Customer Reviews for U-Haul Moving & Storage at Coliseum

7,954 reviews

1023 W Mercury Blvd   Hampton, VA 23666
(N Of Hampton Coliseum)

(757) 838-1393

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(757) 838-1393

1023 W Mercury Blvd
Hampton, VA 23666
(N Of Hampton Coliseum)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Everything was great

WILLIAMARTHUR S. 
Rating:
4.0

The service and support provided by the Mercury Boulevard location was good to excellent. That said, the experience of reserving and confirming a rental was very poor. This had increased severity as I was traveling from 3 hours away. Several days in advance, I reserved a 5x8 enclosed trailer via the website for pickup at Mercury Boulevard UHaul. I was contacted and told that a 5x8 would not be available, but a 6x12 enclosed trailer would be available and I agreed to the added cost. I was subsequently contacted and told that the Mercury location would not have the trailer, but the Warwick Boulevard location (11 miles away) would have one. I agreed to the switch. When I drove down to the Warwick location, they contacted me when I was about 5-1o minutes away to apologize that they would not have the trailer. I told them my preference was the Mercury location and agree to a 6x12 open trailer as that was all that was available at the location. I was then able to pick up the 6x12 trailer at Mercury 30 minutes later. The service provided thereafter at Mercury was good to excellent.

CHARLESRALPH B. 
Rating:
5.0

No improvement needed excellent service and care from the associates!!

JUDITHDUNKAILO S. 
Rating:
5.0

Customer did not leave a comment.

KAREEMLAMONT B. 
Rating:
5.0

Thank you to the ladies at uhaul. They were very pleasant and understanding. Thank you again. Nikkia Russell

NIKKIA R. 
Rating:
5.0

Customer did not leave a comment.

TERESAJARBEAU J. 
Rating:
5.0

Customer did not leave a comment.

GARLANDANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Giovanna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARAJEAN F. 
Rating:
5.0

Customer did not leave a comment.

Nevaldo A. 
Rating:
5.0

Staff was personable, friendly, helpful and willing to help. Only issue I had was with the main office, not this location. This location was awesome!

KENNETH S. 
Rating:
5.0

My rental agent at the desk and the gentleman in the lot went above and beyond! Best service I've had from any Uhaul facility!

DAVID S. 
Rating:
5.0

they came through when the Nickerson Location didn't have my size truck that I requested. Only thing that sucked is that I still had to pay for the extra miles because this location was further away

JAYDENVINCENT G. 
Rating:
5.0

This is great store but not being informed that my preferred location would not be available was very irritating. I had scheduled people based on a 10 minute drive, not an hour's drive. I was not aware of change until I called to make sure all was good.

GORDON H. 
Rating:
5.0

Need to change storage unite

Darrell L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared A. 
Rating:
3.0

Customer service was lacking. No one was rude but they definitely weren't friendly.

Lucas R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYTHOMAS S. 
Rating:
3.0

Customer did not leave a comment.

TAWANNANICOLE N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYHONGYU C. 
Rating:
4.0

My drop off experience was not pleasant. I arranged one location only to find it closed when I got there forcing me to drive much further to another location . This has happened to me before and it is very frustrating. I may use another service next time.

ADAMFREDERICK E. 
Rating:
3.0

Pick up tool 30 mins and has to ask for the equipment I reserved

STEVENBRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Keaton T.  |  First Impressions 
Rating:
1.0

If they people that where working yesterday no

SITTARA C. 
Rating:
4.0

Customer did not leave a comment.

bryan P. 
Rating:
5.0

Always great service.

Dorian S. 
Rating:
5.0

Everything went great with U-Haul storage as always.

Edrina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIAHVIRGINIA W. 
Rating:
2.0

Customer did not leave a comment.

JASMINECHANTAY R. 
Rating:
5.0

Customer did not leave a comment.

Sophia V. 
Rating:
5.0

Customer did not leave a comment.

MARY E, H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
3.0

Improve computer issues! Took over 20 mins to complete reservation of equipment. Thank you

ANTHONYTRENT J. 
Rating:
3.0

Customer did not leave a comment.

