Customer Reviews for U-Haul Moving & Storage at Century St

5934 reviews

461 Century St   Winnipeg, MB R3J1J9
(In the Polo Park area)

(204) 987-9502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(204) 987-9502

461 Century St
Winnipeg, MB R3J1J9
(In the Polo Park area)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Garnet O. 
Rating:
5.0

Customer did not leave a comment.

Aron D. 
Rating:
5.0

Customer did not leave a comment.

PUSHPINDER S. 
Rating:
4.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Very helpful and friendly staff. Good value.

Kathleen M. 
Rating:
3.0

It appeared to be very under staffed for a busy Saturday. We showed up 20 minutes before our reservation for 10am and got out at 10:30. Majority of that time was spent waiting in line. The staff were great, the people working the front desk were also the ones setting up the equipment/vehicles for everyone and it was a very slow process because of this. Need more workers to have things running smoothly, especially on a weekend.

Roman H. 
Rating:
1.0

Customer did not leave a comment.

Jermarcus H. 
Rating:
5.0

Customer did not leave a comment.

Byung M. 
Rating:
2.0

The "self checkout" did NOT perform as expected. The vehicle was not located where it was supposed to be, nor were the keys. It took a significant amount of time, and the assistance of two U-Haul employees to actually track down the vehicle location. And then we had to locate the keys for the vehicle. It was very disorganized, and I spent far too much time running from one end of the property to the other. Will NOT be using this again!

Phil P. 
Rating:
5.0

Customer did not leave a comment.

WARREN P. 
Rating:
5.0

Truck was clean, everything on it worked, all covid procedures were followed, employees were helpful and manger were very helpful. Would recommend.

HARLAN D. 
Rating:
3.0

Customer did not leave a comment.

Kari E. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
3.0

This place was ok. Wouldn't change a thing.

Vince B. 
Rating:
1.0

Very bad customer service.

MOHAN S. 
Rating:
1.0

Charging customers the wrong mileage is a sure way to lose customers.

cory L. 
Rating:
5.0

Customer did not leave a comment.

Leah W. 
Rating:
4.0

Overall experience was ok. The cargo area is a little vit dirty. I swept it anyways.

Aga John C. 
Rating:
2.0

The trailer connector pins were not clean causing bad connection and the lights were going out while driving. The rear right tail lamp connector wasn't connected, the uhaul representative didn't do a proper check of the lights and said everything is good when it really wasn't. I'm a mechanic and fixed the lights myself. The trailer chain were worn out scraping on the asphalt to the point the links would be useless in the case the trailer brakes loose. Safety hazard!!! The hitch towing capacity wan not checked to make sure it's rated for trailer hauling. I'm very disappointed and I will not be using Uhaul again.

MIKLOS R. 
Rating:
5.0

The sales rep (Eugene I think) was very helpful and friendly!

Aaron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Donna D. 
Rating:
4.0

Customer did not leave a comment.

Dwain B. 
Rating:
5.0

Quite a few alarms went off during my three visits.

Stanley C.  |  Overall Experience 
Rating:
3.0

There was a dirty piece of clothing in the truck even after they said it was clean(it was bright pink). I rented a truck for 10 hours and brought the truck back early, they said I was good to go, then charged me for 2 days saying I brought it back late. I called and spoke to someone after receiving my invoice by email. They said to check back if I hadn't heard anything in 2 days which I did, thet person couldn't help me and told me to call back the next day. Spoke to someone who said I had been refunded 2 days prior("maybe the email is in your spam?" Nope) But couldn't give me an updated breakdown because they don't send out a new invoice they just refund. Wished it could've been a smoother process all around.

M S. 
Rating:
5.0

The line up took a bit long but only because 2 customers were allowed inside

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Clifford H. 
Rating:
2.0

Customer did not leave a comment.

NICOLAS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ram H. 
Rating:
5.0

Customer did not leave a comment.

Anand S. 
Rating:
5.0

Customer did not leave a comment.

IMELDA E. 
Rating:
5.0

Customer did not leave a comment.

