Customer Reviews for U-Haul Moving & Storage at Bruns Ln

5,245 reviews

410 Bruns Ln   Springfield, IL 62702
(S Of Jefferson)

(217) 546-2730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(217) 546-2730

410 Bruns Ln
Springfield, IL 62702
(S Of Jefferson)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sterling P. 
Rating:
5.0

Give Trenton a raise! Also, check the hollow spots under the tail lights in your 10ft vans. I found (and sprayed) a wasp nest

Trenton R. 
Rating:
5.0

I rented a unit from here for a bit while my house was being shown. I also picked up my 26-foot truck to move across the country from here. Everything was fine. Employees were all professional.

Marcy N. 
Rating:
5.0

Customer did not leave a comment.

Gunnar A. 
Rating:
5.0

Great service and excellent prices

DEMEION C. 
Rating:
5.0

Check in was super fast and friendly.

Tambra W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
1.0

I want to call from customer service our headlights didn't work the truck was sputtering and had no power we had to ask for more time because we couldn't even use it at night and got pulled over cuz the headlights were flashing and told to park at the rest of the night then Trenton the assistant manager told me you would give me 25% off and only charge me for the mileage which was $139 with the 25% off it would have been about $104 today I was charged $172 after talking to the general manager Owen Hamlin and him telling me that deal is off the table since I wanted to go through customer service to get a full fee waived he also told me he would call me the next day after I drop the truck off in 2 weeks later he just decides to charge me and never gave me a call once and he didn't seem to care after customer service told me they were going to wave all my fees he told me I should have called roadside assistance when Trenton never advised that when I told him I was having lots of problems he told me not to call customer service that they like to try and handle these things inside the office I shouldn't have been charged at all for this experience it was completely terrible and I am expecting a full refund I am not happy at all and I want a call immediately from customer service my number is 2175537503

Dax M. 
Rating:
5.0

Gentlemen that checked me in when I returned the truck had excellent customer service.

Robin J. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
4.0

Customer did not leave a comment.

jeff N. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Hire more people, they were obviously understaffed.

Daniel S. 
Rating:
4.0

Everything went smoothly equipment was great got everything done early and took back the equipment and they estimated everything and told me my total bill thank you for that convenience and help at the time I was moving have a great day

Carol H. 
Rating:
5.0

Love being able to rent these trailers. Wonderful to have available

HELEN D. 
Rating:
5.0

The manager was extremely helpful!

Deno P. 
Rating:
4.0

Guys at the counter were great!

Thomas I. 
Rating:
5.0

People were really friendly and courteous.

THERESA O. 
Rating:
5.0

You have a great customer service team. I have been there a couple of times and they are all great. It was a much better experience than I had at your 6th St location.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
2.0

Vehicle was horrible for MPG. I used over $100 in fuel for about 80 miles. Air conditioning didn't work either. I will NEVER use Uhaul again.

Mark N. 
Rating:
5.0

guys at the location were great. truck reeked of cigarettes though

ANDREW B. 
Rating:
4.0

I didn't use the dolly,, but they said could t get a refund. So if people don't use dolly they should have option to get refund!

ETOYRIA H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Tom I. 
Rating:
4.0

Staff is friendly and personable.

BARBARA Z. 
Rating:
5.0

Customer did not leave a comment.

Moria F. 
Rating:
4.0

When we picked up the truck no one took us out to it to confirm that it had gas, etc. The Equipment Contract did not have the Fuel Tank level highlighted and the indicator was off--it shows 3/8 of a tank and we took a dashboard picture showing that it was actually at a little over a 1/4 tank. I guess the next time we rent a truck we can show your employees how to check a truck out.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Dan C. 
Rating:
4.0

Clean storage facility with helpful tools available to move items to the unit.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Patty B. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

NINO G. 
Rating:
5.0

Everything was great-staff was friendly and helpful

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Kaylee R. 
Rating:
5.0

Customer did not leave a comment.

