Customer Reviews for U-Haul Moving & Storage at Downtown Campus

6625 reviews

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn L. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Teagan D. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

The employee who checked me in and out was fantastic. He was knowledgeable, friendly, and efficient.

KENT J. 
Rating:
5.0

The representative Aaron Wheeler was very helpful and professional.

Gavin L. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
4.0

Customer did not leave a comment.

Darrin W. 
Rating:
5.0

Customer did not leave a comment.

Charlie P. 
Rating:
5.0

Great Service, helped with hooking trailer up and unhooking. Super friendly and knowledgable.

Gregory O. 
Rating:
5.0

Customer did not leave a comment.

LORIE G. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Very helpful guy came out to make sure I was doing okay! Thank you

Austin V. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY D. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

RAMON M. 
Rating:
5.0

The representative I worked with was amazing. Very knowledgeable about how the trailer worked, and incredibly courteous when I checked back in.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Only spoke to one guy but he was super friendly and made it a quick drop off!

PRESTON H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

My experience was exceptional! Change nothing!

JOHN B. 
Rating:
3.0

$17 for 1/8 a tank of gas seems steep

Emma D. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

I wouldn't change a thing the Person that waited on us was very helpful and curdius and answered all of my questions

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

The staff is by far the friendliest I've ever had to deal with in a u-haul dealership! It's nice to be able to see a friendly face (masked). Also the equipment was very clean and also had a nice smell! Thank you for your time!

bert P. 
Rating:
5.0

Customer Service Rep was very nice.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
4.0

Nothing! Adam was very helpful and everything went well

DOUGLAS Z. 
Rating:
5.0

Make sure windshield wiper fluid is full, driving in snow and salt and unable to clear windshield properly was somewhat of a nuisance.

Sean D. 
Rating:
4.0

Phone app was not functioning- had to go into office for both pickup and drop off

Peter K. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

The attendant was very friendly and pleasant to work with.....

JON S. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

Christianrickers V. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

The manager was outstanding and answer all my questions and made me feel at ease. I would highly recommend the downtown Madison location.

JERRY E. 
Rating:
5.0

Both Uhaul representative's were kind and helpfu, both at my pick-up in Madison and return in Milwaukee.

MARY D. 
Rating:
5.0

The Truckshare 24/7 process did not go smoothly. The mileage was wrong on the truck, and when I tried to correct it I got an error message telling me to see an associate. The associate wasn't able to fix it either and it had to be dealt with after my return, which resulted in a slightly confusing and over-complicated bill.

TYLER B. 
Rating:
4.0

Customer did not leave a comment.

MARKO K. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
1.0

Don't let people order over the phone with the Bristol wi location. Guy told me he had my truck and when i went to pick it up for my move he didn't have it. Then tells me I should have got an email or text about it being at different location. He had the wrong numbers listed. He tells me I should get a $50 discount for my truck not where it should be. Washington location just rudely laughs and says nope this is the location with the truck.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
1.0

The employee was late to opening the store, didn't apologize for being late, and never once said hello to me as a customer. He was rude and very short with myself and my father. The trailer was filthy. When we returned the trailer he was not helpful at all when we were struggling to back it up to the proper spot. He simply stood there and told us it was wrong. Overall terrible experience and would never recommend that store to anyone.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

karen T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE A. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

deanna B. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Inside the van was clean but the outside was covered in grime and dirt

Jan B. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
3.0

The service person was somewhat rude.

PHILLIP D. 
Rating:
4.0

Customer did not leave a comment.

Katie R. 
Rating:
5.0

Customer did not leave a comment.

SHANNON L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

I originally had my rental reservation at a different location, but they didn't have the equipment I had originally requested available. They changed my reservation to a larger rental without notifying me, which I would have appreciated. Nothing to do with the W Washington location though, they were great.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Latoya S. 
Rating:
4.0

It was a little confusing figuring out where I could safely park my car when I went to pick up the UHaul. There were several numbered spaces, permit only spaces, and private property signs without many customer parking spaces. Otherwise, it was easy to find the truck and get in/out of the location. The person working that day was nice and efficient.

Ally M. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

The guy who helped us check out was courteous, helpful and efficient... appreciated it

ELIZABETH P. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

everything is great. Excellent service! thanks a lot!

YIWU Z. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Prefer if office desk person was in the customer-pickup building during the time I'd be there; Was unsure how to drive the cargo van since the model was different than tutorials online; Perhaps when giving customers key to van/truck, offer to give a quick overview on how to drive and open/lock doors

Jillian A. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Exceptional service at this location. Very friendly and knowledgeable.

SHEILA R. 
Rating:
5.0

Omar was incredible with his assistance and much appreciated. I'll definitely come back.

Steve S. 
Rating:
1.0

Customer did not leave a comment.