George Charles D. 
Rating:
2.0

Was not able to get truck requested even with ordering way in advance. Rep who facilitated the pick up was not interested in his job. I had to search the lot for the vehicle. No inspection was done with me. Most positive part was the return of the vehicle. Extremely helpful and friendly representative

ARTHUR P. 
Rating:
1.0

Took 2 hours to actually get the vehicle after the line and how slow the staff was. Asked for 2 dollys only got 1. Truck battery died taking returning it and took over an hour to come help me. Not impressed with this service. Then was charged for 2 dollys. I caught it on my bill and asked them to take it off. Such a poor experience

Madison S. 
Rating:
5.0

Staff was very friendly!!

HOLLY K. 
Rating:
5.0

Customer did not leave a comment.

Michel R. 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The staff was very cheerful and helpful I would recommend them to family and friends thank you staff you made this easy for me

MARTHA B. 
Rating:
5.0

Wait time is too long, maybe due to COVID. But could be made better by adding one more staff to ease the customers pain of waiting..

Olufemi A. 
Rating:
2.0

Waited more than 1hour before I got the truck I heard staff talking about system down. Should be more staff in as it was Saturday and month end. I can see the frustration in their eyes. But they handled everything very well. Great job for staff

Ahmed B. 
Rating:
4.0

Customer did not leave a comment.

Fernando Carlos(CNOTES) R. 
Rating:
4.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Jarett T. 
Rating:
5.0

Customer did not leave a comment.

Trung Dinh M. 
Rating:
5.0

All good!!

GUY P. 
Rating:
5.0

Customer did not leave a comment.

Tammy L. 
Rating:
4.0

The manager was very fair with me when it came to paying my outstanding fees. So thank you for your help.

Paulette I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martin S.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff every helpful

Donn W. 
Rating:
5.0

The trailer I rented was clean and well maintained, but one of the tires was slowly leaking air. I had to refill the tire multiple times during my 2400KM cross country journey. I was constantly afraid of the tire losing too much air and going flat.

Mohammad A. 
Rating:
5.0

Make clearer where to leave the vehicle at drop off time as the people returning immediately before me were blocking the entrance to the parking lot because under the canopy was full. Fortunately they hadn't left yet so they could move the truck and let me in.

Serina P. 
Rating:
5.0

I have always depended on this U-Haul location for over 20 years. I frequently recommend it to others. Thanks to the staff & mgmt.

brian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raimner H. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Great customer service.

melissa A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

corrine m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tsegaye M. 
Rating:
5.0

Excellent experience, staff are friendly, efficient and the whole process went smoothly. Highly recommended.

Wai C. 
Rating:
5.0

I don't see need for change😊

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE D. 
Rating:
5.0

Customer did not leave a comment.

RYAN D. 
Rating:
3.0

The staff at the site were very helpful. However, the experience with the staff at the call centre was Not helpful. After trying to call the store close to me numerous times it always brought me to the call centre and they could not accurately answer my questions. I got different answers from several different people and when I finally went in to the store in person, they gave me the accurate info.

ELLA K.  |  First Impressions 
Rating:
3.0

Mostly good experience. Only issues we had were not having 24 hour access, and 3 times our code/access card was denied despite our account being paid in full. Also find the rates fairly expensive.

VanessaKuzina C.  |  Overall Experience 
Rating:
2.0

The agent was difficult to understand. I didn't know about the $20 fee to return equipment after hours. He may have said it, but I didn't catch some of what he had said. I don't believe it had rained or been wet in the city recently, but it appears the the van hadn't been washed recently. As well once I was on the road I realized that the fuel reading had been overstated by 1/8. The interior of the front window was so dirty I could hardly see when driving into the sun in the evening. That is unacceptable as it is a safety hazard. The dash and radio and heater controls hadn't been wiped as well. COVID 19 concern! I don't feel that this rental is worth the $69 of my final bill. As a regular customer this isn't what I expect from UHaul. Thank you for your attention to these issues. Regards Craig Steinmann

DAVID S. 
Rating:
3.0

While the staff was helpful, they were very slow and unmotivated.

Stanley C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stanley C. 
Rating:
5.0

Customer did not leave a comment.

Krista H.  |  Overall Experience 
Rating:
4.0

good experience!

