Weekends are. busy - have more than one over-worked agent on duty. We had a line all the way to the door for rentals.
LOUIS SCustomer Reviews for U-Haul Moving & Storage at Capital Circle Northwest
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff and easy check in. Very clean facility and exceeded my expectations!
Brian H | First ImpressionsFriendly people and decent facilities only downfall was not enough open ended carts to move stuff. None actually only the carts that are difficult to load large items.
AMANDA M | Overall ExperienceIt Was Cool. Thank You For All Your Assistance & Help. 🙂
Connie I | Overall ExperienceHate I did not get the young man's name that helped me originally... But he set the TONE for Excellence... Then on to my call to Mrs. Ashley just to inquire about the Storage... Very knowledgeable.. very patient... Very more than kind .... Then again I apologize that I did not get the next young ladies name ... Who certainly went above and beyond... They have no idea that the rain was hiding my tears... But they made the process of my transition so effortless that I even forgot to be sad for myself!
CHER L | First ImpressionsI think that everything should be explained a little better, especially when it comes to the storage free month) plus the extra day cost even with the insurance!?
theodre G | First ImpressionsI really appreciate it thanks a lot
JUAMANITA K | Overall ExperienceGreat service
Tyshawn m | Overall ExperienceN/A
Myrtle L | First ImpressionsEveryone was very good , I don't have anything bad to say. I would use it again.
patricia r | Overall ExperienceNeeded flat bed dolly to put stuff in unit and only mattress dolly were available
Heather S | Online Move InStaff was frendly and helpful! if I had one complaint it would be no flat carts only the carts with the bars so I could only move 3 boxes at a time. Also the area to leave unwanted stuff was mainly just garbage. Otherwise everything else was clean.
mary s | Overall ExperienceIt really helped us alot We actually needed a few more days because our trailer broke down n we had to borrow one which then had a flat tire The manager Michael was very kind and understanding Everybody was
ANGELA H | Overall ExperienceThe staff was friendly and courteous. The entire building was clean and tidy. The only thing i dislike was, if you get bigger units, you receive one large unit and a tiny unit to make up for the size of that one unit. I would like one whole unit.
Shakettia M | Overall ExperienceStaff polite professional and knowledgeable and helpful
Kimberly B | Overall ExperienceI moved out on the 9th not the 30th.
LaNiya C | Overall ExperienceProcess was easy and simple. Staff was kind and always eager to answer any questions I had. I feel confident in this location’s ability to secure my unit even from hours away!
Leah S | Overall ExperienceVery helpful and polite workers made my first experience well worth it
Dequan G | First ImpressionsThe general manager was very rude and un helpful. Advise me to remove my lock just to place another lock on there while in the process of moving out .informed him the account was for me and my mother and she lost the key and he showed no compassion or assistance . Will never use uhual storage facilities again . They try to real you in with the 1st month free but the rest of their services are horrible .
Jeda S | Overall ExperienceMoved out because storage no longer needed
Sid T | Overall ExperienceI think her name was Shameka or Shaneka. Can’t remember her name 100%, but she was very rude! She wasn’t informative or educational at all. I had previously came in and discussed a uhual. Which I reserved and used. Also getting a storage. I’ve been coming to this particular location for years because I really liked it plus the staff were great. This lady, was new to me. But I usually get the education on the free 30 day storage. She didn’t advise me of anything. After everything was said and done she told me the storage was 80 something bucks because I didn’t return the U-Haul to a different location. I had barely anything to put into the storage. I purchased a 5”5. Was very disappointed in her and her service. I went to get a refund the next day! If others that worked there were doing it wrong, I understand she followed protocol. But her attitude and customer service was poor overall.
BRITNEY W | Overall ExperienceDavis was a great help!
Christina S | Overall ExperienceRefer to my complaint
Carol S | Overall ExperienceMy experience at Uhaul was excellent. The unit was well-maintained clean and very convenient. Also, I would recommend Uhaul to a family or friend. Thank you U/Haul for being there for me during a time in need!😇
KELVIN H | Overall ExperienceI am very pleased.
chanel j | Overall ExperienceStaff was very unprofessional and not helpful at all.
Dustin C | Overall ExperienceThanks for all of your help.
VASSELL E | Overall ExperienceGreat experience and if I ever need to I hope I will be welcomed. Thanks U-Haul moving and storage.
linda b | Overall ExperienceGreat staff
tramone c | Overall ExperienceI don't normally leave bad reviews but the staff at this place is not too great. Y'all somehow deleted me from the system and had to re-add me. It was very inconvenient. The staff acts very unprofessional. Only one guy gave me good customer service. It's because of him I didn't give you one star.
