Customer did not leave a comment.Jo B.
U-Haul Moving & Storage at Century St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephanie C.
I needed a pickup truck to move some furniture. The truck was perfect for what i needed and mechanically sound. But the bed of the truck was full of ice and snow and i had to ask if it could be cleaned so the fellow did shovel some of it out for me. Some was frozen in and there was still debris in it from what had been hauled the last time it was used....shavings, straw, dirt, whatever it was. It would be nice if the bed of the truck was washed out before customers pick it up. The staff here were very kind and helpful, just disappointed in not having a clean truck bed to use, we were moving nice furnture and had to do a thorough cleaning of it before we started. It would be nice to get some of our money back for that.Tim F.
Excellent customer service with no issues whatsoever. Would definitely rent from this location again. Thanks!WILSON G.
Customer did not leave a comment.Todd R.
The first vehicle I was given the check engine light was on. Was swapped to another vehicle which was done quickly and I appreciated it. But we couldn't do a condition check and I took pictures just in case as there was a chip in the windshield and crack on the drivers mirrorSHAWN R.
this u-haul location has the friendliest faces, people and environment. They always do a great job to attend to everyone that walks in the door. Thank you for your kindness and professionalism.Marjorie H. | Overall Experience
Customer did not leave a comment.Blaine J.
Customer did not leave a comment.Alan P.
The Lady that helped me . Was very Good at her Job ...Murray S.
Fuel economy was horrible on the 20 ft cube box truck, went 21 miles put in $35.00 of fuel. Also would suggest you start all rentals with a full tank and then have the truck returned with a full tank. Trying to gas it up to a full gauge line is not easy or accurate .don M.
Very Professional and easy to deal with. Facilities were amazing. Clean and Secure. I did want to know if there would be any credit given for moving out 10 days early. Thank you.Elizabeth C. | Overall Experience
Customer did not leave a comment.Lindsay M.
Battery died, road side assistance difficult to use, ended up boosting truck using own vehicle and had to keeping truck running all day. Driver side mirror could not be adjusted for driver.Christopher S.
Customer did not leave a comment.Brendon W.
The personnel were very friendly and helpful throughout the whole process from hooking up to disconnecting, thank you to everyone involved and wish you all a healthy and happy new yearRonald C.
Customer did not leave a comment.Natnele M.
Friendly & quick service. Clean & well maintained location. My only complaint - I booked a 15' truck in person, about a week in advance. When I showed up the next week to pick up it up, they could not find my booking in system, and no 15' trucks available.JAY N.
Only drawback was mice droppings.Andy G. | Overall Experience
Customer did not leave a comment.Jose Y.
It was great and stay patientTESFAGERGIS-TEKL B.
3 different employees gave me 3 different rates. The manager quoted me 35 dollars over what the posted weekly Rate. She didn't even know what the rate was. Low tire sensor came on an hour after I picked it up. I will not being using this company again. And I will be sure to tell everyone I know the same. Very poor.Keith B.
Smile....I was trying to washing the front window by using wipers but no fluid at all?Joseph C.
The steering in the truck was not the greatest.David B.
The equipment Lower left rear tail light was burned out, not maintained properly. Annoyed because UHaul CSR checked lights while i stepped on brakes & turned signalsbJohn M.
Customer did not leave a comment.Martin T.
The truck was very dirty inside and out. As well no ice scraper, I asked for one as the windshield was iced over was told to let vehicle idle for 20 minutes to defrost the windshield. Not impressed as I am paying for the gas. Staff not very helpful.Trevor R.
Provide a window ice scraper in the vehicle.Stephanie R.
Rental agent was rude. Fuel was incorrect on vehicle, instead of adjusting processed a different vehicle and fuel was wrong again. Ias told to take photos and upload them, I requested the agent make the correction and the agent became orate and said I was being abusive.Randall W.
Customer did not leave a comment.Donna D.
Quick, friendly and professional... Wouldn't go anywhere elseKevin S.
