Customer Reviews for U-Haul Moving & Storage at Causeway Blvd

6,541 reviews

3800 N Causeway Blvd   Metairie, LA 70002
(At the foot of the Causeway Bridge)

(504) 837-4122

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 837-4122

3800 N Causeway Blvd
Metairie, LA 70002
(At the foot of the Causeway Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Make sure that the customer received everything they order. We did not receive the appliance dolly or the furniture covers. Out of all we ordered, we got the truck.

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
3.0

Workers were ok but the 26"truck i rented ran hot within 3 hrs after renting. I returned the truck and was told I would receive a call the following morning which never came and I have not been able to speak with Noone as it takes about an hour on hold. Who has that kind of time? Not me. I've had to separate charges in the last two days to my credit card. Which seems to be valid but not really cause I didn't finsh the job I was doing due to the issue with the truck but didn't take no time for them to charge my card but yet to call with a comp or discount or even an apology..so uhall if you reading please contact me or ill jus start using @penski

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Nothing, everyone was friendly, helpful and courteous.

Julia T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

Marcelle C. 
Rating:
5.0

Customer did not leave a comment.

JOANN F. 
Rating:
5.0

Customer did not leave a comment.

LaKeisha W. 
Rating:
5.0

Everything went very smoothly. I was nervous because I am not experienced in using a phone to check in, but it was not busy snd I was able to check in through an employee. Great, smooth experience!

Mary F. 
Rating:
2.0

The two ladies at the front desk were very rude and it didn't seem like they cared about anything.

ANGIE F. 
Rating:
4.0

Haul needs to change the gas locks to LOCKING gas locks on all trucks.

Juliann M. 
Rating:
5.0

I was very satisfied with my experience. I can't think of anything offhand to suggest to improve.

Joseph L. 
Rating:
4.0

Very happy with vehicle, service and employees. Make sure customer understands the vehicle must be returned with gas at or beyond the previous level.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

CHESSON C. 
Rating:
5.0

Easiest return of equipment ever! Great people there.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

we interacted with was excellent.

Alison R. 
Rating:
5.0

The truck I was issued suffered severe damage from Hurricane Ida. Most notable was the cracked windshield which covered half of the windshield. The interior of the cab sm led of cigarettes and there was trash in the ashtray.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
2.0

Customer did not leave a comment.

Jonathan H. 
Rating:
1.0

I had my movers show up with a truck to unload and put in storage and the unit I rented had a lock on it. They double rented and I had to find somewhere else to go because nothing else was available.

roxann s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzan H. 
Rating:
5.0

Dropped off my rental truck at this location and the service was fast and friendly!

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

outstanding service a week after a major hurricane !!!

JAMES EDWARD A. 
Rating:
4.0

More people behind the counter to help move customers along quicker thank you

Daniel J. 
Rating:
4.0

Staff good but red engine light came on after 10 miles-!!I had to cancel my planned trip and move furniture to storage instead of driving 90 miles Had $100/hr workers - would have had to return to location unload and reload truck- You should not send equipment out that is not in working order I want a full refund and you should pay for my workers to reload truck

connie B. 
Rating:
1.0

Consult my file for details of u-haul debacle.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
3.0

Truck went through gas extremely fast. We spent more in gas than we bargained for

April D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
1.0

Make sure the vehicle has enough gas for the next customer. We are struggling through the aftermath of Hurricane Ida the vehicle was rented to me with 46 miles to empty. Gas stations are closed and gas lines are long (waiting in line for hours). I filled up the truck because gas is scarce and thought I would be credited and the manager refuses to credit me. I will not use Uhaul again and not recommend to anyone needing assistance.

Toni W. 
Rating:
1.0

They charged me $64 in the midst of a gas shortage during a hurricane for refuel fee even though they gave me a uhaul with 1/4 tank of gas.

Martine W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

I have zero complaints. I was so happy they were open during these difficult times.

Jasmine C. 
Rating:
5.0

Spacious facility in a location close to my destination. Manager was very helpful.

david K. 
Rating:
4.0

Customer did not leave a comment.

Catherine Y. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Everything was Excellent..

Carolyn M. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

There's no need for you guys to change anything you guys are great I always rent from your bank you

RHONDA C. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

NA

Andrew C. 
Rating:
5.0

Considering the effects of Ida, the location was open and operating like nothing happened. Rented the truck to run supplies from Houston to New Orleans, and the truck rental and drop off was the easiest part of the whole thing! Thanks U-Haul!

Troy J. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY L. 
Rating:
5.0

Get billing department together rented 2 days charge 4 the 3!!!

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

LLOYD D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
1.0

A hurricane was hitting so the lines for gas we're very long and I got charged for overages on gas

COLIN W. 
Rating:
4.0

Customer did not leave a comment.

Jill K. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

The whole transaction went smooth from start to finish . The key is to make sure you reserve your truck in advance. You will be in and out in minutes.

John F. 
Rating:
5.0

Customer did not leave a comment.

