Customer Reviews for U-Haul Moving & Storage at Central Square

9,798 reviews

844 Main St   Cambridge, MA 02139

(617) 354-0500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(617) 354-0500

844 Main St
Cambridge, MA 02139

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing to improve! Ezekiel helped me out returning the truck and was a great guy. Recommend this location!

Owen L. 
Rating:
1.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

Ezquiel is a really kind and friendly guy, i really appreciated his service!

Yichi Z. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

yasir O. 
Rating:
5.0

Customer did not leave a comment.

Batyr I. 
Rating:
5.0

The employee who assisted me, a man with sort of fair skin and long black hair, was great in doing so

Diassa D. 
Rating:
5.0

Just moved to MA from out of state and had problems with the size and location of the storage I initially selected. This store's general manager went above and beyond great customer service to help me deal with my problems. I really appreciated it !!

Juan U. 
Rating:
4.0

Customer did not leave a comment.

Gilbert L. 
Rating:
5.0

The gentleman that opened up early for us was awesome. Did not catch his name - big guy. Ezekiel was very helpful getting us checked back in & also helped us with storage entry. 3rd time renting a truck here & 2nd time for storage, and the staff has been awesome every time.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Kurt F. 
Rating:
3.0

Ezekiel saved the day and made my experience with U-Haul at the location itself, and ultimately the experience with the truck much better. He went out of his way to locate a better truck, and followed through with a phone call as he said he would. This person is exceptional (friendly, patient and helpful)…and truly remarkable to find in a service position.

Winifred H. 
Rating:
5.0

Customer did not leave a comment.

Grace M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Nothing you guys were awesome, also ezekiel was super friendly

Sergio G. 
Rating:
5.0

Ezequiel Netzahault was my rep and was super helpful/ made the experience really easy!

Meg K. 
Rating:
3.0

Very difficult to park while signing in at the office. The access by car to the floor with storage is difficult (narrow ramp is only one way).

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Harold P. 
Rating:
5.0

Ezekiel was very helpful in the return and helped make it easy and uneventful, thank you all so much for all of your kindness and help

Janelle R. 
Rating:
4.0

Location was convenient, service was friendly and helpful. I rated 4 stars instead of 5 because I would greatly prefer to receive a vehicle with a completely full gas tank. It is difficult to have to return a truck partially full.

Michael Z. 
Rating:
5.0

Great service, professional and clean equipment. thanks.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Mohamed M. 
Rating:
5.0

New management has done an excellent job

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Leon P. 
Rating:
5.0

I had ordered blankets and they were not provided (my bad, i should have checked while I was still at the location). I asked that they be removed from my bill, but I was still charged for them. Only $15 so no big deal, but still...

John H. 
Rating:
5.0

Customer did not leave a comment.

Juan Camilo R. 
Rating:
5.0

Customer did not leave a comment.

Susan Y. 
Rating:
5.0

Kurt was very professional.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Customer did not leave a comment.

Bernard H. 
Rating:
5.0

Customer did not leave a comment.

Andres A. 
Rating:
5.0

Moving is hell but the staff here made it okay. Thanks for the great service.

Kim M. 
Rating:
1.0

When I rent a storage unit, they should ask if I want a bottom or top one.

Kyle D. 
Rating:
2.0

Better reservation website, better follow up and communication

kishorekumar K. 
Rating:
4.0

Ezequiel was super friendly and helpful!

Jingyi W. 
Rating:
2.0

Walked in and was told no vans were available. Even though online they were shown as available. Was told a reservation was required and they were fully booked for the day. Minutes later I was able to book a reservation online at this location for two hours. The person at the front desk was able to confirm our reservation but told us the van was double booked and only available for 1 hour. Going over the 1 hour would result in getting charged 2x for going over the rental. The website is terribly flawed for double booking these vehicles. Returning the van was the best experience. Super straightforward and simple, would give five stars for the staff checking in vans. Overall rating 2 stars because the morning staff was unhelpful, turned us away, and the website showed vans as available when they aren't.

