Customer did not leave a comment.DENNIS W.
Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill
Durham, NC 27707
(Across from Red Lobster on 15-501)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RYAN H.
The best U-Haul place in the area. Used them 6 years ago for a move and then again this past weekend for another one. Consistent and solid for both moves - 6 years apart. That is a total win for them, and us.PETER E.
Jeremiah was awesome! So friendly, efficient, and professional. Keep up the great work!!!STACY P.
There was only one person working inside the store so we had to wait a long time to get our truck. Then truck was not clean inside at all. The mom's attic section of the truck leaked water causing boxes to get very wet. Poor experience. Especially for the price.Mark C.
Customer did not leave a comment.Ardath D.
Customer did not leave a comment.MAURA S.
The signage said to wait in the vehicle but the staff did not come to me. When I asked they just said â€œyou're goodâ€. When I asked again, they reluctantly checked me in. Overall they were friendly but could improve the checkin process.DAVID B.
Was charged for $10 for 2 gallons of gas even though I brought the truck back with more gas than I got it with, not enough money to make it worth calling and waiting to deal with, but certainly annoying. Painless pickup process other than a long wait, but it was busy so totally understandable. Truck cab was dirty on the inside and smelled aggressively like cigarettes. I've rented a lot of uhauls and never had one in this rough of shape before.MICHAEL T.
Customer did not leave a comment.Robert P.
Nothing. It's a great location.Samuel O.
The equipment was great, as was the service. But they double-charged me for the rental and dollyMICHAEL M.
Customer did not leave a comment.AMILCAR A.
Customer did not leave a comment.STEVEN T.
Very easy process from beginning to return - thank you!ALBERT M B.
Very well organized drop off. Well marked with signs. Helpful workers guided us to spot where we needed to drop the trailer.ANDREW MICHAEL M.
The employees at this location were very helpful, kind and courteous. Both counter help and gentleman dealing with truck I think his name is Demetrius, went out of their way to be helpful. My o my negative and it's not their fault was truck smelled of cigarettes and had cigarett butts in passenger door handle. Also pet hair inside cab. But the employees I interacted with were wonderful.Carman C.
Have truck pulled around front for pick-up. Let customer know that they will receive a text about the truck condition, which should be replied to before leaving the parking lot.Blair C.
Trailer was not on best condition, wires for lights kept detaching during ride, tires on trailer were dry rotted made it skeptical to ride on. Noticed after car was loadedWilliam W.
I had no idea what a ‘split level’ meant and upon seeing the unit, I initially thought it would be too small. We managed to get everything. Thank you for keeping a clean facility. You could use a drink dispenser/soda machine with water, Gatorade or something like that.James K. | First Impressions
Great job!BRENDA D.
Thanks for the help with hookup!Brent K.
Nice staff. Helpful and answered all questions. Store was out of wrapping paper which was disappointing.NATALIE V.
Staff were awesome. Return of the trailer was so quick it took me by surprise. I've never had close to this great an experience with U-Haul before.JAMES H.
Customer did not leave a comment.Chevis D.
Customer did not leave a comment.Meredith L.
Customer did not leave a comment.LAIS L.
I am a happy customer!Marty B.
Everything was fine and everyone was very pleasant and helpful.marcia g. | Overall Experience
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Simone M.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.MICHELLE W.
Customer did not leave a comment.Marcell D.
Customer did not leave a comment.LUTHFI F.
Staff were very friendly, but the entire process was pretty disorganized.Oliver J.
Customer did not leave a comment.Monica M. | Overall Experience
Great serviceTANIKA S.
Horrible customer service. Will not be renting from uhaul againFIONA G.
Customer did not leave a comment.Henry C.
The check in process was extremely difficult. The representative was not knowledgeable in the check-in process and it took us over 30 minutes just to execute the contract. Thankfully a manager came in during the middle of our check-in and easily finished it up. While we were checking in, a line of about 10 groups formed behind us since it was taking so long. The equipment was there but was given to us with only a quarter tank of gas.COLLEEN F.
I was told that an email would be sent to finalize transaction. I think finalizing the transaction while present would be a better way.RANDY W.
Customer did not leave a comment.JAMESCLEMENTS K.
Customer did not leave a comment.CALLIE L.
Customer did not leave a comment.Joshua D.
Have people answer the 800 number after hours since my login wouldn't work and there was no way to complete truck return properly.Chris W.
Customer did not leave a comment.Mathew H.
Great experienceALEXIE H.
Customer did not leave a comment.ADRIA B.
