Customer Reviews for U-Haul Moving & Storage at Bruns Ln

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Bruns Ln

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James D. | Online Move In |
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Access code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.

JASON M.
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Customer did not leave a comment.

Francesca P. | First Impressions |
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When I first started moving-in to the storage unit the gentleman at the counter seemed confused and maybe new to the company. I called to inquire about my unit and was informed I did not have a unit. I called my mother who still lives in Springfield so she could get the situation straightened out. She called and spoke with the manager , Phillip, who was incredibly kind and empathetic to the situation. He fixed the problem immediately without a hitch! Thank you U-Haul on Bruns Lane and Phillip oh, you guys are the best!

WILLIAM R.
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Cargo bay floor had dirt/ oil on it that ended up on my white carpet. Did not use furniture pads nor did I open the bag and was still charged for them. Very poor attention.

Patrick M.
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Great customer service at that location

Robert G.
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Customer did not leave a comment.

KURT W.
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I don't usually make time for this kinda stuff, but when I left there the other day, I was really delighted. Honestly there was “nothing special” about any of it. I rented a truck and returned it. The person that checked me back in had a tone that put me in a great mood, he was quick, wanted to know how I was doing, he checked over the truck, and said he would email the receipt. He was in a medium to good mood, but I felt like he was happy to see me like an old friend. The whole way home I reflected on how easy the whole thing was and how the guy who rented me the truck was also very sharp and polite and pretty quick to get me through. It's tough to find good help; you got a great team, I hope you take good care of them. Thanks for reading this far;).

Steven L.
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Customer did not leave a comment.

FAYE P.
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Vehicle not parked so close to other vehicles when you try to back it out

PETER M.
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Quick, professional and staff ready to assist with trailer pickup and return

Deborah T. | Overall Experience |
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We previously rented three different storage units with U-Haul, in the climate controlled part. They were always very clean and well lit, and we did not have one problem with bugs, mice, or anything. We used U-Boxes when we moved, which were a life saver! This is the latest unit we have rented, but we only needed it for a short time. We have been very happy with U-Haul and always recommend it to our friends.

TATE C.
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The online virtual service was not the greatest but luckily the team at the store was very helpful.

Robin J.
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Very good customer service, attentive staff.

CAMERON O.
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Customer did not leave a comment.

MICHELLE W.
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Customer did not leave a comment.

Janice K. | Overall Experience |
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They were there, ready and easy to deal with st a stressful time in my life!

Brian M.
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Customer did not leave a comment.

DANIELLE C.
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The heat wasn't working that well it had to be put on 3 or it'll not work at all

PATRICK H.
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Customer did not leave a comment.

VERNADAWN T.
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Another dumpster would help. Keep up the gr8 customer service.

RANDY H.
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Everything went very well! Thank you!!

Alyson G.
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Customer did not leave a comment.

Joe M. | First Impressions |
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Customer did not leave a comment.

Matthew B.
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They very thoughtfully warmed up vehicle before my pickup. Excellent service.

STEPHEN E.
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Customer did not leave a comment.

Deborah T. | First Impressions |
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Excellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!

Sharon W. | Overall Experience |
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The storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.

REBECCA S.
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Customer did not leave a comment.

CAROL F.
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Customer did not leave a comment.

CATHY S.
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I asked for a dolly and pads. They were not in the truck. I forgot to look, but we did ok. I dont think i was charged for them. But ordering online... this should not have happened.

RICHARD P.
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Customer did not leave a comment.

PHILLIP D.
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Customer did not leave a comment.

PHILIP M. | First Impressions |
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very clean, secure, facility

SUZANNE EILEEN S.
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The gentleman that assisted me was super helpful.

MICHAEL M.
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Staff at Bruns Lane U-Haul in Springfield were exceptionally friendly and provided all the information necessary. [When we were ready to depart on a long trip with the truck, we felt the back driver side tires were slightly low. We stopped at the Clear Lake U-Haul on the way out of town and staff there checked and filled all the tires. Our U-Haul experience was great from start to finish!

