Customer Reviews for U-Haul Moving & Storage at Crater Rd

1,681 reviews

2540 S Crater Rd   Petersburg, VA 23805
(2 blocks from Wagner Rd)

(804) 861-9789

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(804) 861-9789

2540 S Crater Rd
Petersburg, VA 23805
(2 blocks from Wagner Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Becky A. 
Rating:
5.0

Just keep it as is. Ms Evans has a total customer service program that's next to none. This facility is spot on, it's as close to perfection as it can get. All the associates are courteous, respectful and have excellent people skills. I was overwhelmed with the efficiency. Thanks

Horace B. 
Rating:
4.0

Customer did not leave a comment.

Sean L.  |  Overall Experience 
Rating:
3.0

No comment

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

Winston J. 
Rating:
5.0

The lady working was very friendly and professional. Very nice experience.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Anita B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshawn M. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Trisha J. 
Rating:
5.0

Thank You

mildred M. 
Rating:
4.0

Customer did not leave a comment.

Tyresha S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNLESLIE L. 
Rating:
5.0

Customer did not leave a comment.

alice W. 
Rating:
5.0

Customer did not leave a comment.

Monique L. 
Rating:
5.0

Nothing at all everything was good.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

tonya R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

deon k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bonny d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kavon L. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

I think the service was very good I would recommend to my friend and family also

IRENE LAVERNE J. 
Rating:
5.0

Excellent environment good people safe place to store your valuable belongings

Willy S.  |  First Impressions 
Rating:
5.0

I rent from Uhaul fairly often but this was the first time I had to extend my 24 hr trailer rental to 48 hour rental. It was after hours plus on a weekend and I was able to extend on line just fine. Would be nice to have an easier to find place to click on for "extend rental" but once I found it, it was easy.

David D. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Absolutely nothing. I spent literally 5 minutes on picking up the vehicle with GREAT customer service in Petersburg, Va. very friendly employees and literally 5 minutes at drop off in Greensboro with GREAT customer service.

Traci R. 
Rating:
5.0

Customer did not leave a comment.

PARVIZ R. 
Rating:
5.0

Customer did not leave a comment.

william t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R J. 
Rating:
2.0

Give the correct drop off location.

SHANE A. 
Rating:
5.0

Staff was very friendly, helpful and professional.

teresa b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
5.0

excellent job done

raymond M. 
Rating:
1.0

I found trash shoved underneath the driver seat with a water bottle and paper towel inside. I forgot to take it out so I wouldn't be blame for it.

Amber E. 
Rating:
5.0

Great customer service.

Courtnei B. 
Rating:
5.0

The young lady who assisted me was awesome. I’m 70, not crazy about computers; had tried to do this online. Anyway she made me feel comfortable, not like I was being a bother to her. It took her less than 10 minutes to finish my paperwork, she took me to my unit. She represents your company 100%

Carolyn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivelisse P. 
Rating:
5.0

Customer did not leave a comment.

Alicia A. 
Rating:
4.0

Customer did not leave a comment.

Zelder J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya P. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

All the Staff are courteous and knowledgeable. Management as well. 👑❤️💪 #customertwicethisyear

Shawn H. 
Rating:
3.0

Customer did not leave a comment.

brooke B. 
Rating:
5.0

Very friendly and helpful staff from the management to the associates.

Randall W. 
Rating:
5.0

Our order came in as quickly. Installation was done quickly, Staff was very helpful and friendly.

barbara B. 
Rating:
4.0

Customer did not leave a comment.

Tracey R. 
Rating:
1.0

I had a trailer booked for a one way trip. The trailer came with 48 hour terms. However, when I called to enquire if I would be charged for an additional two hours, I was informed that not only would I be charged, but there was no no grace period whatsoever and furthermore additional charges would start at 4:00pm, 30-45 minutes before the 48 hour rental period expired. 48 hour terms should be 48 hours.

Brian H. 
Rating:
4.0

A clear inspection of the rental vehicles with noted and reported damages instead of quizzing customers on their actions. I know I did not damage the truck I rented!

Brian I. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer did not leave a comment.

