Customer did not leave a comment.Mary P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Coliseum
Hampton, VA 23666
(N Of Hampton Coliseum)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a truck, appliance dolly, and furniture pads. When I get there in told they have no appliance dollys. Additionally the furniture pads were not in the truck. The lack of a fully meant i had to do a second rental on a different day to finish moving stuff costing me both time and money. The only reason they got 3 stars is because they were friendly and professional about the whole thing. They need to track accessories with the same level of detail they track the vehicles. If they over promise they need to find another place with one in stock and transfer it before the customer arrives.Joseph F.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.KRISTYMONIQUE T.
Currently, you are right where you need to be! A great online system for reserving vehicles and associated needs. Very professional customer service - Think Vicky!Sylvia J.
Was not warned that Uhaul only provided an allotment of 40 miles and was not told that we would be charged $1 per mile for going over that allotment (that no one told us about).Clint M.
One recommendation to have more than one door for the back inside units to load and unload. Only one at a time can load or unload and some units are quite a ways from the overhead door so it takes a while. It's very crowded in the back lot with trucks, not much room to turn around and back to the door.Mechelle W. | Overall Experience
Customer did not leave a comment.Travis F.
Customer did not leave a comment.Jerry M.
Customer did not leave a comment.Kelly A.
Online service great don't have to waitAndrew J.
Customer did not leave a comment.WILBERTTHOMAS R.
The staff was dealing with some challenging customers, but they were able to quickly get my return processed and me on the way in 5 minutes.Curtis C.
Customer did not leave a comment.Linda F.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Francisco L T.
Personnel handed me off from one person to another. I was told to leave the trailer in the lot. No one cared to help me get the trailer off the hitch or inspect the trailer when I dropped it off.Brian D.
More customers parking please.PAULLAWRENCE P.
Customer did not leave a comment.Shaquan V.
WIPE DOWN THE DASHBOARD. A photo does not depict a spill on the dash. When checking in electronically the question "does this truck need cleaning" charges ME $25 when I received the truck dirty. What a stupid system. First truck I received was dirty, smelled of cigarettes, gas was on E & I was handed the keys.Patrice R.
Everything was goodRhonda B.
Customer did not leave a comment.Warlene C.
Thank you for your patience with me.Caleb G. | Overall Experience
Both in reserving and pick up/drop off, all were very helpful and professional. Thank you!!Diane J.
Customer did not leave a comment.ciara J.
Store opens at 0700. Employees were late causes line to form and frustration with customers.Andrea H.
the person who completd my rental was the walking dead-devoid of any personality and I was uncertain of any life signsJOHN M.
Customer did not leave a comment.James L.
Customer did not leave a comment.Nancy K.
Drop off was trouble free - thanks!Tmitri Z.
Customer did not leave a comment.Ruth H.
Customer did not leave a comment.Traci C.
Customer did not leave a comment.Aaron L.
Customer did not leave a comment.Terry L.
Customer did not leave a comment.Marcus T.
Customer did not leave a comment.Higinio H.
Customer did not leave a comment.Leslie R.
Customer did not leave a comment.Lori B.
Customer did not leave a comment.Ariana L.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.max E.
Customer did not leave a comment.Adam W.
I was told on the phone the rental would cost $820 and the trailer would cost roughly $220. The truck cost over $1000 when I got there and the trailer was not ready so I had to open multiple contracts.Terry M.
Customer did not leave a comment.Keiahna K.
U Haul changed drop off location without my consent and sis not update my return to the system for two days.DAEYOUNG Y.
Customer did not leave a comment.Jessica W.
The entire process using the app was a waste of time it's very confusing and it has you repeat thingsFredrick J.
Customer did not leave a comment.Crystal B. | Online Move In
Second time drop off in 3 weeks. Sat in vehicle as the sign said, 4 uniformed staff sat and looked at me. Finally got out and one person said just leave the keys and go. We'll change the sign.Dale M.
Customer did not leave a comment.Karen F. | Overall Experience
Customer did not leave a comment.Latwaine S.
Lock provided for truck did not work. Lock was not needed during the day, but was considered for use during afterhours return since equipment was rented and returned with truck.Sean M.