Bryan G. 
Rating:
1.0

My experience was two fold 1) I ordered boxed online for pick up the next day (with hours before closing). When I arrived the next day the order was not collected and ready for pick up. In fact multiple items I had already purchased had been sold. Or should I say sold twice! Which FYI, is illegal! Rep pointed at a large truck and told me my merchandise was in the truck, if I cared to wait. I waited for the skids to be searched for my missing merchandise. At first the merchandise couldn't be found by my rep. My pick up was 1045 a.m. I was asked to come back after 700 p.m. I became frustrated as I was only person in store front and 3 reps were at desks. I finally put my foot down and advised the reps to all search for my missing merchandise. I was polite, but firm and deeply, deeply frustrated. My so called pick up took over an hour! 2) I pre-booked a truck April 10 with a normal trolley. When I arrived to pickup my truck I was told I needed to use an appliance trolley. I have a back injury! It was heavy and useless to me. Rep (believe it or not, the same rep as with the boxes) completely ignored my comment about the back injury and simply told me the "upgrade" was at no additional cost! Once I got into the truck I couldnt start it. I had to go back in to advise the rep. I was told "Oh, it must be one of the trucks where you have to wiggle the key." Wiggle the key? Do we repair the trucks? Upon arriving at my destination the check engine light went on. Again, do we service our trucks? I was forced to call and report it as I was not sure if truck would even support my needs. I waited on hold for over 20 minutes to do this. Rep was kind and patient. I was grateful as I was close to tears. Thank you to her. She gave me a direct number to road side assistance. All though it was a 1-800 number!? Thankfully truck ran through out my move. I was told when I returned it, that "its the oxygen sensor and they all have check engine lights on" Excuse me? When I picked it up there was no check engine light on and that response is unacceptable. All in all? An aweful experience I do not care to repeat.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Don O. 
Rating:
5.0

Overpriced to be honest. I ended up spending $147 for moving a couch when I was able to get a 3rd party mover for only $70.

HAMMAM A. 
Rating:
5.0

i was confused on one part. apparently the vehicle came with blankets and a dolly in the rental which i wasn't told about. so i rented a dolly and blankets. so this extra set of equipment took up space in the moving van that we could have used for more boxes.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

ross M. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

People there are always great..... your computers remind me of dial up😧

CHRISTINE P. 
Rating:
5.0

Excellent service

Sandra M. 
Rating:
3.0

Customer did not leave a comment.

Ian B. 
Rating:
4.0

Explain how much per km

Oumar O. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Doug G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

wasted a lot of time trying to pay as they were having technical difficulties with their POS.

Jeffrey M. 
Rating:
1.0

Customer did not leave a comment.

Kris K. 
Rating:
5.0

Customer did not leave a comment.

LUKAS V. 
Rating:
4.0

Make after hours returns less complicated. Asking for pics and a list of others isn't necessary. Other than that quick and easy

SANDRA J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Everyone at the location was very helpful and friendly. They did everything as quickly as possible with COVID protocols in mind. I will for sure use them again.

Lynne S. 
Rating:
1.0

Very poor customer service. Don't go to this location. Lier never ever trust uhaul.

SAHIL G. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

all is well ,, staff quick to help

David W. 
Rating:
4.0

Customer did not leave a comment.

volodymyr P. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Never did a walk around the vehicle when I returned it the guy at the counter told me he was the only one at the desk and that it was fine just to leave the key with him.

Heather H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

JULIAN D. 
Rating:
5.0

The service at this Uhaul location was great, but Uhaul's early check in on your website is a TOTALLY POINTLESS TASK. It still took 15 mins at counter to ask me all the EXACT same questions I just filled out on the early check in. Then I was asked for my credit card again when I had already done that too when I made the reservation. The message "YOUR LOCATION CAN'T BE FOUND" is a HUGE PAIN IN THE ASS when trying to check out. I finally just gave up trying to check out. It happens every time I rent a trailer and try to return it. That NEEDS TO BE FIXED!!!. I am hoping that I won't be charged for another days rental again because your system couldn't find my location, while I'm sitting in your parking lot for 25 mins, trying to figure out why it can't find my location, WHEN MY LOCATIONS IS TURNED ON. To many instructions to follow to figure out what it wants me to do so I can finally check out. It wanted me to change my browser, then set up an account or wait on hold for 45 mins to try and talk to someone at customer service. VERY FRUSTRATING!