Leaving my household items in storage at Uhaul on Century was a worry free experience. I was confident that everything would be fine and it was. I am so happy I chose your facility. I will highly recommend it to anyone that asks me .jo-anne m. | Overall Experience
Outstanding service from the moment I walked in the day to the time I dropped off the trailer.Blair D.
Customer did not leave a comment.leonard D.
When I came in originally there was a mix up and I was told I would recieve 10% off my rental unit for like six months to correct the error I spoke with a manager and I received the 10% for a month or two and that was it. I really don't care about the money (since I just paid it till I didn't need the unit anymore) but I do care about the principal if your company and staff offer a customer something and don't follow threw with it then it makes your company look untrustworthy and I would never recommend u haul to anyone because if that.KIETH B. | Overall Experience
In the last year the security system was often down and the rates were going up regularly. Until recently, calls were redirected to the call centre where messages were passed along to the store. I rarely got a call back and subsequently had to call back several times. Time of day didn't seems to matter.Mariann F. | Overall Experience
No complaintsEdward S.
Customer did not leave a comment.Michael D.
Not sure, I was extremely impressed and satisfied with all aspects of service and costs. If other customers are treated as I was, they stop should be fully satisfied.Ernest R.
Customer did not leave a comment.KEVIN N.
better trained knowledgeable staff; be able to call and talk the people on site and not rude pushy call centre in USA; call backs when messaged sent for call back as unable to reach local location; lines too busy (not enough staff); did not go thru inspection or check gas or KM with me prior; overall very disappointing compare to past very good servicesTRAVIS K.
Im not very happy getting charged a full day when i returned the rental when it was just a couple hours late. I chose not agree with the rental price online and it said someone would call me back in 48 hrs to discuss . No returned my call and i was just charge for the full day. Had i have known I technically had the rental for another full day I would have kept it as I could have really used it!GARY W.
Customer did not leave a comment.murray T.
1. Hire employees that greet costumers with respect. 2. That know what they are doing 3. Cut the attitude out 4. Listen to the customerSewit A.
Service was great. ThanksLeonard H.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Bryan S.
Customer did not leave a comment.Chelsea F. | Overall Experience
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Gene D.
Customer did not leave a comment.GERALD L.
Available patron parking. Large moving trucks parked on the street where patrons are encouraged to park.H S.
Great team! Professional and fun. Thank you Cathy and Sherry â¤ï¸Debra M.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.gordon ray C.
Reservation was lostMichael D.
More staff to get customers through faster. Waited over 45 minutes standing in line.Bretton M.
Customer did not leave a comment.Ian K.
Customer did not leave a comment.Lucas F.
Customer did not leave a comment.Alana G. | Overall Experience
Customer did not leave a comment.Kim Bryan Y.
Friendly and professional how they handle the customerHussein N.
He charged after service fee And i return truck on timeGURMINDER SINGH G.
Customer did not leave a comment.SATVINDER G.
Make sure all employees follow covid safety precautions. Had to ask the employee helping with my return to first wear a mask (he was inside), and then to wear it fully when we were outside (he had it under his nose). Other staff were very helpful in other aspects of this transaction.Rae-Annon R.
Online checkout couldn't be completed. App said my phones location not turned on but it was. Result was $25 service charge.WILLIAM M.
Customer did not leave a comment.Aleksei M.
Customer did not leave a comment.lydiaBACKORDER M.
Customer did not leave a comment.Mark B.
You are absolutely nailing it!Francis J.
Dealt with Tyler on pick up and return; he was great! But WTF is a 'safetrip fee'? Complete BS.Sean R.
Customer did not leave a comment.AMANUEL Y.
I was given an appliance dolly instead of a utility dolly. I was refunded the difference in the end but made for a bit more of a difficult move. I also think your website should be updated with what is available for trucks as after reserving one online it was disappointing to hear that the bigger trucks weren't available.CRYSTAL D.
Customer did not leave a comment.Marlene F. | Overall Experience
Paid 100$ for a 20$ rental. All your excess fees are really starting to bother mejason C.
Friendly staff as wellJOSEPH L.
