Moving Truck Rental in Cambridge, MA at U-Haul Moving & Storage at Central Square

UHaul's websites were all down on the day of the return. This was a minor pain.

Staff is friendly and honest and helpful, it's always stressful to have to move things but the cambridge uhaul is actually pretty nice.

The mileage at the start was off by 4 miles. The sheet said the car had 9535 miles but the odometer said 9539. Because of this, we were unfairly charged for 4 miles we didn't use. I noticed the gas tank wasn't half full at the beginning of the trip and went back in and said something to the attendant. I didn't notice anything about the odometer until we had already left. I took a photo of the gas tank to show the attendant that the tank wasn't half full and that photo also shows the tank was at 9539 when we started our trip.

Operator added unexplained charges to the rental.

The staff acted like I should know what I'm doing both in terms of where to put my truck and what things to be aware of or consider. This was my first time dropping off a uhaul truck and using a uhual storage location so its absurd to think I have any clue what I should be doing. The staff should understand that their customers probably don't know anything; don't be condescending when I have questions or don't understand what you're explaining, I don't deal with this on a daily basis (or even ever before in my life!). Also, the storage lockers are located up a very narrow ramp and the truck needs to be backed in in order to unload it on flat ground - this is very tricky and luckily I had an employee do it for me (appreciate that!) but what if I want to use to the facility when the location is closed? I would be very uneasy backing a truck up the ramp. I'm not sure why the office location (and supplies, boxes, etc.).

Charged for insurance that was not requested. No reply to email regarding refund. Truck was beat up but clean.

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This is the 2nd time I have used this U-Haul location and was impressed both times with the ease of the entire process from online reservations to adjusting my pickup time and everything in between. I wasn't sure if I would need the van for 2 or 3 days and upon pickup I realized I actually may have only needed it for the one day but wasn't positive. The representative did not pressure me to into picking a specific time frame either which made it easier as well. As it turned out I wasn't able to get it back by the end of the day. I called to let them know and all was good. So, that being said....if I have to pick something that could use some improvement it would be the young girls attitude when she called me Sunday morning about the return. I told her that I ended up needing it to run to the store and would return it in a couple hours. She then said to me in a rather short tone "Well. We close at 5". I told her I knew that and would definitely have it back by then. Her response was "Well. I need to note a time in the computer". So I said " Ok, then I would say sometime between 3 and 5". She then got very short with me and said "No, I need a specific time to put into the computer". So I said "Fine. Put 5 o'clock and then the entire day is covered, right". She obviously did not have to handle the call that way. I had initially reserved the van from Sept 30 - Oct 2 so if I chose to keep it another day it was my prerogative. Her pushing me for a specific time was absolutely uncalled for. She could have very easily offered to enter the time on her computer as 5 without having to hold me down for a specific time. When I did return the truck a couple hours later, the gentleman that greeted me and advised me what to do was very nice and made the check in quick and easy.

Yesterday I had a terrible experience with Uhaul services. I made a reservation to pick up a truck at 9:00 am, and I have hired help services using Uhaul website. The store was very crowded, only one attendant and the battery of a truck died blocking mine. So I went out of the store only at 10:15 am, loosing around 45 minutes of hired help services. When returning the truck, the store was already closed, and the parking lot was full, so there was no place to leave the truck. I lost 30 minutes waiting for a car to left a spot on the street so I could drop off the truck.

I made a reservation to pick up the rental at 10:00 am and completed the "Express Online Check-In" which promised to reduce my check-in time. I arrived a little before 10 and was told to wait in line to check in at the counter. One employee was serving the long line of customers (including going back and forth to the garage to get the keys). She spent 15+ minutes explaining charges on someone's overdue bill before calling in another employee to help those of us waiting for pick up. I did not get the keys until 10:40. Express online check-in is a joke and the staff were unable to keep the line moving efficiently. I thought I had taken all the necessary steps to make the rental process go smoothly, but instead this was a terrible experience which added an additional layer of stress and frustration to my move. Very disappointing.

There was some confusion when returning the van. The sign said stay with the vehicle, but we were waiting for a while before someone showed up wondering why we were still in the vehicle. They need to give clear and consistent instructions.

Long wait times, inaccurate communications about price and return time, very smelly vehicle due to whatever cleaning agents are used

Keep it up ???????????? Thanks.

I called three times to correct a bill and the manager has not yet to call me back. Not being able to talk to someone at the place whe r I rented the vehicle ir talking to customer service and they cannot do anything for me makes me very upset. Now I have to go in person to talk to someone and that is very aggravating.

Great customer service. Pickup and drop off were fast and easy.

Don't over charge your customers. I was charged double. I only had the truck for 2 and a half hours and I was charged for 2 days. I called and the girl on the phone said it will take 5 to 10 business days to clear in my bank. I haven't seen the correct receipt that she said she was going to send me via email yet. I am so upset. This was the first time useing the uhaul in Cambridge. I always use the one on massachusetts avenue. I never have problems with them. I want my money back in my account now.

Not about specific location, but in general. u-haul should learn from zipcar and reduce the burden of having to fill gas every time.

The gas gauges do not accurately show the level of fuel and U-Haul does not compensate customers for this! I was given a truck with what I was told would be a full tank of gas. When I checked the gauge, the needle was Just to the left of the F. As this is not my truck, I have no way of knowing where exactly the needle stops when the tank is full. I figured that it was indeed full. I drove 20 miles. When I returned it, I filled it up. I purchased six and a quarter gallons of gas. How is it possible that I used six plus gallons of gas to go 20 miles? I didn't idle excessively nor did I have the AC on for more than 20 minutes. I can only comclusw that it was not actually full when I received. I had no way of knowing because the needles was so close to the F that I had thought it was full. I brought this to the attention of the management but I was not given any credit for the gas. This seems very unfair as U-Haul knows it's trucks' gas gauges much better than its customers. Aside from that, the rental was fine.

I wasn't given the dolley I asked for and it was confusing where to drop the truck off

My only complaint is that Initial pick-up of our reserved cargo van was slow with only one employee at the desk and multiple customers. We waited at least 30 minutes at the service counter to pick up our reserved van. However, returning the van at the end of the week was very fast and efficient. Also, the van was in great condition and ran well. Overall, very pleased with our rental.

I have used this Uhaul store lots of times in the past few years. I have never had any problems.

I went inside to ask where to get my keys and was told they were in a lock box outside. The keys in the lock box I was instructed to use were for a different vehicle than the one I originally checked in to rent. I was told to just swap to the other vehicle, fine. When I returned I went inside to pay my rental and was charged ~$38 for it. I received that receipt and thought I was done with that. About a week later I received an email saying my rental was late and overdue. The next day I received an email with another receipt that added on ~$140 to my bill and had charged my credit card. The receipt stated that I had returned the vehicle 5 days later than from when I had actually returned it. So I was overcharged approx $140 dollars...

The truck's brakes squeaked, its engine seemed to be fairly hard, and it was beat up on the sides. I opted for the damage protection, which in hindsight seems unnecessary given the condition of the truck.

They didn't keep track of my order. When going to return the rental at the place I was supposed to, they redirected me to return it to a farther location. Then I got emails and calls for a week saying I hadn't returned the rental. Even after talking with a representative, who told me to the issue had been fixed and they found on record that I had returned the rental, I got another email asking me when I would return it. They also only had 2 people at the desk on September 2nd, the biggest day for moving so I waited in line for an hour to get my rental.

It was along day and they seemed gruff and unfriendly (not really rude). People were yelling at other employees to move the equipment and not to have this long line, etc.