Don't use the app. The app doesn't work properly and only serves to frustrate the customer.Bachir E.
The blue furniture pads stained my furniture and ruined a dresser and a mirrorWILLIAMM B.
This place has it all! Will definitely use again and recommend to others.KRISTIN P.
Customer did not leave a comment.ALYSIA M.
Customer did not leave a comment.Mustafa G.
Customer did not leave a comment.BENNELL H.
Customer did not leave a comment.KRISTIAN B.
Very disappointed with pickup location. Requested boxes, tape and other services Nothing was available. Office was not clean in addition to making me drive extra and making me pay extra for mileage nit by choice.William Z.
The staff was excellent- friendly, knowledgeable, efficient.CADE H.
The online check in/out is the greatest thing Uhaul has ever had.Stephen R.
Staff did not offer tour of storage facility. Acted like I was a bother for being there. Transaction felt rushed. Offered no help getting boxes out to car.Jennifer R. | First Impressions
Customer did not leave a comment.Donald P.
Customer did not leave a comment.RICKEY W.
Staff were excellentJOHN S.
Customer did not leave a comment.NOAH L.
Not fond of having to haul heavy boxes up a flight of stairs. Would be nice to have a freight elevator available to tenants.Lacy C. | Overall Experience
2 of the back tires that were on my truck were later described as "unbelievably unsafe" and I was told by the roadside assistance person "you are very lucky you didn't get seriously injured driving on these tires."eric F.
Customer did not leave a comment.CARLOS S.
The staff wanted cash to help with unhooking the trailer. It seemed very shady that they asked for under-the-table transactions in exchange for being helpful.Philip B.
All went smoothlyDOROTHY B.
Customer did not leave a comment.Deonte K.
Customer did not leave a comment.Ashley B.
The wait time on the phone is horrible . And the hound lady who set my reservation up. Was horrible . Starts with a E. If i didn't need the equipment i would've never booked with uhaul.kaliah F.
Customer did not leave a comment.BONNIE JO M.
I returned the truck after hours. The location verification didn't work and location was enabled. I called the help number and was on hold for 20 minutes before giving up and dropping the key in the slot. I also tried to rent earlier in the day but couldn't. There were may trucks available when I got there.RANDALL S.
Customer did not leave a comment.DENNIS O.
Customer did not leave a comment.RYAN W.
Customer did not leave a comment.Mark O.
Customer did not leave a comment.Michael J.
Did not have dollies as requested online. Rude serviceELIZABETH B.
Customer did not leave a comment.Peter K.
The lock on the back was not working! During night when I parked and could not use the lock made me worried and sleepless thinking about safety.NADEEM S.
Customer did not leave a comment.FLORIAN G.
Customer did not leave a comment.JON P.
The truck was nice and clean and ready to go when we got to the U-Haul location. Friendly customer service. Get place!Mark B.
Customer did not leave a comment.Jon T.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Rodric L.
Good customer care and they make sure everything is good before hand it to you.Sou Y.
can improve on wait times.Alexis R.
Customer did not leave a comment.Kara P.
Customer did not leave a comment.JOHN CHARLES M.
Customer did not leave a comment.Lindsay S.
My only issue was being asked to fold the furniture pads and replace them in the bag.EDWARD D.
Customer did not leave a comment.Ross H.
Staff was always friendly, courteous and helpful. I will use this business in the future if I need additional storage. Facilities clean and well managed.JEFFREY K. | Overall Experience
truck was not exactly clean but okay. i ended up sweeping out the back which should have been an easy chore for the check=in guys. More importantly i found a wallet in the door bin from what i presume was the previous driver. That should have easily been found and returned to the owner. sorta slack overallPETER G.
Staff is always friendly, courteous and understanding. I have no suggested changes to make. This Uhaul location is excellent and well managed.JEFFREY K.
Two people there was very friendly and helpful but it the others could use some classes in customer service!Jacqueline J.
Customer did not leave a comment.ERIC B.
Customer did not leave a comment.CHRISTEN B.
Customer did not leave a comment.David K.
Customer did not leave a comment.STEPHEN H.
Customer did not leave a comment.Ryan J.
Keep biding what you're doing...Donald P.
Customer did not leave a comment.Julian C.