Candi S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Very friendly staff and it was quick and easy

Joseph D. 
Rating:
5.0

WAS UNABLE TO USE THE APP TO RETURN THE RENTAL. THE APP WOULD "LOCK-UP" AFTER TAKING PICTURES AND WOULD NOT ALLLOW ME TO CONTINUE.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Awesome service

DION C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Matt J. 
Rating:
4.0

free pads and a dolly

Timothy L. 
Rating:
3.0

Some of my furniture was sitting in an oily substance then they brought the furniture inside, not realizing the furniture had oily substance on the legs. All that was transferred to my bedroom carpet.

NANCY H. 
Rating:
4.0

Customer did not leave a comment.

dossie M. 
Rating:
5.0

This particular location was GREAT. However I will not be using Uhaul again. The price I was quoted online was HALF of what I was actually charged. Absolutely shameful.

Chloe M. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
4.0

The truck I got smelled like smoke. The driver's seat was not adjustable so I had to sit up on the seat to reach the pedals. The drivers door was very hard to close. The office guys were nice though. Thank you.

Deborah H. 
Rating:
4.0

Customer did not leave a comment.

Alison C. 
Rating:
5.0

Customer did not leave a comment.

Heather V. 
Rating:
5.0

Customer did not leave a comment.

Reo D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

paid $7 for a hand cart, 4minutes late sunday had to return a day late was charged $54 ( cart was on sale for $49 ) then charged another $7 fix it please

Ed S. 
Rating:
5.0

I wish there were a few chairs.

VICKI B. 
Rating:
4.0

Clean the interior of the truck cab. Clean up the location grounds. North side of building especially dirty on exterior.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Suhaas M. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
5.0

I was treated with respect and helpful employee's.

JEFF D. 
Rating:
1.0

Trailer had lock on it. Poor customer service

SUZANNE M. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
1.0

They gave me a trailer dolly in which the left signal didn't work. The lady who gave me the equipment, said she would give me a discount for it yet when I returned the equipment, 2 guys in the office yelled at me and said to get out the store and told me that I wasn't gonna get a discount because they think it's my vehicle that has the malfunction.. when clearly the First Lady tried it out and it didn't work. Please follow and return a response

Vincent K. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Hernando A. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
5.0

Extremely clean truck! Service was excellent!

William C. 
Rating:
5.0

Return of rental couldn't have been easier.

KEN T. 
Rating:
3.0

After hours.

David S. 
Rating:
5.0

Customer did not leave a comment.

Maling K. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

The guys were nice, quick with the paperwork and had the trailer hooked up to my truck before i was done checking out. Great service

Rylan K. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

WAY EASIER than I thought, perfect start to finish...thank you

Adam D. 
Rating:
3.0

Customer did not leave a comment.

YVETTE K. 
Rating:
5.0

Customer did not leave a comment.

PamelaM L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

N/A

Rusty O. 
Rating:
1.0

The pricing structure is terrible. Charging per mile without the customer having some gauge to determine final costs is deceptive at best. I feel like I sucker punched

NAOMI N. 
Rating:
5.0

Come on guys If your goin g to have A drop off in Petersburg, Illinois, find some group that can handle the rocket science of rental.

Ernest S. 
Rating:
4.0

Customer did not leave a comment.

abbigale A. 
Rating:
3.0

The fact that the lights didn't function properly was extremely unsafe.

Jay M. 
Rating:
4.0

This location is typically top shelf. This particular time I dropped off the equipment after hours.

Max B. 
Rating:
5.0

The female driver who delivered the Uboxes were fabulous. Other than that the national U-Haul corporate need better service, update and financial charges with local U-Haul and with customers.

Brad N. 
Rating:
5.0

Customer did not leave a comment.

KEYLEE S. 
Rating:
5.0

The check out and check in process was easy and the price was great. The gentleman who helped me was friendly and helpful.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

The ramp was covered in ice. Every thing else was good.

DENISE M. 
Rating:
5.0

Everyone was very nice and helpful!

ANDREA M. 
Rating:
4.0

Customer did not leave a comment.

SHARON G. 
Rating:
4.0

Had to purchase cables for a jump due to the negative battery connection being loose

MARK J. 
Rating:
5.0

I can't think of anything. The workers were courteous and helpful and the information they gave was accurate and useful.

VICKI B. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN L. 
Rating:
5.0

It was easy to pick up and drop off the truck. Friendly and courteous staff.

HERNANDO A. 
No reviews have been submitted for this location.

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