Customer Reviews for U-Haul Moving & Storage at Central Square

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Central Square

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KAILEE S.
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Low customer service

Alejo T.
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The people at the service desk are not very kind and they were not helpful at all. They responded to my questions and concerns in a very rude way.

Samuel P. | Overall Experience |
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You helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam Panayotovich

Nathan F.
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I was a little worried after reading negative reviews, and since it's COVID I opted for the truckshare, contactless pick-up and drop off. Location was excellent, pick-up was clearly communicated and easy to do, even for a less-than-intelligent man like myself. Highly recommend.

Ryan K.
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Customer did not leave a comment.

Joan M.
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Customer did not leave a comment.

JAMES T.
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Customer did not leave a comment.

Keith H.
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Se my earlier comments. They were friendly but not especially professional.

Joseph J.
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Customer did not leave a comment.

FARAAZ R.
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The online registration/verification process was really complicated and kept rejecting our login attempts even though we were at the location and were providing all the necessary information. Over all the process was just complicated and time consuming, and it took 40 min to get someone on the phone to fix the issue.

YUTSUNG W.
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Customer did not leave a comment.

Steven A.
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The rep should mention that the pick up parking lot is right next to the store. When I was there, the customer service representative said the pick up parking lot was 2 blocks away, which was misleading

WILLIAM W.
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Customer did not leave a comment.

VICKI G.
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I waited for over 30 mins

KEVIN T.
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Customer did not leave a comment.

NATHANIEL S. | Overall Experience |
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I rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.

KYLE S.
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Customer did not leave a comment.

andre P.
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Customer did not leave a comment.

Ryan S.
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I understand the garage door must be closed in the winter to preserve the warm air inside. Just thinking out loud, what if each truck had the option to open the garage door? Definitely not a requirement, but would have made the experience a little more seamless. Thank you for great service!

Julie N.
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Customer did not leave a comment.

HASSAN W.
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Customer service kinda sucked felt like they didn't want to be at work/tired the way they talk to you with attitude.

Sooyoun L. | Overall Experience |
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Nice location and safe storage place! But the staff was so rude and not friendly at all.

MAHESH S.
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Need to improved in cusromer service.

Roger H.
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The person who helped me with the rental was excellent. The van itself was very clean with the exception of the inside windshield which was pretty dirty and hampered visibility at night. Other than that, though, overall everything was great. Thanks very much

Joanne R.
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Customer did not leave a comment.

Nyssa M.
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very safe and van so clean and new! Perfect

gary C.
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Customer did not leave a comment.

Albert G.
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Although my previous U-Haul experience was hideous (different location), and I wrote you about it, it is only fair that I also tell you that this experience could not be better.

THERESA A.
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Customer service ridiculously rude employee that didn't explain correctly leading me to a $150 uhaul that I used for 2 hours...

EDWARD L.
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Customer did not leave a comment.

Alejandro C.
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The system in which your preferred location and time is not guaranteed is ridiculous. To be told less than 24 hours ahead of time that I needed to go to a location that was incredibly inconvenient was very difficult. I do not see the value in reserving ahead of time.

KOUROSH E.
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Customer did not leave a comment.

MENA G.
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The staff was very rude and they refused to help to show me with the e-return process. I asked the front disk to show me where the location for the after-hours key drop off is and she flat out refused. I went outside to look for it and i came back to tell her that i couldn't locate it and again she refused. She also refused to show me which truck to take and i kept looking. i hope i took the right one.

MARK P.
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Truck scheduled for Cambridge pick up , waited 45 min, man says the truck is not available, it wasn't checked in right and the battery is dead. Sends us to another location , which they had a truck . completely made us 2 hrs late moving.was a huge inconvience as we are not familiar with the area.. If someone has a scheduled pick up , be professional and make sure it's running and ready

Joseph L.
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Customer did not leave a comment.

Edward G.
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Customer did not leave a comment.

DANIEL M.
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Not a great spot to pick up a 20' truck let alone a 26' truck that I ended up with. Would love to have gotten it at the Medford/Somerville location but nothing available. I would recommend this location to people getting smaller trucks or supplies but driving out of the city with a large truck is no fun. That being said the woman that checked me out was very friendly and helped straighten out a issue with my order in a timely manner.

