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Julius B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Coliseum
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The girl with long hair I believe is very disrespectful and needs to learn how to talk to her elders. I'm 70 years old and don't appreciate the disrespect. I was promised a refund for the time left on my monthly rental and wasn't able to get it done. I used one week of my monthly rental. I live off a fixed income.
Marlon R | Overall ExperienceThe units' measurements are not as described. The estimations of how much a given unit could contain were off by orders of magnitude. Do not rent storage space here unless you want to overpay for less space than advertised.
Mary H | Overall ExperienceThe office closed early the day I arrived, there was no assistance in finding my storage unit and after finding the storage unit and realizing that it was up a flight of stairs, when I tried to cancel it all the numbers I called and got transfered to on those calls said there was nothing they could do. Another thing, when I rented the truck it allowed me to select that storage unit for a free month of storage and yet I couldn't even access the building until I paid for it. Overall ruined my experience with U-Haul and only wrote this review because every day since I've been getting both texts and emails from UHaul bothering me to write a review
Nathan D | Overall ExperienceA unit estimated to hold a two bedroom house didn't hold but half of my stuff
Mary H | Online Move InThe unit was very inconvenient. It was an upstairs unit that I didn't know. Also I got the run around about the unit. I was given unit B33 which was already taken. Then had to look around for another unit. It was awful even tho the staff was OK, the business was not!!!! I will never rent or suggest another storage rental from hear!!!!
LEELEMORE G | First ImpressionsLoved that it's next to Walmart in case I needed to put anything in my unit
cynthia k | Overall ExperienceVery friendly employees and went beyond assisting me with the appropriate unit needed
SHARON B | First ImpressionsGave me a free lock tysm and staff helped me move my stuff
Olivia m | Online Move InRented a small storage unit , holes in the walls, extremely dusty, no ceiling, covered my items up with large sheets of plastic, mice trap in there, no mice to be noticed, Very Reasonable prices, Very Convenient area, and uhaul trucks available as needed, Thanks
cynthia k | First ImpressionsThe only reason I wouldn't recommend is because you raise the price all the time, and tried to force auto draft by the signing of a new contract. I recommend you allow people to sign electronically because I live 4hrs away and couldn't pop in to sign it. Otherwise staff was EXCELLENT!!!!
ELIZABETH E | Overall ExperiencePass the Office looking towards Walmart, there ALWAYS SEEM TO BE A LOT OF GLASS AND NAILS. Yesterday l was trying to remove BROKEN GLASS WITH MY SHOE.
Lamartrice B | Overall ExperienceEvery thing was well done 👍 was very happy with your storage facilities. Thanks again
Christine W | Overall ExperienceThere was a leak in the ceiling and water was on the floor…the customer service was horrible
Seeta L | Online Move InN/A
Shadeequa S | First ImpressionsWebsite advertised a discount if we rented storage at the same time as the moving truck. Unfortunately there was no discount. U-haul moving is always reliable and easy to use… I’m not sure yet how I feel about the storage as it seems a little on the expensive side.
DANIEL C | Online Move InStaff were knowledgeable and helpful with ensuring that I had secured the appropriate square footage storage space by personally taking me to the units for a visual inspection.
Valerie S | First ImpressionsThe older gentleman helping me didn’t show me the unit at all. Then gave me the wrong unit, didn’t offer any type of help, was very condescending, rude, offensive towards me and my father that was helping me move. Then when I told him I didn’t want the unit anymore He STILL proceeded to keep the unit under my name, and did not cancel the unit per immediate request. If it wasn’t for a clerk woman that was there checking units calling me. I wouldn’t have known the storage was still active. I was very disappointed, discouraged, and was put through emotional stress after driving hours from Delaware to Virginia. To be treated as if I was the problem instead of getting direct help.
Diamond M | Overall Experience👌 perfect!!!!! Thank u!!
Michael J | Overall ExperienceFirst they gave me a unit that was up a flight of stairs and was not warned that until after the rental. I tried changing it but since it was after hours I could not. Then there was no lock in the unit. Third, the overhead door was open when I got there and remained open for the duration of time I was there (probably for at least an hour) and is easily accessible to anyone coming from the outside.
DOLAN H | Online Move InEvery single employee was A+ at this location. I appreciate all the helpful tips and suggestions to make the best of the situation. Thanks
sean t | First ImpressionsMy unit was broken in to and stuff stolen on multiple occasions and I reported it and no one ever reached out.
mark c | Overall ExperienceThey were great to me
yolanda j | First ImpressionsThe side my storage unit is on was freezing. However, everywhere else seemed to have great climate control. I do t want to come back in 9 months from deployment and my stuff is messed up. Please have to someone come in and fix this issue. Thank you.
tariq a | First ImpressionsI used the facility for almost 2 yrs and was very pleased...
