Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Capital Circle Northwest
david G. on
Charged me for blankets - when arriving at site, blankets were not there, had to call and was told it would be taken off my bill but it was NOT. Thus - truck clean and well maintained.
Peter D. on
There was some existing damage inside the vehicle that u haul staff tried to hide before I rented the truck. The light dial on the inside of the truck in the dash board shook out while I was driving. The drivers side seat was ripped. I could not operate the dome light in the cargo area of the truck because when the light dial on the dashboard in the truck shook out while driving, the dome light switch was attached to that. I haul needs to maintain their vehicles better and try not to put a band aid on repairs that should have taken place or take the truck out of service.
BRIAN W. on
The ladies were very helpful and nice. They explained the rental process and walked me to the truck to see if I had any questions or concerns. The location was big and roomy and had everything you could need for a rental. Really great experience, thank you!
Ragan H. on
Stop computer system changing reservations made by customer!!!
Delisa T. on
All staff members that I encountered were very friendly, quick, and helpful—going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!
Gayle L. on
This was a great storage experience. The team members at this location are always courteous, very friendly, extremely helpful and professional. I’ll use this location again for my future storage needs in Tallahassee. I highly recommend this location.
Danny P. on
thank you very much
Brett C. on
Keep doing the same things!!
Orville B. on
This location was excellent, however, it was the second location I had to drive to after the first location, after saying they had the trailer I needed, didn’t. I had a less than desirable experience overall, but nothing to do with this location.
Josiah K. on
Good customer service and overall good experience!
Fred S. on
Staff was very pleasant and helpful. Got me serviced and gone in no time. Thanks!!!!
Derek M. on
Employee was very knowledgeable and very helpful
John W. on
Very good service. I was provided with one of the brand new all metal UBoxe's, not the standard issue wooden one. A great upgrade. Upon opening and inspection on arrival in Los Angeles - nothing had shifted. Everything remained exactly as packed, even though the container was still half empty. Thank you !
Christopher G. on
I do not have anything to add at this time overall service was excellent!
DEONDRA N. on
Excellent customer service
katrina w. on
No access after 5p makes it difficult
Nichole S. on
I am grateful for the experience I had working with Store Manager, Sharelle Gavin. She communicated with me and made me comfortable. She was exceptional.
Shandrieka D. on
The truck was so unsafe to drive it needs alignment really bad. That truck pull to the right side
Jeffrey R. on
Nothing
Samuel T. on
Better treatment, and customer service toward the elderly and handicapped. Location staff is verbally abusive, and very disrespectful. And the GM is awful! I can’t believe your company allows such... I have reached out to management above local GM level with no phone call back... This may explain how such behaviors is occurring at this location...
Alexander K. on
Nothing--it was perfect!
Bryant S. on
When I got there the van was on empty so I put 25 dollars in gas so when I brought back the van I told the lady the tank was on empty so told her don't worry about it so I left then 15 min I realized I left my wallet on the seat of the van so I came back to uhaul store spoke with the young lady who took the van I asked her about my wallet she couldn't look me in my face about the situation she check the van I did but it looked like someone cleaned it was a very bad experience for me very bad
Linda J. on
I was very happy with my service today
Charles S. on
None. Young ladie was very nice and helpful and a true professional. Thanks
Ruth M. on
The staff was excellent very helpful and curtious
Fred B. on
Awesome - rented a 8x5 and every aspect of transaction was first rate, from check out to check in - great customer experience.
Tracy W. on
Doing a great job . I have no complaints.
Lisa M. on
Very helpful. Very friendly. The facility was immaculate! Very well maintained!
Robert W. on
When we returned the truck we had to ask someone to return it using their iphone because android wouldn't work. The truck was returned with the same amount of gas but we were charged $68 for gas. I'm never using uhaul again and plan on letting everyone I know that's moving not to use uhaul because of the additional charges and the poor inventory management.
Gary P. on
Great workers at this location.
james s. on
Terrific location
Marcus R. on
Turned in on time and still charged another daily rate. Uhaul sucks
Everett Y. on
They were extremely kind and answered all of our questions we had about everything
Ycedrah W. on
Sharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!
anitria D. on
Great staff and awesome service
Timothy V. on
The location was extremely rude. The system messed up our reservation, we called to have it fixed we get relocated across town...our dates were messed up. Just overall everything was wrong and they were so rude!
Lawrence L. on
The lady I dealt with was incredibly helpful.
lorraine a. on
I was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.
Melicia L. on
No
gary W. on
From my experience at Uhaul 5050 W. Tennessee. I wouldn't change a thing. Customer service was perfect. I work with the State of Ga. and your employees were professionals and knew the equipment. If I were hiring. I would hire them based on the atmosphere they showed and being helpful. It was genuine. I don't know how Uhaul acknowledges employees they performed well for you. Thanks!
Jack R. on
The woman who filled in the paperwork was extremely friendly and competent. I wish everyone were like her.
Jamie K. on
Could not say more about Sherelle and her staff. They were fantastic and very smart. Very happy with their service.
Benjamin R. on
Truck share app is a joke. I is a waste of time and never works. The first time I rented, it took me 1.5 hours to get my truck. Had to wait for the store to open because the app would not work. The second time I rented, the app didn't work, so I just went inside. What is the point of the app? My time is valuable too.
Donna R. on
No improvements needed.
john W. on
Nothing everything great don't a thing
Clint S. on
Check trailer wiring when someone brings it back. I don’t think the yard people are looking at this. They seems to be focused on the cleanliness of the inside and any damage to the outside.