Jenny W. 
Rating:
5.0

Thank you to the two gentleman that checked me in, and also to Ezequiel who checked me out!!

john W. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Ezekiel was incredibly friendly and helpful. A 5-star employee.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Boru Z. 
Rating:
5.0

Customer did not leave a comment.

Eleanor M. 
Rating:
5.0

Very helpful answering questions, ready to deliver truck at appointment time, efficient and clear with checkout. Thanks Kurt !

Bradford P. 
Rating:
5.0

He was very helpful to me. And patience

sabrina V. 
Rating:
5.0

Whomever checked us in was amazing. Great service.

Elaine K. 
Rating:
5.0

Customer did not leave a comment.

laird N. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

The truck was not filled with gas when we picked it up. Please make sure the truck is filled before pickup, it is unfair to make the customer fill up the tank since they may end up paying for more gas than they used.

Joshua P. 
Rating:
5.0

Excellent service

Heber R. 
Rating:
5.0

Customer did not leave a comment.

Ana Elisa M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
4.0

Ezekiel was super helpful at this location

Zachary B. 
Rating:
5.0

The guy who checked me in was fantastic - solid brand ambassador for U-Haul. Just friendly and welcoming - made it an easy experience - i did not think to get his name so hopefully it is in my details somewhere -

Brian M. 
Rating:
5.0

I want to thank all of the U-Haul workers at the Central Square office for the many years of service. All the very best & keep safe!

SYLVIA K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
4.0

The receipt is complex and hard to print. Why can't you just send me a receipt with # of miles, etc, and total cost? The online receipt you show is very weird to read.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

I rent weekly and this is far and away the best location. Staff are excellent, vehicles are clean, well maintained and top notch.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

Oksana M. 
Rating:
5.0

Customer did not leave a comment.

Maxwell S. 
Rating:
5.0

Customer did not leave a comment.

Meghan P. 
Rating:
5.0

Great service but can improve on parking space

HAROON K. 
Rating:
5.0

Very courteous and helpful staff, made it super easy

John C. 
Rating:
5.0

Customer did not leave a comment.

albert K. 
Rating:
5.0

Customer did not leave a comment.

Alberto S. 
Rating:
5.0

Customer did not leave a comment.

ARI E. 
Rating:
5.0

Thank You

lynwood r.  |  Overall Experience 
Rating:
5.0

Very good

Alessandro S. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Everything was good, very quick and professional service!

Michael V. 
Rating:
5.0

Customer did not leave a comment.

amilcar F. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Natalie L. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Ezekiel was super helpful, very knowledgeable too. My phone died while driving back to this location in Cambridge, thankfully I was already close to Main St. Your location was super easy to find, even without a phone. The service was quick and I would absolutely use this location if I need to move again.

Micah P. 
Rating:
5.0

Customer did not leave a comment.

Kate C. 
Rating:
5.0

Customer did not leave a comment.

JOANNA F. 
Rating:
5.0

This was drop-off. If you see my comments on Pickup, it will not surprise you that these guys had a little trouble finding me in the system, but they persisted and worked it out. Really easy to work with. Good people. Clean and well organized. Curt and Ezekial were professionals.

HOWARD S. 
Rating:
5.0

The van itself was absolutely terrible on the snow. It was parked on Beacon Hill and I had to have 3 men help get it moving. While the van was new and nice, the tires were unacceptable.

IRENE W. 
Rating:
4.0

The after hours return of the equipment was ridiculously difficult. The mobile site didn't work and I had to hot spot to my laptop to make it work. The amount of time it took me to set that up meant that the photos I took were deemed too old and I had to retake the photos. It was a very frustrating process that took close to an hour.

JOAN E. 
Rating:
5.0

Great service. Thank you!

XINGHUA L. 
Rating:
4.0

Customer did not leave a comment.

CARLEY W. 
Rating:
3.0

Staff needs to be a little more?attentive to and speak up clearly, especially when dealing with senior citizens and not havi office chit chat with coworkers.

ANGELA P.  |  First Impressions 
Rating:
5.0

Nothing. Quick, courteous and professional service. Well done. Kudos to the staff member today. Very friendly and helpful.

Edward P. 
Rating:
5.0

Very friendly and competent staff. Great experience!