MICHELLE B.
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Customer did not leave a comment.

TESHOME T.
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Customer did not leave a comment.

Melissa A.
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Customer did not leave a comment.

Ann K.
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Impress upon employees honesty in returning lost items to customers. Your employee confirmed to me my car chargers (2) were left behind. When I came to pick them up only was was returned to me even though in phone conversation both were found together.

RICHARD R.
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Customer did not leave a comment.

Adrianna B. | Online Move In |
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Moving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.

RICHARD J.
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Customer did not leave a comment.

CONNOR L.
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Customer did not leave a comment.

KHALED B.
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Truck was dirty. I also was charged a clean up fee and was promised a discount if I brought it back with a quarter tank of gas which I did and was still charged an extra fee. Horrible experience and needs to be more transparency with pricing.

TERRANCE N.
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Customer did not leave a comment.

SUSAN B.
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2 employees were working. The one I assumed to be in charge was a pain in the ass. Seemed he struggled to not rent to me. Trailer was dirty inside, trailer tail lights stopped working, was pulled over with no ticket. Had to stop for the night and it put me a day behind. I have rented and purchased from this location. This was the worst experience I have had at this store. I also wanted to note that employee #2 was helpful when employee #1 was not around, he seemed relieved not to be around employee #1. Not sure if I will continue to use unaltered with other options available and where I and my party are treated like crap.

mike D.
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Customer did not leave a comment.

Skipton T. | Overall Experience |
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We used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.

Adam D.
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Customer did not leave a comment.

Kaitlin M. | First Impressions |
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Customer did not leave a comment.

Tina B. | First Impressions |
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I was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.

Robert H.
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Customer did not leave a comment.

Brian C. | Overall Experience |
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We will return in Spring!

JONI S.
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Customer did not leave a comment.

Jerry O.
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The online check in was a waste of time. I still had to do everything over whrn I hot to the store.

David F.
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Poor customer service

KIRK L.
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Customer did not leave a comment.

Lucas L.
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Customer did not leave a comment.

NICOLE W.
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The person working was very rude.

PERRY G.
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The people did a great job from start to finish!!

Ernesto V.
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The address for the drop off provided initially was a shopping with no signage for U-Haul. This was confusing and led me to go to the acrtual location used.

Todd K.
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Customer did not leave a comment.

Douglas D. | Overall Experience |
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Appreciate the security of the area and the convenience of the restroom.

Zachary G.
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Perhaps train employees not to be cocky or arrogant to your customers, both interactions with the same employee were terrible, and in the case of a pandemic, correct adherence to safety guidelines should be followed and absolutely was not. Over two visits, on different days, not one employee was wearing a mask when in doors and assisting customers, all of whom were wearing proper PPE. I have worked in retail management and leadership for 20 years, from what I witnessed, clearly taking care of your business (customers) is not a priority for the supervisors of the Bruns Lane location. Overall, a VERY poor customer experience.

PERRY G.
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Customer did not leave a comment.

Diana D.
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Customer did not leave a comment.

BRENTON H.
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Customer did not leave a comment.

JESSICA P.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

Ryan J.
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Customer did not leave a comment.

Julie E.
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Customer did not leave a comment.

Mackenzie A.
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Although I had made a reservation and checked in online there was still a 30 minute wait before getting the truck. There were only two staff members working, I think they need additional support. One of the customers in front of me had reserved a 26ft truck but the staff member had put them down for 20ft so getting that person set with a truck and trailer to accommodate their needs took longer.

Donald S.
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Customer did not leave a comment.

Carrie P. | First Impressions |
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Customer did not leave a comment.

James S.
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Owen is great!

David K.
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Customer did not leave a comment.

NICHOLE O.
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My refund I want it all back! Roadside assistance never showed up to help me!!!! I will NEVER EVER RENT FROM U HAUL AGAIN! AND I WILL DISCOURAGED ALL MY FAMILY AND FRIENDS NOT TO RENT FROM U HAUL AGAIN!!!! UNSATIFIED CUSTOMER

Donald C.
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Customer did not leave a comment.