Beverly L. 
Rating:
5.0

Good job see you soon

RANDY W. 
Rating:
1.0

Good day, I just returned the trailer before they were even closed but still charged me the overnight fee anyways. Uhaul told me that they wouldn't as a dropped it off before they closed. I spent over an hour waiting on the phone.. back and forth between the store location and corporate office. Still didn't get back for charging me. I like uhaul but....

COREY G. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Darryl M. 
Rating:
5.0

Staff were awesome, especially Melissa!

MARK S. 
Rating:
5.0

The only thing I can think of would be the installation of a customer coffee pot. Lol..

DAVID K. 
Rating:
4.0

The registration process is very very slow. Definetely needs rethinking.

Atul I. 
Rating:
2.0

It's not the guy's fault that the whole system was down but please have a back up plan... so i don't get change 4x as much when you change my account. plus when it's snowing make sure you have a snow brush around so I'm not in the truck for 20 mins waiting for it to melt.

Maryette M. 
Rating:
4.0

The staff puts in a real effort to be helpful but many times this location is understaffed and wait times can be excessive. As well a few times they have had equipment failures and we couldn't get into our location. Frustrating for sure. But overall the staff is very helpful and does their best to be of assistance.

AL PITCH a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susana G.  |  Overall Experience 
Rating:
5.0

The storage facility is very clean, well lit and the fact that you can park inside to load and unload is a big plus. This is the second time I have used Uhaul and will definitely use again.

KIMBERLY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fraser A.  |  First Impressions 
Rating:
4.0

unit didn't have a lock inside even though advertised. manager resolved instantly as it was during business hours. access to unit was impossible during the first day, even with calling 1800gouhaul. Issue resolved the next day. Every time I pull up at the loading bays I have to find someone to open them - a minor inconvenience that would be easily solved if said doors were somehow connected to pad outside or if staff were constantly aware of it. I think for the high price compared to other facilities, the experience should be flawless. Probably will stay my 4 weeks and move.

Marcus L.  |  Online Move In 
Rating:
5.0

This location has been here for years. I know I can rely on it. Rates are fair too. Very clean facility. Very friendly and helpful staff.

brian R.  |  First Impressions 
Rating:
5.0

The person who helped me was super friendly and made me feel important. Thanks guys and keep it up.

John M.  |  First Impressions 
Rating:
5.0

Staff members Michelle and Cheryl went above and beyond! Thank you!!!

Scott M.  |  First Impressions 
Rating:
5.0

Thank you, i am grateful for the friendly service. The employees are all so helpful and welcoming!

Tina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

A DRUMMOND B.  |  Overall Experience 
Rating:
5.0

this u-haul location has the friendliest faces, people and environment. They always do a great job to attend to everyone that walks in the door. Thank you for your kindness and professionalism.

Marjorie H.  |  Overall Experience 
Rating:
5.0

Very Professional and easy to deal with. Facilities were amazing. Clean and Secure. I did want to know if there would be any credit given for moving out 10 days early. Thank you.

Elizabeth C.  |  Overall Experience 
Rating:
4.0

Only drawback was mice droppings.

Andy G.  |  Overall Experience 
Rating:
5.0

Leaving my household items in storage at Uhaul on Century was a worry free experience. I was confident that everything would be fine and it was. I am so happy I chose your facility. I will highly recommend it to anyone that asks me .

jo-anne m.  |  Overall Experience 
Rating:
2.0

When I came in originally there was a mix up and I was told I would recieve 10% off my rental unit for like six months to correct the error I spoke with a manager and I received the 10% for a month or two and that was it. I really don't care about the money (since I just paid it till I didn't need the unit anymore) but I do care about the principal if your company and staff offer a customer something and don't follow threw with it then it makes your company look untrustworthy and I would never recommend u haul to anyone because if that.

