Customer did not leave a comment.CHRISTINA S.
Customer Reviews for U-Haul Moving & Storage at Bruns Ln
Springfield, IL 62702
(S Of Jefferson)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Schalk C.
Customer did not leave a comment.Rosetta H.
Personal vehicle safety seems to be an issue at this location. I rented a vehicle and left my personal vehicle in the parking lot. As i dropped off the equipment after hours i witnessed couple occupied vehicles in the parking lot and one guy trying to break into my car. Called the store next morning told them about the situation and all i get is an " ohh we'll check the cameras" nothing more nothing less. Haven't heard anything since.JOSHUA B.
Customer did not leave a comment.GARY H.
Great customer service at this location. top notchDEMEION C.
Customer did not leave a comment.Barbara B.
Customer did not leave a comment.Tammy E.
Customer did not leave a comment.Colten B.
Customer did not leave a comment.PAMELA K.
Customer did not leave a comment.John C S.
The truck was kind of messy when we got in. There was junk in the bed and a lot of sand everywhere. Outside wasn't the cleanest but it was doable. I'm not one to get upset so it didn't bother me. The staff was friendly and fixed the issues we had.Travis R.
Went to put gas in, put $35 in and waited to see if gauge would go up and drove around the gas station and gage didn't move. So went and put more in to make sure we had filled where we are suppose to and put $20 more in and it filled it completely up. I said something to the lady that I returned key into and she was said well there's nothing I can do about that. I told her then you need to fix your gas gauge. We went 72 miles total and it shouldn't have cost $55 for gas. Very upset about that. And she wasn't very friendly.LAURA C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Tim R.
Nothing. This is the local location that I use most often. Return couldn't have been easier. I pulled up, they came out and disconnected the trailer and said I was good to go. I was done in less than 5 minutes.KENTON B.
Customer did not leave a comment.MARK K.
When I got the truck the gas tank was half full. When I returned the truck I made sure the gas tank was half full. After I left the location, my credit card was charged $12 and change for 3 gallons of gas. Really not too happy. If you want to improve for the next customer, then make sure every vehicle is sent out with a full tank of gas. Or at least verify with the customer before they leave the store how much gas is in the tank of the truck they just returned.JOHN W.
Customer did not leave a comment.TESHOME T.
All the people you work are liarsGUY N.
Customer did not leave a comment.Philip M.
Everything went well. Reservation, pickup, and status of rental was easy and efficient.JOEL H.
Customer did not leave a comment.DENNIS C.
Mobile rental pick-up, keys should be available from the outside lockbox, its a bit akward to head inside and try to cut ahead of the line just to get the key. Makes customers hostile and doesn't always work if inside worker is engaged with someone else.MATTHEW B.
I paid for moving pads but there were none made available to me. However, I was charged for them.COURTNEY S.
Customer did not leave a comment.WALTER R.
Customer did not leave a comment.RILEY F.
Customer did not leave a comment.ERICK L.
The overall experience was excellent. Facility clean, grounds clean. Very easy 24 hr access. All interactions with personnel were good experiences. Everyone was pleasant, helpful and informed. There was one incident that was out of the control of the local mngmt that took a while to resolve but was eventually settled to our satisfaction and not something that negatively impacted our choice to use or highly recommend this facility. I’m only bringing this up so you know if there would be a problem it will be taken care of. We used this facility for possibly two years or close to it. If the need arises we will definitely use this business again.Terry L. | Overall Experience
Customer did not leave a comment.Yosef G.
I was told a Price to rent with the mileage I expected to use. I went less miles then expected and I added fuel to the vehicle and brought it back with more gas in the vehicle then I reserved it. I don't know why I got charged for gas?DEAN C.
Access code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.James D. | Online Move In
Customer did not leave a comment.JASON M.
When I first started moving-in to the storage unit the gentleman at the counter seemed confused and maybe new to the company. I called to inquire about my unit and was informed I did not have a unit. I called my mother who still lives in Springfield so she could get the situation straightened out. She called and spoke with the manager , Phillip, who was incredibly kind and empathetic to the situation. He fixed the problem immediately without a hitch! Thank you U-Haul on Bruns Lane and Phillip oh, you guys are the best!Francesca P. | First Impressions
Cargo bay floor had dirt/ oil on it that ended up on my white carpet. Did not use furniture pads nor did I open the bag and was still charged for them. Very poor attention.WILLIAM R.
Great customer service at that locationPatrick M.
Customer did not leave a comment.Robert G.
I don't usually make time for this kinda stuff, but when I left there the other day, I was really delighted. Honestly there was â€œnothing specialâ€ about any of it. I rented a truck and returned it. The person that checked me back in had a tone that put me in a great mood, he was quick, wanted to know how I was doing, he checked over the truck, and said he would email the receipt. He was in a medium to good mood, but I felt like he was happy to see me like an old friend. The whole way home I reflected on how easy the whole thing was and how the guy who rented me the truck was also very sharp and polite and pretty quick to get me through. It's tough to find good help; you got a great team, I hope you take good care of them. Thanks for reading this far;).KURT W.