Trevino D. on
Make are all the equipment works properly like the lights for example. Other than that everything was great.
Roberta R. on
The young lady who assisted us at the location was lovely and did all she could do to help. Customer service and the online rental process is worse than terrible.
Courtney W. on
Pick up was late. Sales rep lied about being able to schedule drop of at my schedule. Will never use this mess of a service again.
Cynthia M. on
My first time using U-Haul. Very easy to rent and the employees were very pleasant.
Lynelle P. on
The person that waited on me stood there drinking a drink and told me she was going to take her sweet time so she didn't have to go outside in the heat another customer walked up to the counter which another associate was tending to and she proceeded to have conversation with the other customer in doing so not paying attention tried to charge me($72) double the amount for a pull behind open trailer...please get better management of this location
Clifton G. on
I would just suggest that the dolly and blankets be removed. They we're in the way. And took up valuable space.
Charles Z. on
NA
Stephen G. on
the computer system was very slow and added almost 30 minutes tour checkout time due to this matter.
LAWANDA D. on
The customer service was excellent. The young lady and man did everything they could to make the experience good despite the fact that the computers had some problems that had myself and other customers in there for over an hour trying to get a truck
Sharon P. on
Nothing it great
Theresa H. on
No complaints.
Jhikecia H. on
Was double charged for gas and mileage.
Linda S. on
Nothing at all. I was extremely satisfied.
william H. on
Awesome Clean Place ~ Friendly Team Members — Quick Service ~ Knowledgeable Of The Facts Of Business.
Arah J. on
My time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!
JOAN M. on
Nice place; great staff!
Jeffery W. on
Quick, helpful staff.
Amy G. on
You guys need to learn how to communicate. I had to call everyday to just get a extension ( which indeed is ok ) but then when I go to return equipment I'm threatened by staff saying they were reporting it stolen and that they have I was suppose to return equipment about a week prior. When I Called EVERYDAY and spoke to someone to get extension on equipment. I was told it was ok and that notes were being taken. When clearly that was not the case. I've had so many problems when dealing with you people I just assume I will not be returning.
Oteka A. on
Good service over all...
Jean H. on
Excellent service!
Moses D. on
Nothing to do with the pick up location. I reserved a pickup truck at another location that told me the truck would be at the pickup location because I reserved it. When I got to the pick up location there was no pick ups available. This is terrible customer service. This is like reserving a hotel room out of town and when I get there no rooms are available. UHAUL has got to change this way of reserving vehicles. They basically over promised and under delivered. Great customer service should be the total opposite.
Kelly S. on
We had a great experience
John P. on
Thanks you guys very pleased from start to finish
Angel M. on
Simplify return process after hours.
Jamene T. on
Thank you for keeping my property safe and secure.
Arah J. on
It went perfect. The staff was attentive and helped me save money!
Lisa B. on
They have not picked up the Unox They were late for drop and pick up The communication form corporate never got transferred I am to get a 50.â€00 credit I was on the phone for about 8 hours fixing issues because u can’t communicate I expect a call and a HUGE credit 612.386.4972
Bryan H. on
tire strap ratchets need lubed. rusted and difficult to get to release.... Young lady who helped me was friendly and informative of the equipment. She explained how to hook up in detail...
Charles V. on
I was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!
Sarita K. on
I didn’t have issues outside of not having my auto pay set up as requested initially.
Shakharia W. on
Kind of expensive, but worth it.
Wanda P. on
As per my first experience with Uhaul U-Box near Florida State University, I was impressed with the manner of the staff during my visits. They were courteous, well-mannered, respectful and of course, helpful. I however, believe that they may simply appreciate a helping hand, maybe two, during the busiest week of the year.
GARTH B. on
Great!!!!
Ruth A. on
No issues.
STEVEN Y. on
...
Olivia W. on
They cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology
Michelle M. on
N/A
Sebrena W. on
Sharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012
Jacqueline B. on
Awesome team. Always readily available.
Christopher R. on
It was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.
Paul S. on
Very helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.
KINGSLEY M. on
Great service
Katoria W. on
Great customer service, patience and helpful with explaining everything with ease
chiquetta p. on
Great service
michael c. on
Great management.
Mike Q. on
Just need access to storage with large opening doors after 7 pm too early
Marquita A. on
Clean place.
Mark K. on
Insurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.
JAMES S. on
Sherelle was awesome
James c. on
Rental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.
Delisa T. on
The office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.
Stephanie F. on
I did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!
Royal l. on
Courteous, professional staff.
Ty S. on
The staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️
Quandra K. on
Great experience ,easy process
Brian H. on
Very clean and safe place. Customer service was excellent
Thalia w. on
Very Nice Storage
Corya T. on
This was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.
Albert G. on
I was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again
marta a. on
Everyone very friendly and helpful.
Salah G. on
thank u
Kevin J. on
Very helpful! Nice facility and staff
Linda H. on
I did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!
tracy l. on
This storage company is very unorganized and I was overcharged several times
Orlando S. on
very good detail oriented staff and customer satisfaction
caleb e. on
When we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it
caroline c. on
Sherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.
Sissy G. on
Sharelle was most helpful and efficient!
john c. on
We are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!
Roslyn T. on
Very helpful and accommodating!
Harold L. on
I am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin
Herline T. on
I am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !
felisa b. on
Lost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.