Very efficient, easy experience. Staff very kind and helpful!!Jonathan G. | First Impressions
I do not like that there is no elevator to get heavy items up to the 2nd floor. I DO love the “reuse” section where you can leave items you no longer want for other people to enjoy.Lacy C. | First Impressions
Customer did not leave a comment.Carlos W. | Online Move In
Jeremiah was an excellent help, very patient and kind.Stephanie W. | First Impressions
Thank you for your help!Sonya K. | Overall Experience
When I reserved the unit, it was suppose to be an outside unit. When I got there it was no longer available. I had to take a unit inside the building and also to the other end. I was pressed for time so I had a choice but to take it.Willie R. | Overall Experience
Customer did not leave a comment.KEVIN T. | Overall Experience
We asked for a large storage facility and had it reserved 2 weeks prior and they didn’t have any available, same goes for the truck we got and had to drive almost an hour and a half to get the truck then drive all the way back to pack.Andrew F. | First Impressions
Customer did not leave a comment.Jake G. | Online Move In
The unit that I was told to move into still had someone’s stuff in it, even though the employees thought it was available. They then tried to switch me into a different unit and the same thing happened in that one. Eventually after trying to find an open one for 30 minutes, they realized that none of that type of unit were available at all. How does this even happen? I was actually assigned a unit number and everything, even though someone still had stuff in it. The employees found an available inside storage unit that I used for now, but I really needed an outside access unit. The whole experience was incredibly frustrating.Mathew B. | Online Move In
I was exceptionally pleased with my service. Your online reservation process was smooth and I booked a truck, storage facility and was even able to contact service from your site to help with the move. Everything worked out perfectly. I would highly recommend using your UHaul site!susan c. | First Impressions
I was given an upper level unit. When I asked where the elevator was located, I was told “this place was built 14 years ago and it has never had an elevator. You should have known that!” There were several similar remarks made to me and to other customers during what should have been a 5 minute interaction. I believe customer service could be better. Friendliness and efficiency go a long waySilvio C. | First Impressions
Customer did not leave a comment.RONNIE T. | First Impressions
This is by far the best storage unit I’ve ever used. It’s incredibly clean, feels safe and secure, and has nice extras like free moving carts and a restroom. The staff was super friendly and informative and made us feel happy and safe storing our items there.Susan R. | First Impressions
NoMuayyad K. | First Impressions
Customer did not leave a comment.Mary M. | First Impressions
Customer did not leave a comment.Milan S. | Online Move In
I had reserved a unit but none were available. The U-Haul team member was helpful in transferring me to a different location but the added mileage led to additional expenses.Tanya P. | Overall Experience
I really like the employees very helpfulcarisa m. | First Impressions
Customer did not leave a comment.Bjorn B. | Online Move In
Customer did not leave a comment.PAUL F. | First Impressions
Customer did not leave a comment.Katherine H. | First Impressions
A great experience all around. The gentleman who set me up with a storage unit was very patient and helpful. The woman attending to the unit area was likewise very helpful and friendly...and the whole place was really clean. A big thanks, and a strong recommendation.Matthew M. | First Impressions
Customer did not leave a comment.Deborah A. | Online Move In
Customer did not leave a comment.Luis M. | Overall Experience
Customer did not leave a comment.ashley b. | Overall Experience
Customer did not leave a comment.Pamela L. | First Impressions
Jeff at the counter was professional at all times and stayed patient when I couldn't get my phone to take pictures of my driver's license. Good experience.JEFFREY F. | First Impressions
Customer did not leave a comment.Carol M. | Overall Experience
Customer did not leave a comment.Anita M. | Overall Experience
Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.LATOSHA B. | Overall Experience
Customer did not leave a comment.claudette b. | Overall Experience
We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.rebecca h. | Overall Experience
I had a great experience thru the years I was there.james j. | Overall Experience
Wonderful staff, very helpful, .. highly recommended..Shirlena G. | Overall Experience
Customer did not leave a comment.Eugene A. | Overall Experience
When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600.00 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.Mary N. | Online Move In
Customer did not leave a comment.Ronald J. | Overall Experience
Customer did not leave a comment.Pamela R. | First Impressions
Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!Preston B. | First Impressions
Great customer service. He took his time renting us the storage unit and van. I would give more stars if I could!Janelle B. | First Impressions
Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!Jordan D. | First Impressions
Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.Sarah C. | Overall Experience
It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn’t responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they’d contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I’d moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.Tia M. | Overall Experience
Customer did not leave a comment.geoffrey w. | Overall Experience
Customer did not leave a comment.Doris M. | Overall Experience
Customer did not leave a comment.Christine L. | Overall Experience
Customer did not leave a comment.BENY J. | Overall Experience
