Customer Reviews for U-Haul Moving & Storage at Crater Rd

Loved the overall customer service. Thank you!

My experience is as good as it gets and offing that first month free, because I rented a van, sealed the deal!

When going to the back lot to hook up a trailer the area between the storage units needs more gravel or paving. There is standing water and holes everywhere.

Used the online reservation and registration process. Picking up the trailer was quick and easy.

I appeiate maria for working with me as much as she could

The employees were helpful, thoughtful, and demonstrated Professionalism! The facility was clean and neat on the inside. All employees showed esprit de corps!!!

Nasty rental price is wrong at checkout

All went well good service front and back very friendly and polite Petersburg location the best

great customer service /.69 cent a mile is to high .50cent a mile world be best for your customer!!

No comment ... things are fine.

Clean listen to you give you good instruction I will recommend this location

RJ, the Asst Mgr, was extremely helpful (and we needed a lot of help!) with her questions and suggestions. She explained everything clearly and thoroughly. And to top it off, she was very pleasant and personable. Altogether a good experience.

Great team work and excellent customer service

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The service was great!

Slight delay with check out, but overall good.

Had a good experience

Reggie was nice

Keep up the good work. Thank you

Great experience

The workers at this location are awesome! Very friendly and professional!!

There is dirt and mud all in front of my unit causing a slip hazard for me. I reported to the worker while I was moving in.

Nothing

Maria and her staff provided top notch customer service. Maria is wonderful. Great personality. Outstanding customer service.

The first truck they brought us had serious engine problems but they quickly fixed it and got us a different truck. Everything else was fine.

You guys are great!!

I definitely got to know the staff as I worked with them for several months during this last move I made. Each time they were very helpful and courteous! I really would recommend them for all your moving and storage needs! It’s really nice having a free month of storage when I used the uhaul truck for my one way move. It’s a costly thing to do and that expense free of charge really helped! And 1 last thing, the public restroom was a great plus too. Moving is a dirty job. After a hot summer day moving boxes and furniture it was handy and helpful having a restroom facility on premises. It’s the small things that matter most. And having a place to go when ya gotta go is spot on. As well as a place to freshen up when your wore down by a hard days work. Thanks again! Jess B

Customer service and equipment satisfactory. Prices for veterans and seniors could be considered for adjustment. Overall , we are good.

Everyone was great at the Petersburg location!!! They worked quickly, very nice people.

I had a great experience. Thank you.

This was my first moving experience dealing with U-haul. I'm glad I chose u-haul. I will turn to u-haul from now on when it's time to move a family member, or friend. I highly recommend u-haul to anyone who needs this type of service

They took care of me.

Reduce phone wait time

The staff, cargo van, timeliness, convenience, availability, reliability and more than fair pricing were excellent. Would highly recommend and would use this service at this location again. Thank you.

Employee well mannered and great to work with. No complaints what so ever.

Very friendly staff, easy to communicate with. Will definitely use again.

Allow a driveway all the way around the storage units, instead of parking U-Hauls at the back end. It is a hassle to back up a trailer or turn around in that limited space by the water.

Superstars

Wayyyyyy too got DAMN expensive.

I have not received my refund. $100 was held and my total was around $40.00. I called the store but no one is answering.

The team at the pickup location was helpful and friendly. They went above and beyond for me.

Well managed. The manager should be the CEO of U-Haul. All of her employees are friendly and helpful. BTW, the U-Haul website is ridiculous, it puts items in your cart that you don't want. I prefer calling directly--you get what you want. I've used them twice in the past and won't use anyone else. She made our move easy and efficient. Can't say enough about the great folks at this location.

Thank you you guys always there when I need you

4 months didn't realize that I have been logged into the wrong units went to go in my storage one day and it had been locked because they didn't know who's unit it was due to the front office error and my dresser dry rotted in the storage for some reason.

Outside of truck could have been washed. Inside was relatively clean but could have used a sanitary wet wipe.

Better parking for customers.