CHRISTOPH P. 
Rating:
5.0

Curt was exceptional: knowledgeable, efficient, & personable. I had a very positive experience.

MAINERD S.  |  Online Move In 
Rating:
5.0

Curt was extremely helpful, and understanding. He, and his staff made this a pleasant experience. Thanks!

Alexander W. 
Rating:
5.0

I can't say enough good things about the guy who helped me, I think his name was 'Ace' - so incredibly helpful, efficient, professional - would make me decide to rent a uhaul again! I have rented from a different uhaul location nearer my house and would not go back there, but the staff in the Cambridge location - especially Ace - were so much better - thank you !!

feilim D. 
Rating:
1.0

Customer did not leave a comment.

Melih C. 
Rating:
5.0

Customer did not leave a comment.

Nicolas L. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Customer did not leave a comment.

MAX C. 
Rating:
5.0

Curt and his team at the 844 Main Street location in Cambridge were great. Excellent customer service and would definitely recommend this location.

NATHAN C. 
Rating:
4.0

Customer did not leave a comment.

Nell B. 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE H. 
Rating:
5.0

Ze helped us!

Jacobien O. 
Rating:
3.0

Customer did not leave a comment.

LYANNETT R. 
Rating:
4.0

Customer did not leave a comment.

YODIT Y.  |  Overall Experience 
Rating:
4.0

Excellent employees - everyone from the front desk to returning the vehicle was polite, helpful, and clearly answered my questions. I apologize for not remembering their names.

MICHAEL C. 
Rating:
4.0

Only thing that sucked was the heating system barely worked, it went off and on- it was clean the company has excel customer service over all♥️♥️♥️ Best one I've been to in the 20 years of doing my private moving!!! Thank you! You should definitely check out the heating system though♥️

INDIA R. 
Rating:
5.0

Very efficient staff

John C. 
Rating:
5.0

I rented my truck on Thursday, 2/3 at 3:30pm. The girl at the desk who checked me in was great. The young guy who was working with her and who accepted my return was also super nice, with great customer service skills! Forgot his first name. Maybe started with an E? Elizare..? A Hispanic name. Great guy. Many thanks!

Maria R. 
Rating:
5.0

Getting used to a new vehicle is always a challenge. It took me awhile to close the window. The handle being all black on black was hard to find. How about painting it a different color?

BARRY S. 
Rating:
4.0

Just has COVID closed the schools I stored my daughter stuff and I now removed them 2 years later and her stuff is secured and in mint condition

sherrylene w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Michelle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kamala q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

noah F.  |  First Impressions 
Rating:
5.0

I would recommend u,-Haul to anyone.I never had a problem and the staff are polite and helpful.

donna w.  |  Overall Experience 
Rating:
5.0

Gracias por este servicio.

Elba P.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

george b.  |  Overall Experience 
Rating:
1.0

The staff was always more than miserable, and we had to encounter them often since our card didn’t work for the gate when we came. Whenever we came to our unit the step ladders were broke.

Chantell T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  Overall Experience 
Rating:
5.0

Buen servicio

Antonio S.  |  First Impressions 
Rating:
5.0

Manager went above and beyond with customer service!

Katherine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kachen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hairuo S.  |  Overall Experience 
Rating:
5.0

Christopher Francisco The permit of the firm is the best employee. He is well-intentioned, focused on his work with all his might. He is truly the best.

Ebru S.  |  Overall Experience 
Rating:
2.0

Suspicious charges on my account.

Carla P.  |  Overall Experience 
Rating:
5.0

We plan to use U-Haul Moving & Storage At Central Square again next summer.