KIETH B.  |  Overall Experience 
Rating:
3.0

In the last year the security system was often down and the rates were going up regularly. Until recently, calls were redirected to the call centre where messages were passed along to the store. I rarely got a call back and subsequently had to call back several times. Time of day didn't seems to matter.

Mariann F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  First Impressions 
Rating:
2.0

Staff were friendly- but not helpful. See above - might want to change to two questions instead of one. Long wait times in store to pay for monthly storage. It never fails that someone is renting a truck or a locker whenever I am there to pay. Some wait times over 20 minutes. They have a “payment only” sales desk but there is never any staff there to work that desk. No pro-rating of monthly pre-paid rent. For example, I paid Sept.14 by pre-authorized payment for rent valid until October 14, 2020 but we moved out on September 26, 2020.I was told that 2 weeks rent will not be reimbursed. Asked employee at counter and he replied no money back. Why not? The storage locker is empty and available to be rented again effective the morning of Sept. 26, so why can you not refund the pre-paid rent? You have my credit card number, so please refund. Also upon move out, I asked for a receipt to show the pre-authorization of payments will stop. He could not provide me with anything like that. He said it’s all in the computer and they will stop because you moved out. He then provided me with a piece of paper from the computer saying Moved Out and a zero balance due. Unable to set up debit card for monthly payments at the onset of the rental term was an inconvenience. Please note: I did not have any problems with the staff. They were always polite. The problems are relating to administration and store policies. Just wanted to clarify that. Thanks.

Sandra N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bridget a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hussein N.  |  Overall Experience 
Rating:
5.0

It was a good experience.

gayle b.  |  First Impressions 
Rating:
4.0

Firstly yes no answers aren’t really the way to go with these kind of things, if you click no you need to be able to explain. So a text box should come up right after it, after selecting No right below. No’s on (where I needed a survey answer other than no) - Access time, relates to Office time, as these are the only times the big doors can be open, and then just a regular sized door is available. I think we should be able to park inside and close the big door, off hours. This probably could have saved me a bit of money, by coming to pick up a few items at a time with my vehicle. No, but Yes for Staff Helpful/Friendly, YES on “friendly,” NO on the “helpful” on one of the 5 occasions I went to my storage, this last time renting a 15’ uhaul truck. I indicated to the staff member, who was new I guess, that I was literally going 1.1km (2.2km round trip), and asked if I really needed make the extra stop for fuel. While he kept saying that I would have to, I asked the folks who spoke better english and common sense prevailed and indicated no you don’t need to bother filling it up. Round trip was ~2.2km (1.36mi), from/to Uhaul 461 Century St to/from 232 King Edward St. Not sure how you could add that to the training had to speak to the other employees. The other issue, is that for this large facility, you only had the single bar push roller the other day...and I had larger items In my storage that would have been better on the mattress roller (has 3 bars, 2 shorter on the sides, and one larger one in the middle, where the mattress would rest against), where the bars are parallel to the rolling direction, you really should have a few of those there. I broke an expensive window, by using the single barred push roller, so ya...thanks alot. Grrr. Spend $200+ a month on storage, and initially the 3 bar roller was available, though 1 bar roller when moving out, and it caused damage to my property. Big glass windows, well, they are expensive. You need those 3 bar rollers back, you should have 2 available.

Brad V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brontë V.  |  Overall Experience 
Rating:
5.0

First time using storage facility. Found uhaul to be convenient, clean with easy access. Would recommend....👍

Rick L.  |  Overall Experience 
Rating:
5.0

Extremely helpful and friendly service. Storage units and facilities are very well maintained. Highly recommended.

timothy h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cathy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jhonatan M.  |  Overall Experience 
Rating:
4.0

I found the management at the century store disorganized in terms of their knowledge of policies regarding storage unit prices and customer support with discrepancies that arose with my storage unit contract (in the first year on my rental contract, I wasn’t told that the price was increased and because of this issue I fell behind in payment resulting in a “red” lock being put on my storage unit and couldn’t access it). The manger wasn’t professional in terms of attitude when discussing this issue and other issues that came up. On the positive side, Reyjane (CSR century store) was amazing, great attitude, and always very helpful. She went above and beyond to help me.