Nate H. 
Rating:
5.0

Wonderful service from Aaron at Uhaul, really went the extra mile to make my trip a success. Very knowledgeable and helpful. Fast, pleasant service, could not recommend more highly.

Laurence S. 
Rating:
5.0

Their computer system was very slow and constantly freezing up and not allowing us to get checked out and in the truck swiftly. I felt sorry for the employees there doing their best to reassure me that everything is okay yet their computer systems haven't been upgraded in many years and it's way overdue.

Candice T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Jacques T. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH A. 
Rating:
4.0

My original reservation was for Oct 3. The website said the reservation time, location, and equipment was guaranteed, or I would receive $50. The day before I got an email that it had been changed to a location 5 miles further away, and a few hours later. I called, waited 16 minutes to speak to an agent. I said the new location and time would not work. No closer equipment was available. I called back the next day, asked for the $50 payment, was told they would not honor it. Rescheduled for the next week, had to pay another month storage rent. Tried to checkout online. The photos did not show damage that was marked on the vehicle with X stickers. I took photos, but experienced problems with the website. Very frustrating, delayed my departure. Staff member Z said he would take care of it. Returning the vehicle was fine.

David P. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
4.0

The trailer I rented was clean and the service was excellent, especially when I compare it to the previous location I rented a trailer from. However, the trailer bounced all over the place and the two pieces of furniture I was carrying were ruined in transit. I probably won't rent a trailer for this sort of purpose again because it was so poor. It's cheaper to buy a good trailer, use it and sell it when I'm done than rent and wreck my furniture.

Daniel S. 
Rating:
5.0

Everything was just fine until I tried to sign out and had trouble mainly because I didn't have good enough light (after 8 pm) to read all the message clearly, and finally gave up. I did park the van in the proper place and put the key in the key return slot okay but I couldn't finish the paper work adequately A more user-friendly sign-out procedure would be welcome.

DON S. 
Rating:
5.0

Customer did not leave a comment.

Lotta K. 
Rating:
5.0

Customer did not leave a comment.

IRIS C. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Rep came out to help disconnect and wheel into place. A 5-minute operation.

LEO H. 
Rating:
5.0

Nice young man with name badge that said "owner". I liked that. Location perfect.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
5.0

Customer did not leave a comment.

THERESA D. 
Rating:
5.0

Customer did not leave a comment.

Ethan W.  |  Overall Experience 
Rating:
3.0

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Jason F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernard n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelby D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carey M.  |  Overall Experience 
Rating:
4.0

n/a

Jose S.  |  Overall Experience 
Rating:
4.0

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

mihir r.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff. Would recommend to friends and will use in the future.

Angie Q.  |  Overall Experience 
Rating:
5.0

The guy was very helpful in showing me how to get into the building and where the unit was.

Adelheid S.  |  Online Move In 
Rating:
5.0

Aaron was great. Very helpful and pleasant.

Nicole N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xinyuan L.  |  Overall Experience 
Rating:
5.0

Super friendly and personable yet professional

Steven M.  |  First Impressions 
Rating:
5.0

Everyone was excellent... Chloe was exceptional; thank you! Teresa

TERESSA K.  |  First Impressions 
Rating:
5.0

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Angie Q.  |  First Impressions 
Rating:
5.0

All good

DON S.  |  Overall Experience 
Rating:
2.0

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

AISHA H.  |  Overall Experience 
Rating:
1.0

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Kaden P.  |  Overall Experience 
Rating:
5.0

Safe, maintained, staff were always helpful

James G.  |  Overall Experience 
Rating:
3.0

The basement storage is just how the place is set up. There may be other areas but we’re not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Mark R.  |  Overall Experience 
Rating:
2.0

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Dustin J.  |  Overall Experience 
Rating:
5.0

Pleasant personnel.

Michael P.  |  Overall Experience 
Rating:
5.0

Personnel pleasant and helpful.

Michael P.  |  First Impressions 
Rating:
5.0

Good service and thoughtful staff

Oma C.  |  First Impressions 
Rating:
5.0

na

James G.  |  Reservation 
Rating:
5.0

always helpful and very grateful to the staff

ELISABETH K.  |  Overall Experience 
Rating:
5.0

Great 👍 Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

RUBEN J.  |  Reservation 
Rating:
2.0

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

DeAnne K.  |  Reservation 
Rating:
1.0

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Amy P.  |  Overall Experience 
Rating:
1.0

Employee was rude, smug and as disrespectful. Horrible experience!

Paul N.  |  Reservation 
Rating:
5.0

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.

Jessica K.  |  Overall Experience 
Rating:
3.0

During sporting events, my spot would often be sold leaving me with no parking spot.

Lauren P.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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    History

    We have an adaptive reuse program to better the enviroment!

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