AMANDA H.
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The check in and check out process were both very easy and quick.

Kim K.
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Customer did not leave a comment.

JAMES L.
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Customer did not leave a comment.

DANIEL B.
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With a word of gratitude, I'd say, "know how much gas is actually in the vehicle." Thank you for the no-hassel experience and the courtesy of the employees. I've used you all a few times over the years, and the service and prices are great.

GUY J.
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Perfectly fast service, nicest guys you could ask for. Very helpful

TESHOME T.
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Sales agents are friendly, helpful, my experience is excellent.

Lynn M.
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Customer did not leave a comment.

alex F.
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The employee was incredibly helpful and should be given a raise. His customer service was excellent! Many thanks go to him.

Mike H.
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It rained, and my some of my stuff got wet from a leak in the roof. Very upsetting.

Shelly O.
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Customer did not leave a comment.

Katara S.
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Customer did not leave a comment.

KEVIN E.
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Customer did not leave a comment.

MARTIN J.
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Customer did not leave a comment.

Etoyria H.
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Customer did not leave a comment.

thomas L.
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UHaul employees were very helpful in getting everything connected & secured on the trailer. I was renting a car trailer. I was impressed with the well thought out design of the car trailer & how well it would secure the vehicle to the trailer.

THOMAS L.
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The UHaul employees were very helpful & made sure that everything was in good working order & that everything was connected properly.

arie V.
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Customer did not leave a comment.

MONIQUE T.
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Customer did not leave a comment.

MIKE S.
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everything ran smoothly.

Sultan S.
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Horrible got the truck in poor condition with engine lights on and very low fuel. Rip off I was charged more than what I was told did business with Penske and they were straight forward. Will make sure to share my experience and receipt on all platform to warn future customers.

Rebecca S.
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We were in and out in under 10 min.

stan W.
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Customer did not leave a comment.

Scott C.
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Customer did not leave a comment.

Kaitlyn P.
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I went through the entire online check in process to then get there and had to redo it all at the front desk. Not to mention this is the second time i've booked a vehicle online and it wasn't available when i went to pick it up.

DENNIS H.
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Customer did not leave a comment.

Eric P. | First Impressions |
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Customer did not leave a comment.

THERESA L.
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Customer did not leave a comment.

CINDY B.
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I think your employees need some customer service lessons. My latest dealing with them has me extremely frustrated! My charges were put on hold Friday because I didn't think it was fair to charge me the full rental price..Once I got to my location I realized there was no ramp with this truck (10' (I assumed all moving trucks came with a ramp- my mistake) so I called this location (on hold for 8 minutes) to ask if they had a ramp, which they didn't. So I returned the truck after going 13 miles and gone for 35-40 minutes because it was no use to me without a ramp.....The employee told me he would have a manager call me on Saturday to discuss it with me. to date I have heard from no one! Since I still had to move some things from my storage unit, I asked a friend to help and he went to your Dirksen Parkway location (which is on the exact opposite side of town) and rented a truck with a ramp to get the job done for me... Next month is my big move to my new home, I wonder who I will choose to rent from...Penske maybe!

Douglas I.
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Great location manager!

VERNE H.
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Again the experience was a good one..

WILLIAM B.
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Rented a tow dollie to pull a car behind an RV and traveled about 200 miles. The following morning I noticed that the tire was missing tread and was worn down to the cords. Their lack of inspection could have damaged our equipment and the lives of four people

Ronald S.
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Clone Rodney and have a staff of him to serve and assist.

Brittany S.
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This location did not have what we reserved. Horrible experience. Said they called another location to reserve for us. They didn't. Did nothing to accommodate us.

Candace N.
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U-Haul was EXTREMELY helpful. I appreciated it so much. I made an error and it was fixed in no time. Much appreciated.