Freddie S.  |  Overall Experience 
Rating:
3.0

There where people sleeping in there unit they a had car battery to run a inverter for there phones laptops furniture everywhere and there car was there all day making difficult to move my stuff

Morgan P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lukas B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kevin c.  |  Overall Experience 
Rating:
2.0

I arrived at the facility a day before my move-in storage date to ask questions about the process. The employee behind the desk was not very helpful when I asked where to pick up the truck and where the storage units were located. All he could tell me was that my reservation existed for the following day, and he told me that tomorrow I would, “pick up the truck and then store [my] stuff”, which I clearly was already aware of. I booked this months in advance and double checked with a Uhaul employee over the phone that the size of the truck and storage units would be large enough for a full size bed, a sofa, and multiple suitcases. Additionally, I was clearly told that monthly storage was pro-rated. Upon arriving, I could not fit my bed in the storage unit and had to rent a second unit last minute. On top of that, all lower level units were full. The only upside was that there was one other storage unit available for me to use on that day, which I was grateful for. The storage unit was clean enough, though I had very strong allergies as soon as I walked into the storage space, and my skin started breaking out into rashes within minutes, which rarely, if ever, happens. Overall I would not recommend this storage space and the service I received was misleading and subpar.

Alex C.  |  Overall Experience 
Rating:
5.0

The guy that helped me with my storage area and truck was great and very nice

James R.  |  Overall Experience 
Rating:
4.0

The staff at this location were awesome! It is a unique storage space and the general manager was very helpful in getting the truck to the storage space. Thank you

Will M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karissa W.  |  Overall Experience 
Rating:
3.0

The storage facility was a poor setup and leaked. One box had water damage and wet under it. The loading area on the second floor had water puddles. I wouldn't use it again knowing this. We were there at least 1.5 years.

mike m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
3.0

Locker had no lock upon move-in

Leah K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

renee r.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and nice. Very clear directions and straightforward service.

Hairuo S.  |  First Impressions 
Rating:
3.0

Staff can sometimes be rude.

Will C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Varvara P.  |  First Impressions 
Rating:
2.0

Staff is great but it looks like there are people living in the storage units.

Joseph M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yuchen Y.  |  Overall Experience 
Rating:
4.0

General Manager Chris Francisco is exceptional. (A first-rate manager and a responsive problem-solver, Mr. Francisco's terrific customer-service skills make him an excellent representative of the U-Haul brand.) I did have concerns about the presence of many small moths—a problem that persisted in my unit despite Mr. Francisco's prompt retention of an exterminator. Also, I was disappointed to find that my vintage leather suitcase (which had been sitting directly on the concrete floor) showed damage from an unidentified liquid seeping up for several inches. (The affected area was covered with mold, as well.) Mr. Francisco listened attentively, personally inspected the damage, and encouraged me to speak with him again after I had an opportunity to review the case and its contents. I intend to do so at my earliest convenience…

gregory p.  |  Overall Experience 
Rating:
1.0

Impossible to speak with the team on phone when needed (the central client service is cannot deal with every issues).

paul d.  |  Overall Experience 
Rating:
1.0

It was so stressful and difficult to move our stuff into the uhaul, for various different reasons. 1. The staff were not super friendly or helpful. We had been traveling all day and were exhausted when we arrived, and weren't 100% sure how it all worked. The staff didn't help us understand, but just sort of told us we were in the wrong place and had been told bad information. They were more interested in checking out at 8 pm than helping us. 2. We did finally manage to sort out returning the van and renting a room to put the boxes in. But we were told the garage was broken, so we had to lug all our items nearly a quarter-mile between where we were allowed to park, all the way across very poorly maintained sidewalks, over the raised doorstep, up the steep slope, and through the twisty hallways. It took a very long time. We were expecting to work hard - moving is never easy - but the fact that the garage was broken AND we had to park quite far away AND the only door that worked was raised meant that it was way more difficult than it should have been. 3. The carts! They were so bad! You expect moving carts to be fairly easy to maneuver, but these were extremely hard to steer and push. It was almost easier to carry everything ourselves. We did have to carry things in ourselves at points because the doorways were too narrow, or the carts too hard to steer around corners or over door thresholds. All in all, this was an awful uhaul facility. I'd tell friends and family to go literally anywhere else before coming here.