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A welcomed extraordinary experience was given at the Petersburg, VA location.

The uhaul Rep wanted to know if I was going to hook up my own trailer. Heck no! it was a 6x12 enclosed.

They did an excellent job!!!

I think y'all need move pickup trucks at the locations I had to visit 3 locations and still had to get a cargo van

The General Manager was extremely professional and very courteous.

The UHaul at Crater Road is outstanding. I love the 24hr Dropbox procedure. It makes Return so much more efficient. In Virginia, this is my preferred rental location. The staff was great and very professional. I give this location a 5 Star Rating as well. Overall, UHaul made my move from Georgia to Virginia so easy. I refer UHAUL to all my friends, family, colleague, and associates. Thank you for all you do!

keep good customer service nd equipment. Good job. Thanks Again

Not an employee issue, but if there's three locations that are closer to where I lived and moved to that were less than 5 miles I should have had to drive to another further city and be charged extra miles. I had to pay over 100.00 dollars most of it was extra miles.

I was over charged for milagea that trip on me is not correct. The travel consist of goingin from country lane ct to apartment complex behind the highrise off halifax st.

Calling the 800 number needs review. Calling this number is useless as it hangs up when trying to choose one of the numbered options.

Easy check-in/out process.

Staff were very friendly and helpful.

everything was and went very well, from customer service to getting the right size truck. I truly reccomend this company, they really deliver professionallism.

Your customer service was excellent the young lady too care of things very friendly and answer all questions with a smile. Thank you very much.

Tire was low on air not sure if it was there a long time but when I loaded my car on the transporter that's when I noticed so I added air and the problem was solved.

They could use a few more workers . There was one lady working and she was trying to serve several customers at the same time. Because of this our wait time was longer than expected.

I rented a uhaul truck on 7/6/2020 and got one month free storage with in the one month free I had to rent another uhaul truck on 7/18/2020 and ended up getting another month free storage. The first to ladies that helped me stated I could keep the same unit but when I went to use my 2nd free month storage on 8/4/2020 the young lady Maria told me I couldn’t use my free month on the same unit I had to take all my stuff that was in the storage unit and move to another unit and I could not put it in my name.. I really thought that was stupid to move from one unit to another when I rented the truck 2 times in my name. I had heavy furniture in the unit and I had to move from that unit in order to get the promotion that uhaul supplied to its customers...Maria wasn’t helpful at all but everyone one else was....

The customer service is the best of all.They go above and beyond.They have made me a loyal pleased customer.

Wonderful staff working the desk!!

Thank you Maria and staff stay safe and be well. Hopefully some day soon we’ll share a laugh and a smile again Ps Excellent service 😎🚚 keep on trucking!!!!

The units are pricey but other than that it was goid

Great service on phone and in-store.

Staff and services were excellent!!

The staff at Uhaul at S. Crater Rd in Petersburg has always been helpful, friendly and professional. I appreciate the entire team amd they do a great job!!!!

The place was great, but the prices were high. The only bad thing was the hole in the concrete in the building as you first walk in. The floor is good except for that one, highly trafficked hole.

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Great staff glad they were able to work with me.

Great place to store personal items

Maria and her front office staff were outstanding. We received excellent service with one exception. The housekeeper was extremely verbally abusive & needs to be trained in customer service.

The crew was very helpful.

Massively over priced. Found a slightly large unit with another facility at 1/3rd the price. Only thing they didn't have were the individual unit alarms.

Gentleman that helped me with renting a storage space was very polite and courteous, very knowledgeable and helpful with my transaction. I was very pleased and would recommend this location to anyone

Your Company has been a pleasure to do Business with first time was vehicle rental and this time a storage unit. Keep doing what you are doing you are BEST!!!

Needs better management. Maria is the reason I will choose a different company next time.

The facility staff were always accommodating and the area was always clean.

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great experience

The initial staff was great, the other staff members where ghetto.

I used this facility to store my daughter's college dorm contents over the summer. I will definitely be returning. Very convenient.

The crew of people were good at this location.