One male employee wasn't wearing their mask correctly and wouldn't sit behind the privacy screens. The location clearly had some Covid procedures in place, but this employee seemed to disregard. The female employee that helped check back in the vehicle was very kind and quickly wrapped up the transaction. Prices were reasonable and equipment was well maintained.CHRISTOPHER D.
Customer did not leave a comment.Margo B.
I was help by two chaps, both excellent. Garry helped me get on the road, his service was great, friendly and efficient. Dal was the one I had when I returned the trailer, also efficient and friendly. This was much appreciated when I was returning after a long drive. Thank you for your good service. I had checked out rates at other UHauls locations and was disappointed with them not answering their phone to lousy service. I will definitely recommend this location.SHARON M.
Very fast and friendly service. Thank youIrina G.
Customer did not leave a comment.Jim W.
Customer did not leave a comment.Elizabeth C. | First Impressions
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Jon P.
Customer did not leave a comment.Devin C.
Customer did not leave a comment.ANGELO V.
Customer did not leave a comment.Denis J.
Customer did not leave a comment.Victor N.
The only problem is the speedometer is in MPH not KPM. Staff should tell customers about that.ANDREW W.
This location a little small when they are busyRob D.
Customer did not leave a comment.ANGELITO D.
Took a long time to check in and return truck......not enough staffRay H.
Quick easy and painless rent and return. Will use them again if needed.Louise M.
Customer did not leave a comment.GREGORY D.
The person who handled my equipment pick up and drop off did an excellent job. She was efficient, helpful and friendly.John C.
Customer did not leave a comment.Trent W.
I was told I needed to clean the truck spotless and I told the worker it was not my problem to clean their trucks, she then said that it was me that dirtied it so i provided a picture of the truck taken before renting it out(truck was clean) and yet there was still a hassle which caused about a 30 minute delay. Also while i was dealing with the employee, she walked away from me to help another customer further taking up more of my time.KEVIN F.
The lady at pickup was very efficient, amazingly positive and informative, and made sure that she covered all aspects of the rental agreement. A great start to the day.Patrick M.
Customer did not leave a comment.Darren D.
Better communication with customers that book a vehicle. I didnt bring my credit card with me as was going to use my visa debit, so they wouldn't give me the vehicle I booked. I had to take another vehicle which cost me more money in mileage. NOT HAPPYROBERT L.
The employee that we dealt with was wearing a mask but a couple of other employees were not and they did not practice social distancing. Not acceptable during a pandemic. My wife and I are both seniors and felt uncomfortable around employees without masks.Garry H.
Customer did not leave a comment.Justin P.
Had a great experience and customer service was very helpful too. Thank you for everything. I will use yous again in the future. Very pleasddBONNIE W.
Customer did not leave a comment.Weisheng Z.
Customer did not leave a comment.Weisheng Z.
Customer did not leave a comment.EVAN R.
Nothing to add. The UHaul team at this location is always very helpful.ALANNA K.
Customer did not leave a comment.TIANNA M.
Customer did not leave a comment.Kevin R.
From the management down, the same sour attitude prevails. I saw one mask during my 2 visits on the same day. The guy 'cleaning' the truck could well have been breathing covid into it. When i mentioned to the manager that masks were mandatory, she made a loud comment to the other woman in the room - who i've since learned is her sister - and slammed the door. Earlier in the day, the sister's response to my inquiry was that they've all been tested. WOW! NOT PLEASED.Karen S.
