Access code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.
Customer Reviews for U-Haul Moving & Storage at Bruns Ln
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Bruns Ln
When I first started moving-in to the storage unit the gentleman at the counter seemed confused and maybe new to the company. I called to inquire about my unit and was informed I did not have a unit. I called my mother who still lives in Springfield so she could get the situation straightened out. She called and spoke with the manager , Phillip, who was incredibly kind and empathetic to the situation. He fixed the problem immediately without a hitch! Thank you U-Haul on Bruns Lane and Phillip oh, you guys are the best!
We previously rented three different storage units with U-Haul, in the climate controlled part. They were always very clean and well lit, and we did not have one problem with bugs, mice, or anything. We used U-Boxes when we moved, which were a life saver! This is the latest unit we have rented, but we only needed it for a short time. We have been very happy with U-Haul and always recommend it to our friends.
They were there, ready and easy to deal with st a stressful time in my life!
Excellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!
The storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.
very clean, secure, facility
Moving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.
We used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.
I was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.
We will return in Spring!
Appreciate the security of the area and the convenience of the restroom.
I really appreciate the staff professional attitude towards customers.
The 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.
Thanks guys
The Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.
Very clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.
Had 2 storage units for 1.5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.
This U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26’ truck. Felt extremely confident that my left behind vehicle was secur.
During the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn’t be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn’t have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn’t have been charged for.
The staff are amazing!! Very helpful!
This is the best location in town, with the most helpful and professional staff in the area
The GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.
My experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiots
I received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.
I want to make sure Owen (don’t remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and professional and understanding with how he treated me regarding the account.
rented online, unit was ready to go, turn in was a breeze as well. well run facility
Good service!!
Very convenient.
The facility was great and the people were excellent to work with!
I wish you were open earlier on Sunday.
This storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.
Very helpful and courteous.
All comments are final and cannot be edited.
/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien
Storage Units are new and in great shape.
Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.
The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early
Owen and his team are very professional, friendly and knowledgeable. Great team to work with.
Associate was very helpful and answered all my questions.
Everyone was very kind and helpful. Thank you.
Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.
Everything is fine
Everyone was friendly,took care of my needs.
Andrew was very helpful & thorough! Thanks 👍🏼👍🏼
Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.
So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.
Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count
All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!
Everything was fine.
We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.
Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....
The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!
The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.
This is our only experience in renting a storage unit so we have nothing to compare it with.
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