Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.
The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.
I thank you for my things being safe and big free. Will certainly use again.
My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.
Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!
Please consider solutions for reducing or eliminating bugs
The cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.
The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.
Rhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.
Great facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.
Upon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn’t able to be refunded for a false late fee. This made my experience at the unit very distasteful
Service today was excellent. I forget the young man’s name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.
Staff in the office are terrific and helpful in every way. A pleasure to work with.
Renting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.
I had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!
This is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇
Payments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.
The staff was ver Professional , very kind, and fast thank a lot
Very friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.
I used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.
Thanks for working with me 😊
Everything was fine.
I was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!
Meh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.
Friendly and understanding!
easy and convenient
My storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it
I thank you for allowing me to use your service. I had a wonderful experience.
I was helped quickly and the process went very smooth and was easier than I thought
Storage space was clean amd well kept. Staff wad kind and efficient. Thank you
Every thing was great
All the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.
Great service
Average
The office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.
Great service
I appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work
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The main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a “normal” storage facility I would only need 1.
Very professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.
Uhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.
No comments to leave.
My pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location
The bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.
If circumstances changes I would use them again,
Dirty storage unit with rodent trap in unit
My rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.
The young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.
I was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.
The young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.
Quick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!
The clerk was fast and efficient
I think the service I received was great. Keep up the good work.
Great, fast, friendly service.
Its was so friendly the staff. And the storage very clean. And its cheaper.
Staff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.
I had a wonderful experience.
Customer service was great
I would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes
Several items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.
I did not have any prior issues while I was here, I had a very pleasant experience.
Thank you for all your help for the last 2 years
Exceptional service!
I would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!
Great service
I let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.
My experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!
Was going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.
The facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.
The phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.
Everything went nice smooth according to Time thank you
Great
This is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.
Leather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!
Reservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.
The call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.
The light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.
I have nothing remotely positive about my experience with the storage in Hampton Virginia
first of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed
cool beans
Never get my business again!!!
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