Customer Reviews for U-Haul Moving & Storage at Buckley Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Buckley Rd

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DWAYNE M.
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Fast and friendly

JENNIFER C.
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Customer did not leave a comment.

David B.
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Easy move. Great service.

Bernita S.
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Customer did not leave a comment.

Juan R.
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Customer did not leave a comment.

Myra T.
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The online pick up process is a time consuming process and takes longer than what it would if you stood inline to check out in person . For future reference, this questionnaire should be tailored to the online check out process.

Heather M.
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The two employees that helped with car trailer were amazing. Very prompt and helpful!!!

anna L.
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Always Happy To Do Business With You As Always ! Thanks Again Anna Laney

Andrew S.
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Great Customer Service and Trucks but, they need to upgrade their PC's lol.

Venus W.
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Customer did not leave a comment.

Johnnie C.
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Awesome customers service

Tyra G.
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I sent D a pickup to pick 4 large pieces of furniture. When we got to pickup site we discovered there was snowing the bed of the truck. They could not load the truck until we ( one of hsndicapped) cleared out the snow from the bed of the truck. That should be U hauls job. You don't sent an bed to load anything on top of snow!!!!!!!!

Dan B.
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Employees were friendly and helpful, even on the cold, snowy day!

Alexander O.
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They are not considerate at all. I accidentally locked the keys in the main cab so I couldn’t even use the vehicle. I drove to this office the next day if I could get a spare key. To my surprise, the manager boldly told me that they don’t keep spare keys so I had to get Advance key lock to unlock the door for me at a rate higher than what the rental was. I was wondering why a big company like like UHaul don’t keep spare keys as they claimed.

Christopher H.
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Customer did not leave a comment.

Oliver R.
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Customer did not leave a comment.

DWAYNE M.
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Thank you ! 5 stars

Allissa H.
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Customer did not leave a comment.

Sherrie H.
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Customer did not leave a comment.

Alison S.
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Customer did not leave a comment.

Hamad M.
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Customer did not leave a comment.

Dennis M.
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We needed a pickup only for a short-term furniture transfer...our only issue was that when we picked up the truck. they instructed us the gas tank was FULL and to return it FULL. We traveled ONLY 23 miles yet the truck surprisingly took over 4 gallons to fill up...so obviously the tank was NOT full when we picked it up.

john J.
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Customer did not leave a comment.

dan M.
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The staff was friendly and helpful. The exterior of the vehicle was a little dirty but that was okay. My biggest complaint was how much the vehicle smelled like cannabis and cigarette smoke. Good thing the weather was nice, I had to drive with the windows open to make it bearable.

Nicholas S.
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Customer did not leave a comment.

Edward Daniel K.
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I dont think if there is anything wrong just keep your standard

Kristin T.
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When signing up online for a reservation, make sure to add in taxes and surcharges. I was very confused on why the store was charging me way more than my reservation said online. VERY DISAPOINTING, AGGRAVATING AND MISSLEADING!!! At least the guy there explained to me how the website is inaccurate, will NEVER book online again due to this inconvenience.

NICK L.
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Customer did not leave a comment.

xaiver H.
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Customer did not leave a comment.

natalie B. | Overall Experience |
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All good; thank you!

Lucille T. | Overall Experience |
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Thank you!

Ray P.
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Good customer service

Melissa R.
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I have to say that not only are the employees great and friendly but if there are any concerns the manager Justin clarifies, fixes the issues or clearly explains what occurred and why. Best customer service

Jennifer F.
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The trailer was clean inside but very dirty on the outside.

Jeffrey L.
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Nobody was around for checking in the vehicle and the girl behind the counter was cursing at someone on the phone. Continued to use obscenities while working with me. Not using the words towards me though. When outside there were two associates throwing a football around. Kinda unprofessional. The windows could have been much cleaner as there were dirt streaks from a dirty rag. I get it’s a rental but the location seems to be ran poorly.

Brent D.
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Availability of staff was a little lacking. Not enough people to help get folks out the door. Long lines. People who don't speak English trying to use the services ahead of others who seem to be chatting about personal stuff with the translator. I do speak a little of that language so know it wasn't all rental related. When returning, having someone available to turn it into was also lacking. Other than that, great experience.

Thomas A.
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Customer did not leave a comment.

Cheryl L.
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Customer did not leave a comment.

Greg W.
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The truck had a cigar and ash in the ash tray. The outside was not cleaned. The steering wheel has a lot of play in it. The drivers side door was hard to close. The engine felt like it had a misfire when trying to speed up to get on the highway. Overall very disappointed in uhaul. When asked for some kind of compensation for the poor experience I was told it would probably not happen, and encouraged to expect that this was the norm.