Felipe F.
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Customer did not leave a comment.

Fritzner A.
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I reserved my Uhaul at a location with a $50 Guarantee if they do not have it and they did not. I had to drive 55 mns away to get it. I had no choice since i was moving 2000 miles away. They did not honor their $50 guarantee lie they told me.

BRIANNA F.
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N/A. Everything was great!

Fikadu D.
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Customer did not leave a comment.

Andrew L.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

TINA G.
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Just got confused on where to park the truck, hope it was right.

HAFTOM W.
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Customer did not leave a comment.

Irina B. | Overall Experience |
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The smell was awful and it looks like some homeless people live there.

Joshua B.
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This is the second time I've rented a vehicle from this location. They make it so easy.

SARAH H.
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Good price, quick and easy, helpful team!

Daniel R.
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Customer did not leave a comment.

Inge H. | Overall Experience |
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Horrible customer service, impossible to get in touch with the staff

Nina R. | Online Move In |
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Having moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!

Kevin B.
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Truck needed maintenance

Richard M.
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Staff could be a little more friendly.

elizabeth L.
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Customer did not leave a comment.

Renee O.
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Customer did not leave a comment.

Sandra C.
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All great, can't think of a thing

NAVEEN M.
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Customer did not leave a comment.

Shirby S.
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Could use more help

William F. | Online Move In |
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Customer did not leave a comment.

Tara J.
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Customer did not leave a comment.

Michael K. | Overall Experience |
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Parking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perk

Robert L.
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Customer did not leave a comment.

kathryn S.
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Hi! Ace and K were absolutely wonderful. They were very kind and provide outstanding customer service. I hope their hard work is recognized! Thank you!

Mikhail S.
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Customer did not leave a comment.

MATTHEW B.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

CHRISTOPHER O.
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Customer did not leave a comment.

Cecilia V.
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The person who checked me in (Chris) was not wearing a mask indoors. I found this disturbing given that we are in a global pandemic and this violates city of Cambridge rules.

joowon C.
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There is only metered street parking during using Uhaul. It usually takes 6-8 hours, so I couldn't park my own car during using Uhaul. I needed to use Uber.

ANDREA T.
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Customer did not leave a comment.

Mark P.
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Th service was ho-hum. I was unhappy to discover that in additional tto daily charge and mileage , which I was informed about. There was also a gas usage charge that there no was no mention of either by the staff or by your online advertising. I won't use UHAUL again. It feels like false advertising.

NATHIELLY D.
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Customer did not leave a comment.

ISAMAR B.
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Customer did not leave a comment.

Tanya F.
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Customer did not leave a comment.

Bryony D.
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Customer did not leave a comment.

JOSE S.
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Customer did not leave a comment.

Jose B.
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Customer did not leave a comment.

umair M.
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Rude staff. Were not able to answer most of questions.

Ronald G.
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Customer did not leave a comment.

RALPH R.
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Everything was perfect 👌

Adam G.
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Manager needs to wear a mask when interacting with his customers and employees!! It's a goddamn pandemic. Not wearing a mask endangers us all. I will go elsewhere next time.

Daniel H.
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A man and woman helped me. The woman was atrocious - rude, curt, disrespectful, etc. I asked very simple and brief questions and she stared at me, talked to me in a rude voice, kept staring at me, etc. Secondly, they gave me to Final Receipts, for the amount charged to my debit-card, each amount was different, in the second Receipt they tried to charge me $6.00 for gas when I drove only 5.5 miles total. They even provided a drawing of the gas-gauge that had it below the 3/4 tank line, half way to the 1/2 full line. I took video of it before I left and it was only 1 millimeter below the 3/4 line. Dishonest, rude, abusive.

Aaron R.
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Customer did not leave a comment.

PETER C.
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During this time of covid it would be nice if this location cleaned their side of the cab. Stop the spread of covid and disinfectant the van between rentals.

