Customer Reviews for U-Haul Moving & Storage at Center Point

3,053 reviews

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Myra P.  |  Overall Experience 
Rating:
5.0

My experience with this location was very pleasant, but my over all experience was not good with the pick up location to my reservation for my storage unit.

Erica S.  |  First Impressions 
Rating:
5.0

N/A

Glenn A. 
Rating:
1.0

Train employees, clean trucks and other equipment,train employees

Eric S. 
Rating:
5.0

more employees

Karla R. 
Rating:
3.0

Customer did not leave a comment.

NESA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne G. 
Rating:
5.0

We were exhausted from moving and the young man checked us in quickly and so pleasantly! Excellent customer service.

Dawn B. 
Rating:
1.0

I was charged for items that I didn't use. Only used the truck no equipment

Diana N. 
Rating:
5.0

I am able to provide really positive feedback on the origination location because they saved me from your online experience. I did the online process and was planning to show up and use the app to get the vehicle. I scheduled the pickup for 3:00, but couldn't get there until 4:15. When I went to use the app, my reservation had been cancelled. I received no notifications or phone calls. The online process was a disaster.

Dwight J. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The staff was very understanding of my situation and Daniel helped with the hitching device. Management was awesome! Making sure I had everything!

LATITSHA R. 
Rating:
3.0

I was sent a email stating that I owed late fees after I had already moved been moved out for two weeks !

COREY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kiera C.  |  First Impressions 
Rating:
1.0

I was overcharged and I had a very bad experience customer wasn't pleasant

Tasha M. 
Rating:
4.0

Truck rode so ruff. I understand the trucks are going across the world but some trucks feel like they need a front in alignment thought I was about to flip over while driving on the highway. Note I don't drive more then 5mph over the speed limit.

Alondra W. 
Rating:
5.0

Customer did not leave a comment.

Julius T. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN L. 
Rating:
5.0

The lady that checked me in was awesome her name was Ashley .I had to get an extension on my rental and every thing was fine the next morning a different lady had called me threating me saying she was gonna report the truck stolen and was very hateful then hung the phone up on me .I returned the truck when I still had 12 hour remaining on it and was charged a whole day I had extra gas in the truck and did not go over my miles .I was suppose to have gotten a smaller truck but the lady said they didn't have any available .so I saw several trucks in the parking lot that they got transported there .hua.so here I am with out a truck and my furniture not being able to move so I had to pay somebody to move it .when I should have had the truck for 12 more hours and got charged a whole day.one of the employees was a bad representative and ugly to her customers which I was a paying customer she was way out of professional customer service skills .she did not help me one bite didn't care if I had a truck or not I was expecting to bring the big truck back and get a smaller one .it was aweful because I didn't have a way of going or nobody to pick me up and my furniture was not moved in a timely matter like it was suppose to have been so I had to pay late fees to get my belongings.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

josulyn K. 
Rating:
3.0

Customer did not leave a comment.

Tajmah M. 
Rating:
1.0

I was charged a gas fee After putting gas into the truck

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Darrell G. 
Rating:
5.0

The customer service was great!

EraNisha K. 
Rating:
3.0

No comment

Lisa C. 
Rating:
3.0

Employees need to provide my information!!!!!!!!

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
4.0

👍🏾

Andre F. 
Rating:
5.0

You need at least two workers after 5pm. But beside that everything was great.

Pamela P. 
Rating:
1.0

I was charged for a utility dolly I never received. The clearly said she'd did the refund but I was still charged for it. I called Uhaul 3 times without resolution. I'll have to dispute the charge in order for it to be taken off.

English W. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

This was a stressful process just to even get a rental. I had to go through hell and high water to get my reservation and then had issues getting a truck. I went to multiple locations trying. When I found out that my reservation was then placed at the Center point location I was very upset because it was out of my way. The rep there was very nice and understanding and she took care of all of my needs.

latanya M. 
Rating:
2.0

Customer did not leave a comment.

Matthew F. 
Rating:
1.0

I never received a rental the reservation was canceled on May 1 and I am just know getting information on a rental

Nikita W. 
Rating:
1.0

There was one gentleman working who was handling all the customers. He was excellent but there was one employee who was just lingering around doing nothing. One person on Sunday is unacceptable. I will never rent from this UHaul store again. Plus it's in a real bad area of town and I worry about my safety.

Robert L. 
Rating:
3.0

When I went in at 9:45 there were nine people there and one emplotee who was doing all he could to take care of everyone. I was finally able to leave with my rental at 10:45. Maybe have an additional employee there?

KERRI G. 
Rating:
1.0

I requested an extension of rental on Thursday may 19th at 12.30pm it was accepted and the young lady told me 21.69 would be charged to my phone but a 99 hold was also put on my card Friday when I went to pick up truck the truck was gone there was two bags left in the truck and I did get our camo backpack bag but there was a black duffel bag with tools and two lights that were square-shaped that you put in the road to stop traffic or to light up a vehicle abandoned or broke down on the side of the road these things tools and lights were not cheap the center point location told me that the only thing found in the truck was the camouflage backpack I was also not notified that the truck was being picked up that would have been nice to know I have no problem paying the mileage on the truck I have no problem with setting up that date to pay that but I'm not happy with the fact that on Sunday prior to the 19th we tried three four different locations to pick up a truck each time the reservation had to be moved because there was no truck available one time because there was the office closed 5 minutes when we got there we were doing a mobile pick up when we could have just walked in and got in the truck but we weren't told that you have a $50 return if a reservation is messed up by U-Haul we had three messed up by you guys not happy about how the truck was picked up and I was not notified about you had my phone number you had my email I was not notified contacted by phone or email thank you very much

Amy M. 
Rating:
3.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

The Black guy there was great! Very nice!

Cathy C. 
Rating:
1.0

The truck that I rented had a mechanical problem. However, after I returned the unit and spoke to them everything was taken care of.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Informative helpful

Lashanda B. 
Rating:
5.0

The young lady was excellent!!

william P. 
Rating:
5.0

Staff at both locations were friendly and helpful above and beyond. Very easy and pleasant to work with!! Made our experience a very positive one!

Ricky K. 
Rating:
2.0

Parking lot has bróken glass

Arnold M. 
Rating:
5.0

Customer did not leave a comment.

Rosura A. 
Rating:
5.0

All good

John H. 
Rating:
5.0

Customer did not leave a comment.

Adrien M. 
Rating:
3.0

I wanted a truck in gardendale,al, couldnt get 1. So I had to go to fultondale,the user from the the day before had damaged it,I never got a notice so I had to go to center point (30 miles round trip difference) $30 plus extra out of my pocket.

terry W. 
Rating:
5.0

Continue good customer service.

Stephanie S. 
Rating:
5.0

Great

Princess J. 
Rating:
3.0

Remind locations to log in returns when they are turned in.

David J. 
Rating:
5.0

Customer did not leave a comment.

emigdaly M. 
Rating:
5.0

Great customer service

Felicia R. 
Rating:
4.0

Customer did not leave a comment.

Bridget M. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Service was absolutely wonderful

Clark D. 
Rating:
5.0

Customer did not leave a comment.

LaToya H. 
Rating:
4.0

System was extremely slow.

LaTonia K. 
Rating:
2.0

The trailer was damaged when I picked it up. Bed was full of trash and needed sweeping. The clerk needed more training on credit card machine use and another employee or manager to help her. I dropped the trailer off at 7:53 pm on Thursday. Trailer was due back at 11:45 Friday and at 11:13 the manager left me a voicemail that the trailer was due back in 30 minutes even though it was dropped of 13 hours before. When I called back no answer and had to wait 15 minutes for a national customer service to answer. Customer service called local store and no answer. She left a message for the store to check the trailer in that it is on the lot. I never heard from them and had to go to the location to get them to check trailer in.

CHRISTOPHER A. 
Rating:
5.0

The general manager was excellent! He saw that we were traveling with 3 people for a long distance, so he made sure we had the best truck for that long of a trip. He showed us how to use the auto loader correctly! I can't say enough good things about the location there in Centerpoint, Alabama.

Laura E. 
Rating:
5.0

My only complain--or comment--is that I specifically wanted and asked for a small pick-up truck. I wanted the smallest vehicle possible. In fact, the U-Haul 800# rep very kindly (I'm sorry, I failed to get her name!) searched several Birmingham locations until the Center Point showed a pick-up available. All was set! Then...I call to change my pick-up time from 9:30 am to 1:30 pm--and I find out, my reservation is for a 10 ft truck--not the small pick-up. And yes, for the price of a pick up...but i just did not want so big a vehicle. Or need it. I am barely 5 ft and now less than 120 lbs. But there were no pick-ups available. However, all the reps i spoke to by phone and especially the reps at the Center Point location--Nate, the manager, Sade, and the young man--were fantastic. I could not have asked for reps more accommodating or helpful. I had to rent a storage space--though that wasn't my orignal plan! And they helped with that, too! I will definitely recommend this location if anyone I know in Birmingham needs a moving vehicle or storage. Thank you Nate and Staff! (U-Hauil, y'all need more pick-up trucks in your fleet!

Marian B. 
Rating:
4.0

Customer did not leave a comment.

Ambria S. 
Rating:
5.0

Customer did not leave a comment.

Briana M. 
Rating:
5.0

Keep up the friendly smile ! The front desk person was nice and pleasant to talk with .... thank you !

Teresa B. 
Rating:
5.0

Great job

Jewellene M. 
Rating:
5.0

I can't think of anything to improve the experience received. Nate did a fantastic job on both sides of the rental (check in/out). He even found a key that I left with the return, contacted me, and coordinated the return. Great customer service!

Felix N. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
3.0

Thought that when I brought the truck back early I would get some money back anyway it got the job done thanks for your service

Victoria L. 
Rating:
5.0

Customer service Excellent !!

pat D. 
Rating:
5.0

Customer did not leave a comment.

Sean J. 
Rating:
5.0

The young lady that checked me out was soooooo AMAZING

Angela J. 
Rating:
4.0

The amount of service with the young guy was poor he wasn't able to care for the needs if customers bc he was the only employee with 10 ppl out front. The female who was at the counter upon my return was AMAZING 5 STARS

Kayla H. 
Rating:
1.0

Clean it out, take it for a wash & give the inside a better smell ! Everything was dirty

Juslyn W. 
Rating:
5.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Alisha D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARISSE M.  |  First Impressions 
Rating:
2.0

Staff can be sympathetic to customer for having mechanical difficulties

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

SHONDRIA M. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Very informative and helpful, UHAUL is well represented at this location.

Gerald M.  |  First Impressions 
Rating:
5.0

She was very helpful and patient with me. I couldn’t have asked for a better person to help me. I was trying to rush and she kept telling me to slow down. I appreciate the kindness of this young lady!!!

Retha G.  |  First Impressions 
Rating:
5.0

my reservation was completely screwed. when I arrived the truck i reserved was not available and there were extra charges on my reservation for car towing(not needed or asked for). Daniel was very helpful and went above and beyond to accommodate my needs. He took care of me and sent me on my way.

DIAMOND L. 
Rating:
5.0

Customer did not leave a comment.

Virnise H. 
Rating:
5.0

We received excellent service from the staff from start to finish. Daniel was great with assisting us with our reservation and making sure that we understood the process.

Laerica D. 
Rating:
5.0

Customer did not leave a comment.

george T. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The van had not been cleaned out. The blankets that came with it were spread across the floor and there was dried grass or hay on them and in the van. The steering was also very loose and bouncy.

Teresa R. 
Rating:
4.0

The website gave erroneous information. I chose a storage unit that was accessible from the street and the location does not offer those units in the size i needed contrary to what the website stated when i reserved it. The elevator system wasted a lot of time because someone had to always run up the stairs to ride the elevator back down to make it available for use

LEATRICE P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Fredrick F. 
Rating:
5.0

Ashley and Daniel were great!

Laquesha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laquesha W. 
Rating:
5.0

Customer did not leave a comment.

Harley H. 
Rating:
5.0

Everything on point

THURMAN M. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Cedric H. 
Rating:
5.0

No comments

PARIS J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

the guy behind the counter was the best! always prepared!

Richard D. 
Rating:
5.0

Return went quick and professionally

Robert H. 
Rating:
5.0

Very pleasant

Jasmine A. 
Rating:
1.0

There was no one there during business hours to drop off the truck. Had to call customer service.

Blake V. 
Rating:
5.0

Customer did not leave a comment.

Cathleen C. 
Rating:
5.0

Wow, can’t say how happy I was with the service I received at this location. As soon as I walked through the doors Daniel and Nathan were there to greet me at the door. What a truly amazing staff they have here! Nathan immediately had me set up and ready to unload my belongings and was communicated the process clearly along the way. Thanks Daniel and Nathan for making a post mid life crisis newly divorced gold-digger magnet feel like the grass was actually still fkn green on my side. Here’s to an inclusive equitable future for all and for all right fkn now!!!! Vote for Brandon I will stand up for all people as an Ally I do it for the culture and actual growth Pure Vida let’s goooooooooo

brandon p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaster T. 
Rating:
5.0

Customer did not leave a comment.

demetreus M. 
Rating:
5.0

Customer did not leave a comment.