Lauren G. 
Rating:
2.0

Feels like I should've received a discount for returning the vehicle 21 hours early, still charged for a 3 day rental even though I never gave a firm return date. Especially with a looming hurricane where I need to evacuate my family

William J. 
Rating:
5.0

Customer did not leave a comment.

ERICK V. 
Rating:
5.0

All good

MICHAELJ M. 
Rating:
3.0

Some of your staff are downright rude! I will go elsewhere for my truck rentals in the future.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
4.0

Customer did not leave a comment.

Ericlon B. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Everything was Great. The only thing was that the truck did not have a regular steel cab. It looked like the back was cut off and a fiberglass shell was attached. This made for a very noisy drive. Other than that it was good.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
4.0

Customer did not leave a comment.

Clifford S. 
Rating:
4.0

Professional Staff. Speedy service

TODD W. 
Rating:
5.0

I love the place. It's nearby and easy to access. Offering everything to move easily.

sally G. 
Rating:
1.0

Have equipment available for time when it is reserved for or at least offer/discuss alternatives if what was requested was not available. If you are unable to fulfill the equipment request, keep the custom up to to date if the situation. Don't make the customer keep calling. I will not return to u-haul.

Lacey M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
5.0

Everything was great!!

KAREE J. 
Rating:
5.0

Very friendly and helpful

Brad C.  |  Overall Experience 
Rating:
3.0

When we returned our truck an associate jumped to help which I thought was really nice of him, he took care of putting all of our information in the app. But when it came to charging me for the mileage he charged me extra then what the odometer said.

Natalie L. 
Rating:
5.0

Always a great location!!!!!!!!!!!!

lawrence N. 
Rating:
5.0

Used this site before and great service every time.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Very smooth process. Impressive. Employees actually seemed like they enjoyed being there, or at least gave that perception, which happens from time to time. Nothing negative about the experience.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY W. 
Rating:
3.0

When I booked my appointment I was told it would take 2 maybe 3 hours. Since I live 1hr and 1/2 away I said ok I'd would have to just wait. Well it took 5 and 1/2hrs. I get that they were backed up but there is no sitting area or anyplace for customers to wait. I found a chair in the back of store that I'm sure was for employee. I was disappointed I was misinformed of the timing. The hitch was finally installed and the mechanic was the only one who keep me posted and apologized for my wait time. If I tell anyone to go there I'd be sure to explain it can take all day and you must drop off as it not set up for customers to wait.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Henry R. 
Rating:
3.0

your app has NEVER worked. it is on two of my devices but never works. you should remove it from the market

Hinsel S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
3.0

Customer did not leave a comment.

BYRON A. 
Rating:
5.0

Everyone was very helpful. Especially Jamal who helped us. He was friendly and knowledgeable. Excellent service.

TERRY S. 
Rating:
2.0

tell your employees to stop being rude. When I pulled up to get my trailer, I was immediately yelled at by the guy in the yard telling me "this isn't your fucking front yard". If I didn't need it so badly, I would have kicked his ass and left.

Matthew R. 
Rating:
5.0

Easy and fast pick up of truck. Had my truck ready to go.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

latoya J. 
Rating:
5.0

Good overall experience

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
3.0

Customer did not leave a comment.

KIJUAN P. 
Rating:
5.0

Customer did not leave a comment.

Troy J. 
Rating:
5.0

Just keep the drive alive.....

Robert T. 
Rating:
5.0

Customer did not leave a comment.

daniel W. 
Rating:
4.0

Customer did not leave a comment.

Lucy Y. 
Rating:
5.0

While I was checking out the trailer and conducting the final light check, we discovered that one of the lights was not working. Naturally I didn't see this but the employee notified me and asked me to go see the front desk and ask for the next available trailer. They took care of me and we hooked up the new trailer and I was on my way. Excellent customer service. Thank you and keep up the good work.

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mohamed h.  |  Overall Experience 
Rating:
5.0

Excellent experience.

Jerry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susanne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLEN S.  |  Overall Experience 
Rating:
5.0

Staff was always pleasant and helpful.

Cesar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CREYON M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN B.  |  First Impressions 
Rating:
5.0

They are so friendly!

Ernestine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin J.  |  Overall Experience 
Rating:
3.0

The storage was fine but when I couldn’t pay for it y’all made sure to put the lock on it right away and when I would pay to get it opened up y’all took yalls time to unlock it for me. So.. idk

Gerald M.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and informative. I would recommend this location to anyone .

Kenyettra T.  |  Overall Experience 
Rating:
5.0

Other than being charged an additional month after closing out my account. It was a great experience.

William T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Caren C.  |  First Impressions 
Rating:
5.0

This location was amazing! The staff all around went out of their way to make sure I was accommodated. I couldn't recommend them more. I'm looking forward to having to visit my stored stuff just to say hi to everyone

Monica H.  |  First Impressions 
No reviews have been submitted for this location.

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