NO PROBLEM NO ISSUE IF ANYTHING THEY WORK WITH YOU THE STAFF IS VERY NICE AND PLEASANT
Kendriel W. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Crater Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I put the gas back at a quarter tank it cost me 36$ and when I returned it they said I was 1 gallon short which 36$ is much more than a quarter tank I knew that so I put 3$ in and when I returned it was over half a tank and there was no refund or future credit for any gas put in it I doubled what I was supposed to fill and was told I was short when I wasnt
Christopher S.They were always professional and made sure I have everything I need.
KELLYJAMES I.All expectations were delivered in a friendly courteous manner.
Richard H.Keep your employee work requirements
Johnie R.The customer service was great. Whoever the short lady was the locs was amazing and very helpful.
Malika A.Have not do anything to improve but it is great as it is hey thank you
Calvin C.Have no answer to that question. My experience was excellent (professional & friendly staff), vehicle available and waiting for me upon arrival, all neat and clean. Thank you.
Sheila M.Great service!!
candice J.The service was excellent
Geraldine B.Yea
Teresa G.Nothing
Diane D.The customer service was wonderful
Korwana M. | Overall ExperienceMy belongings were stolen. The manager and assistant were aware but will not help. They even cut the secured box. Very upsetting
Francoise F. | Overall ExperienceNothing everthing was good and clean.
Lisa C.I love U haul. Maria, your Rep, Ms Vinson. She was on point and professional, and efficient. Thank you
Marcus T.There should be a review before you leave the location on the proper way to turn in equipment
Kelvin D.The staff were awesome!
Tierra L.Great Service
Dixie D.The prices are way too expensive and needs to be adjusted.
leon G.The gas tank was almost on E. It would have been great to at least have 1/2 tank of gas so I didn't need to run straight to the gas station after picking up the truck!
Juanita T.THIS Location is The Standard of What I Want in Equipment And Service in A Vendor. As An OTR Driver, I've Come To Rely On These People and Their Services.
Alvin S.They cleared my storage out and gave it to someone else before I ever called or advised if I was done with the storage unit. They just assumed I was done and took it. Now I’m having to find a new storage Unit for my stuff I was going to be putting back in there but it won’t be with UHaul.
MICHAELJASON B. | Overall ExperienceNot a "Thing"!! Continue the good work. Thanks to "ALL"!! Ronnie P.
ronnie P.Fair service & prices… I live in Richmond and rather deal with Petersburg U-Haul. Richmond area U-Haul… will tell you at vehicle check in that everything is good , then charge your credit card for a extra $75.00…???
PHILIPN B.Outstanding customer service. Very helpful
Jamie G.Keep up the good work. Thank you 🙏🏾
Patricia F.Keep doing what you are doing
GEORGE R.Total experience was great RJ was big help.
marcus R.Online check in didn't work
Jay M.Nothing! The team was great.
Mike H.Nothing! The team was great.
Mike H.Nothing! They were great.
Mike H.Friendly, reasonable. Great experience.
Dale R.Keep doing what you are doing
GEORGE R.The customer service was excellent
Constance J.The experience was wonderful the staff was friendly and very helpful most certainly I will be using their services again should the arise.
Melinda P.How the hell am I gonna tell if equipment is maintained or not??
Lewis P.None
Shequita M.Efficient staff goodcustomet service.
Glenn H.The rental process was very easy. The pick up truck was in excellent condition, everything was perfect. Special thanks to your employee RJ, she made the whole process very easy. I will definitely come back to this location for future rental needs. Great job.