Ronald V | Overall ExperienceAll the staff was very nice and helpful
Timika G | First ImpressionsMy first bad experience but it’ was taken care of right away
janika b | Overall ExperienceGreat facility in Hampton, Va
JAMES E | First ImpressionsI had many complaints concerning the rude staff. Tamika was the worst. I would call all day trying to make my payment and they would keep telling me to hold on. I dont care if I called 15 times. They were rude over the phone. This happened for months! 10 months to be exact! If you ask to speak to the manager they lie and say he's not there. Seems like the employees were the ones running the place and not the manager. I went through so much just to have to pay them my hard earned money! The storage prices are way too high for such a extremely small unit. When I took out my belongings after storing them there since February of 2024 there mas a mouse trap with blue poison in a white bag that a mouse had bitten into and ate. So, there are mice or rats in there! And I had childrens toys in there. And so I have to disenfect the toys before any child can play with them. I moved out on December 7, 2024. My whole experience there was an absolute NIGHTMARE! I made 2 complaints to the customer service complaint line. I am happy to be done with them!!
tina n | Overall ExperienceI’m not happy with the fact that the supposed climate controlled building had no heat . I didn’t have the option of choosing a lower level . I then had to pay extra to get a lower unit that was smaller . I also am fearful of mice getting into my things . I’m very unhappy with your facility
Rene K | Online Move InDidn’t like the price increases twice in 6 months and no reason behind it and when I opened the storage that automatically had to be my pay date even though it was not my actual pay week.
Sade A | Overall ExperienceTight parking spaces
Juli A | Overall ExperienceNo light for the smaller units. Also I had mice laying in front of my door. Tried to get the uhaul people to help but were sitting in the chairs saying there busy.
Cody F | Overall ExperienceThe Manager was rude I had paid my bill and it was late so I had a lock on it once I paid the manager refused to take it off because my next bill was due the next day and told me he would evict me. In which he couldn’t because I told him you can’t keep A look in if the bill is paid off my bill being the next day don’t have nothing to do with anything
Cynthia j | Overall ExperienceGood service
Chandra S | Overall ExperienceThe overall process was ok. The storage unit appeared cleaned but it smelled very heavily of urine. I will be hesitant to move some of the things I planned to put in there for fear it will pick up that smell. There is also broken glass in the foundation joint across from our unit. The loading area was also very crowded with uHaul trucks, making it very difficult to leave as two other customers showed up while we were moving boxes in. Not being able to call the front desk to ask them to move the trucks at all was also very annoying.
Mary S | Online Move InFor the staff, the person I dealt with was very professional the person he asked to help me. His attitude was horrible. The unit was small, like a box and the facility walking in you can smell mold once getting into the unit and open the door, the mold was so strong to the point it gave me a headache Caused my son eyes to water. We have very bad sinus issues and our sinuses irritated from the smell of the mold that we had to take medication was very disappointed in this location and unit.
SARAH P | First ImpressionsYour Employee gave me a Storage Unit that was already rented to another Customer. But this matter was corrected. Thank you.
Lamartrice B | First ImpressionsEmployees park in none parking area, right in front of chain drawn door. Making it impossible to back up U-Haul truck to it. The storage size was not as pictured, way smaller. This location is terrible.
Jorge H | First ImpressionsMy experience with uhaul was very positive. Please update my move out date, as it was June 29, 2024. Thank you.
Nicole M | Overall ExperienceGood storage good service I would use service again only problem not uhaul but people renting bring bugs with them I will inform uhaul of this overall good storage
EVONIALEE B | Overall ExperienceLove uhaul you because of the great staff and great low prices that people can afford
Quinton V | First ImpressionsHaven’t moved in yet but the phone call was great!
Monica M | First ImpressionsStaff are just all around caring people. The building was always clean.
Erica C | Overall ExperienceTHANK YOUR'LL ONCE AGAIN.
Shirley G | First ImpressionsWas a little difficult to find the unit without assistance.
MELENESE S | Online Move InBrandy was amazing!! She helped me with everything. Even with the store being busy, she took her time with me and my questions.
Quianna T | Online Move InHis wife, I want to say the young lady that helped me her name was Alexis. She works at the Mercury Boulevard in Hampton Virginia location. She was very professional, kind very helpful, as well as going above and beyond! Employees like her will continue to make your business thrive!!
teresa g | First ImpressionsA little bit expensive.
Kai B | First ImpressionsWe moved from San Diego, CA and were set to go to Deer Park location in Newport News, VA. That location was full so they called the location at 1023 W. Mercury Blvd to ask if they could accommodate us. That location agreed to and did help us. Great customer service!
Monique G | First ImpressionsThe facility was always clean and well kept.
ANNETTE D | Overall ExperienceThere were times on the weekend we could not get in the unit due to the time.
Melinda H | Overall ExperienceIt is noteworthy to mention the high level of efficiency demonstrated by the staff at this particular location, in cleanliness, etiquette, respect, knowledge of products, merchandise and services....it doesn't take much to do the right thing but customers, they they excel in doing the right thing....thank you for being of good integrity, and most definitely will recommend this location....
Eric J | Overall ExperienceOn 1130/2023 a incident was reported and not resolved with U haul claims. The facility is poorly ran and upkeeoing is horrible. The manager is very unprofessional .