Customer did not leave a comment.Sheri G. | Overall Experience
Customer did not leave a comment.Angela J. | Overall Experience
Customer did not leave a comment.Tamicka H.
Customer did not leave a comment.brett H.
The team at this location was helpful, happy, and just great to work with.Christopher H.
Customer did not leave a comment.Vincent D. | First Impressions
Customer did not leave a comment.Mario S.
The cab area was very clean but we had to sweep the back of the truck out before using it.Wendy B.
Customer did not leave a comment.dominique J.
Customer did not leave a comment.Sheila W.
Customer did not leave a comment.LIONELMILTON T.
Customer did not leave a comment.Charles A.
The after hours drop off charged me for an extra day even though I dropped it off early!Carlton R.
Customer did not leave a comment.Susan K.
Customer did not leave a comment.ALEXIS S.
Clean the vehicle between customers. This was the dirtiest vehicle I've ever rented. There were white streak marks all over the cab from dried liquid which made this new truck feel unkept. Also spilled dried coffee on steering wheel, gunky middle console. I drove 29 miles but had to purchase over 4 gallons of gas to move the needle on the fuel gauge to the 3/4 mark. Something is wrong with the gauge or this Chevrolet pickup gets 7 miles to a gallon of gas.Patrice R.
Crew is very slowâ€¦ more faster more moneyFrancisco T.
Customer did not leave a comment.Joy H. | First Impressions
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.SANDRA R.
Customer did not leave a comment.Keith S. | Overall Experience
Customer did not leave a comment.Heikki U.
Customer did not leave a comment.LaRae H.
Customer did not leave a comment.Renee S.
The original unit assigned wouldn't work because it was on the second floor with no access, but the rep there was able to quickly assist in reassigning a unit I could use.Aleta M. | Online Move In
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.Renee S.
Customer did not leave a comment.Hillary P.
Customer did not leave a comment.junia Y.
That the vehicle's have plenty gas in there. I got the vehicle on a quarter tank. And when you got to move to load and unload the vehicle to bring it back within that 4 hour range and the way gas stations be packed it's a little stressfulTalecia B.
Check engine light on, tire light on. Inside was a little busted up. But did the job.Angela R.
Had a hitch install scheduled 10 days out, they did not have the parts on hand and only informed me less than 12 hours before install Then the trailer I had booked was not at the location it was supposed to be booked for Then when I no longer wanted the trailer they charged to drop it off at the location they were supposed to have it at The workers were very friendly and hooked up the trailer but the representatives should have given ample notice and make you jump through hoops to even make things work towards what you scheduleDanAngelo C.
Customer did not leave a comment.Michael H.
Customer service was good and the vehicle presented was good but reeked of smoke from marijuana and tobacco and the vehicle showed on the dash that it required an oil change soon. I'd still come here but I recommend that the vehicles all get a thorough look through prior to customers being issued them.Dominick N.
Customer did not leave a comment.Inga A.
I will used this one more time.Staff seemed to be annoyed that I had to drop off something. they cleaned a truck while I waited and then just had me unhook and drop the trailer where I was. Wasted 15 minutes of my time .Dale M.
Great serviceRYAN W.
No one checked the vehicle before I rented it. I had to walk around and find the van myself. I wasn't greeted when I came into the building and I initially requested a pick up. I was told they didn't have any and they could call around to see who had one. Had I not suggested a van you would have lost a sale.Antoinette G.
My experience at this location was fine just as it was at the pickup location. Based on the level of service, I would leave everything as is.Warren H.
I rented with U-Haul online at a Chesapeake, VA location. When I arrived at Chesapeake, I was told that they didn't have the trailer I rented and that I would need to pick up the trailer myself in Hampton instead of Chesapeake (a 50 minute drive away - both directions)! Additionally, I was told that I could not drop off the trailer at my original Chesapeake location without incurring a â€œdouble the one wayâ€ penalty. In the words of Jerry Seinfeld, â€œyou know how to take the reservation. You don't know got to hold the reservation.â€ This is singularly the most frustrating event for me in recent history. Get your business model together U-Haul. It is not acceptable to treat your customers in this manner.Gerald S.