Mark S | Overall ExperienceEveryone at the U-Haul place was very friendly very outgoing willing to help except the manager. He acted like he was too stuck up and didn't have time to help he just stated his office every time you were asked was he there they would say no, and he would be in his office so corporate needs to take a look at the system. Manager was amazing.
Alfred K | Overall ExperienceI am being charged for a storage unit I don't have and it's super funny that I'm being charged a late fee for a storage I don't have. Stay away from uhaul they are low quality people and extremely expensive
Eric P | Overall ExperienceNeed someone with experience at the front desk. Line was too long and customers were getting upset.
aubrey p | Overall ExperienceI did not feel confident the staff member knew what he was doing (Jamal). He kept asking the same questions, name address, etc. from me when he could have taken my information down once. When I initially called, the computer systems were down, when he called me back, the message that he left was less than professional or informational...he left his name and to call him back on his cell #. So first, When I left my initial message, I did not know who Jamal was? So, I did not know that I would be getting a call from him. Second, I don't have his cell number. I was not sure who it was. Then when I followed up, this is when I found out when he told me he left me a message. Maybe some training on how to work with customers and how to leave a voice mail message that would give some indication on who they were with a phone number. after about an hour on the phone, he did get done what I needed, I can't say that I was confident that it was done correctly.
boys t | Overall ExperienceThe one guy who checked me in did not know what he was doing and was extremely rude during the check in process. He acted as if I was stupid, threw up his hands, and said he no longer cared anymore at one point. Another time, I was in the facility when air blew through the overhead tube. I was curious about it and asked him what that was about because he was there unlocking the double doors that he had mistakenly locked ( which I had to wait for). He told me he was off the clock so he did not need to talk to me. I have never been treated so rudely as this young man treated me. I was told that I was required to get insurance, although everything written said that was an option. The day before my rental unit was due, I took everything out and told the person at the desk that I was out of the unit. He assured me that all was good. I then started getting overdue notices. I had to call to tell them that I had checked out already. If I need a storage unit again, I will definitely not be going here again.
paula r | Overall ExperienceOnly problem I have they told me I needed no money but I needed up coming out of pocket for a lock and insurance and I was suppose to get the first month and services free because I'm in a disaster impacted area.
Tara L | First ImpressionsSome of the employees are rude
quinteria m | Overall Experiencewe had to rent a truck and get a storage unit and everyone was so very helpful. Great customer service good job U-Haul.
Jamie h | First ImpressionsThe employees are extremely rude, rented me a uhaul that was parked on the side of the building that was broken down and according to them, wasn’t even supposed to be rented. A nightmare experience with uhaul and I will not recommend this location to anyone.
Audrianna D | Overall ExperiencePolice your brass—there were spent gun shells in the parking lot outside the storage area entrance.
Warren S | Overall ExperienceSherri Gavin and Keyontra Barnes are BLACKLIVES MATTER, ANTIFA..THEY STEAL DISABLED ELDER WOMENS STUFF....ALL FOR PROFIT .. ITS BEEN A PLEASURE WORKING WITH UHAUL...ALLOWING US TO TAKE WHAT EVER WE WANT FROM WHITE ELDERLY WOMEN
Keyontra B | First ImpressionsLock was not in the unit as stated. Map of facility is not clear for directions. Facility was very dirty. Someone had shaved in the bathroom and it was all over.
Tiffany P | Online Move InGreat customer service rep
Sade P | Overall ExperienceThe customer service could have been better .
Jamaria G | First ImpressionsMove in was a little bit confusing. Due to limited options was offered a storage unit that wasn't cleaned out but agreed to move in since the lock was included, contract was on monthly to month, using as a storage until end of month. Didn't have a 10x7 available so went up instead of downsizing. Enclosed is a photo attachment of what the storage unit looked like before moving in. Hope to resolve or receive a month free on next rental when downsizing or moving into new until. Inconvenience of cleaning and having the risk orf being accused of damages did not cause. Sent picture to manage email. Assured can move out no contract no fees no problems. Expected move out date to another unit is April 19, 2024. The manager step in towards the end of the transaction to make corrections on account. Mr. Burns and some other prospects were on site waiting. 1st month free was valid only with purchase of moving truck, and didn't want the inconvenience of signing the same contract twice neither wanted my signature electronic in order to copy & paste. So request a paper print out due to all the hacking/scammers & fraudulent activity. U-Haul provides individually alarmed rooms and twice the protection & security so the customer service & standard advantages made up for the headache artificial intelligence was giving Crystal Nicole Coley. Signed as all rights reserved to Crystal Nicole Coley not to family or friends. Definitely having a better experience at U-Haul then the last storage unit. 1 thing on my prayer list answered. Added insurance($5,000) on March 25, 2024 to cover books documents containers paint art supplies clothes electronics devices(intel), hair tools/equipment, clothes, clothing rack, suitcase $1,000 equal or less to in cash notes Resolution to trespass warning against visitors, friends, start properties or personal properties hanging out without being posted. All rights reserved to Crystal Nicole Coley acknowledge that while U-Haul in this facility takes certain precautions to provide clean dry and secure storage rooms and agree that U-Haul in this facility does ensure my property and does have the responsibility to provide insurance for my property as effective March 25th of 2024 furthermore I agree that U-Haul in the facility are responsible for any damages or loss that may occur to the property while in storage. And understand that it is requirement for U-Haul in the facility to maintain insurance coverage for my goods or property as long as they are in the storage facility. With the exception of customers moving out leaving property behind and the manager considering unclaimed property rules and procedures the premises and office were clean. The unit moved in was not moved in ready or clean so emailed and spoke to manager about moving out since none of my options were available.
