Customer Reviews for U-Haul Moving & Storage at Center Point

2,805 reviews

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's)

(205) 854-7763

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

bradley D. 
Rating:
5.0

Customer did not leave a comment.

JEANELL S. 
Rating:
5.0

Staff was knowledgeable and thorough

Benjamin S. 
Rating:
3.0

no senior discount not avaiable unlimited because first time iam widow ?I drive to rent pick up truck

LISA P. 
Rating:
3.0

Wait time.

LATONYA A. 
Rating:
2.0

Ants were in the cargo. I did not discover this until too late to accomplish my errand. When I returned the van, I was not offered any redemption.

BARBARA M. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON W. 
Rating:
5.0

Customer did not leave a comment.

debra M. 
Rating:
5.0

Customer did not leave a comment.

NATALIE B. 
Rating:
5.0

Customer did not leave a comment.

Katrisa C. 
Rating:
4.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEIDI C. 
Rating:
1.0

I was assaulted in your store by one of your employees. No one has contacted me in regards to what happened

RACHEL T. 
Rating:
3.0

Customer did not leave a comment.

Jeremy J. 
Rating:
1.0

The customer service lady at the Centerpoint, Al is always mean with a bad attitude. Plus the truck broke down on us No Oil In The Motor!!!! I was trying to talk to her nice; but she kept with her dry attitude. Never apologize for the truck breaking down. The only thing she said You Got Moved Didn't You!!!!!

CONNIE P. 
Rating:
5.0

Customer did not leave a comment.

Tia S. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Nothing

Tony N. 
Rating:
5.0

Nothing. Staff was great and truck exceeded my expectations!

WENDY W. 
Rating:
4.0

Customer did not leave a comment.

ROSALYN E. 
Rating:
5.0

Very professional and courtesy

DEBORAH J. 
Rating:
5.0

Customer did not leave a comment.

Kenyatta P. 
Rating:
4.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

The 2 people working was really really nice

CATHLEEN C. 
Rating:
4.0

The staff at the store was great. They always explain what I need to do on returning the equipment. Thanks! My only problem this time was the truck itself. The steering wheel was so far out of alignment that it blocked my view of all the gauges when driving.

Cory N. 
Rating:
3.0

Customer did not leave a comment.

LATERRICA G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  First Impressions 
Rating:
5.0

The representative was very friendly and I was very comfortable with the service.

ALBERT B. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Serve a cold beverage. I had just moved a 26' truck with 110 heat index. I was hot!

GREGORY O. 
Rating:
2.0

Initially this location refused a refund my money after explaining my unique situation. I advised them that I'd spoken to a representative on the phone initially but they still refused to assist. Only after verifying my unique situation and waiting over an hour, they helped. I appreciate the support but the customer service was negligible.

MICHAEL M. 
Rating:
5.0

The staff was friendly, courteous and efficient. I'd recommend this location to anyone needing to rent from UHaul.

RICHARD P. 
Rating:
1.0

When I picked up the truck it was dirty in the back and had not been swept out. We were told that we would get a 10 or $15 credit for having to clean it out ourselves when we get home last night. Return the truck today and had a horrible experience with the girl at the counter, attitude problem! She barely spoke at all and tried to charge me $192 more than she should have because she wasn't paying attention to the mileage on the U-Haul.

Milla B. 
Rating:
5.0

No suggestions

Eddie C. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Trina K. 
Rating:
1.0

Did not check files to show pads weee never there charged for them had to call to get a receipt to see bogus charged

REJEANA L. 
Rating:
5.0

Great service

WILLIE L. 
Rating:
5.0

Customer did not leave a comment.

LOUISE P. 
Rating:
1.0

After we waited 2 hours after our scheduled pickup time we were informed we wouldn't get the 2 hours back for free. We originally had it scheduled for 9am-7pm; got the truck at 11am and were told we could have it another day for an additional $20. My fiance and I got done moving everything by 6:45pm (15 minutes before closing/our scheduled return time) but we were 35 minutes away from the return site. After I requested the extra day for an additional $20 like we were told/quoted it was then brought to our attention that another family was expecting the truck the next day and we were told over the phone it would be expected to pay an additional rental fee much greater than the originally quoted $20. Due to the inconvenience of having to wait and being told two separate fees for adding rental time... I give our experience a 1 star rating.

Merridth C. 
Rating:
5.0

Customer did not leave a comment.