Shatia T | Overall ExperienceI don't like being lied to as a paying customer, the only reason I rented a Uhaul truck is because of the price. They say that your credit card is not kept on file, it was charged anyway and this caused a red mark on my credit, I had mentioned that to the manager and he really didn't seem to care about that. The only person that helped me was the nice young lady that works there, the manager is more concerned about making money instead of helping out a customer. My biggest concern is that the security guard at the Walmart store in the parking lot across from the storage area was keeping an eye on things at the time of my wife and kids were loading the truck, no Uhaul employees checking in on the customers safety and well being while on the property. Then you have strange people walking up to you. Asking you for help and they're not part of your family, Anybody from the street can walk in there and not be stopped, No one closes the garage door they leave it open... Not a safe place to be and there is minimal light outside. If I could give you zero stars I would.
Jason T | Overall ExperienceThe gentleman that assisted in obtaining unit was efficient, kind and very professional. The lovely lady who assisted when I returned unit was so very helpful and a true credit to UHAUL.
Sheila h | Overall ExperienceThe storage isn't nothing as the picture of size to store items. You can't store normal size things like fig, sofa's and etc due to height not wide n length. Wouldn't recommend storing household items here
Nicole W | Overall ExperienceI give this location 5 stars and an excellent rating overall. My possessions were in storage from May 21, 2021 until December 1, 2023. I never worried about the security of my property. My only disappointment is that I was told on December 1st that I would receive a portion of my last payment, only to be told the next day that I would not receive any money back.
Mildred J | Overall ExperienceExtremely difficult to get into and out of my storage unit.
Aubrey M | Overall ExperienceContinue doing what you do… don’t change a thing
Ronnie B | First ImpressionsThe gentleman that helped me was ABSOLUTELY EXCELLENT...WAS SO VERY KIND...GREAT PLUS FOR THE COMPANY.
Sheila h | First ImpressionsGreat staff and policy. Much appreciated.
BRANDON P | First ImpressionsI could never get to my storage unit because cars were parked directly in front of door blocking any kind of access to get into it. Sometimes the cars would be parked there for days. I had to ask several times to get them to block off the area so no one would park there so I could get my stuff out
yvonne s | Overall ExperienceThe service was great but the price wasn’t worth the size of the storage
Erica C | First ImpressionsOnly thing I hated was that it took like a week of "I'll connect you with someone to accept your moveout request" over and over by different staff. U-Haul charged me for a unit I moved out of, just due to the wait time of trying to move out.
Korei C | Overall ExperienceThis storage unit is useful to me according to my needs. The only negative thing that I have to say is about the small stairs that you have to climb to get to the unit. Having to carry heavy furniture it’s hard. I know not much can be done, but an elevator or something would help!
kirsis l | First ImpressionsVery easy online reservation and rental system! Totally integrates with their store system and made checking in quick and easy if your on a time crunch. The staff was very friendly and knowledgeable! Glad that I chose U-Haul for my truck and storage needs!!!! ⭐️⭐️⭐️⭐️⭐️
Jason G | First ImpressionsWell for starters I called earlier that day to reserve a larger space and due to I guess the lack of employees I was sitting on hold for 20 mins and then was told someone would call me back to finish the reservation. No one called me back so when I called back the unit I originally was told I would get was given to someone else. So I now have this tiny unit where all my stuff barely fits but I got it in there. Then I was told to do the online check in so that a lock could be placed in my unit orior to move in … no lock was in the unit. The next day I called about the lock they placed the lock on my unit and then could not find the keys. Not a horrible experience but definitely could have been better. Not 100% unsatisfied but not 100% happy either. Nonetheless I have moved that’s the most important part
Breanna N | Online Move InEverything was great, though I was expecting more room to turn around a trailer near the entrance I was required to use. With rental trucks taking up most of the area it was tight to back the trailer up to the loading dock. Not impossible but tight. Everything else was great! Having moving dollies was a life saver!!!
Stephen C | Online Move InUhaul on Mercury Blvd in Hampton Va has the best employees hands down. They really take their time with customers they listen clearly and are very courteous. The whole store will go the extra mile to accommodate you. I recommend this establishment to all
Janet S | Overall ExperienceBuilding has leaks. All of the staff except for one girl is extremely rude and unhelpful. Units are very hard to find and staff is not willing to help. The check in/out system never works properly.
kristina h | Overall ExperienceThere wasn't lighting inside my actual unit, no rail for the stairs leading to my unit, and I often called got routed to the call center, messages were left and calls never returned. As a paying customer since 11/2019, never missed payment & paid ontime I found this to be rather disgusting.
Shatara J | Overall ExperienceToo small for the price
Angela T | Overall ExperienceThank you!!
Nailah T | Overall ExperienceHad my items in storage for about 3 years. I had no issues other than the two things I will mention. There were no lights inside of my storage unit, even during the day I couldn’t see without a flashlight. Additionally, the rent for my unit went up yearly.
quanza k | Overall ExperienceI opted to rent a unit online for no-contact storage. Everything was fine with the unit itself, and the process was quick and easy, but there was no lock within the unit when I opened it. I was able to retrieve a key from the storefront/customer entrance area, but I would have liked to have been able to move in my things without this hiccup.