Crystal N | First ImpressionsThe facility was hot I mean 85 degrees hot. It felt cooler outside than inside the climate control storage. There was a used nasty mattress in the hall old junk sitting by the door with trash down the aisle. When I opened my new storage a damm rodent trap with poison sitting in there. Homeless people standing around and beating me through the door. This place doesn't give me clean or safe. I wouldn't store anything at this facility not even trash. The best decision I made was to ask for a refund.
Jasmine H | Overall ExperienceThe guys here are awesome no problem what so ever
Mario A | First ImpressionsGreat service
David V | Overall ExperienceThe guy at the front didn’t really explain to us where the unit was. It’s all like a big, abandoned strip mall. It was hard to find and frustrating. I had to drive around for a while and finally return to the front desk to ask where it was again. They should have someone show you where your unit is. Customer service is non-existent. Rude staff with a “hurry up and leave” mentality.
Elissa N | First ImpressionsI really appreciate you guys for helping me out.
Dock B | Overall ExperienceHighly recommended! And a blessing to my family and I ! Thanks Team . May God bless Happy New year
stephanie s | Overall ExperienceGreat experience! Helpful Staff! 10/10 definitely recommend! Thanks again!
DELSHILDDICK F | Overall ExperienceI was continually billed and harassed after moving my things out. A manager by the name of James said that he would take care of everything but the bills and notifications never stopped. I moved out of town where my storage was at over 3 years ago.
Jamila L | Overall ExperiencePrices are too high this is why I left. I can’t in good faith to ppl I know refer a storage facility with these high prices.
Belinda P | Overall ExperienceKeep up the good work but add more staff. At least 3 per shift.
Ira B | Overall ExperienceStorage unit was a storage unit. Can’t get anyone on the phone there.
Patricia K | Overall ExperienceHalf the time couldn’t get in. Always trash in the donate bin and never taken away unless complained. Toilet was always trashed and running. Was homeless people hanging around. Trash outside always. They people that where there at the facility never answer the phone and when you went in either outside or on there phone. Last day I checked out the guy was like did take a picture I said no y’all have to go check. He said I know but I’m being lazy. He was eating chips and went out to go check the unit but started talking to another worker and had to come in and ask what my unit number was again. Ask for the manager information he like Rob. I ask if I would get a refund since I left earlier he like I don’t think so. I said I should due to hasn’t been two weeks. I will not refer anyone to this facility. The employee in office have change since the young lady left and went to the pod side. I have been with the facility for two years and from when first started to now have went down 95%. Horrible place to go and don’t care.
THOMAS J | Overall ExperienceThank you for assisting me ! Happy holidays !
NANDI C | Overall ExperienceThanks.
Michael s | Overall ExperienceNeed better customer service
jarmesyia c | First ImpressionsOnly complaint is the difficulty getting in touch with someone at the office, especially if you live out of town and can’t just stop by to speak in person.
Jenna S | Overall ExperienceThank you for keeping my stuff safe and secure!!!!
Stephanie L | Overall ExperienceStaff is beyond AWESOME THANKS UHAUL
Doris W | Overall ExperienceThe staff was very helpful and nice. They helped me get a rental truck whenbthe trailer I orders was not usable due to a malfunction of the hitch. So they did their best to accommodate me. Only thing is it set me back 2 hours of wait time but we got it all figured out in the end. I really love the fact that Ihaul did their best to make the situation right.
Martin S | Overall ExperienceNeed more help.
Cassander W | Overall ExperienceMost of the time system was not operational, was not able access after hours.
Juan T | Overall ExperienceMy experience with U-Haul was a disappointment. I will never recommend this location to anyone. I stayed less than 4 months. I do have another storage I've had for 10 years never had any serious issues. I did try to resolve issues before I moved out.
Glender S | Overall ExperienceI will definitely use the U-Haul storage if needed in the future.
Amani W | Overall ExperienceConvenient, easy and very helpful.
