN S  |  Overall Experience 
Rating:
4.0

Thank you

JAMES H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill W  |  First Impressions 
Rating:
1.0

Their billing practices are skeptical at best. I feel duped and cheated because the billing isn't readily available for viewing until you return the truck and you're surprised with bill.

NAOMI N  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micky S  |  First Impressions 
Rating:
5.0

We had a fire and lost most everything. Needed a place that day and within10 minutes had the unit secured and ready to put stuff in.

Cindy M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ira E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S  |  First Impressions 
Rating:
3.0

Gave me 3 different storage that had locks on them and the one we have now is a 5x5 and was told that it was a 10x10. Will go and get my contract redone because what we have is not 124 dollars it’s 64 dollars

Recia J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmy C  |  Online Move In 
Rating:
5.0

The guy who helped me was from another store. He was very kind, helpful, sweet and considerate. He made my experience 3 times better.

Tionna J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine C  |  First Impressions 
Rating:
5.0

The guy name Owen who helped me was very nice and helpful

Alisha K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn p  |  Overall Experience 
Rating:
5.0

I am so grateful that I could store my belongings in the very nice U-haul facility.

Elizabeth H  |  Overall Experience 
Rating:
5.0

I appreciate the person who helped me and made me understand what I was getting into

ANTOINETTE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine A  |  Overall Experience 
Rating:
2.0

The three main reasons I chose to store my RV at this facility were the security, having a roof over each space and electricity being available to charge the RV battery. I rented this space for 14 months and for most of that time the electric would not work. The GFCI outlet would trip anytime I tried to plug into it. I complained to the local office staff and corporate, but it was never repaired. My RV was brand new (2021) when I started storing it there and never had any problems with my RV tripping other GFCI outlets, so it wasn't my RV causing the problem. I was actually told by another customer that it had always been that way. It was a nice facility other than I may have to replace my battery now since it's been dead for so long.

Curtis C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

connie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefanie M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Courtney J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leona W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOSHIA B  |  Overall Experience 
Rating:
1.0

I would never recommend anyone use this Uhaul location. I have always promoted uhaul for their professionalism and how well the customer service there is BUT not at this location. The manager was completely rude and was a complete jerk to say the least. If this is how the manager acts, well he’s setting a horrible example for his employees and is making the Uhaul brand look extremely bad. When I asked who his boss was he literally told me that they won’t care and won’t want to speak to me. I am totally appalled by how the manager spoke to me and treated me In front of his employees and other customers. I will tell everyone I know and meet to NEVER use this location and maybe not even recommend uhaul at all anymore.

David B  |  Overall Experience 
Rating:
5.0

The entire experience was great. The staff was friendly, helpful, and very pleasant. Contact information was easily provided for any issues, and access was simple and safe.

August W  |  Overall Experience 
Rating:
5.0

I have used this facility several times and have always experienced short wait times, excellent customer service, and regular follow up. I will be a lifelong customer.

Robin N  |  Overall Experience 
Rating:
4.0

None of the questions were appropriate. I answered no to bring attention to inappropriateness if questions. Please feel free to contact me. Not a move in. Been there 10 years.

GEORGE H  |  First Impressions 
Rating:
2.0

I rented a unit and when I realized it was in the second floor I immediately called to have it switched to ground level. I was put on hold for 30 minuits. At which time I gave up and hung up the phone. I went in to the facility. I asked several. Times if I was going to be charged the first unit and the second unit I wanted to switch to. I was assured I wouldn't be since I had never even gone to that first unit. Today I see I have been charged for both. I need someone to contact me asap to get this resolved!

Brieanna U  |  Online Move In 
Rating:
5.0

We will be back in April, 2022. We only left because we store rv inside a building in winter. Thank you.

Brian C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas D  |  Overall Experience 
Rating:
3.0

The 10X10 unit I had was way too expensive.

TATRA C  |  Overall Experience 
Rating:
3.0

I had one of the inside heated storages. There wasn't any light inside the storage unit. And while moving my stuff out of the storage. We killed 3 roaches in the unit. And had to kill one at my home.

Ronnie w  |  Overall Experience 
Rating:
5.0

All employees were very kind and professional.

Deb B  |  Overall Experience 
Rating:
4.0

One thing, we received letters stating we have not paid after the fact. We called Sunday evening and the person did not put it through. They locked us out. We had to make payment to get unlocked the next day. Yesterday, October 26, 2021 stating we had not paid. We did. We took everything out on October 25. So we get a 14 day credit?

