Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with reserving trucks are pretty good but this last reservation , the inside wasn't clean.I didn't have any other concerns except that one time.
Ellen B.
Rating:
5.0
Helped unload trailer
Kenneth U.
Rating:
1.0
Access code did not work, had to receive card to get into unit building
Nicole C.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Nicole C.
Rating:
5.0
Customer did not leave a comment.
ANDREPIERRE S.
Rating:
5.0
Customer did not leave a comment.
FRANKLYNCOREY J.
Rating:
5.0
Customer did not leave a comment.
ALAN A.
Rating:
5.0
Customer did not leave a comment.
EUGENE D.
Rating:
5.0
Customer did not leave a comment.
Kaylee B.
|
Online Move In
Rating:
2.0
One of the workers was not pleasant AT ALL. Her demeanor was not one that made it seem like she wanted to help with something as basic as helping me understand the process for renting materials. I even witnessed her mumble a smart comment under her breath towards another customer. However, when I went to return items that I purchased the person who assisted me then was pleasant and it was refreshing.
Alexis J.
Rating:
1.0
Worst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.
Kyla B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Barbra H.
Rating:
4.0
Customer did not leave a comment.
Ravi P.
Rating:
5.0
Customer did not leave a comment.
Edrina B.
Rating:
4.0
Customer did not leave a comment.
Dorothy D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
christian p.
|
Overall Experience
Rating:
5.0
Nothing
ALICIALOREN W.
Rating:
3.0
I was over charged, I never rented a dolly, but was charged for it, I've requested to speak with multiple people about it and haven't heard anything back. The truck leaked therefor the couch and king box spring all got ruined. The truck could barely brake, steering wheel was all over the place. Felt like a death trap on wheels.. would I recommend my friends or family? No.. but would you recommend yours?
PORSCHALYNN L.
Rating:
5.0
The folks here were extremely kind and took very good care of me! Thank you!
Brittany E.
Rating:
5.0
Customer did not leave a comment.
Ariel S.
Rating:
5.0
Very good service
WILLIAMROBERT B.
Rating:
5.0
Customer did not leave a comment.
IRVINGEDWARD W.
Rating:
1.0
The two girls that work there are rude , nasty to customers and workers. I think one is the manager. The both have short boy hair cuts. They are very rude, bad customer service and treat the employees bad in front of a long line of customers. These two are ruining this uhaul location.
RAMEIKAKIA C.
Rating:
5.0
Customer did not leave a comment.
TERRELL R.
|
Overall Experience
Rating:
2.0
The truck was dirty. Had Subway trash along with USED tissues. Maybe needed an alignment or something. Had issues picking up the truck. I have been waiting for a call back from a supervisor to address issues. They OVER charged me for the rental. My overall experience this time wasn't good at all.
DyKisha R.
Rating:
5.0
Customer did not leave a comment.
SUSANELAINE E.
Rating:
5.0
Customer did not leave a comment.
FRANKMATHEW G.
Rating:
4.0
Customer did not leave a comment.
PATRICE JOANN A.
|
First Impressions
Rating:
5.0
Great Service
TONYMARCELL B.
Rating:
5.0
Customer did not leave a comment.
Farahnaz K.
Rating:
4.0
Customer did not leave a comment.
AMANDAMAE W.
Rating:
5.0
Customer did not leave a comment.
Kenneth D.
Rating:
5.0
Customer did not leave a comment.
MICHAELDAVID C.
Rating:
5.0
Customer did not leave a comment.
Donald W.
Rating:
4.0
I think a rep should accompany the customer to check the vehicle for damage and correctly reported gas reading.
MARKFRANCIS C.
Rating:
5.0
There's nothing need to be done
GARY E.
Rating:
5.0
Customer did not leave a comment.
JEFFREYKEITH N.
Rating:
5.0
Customer did not leave a comment.
DWIGHT C.
Rating:
4.0
Customer did not leave a comment.
JESSICAEVETTE C.
Rating:
5.0
Customer did not leave a comment.
GREGORY B.
Rating:
5.0
Customer did not leave a comment.
SEANWARDELL H.
Rating:
5.0
Staff was supportive from day 1
joseph w.
|
Overall Experience
Rating:
3.0
The swipe card only works on 1 of 2 machines.