Dominique W. 
Rating:
5.0

No comments

Rocio V. 
Rating:
4.0

Customer did not leave a comment.

Sandra G.  |  Overall Experience 
Rating:
1.0

My truck was not available. I had to wait 3 hours

LASHONDA C. 
Rating:
5.0

U-Haul was very helpful to me and my family. It gave us a feel of stability while being displaced for right at a year. I was so glad to see that my belongings were not damages and all was well. Thanks U-Haul for being great truly grateful! The Sexton's

ARCHIBALD S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda E. 
Rating:
3.0

When I reserved the 29 foot truck , I was told one price one way everything included, over the phone. When I got to the location to pick up the truck I was again everything is included in this price. Was told yes ma'am. When I return the truck to the drop off location I was charged extra.

MARY M. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
1.0

Things to put in my storage they wanted me to get it out it's very very but bad management they're very bad

Rodney B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha B.  |  Overall Experience 
Rating:
5.0

That's

Luis A H. 
Rating:
3.0

Drop off area in different parking lot than where key drop off is located. Couldn't complete mobile drop off process due to mileage discrepancy and which wanted me to pay $450 which was incorrect. Walked around location until I found key drop. (Drop off scheduled by 7 am but location not open until 9 am) and call in help wasn't available either. Did call in later to confirm drop off and mileage charge was $14. Had to stay on hold for 50 mins before talking with someone and gaining assistance in this matter

Christy S. 
Rating:
5.0

Customer did not leave a comment.

Christy L. 
Rating:
1.0

Customer did not leave a comment.

Kierstyn C. 
Rating:
1.0

Total rip off

GEORGE K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

BRADFORD M. 
Rating:
1.0

CUSTOMER SERVICE AT THE CENTERPOINT LOCATION WAS TERRIBLE.

LAPRECIOUS C. 
Rating:
5.0

Maybe one more customer service agent for late in the afternoon, we had 4 people in line and only one customer service agent. Overall, it was ok,

Darryl B. 
Rating:
5.0

My experience with Uhaul itself was a nightmare. I reserved a 15ft truck for our move. The day before our move I called the location we were picking it up from and the representative assured me that our truck would be there at the time we scheduled to pick it up . The next day ( moving day) I called an hour before our scheduled pick up time to make sure it was ready and the representative told me that they didnt have any tricks. I called customer service and was told that the scheduling department was suppose to call me to let me know a truck wasn't going to be available, but they didnt . I was transferred to the scheduling department to see if they could find a truck for me . They lady I spoke with said that she had found one 50 miles away from where I was and I agreed since I didn't have a choice. She gave us an extra 120 miles which I was grateful for , but neglected to tell me that she substituted our 15ft rental for a 26 from truck . I didnt find that out until I drove the 50 mlm miles to pick up the "15 ft truck" There seems to be a huge lack of communication within the company and when it comes to customers . The 26ft truck was massively more than what we needed and cost alot more in fuel since it only got 6 miles per gallon . If I would have been told that a truck wasn't going to be available at my original location I would have made other arrangements to avoid all of the headache and hassle we went through to rent something we didnt want.

Mathew B. 
Rating:
4.0

The floor in the truck could have been cleaned better. If I had time I would have done it myself. The rented furniture pads were not in the truck and apparently this is an ongoing issue. I didn't want to give the store a negative review as the employees are really kind and polite. I also love that you can purchase all sorts of packing supplies at this location. Please improve on rented items.

Thomas A. 
Rating:
5.0

n/a

VIVIAN J. 
Rating:
1.0

The truck was given to us without being cleaned out. It had a lot of juice or a sticky substance in the cup holders. The staff was very dry with us as well. We will not take our business there anymore.

JUSTIN G. 
Rating:
4.0

Customer did not leave a comment.

Tavares T. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
4.0

Customer did not leave a comment.

Sue M. 
Rating:
1.0

Make sure vehicle is clean.. it was very, very nasty and it smelled terrible and staff is not knowledgeable at all about what equipmentis available... this was the worst experience I have ever had with UHaul.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

ANQUINNETTE A. 
Rating:
5.0

This was my first great experience with Uhaul it's usually a bunch of confusion but this time was great. The young lady who assisted me was so pleasant and the gentleman that I returned the truck to was also pleasant. Way to go Uhaul you've finally got it right.