Thomas J.
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First I was suppose to pick the truck up in Saugus Ma . Truck was to have both blankets and hand truck. Had to drive to Cambridge. Cambridge only had a hand truck. Cambridge location was inconvienet Shoud get a discounrt since my pickup location was a Saugus MA

MULUGHETA T.
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Just keep it up the good job.

EDMUND C.
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Customer did not leave a comment.

WELDEBRUK H.
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Very bad attitude and show the mileage don't hide it and feel the tank don't give half I'm so sad about it

MORI T.
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Chris was very helpful and nice and went over with me to inspect the vechicle, showed me how to use the app and adjusted my mirrors.

Mohammad H.
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The lady who attended me in renting the vehicle was such unfriendly and unprofessional behavior with me. It was the worst experience I ever have in the U-Haul. I believe customer care is critical in this business. I hope the company will give well trained how to behave with a customer.

Peter L.
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Customer did not leave a comment.

ALIAKSANDRA K.
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I used this location to install a hitch prior to my move day. Since I was new to towing , I asked the store general manager about what all I needed to tow a trailer. He advised me that all I needed was to install a hitch and that the rest can easily be taken care of the day I come to pick up my trailer. On my move day, I was about to pick up my trailer when the same general manager told me that I will be unable to tow a trailer since I was missing trailer wiring and that he couldn't accommodate a wiring request for at least 5 days!? Prior to this point I had not only consulted him directly regarding towing requirements but also called the location beforehand more than once to confirm that everything was in order for me to tow a trailer. The same general manager even installed my hitch earlier! I was lucky that there was a truck with a trailer available and that I had the resources to pay the $900 difference to immediately switch my reservation plans. I felt like the store general manager mislead me and was disingenuous. His offer of providing me with a wiring appointment 5 days after my move date was simply unacceptable since who has the luxury to reschedule their move by 5 days? The fact that this happened after all my effort to make sure I was prepared on the day of towing left me with a bad taste.

Shannon L.
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Customer did not leave a comment.

DANSTAN N.
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Customer service very very poor. Talking on the phone at the same time Talking to Customer. Don't explain well what a Customer needs to know. Hoping that we know everything. We are not employees, but we are Customers who brought you business.

R T.
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very quick check in and out.

Kristen D.
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Customer did not leave a comment.

Christopher S.
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For my needs, everything was easy from pick up to drop off. I really can't think of much more improvement to be had.

wanda R.
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Customer did not leave a comment.

glen R.
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Customer did not leave a comment.

DEEPANKAR M.
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Customer did not leave a comment.

Suhas Reddy K.
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Once I reached this location with the truck to drop off and store my stuff in the storage box, my storage box didn't have a lock in it, the first month of the storage box was supposed to be free but I still had to pay for it and the crew did not tell us where to park the truck. I had to find a spot myself along the street and park.

Rachel C.
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The location was great though the vehicle I was driving stalled in the middle of a freeway and when I brought it back the technician brushed it off like it wasn't that serious. He said it was probably in manual mode but it was in drive and I feel like there should have been some sort of compensation for that considering how high of a safety hazard that is.

Nikolaos V.
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I was charged the flat rate of the 15' track ($10) and the cost per mile of the 15'. Overall, I was overcharged $35-40. The person on the front desk was unfriendly and perhaps rude. When I shared my concern about pricing, she ignored me. I needed the vehicle for a family move! However, it is unprofessional from a customer service point of view! I won't recommend UHaul to a friend.

juan C.
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Customer service was extremely poor, especially the woman on the hot line

Konstantinos K.
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Customer did not leave a comment.

Moses O.
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Truck AC needs to be fixed.

Shirley K.
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The after hours check out would ask for a sign in and send verification code at end of completing checkout then restart check out procedure with half the already entered information missing.

Ratul M.
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Customer did not leave a comment.

Irina C. | Online Move In |
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It seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.

melissa w. | Overall Experience |
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I had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn’t work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.

Samuel N. | Overall Experience |
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U-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days’ notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.

Gustavo V. | Overall Experience |
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Customer did not leave a comment.

Andre A. | Online Move In |
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Awful staff. Absolutely horrendous and unhelpful....

Andrew H. | Overall Experience |
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Customer did not leave a comment.