ELENA R.  |  First Impressions 
Rating:
2.0

It was just chaotic. First, the garage door was broken the entire month I was there and I had to drag my stuff in through the small, person entry door and drag it on the carts up the giant ramp to get to my box. Second, I wasn’t told the box was going to be stacked on top of another and I’d have to climb a ladder. That wasn’t indicated when I was given the unit. Third, I did not know I needed my own lock until I was at the cashier and I had to buy one from y’all instead of something else. Lastly, there was confusion for someone on y’alls end when I moved out. Someone didn’t update the records and I was sent another bill which got figured out but it was very annoying. It just wasn’t a good experience. The worst part of it for me was the garage door issue, it was broken for a month and no one was there to assist with items I had to literally take apart my furniture piece by piece and shove it through a standard doorway and drag it up the ramp and then climb a ladder and put it away. It was just so frustrating the entire time.

Sarah U.  |  Overall Experience 
Rating:
1.0

Garage door is broken and 2nd floor drive up is inconvenient too. Ladder carts are broken and unsafe. Often there are folks using the storage units as a place to rest during the day.

Allan W.  |  Overall Experience 
Rating:
5.0

Chris and staff were wonderful for 4 years. I am very grateful.

STANLEY D.  |  Overall Experience 
Rating:
1.0

Staff was nice. The garage door was broken so it was very difficult to bring all my furniture into the facility. It was also raining. Also I did not know the units were going to be on the second tier so that made it very hard to lift and fit everything in.

Sophia F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sandy P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

reuben F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy e.  |  First Impressions 
Rating:
3.0

Customer service on the phone was really friendly and the facilities were very clean and well maintained. However, I called to make a reservation 2 months in advance, got a reservation number, but when I called to confirm a week before my start date U-haul told me my reservation didn't exist. I made a new reservation, but when I got there on the day I had to move in the desk worker told me the unit size I wanted was no longer available despite the fact I reserved it, so I was forced into an unnecessarily large unit and on the top floor so that I had to figure out how to carry a mini-fridge up a ladder. This all seemed very disorganized and I was not too happy with this. However, to compensate U-haul did give me the first month free, so they were considerate which I appreciate

louise l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrea l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALASDAIR P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIELLA U.  |  First Impressions 
Rating:
5.0

the staff at this u-haul branch were amazing! it was my first time renting equipment and a unit, and the cambridge branch staff supported me through the entire process. they even drove my truck up to the unloading area, walked me to my unit, and moved the portable staircase for me so i could access my second-tier unit. 10/10! thank you!

Lutece D.  |  First Impressions 
Rating:
3.0

Somewhat tired and unwelcoming staff. Do not understand my last name and first name after speaking multiple times.

Nancy H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ivy K.  |  Overall Experience 
Rating:
5.0

Very fast service! Has everything we need. Luckily we were able to get a second unit for my sister's stuff too.

JOANNA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashisha p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga U.  |  Overall Experience 
Rating:
5.0

You helped make our move from Chicago to Boston very simple! Easy in-and-out access with ramp for our car. Big thanks to the staff. Sam Panayotovich

Samuel P.  |  Overall Experience 
Rating:
2.0

I rented a storage locker for roughly 9 years. The first couple of years were amazing. It was clean and well kept. However, over the years it has be deteriorating! Trash left all over the place, homeless people leaving out of the lockers, and the employees have became ruder and less likely to help. I really hope the place turns it around.

NATHANIEL S.  |  Overall Experience 
Rating:
3.0

Nice location and safe storage place! But the staff was so rude and not friendly at all.

Sooyoun L.  |  Overall Experience 
Rating:
3.0

The smell was awful and it looks like some homeless people live there.

Irina B.  |  Overall Experience 
Rating:
1.0

Horrible customer service, impossible to get in touch with the staff

Inge H.  |  Overall Experience 
Rating:
5.0

Having moved my stuff from Mass Ave to Central was a huge upgrade in ease and cleanliness. But staff in both locations are helpful!

Nina R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Online Move In 
Rating:
4.0

Parking was a bit tricky at times, but being able to drive up the indoor ramp was a nice perk

Michael K.  |  Overall Experience 
Rating:
4.0

It seemed like some people use U-Haul as place to live and it raises concerns about the safety of my items in the storage unit.