Customer did not leave a comment.Steven L.
Vehicle not parked so close to other vehicles when you try to back it outFAYE P.
Quick, professional and staff ready to assist with trailer pickup and returnPETER M.
We previously rented three different storage units with U-Haul, in the climate controlled part. They were always very clean and well lit, and we did not have one problem with bugs, mice, or anything. We used U-Boxes when we moved, which were a life saver! This is the latest unit we have rented, but we only needed it for a short time. We have been very happy with U-Haul and always recommend it to our friends.Deborah T. | Overall Experience
The online virtual service was not the greatest but luckily the team at the store was very helpful.TATE C.
Very good customer service, attentive staff.Robin J.
Customer did not leave a comment.CAMERON O.
Customer did not leave a comment.MICHELLE W.
They were there, ready and easy to deal with st a stressful time in my life!Janice K. | Overall Experience
Customer did not leave a comment.Brian M.
The heat wasn't working that well it had to be put on 3 or it'll not work at allDANIELLE C.
Customer did not leave a comment.PATRICK H.
Another dumpster would help. Keep up the gr8 customer service.VERNADAWN T.
Everything went very well! Thank you!!RANDY H.
Customer did not leave a comment.Alyson G.
Customer did not leave a comment.Joe M. | First Impressions
They very thoughtfully warmed up vehicle before my pickup. Excellent service.Matthew B.
Customer did not leave a comment.STEPHEN E.
Excellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!Deborah T. | First Impressions
The storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.Sharon W. | Overall Experience
Customer did not leave a comment.REBECCA S.
Customer did not leave a comment.CAROL F.
I asked for a dolly and pads. They were not in the truck. I forgot to look, but we did ok. I dont think i was charged for them. But ordering online... this should not have happened.CATHY S.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.PHILLIP D.
very clean, secure, facilityPHILIP M. | First Impressions
The gentleman that assisted me was super helpful.SUZANNE EILEEN S.
Staff at Bruns Lane U-Haul in Springfield were exceptionally friendly and provided all the information necessary. [When we were ready to depart on a long trip with the truck, we felt the back driver side tires were slightly low. We stopped at the Clear Lake U-Haul on the way out of town and staff there checked and filled all the tires. Our U-Haul experience was great from start to finish!MICHAEL M.
Customer did not leave a comment.MICHELLE B.
Customer did not leave a comment.TESHOME T.
Customer did not leave a comment.Melissa A.
Impress upon employees honesty in returning lost items to customers. Your employee confirmed to me my car chargers (2) were left behind. When I came to pick them up only was was returned to me even though in phone conversation both were found together.Ann K.
Customer did not leave a comment.RICHARD R.
Moving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.Adrianna B. | Online Move In
Customer did not leave a comment.RICHARD J.
Customer did not leave a comment.CONNOR L.
Truck was dirty. I also was charged a clean up fee and was promised a discount if I brought it back with a quarter tank of gas which I did and was still charged an extra fee. Horrible experience and needs to be more transparency with pricing.KHALED B.
Customer did not leave a comment.TERRANCE N.
2 employees were working. The one I assumed to be in charge was a pain in the ass. Seemed he struggled to not rent to me. Trailer was dirty inside, trailer tail lights stopped working, was pulled over with no ticket. Had to stop for the night and it put me a day behind. I have rented and purchased from this location. This was the worst experience I have had at this store. I also wanted to note that employee #2 was helpful when employee #1 was not around, he seemed relieved not to be around employee #1. Not sure if I will continue to use unaltered with other options available and where I and my party are treated like crap.SUSAN B.
Customer did not leave a comment.mike D.
We used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.Skipton T. | Overall Experience
Customer did not leave a comment.Adam D.
Customer did not leave a comment.Kaitlin M. | First Impressions
I was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.Tina B. | First Impressions
Customer did not leave a comment.Robert H.
We will return in Spring!Brian C. | Overall Experience
Customer did not leave a comment.JONI S.
The online check in was a waste of time. I still had to do everything over whrn I hot to the store.Jerry O.
Poor customer serviceDavid F.
Customer did not leave a comment.KIRK L.
Customer did not leave a comment.Lucas L.
The person working was very rude.NICOLE W.
The people did a great job from start to finish!!PERRY G.
The address for the drop off provided initially was a shopping with no signage for U-Haul. This was confusing and led me to go to the acrtual location used.Ernesto V.
Customer did not leave a comment.Todd K.
Appreciate the security of the area and the convenience of the restroom.Douglas D. | Overall Experience
Perhaps train employees not to be cocky or arrogant to your customers, both interactions with the same employee were terrible, and in the case of a pandemic, correct adherence to safety guidelines should be followed and absolutely was not. Over two visits, on different days, not one employee was wearing a mask when in doors and assisting customers, all of whom were wearing proper PPE. I have worked in retail management and leadership for 20 years, from what I witnessed, clearly taking care of your business (customers) is not a priority for the supervisors of the Bruns Lane location. Overall, a VERY poor customer experience.Zachary G.