DAVID G.
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Very efficient. Good service. No changes needed.

COLETTE A.
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Customer did not leave a comment.

David D.
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Customer did not leave a comment.

Toni H.
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Customer did not leave a comment.

frank s. | First Impressions |
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Customer did not leave a comment.

JARED R. | First Impressions |
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Customer did not leave a comment.

Toynoia B. | First Impressions |
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Customer did not leave a comment.

Franklin E. | Overall Experience |
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I really appreciate the staff professional attitude towards customers.

Chad C. | First Impressions |
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The 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.

KRYSTAL H. | First Impressions |
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Thanks guys

gina a. | Overall Experience |
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The Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.

D W. | Online Move In |
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Very clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.

Shawna H. | Overall Experience |
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Customer did not leave a comment.

linda l. | Overall Experience |
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Had 2 storage units for 1.5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.

Alfred H. | Overall Experience |
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This U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26’ truck. Felt extremely confident that my left behind vehicle was secur.

ALLENA L. | Overall Experience |
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During the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn’t be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn’t have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn’t have been charged for.

Michael O. | Online Move In |
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The staff are amazing!! Very helpful!

Travis W. | First Impressions |
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This is the best location in town, with the most helpful and professional staff in the area

tanya b. | First Impressions |
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Customer did not leave a comment.

Shawna H. | First Impressions |
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Customer did not leave a comment.

Suzanne P. | First Impressions |
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The GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.

keith g. | Overall Experience |
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My experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiots

Brigitte C. | First Impressions |
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Customer did not leave a comment.

JUSTIN S. | Overall Experience |
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Customer did not leave a comment.

Mary W. | First Impressions |
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Customer did not leave a comment.

kim w. | Overall Experience |
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Customer did not leave a comment.

linda j. | Overall Experience |
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Customer did not leave a comment.

gary C. | Overall Experience |
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I received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.

Hernando A. | Overall Experience |
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I want to make sure Owen (don’t remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and professional and understanding with how he treated me regarding the account.

brian f. | Overall Experience |
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rented online, unit was ready to go, turn in was a breeze as well. well run facility

kim w. | First Impressions |
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Good service!!

Heather M. | Overall Experience |
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Very convenient.

Michael D. | Overall Experience |
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The facility was great and the people were excellent to work with!

Debbie Y. | Overall Experience |
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I wish you were open earlier on Sunday.

Hernando A. | First Impressions |
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This storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.

Michael D. | First Impressions |
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Very helpful and courteous.

ronald d. | Overall Experience |
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All comments are final and cannot be edited.

Doris C. | First Impressions |
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/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien

Eileen M. | First Impressions |
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Storage Units are new and in great shape.

Megan B. | Overall Experience |
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Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.

kristine c. | First Impressions |
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The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early

JIM B. | First Impressions |
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Owen and his team are very professional, friendly and knowledgeable. Great team to work with.

lisa h. | First Impressions |
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Associate was very helpful and answered all my questions.

Jeanette U. | Overall Experience |
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Everyone was very kind and helpful. Thank you.

Terry L. | First Impressions |
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Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.

Barbara B. | First Impressions |
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Everything is fine

david b. | Overall Experience |
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Everyone was friendly,took care of my needs.

Susan K. | First Impressions |
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Andrew was very helpful & thorough! Thanks 👍🏼👍🏼

Rod L. | Overall Experience |
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Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.

Novartis Pharmacuticals Corp./ K. | First Impressions |
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So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.

DAVID B. | Overall Experience |
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Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count

Harold B. | Overall Experience |
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All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!

Barbara B. | Overall Experience |
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Everything was fine.

Scott C. | Reservation |
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We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.

Donte M. | Overall Experience |
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Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....

terry a. | Overall Experience |
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The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!

Hernando A. | Overall Experience |
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The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.

GERALD D. | Overall Experience |
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This is our only experience in renting a storage unit so we have nothing to compare it with.

No reviews have been submitted for this location.

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