Irina C.  |  Online Move In 
Rating:
2.0

I had a storage that was on the top level and I never could get access to the ladder they have only one that worked properly. The other one didn’t work correctly and I never could get access to either of them when I was interested there. I had to pay extra because I need to get into my storage at my convenience but never did so I rent a lower storage that cost extra. The bathroom is very dirty all the time and never no toilet paper. And most employees have attitudes. And some one stole from me in this facility.

melissa w.  |  Overall Experience 
Rating:
5.0

U-Haul helped me and my friends out immensely when the COVID-19 crisis began. We had two days’ notice to leave campus, and our experience setting up the unit could not have been smoother. The staff was kind, attentive, and understanding during the most chaotic of moving situations.

Samuel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo V.  |  Overall Experience 
Rating:
1.0

Awful staff. Absolutely horrendous and unhelpful....

Andre A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Andrew H.  |  Overall Experience 
Rating:
1.0

The representative there were extremely rude and unhelpful. What should have only taken less than 30 minutes took over an hour and a half. I had difficulty checking in online while standing outside in the sun with my stuff, and the reps sat around unwilling to help. Painful experience.

Amoy A.  |  Online Move In 
Rating:
3.0

Front desk staff were unavailable for over 15 min and were largely unprofessional and not helpful

Leah H.  |  Online Move In 
Rating:
5.0

Super convenient location in central square. Staff is friendly and helpful. Several additional conveniences include that the facility is climate controlled, has a nice restroom (always super clean?!) , has spacious hallways, and they provide several carts for moving your stuff around. Access was easy with the uhaul card, swipe in the right box to check in, swipe in the left box to unlock the door, open the garage door and drive right in. Even though there's really only room for 1-2 cars at the top of the ramp, I never was unable to pull up and do my thing in 6 months of regular use. I paid <$150/month for quite a big space. It's a really good deal considering the price/sq ft in Cambridge. The facility is frequented by homeless people, who probably appreciate the affordable and safe storage. I never felt uncomfortable, and was never solicited for money - they were either chill and friendly or privately going about their business. First month free, and checkout was easy. Just show them a pic of the empty unit. A bit of feedback for improvement: The screws used in the construction of the units were much too long, so there are several exposed screw tips (1-1.5") coming through the walls of the unit, giving a decent probability you could puncture yourself if you were moving stuff around in there and not being careful. These could be shielded with plastic drywall anchors or cut off?

Daniel M.  |  Overall Experience 
Rating:
2.0

I got a high unit which was very inconvenient for the move in. Also, the people who worked there were very unhelpful!!!

Yara M.  |  Online Move In 
Rating:
5.0

The staff at this location were extremely helpful in a crisis situation. They handled my van and storage rentals quickly and without a single hitch. Moving out of a dorm for the summer is already stressful, and moving out with two days' notice infinitely more so--but the team here made it as smooth an experience as possible.

Samuel N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachael F.  |  First Impressions 
Rating:
1.0

Rude front staff

Kevin Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica g.  |  Overall Experience 
Rating:
5.0

When I no longer needed my uhaul unit, they were extremely flexible with moving out.

Karissa W.  |  Overall Experience 
Rating:
4.0

Staff today was somewhat rude.

george z.  |  First Impressions 
Rating:
5.0

Very helpful and informative on the first time I called, then the second when the website gave me problems, then on the third when I had to change my online reservation person! This was a crazy busy day for them with the college (virus) shutdowns and frazzled students and parents, but you wouldn't know it from their kind demeanor! And I talked to two different women, both wonderful! A heartfelt thank you for your info, empathy and professionalism! And I wish I had their names (this was on 3/10/20 if that helps you figure out who helped me.) ! I will recommend your location to anyone!

Lesa D.  |  First Impressions 
Rating:
5.0

The manager, Jussara (sp?), was extremely helpful.

kevin D.  |  Overall Experience 
Rating:
5.0

Got the service I needed and didn’t have any problems

Ivo R.  |  Overall Experience 
Rating:
5.0

add a few more ladders for people with second level storage

SHELIA Y.  |  Overall Experience 
Rating:
5.0

People were friendly, building is nice, I like the way you access the unit.

robert s.  |  First Impressions 
Rating:
2.0

I was always afraid to go into the the facility because of the homeless people living in the storage units. The ramp/parking situation was incredibly inconvenient, would be improved by parking spaces.