Mary Ann E.See above. Not retyping. Never using U-Haul again
justen M.Just a suggestion that when renting out trailers for cars either have 7 pin to 4 pin adapter.i was told to make sure I had heavy duty hitch .and I had the 2 5/8 ths ball on the hitch then when I got there uhaul said I needed the 2 inch ball .and that they rent them .well that could have been avoided if I knew exactly which pin and ball I needed before hand.other than that excellent service and very friendly that is a plus these days thank you Kevin Davis
Kevin D.THE EQUIPMENT IS ALWAYS EXCEPTIONALLY CLEAN, AND WELL MAINTAINED. THE STAFF IS ALWAYS VERY HELPFUL COURTEOUS AND ACCOMMODATING!
Alvin S.South Crater rd UHaul workers need and deserve a pay raise!! LIKE YESTERDAY 👍 💪💯
melanie P.the per miles was to high . Online stated it would be .69 but the office said .89 .
Rhonda W.I had an exceptional experience and would highly recommend this location.
Sheila S.I didn't directly speak to anyone at the drop off location but the area was clean.
Lakishia B.The personnel are always friendly and very efficient! I have been to several U-hauls in the Tri-cities area and always come back to the Petersburg location. Today, we have the trailer through Monday, but brought it back early due to work. We would be arriving very close to closing at 5 pm. We called and they accommodated us by saying they would wait until 5:10 pm for us. We arrived at 4:58 pm so she would not need to stay later than necessary. She even backed the 6 x 12 trailer as it would have taken me several tries in which she did in 1 professionally.
Shirley W.Maria was extremely helpful and friendly. She offered suggestions to make the planning and packing easier and better. She also shared logistical ideas regarding picking up a truck and car hauler for our final move.
Dan S.Tail light on the trailer was not working properly, but team member fixed it.
DAVID D.Restrooms just needs to be kept stocked with hand soap and toilet paper
TaNita C. | Overall ExperienceA much easier process than we expected with a very pleasant, professional staff member
Barbara B. | First ImpressionsHands down the best Uhaul experience ever- Marie’s customer service —- and her team’s —- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.
Nicholas P. | First ImpressionsGreat customer service
Monique T. | Overall ExperienceI love working with RJ . I’ve completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC
Twanda C. | Overall ExperiencePrecious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.
Sharniece V. | Overall ExperienceOnly problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.
Cheryl B. | First ImpressionsNo one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it
Princess S. | Online Move InMaria Evans is a great person. Always goes above and beyond to make customers happy!
Zuleymari V. | Online Move InQuick and simple.
Barbara W. | First ImpressionsGreat service
Carnita S. | First ImpressionsThe staff was very helpful and professional answered any questions that I had and prompted
kenneth g. | First ImpressionsGreat customer service. Always willing to help.
Zuley V. | Online Move InVery professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Highly recommend!😊
Vivian B. | Overall ExperienceI know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable
Fallon R. | First ImpressionsThank you for all. Good job.
claudia G. | Overall ExperienceI paid for a lock 🔒 that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Thank you.
Terrie H. | First ImpressionsLove Maria!!😍
Qumar R. | Overall ExperienceExcellent customer service! Friendly staff with clean facilities. Highly recommend.
Delarius T. | Overall ExperienceI think the truck needs to be checked out because at time it was very loud, but the whole experience was great!
Dana K. | First ImpressionsAmazing staff. I would definitely recommend
Latasha C. | Overall ExperienceAll the people the worked in U-Haul are very nice and very good service. Exelente
claudia G. | First ImpressionsMy moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.
Brittany R. | Overall ExperienceMaria was so personable & accommodating. This was my first big move and she made it an easy transition!
Louis B. | First ImpressionsStaff there are well knowledgeable and courteous. It was a quick and easy process.
Chunita S. | Overall ExperienceI have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you
DAVID D. | Overall ExperienceStaff was very friendly and knowledgeable
Felicia H. | First ImpressionsRJ was very helpful!
KYNETTA B. | First ImpressionsTo start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don’t have any available. I ask why would they allow someone to book something they don’t have. They tell me online doesn’t know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn’t have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I’m sure they won’t deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional
Raven S. | First ImpressionsN/A
Larry W. | First Impressions