Customer did not leave a comment.PERRY G.
Customer did not leave a comment.Diana D.
Customer did not leave a comment.BRENTON H.
Customer did not leave a comment.JESSICA P.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Ryan J.
Customer did not leave a comment.Julie E.
Although I had made a reservation and checked in online there was still a 30 minute wait before getting the truck. There were only two staff members working, I think they need additional support. One of the customers in front of me had reserved a 26ft truck but the staff member had put them down for 20ft so getting that person set with a truck and trailer to accommodate their needs took longer.Mackenzie A.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Carrie P. | First Impressions
Owen is great!James S.
Customer did not leave a comment.David K.
My refund I want it all back! Roadside assistance never showed up to help me!!!! I will NEVER EVER RENT FROM U HAUL AGAIN! AND I WILL DISCOURAGED ALL MY FAMILY AND FRIENDS NOT TO RENT FROM U HAUL AGAIN!!!! UNSATIFIED CUSTOMERNICHOLE O.
Customer did not leave a comment.Donald C.
The check in and check out process were both very easy and quick.AMANDA H.
Customer did not leave a comment.Kim K.
Customer did not leave a comment.JAMES L.
With a word of gratitude, I'd say, "know how much gas is actually in the vehicle." Thank you for the no-hassel experience and the courtesy of the employees. I've used you all a few times over the years, and the service and prices are great.DANIEL B.
Perfectly fast service, nicest guys you could ask for. Very helpfulGUY J.
Sales agents are friendly, helpful, my experience is excellent.TESHOME T.
Customer did not leave a comment.Lynn M.
Customer did not leave a comment.Eric P. | First Impressions
Customer did not leave a comment.frank s. | First Impressions
Customer did not leave a comment.JARED R. | First Impressions
Customer did not leave a comment.Toynoia B. | First Impressions
I really appreciate the staff professional attitude towards customers.Franklin E. | Overall Experience
The 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.Chad C. | First Impressions
Thanks guysKRYSTAL H. | First Impressions
The Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.gina a. | Overall Experience
Very clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.D W. | Online Move In
Customer did not leave a comment.Shawna H. | Overall Experience
Had 2 storage units for 1.5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.linda l. | Overall Experience
This U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26’ truck. Felt extremely confident that my left behind vehicle was secur.Alfred H. | Overall Experience
During the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn’t be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn’t have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn’t have been charged for.ALLENA L. | Overall Experience
The staff are amazing!! Very helpful!Michael O. | Online Move In
This is the best location in town, with the most helpful and professional staff in the areaTravis W. | First Impressions
Customer did not leave a comment.tanya b. | First Impressions
Customer did not leave a comment.Shawna H. | First Impressions
The GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.Suzanne P. | First Impressions
My experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiotskeith g. | Overall Experience
Customer did not leave a comment.Brigitte C. | First Impressions
Customer did not leave a comment.JUSTIN S. | Overall Experience
Customer did not leave a comment.Mary W. | First Impressions
Customer did not leave a comment.kim w. | Overall Experience
Customer did not leave a comment.linda j. | Overall Experience
I received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.gary C. | Overall Experience
I want to make sure Owen (don’t remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and professional and understanding with how he treated me regarding the account.Hernando A. | Overall Experience
rented online, unit was ready to go, turn in was a breeze as well. well run facilitybrian f. | Overall Experience
Good service!!kim w. | First Impressions
Very convenient.Heather M. | Overall Experience
The facility was great and the people were excellent to work with!Michael D. | Overall Experience
I wish you were open earlier on Sunday.Debbie Y. | Overall Experience
This storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.Hernando A. | First Impressions
Very helpful and courteous.Michael D. | First Impressions
All comments are final and cannot be edited.ronald d. | Overall Experience
/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frienDoris C. | First Impressions
Storage Units are new and in great shape.Eileen M. | First Impressions
Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.Megan B. | Overall Experience
The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min earlykristine c. | First Impressions
Owen and his team are very professional, friendly and knowledgeable. Great team to work with.JIM B. | First Impressions
Associate was very helpful and answered all my questions.lisa h. | First Impressions
Everyone was very kind and helpful. Thank you.Jeanette U. | Overall Experience
Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.Terry L. | First Impressions
Everything is fineBarbara B. | First Impressions
Everyone was friendly,took care of my needs.david b. | Overall Experience
Andrew was very helpful & thorough! Thanks 👍🏼👍🏼Susan K. | First Impressions
Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.Rod L. | Overall Experience
So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.Novartis Pharmacuticals Corp./ K. | First Impressions
Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the countDAVID B. | Overall Experience
All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!Harold B. | Overall Experience
Everything was fine.Barbara B. | Overall Experience
We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.Scott C. | Reservation
Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....Donte M. | Overall Experience
The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!terry a. | Overall Experience
The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.Hernando A. | Overall Experience
This is our only experience in renting a storage unit so we have nothing to compare it with.GERALD D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!