Customer Reviews for U-Haul Moving & Storage at Bruns Ln

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Bruns Ln

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Richard R. on

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Justice W. on

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I got charged a extra 35 dollars and i dont kno why

Pamela W. on

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The truck could have enough gas to get to where you are moving to. The truck we picked up to move only had a quarter tank of gas in it so we had to put gas in it before we could even start loading because we were moving 65 miles away. I think U-Haul should have gas in the trucks on the full side rather than the empty side when you pick them up.

tony s. on

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Location seemed clean and staff was helpful

Michael H. on

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Stephen M. on

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Great experience... The trailer worked very well for my load. Very efficient process and helpful staff on both the pickup and return. After using a competing rental company for years, I plan to use U-Haul for my next rental, and recommend others do the same. Keep providing great experiences, and you will continue to get my repeat business! Thanks!

James W. on

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Brent B. on

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David D. on

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The employee that helped me was very professional and friendly.

robert s. on

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Jake (I think that’s his name) was great. He’s assisted me before on other rentals and is always helpful and professional. He was very informative on the other services U-Haul offers.

Sandra B. on

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Aaron B. on

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Give the right information when renting equipment I paid for uses I couldn't even use and didnt get reimbursed ..

Carolyn H. on

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Penny C. on

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Thomas R. on

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James S. on

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Laura C. on

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very nice, quick and helpful staff!!

Christopher B. on

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The truck was banged up all over. The employee tried to text me photos and a form to fill out but my phone on file is my desk phone and I do not give out my cell number freely. I asked her to email it to me and she failed to do so. Also the truck had the 'low tire pressure' message lit up when we got it and itf the tire wasn't low then service should have been called to fix the faulty sensor.

Doris C. on

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/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien

Kelvin C. on

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Preventive maintenance on vehicles the first vehicle did not start which delayed my departure. I got a vehicle that did work and was charged an extra day.

Daniel R. on

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Darlene S. on

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Everything was great! Thank you!

Kenneth S. on

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Check-out was fine but we didn’t do it “on-line” Overall everything was great and we got the job done so I have no complaints.

Jacob G. on

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Mark B. on

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The only thing that might have been done to improve the experience at this location was to have more personnel working on this particular end of the month high usage weekend ( last weekend in June 2019).

William M. on

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CARL W. on

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Jackie W. on

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Mark N. on

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Jeremy S. on

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Eileen M. on

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Storage Units are new and in great shape.

Timothy L. on

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Victoria M. on

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Customer service was great!

Ruben P. on

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GISELE M. on

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Very prompt and welcoming employees.

Don W. on

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Pick up went smoothly (10:AM) but noticed two employees standing around talking about weekend adventure. Have no problem with that but when returning (3:00PM) only one employee was present despite three parties in line waiting for service. The guy was working hard but obviously unable to do everything by himself. The customer behind me in line said he hadn't been to the store for years but it was no different than the last time. I told him at least it hadn't gotten worse. That said rental was inexpensive, help choosing proper size truck for job good and reservation easily made. So would recommend but improvement possible.

Garrett B. on

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Robert J. on

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Robert J. on

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William C. on

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More front desk help. Only had 2 up front and 4 people waiting and each person took 10-15 min to process. Then agent couldnt find trailer and I found it myself and showed them where it was.

Debbie B. on

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I ordered online a 15 foot van and they couldn't find the keys. After 1 hour and a half, they found the keys after they were able to find a larger van 20 foot. The clerk was very friendly and I could tell he was trying his best to get things resolved for me.

doug s. on

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A great brand new truck. First time I rented a pickup.

Furqan A. on

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Keivan S. on

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Lewis W. on

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I reserved my trailer online for a pickup at 9:00am. I got there at 8:45am. There were 3 people in line in front of me and I did not walk out to get the trailer hooked up until about 9:40am.

Randolph L. on

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Matthew B. on

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Ann L. on

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The manager was very helpful and professional. Great experience.

Gavin B. on

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Zak was wonderful to deal with, Don on the other hand could use an extreme amount of retraining and a class on listening as well as a anger managemet class or three! Deeply unsatisfying and would never recommend this location or business, fact is i will by word of mouth tell all far and wide how they treat handicapped individuals!

Andrea E. on

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Miles R. on

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Staff was great

Karen S. on

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kelly m. on

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Great service.

joy f. on

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The Springfield staff were great. Even though they knew I would deliver the UHaul truck at the Chillicothe location they forgot, or did not realize, that the Chillicothe location was a parking lot with the small UHaul sign on a poll. The lock/key return box was on an unidentifiable building.

