Customer Reviews for U-Haul Moving & Storage at Crater Rd

1,626 reviews

2540 S Crater Rd   Petersburg, VA 23805
(2 blocks from Wagner Rd)

(804) 861-9789

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 861-9789

2540 S Crater Rd
Petersburg, VA 23805
(2 blocks from Wagner Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

NO PROBLEM NO ISSUE IF ANYTHING THEY WORK WITH YOU THE STAFF IS VERY NICE AND PLEASANT

Kendriel W.  |  Overall Experience 
Rating:
1.0

I put the gas back at a quarter tank it cost me 36$ and when I returned it they said I was 1 gallon short which 36$ is much more than a quarter tank I knew that so I put 3$ in and when I returned it was over half a tank and there was no refund or future credit for any gas put in it I doubled what I was supposed to fill and was told I was short when I wasnt

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Evette S. 
Rating:
5.0

Customer did not leave a comment.

Omar B. 
Rating:
5.0

Customer did not leave a comment.

ALEXGORDEN C. 
Rating:
5.0

Customer did not leave a comment.

Kristan G. 
Rating:
4.0

Customer did not leave a comment.

Vincent H. 
Rating:
5.0

They were always professional and made sure I have everything I need.

KELLYJAMES I. 
Rating:
4.0

All expectations were delivered in a friendly courteous manner.

Richard H. 
Rating:
5.0

Keep your employee work requirements

Johnie R. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

The customer service was great. Whoever the short lady was the locs was amazing and very helpful.

Malika A. 
Rating:
5.0

Have not do anything to improve but it is great as it is hey thank you

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

Gloria D. 
Rating:
1.0

Customer did not leave a comment.

King F. 
Rating:
4.0

Have no answer to that question. My experience was excellent (professional & friendly staff), vehicle available and waiting for me upon arrival, all neat and clean. Thank you.

Sheila M. 
Rating:
5.0

Great service!!

candice J. 
Rating:
5.0

The service was excellent

Geraldine B. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
1.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
4.0

Yea

Teresa G. 
Rating:
4.0

Customer did not leave a comment.

Troy D.  |  First Impressions 
Rating:
5.0

Nothing

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Reyes R. 
Rating:
5.0

Customer did not leave a comment.

MARKRANDALL T. 
Rating:
5.0

Customer did not leave a comment.

Andrea P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshaun R. 
Rating:
4.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Delarius T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demetria W. 
Rating:
4.0

Customer did not leave a comment.

Vinessa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolanda S.  |  First Impressions 
Rating:
5.0

The customer service was wonderful

Korwana M.  |  Overall Experience 
Rating:
1.0

My belongings were stolen. The manager and assistant were aware but will not help. They even cut the secured box. Very upsetting

Francoise F.  |  Overall Experience 
Rating:
5.0

Nothing everthing was good and clean.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Doris V. 
Rating:
5.0

I love U haul. Maria, your Rep, Ms Vinson. She was on point and professional, and efficient. Thank you

Marcus T. 
Rating:
4.0

There should be a review before you leave the location on the proper way to turn in equipment

Kelvin D. 
Rating:
5.0

The staff were awesome!

Tierra L. 
Rating:
5.0

Great Service

Dixie D. 
Rating:
4.0

The prices are way too expensive and needs to be adjusted.

leon G. 
Rating:
5.0

Customer did not leave a comment.

Autumn W. 
Rating:
4.0

The gas tank was almost on E. It would have been great to at least have 1/2 tank of gas so I didn't need to run straight to the gas station after picking up the truck!

Juanita T. 
Rating:
5.0

THIS Location is The Standard of What I Want in Equipment And Service in A Vendor. As An OTR Driver, I've Come To Rely On These People and Their Services.

Alvin S. 
Rating:
2.0

They cleared my storage out and gave it to someone else before I ever called or advised if I was done with the storage unit. They just assumed I was done and took it. Now I’m having to find a new storage Unit for my stuff I was going to be putting back in there but it won’t be with UHaul.

MICHAELJASON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie R. 
Rating:
5.0

Customer did not leave a comment.

Lucero M. 
Rating:
5.0

Not a "Thing"!! Continue the good work. Thanks to "ALL"!! Ronnie P.

ronnie P. 
Rating:
5.0

Fair service & prices… I live in Richmond and rather deal with Petersburg U-Haul. Richmond area U-Haul… will tell you at vehicle check in that everything is good , then charge your credit card for a extra $75.00…???