Customer did not leave a comment.michelle P.
Let folks dropping off know that they don't have to go inside and be on a line only to be sent outside that someone has to attend to them outsideWalter M.
Other than storage on 2nd floor great placeMichael C. | Overall Experience
Customer did not leave a comment.Alecia G.
Customer did not leave a comment.Adjovi D.
Customer did not leave a comment.Folker K.
Customer did not leave a comment.Joseph B.
Make sure not to fuck up the underneath of their car make sure that the metal things aren't touching the carAmber C.
Customer did not leave a comment.mary C.
Customer did not leave a comment.James J.
The ladies that did my contract were friendly and professional when I get outside to get my trailer the employee was sitting in a van watching me and never got out to help until one of the office ladies came out and I asked if anyone was working then she went and got him out of the van. When I returned the equipment there as a van under the tent that was being cleaned but left with door open and unattended after about 10 mins I went inside and asked if anyone was working she said she would get some one I went back to my truck about 5-8 mins later still no one and one of the office girls came out to tell us where to put it. Then suddenly the outside employee came out of no where. I also noticed a personal Honda Accord car in the garage area where hitches are installed up on ramps. It appeared it was being worked on during business hours. The outside team lacks customer service promptnessStacey M.
Customer did not leave a comment.Jennifer L. | Overall Experience
Excellent staff the only thing is a pole in the middle of the unit but I don’t blame uhaul for that lolBrian Y. | First Impressions
I locked the keys in the truck when I was over in Gloucester Sunday night at 9:30 and I couldn't get anyone from U-Haul on the phone or email I was there for 3 hours waiting on AAAStewart M.
Place signage closer to main road was confusing on where to returnJoshua D.
In the middle of moving the windshield wipers did not work and it was storming real badSHANICEMARIA G.
Our pickup experience was a disaster. We got a call 2 days before our scheduled pickup informing us that our rental location was being moved. We asked that our 24/7 pickup status be retained. Apparently, it was never flagged as such in the first place by our original rental location, even though we were picking up after hours and specifically requested this service. We were assured by your rep that our new rental would be a 24/7 pickup and a truck was available at our new location. Upon arrival, we were unable to access the online pickup process because our rental had never been made a 24/7 pickup, in spite of being assured--twice!--that it was. After waiting for a phone rep on a Sunday morning, we were directed to a THIRD pickup location 20 minutes away. Once there, we had to wait in line for service. While your Sunday phone rep and third location were helpful and friendly, the pickup problems set our moving schedule back by hours. We were not impressed with Uhaul this time around. To help your next customer, please just do what you say you're going to do.Geoffrey F.
I received a call an hour before my truck reservation and was told that the truck I reserved was no longer available and I would have to go all the way to Norfolk to get a Uhual. I was furious but the rep was able to get me a 15' truck reserved for the same time I previously reserved it for. People should be given 48 to 24 hours notice if trucks aren't available for the reservation time.Tiera B.