Justin K.
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Customer did not leave a comment.

marcel J.
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I was quoted

Brenda B.
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Very convenient location.

Rogelio M.
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Customer did not leave a comment.

Beth M.
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Customer did not leave a comment.

JEVGMI M.
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Customer did not leave a comment.

Samantha S.
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I came in with no reservation and I was able to come in and get the uhaul in less then 15 min and drop off was also super quick and easy.

festus O.
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Customer did not leave a comment.

jim S.
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Customer did not leave a comment.

STEPHEN S.
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Customer did not leave a comment.

Abiodun S.
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The employee that served me was very helpful and professional

Jacob L.
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Truck was not clean when I picked it up. Windows had to be washed at a gas station. No one walked the truck or offered any support after telling me it was outside.

DANIEL P.
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Nothing, everything was good. The gentleman that took care of us was plight and knowledgable.

Ben W.
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Customer did not leave a comment.

Joseph L.
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Customer did not leave a comment.

Van H.
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Customer did not leave a comment.

Sheryl H.
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Customer did not leave a comment.

Thomas H.
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Customer did not leave a comment.

Carrianne M.
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Customer did not leave a comment.

dara R.
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Customer did not leave a comment.

anastacio S.
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Customer did not leave a comment.

Paul Z.
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The online after hours check-in didn't work.

Bruce D.
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additional confusion about the trailer on the contract.

Thomas L.
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Excellent customer service and very nice employees

Taura W.
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Everyone was pleasant to deal with, and it was really quick and easy! Thanks ??

GREGORY B.
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Nothing I know of great store well stocked

Peter L.
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Paige and the store Manager were amazingly patient with me an helpful in both the install info for buying the hitch then also for hook-up and departure. Great service

alan S.
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In and out in 5 minutes

Karen B.
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Customer did not leave a comment.

Salomon C.
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Too expensive

Victor P.
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Customer did not leave a comment.

Kenyetta C.
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N/A

Jason M.
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Have rented a car trailer there 3 times now and the experience has been exceptional each time. Will use again, I'm sure.

Eddie A.
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Customer did not leave a comment.

celia C.
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Customer did not leave a comment.

Nicolas F.
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Beth made checking out my truck in the morning simple and easy. The truck was clean and handled perfectly on the roads and highway. The real nice thing is the truck actually had power. So many trucks, even though your flooring it, have no get up and go. So actually having a truck that could move made the drive much easier. Once my day was done, Nick made my check in just as easy as when I picked it. Highly recommended this location.

Robert T.
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Great service thank you

Joseph G.
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Overcharged on my final bill and it's been 7 days and still haven't received my credit due for the 1 day over charge from Jared at the auror store on 750 S Buckley Road. HORRIBLE SERVICE

Dawn M.
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Great experience, great customer service!

shelly B.
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Customer did not leave a comment.

sherman M.
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I have no recommendations for making the experience better; well run and great customer service.

Ian H.
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Pleasant dealing with Thor. Everyone else was polite.

Brien C.
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Service was good and efficient.

Theodore J.
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Representative from uhaul said everything was good on the trailer. Lights were out. I recieved a citation for faulty equipment from the police.

Mario O.
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Customer did not leave a comment.

arthur R.
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Great experience, truck was very clean and easy to drive. The rep was helpful and processed the transaction quickly. I needed a special box and the store was well stocked.

Cam L.
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Customer did not leave a comment.

gary L.
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Do not Threaten your customer during a stressful time!!!!!!!

LEANN B.
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Just keep up the great work!!! This location has always been wonderful. Super customer service as well!!!

Allison S.
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The renting via phone was slow, spotty, and didnt download my license correctly. I had to get help from the clerk to rent my truck. The truck smelled like cigarettes...I have a medical condition, which can be aggravated by the stuff, so it was very indecent of whoever's put the smell there. I would recommend bug fixes for the website. I would recommend cleaning vehicles that have been smoked in before they are rented again.

Becky T.
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Friendly staff. Clean trucks. Easy returns. No gimmicks.

Biaze H.
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Customer did not leave a comment.