Zoë K.  |  Overall Experience 
Rating:
2.0

Female was most friendly. The males were cool, disinterested, unclear regulations.None were accommodating. excessive surprise charges appeared on debit card. U Haul reps negligent or predatory. :(

Kathleen B.  |  Overall Experience 
Rating:
5.0

All employees I’ve worked with from start to finish and monthly payments have all been fantastic...thank you!!

Josephine R.  |  Overall Experience 
Rating:
2.0

When I rented my locker I was told that I had access 5am to 10pm. I rented a car to bring my things that night at 8pm and found I had no access. Furthermore, I was refused 24-hour access $10/month.

jon t.  |  First Impressions 
Rating:
5.0

This is our 3rd time renting a storage unit at this location. The staff is friendly and helpful, and the unit is clean and very convenient. We will be back next summer to rent again!

KAREN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xiao M.  |  Overall Experience 
Rating:
1.0

Awful experience checking in. I specifically chose this location because I was able to reserve a large lower level storage unit only to show up and have no such unit available. Had to give away bed.

Raina D.  |  Overall Experience 
Rating:
4.0

The physical facility and staff were excellent, especially compared with other uhaul sites in Boston I have used. I did not give an excellent rating because the uhaul on line billing system is terribl

Ernest M.  |  Overall Experience 
Rating:
3.0

The representative was working alone and yet we didn't wait for a long time, which was good. However, they didn't explain how to get to the storage unit well and they seemed annoyed when we asked.

Anastasia K.  |  First Impressions 
Rating:
5.0

Great management. Helpful, flexible and understanding.

elijah h.  |  Overall Experience 
Rating:
5.0

Arcturus (Ace?) made check-out quick and easy.

matthew e.  |  Overall Experience 
Rating:
5.0

Great service n very clean

yan z.  |  Overall Experience 
Rating:
5.0

Great service!

Jeffrey P.  |  First Impressions 
Rating:
3.0

The place is perfectly average. Some stuff was annoying -placement of locker. Everyone seemed to be bored or in a rush and no one seems particularly helpful except this one guy with long curly hair.

matthew w.  |  First Impressions 
Rating:
5.0

Very helpful 😁

mary p.  |  Overall Experience 
Rating:
1.0

Making minature storage units above a storage unit is lame. Accessability is rediculas. I cant understand how you get people to rent those tiny boxes

FRANKMATTHEWS R.  |  First Impressions 
Rating:
5.0

hate the ramp not much U haul could do about it

steve b.  |  Overall Experience 
Rating:
5.0

They help me to find a solution to my necesities

Gustavo V.  |  First Impressions 
Rating:
4.0

Helpfull and polite staff

james m.  |  First Impressions 
Rating:
5.0

Helpful and courteous

stephanie g.  |  Overall Experience 
Rating:
1.0

The storage space had a big column through it and was a lot smaller than advertised. When tried to speak with the staff we were told that they were closed for the day and had to come back later.

Yunuscan S.  |  First Impressions 
Rating:
5.0

Customer sevice excellent

Elhassan B.  |  First Impressions 
Rating:
5.0

The clerk who helped me was extremely helpful and courteous, my experience was an extremely pleasant one.

stephanie g.  |  First Impressions 
Rating:
5.0

Manager Christopher Francisco amazing. He customized my experience to exacting timeline on my construction project.

steve b.  |  First Impressions 
Rating:
1.0

My experience was so poor I really don't want to have to go through it again. Poor service & run-down location. When I finally got into my upper unit, the floor was breaking & top was open to theft.