Brenda V. on

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Daniel D. on

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Passenger side mirror was loose and wobbled on the highway.

Roger P. on

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Excellent help and answered all my questions

Victor B. on

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Nothing to improve!! They were great! Got me in and out quickly! Very friendly and helpful in getting me on the road!

Kenneth S. on

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Yvonne G. on

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Didn't receive receipt attached

Bradley W. on

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Good experience with this location!

karen o. on

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Grace B. on

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Daham S. on

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stephan r. on

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Jonathan D. on

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No problems whatsoever in getting the uhaul rental. Smooth and seemless.

James L. on

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The trailer had branches in it I had to sweep out onto my driveway, but the person that checked us back in took care of it satisfactorily.

Bill M. on

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Amanda M. on

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Sean G. on

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martin h. on

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RICK K. on

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Michael T. on

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Bruce R. on

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devin m. on

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Don Jones was very friendly and professional. He made my experience very easy and smooth.

rob l. on

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Norm H. on

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Have had good experiences in the past with this location. Pick up was easy, equipment fine. When returning the trailer, the attendant said a damage report had been filed but when questioned didn’t know what the “damage” was and saw no damage. We had the trailer one day and were returning it in cleaner condition than we received it with no damage. Got supervisor who was also “confused”. They both said they were having computer issues but neither actually checked the equipment to resolve issue. Finally they said it would be ok, don’t worry. Wondering if that is truly going to be the case.

Nicole D. on

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Apparently, the truck I was supposed to rent suffered some mechanical issues, and U-Haul scrambled to provide another vehicle for me so I could complete my move the day I had scheduled. Thank you!

william b. on

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More staffing. Especially on busy says like the 31st and the 1st.

Candace C. on

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DARRYL R. on

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Safety belt lights and alarm wouldn't shut off.

John M. on

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Wonderful experience with the Springfield Bruns lane location. The 15 ft box truck ran well and even was fuel efficient. I would not hesitate in utilizing their services again.

Tae K. on

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Rebecca L. on

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cassey s. on

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The guy who helped me was very helpful and personable. Even though I think $.89/mile is outrageous, I will consider U-haul when renting a truck/vehicle in the future.

MARCIA Q. on

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Amy M. on

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Thomas D. on

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ANDREW C. on

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Megan B. on

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Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.

George O. on

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Lisa R. on

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Dave C. on

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The friendly service received checking in and returning was a pleasant surprise. I rented a cargo van on line — and when I picked it up everything was organized and ready to go. I was in and out in less than 15 minutes. I certainly recommend this location.

Winfield C. on

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Rex M. on

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Nothing , customer service was great ! Owen showed excellence in taking care of our rental process .

Richard P. on

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kristine c. on

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The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early

James S. on

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Rodney Y. on

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Tell the truth upfront and be honest about the charges. I was told three different pricing amounts for a cargo van over this rental experience.

douglas p. on

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Lorie B. on

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M. DAVID B. on

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Quinn M. on

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Had some confusion. When I came to get the Uhaul the guy working th desk asked if I wouldn't mind dropping off my Uhaul at another location in town. I told him it wouldn't be a problem. I get sent a text later telling me I'll have to drop it off at a completely different location. Called for help, was put on hold 15 minutes. It was like pulling teeth to get the customer service rep to change the location. Just a lot of extra run-around for no reason.

Cheryl M. on

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BRAD D. on

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gary r. on

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The drop off was very smooth and pain free.

Donna M. on

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On busy days of rentals, there should be two employees present at each location to expedite each customer's experience. The day that I came in (Made reservation online)5/18/2019 it was very busy, however there were customers (4) ,myself included standing in the store waiting for service It was deplorable and unprofessional. I hate that I spent time to preregister and reserve and it didn't expedite my getting the cargo van, in which I had a appointment to pick up a dryer in Taylorville and was very late, and I had got there before 10am got out at 10: 30am to be in the above mentioned town by 11:00am.

JIM B. on

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Owen and his team are very professional, friendly and knowledgeable. Great team to work with.

Heather P. on

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Phylis D. on

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A smaller cargo van , maybe maybe 6-7 foot. Unlimited miles is a nice feature like some of you comatitors. A cab that is closer to the ground would help in stabilizing because of wind or draft- just makes it easier to handle. You have drop off of equipment at alternate locations on some but would be better for customer on all equipment. Thank you.

john t. on

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Forest T. on

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Robert L. on

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Wilson W. on

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larry d. on

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Very helpful staff and prompt

Jane H. on

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Need more workers to help. The 2 people that were there we’ Excellent!!!!!!!