It seems that the facility may have a number of leaks; also, I think the dual key pad entry system can be simpler.Henry S. | Overall Experience
When moving out of your storage. Why should you pay the whole monthKatina A. | Overall Experience
Customer did not leave a comment.SIERRA C. | Online Move In
Customer did not leave a comment.Barry D. | First Impressions
Customer did not leave a comment.Patricia C. | First Impressions
Customer did not leave a comment.MINNY EP C. | Overall Experience
Very please with the facility and the staffNigel B. | Overall Experience
Very helpful and friendly and easy to help meDERRICK ANGELO S. | First Impressions
Good staff, very helpful. The place was just dirty with garbage in the loading dock area and hallways. The storage unit itself was clean. Maybe I just arrived at the end of a long day. Had a couple of technical glitches when they were arranging for my unit and the manager had to step in and help. She really knew what she was doing and was very helpful.Derek M. | First Impressions
Overall great experience no complaints from my endReynaldo G. | Overall Experience
Customer did not leave a comment.Danny T. | First Impressions
I was very disappointed with the following items: - My online reservation was not found in the system, therefore, my reserved storage room wasn’t reserved, nor available. I had paid extra for a ground floor unit. Luckily Brandy, found me another ground unit. But, it was $30 extra a month because it was a slightly bigger unit. - The loading dock to the building where my unit was located was blocked by other U-Haul parked trucks and a personal vehicle. When I called the office to rectify the situation they said “someone will be by to move the trucks. We were at the facility unloading stuff into the storage unit for easily two hours and no one ever came to move the trucks. We were pressed for time, so we proceeded to load and unload from a further point instead. I believe U-haul owes me some discount on the room I was forced to take instead.Valerie G. | First Impressions
Customer did not leave a comment.SHAVON R. | First Impressions
So far it appears that my furniture is ok. I didn’t see any mice droppings, or smelled any mice urine, or saw any type of bugs on my furniture. I have noticed that some of my boxes appeared to have a small hole that appears as if something could have bitten through them; they weren’t that way when I packed them up. I didn’t open the boxes yet to make sure there were no mice droppings.LINDA BENITA D. | Overall Experience
Customer did not leave a comment.JACKIE H. | Overall Experience
Customer did not leave a comment.Jennifer M. | Overall Experience
Customer did not leave a comment.Timothy C. | Online Move In
The Customer Service Rep I think her names Jamie- was Extremely Helpful & courteousJudith M. | First Impressions
Customer did not leave a comment.Craig S. | Overall Experience
Customer did not leave a comment.robert v. | First Impressions
Customer did not leave a comment.Lisa T. | Overall Experience
Customer did not leave a comment.David K. | Overall Experience
Great experienceCarl T. | First Impressions
Customer did not leave a comment.Shawn J. | Overall Experience
Customer did not leave a comment.Patrick S. | First Impressions
When I got to the facility I was told that I didn’t have a unit for my belongings. I was very upset I had a 20 ft truck a trailer and a SUV were was I supposed to put my stuff the young lady that was helping was very overwhelmed the Uhaul Place was extremely busy so another young lady came to help me. When I was making my reservation I told the lady that I needed the biggest unit because I told her what all I had, I ended up with a unit that I couldn’t fit all my belongings and ended up putting the rest of my belongings in my niece garage because by this time the office was closed so I had nowhere to put my stuff. When I turned in the Uhaul the next day I was told that I went over 14 miles well the reason for is because I had nowhere to put my belongings so I had to store them in her garage the plan was to leave the truck there at the Uhaul place needless to say I was not happy with my experience and also when we went to pick up the truck in North Carolina we were sent to the wrong address my experience was not at all the greatest. Hopefully I would here from someone.Angela l. | First Impressions
Customer did not leave a comment.Jean H. | First Impressions
Customer did not leave a comment.milton f. | First Impressions
Customer did not leave a comment.Miguel G. | Overall Experience
Customer did not leave a comment.Hurdis B. | Overall Experience
You guys auctioned my stuff without talking to me..... I laided in the hospital fighting for my life after contracting covid..... So now im reaching out to anyone could at least get me my sentimental value stuff and no one is getting back to me....... I know u guys have rules but during these times keep trying to make sure a person is actually letting go there stuff....... Thanks for nothing......Dennis P. | Overall Experience
Customer did not leave a comment.gloria m. | Overall Experience
Customer did not leave a comment.selina j. | Overall Experience