Nicole D | Overall ExperienceThe only thing I didn’t like was they didn’t answer the phone have them time and when you emailed the store manager he didn’t email you back but sends you an email regarding payment.
Jamilya G | Overall ExperienceThe employees where racist and rude especially the girl that worked at the counter the manager there was pretty good but I don’t thank he knew what was going on I never seen him there but talk to him on the phone a couple of times
David G | Overall ExperienceThank you for the opportunity for such articulate and professional service provided by your well trained staff serving our community. God’s blessings always
Zellene S | Overall ExperienceMr. Whitt is an absolute angel
Tanesia E | Overall ExperienceFacility has roaches
spechelle r | First ImpressionsVery nice staff place always clean 🧽
Shakayla P | Overall ExperienceI highly recommend this u-haul storage facility. My only caveat is that often when you call you get transferred to a call center when you need to speak to the local employees.
John W | Overall ExperienceThe card access to the storage was always an issue there are people living in there storages it’s very unsafe can easily get rape or hurt cameras are not working and NO ONE REALLY CARES I reported the people living in the storage and I was told that the people living in them has to do what they have to do and that if they were in that situation they would do the same also the items left from people lasted to many days nails in the parking area I had to fix my tires at my expense to much to list.For the price that they charge for these storage at this location is not worth it oh the bathroom is always dirty people bathed in them
Lilybeth R | Overall ExperienceStaff were competent, swift and friendly. Amazing Staff!
electa w | First ImpressionsMy only issue is that it took three phone calls for them to close out my account. After three calls and 14 days of being out of the unit they finally closed out the account. Also a letter with my daughter’s name on the envelope but my name on the letter was sent out. This is very unprofessional and was the only way I knew it was still saying I owed after the first two calls and the promise to close the account.
Deana J | Overall ExperienceMr. James was very very helpful and understanding! He made access to the storage facility very comfortable! Because of his customer service I would definitely recommend and rent a unit here again! -Kenitra
Kenitra C | Overall ExperienceOnly issue was there was items in the storage unit and then I had to choose a different one that was bigger and cost more. Staff was very helpful about everything
MARSHALL K | First ImpressionsYour staff is high all the time and were just talking with each other and ignoring us. The access cards worked only half the time. There are homeless ppl living in some units and the staff was washing there personal vehicles when i needed access. And the manager doesn't answer his number
nicholas t | Overall ExperienceI wish the storage hours were 24 hours lol
Heather S | First ImpressionsFirst attendant who helped did not know what he was doing, card was not fully activated. Came back and second attendant seemed to know more but then left in the middle of helping us. Felt very discarded and entire process was insanely slow and inefficient.
Elizabeth P | First ImpressionsGreat customer service and the overall facility/unit was always clean.
Cleveland K | Overall ExperienceThere is roaches and I brought them home with me I tried talking to a manger and never heard back very disappointing
Kayla V | Overall ExperienceI was informed by email that a lock would be waiting inside my unit and it was not. I had to go purchase one
heather w | Online Move InStaff was great. Climate controlled storage and good lighting. Facility secure but perhaps overly so as often access was not easy (using large sliding doors) even with the access card during the day. This may be due to the surrounding area and limited staff. Also facility needs more staff to help keep ahead of maintenance/ clean up. Not horrible but could tell they were short staffed. Think this delays making units available again once the are vacated. Finally only one flat cart for moving items. There were twoatterss carts but only one all purpose flat cart.
Michael B | Overall ExperienceThank you
Kanecia D | Overall Experiencei just didn’t understand why they gave us cards to get in after hours and still wasn’t able to get in after hours
Jordan G | Overall ExperienceI had a unit at this facility since 2019 and nvr once had a problem! The staff were great nd the unit itself was worth the money. I had a fridge in there for 4 years and it nvr molded up!
BILLY D | Overall ExperienceThe new manager was quite rude and sarcastic and the reason I moved my things. I was late paying my rent, and when I went to get a few things out of storage almost 2 weeks later there was an extra lock on my unit. When I asked the person up front why, he said he didn't know because my status was paid in the system. The manager then asked what unit so he could see why, he then says I never got around to it, to take it off. I said but what if I came in after hours? His response was, well you were late paying so I'm late removing the lock. Quite unprofessional and I will never patronize this U-Haul storage facility ever again.
Yolanda W | Overall ExperienceMr. Riggs was very helpful courteous and knowledgeable. He explained all the terms and conditions and expectations.I was very pleased.
sylvia y | First ImpressionsI moved out on I/28/2023. Please correct your notes.
Mary H | Overall ExperienceGot my refund they rented me a room with a lock on door and I waited 2 hours and still didn’t get in it
Matthew S | First ImpressionsThe only thing that could really be improved is the amount of debris outside the facility and around the facility, to include the parking lot. Otherwise it was a really good experience.