Amoy A. | Online Move In |
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The representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.

Leah H. | Online Move In |
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Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpful

Daniel M. | Overall Experience |
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Super convenient location in central square. Staff is friendly and helpful. Several additional conveniences include that the facility is climate controlled, has a nice restroom (always super clean?!) , has spacious hallways, and they provide several carts for moving your stuff around. Access was easy with the uhaul card, swipe in the right box to check in, swipe in the left box to unlock the door, open the garage door and drive right in. Even though there's really only room for 1-2 cars at the top of the ramp, I never was unable to pull up and do my thing in 6 months of regular use. I paid <$150/month for quite a big space. It's a really good deal considering the price/sq ft in Cambridge. The facility is frequented by homeless people, who probably appreciate the affordable and safe storage. I never felt uncomfortable, and was never solicited for money - they were either chill and friendly or privately going about their business. First month free, and checkout was easy. Just show them a pic of the empty unit. A bit of feedback for improvement: The screws used in the construction of the units were much too long, so there are several exposed screw tips (1-1.5") coming through the walls of the unit, giving a decent probability you could puncture yourself if you were moving stuff around in there and not being careful. These could be shielded with plastic drywall anchors or cut off?

Yara M. | Online Move In |
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I got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!

Samuel N. | First Impressions |
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The staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.

Rachael F. | First Impressions |
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Customer did not leave a comment.

Kevin Y. | First Impressions |
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Rude front staff

veronica g. | Overall Experience |
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Customer did not leave a comment.

Karissa W. | Overall Experience |
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When I no longer needed my uhaul unit, they were extremely flexible with moving out.

george z. | First Impressions |
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Staff today was somewhat rude.

Lesa D. | First Impressions |
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Very helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!

kevin D. | Overall Experience |
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The manager, Jussara (sp?), was extremely helpful.

Ivo R. | Overall Experience |
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Got the service I needed and didn’t have any problems

SHELIA Y. | Overall Experience |
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add a few more ladders for people with second level storage

robert s. | First Impressions |
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People were friendly, building is nice, I like the way you access the unit.

Zoë K. | Overall Experience |
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I was always afraid to go into the the facility because of the homeless people living in the storage units. The ramp/parking situation was incredibly inconvenient, would be improved by parking spaces.

Kathleen B. | Overall Experience |
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Female was most friendly. The males were cool, disinterested, unclear regulations.None were accommodating. excessive surprise charges appeared on debit card. U Haul reps negligent or predatory. :(

Josephine R. | Overall Experience |
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All employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!

jon t. | First Impressions |
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When I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.

KAREN W. | Overall Experience |
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This is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!

Xiao M. | Overall Experience |
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Customer did not leave a comment.

Raina D. | Overall Experience |
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Awful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.

Ernest M. | Overall Experience |
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The physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terribl

Anastasia K. | First Impressions |
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The representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.

elijah h. | Overall Experience |
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Great management. Helpful, flexible and understanding.

matthew e. | Overall Experience |
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Arcturus (Ace?) made check-out quick and easy.

yan z. | Overall Experience |
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Great service n very clean

Jeffrey P. | First Impressions |
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Great service!

matthew w. | First Impressions |
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The place is perfectly average. Some stuff was annoying -placement of locker. Everyone seemed to be bored or in a rush and no one seems particularly helpful except this one guy with long curly hair.

mary p. | Overall Experience |
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Very helpful 😁

Frank R. | First Impressions |
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Making minature storage units above a storage unit is lame. Accessability is rediculas. I cant understand how you get people to rent those tiny boxes

steve b. | Overall Experience |
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hate the ramp not much U haul could do about it

Gustavo V. | First Impressions |
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They help me to find a solution to my necesities

james m. | First Impressions |
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Helpfull and polite staff

stephanie g. | Overall Experience |
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Helpful and courteous

Yunuscan S. | First Impressions |
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The storage space had a big column through it and was a lot smaller than advertised. When tried to speak with the staff we were told that they were closed for the day and had to come back later.