I gave an average because I was given false information on what I could fit in the storage I received. Although the staff was helpful, providing false information isn’t acceptable. I said I would recommend someone else to UHAUL because I did get a polite staff, but again, they should be truthful on what can actually fit into a storage. If they are not sure then they should say so, and tell the customer that they recommend them to see it.LINDA BENITA D. | First Impressions
I’ve been using your services … over 5 yrs now… your staff … Ms Brianna needs some additional training in customer service .. she is a bit rude & disrespectful.. I will be working on getting my items out of there as soon as the weather allows. Respectfully, June LangleyJUNE L. | First Impressions
Staff is always ok... they miss small details and some greet some don't... some are rude and some are nice.. it was a good experience other than customer service being oksofia m. | Overall Experience
Customer did not leave a comment.JILLIAN H. | First Impressions
Staff was very helpful and explained everything that I asked about.Shawn J. | First Impressions
It has been neat! My one concern was cleanliness and pest control; you are only as clean as your neighboring storage units. My worries were put to rest as I had not one issue with pest. Thank you Rhonda and staff for everything.Khalila G. | Overall Experience
I will be calling customer service tomorrow, made my moving experience, the worse EVER from the moment I picked up the moving truck to unloading at the storage unitSHANNONLEE W. | First Impressions
Customer did not leave a comment.TREVOR STEPHEN H. | First Impressions
Staff was always friendly and helpful. Thanks.carmen r. | Overall Experience
At first we saw that we were not going to have enough storage space for our belongings.. so the lady got us another unit quickly and she was very friendly and helpful.Juan S. | Online Move In
Customer did not leave a comment.jasmine g. | First Impressions
Everyone was so extremely nice and thank you and when there was an issue, they fixed it immediately.GAYLAYNE G. | First Impressions
Lenny was very helpful at the end. A woman I do not know was very rude to me but that's okay I forgive people. I am not a king.TONY C. | Overall Experience
Customer did not leave a comment.BURT R. | First Impressions
Customer did not leave a comment.Nicole J. | First Impressions
Customer did not leave a comment.alexandria s. | Overall Experience
The young lady who checked us in was really helpful and made sure we understood everything and that all of our questions were answered.Joel S. | First Impressions
Storage unit was clean and well maintained at move-inPATRICK D. | First Impressions
Customer did not leave a comment.Takeya C. | First Impressions
Customer did not leave a comment.Greg L. | First Impressions
I enjoyed being with u haul but I went to take a few things out of my unit I found bed beg on my queen size mattress an box springs also they were on my king size box springs call the office an got alot of round around. I am not pleases at all.NADINE C. | Overall Experience
Customer did not leave a comment.Giovanna J. | First Impressions
Need to change storage uniteDarrell L. | First Impressions
Customer did not leave a comment.Keaton T. | First Impressions
Everything went great with U-Haul storage as always.Edrina B. | Overall Experience
Customer did not leave a comment.MARY E, H. | Overall Experience
Customer did not leave a comment.Mechelle W. | First Impressions
They need better and more parking spaces!Naomi B. | First Impressions
Customer did not leave a comment.Regan H. | Overall Experience
I moved into your facility several years ago so I am a bit confused why I received this email to rate my move in experience that occurred over four years agoWilliam M. | First Impressions
Customer did not leave a comment.KENNETH L. | First Impressions
Customer did not leave a comment.Anna S. | First Impressions
Customer did not leave a comment.Alex C. | First Impressions
Access code did not work, had to receive card to get into unit buildingNicole C. | Online Move In
Customer did not leave a comment.Kaylee B. | Online Move In
Worst customer service I've ever had. I wanted to confirm our reservation and was left on hold for an hour and a half. We made it halfway through North Carolina before getting answered. The girl on the phone was beyond rude and short about helping. We finally get there and she tells me that they're closed I ask how I can sign in online and she just repeats that they're closed and she can't help me at all. It was 7:03. I asked where I was gonna put a huge truck, moving from Florida to Virginia and she shrugged at me. The next day was no better trying to get checked in. Same girl. Same bad attitude. Whoever called later to resolve an issue was much better but we're never using uhaul to move again after this experience.Kyla B. | Online Move In
Customer did not leave a comment.Dorothy D. | First Impressions
Customer did not leave a comment.christian p. | Overall Experience
Customer did not leave a comment.TERRELL R. | Overall Experience
Customer did not leave a comment.PATRICE JOANN A. | First Impressions
Staff was supportive from day 1joseph w. | Overall Experience
The swipe card only works on 1 of 2 machines. The manual 4 digit code only worked on 1 of 2 machines.Jennifer M. | First Impressions
I rated 4 stars only because on 2 occasions I had to go inside to have my access code reset.Jeannine W. | Online Move In
Customer did not leave a comment.Elizabeth B. | Overall Experience
Customer did not leave a comment.Latanya F. | Online Move In