Ashley G | Online Move InThey were quick and efficient!!
corey m | First ImpressionsThe hangar door access next to my 2nd level unit made for long hallway excursions. Pulling truck right next to an operational door would have rendered a much higher rating due to ease of unloading. They say the door has NOT operated in YEARS! No plan to fix it in near term either?
Julius H | First ImpressionsThe staff on hand was over worked, there needed to be more staff on hand for weekends.
marsha a | First ImpressionsUnits too small, hard to access to load, too far from entry and down hallway like a maze, not as advertised at all
Holly B | Overall ExperienceThe lady who helped me was rude from the time of purchase. I let her know that I only needed the storage for a week or 2. She said she had to charge me for a month, fine. I was out of the storage on the 6th. Uhaul charged me on the 28th, I said I was unaware of this and I told the lady she never said anything about coming in to cancel, I was busy at work and frustrated and I was hung up on, the lady told the manager I was screaming and cussing I was not. I went up there the manager, in from of the customers is accusing me of cussing when I didn’t. Employees will say anything to make themselves right. The manager was rude. I just want my money refunded.
levar p | Overall ExperienceClean, good space in the storages and options for different sizes. I had moved to a bigger unit during my use of this storage and it was super easy to do. Loved that I could sign up online and cancel online as well whenever I needed. The staff that helped me at different times during my use here was always friendly and helpful! Loved that the storages were mostly indoor because it felt safer to be there and just felt my stuff was safer there as well!
Kaylee B | Overall ExperienceWhile the I was given the wrong vehicle, not given my storage when I came in, and told the wrong information, the gentleman that closed out my ticket fixed my order-he did not charge me the month I was told I wouldn’t be by the rep-the call center rep was wrong, he did what he could to help with the overages I sustained because I was given a smaller truck. OUTSTANDING! I did not get his name, but he made it right!
Shalanda B | First Impressionseveryone was very pleasant and helpful
rosanne g | Online Move InUnfortunately unit I chose was toooo small for my items & to get them there was an inconvenience stairs was the issue with a cart to use
Dietra E | First ImpressionsVery courteous
Saddler R | Overall ExperienceI don't remember the front desk girl's name, I think it was Brandie. She was super nice & helpful!
Bethany N | First ImpressionsThe measurements of the unit is not properly recorded. The height of the ceiling to the beams is barely 5'8". The measurements of door width and turn corners should be advised. I specifically asked both the phone representative and the location representative about the needed measurements, which they assured the facility can accommodate. This was untrue. I found a facility that can accommodate my belongings at a more reasonable fee.
paquita f | Overall ExperienceThank you for helping me through a difficult time. You guys rock
patrick r | Overall ExperienceAvoid this place!!!!! I noticed they had a rodent and leak problem after I paid the fees but before moving in all in the same day. After noticing the problem, I notified management and asked for a refund because of the condition of the units. They cancelled my units, kept my money and rented my unit to someone else all in the same day! Stay away from this place. There are definitely better, cleaner and cheaper options close by…inspect and check on other options first! lesson learned!!
Sherica W | Overall ExperienceThey took my money for the storage and gave it away so I’ll be going to small claims court. Had to keep my stuff on a truck over night and pay extra because no storage was available . See u in small claims court
duane b | First ImpressionsI’m taken this to small claims court, they let me pay for a storage and gave it away. Your store clerk told me it’s like a doctor appointment if you don’t show up it’s cancelled. Not like a doctor appointment they don’t make u pay before your appointment . I paid and they gave my storage away and I had to keep my stuff in a truck over night till I got a storage. Totally unacceptable
duane b | Overall ExperienceOnly thing i kinda was irritated with was the amount of calls everyday every week at least send me an email reminder and just 2 calls during the month that should help remind customers alot less worry free
ashley g | Overall ExperienceI loved the team! They were incredible, professional and respectful. Made sure all my belongings were secured and took care of everything! I would definitely recommend them to anybody!
De'arius S | First ImpressionsOne recommendation to have more than one door for the back inside units to load and unload. Only one at a time can load or unload and some units are quite a ways from the overhead door so it takes a while. It's very crowded in the back lot with trucks, not much room to turn around and back to the door.
Mechelle W | Overall ExperienceThank you for your patience with me.
Caleb G | Overall ExperienceThe original unit assigned wouldn't work because it was on the second floor with no access, but the rep there was able to quickly assist in reassigning a unit I could use.
Aleta M | Online Move InOther than storage on 2nd floor great place
Michael C | Overall ExperienceExcellent staff the only thing is a pole in the middle of the unit but I don’t blame uhaul for that lol
Brian Y | First ImpressionsIt seems that the facility may have a number of leaks; also, I think the dual key pad entry system can be simpler.
