Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Capital Circle Northwest

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

william h. on

Rating:

Awesome Clean Place ~ Friendly Team Members — Quick Service ~ Knowledgeable Of The Facts Of Business.

Arah J. on

Rating:

My time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!

Emily J. on

Rating:

Customer did not leave a comment.

JOAN M. on

Rating:

Nice place; great staff!

Jeffery W. on

Rating:

Quick, helpful staff.

Tiffany W. on

Rating:

Customer did not leave a comment.

Amy G. on

Rating:

You guys need to learn how to communicate. I had to call everyday to just get a extension ( which indeed is ok ) but then when I go to return equipment I'm threatened by staff saying they were reporting it stolen and that they have I was suppose to return equipment about a week prior. When I Called EVERYDAY and spoke to someone to get extension on equipment. I was told it was ok and that notes were being taken. When clearly that was not the case. I've had so many problems when dealing with you people I just assume I will not be returning.

Oteka A. on

Rating:

Good service over all...

Jean H. on

Rating:

Excellent service!

Moses D. on

Rating:

Nothing to do with the pick up location. I reserved a pickup truck at another location that told me the truck would be at the pickup location because I reserved it. When I got to the pick up location there was no pick ups available. This is terrible customer service. This is like reserving a hotel room out of town and when I get there no rooms are available. UHAUL has got to change this way of reserving vehicles. They basically over promised and under delivered. Great customer service should be the total opposite.

Kelly S. on

Rating:

We had a great experience

Terry H. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Thanks you guys very pleased from start to finish

Angel M. on

Rating:

Simplify return process after hours.

Jamene T. on

Rating:

Thank you for keeping my property safe and secure.

Arah J. on

Rating:

It went perfect. The staff was attentive and helped me save money!

Lisa B. on

Rating:

They have not picked up the Unox They were late for drop and pick up The communication form corporate never got transferred I am to get a 50.”00 credit I was on the phone for about 8 hours fixing issues because u can’t communicate I expect a call and a HUGE credit 612.386.4972

Bryan H. on

Rating:

tire strap ratchets need lubed. rusted and difficult to get to release.... Young lady who helped me was friendly and informative of the equipment. She explained how to hook up in detail...

Charles V. on

Rating:

I was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!

John G. on

Rating:

Customer did not leave a comment.

Sarita K. on

Rating:

I didn’t have issues outside of not having my auto pay set up as requested initially.

Terry H. on

Rating:

Customer did not leave a comment.

Shakharia W. on

Rating:

Kind of expensive, but worth it.

Wanda P. on

Rating:

As per my first experience with Uhaul U-Box near Florida State University, I was impressed with the manner of the staff during my visits. They were courteous, well-mannered, respectful and of course, helpful. I however, believe that they may simply appreciate a helping hand, maybe two, during the busiest week of the year.

Daniel M. on

Rating:

Customer did not leave a comment.

Royal L. on

Rating:

Staff were very accommodating to some last minute changes I had to make.

Junious R. on

Rating:

Customer did not leave a comment.

Lori D. on

Rating:

Customer did not leave a comment.

GARTH B. on

Rating:

Great!!!!

Robyn S. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

nothing needs to be changed

Matthew I. on

Rating:

Sherri at U-Haul Tallahassee was wonderful with delivery and pick-up of U-Boxes. I had a smooth move, everything worked well! It’s hard to get ahold of individual u-haul sites, which is recommended with U-Box pickup. The sites let the phone roll over to the national reservation line, u-boxes are new and some representatives don’t know specifics.

Denna W. on

Rating:

Customer did not leave a comment.

Ruth A. on

Rating:

No issues.

Janet A. on

Rating:

Customer did not leave a comment.

STEVEN Y. on

Rating:

...

Olivia W. on

Rating:

They cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology

Michelle M. on

Rating:

N/A

Sebrena W. on

Rating:

Sharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012

Jacqueline B. on

Rating:

Awesome team. Always readily available.

Christopher R. on

Rating:

It was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.

Paul S. on

Rating:

Very helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.

KINGSLEY M. on

Rating:

Great service

Katoria W. on

Rating:

Great customer service, patience and helpful with explaining everything with ease

chiquetta p. on

Rating:

Great service

michael c. on

Rating:

Great management.

Mike Q. on

Rating:

Just need access to storage with large opening doors after 7 pm too early

Marquita A. on

Rating:

Clean place.

Mark K. on

Rating:

Insurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.

JAMES S. on

Rating:

Sherelle was awesome

James c. on

Rating:

Rental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.

Delisa T. on

Rating:

The office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.

Stephanie F. on

Rating:

I did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!

Royal l. on

Rating:

Courteous, professional staff.

Ty S. on

Rating:

The staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️

Quandra K. on

Rating:

Great experience ,easy process

Brian H. on

Rating:

Very clean and safe place. Customer service was excellent

Thalia w. on

Rating:

Very Nice Storage

Corya T. on

Rating:

This was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.

Albert G. on

Rating:

I was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again

marta a. on

Rating:

Everyone very friendly and helpful.

Salah G. on

Rating:

thank u

Kevin J. on

Rating:

Very helpful! Nice facility and staff

Linda H. on

Rating:

I did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!

tracy l. on

Rating:

This storage company is very unorganized and I was overcharged several times

Orlando S. on

Rating:

very good detail oriented staff and customer satisfaction

caleb e. on

Rating:

When we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it

caroline c. on

Rating:

Sherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.

Sissy G. on

Rating:

Sharelle was most helpful and efficient!

john c. on

Rating:

We are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!

Roslyn T. on

Rating:

Very helpful and accommodating!

Harold L. on

Rating:

I am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin

Herline T. on

Rating:

I am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !

felisa b. on

Rating:

Lost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.