Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from this location several times and the staff are ALWAYS responsive, super friendly, cheerful, and efficient. There are other locations closer to me and I will go here over all of them. Their inventory is HUGE!!!!! Never had a problem or less than stellar experience.
The monthly costs is very expensive.
The cost is expensive.
The lady was accommodating and seems to enjoy her job. She is a keeper!
I called the phone number first and they gave me 2021 Tennessee. That is the location I am rating. They would not accept the trailer even though the phone operator told me to take it there
I was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.
Good customer service
Very friendly and accommodating employees.
Top notch , in & out in a flash. Very clean, great staff
The store clerk was wonderful and the manager was easy going.....
Very helpful and quick service.
Excelent service. I would highly recomend it!
Staff was great. Had to switch to 3rd vehicle before leaving lot. Staff said they'd address issues with other 2 vehicles asap. Could not get location share to work when I attempted to turn vehicle in after closing time.
We bought a pkg of bungee cords at the location. We were told they would work inside the truck. They did not fit through the gap on the side rails. Just wanted y'all to have a heads up on that.
Jessica allonce gave excellent customer service I highly recommend her
No. Comments. All. Good. Great service
excellent staff very friendly I recommend them
Keep up the good work. Don't let your guard down. Appreciate your service!
Nothing it was good
This location is THE BEST!!!! They personnel are always friendly, efficient, and try their best with each customer. The lot has TO S of equipment and it is easy to get in and out of. This is my preferred location even if it is not the nearest.
The staff was very helpful and accommodating. I would definitely recommend them to anyone in need of equipment rental or storage!
This review pertains to the Davis Hwy U-Haul location where I dropped the trailer off at. Whoever the female was that helped me check my equipment in was in need of customer service training. Was not a pleasant experience.
Customer service needs to be improve.
Fast friendly easy
I ordered a furniture dolly and a utilities pulley for pickup with the truck. when I arrived the store was sold out. When I asked how , I was told that “you didn't pay for it, just reserved if you want you can go down to the other one and do business thereâ€. The comment was not necessary. As well as if I rsvp then Why was my items not there. As well as I was supposed to pick it up outside of business hours so why wasn't it already put in my trunk
We can't say enough praise and thanks regarding the U-Haul service and personnel in both Tallahssee and Little Rock. Everyone made this move a breeze for us. We highly recommend using Uboxes as a way to save money during tour next move.
The staff at the front got into a bickering match while I was standing waiting for my keys. It was extremely awkward and uncomfortable.
Caution, This company will charge you twice for the Deposit amount only to have the original deposit come out later in the week. They also overcharged on mileage by nearly 10 miles.
It took 3 weeks for only 250 miles,. We have two little kids, during this pandemic, especially during winter, we need our stuff urgently, but it seems no one cares about our request after making multiple calls. Our boxes were arrived 7 days before the guaranteed delivery date, but the staff won't deliver them for you until the guaranteed date if you don't pay extra. The worst experience ever! If you have other options, please avoid using ubox.
More Trucks
It seemed a couple items were broken (plate set, shelf, picture frame) but for the most part, A lot of the items arrived intacked. They also approved my additionally needed UBox. Though it seemed to mess up the online tracker in the process. I wish I could keep better tabs on it online. =) Otherwise, it was a good experience with friendly assistance.
The young man knew what he was doing and was very quick . I was in and out in less than 10 min. Thank You thank You
They was very nice and helpful
Excellent service! Customer Service and in person movers!!!
Great ride with the cruise control.
Laquandra Knighton is a great representative of your company. Friendly, helpful and efficient, she got me checked in and checked out in rapid order. Everything with the trailer went fine, though I would suggest adding a few more hooks for strapping, especially in the middle area on both sides.
Personnel was very Nice
I ordered a 18 foot trailer. When I went to pick up the truck and trailer it was A 16 foot trailer. After searching the lot he said there were no 18's available. This took over 20 minutes. Then he called around. And still couldn't find one. This took another 20 minutes or so. The waste of my time and his could have avoided by checking the order before hooking up the trailer and advising me of the change. All of this caused me many complications and change of plans.
Very friendly
Staff did an excellent job
This location always have professional and courteous service.
everything ready. friendly service. HUGE inventory. easy in and easy out. really impressed!!
Nothing
Fast and easy!
Nothing....it was very good. Thank you
The young lady who helped me was very nice and knowledgeable about the services. She was helpful when I asked questions and when we brought the truck back the young man was also fast and nice.
I dropped the vehicle off at after hours. No staff to review on. But I would recommend a sign for the drop off box. It took me about 10 minutes to find it, that's if where I put the key was the drop off box.
Excellent customer service workers
Great customer service
The clerk was great I don't remember his name
Nothing, ms.Laquandra Knighton is very professional and personable. Always a cheerful attitude, great representative for U-Haul.
Although we reserved this truck online for pick-up at Lincicome Wood Fixtures, 9231 Havana Hwy, Havana, FL 32333, the U-Haul Smartphone ap totally failed. Four different U-Haul employees were unable to make the U-Haul ap work through on-site and online support. We needed a code to unlock a box for the key to our truck. We wasted 3 hours trying to make this worthless U-Haul ap work. We finally gave up and drove 50 miles round-trip to Tallahassee to pick-up another truck. This delayed our trip departure by a day and forced us to incur one night's motel lodging. The U-Haul ap is clearly not ready for prime time. This software is an utter failure. U-Haul customers deserve better!!