LARRYDONALD G. 
Rating:
5.0

Everything worked out great the staff was very helpful. Over all had a great experience.

BRIANALEE B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA RENEE S. 
Rating:
5.0

Great and fast service. Thanks!

JOHNG S. 
Rating:
4.0

Customer did not leave a comment.

DAVEKENNETH J. 
Rating:
5.0

Great job to the staff with helping me secure my reservation and outside hooking up my trailer.

PHILLIPMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

VERNONSHELTON B. 
Rating:
3.0

Put on the website the 10' trucks don't have loading ramps

KEVINJOHN T. 
Rating:
5.0

Great staff.. I keep going back!

TIONI W. 
Rating:
1.0

Manager wearing pentagram earrings told me she's often able to pressure customers into buying insurance. It wasn't the most professional reveal but good for her. Manager stated motorcycle trailers must be returned to same location. Also said credit card reader doesn't sense card chips and hasn't for a year. The young man who hooked up the trailer was on video chat with his girlfriend the entire interaction, or should I say non-interaction? He did put the phone in his pocket to hook up the trailer. Never checked to see if lights worked. // Apathy in the air when I returned trailer. Observed U-Haul employee face-in-phone who may have been responsible for meeting people under the return overhang area, which was blocked with a empty U-Haul truck. No one came out, so I went in. Same manager stated going to walk to Walmart. New employee stated, "Sure, leave the new girl alone." Another employee helped her, thankfully. I ended up backing up and disconnected the trailer myself because no one came out to help. Drove away shaking my head at how apathetic the U-crew is.

BENJAMINJOHN W. 
Rating:
5.0

Customer did not leave a comment.

ARIANE M. 
Rating:
4.0

The door was not in good working order and fell on my boyfriend's head/neck. Later I was told the truck should have never been rented out.

ANDREANICOLE B. 
Rating:
5.0

Quick reservation, equipment available and ready and smooth return

ADRIANMAYS J. 
Rating:
5.0

Customer did not leave a comment.

Mechelle W.  |  First Impressions 
Rating:
5.0

Customer service is excellent..everybody is cool 😎

KYALISALMAD P. 
Rating:
5.0

Customer did not leave a comment.

CRISTALLASHELLE J. 
Rating:
1.0

Customer service was absolutely awful. The hitch install was bad too. My husband is going to have to bring my van back to rectify the issues. We are very unhappy

kelly M. 
Rating:
4.0

Nothing, was very satisfying..

Berthene R. 
Rating:
5.0

Customer did not leave a comment.

SUSANA R. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHACASON W. 
Rating:
5.0

suggestion, please clean the windows before your customers pick up.

DAVIDW C. 
Rating:
5.0

Customer did not leave a comment.

BRYANSAMUEL VINS P. 
Rating:
4.0

They need better and more parking spaces!

Naomi B.  |  First Impressions 
Rating:
5.0

Nothing. Everyone was great. Isabelle and Deshawn were awesome. And Zane was great when I returned the equipment.

ARIELLYNN S. 
Rating:
5.0

Customer did not leave a comment.

STEPHENJOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

LAMARRMIKHAIL L. 
Rating:
5.0

Customer did not leave a comment.

Tatiana W. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

Better customer service! I was inquiring information because I was unfamiliar about the mobile pick up option, and I quickly parked in front of the door while my parents were in the vehicle and son. As I was walking inside the door, a driver passed by saying I couldn't park in front being rude. I didn't even know if she was an employee. So I entered and there were two customers in front. The lady that was rude had quickly walked behind me and went to sign paperwork and she told the lady who appeared to be the supervisor, to say someone block the entrance when I didn't. The supervisor escalated the situation further, and I told her that I will call my parents to move the car to ask her a question about the mobile pick up. She quickly left the customer she was attending to tell my parents to move the car, she banged on my car and my dad was highly upset that she started screaming at him to move the car when I told her I was calling them to move the car. Highly despicable, and I was on a time crunch she could've help me and made it difficult to search for my reservation, she didn't want to service me, so she tended to other customers while trying to ignore me. Worst experience ever at this facility!

JOANA D. 
Rating:
2.0

Customer did not leave a comment.