Sydni L. 
Rating:
5.0

Nothing u Guys are awesome And thank you so much

RAUL R. 
Rating:
5.0

Very good experience, had the right equipment and explained pricing in great detail. Very professional and experienced

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

SHANICKABURNELL T. 
Rating:
5.0

NO PROBLEM NO ISSUE IF ANYTHING THEY WORK WITH YOU THE STAFF IS VERY NICE AND PLEASANT

Kendriel W.  |  Overall Experience 
Rating:
1.0

I put the gas back at a quarter tank it cost me 36$ and when I returned it they said I was 1 gallon short which 36$ is much more than a quarter tank I knew that so I put 3$ in and when I returned it was over half a tank and there was no refund or future credit for any gas put in it I doubled what I was supposed to fill and was told I was short when I wasnt

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Krindell S. 
Rating:
5.0

Customer did not leave a comment.

Evette S. 
Rating:
5.0

Customer did not leave a comment.

Omar B. 
Rating:
5.0

Customer did not leave a comment.

ALEXGORDEN C. 
Rating:
5.0

Customer did not leave a comment.

Kristan G. 
Rating:
4.0

Customer did not leave a comment.

Vincent H. 
Rating:
5.0

They were always professional and made sure I have everything I need.

KELLYJAMES I. 
Rating:
4.0

All expectations were delivered in a friendly courteous manner.

Richard H. 
Rating:
5.0

Keep your employee work requirements

Johnie R. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

The customer service was great. Whoever the short lady was the locs was amazing and very helpful.

Malika A. 
Rating:
5.0

Have not do anything to improve but it is great as it is hey thank you

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

Gloria D. 
Rating:
1.0

Customer did not leave a comment.

King F. 
Rating:
4.0

Have no answer to that question. My experience was excellent (professional & friendly staff), vehicle available and waiting for me upon arrival, all neat and clean. Thank you.

Sheila M. 
Rating:
5.0

Great service!!

candice J. 
Rating:
5.0

The service was excellent

Geraldine B. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
1.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
4.0

Yea

Teresa G. 
Rating:
4.0

Customer did not leave a comment.

Troy D.  |  First Impressions 
Rating:
5.0

Nothing

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Reyes R. 
Rating:
5.0

Customer did not leave a comment.

MARKRANDALL T. 
Rating:
5.0

Customer did not leave a comment.

Andrea P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshaun R. 
Rating:
4.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Delarius T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demetria W. 
Rating:
4.0

Customer did not leave a comment.

Vinessa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jolanda S.  |  First Impressions 
Rating:
5.0

The customer service was wonderful

Korwana M.  |  Overall Experience 
Rating:
1.0

My belongings were stolen. The manager and assistant were aware but will not help. They even cut the secured box. Very upsetting

Francoise F.  |  Overall Experience 
Rating:
5.0

Nothing everthing was good and clean.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Doris V. 
Rating:
5.0

I love U haul. Maria, your Rep, Ms Vinson. She was on point and professional, and efficient. Thank you

Marcus T. 
Rating:
4.0

There should be a review before you leave the location on the proper way to turn in equipment

Kelvin D. 
Rating:
5.0

The staff were awesome!

Tierra L. 
Rating:
5.0

Great Service

Dixie D. 
Rating:
4.0

The prices are way too expensive and needs to be adjusted.

leon G. 
Rating:
5.0

Customer did not leave a comment.

Autumn W. 
Rating:
4.0

The gas tank was almost on E. It would have been great to at least have 1/2 tank of gas so I didn't need to run straight to the gas station after picking up the truck!

Juanita T. 
Rating:
5.0

THIS Location is The Standard of What I Want in Equipment And Service in A Vendor. As An OTR Driver, I've Come To Rely On These People and Their Services.

Alvin S. 
Rating:
2.0

They cleared my storage out and gave it to someone else before I ever called or advised if I was done with the storage unit. They just assumed I was done and took it. Now I’m having to find a new storage Unit for my stuff I was going to be putting back in there but it won’t be with UHaul.

MICHAELJASON B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie R. 
Rating:
5.0

Customer did not leave a comment.

Lucero M. 
Rating:
5.0

Not a "Thing"!! Continue the good work. Thanks to "ALL"!! Ronnie P.

ronnie P. 
Rating:
5.0

Fair service & prices… I live in Richmond and rather deal with Petersburg U-Haul. Richmond area U-Haul… will tell you at vehicle check in that everything is good , then charge your credit card for a extra $75.00…???

PHILIPN B. 
Rating:
5.0

Customer did not leave a comment.

martha b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

Anyae J. 
Rating:
5.0

Customer did not leave a comment.