Henry S | Overall ExperienceWhen moving out of your storage. Why should you pay the whole month
Katina A | Overall ExperienceVery please with the facility and the staff
Nigel B | Overall ExperienceVery helpful and friendly and easy to help me
DERRICK A | First ImpressionsGood staff, very helpful. The place was just dirty with garbage in the loading dock area and hallways. The storage unit itself was clean. Maybe I just arrived at the end of a long day. Had a couple of technical glitches when they were arranging for my unit and the manager had to step in and help. She really knew what she was doing and was very helpful.
Derek M | First ImpressionsOverall great experience no complaints from my end
Reynaldo G | Overall ExperienceI was very disappointed with the following items: - My online reservation was not found in the system, therefore, my reserved storage room wasn’t reserved, nor available. I had paid extra for a ground floor unit. Luckily Brandy, found me another ground unit. But, it was $30 extra a month because it was a slightly bigger unit. - The loading dock to the building where my unit was located was blocked by other U-Haul parked trucks and a personal vehicle. When I called the office to rectify the situation they said “someone will be by to move the trucks. We were at the facility unloading stuff into the storage unit for easily two hours and no one ever came to move the trucks. We were pressed for time, so we proceeded to load and unload from a further point instead. I believe U-haul owes me some discount on the room I was forced to take instead.
Valerie G | First ImpressionsSo far it appears that my furniture is ok. I didn’t see any mice droppings, or smelled any mice urine, or saw any type of bugs on my furniture. I have noticed that some of my boxes appeared to have a small hole that appears as if something could have bitten through them; they weren’t that way when I packed them up. I didn’t open the boxes yet to make sure there were no mice droppings.
LINDA B | Overall ExperienceThe Customer Service Rep I think her names Jamie- was Extremely Helpful & courteous
Judith M | First ImpressionsGreat experience
Carl T | First ImpressionsWhen I got to the facility I was told that I didn’t have a unit for my belongings. I was very upset I had a 20 ft truck a trailer and a SUV were was I supposed to put my stuff the young lady that was helping was very overwhelmed the Uhaul Place was extremely busy so another young lady came to help me. When I was making my reservation I told the lady that I needed the biggest unit because I told her what all I had, I ended up with a unit that I couldn’t fit all my belongings and ended up putting the rest of my belongings in my niece garage because by this time the office was closed so I had nowhere to put my stuff. When I turned in the Uhaul the next day I was told that I went over 14 miles well the reason for is because I had nowhere to put my belongings so I had to store them in her garage the plan was to leave the truck there at the Uhaul place needless to say I was not happy with my experience and also when we went to pick up the truck in North Carolina we were sent to the wrong address my experience was not at all the greatest. Hopefully I would here from someone.
Angela l | First ImpressionsYou guys auctioned my stuff without talking to me..... I laided in the hospital fighting for my life after contracting covid..... So now im reaching out to anyone could at least get me my sentimental value stuff and no one is getting back to me....... I know u guys have rules but during these times keep trying to make sure a person is actually letting go there stuff....... Thanks for nothing......
Dennis P | Overall ExperienceI gave an average because I was given false information on what I could fit in the storage I received. Although the staff was helpful, providing false information isn’t acceptable. I said I would recommend someone else to UHAUL because I did get a polite staff, but again, they should be truthful on what can actually fit into a storage. If they are not sure then they should say so, and tell the customer that they recommend them to see it.
LINDA B | First ImpressionsI’ve been using your services … over 5 yrs now… your staff … Ms Brianna needs some additional training in customer service .. she is a bit rude & disrespectful.. I will be working on getting my items out of there as soon as the weather allows. Respectfully, June Langley
JUNE L | First ImpressionsStaff is always ok... they miss small details and some greet some don't... some are rude and some are nice.. it was a good experience other than customer service being ok
sofia m | Overall ExperienceStaff was very helpful and explained everything that I asked about.
Shawn J | First ImpressionsIt has been neat! My one concern was cleanliness and pest control; you are only as clean as your neighboring storage units. My worries were put to rest as I had not one issue with pest. Thank you Rhonda and staff for everything.
Khalila G | Overall ExperienceI will be calling customer service tomorrow, made my moving experience, the worse EVER from the moment I picked up the moving truck to unloading at the storage unit
SHANNONLEE W | First ImpressionsStaff was always friendly and helpful. Thanks.
carmen r | Overall ExperienceAt first we saw that we were not going to have enough storage space for our belongings.. so the lady got us another unit quickly and she was very friendly and helpful.
Juan S | Online Move InEveryone was so extremely nice and thank you and when there was an issue, they fixed it immediately.
GAYLAYNE G | First ImpressionsLenny was very helpful at the end. A woman I do not know was very rude to me but that's okay I forgive people. I am not a king.
TONY C | Overall ExperienceThe young lady who checked us in was really helpful and made sure we understood everything and that all of our questions were answered.
Joel S | First ImpressionsStorage unit was clean and well maintained at move-in
PATRICK D | First ImpressionsI enjoyed being with u haul but I went to take a few things out of my unit I found bed beg on my queen size mattress an box springs also they were on my king size box springs call the office an got alot of round around. I am not pleases at all.