Elhassan B. | First Impressions |
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Customer sevice excellent

stephanie g. | First Impressions |
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The clerk who helped me was extremely helpful and courteous, my experience was an extremely pleasant one.

steve b. | First Impressions |
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Manager Christopher Francisco amazing. He customized my experience to exacting timeline on my construction project.

Elyse L. | Overall Experience |
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My experience was so poor I really don't want to have to go through it again. Poor service & run-down location. When I finally got into my upper unit, the floor was breaking & top was open to theft.

steven c. | Overall Experience |
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Chris manages the uhaul in cambridge extremely well. I was very happy using services there. Thank you.

jamila p. | First Impressions |
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It was wonderful this morning my lock broken and I don't know his name he help me a lot with smile.

Joan c. | Reservation |
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Manager was rude and unprofessional

madaline h. | Overall Experience |
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The garage door was broken a few times I tried to access my storage unit, which was extremely inconvenient as I had to use carts to bring my things up a ramp to the unit.

Richard H. | Overall Experience |
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n/a

RUTH K. | Overall Experience |
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I had rented a large space for what turned out to be two years. I felt safe going to my storage and the manager and staff were always helpful and friendly. Thank you!

Keith S. | Overall Experience |
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Awesome service and great staff. I will be back in May 2019 to rent again for the summer for our son to store his college items.

Madison B. | Overall Experience |
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I needed stairs or a ladder to access my unit. The stairs were hard to move and two of them were completely broken. The garage door was also never closed, anyone could enter.

Matthew J. | Overall Experience |
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The place worked well but it is always understaffed so you wait forever while in line

FARZANEH R. | Overall Experience |
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Thank you

dhruv m. | Overall Experience |
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Staff was rude. I was made to buy a very particular type of lock. I was made to rent for the entire month. I was not able to open my online uhaul account.

Jingwen W. | Overall Experience |
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Staff is extremely helpful and provided a good customer experience. But elevator was not operational--hauling heavy items down the ramp on a dolly felt unsafe. The rolling ladders also need fixing.

Margarita D. | Reservation |
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When I first arrived the lady in the front desk had an attitude couldn't answer no question and couldn't help me. When I when to get the truck the person there couldn't tell me how to operated it

Sunil M. | Overall Experience |
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1. I moved out from my storage unit on September 2, but they charged me for the whole month instead of prorating. 2. Homeless people have some storage units and they can be seen opening garbage bags.

HUGH B. | Overall Experience |
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Storage facility is well operated and maintained.

Eric O. | Reservation |
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The staff was prompt in processing the storage reservation and was helpful in guiding us through the facility. The lockers and general facility is clean and well maintained. Would recommend.

gabrielle p. | Overall Experience |
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Super helpful staff

Michaela C. | Reservation |
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The staff were very helpful, and unloading was easy.

KAREN W. | Overall Experience |
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Easy to reserve a storage unit for the summer, easy to make online monthly payments, and easy to close out the box at the end of the summer. Thank you.

Jigme T. | Reservation |
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Staff unwilling to help, made the process longer and more complicated. Forgetting to give me the keys, not asking me for my preferences, etc.

Mallory M. | Reservation |
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There were no units left for me to rent. I had a reservation. Not pleased.

David S. | Overall Experience |
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I reserved a storage unit online but it was not available when I arrived the morning I needed it. No apology: Agent said, "I can't give you what I don't have" UHaul is unreliable. BAD service

Barbara B. | Reservation |
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The service was fine. However, when I came into the office, I said a cheery "hello" and got no answer. The person serving me did not look at me and smile and say hi. Be friendly!

Nur S. | Overall Experience |
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Personnel at the desk could have been more attentive and gone through the process faster.

Ian E. | Overall Experience |
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All the staff were very friendly and helpful. It made moving so much easier.

Jessica P. | Overall Experience |
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I was given a storage unit above the ground level. As a small girl, it is dangerous for me to attempt to put my heavy boxes into a storage unit that requires a set of stairs. No one helped me.

Nazli S. | Overall Experience |
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Employees were extremely unfriendly and they gave me a storage unit in between two homeless people. They allow homeless people to stay there which is illegal.

Guarionex D. | Overall Experience |
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Simply, a very friendly service!

No reviews have been submitted for this location.

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