PHILIPN B. 
Rating:
5.0

Customer did not leave a comment.

martha b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

Anyae J. 
Rating:
5.0

Customer did not leave a comment.

Alvin R. 
Rating:
5.0

Outstanding customer service. Very helpful

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Fabio E. 
Rating:
4.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
4.0

Keep up the good work. Thank you 🙏🏾

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pansy g.  |  First Impressions 
Rating:
5.0

Keep doing what you are doing

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

sabrena S. 
Rating:
5.0

Total experience was great RJ was big help.

marcus R. 
Rating:
4.0

Customer did not leave a comment.

viola p.  |  First Impressions 
Rating:
5.0

Online check in didn't work

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Customer did not leave a comment.

Briana M. 
Rating:
5.0

Customer did not leave a comment.

Koffi Selom E. 
Rating:
5.0

Customer did not leave a comment.

Vinessa h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
5.0

Nothing! The team was great.

Mike H. 
Rating:
5.0

Nothing! The team was great.

Mike H. 
Rating:
5.0

Nothing! They were great.

Mike H. 
Rating:
5.0

Friendly, reasonable. Great experience.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

CUTBERTO S. 
Rating:
5.0

Customer did not leave a comment.

milagros B. 
Rating:
5.0

Keep doing what you are doing

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

The customer service was excellent

Constance J. 
Rating:
5.0

The experience was wonderful the staff was friendly and very helpful most certainly I will be using their services again should the arise.

Melinda P. 
Rating:
3.0

How the hell am I gonna tell if equipment is maintained or not??

Lewis P. 
Rating:
5.0

None

Shequita M. 
Rating:
4.0

Customer did not leave a comment.

Quincy W. 
Rating:
5.0

Efficient staff goodcustomet service.

Glenn H. 
Rating:
5.0

The rental process was very easy. The pick up truck was in excellent condition, everything was perfect. Special thanks to your employee RJ, she made the whole process very easy. I will definitely come back to this location for future rental needs. Great job.

Mary Ann E. 
Rating:
5.0

See above. Not retyping. Never using U-Haul again

justen M. 
Rating:
4.0

Just a suggestion that when renting out trailers for cars either have 7 pin to 4 pin adapter.i was told to make sure I had heavy duty hitch .and I had the 2 5/8 ths ball on the hitch then when I got there uhaul said I needed the 2 inch ball .and that they rent them .well that could have been avoided if I knew exactly which pin and ball I needed before hand.other than that excellent service and very friendly that is a plus these days thank you Kevin Davis

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

kerrin T. 
Rating:
5.0

Customer did not leave a comment.

harry M. 
Rating:
5.0

THE EQUIPMENT IS ALWAYS EXCEPTIONALLY CLEAN, AND WELL MAINTAINED. THE STAFF IS ALWAYS VERY HELPFUL COURTEOUS AND ACCOMMODATING!

Alvin S. 
Rating:
4.0

Customer did not leave a comment.

george L. 
Rating:
5.0

South Crater rd UHaul workers need and deserve a pay raise!! LIKE YESTERDAY 👍 💪💯

melanie P. 
Rating:
5.0

the per miles was to high . Online stated it would be .69 but the office said .89 .

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

Kawachi C. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

Darion P. 
Rating:
5.0

I had an exceptional experience and would highly recommend this location.

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

FELICIA R. 
Rating:
5.0

Customer did not leave a comment.

Aleshia M. 
Rating:
3.0

I didn't directly speak to anyone at the drop off location but the area was clean.

Lakishia B. 
Rating:
5.0

Customer did not leave a comment.

Heath P. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

The personnel are always friendly and very efficient! I have been to several U-hauls in the Tri-cities area and always come back to the Petersburg location. Today, we have the trailer through Monday, but brought it back early due to work. We would be arriving very close to closing at 5 pm. We called and they accommodated us by saying they would wait until 5:10 pm for us. We arrived at 4:58 pm so she would not need to stay later than necessary. She even backed the 6 x 12 trailer as it would have taken me several tries in which she did in 1 professionally.