Chase G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel A.  |  Overall Experience 
Rating:
5.0

This was a great storage facility and I would highly recommended this to others. The drive in capability is extremely convenient.

terry s.  |  Overall Experience 
Rating:
5.0

Love that the place is clean and friendly.

carole m.  |  First Impressions 
Rating:
5.0

Always clean and dry - very important. I rented for a long time and would not hesitate to use this facility again.

ELLEN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORANGE J.  |  Overall Experience 
Rating:
5.0

No problems at all and staff very helpful.

James H.  |  Overall Experience 
Rating:
1.0

Outside water would come into my unit during the thaw and during heavy rain. Reported the issue to the front desk many times over two years. Manager never contacted me. Damage to the contents of my locker forced me to move to another storage facility.

LUCIANO G.  |  Overall Experience 
Rating:
5.0

Rae is amazing and went the extra to help and make things go smoothly!

Megan P.  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful.

Maxine Q.  |  First Impressions 
Rating:
4.0

The Century location has outstanding staff. They are beyond helpful. The only thing that would make things more convenient is if the regular storage hours were extended by an hour or two on weekdays.

Rachael H.  |  Overall Experience 
Rating:
4.0

I had 2 issues while I rented this locker. First, there was a leak of their hot water tank and it went into my locker. The staff helped me move everything out, but to get another locker the same size, I had to go way to the back and there was no lighting in the hallway outside the new locker. I was partially reimbursed for the items I lost.

lynda d.  |  Overall Experience 
Rating:
5.0

Always very helpful

LORRY L.  |  Overall Experience 
Rating:
5.0

I will use your services again.

Rhonda L.  |  Overall Experience 
Rating:
5.0

The front office staff were exceptional but Adrianna, put unreasonable pressure on us because she did not want a PODS container (w/our belongings)to be unloaded on U-haul property. Absolutely stupid.

Oksana B.  |  First Impressions 
Rating:
5.0

Easy to book, easy check in,, easy access. Super clean facility. Fair price.

Mike H.  |  First Impressions 
Rating:
5.0

Patrick and the staff did a good job working with us. And we thank the management for there help.

Colton M.  |  Overall Experience 
Rating:
4.0

The above covers the review

WALTER B.  |  Overall Experience 
Rating:
5.0

From Management to all employees, I had the best service with a smile, courteous, helpful and very respectful.I would say they went beyond their normal duties to help this handicapped senior.🥇🏆🏅

Rachelle P.  |  First Impressions 
Rating:
3.0

it was a free unit, and I got mixed info from different staff staying when to cancel, then they tried to charge me for another month. lots of miscommunication between staff and client

Vanna G.  |  Overall Experience 
Rating:
4.0

Very polite

Myra D.  |  First Impressions 
Rating:
4.0

Conveniently excellent

dayna s.  |  Overall Experience 
Rating:
5.0

Amazing customer service, fast and all the staff was working hard to assist all the customers at the end of the day. :)

Chelsea L.  |  First Impressions 
Rating:
5.0

Its a great facility

Krishna E.  |  Overall Experience 
Rating:
5.0

Just wanted to let you know l was taking my things out of storage and l had sliced my thumb on the metal piece right beside the pull up door.l went to the front desk to get a bandaid, and there wasn'

Terry l.  |  Overall Experience 
Rating:
5.0

Great service. Excellent place to store belongings. Would have liked hours to be extended on weekends, but other wise highly recommended.

barbara q.  |  Overall Experience 
Rating:
4.0

In my storage was a mouse trap and in the 11 years I was there no one asked to come in and check the trap or change it. I did find a mouse in a box I unpacked. Unit was great over the 11 years.

MONIQUE L.  |  Overall Experience 
Rating:
4.0

Thanks

kathleen m.  |  Overall Experience 
Rating:
5.0

Great customer service ...so helpful during a stressful time

Sheila M.  |  First Impressions 
Rating:
5.0

Over satisfied with service great staff

george l.  |  Overall Experience 
Rating:
3.0

I went to your facility this evening with a very large load to put in my locker which I just rented I swipe my card it did not work and I had to bring my load back to where it started from what a wast

kevyn b.  |  First Impressions 
Rating:
2.0

The employee sold me a lock for my storage unit. Supposedly it wasn’t the standard mandatory lock. Which multiple employees did not inform me. I had to purchase I new lock that they had already put on

Liam J.  |  Overall Experience 
Rating:
5.0

Thank You!

candice s.  |  Overall Experience 
Rating:
1.0

My 10x10 locker was rented out from under me on the day I had it reserved for. This after, 15 day prior my 26 foot truck was also rented out as well. Terrible would use a lower rating if I could

jeff R.  |  First Impressions 
Rating:
5.0

If I could I would give this uHaul location a 12 out of 10 for the best customer service I have ever experienced anywhere.

kathryn B.  |  Overall Experience 
Rating:
5.0

The service was excellent! Thanks to John C and team!

sharna l.  |  Overall Experience 
Rating:
5.0

I was surprised at the amazing customer service I received from your associate. So professional, courteous and helpful. Outstanding!

CINDY C.  |  First Impressions 
Rating:
5.0

Thanks uhaul!

Eurolly F.  |  Overall Experience 
Rating:
5.0

I would not go anywhere else EVER. My need for a storage locker was a rush and I had no idea what size of a locker I would even need. They took all the stress out of moving my stuff.

kathryn B.  |  First Impressions 
Rating:
5.0

The patience and understanding displayed by the Manager John Corbett and his staff was exemplary. I would highly recommend Uhaul to family amd friends.

christopher W.  |  Overall Experience 
Rating:
5.0

Liz was awesome! She deserves a raise...

Eurolly F.  |  First Impressions 
Rating:
5.0

The staff at this location has repeatedly gone above and beyond for us every time we are there. They are always so helpful, patient and anticipate our needs (before we even know what we need).

Sara F.  |  Overall Experience 
Rating:
5.0

We sincerely appreciate the excellent service we received from GM John Corbett and staff. We received helpful advice and assistance with packing supplies, moving furniture, storage.

sharna l.  |  First Impressions 
Rating:
4.0

I had a great experience with my locker.

barbara d.  |  Overall Experience 
Rating:
5.0

Quick, easy, and efficient set-up process!

Leslie F.  |  First Impressions 
Rating:
4.0

No Comment

manitoba heritage a.  |  Overall Experience 
Rating:
3.0

Staff were helpful for the most part. But there were several mixups with the storage unit I was told I could get, and was given 2 different stories about why I couldn’t get that particular one.

Kara B.  |  First Impressions 
Rating:
5.0

No Complaints, friendly staff

CHERI C.  |  Overall Experience 
Rating:
4.0

thank you!

Elaine P.  |  Overall Experience 
Rating:
5.0

These guys went over and above the definitions of customer service. Even when I walked in 10 minutes before close they still got me set up with my locker. Amazing!!

Stephanie C.  |  First Impressions 
Rating:
4.0

Great staff and facility

jan b.  |  Overall Experience 
Rating:
5.0

We have used U-Haul many time snd it’s always great

Ken B.  |  Overall Experience 
Rating:
5.0

Both the sales rep/supervisor were exceptional, very polite, positive n pleasure to deal with They truly believe in customer service n represent company very well. outstanding -u should be proud

art s.  |  Overall Experience 
Rating:
5.0

Very well maintained and staff was always great. Justin is an excellent manager and takes great care of his customers. Many thanks.

GEORGE Z.  |  Overall Experience 
Rating:
5.0

great staff, friendly and helpful

Terry G.  |  Overall Experience 
Rating:
5.0

John does a fantastic job managing this location. The policies and procedures that make U-haul up are not designed for the customer and downright suck...But John Corbett and his staff are great people

Josh G.  |  Overall Experience 
Rating:
4.0

Very positive experience. The manager and assistant manager were very helpful (as all the staff were for the most part).

christine p.  |  Overall Experience 
Rating:
5.0

Everything was great!

wayne b.  |  Overall Experience 
Rating:
5.0

Staffs are accommodating. Keep up the good work!

Selina S.  |  Reservation 
No reviews have been submitted for this location.

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