Evanuel D.
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My husband was told that there was a ramp on the U haul. This is something that was ABSOLUTELY necessary for the items we were driving well over and hour (both ways I might add) to purchase. When we arrived at our destination we were shocked to see there was NO ramp. Called U haul to see if there was another location near us to swap out the U haul...Negative. We were told they would refund not all but some of the money. So we made a trip, that was a total loss for us. And since we couldn't get the items right away, we lost out on the items (they had to get rid of items right away). Apparently, management believed their employee would not tell a lie, so instead of getting any form of real refund (they refunded 19.99) We were informed that we will owe an extra 40 something dollars for mileage and if we didn't pay they would put a note in saying we can not rent from U haul until we pay off the bill. Well, I am a Human Resources Manager. I have 112 caregivers I'm in charge of. I would never assume that my caregivers would Never tell a lie to cover their behinds...just because they are my employees. People are human and subject to error and because they don't want to look bad in the eyes of their employer can and will fabricate some things. So that being said, I will never rent from U haul and intend on making as many reviews as possible and will tell the company I work for to inform the public on their next TV and radio interview. The Most High is not asleep. He watches everything and everyone. And knows the truth.

Howard N.
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Customer did not leave a comment.

Anna S.
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Nothing The staff at this location is amazing and they listen to the customers needs.

Crystal H.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

Nina E.
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Great Customer Service inside and out!

John S.
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Thor was great, friendly and on the ball

Mark W.
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The staff was great

Dawn S.
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Customer did not leave a comment.

betty M.
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Customer did not leave a comment.

Eli J.
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Customer did not leave a comment.

David W. | Overall Experience |
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I had confidence that all my belongings was safe and the people are very friendly and the price is right thanks so much U-Haul

Kaleshia P. | Overall Experience |
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Never had a problem . Everyone is helpful and everything is very clean 👍 would recommend u-Haul on 750 S Buckley Rd. Thanks guys!!

Stephen B. | Overall Experience |
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NA

elis r. | Overall Experience |
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.

Barbara E. | Overall Experience |
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None

Jamie M. | Overall Experience |
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It was a clear in your face nickel and dime ripoff to demand I pay insurance for my pretty worthless stuff when not wanted and having to buy a lock you demand instead of using a lock of my own.

Steven B. | Overall Experience |
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Friendly and helpful staff. Facility was well maintained and convenient/easy to use. I would recommend this location to family and friends!

DESTINEE B. | First Impressions |
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Jared helped me and everything was perfect.

Kent S. | First Impressions |
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All went smooth. Good customer service

TOM S. | Overall Experience |
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Everything was great, however, the entrance to the facility was often busy and other renters sometimes clogged the entrance way, making it hard to load/unload

frankie e. | Overall Experience |
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I really appreciated how easy it was to make my payment over the phone. And all employees were very friendly.

Sen C. | First Impressions |
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Elisha provides excellent customer service. Unfortunately her coworkers do not. Two of them are most rudest individuals I’ve encountered how they speak to other customers. One of them is the manager.

Gregory H. | Overall Experience |
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Very professional

Michael R. | Overall Experience |
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The only thing is there was a place to leave furniture that was lightly used we put some really nice stuff there and was told we could not do that. Other then that the staff was nice .

Langston C. | Overall Experience |
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👍

Maria D. | Overall Experience |
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As always I am a satisfied customer

Sam L. | Overall Experience |
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Great place with great staff!

Shawn F. | First Impressions |
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Lost my accont

Natasha J. | Overall Experience |
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Convenient, fast and friendly service!

Mark M. | Overall Experience |
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The staff and facilities were good. The computer reservation system needs work. Showed me as being in a storage unit but I'd cancelled it before ever moving in. But I kept being billed. Finally fixed.

Jerome W. | Overall Experience |
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None

glenn g. | Overall Experience |
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thank you for being around

Dominique B. | Overall Experience |
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Having a storage unit already available at the end pf the move was TERRIFIC! The $0 rent was even better!

GLORIA C. | Overall Experience |
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none

Donald B. | Overall Experience |
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Justin is Awesome!!!

GREGORY O. | Overall Experience |
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Allways good Service

Betty R. | First Impressions |
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The staff were so helpful & attentive to detail, especially Justin G., the GM. He helped us pick a better moving option that was perfect for us; these guys are moving experts! Definitely coming back!

linda k. | Overall Experience |
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Justin & his staff maintain a very clean facility & are really interested in working with their customers to provide a great experience, whether renting a storage unit or a truck. Highly recommend!!!

ulik a. | First Impressions |
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Clean room and great customer service

KENDRA W. | Overall Experience |
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N/A

CHARLES L. | Overall Experience |
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I used a storage unit for more than 3 years. The only trouble I had was the latch to lock the unit it was hard to open and close.

colt w. | Overall Experience |
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normally east and great and have used this place many times for a long time they screwed up my move. Cost me 100 won’t see again and made me wait at drop off for over an hour due to U-Haul mistake

Sam L. | First Impressions |
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It was as good of an experience as it could be.