Lisa B. 
Rating:
3.0

The truck reeked of cigarettes. We were not told about some mileage stipulation so we were apparently over mileage when Uhaul knew exactly where we were going. That doesn't even make sense. Other than that, the guy who helped us was good as he was being yelled at by some lady.

RYAN K. 
Rating:
5.0

Drop off was easy.

NATHAN H. 
Rating:
4.0

Customer did not leave a comment.

Brittiney K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

The facility can get the door repaired to the storage area to where you don't have to prop it open with something and not have to unlock it every time you enter unloading your property.

Vincent L. 
Rating:
1.0

My bill say $71, but my bank accounts say you all remove $86.44 out of my account. That is STILL ING.

PAMELA W. 
Rating:
5.0

Customer did not leave a comment.

Myra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

GLOSS T. 
Rating:
5.0

Customer did not leave a comment.

CARLTON S. 
Rating:
3.0

Customer did not leave a comment.

Amber H. 
Rating:
3.0

Customer did not leave a comment.

EDITH H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Branden D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Everything was good system went down but the young man did what he had to do to bring it back up even when someone on the phone told him to say our system down so I truly appreciate that he value his customers enough to get me taken care of.

DONITA W. 
Rating:
4.0

The young lady was very helpful

ARTHUR B.  |  First Impressions 
Rating:
5.0

I was unaware of “I guess the air brakes?? If not it sounded as if the transmission was going bad. In drive it acted like in neutral at times with hesitation. The employees were great for pick up and return

SONYA Y. 
Rating:
3.0

Back of the truck was very very dirty.

MARCUS J. 
Rating:
1.0

Person in charge was very rude. Was mad because another employee rented something out when they shouldn't have. Was slamming doors to the other uhauls outside trying to find it and cussing.

Toby H. 
Rating:
4.0

We were actually had a reservation to pick up the trailer in Eastlake area. When we got there they didn't have one and were not helpful locating another one. We did NOT receive a phone call or email letting us know it wasn't there. We had to get on the internet and scramble to find one. We went to the center point location and begged. They were nice enough to rent us one even though it wasn't the type you can take and not bring back. They saved us a huge headache. We returned the trailer to Murphy NC and then get an email stating we didn't return it. We did return it on the same Sat that we rented it. The lady in Murphy obviously didn't do her job correctly and report it being on her lot. We had to call and hold forever and get transferred a few times to correct this situation.

RODNEY B. 
Rating:
3.0

Update communication within computer system

SAVANNAH H. 
Rating:
1.0

Still waiting on someone to resolve my issues

Nathan O. 
Rating:
3.0

Received equipment that was not authorized for towing my truck…had to leave my truck 4 hours away

PAUL G. 
Rating:
4.0

I made my reservation via phone and when I got to location to pick up truck it had been cancelled. The truck I was given was severely out of alignment, and the ac didn't work when going over 30 mph on a 95 degree day.

JORDAN A. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE C. 
Rating:
4.0

I was scheduled to pick up my truck in Northport. At 745 the night before pickup, I received a call saying I would have to go to Center Point to pick up my truck. That's an hour and a half one way, on a normal day. Waisted 5 hours on the road that day!

JASON T. 
Rating:
4.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Janice W. 
Rating:
5.0

Customer did not leave a comment.

ANNIE W. 
Rating:
5.0

Make a drop box

JACKIE L. 
Rating:
5.0

I can not think of anything. My agent was very helpful and I appreciate all of her help. Very pleasant experience! Thank you

Conswella D. 
Rating:
3.0

My things came out of the storage unit covered in bugs

Ethan D.  |  Overall Experience 
Rating:
5.0

Loved my experience. Everything was about perfect.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

FELTON C. 
Rating:
5.0

Robert was GREAT! He was exceedingly helpful in getting me checked in and ON MY WAY!

DIRK R. 
Rating:
5.0

Customer did not leave a comment.

Clyde H. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

There are a great set of employees at this location! They were very friendly and quick to help all the customers that were there.

Deanne R. 
Rating:
4.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Used the Centerpoint facility to store mom’s things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommend

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONA B.  |  Overall Experience 
Rating:
5.0

Thank you

DARRYL G.  |  First Impressions 
Rating:
4.0

The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. 🙂

Patricia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  Overall Experience 
Rating:
5.0

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Harold E.  |  Overall Experience 
Rating:
5.0

Staff friendly and responsive to any questions.

Floyd A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  First Impressions 
No reviews have been submitted for this location.

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