Shirley W. 
Rating:
3.0

Customer did not leave a comment.

errol M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN K. 
Rating:
5.0

Maria was extremely helpful and friendly. She offered suggestions to make the planning and packing easier and better. She also shared logistical ideas regarding picking up a truck and car hauler for our final move.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Leslie D. 
Rating:
3.0

Tail light on the trailer was not working properly, but team member fixed it.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Adonica B. 
Rating:
4.0

Restrooms just needs to be kept stocked with hand soap and toilet paper

TaNita C.  |  Overall Experience 
Rating:
5.0

A much easier process than we expected with a very pleasant, professional staff member

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trent L.  |  Overall Experience 
Rating:
5.0

Hands down the best Uhaul experience ever- Marie’s customer service —- and her team’s —- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.

Nicholas P.  |  First Impressions 
Rating:
5.0

Great customer service

Monique T.  |  Overall Experience 
Rating:
5.0

I love working with RJ . I’ve completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC

Twanda C.  |  Overall Experience 
Rating:
5.0

Precious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.

Sharniece V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERSCOTT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas W.  |  First Impressions 
Rating:
4.0

Only problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.

Cheryl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phelicia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashli G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amonte A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malita J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shenell T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashirl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thelma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Creshaunda h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desmond H.  |  Overall Experience 
Rating:
2.0

No one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it

Princess S.  |  Online Move In 
Rating:
5.0

Maria Evans is a great person. Always goes above and beyond to make customers happy!

Zuleymari V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Zachary G.  |  Overall Experience 
Rating:
5.0

Quick and simple.

Barbara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEYMICHELLE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

conchita s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn b.  |  First Impressions 
Rating:
5.0

Great service

Carnita S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and professional answered any questions that I had and prompted

kenneth g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thelma S.  |  First Impressions 
Rating:
5.0

Great customer service. Always willing to help.

Zuley V.  |  Online Move In 
Rating:
5.0

Very professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Highly recommend!😊

Vivian B.  |  Overall Experience 
Rating:
5.0

I know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable

Fallon R.  |  First Impressions 
Rating:
5.0

Thank you for all. Good job.

claudia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latecia W.  |  Overall Experience 
Rating:
3.0

I paid for a lock 🔒 that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Thank you.

Terrie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shamela h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avery G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marquis w.  |  First Impressions 
Rating:
5.0

Love Maria!!😍

Qumar R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fatisha B.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Friendly staff with clean facilities. Highly recommend.

Delarius T.  |  Overall Experience 
Rating:
5.0

I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!

Dana K.  |  First Impressions 
Rating:
5.0

Amazing staff. I would definitely recommend

Latasha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey Y.  |  First Impressions 
Rating:
5.0

All the people the worked in U-Haul are very nice and very good service. Exelente

claudia G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamilah S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T.  |  Overall Experience 
Rating:
5.0

My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.

Brittany R.  |  Overall Experience 
Rating:
5.0

Maria was so personable & accommodating. This was my first big move and she made it an easy transition!

Louis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  First Impressions 
Rating:
5.0

Staff there are well knowledgeable and courteous. It was a quick and easy process.

Chunita S.  |  Overall Experience 
Rating:
5.0

I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you

DAVID D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy L.  |  Online Move In 
Rating:
5.0

Staff was very friendly and knowledgeable

Felicia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

RJ was very helpful!

KYNETTA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harold p.  |  Overall Experience 
Rating:
3.0

To start off I was very disappointed with uhaul on Timberlake road in Lynchburg. I was assigned a truck then given a key and pretty much just told to go find the truck. I sent my brother back inside to see where the truck should be and the store associate told him either in the front line or on row B . When went to look for it the truck was nowhere to be found so my brother had to go in a second time and they finally get up off their butt and come outside to help look for the truck. The truck was on the other side of the parking lot nowhere near where the associate said it was. Next I get down to location on oaklawn boulevard in hopewell Virginia and tell them I have a reservation for a 10x20 they tell me they don’t have any available. I ask why would they allow someone to book something they don’t have. They tell me online doesn’t know what they have and the system is in so many words jacked up. They then call to the location close to them and they didn’t have any either. He then called Petersburg crater road location and they say they have one so I had to drive all the way to that one (using more mileage) which I’m sure they won’t deduct from the pay. After all of this, I doubt I will do business with uhaul again because this was all very unprofessional

Raven S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek R.  |  Overall Experience 
Rating:
5.0

N/A

Larry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating: