Customer Reviews for U-Haul Moving & Storage at Center Point

2626 reviews

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Online rental hard to use! Truck had trouble shifting gears and was loud! Only one person staffwd to help a long kine of customers. Expensive rate

laura W. 
Rating:
5.0

Customer did not leave a comment.

Shawnderrick B. 
Rating:
2.0

I just find it crazy when I show up to a place of business and the employees are surprised that customers are even around and don't even know how to help them. The entrance is unclear and we ended up going through a mechanic bay because we didn't know where to go and got yelled at by the employee. And the turn in process was just not simple. And while I'm at a U-Haul charges way too much compared to the competition that's on me for not checking out the competition and seeing who would be the most affordable but I paid a lot to rent my U-Haul. And I don't really feel like getting scammed over like that again sure you guys have the cool little fact on the side and you have the easy rides and make them a little bit better to drive apparently but it's just not worth all the money I could've got in a different box truck for much cheaper only difference is it doesn't have a cool fact about Wyoming on the side and the easy ride whatever that means. Take care God bless.

MACKENNA Y. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
1.0

The ramp did not work when i moved an it was hard without it

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Everything and the people were great

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Audrey C. 
Rating:
4.0

I had difficulty finding the office and I called a number if times to get verification of pick up directions and I wasn't able to talk to anyone thru the auto phone system. There was lots of rental trucks. I feel like u could've come anytime abs been able to get what unneeded

Hoyt E. 
Rating:
4.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Friendly helpful

ANNIE W. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H. 
Rating:
1.0

Stop over charging & finding reason to charge people card 2 & 3times after the rental is returned

NA'KAYSHA K. 
Rating:
4.0

Customer did not leave a comment.

BRIDGETT L. 
Rating:
5.0

N/A

Jessica W. 
Rating:
2.0

Customer did not leave a comment.

SANTRICIA J. 
Rating:
3.0

No comments

Felesha B. 
Rating:
2.0

The young lady MaKayla lied about a lot of things, such as the truck LS's gas, the appliance dolliy being on the truck, which both incidents cost me a lot of time I didn't have. I would never use this location again

SONYA E. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
5.0

Everything was great, I was able to get a box truck instead of the pickup truck I wanted within a short distance. I was told the price was the same, it was for the rental rate but wasn't told that the mileage rate was .20 per mile higher than the pickup truck rate. This was an unexpected amount that I hadn't budgeted into the cost.

Janet S. 
Rating:
1.0

She was busy by herself so she just told us to leave the keys to the uhaul and I still haven't received my money back from the deposit .

DALLAS W. 
Rating:
5.0

Customer did not leave a comment.

VERONICA N. 
Rating:
4.0

Curbside drop-off should still be available so long as covid-19 is a problem. I have health conditions that make me shy away from in person indoors appointment for anything.

RONALD S. 
Rating:
1.0

I was billed for a truck that I never picked up!! How is this possible. The bill was in my name. I never came to this facility to pick up a truck. This is very wrong. I won't recommend this location to any of my friends unless they want to be erroneously charged.

CEDRIC M. 
Rating:
3.0

The Uhaul was muddy on the outside and dirty on the inside.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Brittney W. 
Rating:
5.0

Customer did not leave a comment.

Herbert T. 
Rating:
5.0

Faster customer service at location but overall the service was good..

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  Overall Experience 
Rating:
2.0

Stop ripping people off take that 19.99 of the truck because you all know it will never be that. I will never patronize this place again!!!!

Sherita Z. 
Rating:
5.0

Personnel were very helpful and knowledgeable

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Belinda H. 
Rating:
5.0

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Harold E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Lots of issues with booking my truck. Once my son got involved, the rental went much more smoothly.

JADE H. 
Rating:
5.0

Customer did not leave a comment.

Clark S. 
Rating:
4.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Over priced and over charged. Staff very friendly and helpful. Corporate hidden fees are astronomical.I paid almost 200$ for a 10ft truck for 6 hours. That's almost 33$ an hour not the 19.99$ as advertised.

Jessica W. 
Rating:
5.0

The young lady working on 2/6 and 2/7 was extremely nice and very professional.

VANESSA O. 
Rating:
5.0

Customer did not leave a comment.

KERRY A. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

LOTTIE M. 
Rating:
5.0

I liked turning it in, so quick and easy now. Awesome service.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

SHARHONDA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

One of the employees were very rude and unprofessional

LEEANN M. 
Rating:
1.0

My credit card was charged twice, I went to the store on two different occasions to get this resolved the first time I was told my money would be refunded back to my card by Monday, we'll Monday came and my money still wasn't refunded to my card I waited for about an hour at the store the person who was supposed to help me never showed up to resolve this for me.I ended up calling customer service and the representative over the phone helped me still haven't received my money back in my account she said I have to wait 3-5 business days I won't be going back to this location.

VERA W. 
Rating:
5.0

In and out quickly. Great customer service! Not sure how they could have done anything better.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Sidney L. 
Rating:
5.0

Customer service world class

MARVIN J. 
Rating:
5.0

Customer did not leave a comment.

Angela O. 
Rating:
5.0

Truck tire pressure light and maintenance light was on. It drove like a bouncy house.

TAWANDA S. 
Rating:
4.0

The truck was clean however it was old and difficult to drive. Some of the tires were also near bald. My new house is on a hill. This caused the truck to slide a little going up the drive way but it made it up. Please retire that truck. In all this, the customer service was great.

MARIO P. 
Rating:
5.0

Customer did not leave a comment.

EBONY G. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

SPENCER P. 
Rating:
5.0

Customer did not leave a comment.

Iranetta W. 
Rating:
5.0

Customer did not leave a comment.

SAVANNAH H. 
Rating:
5.0

Nothing

Arlinda D. 
Rating:
5.0

Vacuum the cargo van seats

MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

DERICK W. 
Rating:
5.0

Customer did not leave a comment.

Elise P. 
Rating:
4.0

If all your trucks don't come with a ramp, have your workers to ask if they require a truck with a ramp. I thought that all trucks had ramps and the one that I was given did not and that would have been an additional help.

COLETHIA W. 
Rating:
5.0

Staff are so efficient and patient. Ashley is valuable employee.

KENDRA E. 
Rating:
5.0

Customer did not leave a comment.

BRANDON J. 
Rating:
4.0

i feel i should of been refunded $300 .

PIERRE P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Great Uhaul Place!! Staff was quick, helpful and nice. We had a hickup with our plans and they sorted it out right away. Highly recommend.

STEVEN R. 
Rating:
5.0

Although I feel this location is under staffed, the team was very friendly & professional. Great customer service.

KIM A. 
Rating:
5.0

Customer did not leave a comment.

TAMEIA S. 
Rating:
5.0

Hire more people

ANGELA B. 
Rating:
4.0

Provide customer with receipt for returned equipment. When I asked for documentation that equipment had been returned, I was told “we know you returned it”. After a second request, I was told I would receive an email. I was finally handed a hard copy after no email was received after several minutes.

HOWARD S. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
3.0

Customer did not leave a comment.

DION K. 
Rating:
3.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA A. 
Rating:
1.0

The cashier seemed to be rude...didnt tell me anything another worker say you can go didnt explain anything about what I was going to be charge for or nothing because I got a 20' truck for 39.95 the hold was $83 so Please explain to me my charges

GREGORY B. 
Rating:
5.0

I was very disappointed that my reservations was moved without notifying me. I've rent a truck every year since 2018 at least three times a year in August, November, and December for my organization and never had a problem until this past weekend. The same thing happened last month but they called me about the change. Never was I given the opportunity to say yes or no whether it was okay. It was definitely a inconvenience and I do not appreciate it at all.

RACHAEL G. 
Rating:
5.0

Customer did not leave a comment.

KIANTAI G. 
Rating:
3.0

The truck needs service Dolly wasnt on the truck had to get someone to pick it up Windshield was dirty Heat worked good but maintenance is need to truck

ERICA O. 
Rating:
3.0

Train associates on how to look up reservations. 30-45min is far too long to wait when everything was previously done online and no other customers ahead of me.