Rebecca W | Overall ExperienceWay way over price for the size of the unit extra space storage is cheaper and same quality but it was convenient only because I had drop my U-Haul trailer off at the same place I got the storage .
lakia H | First ImpressionsNo assistance to find storage unit. Too large a facility to just drive around looking. I asked two employees and they didn’t know themselves where the entrance was??
DONNA H | First ImpressionsN/A
AChaia J | First ImpressionsThe only problem I had was they charged my account after I moved out but quickly reversed it .
Reggie C | Overall ExperienceI had a few issues while there that never got resolved but overall it was a nice facility but it was high in price
MIRACLE L | Overall ExperienceI had a problem with get in the storage the same day I rented it. My key didn’t work talked to the manager and was told that I wouldn’t get charged a late fee for the rental of the truck or anything else. But I was charged because it was in my husband name but his name is on the storage along with mines and my name and number was on the rental of the truck. Haven’t talked to anybody yet but I’m sure the manager is going to take care of it.
Sabrina D | First ImpressionsVery nice staff. The check-in wait time was a little long.
Rydell S | First ImpressionsStaff is helpful AND friendly.
KIM B | Overall ExperienceStaff is awesome.
scott p | First ImpressionsAwesome employees that were super friendly and helpfu
BRIAN B | Overall ExperienceRoaches. Went to move out and roaches were everywhere and in everything. The dismissed our complaint. Said it’s not their problem and they can’t be responsible or liable for everyone who rents there. Be very careful. The roaches we smashed were still there a week later when we went back to complain again.
Emma A | Overall ExperienceSherelle was very pleasant to interact with and took care of me. not only did she have the recommended storage unit I needed, but she was able to change the drop off location of the 10ft. Uhaul I rented, so I could do everything at that location.
Maria L | First ImpressionsThe U-Haul was not expected so they want to put the damages on me
Ramona D | Overall ExperienceMr. Morris was a great help. He explained everything to me clearly. He was very patient with me
margurett m | First ImpressionsStaff (light skinned African American guy with plaits) was very rude, he’s one of reasons I didn’t use your facility. The other reason was the roaches. I was willing to move to a different unit within the same facility, however his attitude was horrible and didn’t exude any concern for my issues. He need to enroll into a course on how to treat customers.
Kanika M | Overall ExperienceYour units require bug maintenance, roaches were everywhere. One guy in particular was VERY RUDE. I’m not sure of his name, but he’s African American with plaits. He said he got to work at 12pm on 10/18/22.
Kanika M | First ImpressionsThank you for having such a very nice and very helpful Staffs.
Essie L | First ImpressionsCan someone please call me asap 850-661-9483,,,,,I tried to resolve the dispute
CLARENCE I | Overall ExperienceA very nice and clean and secure place to store ur things.
MIRACLE L | First ImpressionsGreat and convenient!
shonda m | First ImpressionsMs. Gavin goes above and beyond to assist her customers in every way!!
Yolanda W | First ImpressionsWould have liked a bigger storage, but was told there were none available
Kirk H | First Impressionsthank you
Karen P | Overall ExperienceWill always be an U-Haul customer.
Mary C | Overall ExperienceThey went above and beyond to accommodate my family and I.
Kayla L | First ImpressionsCourteous and friendly. Ready to help.
Dotti S | Overall ExperienceThey were friendly and very helpful great team
Irasema N | First ImpressionsKeycard didn’t work to allow access to the area to access the storage which was frustrating . . .
Mackenna D | Overall ExperienceEverything was great and the process was easy. We were able to close our storage space online after moving out. We would use them again and recommend this facility.
Trista U | Overall Experiencefound multiple cockroaches in my unit while leasing
Erin K | Overall ExperienceI really appreciated the ease of my being able to book from out of state and payment online was very convenient. I liked the keycard access to the building and the temperature controlled units. The loading area and available carts made the move easier. Will be using this location again.
Jennifer B | Overall ExperienceThe Management at this location was very professional.
Carol D | Overall ExperienceMuy bueno, pero muy caro. Pague un mes y no lo use completo y no me compensaron los días no usado. Sin excusa.
Ismael P | Overall ExperienceGreat customer service both locally and the call center.
John B | Overall ExperienceSherelle was so helpful and professional!!!!!! Hard to come by these days!! 👍🏾
LAKEYA O | Overall ExperienceSherelle Gavin was very nice and very knowledgeable. she told me that she would call me back and she did. I been trying to get a storage unit since march. She called be back and told me she had one available and when could i come it. didn't think it would be that soon but very please and thankful for her. she is a blessing . i rate her a 10..........
sara J | First ImpressionsFriendly Staff. Thank You 😊
Connie I | First ImpressionsWe well love us yall again thanks U-HAUL FRIENDS
michael r | Overall ExperienceWhat a wonderful and pleasant employees at both locations and Mr Trucker Damonta Morris .
Mary C | First ImpressionsI was very pleased with U-Haul 's storage facility and will use again if needed in the future.
mollie d | Overall ExperienceGreat customer service!
Jacquelin M | First ImpressionsToo Expensive
Shay M | First ImpressionsIt is great! The building is secure, safe, and clean.
Lyric K | Online Move InRoach infested
ROBRIANNA B | Overall ExperienceGeneral manager was excellent with helping g me
Camay P | First ImpressionsThe staff at this location are always very pleasant and helpful!
Erica G | Overall ExperienceYou tell me that you cannot access my automatic payment for months. You threaten to auction off my stuff, even going so far as to send me several letters. You contact my family about payments. I even received notice that the auction had occurred. Then yesterday you somehow miraculously access the autopay I set up in store last September and charged my card for almost $500 all at once. Please make it make sense.
BRIAN C | First ImpressionsI had an item stolen from inside the storage area. I went in to report it but there was a line of people. I could not wait because I had other items that I could not leave unattended while I waited in line. I called the store to report the stolen item and had to speak with someone in a call center. The agent stated that she sent a message to the store, but I was not contacted regarding the issue before the end of business hours.
KIANA C | First ImpressionsAfter spending well over some $6,500 dollars on my move, was DENIED a free month rental of storage at this facility ! Movers should be aware of the practices utilized by U-Haul when it comes to payments. Once they get your credit card or Debit card information, one will be continually charged without notice !
Waylen N | First ImpressionsA Roach problem
dakadra s | Overall ExperienceTo whom it may concern my experience at this Exstablishment was very good very professional
ECRES R | Overall ExperienceThe young sales lady was professional and very friendly and helpful couldn't ask for a better sales person we was very happy with her very patient.
patricia r | First ImpressionsThe staff never answer the phone . They over charge me on the storage I will not be back
Andrew S | Overall ExperienceThe entire staff was professional and friendly
Mary A | Overall ExperienceThe morning lady and the guy that was on night shift they deserve a raise they was an great help
Aldonius H | First ImpressionsThanks for all of your help, with storage and the Uhaul moving truck.
Thahaya B | Overall ExperienceMy unit's contents were covered with fiberglass, which had fallen from a batt from the ceiling I assume. Bathroom lock was broken and the facility was underlit.
Laura S | Overall ExperienceStorage unit roof had a leak and ruined our $1200 brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.
Douglas B | Overall ExperienceVery professional staff friendly and helpful.
Joseph D | First ImpressionsThis is a very good storage clean and climated , so, whatever you put there is gonna keep well, I highly recomend this
JOSE A | Overall ExperienceThe manager here helped me several times. Each time, she was professional, courteous and extremely nice. She is great!
Joey W | Overall ExperienceHonestly while the facility is nice, the staff negates all of that by being the most rude and non helpful personnel EVER! The ONLY Person who was helpful was Berry and she was AMAZING. If not for her, i would say this place isn't worth even considering.
Gloria H | Overall ExperienceYes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.
marc B | First ImpressionsWe signed up for one location and were transferred to another. We prepaid for the summer but the payment didn’t get transferred. It was a nightmare trying to get the billing straightened out each month.
Kelley G | Overall ExperienceJust don’t like how my rate increased while I was renting the storage unit
Wendy R | Overall ExperienceI appreciated the safety lock you guys added but it might be a good thing to tell people so they don’t freak out when they get to their unit (or maybe you guys did tell me and I didn’t notice oops)
molly m | Overall ExperienceI would definitely use again.
William D | Overall ExperienceManager Shorel and her staff were cordial and helpful. Will be booking additional reservations shortly
Durk F | Overall ExperienceThe staff was very friendly and helpful to me if I ever need a storage unit I will be back
David K | Overall ExperiencePlace smelled like trash when we arrived to move out
Lloyd C | Overall ExperienceNo comment
LaSophie N | Overall ExperienceGreat staff and excellent customer service.
SUZANNE L | First ImpressionsThe manager was very helpful and was able to locate my reservation quickly and was very organized. She has excellent interpersonal and customer service skills.
Durk F | First ImpressionsBeen having difficulty with the service. The uhaul has my information wrong all the time.
Cheri S | First ImpressionsThe customer service by the staff at this facility was outstanding!
SUZANNE L | Overall ExperienceThe fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your website
AARON C | Online Move InThe staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.
Gloria S | Overall ExperiencePlease have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.
erline o | Overall ExperienceThe facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.