KEITH S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shawn w  |  First Impressions 
Rating:
4.0

They were very helpful

TIMONIUM W  |  Overall Experience 
Rating:
5.0

Easy access 24/7 Outstanding workers at the location.

GISELE M  |  Overall Experience 
Rating:
5.0

Mr.Hamlin was excellent and helping move out😊

CASSANDRA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shiana S  |  First Impressions 
Rating:
2.0

I was placed on the do not rent to list. This happened because an employee rold me and my mover not to leave anything on the teuck as he watxhed us tey to dowpose of our trash in an overflowing dumpster. The employee never said if its full dont use. I go in to pick up the teuxk last saturdayvafter resercingbit and the manager was very rude and brash while talking to me about the truxk. The manager pnly wanting ro hear himaelf talking an n one else.

LAWRENCE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAKOTA H  |  First Impressions 
Rating:
4.0

Only difficulty was when 2 cars were trying to use the same facility at the same time.

alicia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia S  |  Overall Experience 
Rating:
5.0

Love it will rent again

Ray D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marilyn p  |  First Impressions 
Rating:
1.0

There is no way I used as much gas as they claimed they charged my card for over a hundred dollars more than they said they would I will never use this U-Haul again.

HARLEY K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mia C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teretha f  |  Overall Experience 
Rating:
5.0

I’ve continued to be satisfied w the services UHaul extends out to me

TIMONIUM W  |  First Impressions 
Rating:
4.0

Try extending your access and office hours.

andr h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin T  |  First Impressions 
Rating:
5.0

Very nice and informed people there Owen and Chris are great. Thank you for making this experience stress free.

Andrew F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nindy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda K  |  Online Move In 
Rating:
4.0

The email did not tell us the location of the building that we had...the buildings are marked with letters and we did not have a letter in our email nor did the buildings have the locker #s that were available inside of that particular building. We had to go inside and wait to speak to someone..he was very helpful but we would not have been able to figure it out if the facility was not open for business. The gentleman that helped us was spectacular and went above and beyond to help us. The online portion needs updated for more clear information for the renters.

Carrie S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mike g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOVALLE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B  |  First Impressions 
Rating:
5.0

I dealt with Owen, the Manager. He went above and beyond to make sure my husband and I were comfortable with the entire process!

ALYSSA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY G  |  Overall Experience 
Rating:
4.0

Simple, fast and convenient. Staff was super helpful and courteous.

Mia C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrienne B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tamra h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian C  |  First Impressions 
Rating:
4.0

We are very pleased with the facility and working with the staff at Bruns Lane. This was our second year with storing our camper and have reserved our third year.

gary w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela J  |  Overall Experience 
Rating:
5.0

The overall experience was excellent. Facility clean, grounds clean. Very easy 24 hr access. All interactions with personnel were good experiences. Everyone was pleasant, helpful and informed. There was one incident that was out of the control of the local mngmt that took a while to resolve but was eventually settled to our satisfaction and not something that negatively impacted our choice to use or highly recommend this facility. I’m only bringing this up so you know if there would be a problem it will be taken care of. We used this facility for possibly two years or close to it. If the need arises we will definitely use this business again.

Terry L  |  Overall Experience 
Rating:
1.0

Access code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.

James D  |  Online Move In 
Rating:
5.0

When I first started moving-in to the storage unit the gentleman at the counter seemed confused and maybe new to the company. I called to inquire about my unit and was informed I did not have a unit. I called my mother who still lives in Springfield so she could get the situation straightened out. She called and spoke with the manager , Phillip, who was incredibly kind and empathetic to the situation. He fixed the problem immediately without a hitch! Thank you U-Haul on Bruns Lane and Phillip oh, you guys are the best!

Francesca P  |  First Impressions 
Rating:
5.0

We previously rented three different storage units with U-Haul, in the climate controlled part. They were always very clean and well lit, and we did not have one problem with bugs, mice, or anything. We used U-Boxes when we moved, which were a life saver! This is the latest unit we have rented, but we only needed it for a short time. We have been very happy with U-Haul and always recommend it to our friends.

Deborah T  |  Overall Experience 
Rating:
5.0

They were there, ready and easy to deal with st a stressful time in my life!

Janice K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe M  |  First Impressions 
Rating:
5.0

Excellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!

Deborah T  |  First Impressions 
Rating:
3.0

The storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.

Sharon W  |  Overall Experience 
Rating:
5.0

very clean, secure, facility

PHILIP M  |  First Impressions 
Rating:
4.0

Moving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.