Alvin R. 
Rating:
5.0

Outstanding customer service. Very helpful

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Fabio E. 
Rating:
4.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
4.0

Keep up the good work. Thank you 🙏🏾

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pansy g.  |  First Impressions 
Rating:
5.0

Keep doing what you are doing

GEORGE R. 
Rating:
4.0

Customer did not leave a comment.

sabrena S. 
Rating:
5.0

Total experience was great RJ was big help.

marcus R. 
Rating:
4.0

Customer did not leave a comment.

viola p.  |  First Impressions 
Rating:
5.0

Online check in didn't work

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Vinessa h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda J.  |  Overall Experience 
Rating:
4.0

Restrooms just needs to be kept stocked with hand soap and toilet paper

TaNita C.  |  Overall Experience 
Rating:
5.0

A much easier process than we expected with a very pleasant, professional staff member

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trent L.  |  Overall Experience 
Rating:
5.0

Hands down the best Uhaul experience ever- Marie’s customer service —- and her team’s —- are superior! They did a wonderful job last minute helping me get a truck and get in their facility.

Nicholas P.  |  First Impressions 
Rating:
5.0

Great customer service

Monique T.  |  Overall Experience 
Rating:
5.0

I love working with RJ . I’ve completed a few uhaul services with her assistance this year. RJ has implacable customer service and always willing to help. I live in Henrico 40 miles away but prefer the Petersburg location. I have confidence in knowing every transaction will run smooth in working with RJ. Thank You TC

Twanda C.  |  Overall Experience 
Rating:
5.0

Precious at the Petersburg, VA location was so friendly and nice. She is an amazing employee.

Sharniece V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERSCOTT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas W.  |  First Impressions 
Rating:
4.0

Only problem was the latch on my storage was warped broken, could not lock my unit. Staff member Chris said he would fix it right away and leave my key in the office.

Cheryl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phelicia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashli G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amonte A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malita J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shenell T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashirl H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thelma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Creshaunda h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desmond H.  |  Overall Experience 
Rating:
2.0

No one was in the store. So I did the check I. Online myself and it would not let me get the first month free as advertised. The unit has a pile of rocks and is very muddy outside of it

Princess S.  |  Online Move In 
Rating:
5.0

Maria Evans is a great person. Always goes above and beyond to make customers happy!

Zuleymari V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Zachary G.  |  Overall Experience 
Rating:
5.0

Quick and simple.

Barbara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRLEYMICHELLE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

conchita s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn b.  |  First Impressions 
Rating:
5.0

Great service

Carnita S.  |  First Impressions 
Rating:
5.0

The staff was very helpful and professional answered any questions that I had and prompted

kenneth g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thelma S.  |  First Impressions 
Rating:
5.0

Great customer service. Always willing to help.

Zuley V.  |  Online Move In 
Rating:
5.0

Very professional staff. Always friendly and helpful. I rented the climate controlled storage and was so satisfied with this service. Highly recommend!😊

Vivian B.  |  Overall Experience 
Rating:
5.0

I know one thing your employee R.J is great she should be promoted to a manger because she is so wonderful at her job and was doing all the work by herself and still managed to help all the customers there on her own with great timing and all she is Awesome she should be getting all the raises at that location such a wonderful big help and very knowledgeable

Fallon R.  |  First Impressions 
Rating:
5.0

Thank you for all. Good job.

claudia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latecia W.  |  Overall Experience 
Rating:
3.0

I paid for a lock 🔒 that wasn't in the storage unit, had to go to Walmart to buy another one. Please refund me for the lock I purchased from you. Thank you.

Terrie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shamela h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avery G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marquis w.  |  First Impressions 
Rating:
5.0

Love Maria!!😍

Qumar R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fatisha B.  |  Overall Experience 
Rating:
5.0

Excellent customer service! Friendly staff with clean facilities. Highly recommend.

Delarius T.  |  Overall Experience 
Rating:
5.0

I think the truck needs to be checked out because at time it was very loud, but the whole experience was great!

Dana K.  |  First Impressions 
Rating:
5.0

Amazing staff. I would definitely recommend

Latasha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey Y.  |  First Impressions 
Rating:
5.0

All the people the worked in U-Haul are very nice and very good service. Exelente

claudia G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamilah S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T.  |  Overall Experience 
Rating:
5.0

My moving out experience was great , Milton that works at the Crater Road location was very helpful and kind.

Brittany R.  |  Overall Experience 
Rating:
5.0

Maria was so personable & accommodating. This was my first big move and she made it an easy transition!

Louis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  First Impressions 
Rating:
5.0

Staff there are well knowledgeable and courteous. It was a quick and easy process.

Chunita S.  |  Overall Experience 
Rating:
5.0

I have have using the crater road location for the last year. The staff has been wonderful And the location always maintained Thank you