Elyse L.  |  Overall Experience 
Rating:
5.0

Chris manages the uhaul in cambridge extremely well. I was very happy using services there. Thank you.

steven c.  |  Overall Experience 
Rating:
5.0

It was wonderful this morning my lock broken and I don't know his name he help me a lot with smile.

jamila p.  |  First Impressions 
Rating:
1.0

Manager was rude and unprofessional

Joan c.  |  Reservation 
Rating:
4.0

The garage door was broken a few times I tried to access my storage unit, which was extremely inconvenient as I had to use carts to bring my things up a ramp to the unit.

madaline h.  |  Overall Experience 
Rating:
5.0

n/a

Richard H.  |  Overall Experience 
Rating:
5.0

I had rented a large space for what turned out to be two years. I felt safe going to my storage and the manager and staff were always helpful and friendly. Thank you!

RUTH K.  |  Overall Experience 
Rating:
5.0

Awesome service and great staff. I will be back in May 2019 to rent again for the summer for our son to store his college items.

Keith S.  |  Overall Experience 
Rating:
3.0

I needed stairs or a ladder to access my unit. The stairs were hard to move and two of them were completely broken. The garage door was also never closed, anyone could enter.

Madison B.  |  Overall Experience 
Rating:
3.0

The place worked well but it is always understaffed so you wait forever while in line

Matthew J.  |  Overall Experience 
Rating:
4.0

Thank you

FARZANEH R.  |  Overall Experience 
Rating:
2.0

Staff was rude. I was made to buy a very particular type of lock. I was made to rent for the entire month. I was not able to open my online uhaul account.

dhruv m.  |  Overall Experience 
Rating:
3.0

Staff is extremely helpful and provided a good customer experience. But elevator was not operational--hauling heavy items down the ramp on a dolly felt unsafe. The rolling ladders also need fixing.

Jingwen W.  |  Overall Experience 
Rating:
1.0

When I first arrived the lady in the front desk had an attitude couldn't answer no question and couldn't help me. When I when to get the truck the person there couldn't tell me how to operated it

Margarita D.  |  Reservation 
Rating:
1.0

1. I moved out from my storage unit on September 2, but they charged me for the whole month instead of prorating. 2. Homeless people have some storage units and they can be seen opening garbage bags.

Sunil M.  |  Overall Experience 
Rating:
4.0

Storage facility is well operated and maintained.

HUGH B.  |  Overall Experience 
Rating:
5.0

The staff was prompt in processing the storage reservation and was helpful in guiding us through the facility. The lockers and general facility is clean and well maintained. Would recommend.

Eric O.  |  Reservation 
Rating:
5.0

Super helpful staff

gabrielle p.  |  Overall Experience 
Rating:
5.0

The staff were very helpful, and unloading was easy.

Michaela C.  |  Reservation 
Rating:
5.0

Easy to reserve a storage unit for the summer, easy to make online monthly payments, and easy to close out the box at the end of the summer. Thank you.

KAREN W.  |  Overall Experience 
Rating:
1.0

Staff unwilling to help, made the process longer and more complicated. Forgetting to give me the keys, not asking me for my preferences, etc.

Jigme T.  |  Reservation 
Rating:
1.0

There were no units left for me to rent. I had a reservation. Not pleased.

Mallory M.  |  Reservation 
Rating:
1.0

I reserved a storage unit online but it was not available when I arrived the morning I needed it. No apology: Agent said, "I can't give you what I don't have" UHaul is unreliable. BAD service

David S.  |  Overall Experience 
Rating:
3.0

The service was fine. However, when I came into the office, I said a cheery "hello" and got no answer. The person serving me did not look at me and smile and say hi. Be friendly!

Barbara B.  |  Reservation 
Rating:
3.0

Personnel at the desk could have been more attentive and gone through the process faster.

Nur S.  |  Overall Experience 
Rating:
4.0

All the staff were very friendly and helpful. It made moving so much easier.

Ian E.  |  Overall Experience 
Rating:
1.0

I was given a storage unit above the ground level. As a small girl, it is dangerous for me to attempt to put my heavy boxes into a storage unit that requires a set of stairs. No one helped me.

Jessica P.  |  Overall Experience 
Rating:
1.0

Employees were extremely unfriendly and they gave me a storage unit in between two homeless people. They allow homeless people to stay there which is illegal.

Nazli S.  |  Overall Experience 
Rating:
5.0

Simply, a very friendly service!

Guarionex D.  |  Overall Experience 
No reviews have been submitted for this location.

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