Deb B. on

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Great experience! Definitely would recommend to anyone. Service in store was great and very friendly. My son did have some problems with the return process before you opened, but did get it to orocess. Thank you very much!! Look forward to another great experience this weekend!

TERRY C. on

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You need more employees!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

fred k. on

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Aaron C. on

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garret d. on

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Excellent experience. Great quote. Fantastic service. Ready when said it would be.

Paul C. on

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Scott R. on

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Mike D. on

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Stephen H. on

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Could use a few more service people,Stood in line for almost 20 minutes.

Elle D. on

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Johnson K. on

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Lance S. on

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Renny B. on

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Quick and professional service

Sharyn H. on

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Benjamin F. on

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Thanks! Keep up the great work.

TERRY C. on

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The person on the phone was JUST STUPID no other word for it ....

Tim Y. on

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The mgr is a great guy.......works hard, seemed to do alot by himself....return was a breeze, and I appreciate that. AAA++ recommend

MICHAEL W. on

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Mitchell J. on

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lisa h. on

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Associate was very helpful and answered all my questions.

BERNIE R. on

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The location could be different. When I brought the van back I was just able to get into the drive way for returns and not block the road. The service and people were excellent.

Taylor P. on

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Steven P. on

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Jaime s. on

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Mindy H. on

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We did not have a hand cart in the truck we rented. It would have been helpful for us to be able to rent the hand cart as well. Overall we were very pleased. The employees were helpful, courteous, and knowledgeable. The price was reasonable.

david y. on

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Find a better way to sign people in and sign people out.

Nancy R. on

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Jonathan P. on

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Friendly and helpful staff. I always use this UHaul center.

Anthony S. on

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Very knowledgeable and had everything we needed to make are move go smoothly

John B. on

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Roanna V. on

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serena t. on

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Dwight H. on

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Consistently great service at this location! Solid professionals.

sue w. on

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I rented a van and a storage unit at the Bruns Lane location in Springfield, Illinois. Owen and Michelle provided top notch service. I managed to do everything backwards during my move, but they were both incredibly understanding and helped provide humor to lighten my "train wreck" mentality. Thank you!

Wesley S. on

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leo w M. on

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Megan P. on

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It was such a breeze! I will definitely use this location always, no matter where I live in Springfield! Thank you so much for a great experience in this stressful time. Greatly appreciated.

HEATHER M. on

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I specifically asked if I had to have insurance. "Yes" was my answer so I got the cheapest of 14.99. I was nit told I would have to pay for gas by them me otherwise I wouldn't have out gas back in it. I called customer service who told me they always charge fir the miles and that I did nit have to purchase insurance. I was placed on hold several different times. When I finally did get someone the call dropped. I paid almost 69 dollars fir a 29.95 truck that went 16 miless plus I added gas. If I am going to be charged per mile then you can fill the truck. Over charged and incorrect information otherwise fine. Used for moving 8 miles away for 60 bucks. I should have only been charged for the use of the truck. Rip off. People were nice. Will be going back with questions.

Antwanette T. on

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Angela D. on

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Inform customer that they trucks are first come first serve, after they have already reserved a specific truck. Multiple trips due to getting a small truck than was reserved AND confirmed.

David O. on

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Due to non familiarity for users with the trucks, they should be parked such that during pickup the driver starts on "first move foward" basis. Spotter assistance should be provided when backing out is required during pickup.

Amber B. on

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Patrick D. on

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Jeanette U. on

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Everyone was very kind and helpful. Thank you.

mark m. on

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Yewande M. on

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Michael T. on

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Service was friendly and professional.

Jack G. on

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Paid extra $20 for him to secure my car to car trailer. He wrapped chains around plastic parts that busted off my car during the 1520 mile drive. Not happy

latasha h. on

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I'm very disappointed

devonta a. on

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Terry L. on

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Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.

Barbara B. on

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Everything is fine

david b. on

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Everyone was friendly,took care of my needs.

Susan K. on

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Andrew was very helpful & thorough! Thanks 👍🏼👍🏼

Rod L. on

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Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.

Novartis Pharmacuticals Corp./ K. on

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So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.

DAVID B. on

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Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count

Harold B. on

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All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!

Barbara B. on

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Everything was fine.

Scott C. on

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We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.

Donte M. on

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Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....

terry a. on

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The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!

Hernando A. on

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The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.

GERALD D. on

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This is our only experience in renting a storage unit so we have nothing to compare it with.