Cesar C. | First Impressions |
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The spaces are limited by the cement pillars, thats a minus. Huge shout out to the staff, however! They are friendly, fun and and super engaging.

Tranay T. | Overall Experience |
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Prices were too high.

barbara r. | Overall Experience |
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Ok if I could give this location, Justin and the rest of the staff 10 stars I would. They went beyond great customer service. Their help in planning and executing a cross country move was a huge help.

DAVID A. | Overall Experience |
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Very helpful staff

Donell W. | Overall Experience |
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Thank you

carmen f. | Overall Experience |
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The parking lot is trashy and the snow and ice accumulation was dangerous....ice falling off the roof and gutter was dangerous....the parking lot needs to maintained better.

SUSAN S. | Overall Experience |
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Great service!

Tracy A. | First Impressions |
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The Staff is polite and professional, the facility is very clean, and I so appreciate the area where you can leave things you have no use for.

REBECCA T. | First Impressions |
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Justin is a good Manager to work with. Have been having some medical issues and he is understanding in helping me out.

NICOLE K. | Overall Experience |
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Efficient, friendly, and helpful!

cherry t. | First Impressions |
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The Manager Josh was awesome!! Answered every question i had, showed me what options i had as far as trucks and storage. Also gave me a quote for my long distance move. Best customer Service by far!!!

Donna B. | Overall Experience |
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This facility was ideal. I always felt safe and felt like my possessions were well stored.

VICKI Y. | Overall Experience |
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My experience was very pleasant here. I had a unit for 4 years and never had any issues.

tommy a. | Overall Experience |
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I drop off tuck at1527 Greeley on Saturday 4:30pm...

Diana C. | Overall Experience |
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All staff were very helpful with questions. Like that you can call pay over phone or go in. Online is also available. Only problem was the lights in hallway were out. Made it hard to see .

BRUCE K. | Overall Experience |
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Everyone was so helpful to us during a difficult time with my husband's medical emergency. Can't thank you guys enough for your kindness! You rock!!

Neal L. | Overall Experience |
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great people and place

Jim s. | Overall Experience |
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Friendly and professional after our 1700 mile drive.

ronai r. | Overall Experience |
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Safe and spacious place to store your belongings. The staff is very nice and helpful.

BRUCE K. | Reservation |
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My husband had a medical emergency on the road and we ended up having to turn around and store our stuff. The guys here went above and beyond to help us in a very trying time.

lucrecia p. | Overall Experience |
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They are very nice and friendly

Pamela K. | Reservation |
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Manager, and employees was very friendly and helpful with all my needs!

lynda r. | Reservation |
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Helpful & love continued support! Blessings & Happy Holidays All ❤️

CHARLOTE A. | Overall Experience |
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Would use again

karon w. | Reservation |
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Did not Haber use the storage.. Everything worked out thank you

DEBRA B. | Overall Experience |
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It was always a pleasant experience. I had no issues while storing here. Staff is willing to accommodate when life happens. Highly recommend this facility.

Robert R. | Overall Experience |
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The latch to my locker was extremely difficult to open, appearing to be damaged. I was billed for a full month having used the locker for only 16 days. I was informed that UHaul does not pro rate.

kathleen w. | Overall Experience |
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very helpful and friendly. if I need UHaul again, I will go back to this location

Bobbie B. | Overall Experience |
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The staff was friendly and helpful. They even accommodated my need to access my unit on my final day before their regular business hours. Thank you for excellent customer service.

aiden c. | Overall Experience |
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We contacted them multiple time that the storage is empty after 10 days of using; however, they have not checked the storage for more than 2 months and continued to bill us with late fees.

Julien M. | Overall Experience |
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1

Ashly Q. | Reservation |
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Everyone who assisted us was helpful and friendly.

sheila e. | Reservation |
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The check out process went very well. They were very thorough in going over the truck. . The check in process was just as easy. Took less than 5 minutes. Would recommend them

chantel r. | Overall Experience |
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Thanks you all for being there for me, you 're guys was awesome, May God bless you and your staff, thanks you.

jeanine z. | Overall Experience |
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The only problem we had (aside from a 1-hour delay due to a fire alarm no one knew how to turn off) was the extreme heat on the 2nd floor. At times, it was close to 100 degrees, hotter than outside.

KIETH B. | Overall Experience |
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Monthly payments too high

Edwin S. | Overall Experience |
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Nice facility and convenient.

kim c. | Overall Experience |
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I only needed storage for a few months, other then the parking and being able to load/unload truck this facility wasn't bad.

LAWRENCE W. | Overall Experience |
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With staff constant change experience was better than expected!!

No reviews have been submitted for this location.

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