Veronica H. 
Rating:
5.0

Welcoming and helpful.

GLADYS F. 
Rating:
3.0

Customer did not leave a comment.

brelan A. 
Rating:
5.0

Customer did not leave a comment.

AKINGBILE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKESHA J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheletha W.  |  First Impressions 
Rating:
5.0

Great job everyone

chiquetta p.  |  Overall Experience 
Rating:
3.0

Helped me so much over all. Best team I seen. Thank all of you for being my family

BRANDY H.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to make sure we were accommodated

Chris J.  |  Overall Experience 
Rating:
4.0

the manager was great

CATHLEEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  Overall Experience 
Rating:
5.0

The gentleman at the front desk on Sunday 10/10/2021 I hate I can’t remember his name but his customer service was outstanding. Kudos

MICHAEL K.  |  First Impressions 
Rating:
5.0

The gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your business

Chris J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra G.  |  Overall Experience 
Rating:
5.0

U-Haul was very helpful to me and my family. It gave us a feel of stability while being displaced for right at a year. I was so glad to see that my belongings were not damages and all was well. Thanks U-Haul for being great truly grateful! The Sexton's

ARCHIBALD S.  |  Overall Experience 
Rating:
1.0

Things to put in my storage they wanted me to get it out it's very very but bad management they're very bad

Rodney B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDITH H.  |  Overall Experience 
Rating:
4.0

The young lady was very helpful

ARTHUR B.  |  First Impressions 
Rating:
3.0

My things came out of the storage unit covered in bugs

Ethan D.  |  Overall Experience 
Rating:
5.0

Used the Centerpoint facility to store mom’s things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommend

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONA B.  |  Overall Experience 
Rating:
5.0

Thank you

DARRYL G.  |  First Impressions 
Rating:
4.0

The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. 🙂

Patricia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  Overall Experience 
Rating:
5.0

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Harold E.  |  Overall Experience 
Rating:
5.0

Staff friendly and responsive to any questions.

Floyd A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia M.  |  First Impressions 
Rating:
1.0

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Juanita C.  |  Overall Experience 
Rating:
5.0

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Katrina W.  |  First Impressions 
Rating:
1.0

This is not Carrie please look at the email address again

Carrie C.  |  First Impressions 
Rating:
5.0

N/a

AMY B.  |  First Impressions 
Rating:
2.0

Staff not really helpful

Raheim T.  |  Overall Experience 
Rating:
4.0

I would have loved to have my own key and access to my storage. That was inconvenient to me.

sharon b.  |  Overall Experience 
Rating:
5.0

I like The Employees Attitudes!!!!!

whearlee c.  |  First Impressions 
Rating:
1.0

All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.

Levorica S.  |  Overall Experience 
Rating:
5.0

Everything was excellent and very professional.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Excellent

Wyceithia H.  |  First Impressions 
Rating:
1.0

Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac

william c.  |  Overall Experience 
Rating:
3.0

N/A

Pam B.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond. Thanks

tamika j.  |  Overall Experience 
Rating:
3.0

My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance

Sharron B.  |  Overall Experience 
Rating:
5.0

James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.

Latisha L.  |  Overall Experience 
Rating:
4.0

If I should need to move again, I will certainly use U Haul.

Joseph F.  |  Overall Experience 
Rating:
1.0

I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should’ve moved me or said none available

Curtisha R.  |  Reservation 
Rating:
4.0

The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.

shontae s.  |  Overall Experience 
Rating:
5.0

Great experience!!

Phadra R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Phadra R.  |  Reservation 
Rating:
4.0

N/a

burnells t.  |  Overall Experience 
Rating:
2.0

Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.

Jennifer S.  |  Reservation 
Rating:
3.0

N/A

Andrew C.  |  Reservation 
Rating:
3.0

N/A

Shirley G.  |  Overall Experience 
Rating:
5.0

Great customer service. Great guys

Carmen F.  |  Overall Experience 
Rating:
1.0

I was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)

tonia w.  |  Overall Experience 
Rating:
1.0

Did nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.

WAYLON M.  |  Overall Experience 
No reviews have been submitted for this location.

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