Vanessa J | First ImpressionsNo comment
LaSophie N | First ImpressionsPrices are a bit high, but the overall experience was great
Daryl M | Overall ExperienceExactly what I needed.
William D | First ImpressionsI was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!
Brandis T | Overall ExperienceThe general manager gave me detailed information on our unit. She was extremely nice and professional.
Joey W | Online Move Inmanager was nice and helpful
Jelissa P | Online Move InSmooth process. Highly recommend.
Tyquan S | Online Move InVery nice and kind people. Would the be happy to rent again.
Celia C | Overall ExperienceThe office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.
Shawanna R | First ImpressionsThe staff was awesome
Tanisha H | Overall ExperienceThe storage facility was very clean and well secure. Staff was courteous. I would highly recommend.
Scott B | Overall ExperienceThe staff, especially Jessica Wass always rude. Extremely unhelpful. When we would explain situations and say hey we have cancer and have been in the hospital we were met with not our problem you need to pay your bill y'all just don't like paying bills or other nasty statements like this. My very favorite was the very last call on the 27th of January when I picked up the phone to answer and before I could say hello Jessica was on the other end mocking me and how she thought the call would go. Our road has been very hard and long and this $94 storage was supposed to ease our minds. Your store made it to where I will never shop U-haul again. As my husband, is a disabled veteran we plan to to a great deal of travel into the years of our retirement. U-haul will not be a part of those plans in anyway.
Tim V | Overall ExperienceThe manager was great! She was very helpful will recommend!!!
Jennifer L | Overall ExperienceThe monthly costs is very expensive.
Kimberly D | Overall ExperienceI was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.
Leslie S | First ImpressionsVery friendly and accommodating employees.
Bobbie S | Overall ExperienceThe store clerk was wonderful and the manager was easy going.....
STEPHANIE B | First ImpressionsThey was very nice and helpful
cheryl g | First ImpressionsGreat customer service
Sheryl V | Overall ExperienceHighly recommend this U-Haul location. They were very friendly and very accommodating and had the utmost security at their facilities. My items felt safe at all times without any worry.
Satcha S | Overall Experiencethe staff was beyond courteous , very helpful, professional. I wasn't aware that U-Haul even rent storage spaces. I was very please. I would let everyone know about your services. Thank You
Sevaughn C | Overall ExperienceIt was easy to move in and move out. The staff was helpful when I had questions. I’d use this place again in the future!
Lillian C | Overall ExperienceThe staff were very helpful, one of the employees even offered to help me move my things
Jamila L | First ImpressionsLaquandra is the best
Chris K | Overall ExperienceStaff very helpful and kind!
Rylee C | Overall ExperienceThis location was super convenient! The front office staff was helpful and professional. I was able to complete the contract within minutes and able to move in quickly thereafter. While at U-Haul Storage, I was able to visit often and had no problems accessing my unit. My move out was just as easy - appreciated the quick timing of the whole process!
Yvette B | Overall ExperienceOnly compliant....when I needed help I pushed the help button & no one ever answered ever
Maya B | Overall ExperienceThe only issue I had was when I went to check out. The female employee was on her phone and none of the employees were wearing masks. She said I was all checked out and I asked “that’s it? I don’t have to do anything else”. She told me I was good to go. This employee had an attitude problem and I had a bad feeling that I wasn’t going to be fully checked out. I got a notice 2 weeks later that I was late for my payment even though I had already checked out. The associate who I spoke to when I called regarding this matter was very helpful and she got me officially checked out.
Lauren C | Overall ExperienceI was charged a late fee even though I informed and showed PROOF that fraud was found on my card and it was cancelled, so I had no way of paying.
Cameron B | Overall ExperienceThis UHaul place is great!!!! Everything was clean, employees were friendly and helpful and knowledgeable!!!! Every time we connected with the facility by phone each and every person was extremely helpful in answering our questions and completely fulfilled our needs and went above and beyond our expectations. The staff we came in contact with were terrific. A special Thanks to the manager Sherelle, what a fantastic person!!!!
Francesco M | Overall ExperienceSharell was great and the two young men were great as well I can’t remember their name.
gabrielle v | Overall ExperienceExcellent customer service and courteous staff. Everyone, especially Laquandra made my moving experience very easy. Would definitely recommend this facility to others
Monet M | Overall ExperienceGreat customer service!
Kierra W | Overall ExperienceI used them for a home renovation. The movers loved the easy access. And I can say this was the easiest storage set up and use I have done thus far. Will be transferring my other storage over to U-Haul as soon as I have time! Sherelle Gavin was so nice and helpful! Thanks to all.
donna f | Overall ExperienceExcellent staff service inperson and on the phone Rate100 plus
loretta w | Overall ExperienceManager was very helpful. I would recommend to anyone.