Regan H.  |  Overall Experience 
Rating:
5.0

I moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years ago

William M.  |  First Impressions 
Rating:
3.0

I made a reservation online for an 8' pick up truck to be picked up at 8PM using 24/7 truck share. Once I got to the store to begin the pickup process I received an error message saying that I had to wait until the store opened to pick up the truck...I called customer service and waited for 45+ minutes for someone to help me only to discover that this location does not have all of its trucks signed up for 24/7 truck share. Why would you let me reserve something that doesnt have the means to be picked up after hours? Customer service switched our reservation to a different truck that did have truck share so we were able to use that.

Hannah J. 
Rating:
4.0

N/A

Persina A. 
Rating:
5.0

Customer did not leave a comment.

Beckie B. 
Rating:
1.0

Arrived at location before closing, Staff processed my rental at register and was complete 1 minutes after closing time... the staff left without assisting me because it was after closing. I had to move two trailers by myself to get my rental. I will not come back to this location.

JONATHANCARL A. 
Rating:
5.0

Customer did not leave a comment.

KHRISTINA J. 
Rating:
3.0

Customer did not leave a comment.

KENNETH L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMESLOUIS R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Employees were very concerned and apologetic about the situation, mentioned they would've contacted a close u haul to make an exchange to make travels better

James S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA RENEE S. 
Rating:
4.0

nothing

LINDADIANE J. 
Rating:
5.0

Customer did not leave a comment.

JAMESMERTON I. 
Rating:
4.0

Service was good and personal was helpful. But only thing was when I came to 1023 W Mercury Blvd Hampton, VA 23666 location and asked to drope off my truck there because location that was assigned to me was closed and when I called they hang up in a middle of my question, they said no, you have to drope off there. We were driving 7 hours and were so tired. So we went to closed location and called u-haul. And they changed the location to 1023 W Mercury Blvd Hampton, VA 23666. So they just wast our time and made us drive more. That's why only 4 stars.

Oleksii D. 
Rating:
5.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FERDINAND L. 
Rating:
5.0

Customer did not leave a comment.

Alex C.  |  First Impressions 
Rating:
3.0

Hire me

DERRELLKUGEAN B. 
Rating:
3.0

My experience with reserving trucks are pretty good but this last reservation , the inside wasn't clean.I didn't have any other concerns except that one time.

Ellen B. 
Rating:
5.0

Helped unload trailer

Kenneth U. 
Rating:
1.0

Access code did not work, had to receive card to get into unit building

Nicole C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

ANDREPIERRE S. 
Rating:
5.0

Customer did not leave a comment.

FRANKLYNCOREY J. 
Rating:
5.0

Customer did not leave a comment.

ALAN A. 
Rating:
5.0

Customer did not leave a comment.

EUGENE D. 
Rating:
5.0

Customer did not leave a comment.

Kaylee B.  |  Online Move In 
Rating:
2.0

One of the workers was not pleasant AT ALL. Her demeanor was not one that made it seem like she wanted to help with something as basic as helping me understand the process for renting materials. I even witnessed her mumble a smart comment under her breath towards another customer. However, when I went to return items that I purchased the person who assisted me then was pleasant and it was refreshing.

Alexis J. 
Rating:
1.0

Worst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.

Kyla B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbra H. 
Rating:
4.0

Customer did not leave a comment.

Ravi P. 
Rating:
5.0

Customer did not leave a comment.

Edrina B. 
Rating:
4.0

Customer did not leave a comment.

Dorothy D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christian p.  |  Overall Experience 
Rating:
5.0

Nothing

ALICIALOREN W. 
Rating:
3.0

I was over charged, I never rented a dolly, but was charged for it, I've requested to speak with multiple people about it and haven't heard anything back. The truck leaked therefor the couch and king box spring all got ruined. The truck could barely brake, steering wheel was all over the place. Felt like a death trap on wheels.. would I recommend my friends or family? No.. but would you recommend yours?

PORSCHALYNN L. 
Rating:
5.0

The folks here were extremely kind and took very good care of me! Thank you!

Brittany E. 
Rating:
5.0

Customer did not leave a comment.