Lisa R. 
Rating:
1.0

Communicate HONESTLY about if the equipment you have reserved is indeed there when you confirm it and BEFORE arriving to pick up. Make sure the one way truck and reg trucks are better identifiable other than just being told. We were told wwrong and tho drivers never changed trucks, the trucks were taken back to the wrong locations. Many problems in this reservation!! Management says they will make right so I'll let you know. Very, very unhappy at this point tho.

THOMAS M. 
Rating:
5.0

make reservations easier. It took me a whole week to get someone on the phone to make a reservation. I tried online and i was just told my equipment was not available at this store. ANd that is all stores not just this one. It goes to automatic message and you get put on hold for 30 minutes or more. After 30 minutes i hang up

Christan A. 
Rating:
3.0

Customer did not leave a comment.

Nicole H. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Better than the pick up which wasn't there fault

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

TAKERYIA H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY A. 
Rating:
3.0

Customer service associate has a very bad attitude. She made us not want to come back and deal with her attitude. She was very short and dry.

MELVIN R. 
Rating:
1.0

Workers were not wearing masks. I did not feel safe at this location. I never saw them sanitize or wash their hands between customers or handling our debit cards.

BRANDON T. 
Rating:
4.0

Customer did not leave a comment.

Lacorian H. 
Rating:
5.0

Customer did not leave a comment.

MARTY T. 
Rating:
5.0

The sweet lady that helped us was WONDERFUL !!! WISH I had gotten her name ...

Joseph T. 
Rating:
4.0

Very helpful and easy to work with. Understood us being sent to a different city for a truck and did not charge extra mileage to compensate for the 20 extra miles we had above our need (to and from truck rental site).

Robert H. 
Rating:
4.0

Very pleased with service.

QUENTIN W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

JAMARIO M. 
Rating:
5.0

Great from beginning to end.

LUEVONNIE C. 
Rating:
5.0

Staff friendly and responsive to any questions.

Floyd A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia M.  |  First Impressions 
Rating:
1.0

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Juanita C.  |  Overall Experience 
Rating:
5.0

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Katrina W.  |  First Impressions 
Rating:
1.0

This is not Carrie please look at the email address again

Carrie C.  |  First Impressions 
Rating:
5.0

N/a

AMY B.  |  First Impressions 
Rating:
2.0

Staff not really helpful

Raheim T.  |  Overall Experience 
Rating:
4.0

I would have loved to have my own key and access to my storage. That was inconvenient to me.

sharon b.  |  Overall Experience 
Rating:
5.0

I like The Employees Attitudes!!!!!

whearlee c.  |  First Impressions 
Rating:
1.0

All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.

Levorica S.  |  Overall Experience 
Rating:
5.0

Everything was excellent and very professional.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Excellent

Wyceithia H.  |  First Impressions 
Rating:
1.0

Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac

william c.  |  Overall Experience 
Rating:
3.0

N/A

Pam B.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond. Thanks

tamika j.  |  Overall Experience 
Rating:
3.0

My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance

Sharron B.  |  Overall Experience 
Rating:
5.0

James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.

Latisha L.  |  Overall Experience 
Rating:
4.0

If I should need to move again, I will certainly use U Haul.

Joseph F.  |  Overall Experience 
Rating:
1.0

I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should’ve moved me or said none available

Curtisha R.  |  Reservation 
Rating:
4.0

The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.

shontae s.  |  Overall Experience 
Rating:
5.0

Great experience!!

Phadra R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Phadra R.  |  Reservation 
Rating:
4.0

N/a

burnells t.  |  Overall Experience 
Rating:
2.0

Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.

Jennifer S.  |  Reservation 
Rating:
3.0

N/A

Andrew C.  |  Reservation 
Rating:
3.0

N/A

Shirley G.  |  Overall Experience 
Rating:
5.0

Great customer service. Great guys

Carmen F.  |  Overall Experience 
Rating:
1.0

I was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)

tonia w.  |  Overall Experience 
Rating:
1.0

Did nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.

WAYLON M.  |  Overall Experience 
No reviews have been submitted for this location.

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