Adrianna B  |  Online Move In 
Rating:
5.0

We used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.

Skipton T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlin M  |  First Impressions 
Rating:
2.0

I was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.

Tina B  |  First Impressions 
Rating:
5.0

We will return in Spring!

Brian C  |  Overall Experience 
Rating:
5.0

Appreciate the security of the area and the convenience of the restroom.

Douglas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank s  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JARED R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toynoia B  |  First Impressions 
Rating:
5.0

I really appreciate the staff professional attitude towards customers.

Franklin E  |  Overall Experience 
Rating:
4.0

The 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.

Chad C  |  First Impressions 
Rating:
5.0

Thanks guys

KRYSTAL H  |  First Impressions 
Rating:
4.0

The Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.

gina a  |  Overall Experience 
Rating:
5.0

Very clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.

D W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shawna H  |  Overall Experience 
Rating:
5.0

Had 2 storage units for 1.5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.

linda l  |  Overall Experience 
Rating:
5.0

This U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26’ truck. Felt extremely confident that my left behind vehicle was secur.

Alfred H  |  Overall Experience 
Rating:
2.0

During the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn’t be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn’t have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn’t have been charged for.

ALLENA L  |  Overall Experience 
Rating:
5.0

The staff are amazing!! Very helpful!

Michael O  |  Online Move In 
Rating:
5.0

This is the best location in town, with the most helpful and professional staff in the area

Travis W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tanya b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawna H  |  First Impressions 
Rating:
5.0

The GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.

Suzanne P  |  First Impressions 
Rating:
4.0

My experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiots

keith g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brigitte C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary W  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

kim w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda j  |  Overall Experience 
Rating:
3.0

I received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.

gary C  |  Overall Experience 
Rating:
5.0

I want to make sure Owen (don’t remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and professional and understanding with how he treated me regarding the account.

Hernando A  |  Overall Experience 
Rating:
4.0

rented online, unit was ready to go, turn in was a breeze as well. well run facility

brian f  |  Overall Experience 
Rating:
5.0

Good service!!

kim w  |  First Impressions 
Rating:
4.0

Very convenient.

Heather M  |  Overall Experience 
Rating:
5.0

The facility was great and the people were excellent to work with!

Michael D  |  Overall Experience 
Rating:
4.0

I wish you were open earlier on Sunday.

Debbie Y  |  Overall Experience 
Rating:
5.0

This storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.

Hernando A  |  First Impressions 
Rating:
5.0

Very helpful and courteous.

Michael D  |  First Impressions 
Rating:
4.0

All comments are final and cannot be edited.

ronald d  |  Overall Experience 
Rating:
5.0

/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien

Doris C  |  First Impressions 
Rating:
5.0

Storage Units are new and in great shape.

Eileen M  |  First Impressions 
Rating:
2.0

Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.

Megan B  |  Overall Experience 
Rating:
4.0

The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early

kristine c  |  First Impressions 
Rating:
5.0

Owen and his team are very professional, friendly and knowledgeable. Great team to work with.

JIM B  |  First Impressions 
Rating:
5.0

Associate was very helpful and answered all my questions.

lisa h  |  First Impressions 
Rating:
5.0

Everyone was very kind and helpful. Thank you.

Jeanette U  |  Overall Experience 
Rating:
5.0

Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.

Terry L  |  First Impressions 
Rating:
5.0

Everything is fine

Barbara B  |  First Impressions 
Rating:
5.0

Everyone was friendly,took care of my needs.

david b  |  Overall Experience 
Rating:
5.0

Andrew was very helpful & thorough! Thanks 👍🏼👍🏼

Susan K  |  First Impressions 
Rating:
3.0

Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.

Rod L  |  Overall Experience 
Rating:
5.0

So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.

Novartis P  |  First Impressions 
Rating:
2.0

Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count

DAVID B  |  Overall Experience 
Rating:
4.0

All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!

Harold B  |  Overall Experience 
Rating:
5.0

Everything was fine.

Barbara B  |  Overall Experience 
Rating:
3.0

We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.

Scott C  |  Reservation 
Rating:
4.0

Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....

Donte M  |  Overall Experience 
Rating:
5.0

The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!

terry a  |  Overall Experience 
Rating:
4.0

The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.

Hernando A  |  Overall Experience 
Rating:
4.0

This is our only experience in renting a storage unit so we have nothing to compare it with.

GERALD D  |  Overall Experience 
No reviews have been submitted for this location.
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