Julie B | Overall ExperienceComplete customer satisfaction and service
Yediydeyah Y | Overall ExperienceWonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!
Hannah H | First ImpressionsA little confusion about my reservation and the location. Worked it out though.
MICHAEL W | First ImpressionsGreat Service
John S | First ImpressionsI had an incredible experience at this uhaul. Great facility and excellent customer service.
Aaron M | First Impressionsthe gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well
kelly p | Overall ExperienceNo suggestions. No complaints. Everything was organized and pleasant.
Kymberlee D | Overall ExperienceOnly negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.
Julie B | First ImpressionsNone of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.
Stephen H | First ImpressionsSheri and Shrell was very very helpful.
Debbie W | First ImpressionsThe customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Thanks again!
Lauren C | First ImpressionsNice staff and they’re always really helpful
Precious P | Overall ExperiencePersonalized care far above my expectations. Thank you
Maureen W | Overall ExperienceSherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.
Jamie K | Overall ExperienceLaquandra was awesome! The facility was spotless.
Kymberlee D | First ImpressionsMy visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Thank you
donna f | First ImpressionsAll of the staff were very friendly, helpful and knowledgable. It was beyond great customer service, it was a great customer experience. Sincerely, Brandon a rising 2nd year FAMU Pharmacy Student's Dad
Brandon T | First ImpressionsStaff was very helpful
India C | First ImpressionsEasy and clean
Phillip A | Overall ExperienceThe manager out there is wonderful. She was always very nice and seemed happy to be there and happy to help. Give her a raise!
David W | Overall ExperienceAll staff members that I encountered were very friendly, quick, and helpful—going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!
Delisa T | Overall ExperienceNo access after 5p makes it difficult
katrina w | Overall ExperienceI was very happy with my service today
Linda J | First ImpressionsThe staff was excellent very helpful and curtious
Ruth M | First ImpressionsVery helpful. Very friendly. The facility was immaculate! Very well maintained!
Lisa M | Overall ExperienceTerrific location
james s | First ImpressionsSharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!
Ycedrah W | First ImpressionsI was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.
lorraine a | Overall ExperienceNo
Melicia L | Overall ExperienceMy time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!
Arah J | Overall ExperienceNice place; great staff!
JOAN M | Overall ExperienceWe had a great experience
Kelly S | Overall ExperienceThank you for keeping my property safe and secure.
Jamene T | Overall ExperienceI was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!
Charles V | Overall ExperienceI didn’t have issues outside of not having my auto pay set up as requested initially.
Sarita K | Overall ExperienceGreat!!!!
GARTH B | Overall ExperienceNo issues.
Ruth A | Overall Experience...
Steven Y | Overall ExperienceThey cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology
Olivia W | First ImpressionsN/A
Michelle M | First ImpressionsSharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012
Sebrena W | First ImpressionsAwesome team. Always readily available.
Jacqueline B | Overall ExperienceIt was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.
Christopher R | Overall ExperienceVery helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.
Paul S | First ImpressionsGreat service
KINGSLEY M | First ImpressionsGreat customer service, patience and helpful with explaining everything with ease
Katoria W | First ImpressionsGreat service
chiquetta p | First ImpressionsGreat management.
michael c | First ImpressionsJust need access to storage with large opening doors after 7 pm too early
Mike Q | Overall ExperienceClean place.
Marquita A | Overall ExperienceInsurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.
Mark K | First ImpressionsSherelle was awesome
JAMES S | First ImpressionsRental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.
James c | Overall ExperienceThe office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.
Delisa T | First ImpressionsI did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!
Stephanie F | Overall ExperienceCourteous, professional staff.
Royal l | First ImpressionsThe staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️
Ty S | Overall ExperienceGreat experience ,easy process
Quandra K | First ImpressionsVery clean and safe place. Customer service was excellent
Brian H | Overall ExperienceVery Nice Storage
Thalia w | Overall ExperienceThis was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.
Corya T | First ImpressionsI was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again
Albert G | Overall ExperienceEveryone very friendly and helpful.
marta a | Overall Experiencethank u
Salaheddin G | Overall ExperienceVery helpful! Nice facility and staff
Kevin J | Overall ExperienceI did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!
Linda H | ReservationThis storage company is very unorganized and I was overcharged several times
tracy l | Overall Experiencevery good detail oriented staff and customer satisfaction
Orlando S | ReservationWhen we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it
caleb e | Overall ExperienceSherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.
caroline c | Overall ExperienceSharelle was most helpful and efficient!
Sissy G | Overall ExperienceWe are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!
john c | Overall ExperienceVery helpful and accommodating!
Roslyn T | ReservationI am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin
Harold L | Overall ExperienceI am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !
Herline T | ReservationLost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.
felisa b | Overall Experience