Staff were friendly- but not helpful. See above - might want to change to two questions instead of one. Long wait times in store to pay for monthly storage. It never fails that someone is renting a truck or a locker whenever I am there to pay. Some wait times over 20 minutes. They have a “payment only” sales desk but there is never any staff there to work that desk. No pro-rating of monthly pre-paid rent. For example, I paid Sept.14 by pre-authorized payment for rent valid until October 14, 2020 but we moved out on September 26, 2020.I was told that 2 weeks rent will not be reimbursed. Asked employee at counter and he replied no money back. Why not? The storage locker is empty and available to be rented again effective the morning of Sept. 26, so why can you not refund the pre-paid rent? You have my credit card number, so please refund. Also upon move out, I asked for a receipt to show the pre-authorization of payments will stop. He could not provide me with anything like that. He said it’s all in the computer and they will stop because you moved out. He then provided me with a piece of paper from the computer saying Moved Out and a zero balance due. Unable to set up debit card for monthly payments at the onset of the rental term was an inconvenience. Please note: I did not have any problems with the staff. They were always polite. The problems are relating to administration and store policies. Just wanted to clarify that. Thanks.Sandra N. | Overall Experience
Customer did not leave a comment.bridget a. | Overall Experience
Customer did not leave a comment.Karen L. | First Impressions
Customer did not leave a comment.Hussein N. | Overall Experience
It was a good experience.gayle b. | First Impressions
Firstly yes no answers aren’t really the way to go with these kind of things, if you click no you need to be able to explain. So a text box should come up right after it, after selecting No right below. No’s on (where I needed a survey answer other than no) - Access time, relates to Office time, as these are the only times the big doors can be open, and then just a regular sized door is available. I think we should be able to park inside and close the big door, off hours. This probably could have saved me a bit of money, by coming to pick up a few items at a time with my vehicle. No, but Yes for Staff Helpful/Friendly, YES on “friendly,” NO on the “helpful” on one of the 5 occasions I went to my storage, this last time renting a 15’ uhaul truck. I indicated to the staff member, who was new I guess, that I was literally going 1.1km (2.2km round trip), and asked if I really needed make the extra stop for fuel. While he kept saying that I would have to, I asked the folks who spoke better english and common sense prevailed and indicated no you don’t need to bother filling it up. Round trip was ~2.2km (1.36mi), from/to Uhaul 461 Century St to/from 232 King Edward St. Not sure how you could add that to the training had to speak to the other employees. The other issue, is that for this large facility, you only had the single bar push roller the other day...and I had larger items In my storage that would have been better on the mattress roller (has 3 bars, 2 shorter on the sides, and one larger one in the middle, where the mattress would rest against), where the bars are parallel to the rolling direction, you really should have a few of those there. I broke an expensive window, by using the single barred push roller, so ya...thanks alot. Grrr. Spend $200+ a month on storage, and initially the 3 bar roller was available, though 1 bar roller when moving out, and it caused damage to my property. Big glass windows, well, they are expensive. You need those 3 bar rollers back, you should have 2 available.Brad V. | Overall Experience
Customer did not leave a comment.Jonathan A. | Overall Experience
Customer did not leave a comment.Brontë V. | Overall Experience
First time using storage facility. Found uhaul to be convenient, clean with easy access. Would recommend....👍Rick L. | Overall Experience
Extremely helpful and friendly service. Storage units and facilities are very well maintained. Highly recommended.timothy h. | Overall Experience
Customer did not leave a comment.Cathy C. | Overall Experience
Customer did not leave a comment.Jhonatan M. | Overall Experience
I found the management at the century store disorganized in terms of their knowledge of policies regarding storage unit prices and customer support with discrepancies that arose with my storage unit contract (in the first year on my rental contract, I wasn’t told that the price was increased and because of this issue I fell behind in payment resulting in a “red” lock being put on my storage unit and couldn’t access it). The manger wasn’t professional in terms of attitude when discussing this issue and other issues that came up. On the positive side, Reyjane (CSR century store) was amazing, great attitude, and always very helpful. She went above and beyond to help me.Chase G. | Overall Experience
Customer did not leave a comment.Joel A. | Overall Experience
This was a great storage facility and I would highly recommended this to others. The drive in capability is extremely convenient.terry s. | Overall Experience
Love that the place is clean and friendly.carole m. | First Impressions
Always clean and dry - very important. I rented for a long time and would not hesitate to use this facility again.ELLEN R. | Overall Experience
Customer did not leave a comment.Megan S. | First Impressions
Customer did not leave a comment.ORANGE J. | Overall Experience
No problems at all and staff very helpful.James H. | Overall Experience
Outside water would come into my unit during the thaw and during heavy rain. Reported the issue to the front desk many times over two years. Manager never contacted me. Damage to the contents of my locker forced me to move to another storage facility.LUCIANO G. | Overall Experience
Rae is amazing and went the extra to help and make things go smoothly!Megan P. | First Impressions
The staff were very friendly and helpful.Maxine Q. | First Impressions
The Century location has outstanding staff. They are beyond helpful. The only thing that would make things more convenient is if the regular storage hours were extended by an hour or two on weekdays.Rachael H. | Overall Experience
I had 2 issues while I rented this locker. First, there was a leak of their hot water tank and it went into my locker. The staff helped me move everything out, but to get another locker the same size, I had to go way to the back and there was no lighting in the hallway outside the new locker. I was partially reimbursed for the items I lost.lynda d. | Overall Experience
Always very helpfulLORRY L. | Overall Experience
I will use your services again.Rhonda L. | Overall Experience
The front office staff were exceptional but Adrianna, put unreasonable pressure on us because she did not want a PODS container (w/our belongings)to be unloaded on U-haul property. Absolutely stupid.Oksana B. | First Impressions
Easy to book, easy check in,, easy access. Super clean facility. Fair price.Mike H. | First Impressions
Patrick and the staff did a good job working with us. And we thank the management for there help.Colton M. | Overall Experience
The above covers the reviewWALTER B. | Overall Experience
From Management to all employees, I had the best service with a smile, courteous, helpful and very respectful.I would say they went beyond their normal duties to help this handicapped senior.🥇🏆🏅Rachelle P. | First Impressions
it was a free unit, and I got mixed info from different staff staying when to cancel, then they tried to charge me for another month. lots of miscommunication between staff and clientVanna G. | Overall Experience
Very politeMyra D. | First Impressions
Conveniently excellentdayna s. | Overall Experience
Amazing customer service, fast and all the staff was working hard to assist all the customers at the end of the day. :)Chelsea L. | First Impressions
Its a great facilityKrishna E. | Overall Experience
Just wanted to let you know l was taking my things out of storage and l had sliced my thumb on the metal piece right beside the pull up door.l went to the front desk to get a bandaid, and there wasn'Terry l. | Overall Experience
Great service. Excellent place to store belongings. Would have liked hours to be extended on weekends, but other wise highly recommended.barbara q. | Overall Experience
In my storage was a mouse trap and in the 11 years I was there no one asked to come in and check the trap or change it. I did find a mouse in a box I unpacked. Unit was great over the 11 years.MONIQUE L. | Overall Experience
Thankskathleen m. | Overall Experience
Great customer service ...so helpful during a stressful timeSheila M. | First Impressions
Over satisfied with service great staffgeorge l. | Overall Experience
I went to your facility this evening with a very large load to put in my locker which I just rented I swipe my card it did not work and I had to bring my load back to where it started from what a wastkevyn b. | First Impressions
The employee sold me a lock for my storage unit. Supposedly it wasn’t the standard mandatory lock. Which multiple employees did not inform me. I had to purchase I new lock that they had already put onLiam J. | Overall Experience
Thank You!candice s. | Overall Experience
My 10x10 locker was rented out from under me on the day I had it reserved for. This after, 15 day prior my 26 foot truck was also rented out as well. Terrible would use a lower rating if I couldjeff R. | First Impressions
If I could I would give this uHaul location a 12 out of 10 for the best customer service I have ever experienced anywhere.kathryn B. | Overall Experience
The service was excellent! Thanks to John C and team!sharna l. | Overall Experience