The manual 4 digit code only worked on 1 of 2 machines.
Jennifer M.
|
First Impressions
Rating:
3.0
The staff was excellent and helpful. We had a problem with the scheduling and dispatch though. I had reserved a truck for pickup at 10AM. When I arrived, I found out that my pick-up was changed to 5PM, and that I should have received a call from U-Haul, but I never did. The staff was able to find me a different truck, but only after a lengthy wait dealing with U-Haul's scheduling software.
KEVINMERRIT M.
Rating:
5.0
Customer did not leave a comment.
ANGELAREBECCA J.
Rating:
4.0
I rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.
Jeannine W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
HAYWOODLEE B.
Rating:
4.0
Customer did not leave a comment.
Elizabeth B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANITA A.
Rating:
5.0
Customer did not leave a comment.
KESHAONAMICHELLE G.
Rating:
3.0
The customer service employee, that helped me with the uhaul was rude, and non informational, my uhaul gas meter wasn't where it stated it was on the paperwork, and no walked us to the truck to check the gas nor mileage
Felicia L.
Rating:
5.0
Customer did not leave a comment.
RICHARD B.
Rating:
5.0
Customer did not leave a comment.
EDWARDOSCEOLA R.
Rating:
5.0
Customer did not leave a comment.
FRANKMATHEW G.
Rating:
3.0
Customer did not leave a comment.
KYLE R.
Rating:
4.0
my first reservation was not placed in error, therefore they didn't have a 26' for me on the original date lucky for me I was able to change the date to Fri and was able to use the 20'
LAVERNEM D.
Rating:
3.0
Customer did not leave a comment.
Latanya F.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ALADRIANMARIE B.
Rating:
5.0
Customer did not leave a comment.
HOWARDEDWARD M.
Rating:
5.0
Service good
RONALD L.
Rating:
5.0
Customer did not leave a comment.
DARRYLWILLIAM S.
Rating:
5.0
The van door was broken had to slam the door several times to secure it. Over all good service.
JALANA K.
Rating:
5.0
Customer did not leave a comment.
DARWIN G.
Rating:
1.0
The problem is when I was returning The equipment
Believing in returning the equipment earlier I was reduced my rate That was not true.
Having more gas and the equipment it was gonna reduce my rate. That was not true.
I received double charge in my credit card in my Debit card.
The representative Told me I was gonna get a rate of 52 cents a mile. And because I'm part of the truck industry I know about mileage and rate and charges. . the rate 52 cents a mileage iwas not true..
I receive a charge environmental fee Which I believe the customer should not pay for that, Because I'm not the owner of the equipment..
And when you call customer service They make you wait More than one hourBecause they already know What to do When you explain the situation, They get rid of you Telling youThey can handleThe problem I called 3 times Ending And giving me a number that is not working 1 800 789 39 88..
Typical procedures how companies are ripping you off...
JOSE M.
Rating:
5.0
You need to give Rhonda a raise!
Edrina B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMESMERTON I.
Rating:
2.0
Hitch ordered in mid June. Poor customer service in keeping me current with situation. Had asked manager and general manager to call me with no response.
TAMARA H.
Rating:
4.0
Customer did not leave a comment.
JASONPAUL V.
Rating:
4.0
Customer did not leave a comment.
Christopher O.
Rating:
5.0
Quick, easy and personable
WAYNE M.
Rating:
4.0
Customer did not leave a comment.
Matthew B.
Rating:
4.0
Pleased with service and professionalism of staff! All did a great job!
john F.
Rating:
3.0
Cables on the back of the truck were not working properly and made it very difficult/hard to open and closw the door.
JAVONEMICHELE O.
Rating:
5.0
Customer did not leave a comment.
ANTONIO W.
Rating:
4.0
Customer did not leave a comment.
DEBORAHANNETTE A.
Rating:
5.0
Customer did not leave a comment.
CRYSTALHARRIETT G.
Rating:
5.0
Everything was great for what we needed to do, thank you very much
Nyiaobe O.
Rating:
5.0
Customer did not leave a comment.
EMILY B.
Rating:
1.0
It's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.
Lee A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dustin n.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEOWILLIAM M.
Rating:
5.0
Always friendly and professional
DAVID H.
Rating:
5.0
Customer did not leave a comment.
PERRY A.
Rating:
5.0
I rent from this location frequently. They're awesome and I've never had any issues - only successful moving projects.
MATTHEWWILLIAM M.
Rating:
5.0
Customer did not leave a comment.
Paul D.
Rating:
5.0
I have used uhaul over the last 25 years to move myself, and this was the worst experience I have ever had. Please have requested equipment and certified employees to install equipment. I went to 4 locations (Chesapeake, Portsmouth, and Norfolk) to get the correct equipment because where I was sent did not have the equipment reserved (which caused me to go over the allowed milage and time. The employees were not very helpful. It was as if I was bothering them . The Hampton location was top notch and got me what I needed. I was so greatful.
TAMESHATICOLE K.
Rating:
2.0
Poor customer service and overall location. I had to call for 2 days to receive a “checked in†notification and the customer service while doing so was not very welcoming.
Additionally, the gentleman who unhooked the trailer and said he was headed inside to check in, smoked a cigarette the entire time which filled out vehicle with his smoke.
John V.
Rating:
5.0
Customer did not leave a comment.
Brittney M.
Rating:
5.0
Customer did not leave a comment.
amanda c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LENITRANEVELS J.
Rating:
5.0
Customer did not leave a comment.
ORLANDOBRYANT W.
Rating:
3.0
Ariel was wonderful at this location, BUT after my reservation location was changed the day before my pick up date from my original location, it took me 3 different locations, an hour and half on the phone with the traffic center who by the way as I was on HOLD for over and hour TWICE, I was hung up on both times when giving my reservation number. Long story short the location U-Haul gave me at Auto-packing on Warwick Blvd. DIDNT even keep trucks at that location. Luckily Ariel found me a truck.
JOHNKIRKWOOD S.
Rating:
5.0
Customer did not leave a comment.
CHRISTIANNOEL W.
Rating:
5.0
Customer did not leave a comment.
KIMBERLYSYKES P.
Rating:
5.0
I had a great customer service didn't see any need for any improvement
MYRON C.
Rating:
4.0
My location pickup was moved which cost me a lot of time in traffic. Was disappointed by the disruption it caused for me.
KEVINSCOTT W.
Rating:
5.0
All very professional.
MICKI LEE B.
Rating:
5.0
No improvement needed
REGINAANNE D.
Rating:
5.0
Customer did not leave a comment.
Christopher W.
Rating:
5.0
Customer did not leave a comment.
CHARLES K.
Rating:
5.0
Although there was a delay in getting all the parts for installing the hitch, the crew here were always doing everything they could to help. Once the material was in they did a great job and we are confident in its installation.
James I.
Rating:
3.0
This location is impossible to get in touch with. They answer and say please hold before even hearing your voice and never take you off hold after that. I have waited to changed a reservation for 27 mins ok hold there before. I also was not advised that the refund for the rentals were sent as a check and the young lady didn't ask for a forwarding address. I emailed and still have not gotten a response back. The truck was clean but the first truck I got had a huge gash in it and has to be switched out. I will not be using this location again.
ALANAMARI A.
Rating:
4.0
Lost my reservation, but did have required equipment on hand.
CLIFFORD N.
Rating:
5.0
Nothing
SAMUEL M.
Rating:
3.0
When I picked up the truck, it only had 1/2 a tank of gas. The cab reeked of cigarette smoke. I do not smoke, and ended up with a headache for most of the drive. Driving the truck was a challenge, it had at least one wheel severely out of balance, and a hard pull to the right. Outside inspections did not show any issues, until I was at my destination and had to turn the wheels hard left to back the truck into the driveway. This revealed that the inner tread of the left front tire was showing threads. This did not happen in the 300 miles I drove. The Hampton Virginia put me in a truck that was not safe to drive, endangering both myself and my wife, and all the belongings in the truck. U-Haul put our lives at risk because they were too lazy to do a safety inspection of the vehicle before it was released for rental! I have pictures of the tire ready for upload.
Scott H.
Rating:
5.0
Customer did not leave a comment.
TODDCHRISTOPHER E.
Rating:
4.0
Customer did not leave a comment.
DIANNAELAINE R.
Rating:
5.0
Customer did not leave a comment.
William J.
Rating:
5.0
Nothing. Everything was great. Professional.
ROBERTFREDERICK J.
Rating:
5.0
Customer did not leave a comment.
RAYMONDERIC R.
Rating:
2.0
Customer did not leave a comment.
ZACHARY H.
Rating:
5.0
Trailer was not swept out, had some dmg not marked off properly.
VICTOR C.
Rating:
5.0
I am moving out of state and this is my 2nd rental in a week. Both times it was extremely seamless!
ASHANO J.
Rating:
5.0
Took extra care to ensure I got the space I needed for my storage post move. Helpful and honest!
joseph W.
Rating:
5.0
Customer did not leave a comment.
NIKIALASHAWN B.
Rating:
5.0
Customer did not leave a comment.
Tyler S.
|
Online Move In
Rating:
2.0
The lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul
Natasha J.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Angela P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nijel D.
|
First Impressions
Rating:
1.0
The truck I was given brakes were bad and -Control are clicking and popppng
-Break booster hissing and trouble breaking
-breaks squishy and screeching
-steering wheel shakes severe at 45mph and up
Xavier L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
justin r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
julia j.
|
First Impressions
Rating:
1.0
Uhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul.
Whether it’s dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service.
If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.
Brian S.
|
Overall Experience
Rating:
5.0
Awesome facility. Very clean. Good climate control.
Xavier D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brooklyn H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula P.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eric R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRANCESGERALDINE P.
|
First Impressions
Rating:
2.0
The reason I wouldn’t recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it’s thief business but budget with more in mind because will go up
LaTrina D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAMAR KYLE T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Simone H.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Xavier L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason L.
|
Overall Experience
Rating:
4.0
Staff was very helpful.
SEAN D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MUSTAFALEON B.
|
Overall Experience
Rating:
5.0
Great experience each time!!
Tamesha T.
|
Overall Experience
Rating:
3.0
I’d rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.
cheryl r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROOSEVELT W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian D.
|
Overall Experience
Rating:
5.0
Continue used it til it's time to move out
Ladonna m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
thurman d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah S.
|
Overall Experience
Rating:
4.0
Everything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in
MYRA D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn H.
|
Overall Experience
Rating:
2.0
We wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart
Alicia S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Contessa W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ryan w.
|
Overall Experience
Rating:
5.0
Staff was really nice and helpful.
Mihaela O.
|
First Impressions
Rating:
4.0
I had no problems. The staff was friendly and helpful.
Leslie A.
|
Overall Experience
Rating:
5.0
The store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.
Sakia G.
|
Overall Experience
Rating:
4.0
It was great I will tell friends or family about UHaul
kelly d.
|
Overall Experience
Rating:
5.0
The staff was very friendly and helpful. Latoya was a sweet heart and the young men who’s names I didn’t get went out of their way to assist us. I would definitely use this place again
Leslie A.
|
First Impressions
Rating:
3.0
I played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.
edrina b.
|
Overall Experience
Rating:
5.0
Great staff!
Cynthia G.
|
Overall Experience
Rating:
4.0
I appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.
LeeQuan M.
|
First Impressions
Rating:
2.0
The questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.
David J.
|
Overall Experience
Rating:
2.0
The questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.
David J.
|
First Impressions
Rating:
5.0
I thank you for my things being safe and big free. Will certainly use again.
Shelley Z.
|
Overall Experience
Rating:
4.0
My only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches.
Aside from that experience, the storage experience was good.
Alexis W.
|
Overall Experience
Rating:
5.0
Great security and climate control!!! I definitely would use them again, if needed. Keep up the good work!
Tesha B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert h.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Windy B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tiffany j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan A.
|
Overall Experience
Rating:
5.0
Please consider solutions for reducing or eliminating bugs
Thomas W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Grace W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Montrell H.
|
Overall Experience
Rating:
5.0
The cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.
DEIDRA LASHAWN M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
COLLY M.
|
Overall Experience
Rating:
5.0
The person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.
UNITED STEEL W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas W.
|
First Impressions
Rating:
5.0
The staff was ver Professional , very kind, and fast thank a lot
kelly d.
|
First Impressions
Rating:
5.0
The clerk was fast and efficient
Jacqueline W.
|
First Impressions
Rating:
5.0
I think the service I received was great. Keep up the good work.