All great
The process was quick and easy. The customer service personnel was very helpful and made the rental process very easy.
When I arrived the lady at the table had an attitude! But when I return the truck a different young lady was there an her customer service was super amazing! The vehicle wasn't cleaned from the previous renter because when I got to the my destination I open the passenger door and a unopened full can of beer fell out on the ground! I left it in there and gave it to the lady whom I returned the uhaul to
Employees were very nice and patient. They do there jobs well.
Happy with the service
Was rented a dirty truck jad not been clean a guy just dropped it off and then they gave it to me the trailer was dirty the truck rode roughly drank alot of gas
Trailer had a bent fender and a hole in the front that was covered with duct tape Stay. Was excellent and maintain a great location
The staff were all awesome, it was best U-haul I have used I will definitely recommend this location and use them again.All 10's and yeses from me
Highly recommend this U-Haul location. They were very friendly and very accommodating and had the utmost security at their facilities. My items felt safe at all times without any worry.
the staff was beyond courteous , very helpful, professional. I wasn't aware that U-Haul even rent storage spaces. I was very please. I would let everyone know about your services. Thank You
It was easy to move in and move out. The staff was helpful when I had questions. I’d use this place again in the future!
The staff were very helpful, one of the employees even offered to help me move my things
Laquandra is the best
Staff very helpful and kind!
This location was super convenient! The front office staff was helpful and professional. I was able to complete the contract within minutes and able to move in quickly thereafter. While at U-Haul Storage, I was able to visit often and had no problems accessing my unit. My move out was just as easy - appreciated the quick timing of the whole process!
Only compliant....when I needed help I pushed the help button & no one ever answered ever
The only issue I had was when I went to check out. The female employee was on her phone and none of the employees were wearing masks. She said I was all checked out and I asked “that’s it? I don’t have to do anything else”. She told me I was good to go. This employee had an attitude problem and I had a bad feeling that I wasn’t going to be fully checked out. I got a notice 2 weeks later that I was late for my payment even though I had already checked out. The associate who I spoke to when I called regarding this matter was very helpful and she got me officially checked out.
I was charged a late fee even though I informed and showed PROOF that fraud was found on my card and it was cancelled, so I had no way of paying.
This UHaul place is great!!!! Everything was clean, employees were friendly and helpful and knowledgeable!!!! Every time we connected with the facility by phone each and every person was extremely helpful in answering our questions and completely fulfilled our needs and went above and beyond our expectations. The staff we came in contact with were terrific. A special Thanks to the manager Sherelle, what a fantastic person!!!!
Sharell was great and the two young men were great as well I can’t remember their name.
Excellent customer service and courteous staff. Everyone, especially Laquandra made my moving experience very easy. Would definitely recommend this facility to others
Great customer service!
I used them for a home renovation. The movers loved the easy access. And I can say this was the easiest storage set up and use I have done thus far. Will be transferring my other storage over to U-Haul as soon as I have time! Sherelle Gavin was so nice and helpful! Thanks to all.
Excellent staff service inperson and on the phone Rate100 plus
Manager was very helpful. I would recommend to anyone.
Complete customer satisfaction and service
Wonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!
A little confusion about my reservation and the location. Worked it out though.
Great Service
I had an incredible experience at this uhaul. Great facility and excellent customer service.
the gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well
No suggestions. No complaints. Everything was organized and pleasant.
Only negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.
None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.
Sheri and Shrell was very very helpful.
The customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Thanks again!
Nice staff and they’re always really helpful
Personalized care far above my expectations. Thank you
Sherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.
Laquandra was awesome! The facility was spotless.
My visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Thank you
All of the staff were very friendly, helpful and knowledgable. It was beyond great customer service, it was a great customer experience. Sincerely, Brandon a rising 2nd year FAMU Pharmacy Student's Dad
Staff was very helpful
Easy and clean
The manager out there is wonderful. She was always very nice and seemed happy to be there and happy to help. Give her a raise!
All staff members that I encountered were very friendly, quick, and helpful—going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!
No access after 5p makes it difficult
I was very happy with my service today
The staff was excellent very helpful and curtious
Very helpful. Very friendly. The facility was immaculate! Very well maintained!
Terrific location
Sharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!
I was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.
No
My time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!
Nice place; great staff!
We had a great experience
Thank you for keeping my property safe and secure.
I was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!
I didn’t have issues outside of not having my auto pay set up as requested initially.
Great!!!!
No issues.
...
They cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology
N/A
Sharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012
Awesome team. Always readily available.
It was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.
Very helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.
Great service
Great customer service, patience and helpful with explaining everything with ease
Great service
Great management.
Just need access to storage with large opening doors after 7 pm too early
Clean place.
Insurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.
Sherelle was awesome
Rental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.
The office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.
I did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!
Courteous, professional staff.
The staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️
Great experience ,easy process
Very clean and safe place. Customer service was excellent
Very Nice Storage
This was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.
I was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again
Everyone very friendly and helpful.
thank u
Very helpful! Nice facility and staff
I did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!
This storage company is very unorganized and I was overcharged several times
very good detail oriented staff and customer satisfaction
When we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it
Sherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.
Sharelle was most helpful and efficient!
We are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!
Very helpful and accommodating!
I am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin
I am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !
Lost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.