Ariel S. 
Rating:
5.0

Very good service

WILLIAMROBERT B. 
Rating:
5.0

Customer did not leave a comment.

IRVINGEDWARD W. 
Rating:
1.0

The two girls that work there are rude , nasty to customers and workers. I think one is the manager. The both have short boy hair cuts. They are very rude, bad customer service and treat the employees bad in front of a long line of customers. These two are ruining this uhaul location.

RAMEIKAKIA C. 
Rating:
5.0

Customer did not leave a comment.

TERRELL R.  |  Overall Experience 
Rating:
2.0

The truck was dirty. Had Subway trash along with USED tissues. Maybe needed an alignment or something. Had issues picking up the truck. I have been waiting for a call back from a supervisor to address issues. They OVER charged me for the rental. My overall experience this time wasn't good at all.

DyKisha R. 
Rating:
5.0

Customer did not leave a comment.

SUSANELAINE E. 
Rating:
5.0

Customer did not leave a comment.

FRANKMATHEW G. 
Rating:
4.0

Customer did not leave a comment.

PATRICE JOANN A.  |  First Impressions 
Rating:
5.0

Great Service

TONYMARCELL B. 
Rating:
5.0

Customer did not leave a comment.

Farahnaz K. 
Rating:
4.0

Customer did not leave a comment.

AMANDAMAE W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELDAVID C. 
Rating:
5.0

Staff was supportive from day 1

joseph w.  |  Overall Experience 
Rating:
3.0

The swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.

Jennifer M.  |  First Impressions 
Rating:
4.0

I rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.

Jeannine W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latanya F.  |  Online Move In 
Rating:
5.0

You need to give Rhonda a raise!

Edrina B.  |  First Impressions 
Rating:
1.0

It's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.

Lee A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dustin n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amanda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler S.  |  Online Move In 
Rating:
2.0

The lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul

Natasha J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Angela P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nijel D.  |  First Impressions 
Rating:
1.0

The truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and up

Xavier L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia j.  |  First Impressions 
Rating:
1.0

Uhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it’s dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.

Brian S.  |  Overall Experience 
Rating:
5.0

Awesome facility. Very clean. Good climate control.

Xavier D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooklyn H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES GERALDINE P.  |  First Impressions 
Rating:
2.0

The reason I wouldn’t recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it’s thief business but budget with more in mind because will go up

LaTrina D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMAR KYLE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simone H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Xavier L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason L.  |  Overall Experience 
Rating:
4.0

Staff was very helpful.

SEAN D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MUSTAFALEON B.  |  Overall Experience 
Rating:
5.0

Great experience each time!!

Tamesha T.  |  Overall Experience 
Rating:
3.0

I’d rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.

cheryl r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian D.  |  Overall Experience 
Rating:
5.0

Continue used it til it's time to move out

Ladonna m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thurman d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
4.0

Everything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in

MYRA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn H.  |  Overall Experience 
Rating:
2.0

We wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart

Alicia S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Contessa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan w.  |  Overall Experience 
Rating:
5.0

Staff was really nice and helpful.

Mihaela O.  |  First Impressions 
Rating:
4.0

I had no problems. The staff was friendly and helpful.

Leslie A.  |  Overall Experience 
Rating:
5.0

The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.

Sakia G.  |  Overall Experience 
Rating:
4.0

It was great I will tell friends or family about UHaul

kelly d.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Latoya was a sweet heart and the young men who’s names I didn’t get went out of their way to assist us. I would definitely use this place again

Leslie A.  |  First Impressions 
Rating:
4.0

I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.

LeeQuan M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Windy B.  |  First Impressions 
Rating:
5.0

The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.

UNITED STEEL W.  |  First Impressions 
Rating:
5.0

The staff was ver Professional , very kind, and fast thank a lot

kelly d.  |  First Impressions 
Rating:
5.0

The clerk was fast and efficient

Jacqueline W.  |  First Impressions 
Rating:
5.0

I think the service I received was great. Keep up the good work.

ANDREW R.  |  First Impressions 
No reviews have been submitted for this location.

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