I was surprised at the amazing customer service I received from your associate. So professional, courteous and helpful. Outstanding!CINDY C. | First Impressions
Thanks uhaul!Eurolly F. | Overall Experience
I would not go anywhere else EVER. My need for a storage locker was a rush and I had no idea what size of a locker I would even need. They took all the stress out of moving my stuff.kathryn B. | First Impressions
The patience and understanding displayed by the Manager John Corbett and his staff was exemplary. I would highly recommend Uhaul to family amd friends.christopher W. | Overall Experience
Liz was awesome! She deserves a raise...Eurolly F. | First Impressions
The staff at this location has repeatedly gone above and beyond for us every time we are there. They are always so helpful, patient and anticipate our needs (before we even know what we need).Sara F. | Overall Experience
We sincerely appreciate the excellent service we received from GM John Corbett and staff. We received helpful advice and assistance with packing supplies, moving furniture, storage.sharna l. | First Impressions
I had a great experience with my locker.barbara d. | Overall Experience
Quick, easy, and efficient set-up process!Leslie F. | First Impressions
No Commentmanitoba heritage a. | Overall Experience
Staff were helpful for the most part. But there were several mixups with the storage unit I was told I could get, and was given 2 different stories about why I couldn’t get that particular one.Kara B. | First Impressions
No Complaints, friendly staffCHERI C. | Overall Experience
thank you!Elaine P. | Overall Experience
These guys went over and above the definitions of customer service. Even when I walked in 10 minutes before close they still got me set up with my locker. Amazing!!Stephanie C. | First Impressions
Great staff and facilityjan b. | Overall Experience
We have used U-Haul many time snd it’s always greatKen B. | Overall Experience
Both the sales rep/supervisor were exceptional, very polite, positive n pleasure to deal with They truly believe in customer service n represent company very well. outstanding -u should be proudart s. | Overall Experience
Very well maintained and staff was always great. Justin is an excellent manager and takes great care of his customers. Many thanks.GEORGE Z. | Overall Experience
great staff, friendly and helpfulTerry G. | Overall Experience
John does a fantastic job managing this location. The policies and procedures that make U-haul up are not designed for the customer and downright suck...But John Corbett and his staff are great peopleJosh G. | Overall Experience
Very positive experience. The manager and assistant manager were very helpful (as all the staff were for the most part).christine p. | Overall Experience
Everything was great!wayne b. | Overall Experience
Staffs are accommodating. Keep up the good work!Selina S. | Reservation
Great service. Only one issue that sometimes too long line.Igor I. | Overall Experience
The facility itself was outstanding. The constant late notices even though i made no late payments were particularly annoying.Tammy S. | Overall Experience
I am very disappointed with Uhaul. I called ahead and booked my moved out date and time. However, on my arrival, my u-box was buried in the back and it took uhaul an hour to make my ubox accessible.Chris K. | Overall Experience
Fantastic.lauree g. | Overall Experience
Need card access from the outside of overhead doors. Right now you have to go through the office and inside the sheltered drive in area.PAUL H. | Overall Experience
Was perfect for our needs.Rebecca W. | Overall Experience
Not only did I have to set up my storage unit myself when I moved in.. When I came in to put my credit card in auto pay they couldn’t even do that, causing late fees and missed payments 4 m in a row..brittany g. | Overall Experience
A first rate storage facility!james F. | Overall Experience
Be prepared to WAIT for service, WAIT for info, WAIT to pay, WAIT for you unit, WAIT to check out. WAIT at least 1/2 hr for each of the above for a total of about 21/2 hours.Susan S. | Overall Experience
Very friendly and helpful staff.SANDRA B. | Overall Experience
Great location with 24 hour access.BRIAN H. | Overall Experience
The spot over my locker 1102 did not have any lighting as other areas. I sent numerous emails asking if there was a military discount as I was asked to show my military ID on initial visit. No answer.allan o. | Overall Experience
Excellent, and convenient. Thankseunji h. | Overall Experience
Its all good.Nathaniel B. | Overall Experience
You guys are awesome. I always recommend you!kedeshia w. | Overall Experience
I was never called to book my ubox delivery and after I called them i got the run around. I never got sent a receipt for the shipping and after i asked for it i was told there wasnt one. Do better!!Dawnn A. | Overall Experience
Great place!Josh G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Sed venenatis lorem nulla, at mollis nibh accumsan ac!