NADINE C | Overall ExperienceNeed to change storage unite
Darrell L | First ImpressionsEverything went great with U-Haul storage as always.
Edrina B | Overall ExperienceThey need better and more parking spaces!
Naomi B | First ImpressionsI moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years ago
William M | First ImpressionsAccess code did not work, had to receive card to get into unit building
Nicole C | Online Move InWorst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.
Kyla B | Online Move InStaff was supportive from day 1
joseph w | Overall ExperienceThe swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.
Jennifer M | First ImpressionsI rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.
Jeannine W | Online Move InYou need to give Rhonda a raise!
Edrina B | First ImpressionsIt's a two story storage facility with no ramps or elevators or hand trucks. The doors were wide open both times we were there, anyone could have walked in or out. My sister was able to cancel and close the account, whose name was not on the account at all, and nobody even called me to see if I wanted it closed- glad she wasn't somebody's vindictive ex or stalker! This facility is not at all secure.
Lee A | Overall ExperienceThe lock for my unit was jammed after one use in less than 24 hrs I informed an associate she told me To call pop a lock without even taking a look at the lock to see if it was a defective lock that I purchased from uhaul
Natasha J | Online Move InThe truck I was given brakes were bad and -Control are clicking and popppng -Break booster hissing and trouble breaking -breaks squishy and screeching -steering wheel shakes severe at 45mph and up
Xavier L | Overall ExperienceUhaul has the absolute worst customer service I have ever dealt with, and this facility falls right in line with the poor standard set forth by uhaul. Whether it’s dealing with customer service over the phone, or directly with the facility, Uhaul maintains a consistent level of abysmal customer service. If I can help it, I will never use uhaul again for anything and I will make sure that any of my Sailors that work for me or with me, follow the same suit.
Brian S | Overall ExperienceAwesome facility. Very clean. Good climate control.
Xavier D | Overall ExperienceThe reason I wouldn’t recommend is one months after I put my things in storage they raised the place. Not a year or six months but one month later. I need storage for six months and budget for six months. I know cost of living etc go up etc. but they only gave three week notice after one month. Not a 60 day notice but hey it’s thief business but budget with more in mind because will go up
LaTrina D | Overall ExperienceStaff was very helpful.
SEAN D | Online Move InGreat experience each time!!
Tamesha T | Overall ExperienceI’d rented at this facility for 2 years in a row (during the summer). When COVID hit and students were forced to leave campus I again went to this facility. We live in California so I was forced to rent the unit for 14 consecutive months because Hampton did not reopen their campus. Month after month I asked the staff if there were any discounts being offered and was always told no. In light of all of the COVID restrictions and where we live it would have been nice if there was a discount offered.
cheryl r | Overall ExperienceContinue used it til it's time to move out
Ladonna m | First ImpressionsEverything was great except my card key never worked so everytime I needed to go in I had to get someone from the office to let me in
MYRA D | Overall ExperienceWe wound up going to another storage unit place because the halls for the storage facility were too small to where we coiling maneuver things into the unit. The doors for the 8x10 units are too small, large furniture would be difficult to fit in. The entrance into the units are fairly hidden so we had to ask where the entrance was. There was one or two helpful workers there that got us the help we needed. The ceiling on the inside looked like it was falling apart
Alicia S | Online Move InStaff was really nice and helpful.
Mihaela O | First ImpressionsI had no problems. The staff was friendly and helpful.
Leslie A | Overall ExperienceThe store manager Ronda is always very Respectful and professional. Her staff is as well. Which shows she leads well.
Sakia G | Overall ExperienceIt was great I will tell friends or family about UHaul
kelly d | Overall ExperienceThe staff was very friendly and helpful. Latoya was a sweet heart and the young men who’s names I didn’t get went out of their way to assist us. I would definitely use this place again
Leslie A | First ImpressionsI played for a whole month, but when I took my stuff out on the 12th of the month they wouldn't credit me or give me the other half of my money.
edrina b | Overall ExperienceGreat staff!
Cynthia G | Overall ExperienceI appreciated that the bathrooms were clean. The only issue I really had was that the angle and height of the entrance to the storage unit made it near impossible to move my couch in.
LeeQuan M | First ImpressionsThe questions above do not capture the difficulty that I had with this facility. The difficulty is in the design --- narrow labyrinthine hallways, low ceilings, limited access points, lack of carts, lack of elevators or lifts to the split-level units -- which made this facility very unwelcoming. I took one look at the unit and said "forget it." Went around the corner to Extra Space Storage and got something much more acceptable.
David J | Overall ExperienceThe questions you ask above are not adequate for an accurate assessment of this facility. Although the facility was mostly clean and the staff was helpful, the set up of the facility is very poor. The limited number of access points, the narrow passageways, The small doors, the low ceiling, and the stairs required to climb make this a very undesirable storage facility. I decided immediately to go find a different facility. I would not recommend this one to anyone.
David J | First ImpressionsI thank you for my things being safe and big free. Will certainly use again.
Shelley Z | Overall ExperienceMy only issue is that when the doors were changed, the new keys for the lock weren't mailed right away. I waited almost a year and then had to send a friend who lives locally to pick them up for me. The lack of communication regarding the keys was not what should have happened. Every time I called, someone who tell me that the keys haven't been mailed because they were waiting on people's updated addresses so all the keys could be mailed at once. To me, that doesn't make any sense. They could have mailed in batches. Aside from that experience, the storage experience was good.
Alexis W | Overall ExperienceGreat security and climate control!!! I definitely would use them again, if needed. Keep up the good work!
Tesha B | Overall ExperiencePlease consider solutions for reducing or eliminating bugs
Thomas W | Overall ExperienceThe cleanest facility I have ever used. Other storage places have the stale odor. This facility always smell fresh , and cleaned on a daily basis.
DEIDRA L | Overall ExperienceThe person that waited on me was very pleasant. She kept a smile on her face. Very knowledgeable about U-Haul.
UNITED S | First ImpressionsRhonda was amazing! Each time that I spoke with her she was consistently kind, professional, and extremely helpful. I will always use her location for my future needs because of how great she and her staff were. Thank you Rhonda for for making my storage experience one to remember.
stacy v | Overall ExperienceGreat facility. Only complaint is that one of the access doors never worked. I had my card replaced a couple times but it was the card reader that is messed up. The staff always helped me to get in but it was a little bit of a hassle to go to the office each time I needed in.
Michelle R | Overall ExperienceUpon initially reserving my unit, the website was having issues that were out of my control and I was frustrated when I wasn’t able to be refunded for a false late fee. This made my experience at the unit very distasteful
Nathali B | Overall ExperienceService today was excellent. I forget the young man’s name but he was very thorough with explaining everything. The only issue I have is that the unit I initially was told was mine when I reserved it last month was absolutely not it. Besides that things have been great so far.
Torrey W | First ImpressionsStaff in the office are terrific and helpful in every way. A pleasure to work with.
William B | Overall ExperienceRenting here and paying my bill was easy. My only issue is this, lighting is needed inside the actual storage room. The hallways are well lit, but to see inside the storage room you need the light from the hallway.
Canda G | Overall ExperienceI had a problem with an employee issuing me a storage unit without confirming the price with me first and that price ended up being nearly $40 more than I thought. But the location is allowing me to switch!
Eyrius J | First ImpressionsThis is my second time using this uhaul and love the staff and the maintenance of the property.Thanks til my nxt move!!😇
Gene H | Overall ExperiencePayments were made but unit was left locked. Payment was made but receipt reflected payment amount of 0.
Victoria M | Overall ExperienceThe staff was ver Professional , very kind, and fast thank a lot
kelly d | First ImpressionsVery friendly, informational and helpful the staff took me to go look at the storage units and suggest the size I might needed.
tyshee g | First ImpressionsI used this U-haul storage to store my belonging during my temporary move. I liked the fact that I could come during several available hours.
Lelia H | Overall ExperienceThanks for working with me 😊
Yvonette M | Overall ExperienceEverything was fine.
natasha h | Overall ExperienceI was told that I was scheduled to use the uhaul for 8 hrs but when I got to the facility, I was told I was to use it for only 4 hrs. I was very disappointed!
Lelia H | First ImpressionsMeh. I locked my key in the truck while on the property. They could care less. Luckily I was able to get door open myself. Also no elevetors.
Carlissa T | First ImpressionsFriendly and understanding!
Keith G | Overall Experienceeasy and convenient
Jeremy M | Overall ExperienceMy storage unit leaked causing mold. I made the front staff aware and they told me to start a claim. The claim was done however no one did anything about the leak and I was responsible for cleaning it
JASMINE P | Overall ExperienceI thank you for allowing me to use your service. I had a wonderful experience.
mary g | Overall ExperienceI was helped quickly and the process went very smooth and was easier than I thought
Dasja F | First ImpressionsStorage space was clean amd well kept. Staff wad kind and efficient. Thank you
Catherine j | Overall ExperienceEvery thing was great
charles T | Overall ExperienceAll the associates was really kind and helpful. All doors on the units was replaced and they kept me notified.
Melissa W | Overall ExperienceGreat service
Dajah M | Overall ExperienceAverage
josette s | Overall ExperienceThe office was extremely busy ( 7 customers in line waiting at 6:10pm with only 2 people working and one of them was attempting to tend to the trucks. So the process was rushed.
TAMIKO B | First ImpressionsGreat service
Dustin H | First ImpressionsI appreciate U-Haul for everything , I would always recommend family and friends to u- haul , keep up the good work
TYELAAM W | Overall Experience.
FOAD K | Overall ExperienceThe main reason I give this facility only 2 stars is because of their odd-shaped storage units. I needed 4 storage units, when in a “normal” storage facility I would only need 1.
Christopher R | Overall ExperienceVery professional, knowledgeable of the program very happy with U-Haul, thank you, keep up the good work team.
TYELAAM W | First ImpressionsUhaul please stop with the false advertising if 19.95 for a local truck. Your lure and markup is pure deception. The facility is subpar and I will NOT BE USING your services again.
diane g | First ImpressionsNo comments to leave.
Robin P | Overall ExperienceMy pick up location was horrible! Thi location exceeded my initial expectations not the lows created by my interaction with the first location
Cierra R | Overall ExperienceThe bay door was closed and we had to bring the carts through the small side door at an odd angle. There were 2 curbs to go over which made our items fall off the cart. Awkward and frustrating.
Bridgett R | Overall ExperienceIf circumstances changes I would use them again,
Lashanda B | Overall ExperienceDirty storage unit with rodent trap in unit
Antoinette C | First ImpressionsMy rental was moved to another facility the day before I was to pick it up. This cost me 40 minutes. I was on a tight time schedule. Poorly run facility. Poor communication with customers.
Randall W | Overall ExperienceThe young man was extremely professional. He took no time in getting us taken care of. His customer service was A+. On the contract, his name is DeShawn Thompson. Please Acknowledge his work ethic.
MICHELLE M | Overall ExperienceI was charged multiple fees that could not be explained to me when i departed. All of my belongings had mold on them when i believe i purchased insurance on my unit.
LAMONT D | Overall ExperienceThe young man, customer service rep was excellent. He was, I believe the only Male counter rep at about 6:00 PM on May 7, 2019. He was friendly, knowledgeable, prompt, and professional.
STUART C | First ImpressionsQuick service with obtaining a storage unit and even quicker service dropping off the truck. Great job, thank you!!
Thomas M | First ImpressionsThe clerk was fast and efficient
Jacqueline W | First ImpressionsI think the service I received was great. Keep up the good work.
ANDREW R | First ImpressionsGreat, fast, friendly service.
VICKIE B | Overall ExperienceIts was so friendly the staff. And the storage very clean. And its cheaper.
Ahmed K | Overall ExperienceStaff very unfriendly!! Lights in hall work sometimes.....went to office and they said they have no control they are automatic lights the large Door for loading and unloading broke most of time.
Candi K | Overall ExperienceI had a wonderful experience.
mary g | First ImpressionsCustomer service was great
CAMDEN W | Overall ExperienceI would not refer a friend just because I have been a good customer for years and was charged a $40 cleaning fee for a chair and couple empty boxes
Carrianne w | Overall ExperienceSeveral items had water damage along with mold. Did not know until everything was moved out of unit. Please advise customers to cover items while in unit.
TORIA B | Overall ExperienceI did not have any prior issues while I was here, I had a very pleasant experience.
Ellen B | Overall ExperienceThank you for all your help for the last 2 years
SHANEKA M | Overall ExperienceExceptional service!
Dennis H | ReservationI would like to thank all of you for a pleasant experience at the Hampton U-Haul off of Mercury Boulevard, you guys made my stay in Hampton very nice. I appreciate all of you and thank you again!!
William R | Overall ExperienceGreat service
AMBER W | Overall ExperienceI let them know on 2nd to cancel RALEIGH bc evacuated getting stuff bringing there on 3rd but I was so stressed that I had mini stroke but when cancelled Hampton & need today they were so kind.
denise a | ReservationMy experience was excellent! Employees were very professional and I highly recommend your company! A BIG thank you to U-Haul for offering free 30 storage to those in the path of the hurricane!
Tracy S | ReservationWas going to store furniture here but changed my mind after seeing all the broken down/dirty mattresses and furniture along the hall from units where people didn't pay. Unit smelled like cat urine.
Adaline G | Overall ExperienceThe facility was clean and secure. I reported a glitch on multiple occasions that the website had a glitch and would not let me pay prior to the date my bill was due.
Willie M | Overall ExperienceThe phone number listed is not connected to the actual U-Haul location. It takes over ten minutes to get someone even to answer the phone. I will not recommend to another military family.
mary l | ReservationEverything went nice smooth according to Time thank you
Ricky P | ReservationGreat
David f | Overall ExperienceThis is the second time I have used this facility the team is alway friendly and helpful. Although it is usually business they are alway efficient and nice.
Pat G | Overall ExperienceLeather couch we had in storage was ruined!!!! There was mold everywhere! It was totally ruined...never again will I use UHaul for anything!
Kenneth W | Overall ExperienceReservation was made for storage rental in July. Arrived to moved items in and was told that location did not have the particular size available. Was offered larger size above price initially quoted.
Onika S | ReservationThe call center and the U Haul Stores need to be in one accord saying the same thing clearly. They need to be more knowledgeable about the business of renting trucks and equipment.
Jerome C | Overall ExperienceThe light was out in front of my unit. The public bathroom was disgusting, with overflowing toilet. There were not enough dollies for customers to use.
Leslie R | Overall ExperienceI have nothing remotely positive about my experience with the storage in Hampton Virginia
Areter W | Overall Experiencefirst of call I had to walk what seemed like a mile in hot humid dark halls to get to storage unit & one I got their disappointment with extremely dark narrow unit after I informed space needed
Crystal w | Reservationcool beans
jimmy c | Overall ExperienceNever get my business again!!!
Cynthia C | Overall Experience.
dedra h | Overall Experience