Customer did not leave a comment.TIRA G. | First Impressions
The instructions to access the building worked perfectly, but the doors didn’t work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they’re supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, “Word of advice, don’t arrive 10 minutes before we close.” He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It’s supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.Blake C. | Online Move In
People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.Margaret C. | Overall Experience
Customer did not leave a comment.Richard B. | Overall Experience
Customer did not leave a comment.Alan F. | Overall Experience
Friendly staffMICHELLE T. | First Impressions
Customer did not leave a comment.Kara W. | Overall Experience
This U-Haul facility is amazing. The people are fantastic and know what they are doing.Joseph B. | Online Move In
Thank you, for your good customer service!shaneka c. | Overall Experience
They were very friendly an took the time out to show the storage unit plus go over the contract. I’m very satisfiedDiana F. | First Impressions
Customer did not leave a comment.Fred F. | Overall Experience
Great staffBobby T. | Overall Experience
Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer'sJessica A. | First Impressions
Customer did not leave a comment.Shannon R. | Overall Experience
The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)Christine L. | First Impressions
Customer did not leave a comment.Felicia G. | Overall Experience
Staff was very professional and helpfulBobby T. | First Impressions
Not the best set up in terms of getting things into storage units that are down winding hallways. As there was only one way in or out, it was difficult if multiple people were there at one time moving. I had to wait about 3 minutes for other people to move out of the way to be able to get my stuff in. For units that are farther from the entrances, there should be more entrances put in for easier access to them.Kara W. | First Impressions
There wasn't a lock in my unit even though was told, after standing in a long line, that it would be there. I had to get back in line to get it. The staff were extremely helpful and friendly.Rebecca H. | Online Move In
I needed a small storage unit and a van to move my son out of an apartment until he knows where he's going next. Jarron was the general manager, Jeremiah helped me, and there were at least one or two other people working. They were all incredibly professional and courteous, and incredibly aware of how stressed people are now, because of covid-19. I overheard several phone calls and they were always polite and friendly with those customers, and with the in-person customers they were as well, and offered all the protections (distancing, hand sanitizer, etc) to keep everyone safe. But beyond that, they worked REALLY WELL together as a team. It was obvious that they liked and respected each other, communicated well, and were primarily concerned with making sure the customers got what they wanted. Would absolutely use again.Margaret C. | First Impressions
Customer did not leave a comment.ryan m. | Overall Experience
Good service, polite staff, clean facilityTina M. | First Impressions
Customer did not leave a comment.JOHN B. | Overall Experience
My unit flooded with water and damaged all my propertyRahjan J. | Overall Experience
I like the fact that I have one month free Jeron is very friendly and professionalMaxine S. | First Impressions
Customer did not leave a comment.perry s. | Overall Experience
Customer did not leave a comment.Felicia G. | First Impressions
My only wish is that the interior units could be lit.deborah t. | Overall Experience
Customer did not leave a comment.Joseph D. | Overall Experience
Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.raeann d. | Overall Experience
GreatBrittany R. | Overall Experience
I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.shawantha s. | Overall Experience
Excellent staff and service!gary m. | Overall Experience
Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no keysherry j. | Overall Experience
Too small for the price. I never used it at all!lakeithia w. | Overall Experience
Very helpful and friendly staff.Esten W. | Overall Experience
The staff here are great!james b. | Overall Experience
Great service both in Florence and in Durham, thanks for helping my move be seamless!Sarah R. | First Impressions
First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.Laraine P. | Overall Experience
Excellent experience!TERESA M. | Overall Experience
Anthony was so helpful and kind!TERESA M. | First Impressions
Everybody was super helpful and friendly they took some of the stress out of movingMonshea B. | First Impressions
Had no problems. Staff was friendly.Alecia J. | Overall Experience
Easy pick up of moving truck - very helpful staffmechell c. | Overall Experience
N/AMegan M. | Overall Experience
Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!Alyson D. | Overall Experience
Customer service was very polite and professional. The process was fast and easy.CHANDA C. | First Impressions
As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.Deidre S. | Overall Experience
Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!Myra K. | Overall Experience
The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank Youjames b. | First Impressions
Jeron was so helpful to me. 5 stars for himJeff P. | First Impressions
I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?harold c. | First Impressions
.Kevin N. | First Impressions
Some staff were great and some acted like like it was just a job. It I would rent from ya’ll again Hands Down!Mark B. | Overall Experience
They are definitely awesome love them.alejandra c. | Overall Experience
Josh is awesome. Got me everything I need at one location. Great customer service!!Leah P. | First Impressions
n/aBRIDGET P. | Overall Experience
We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.john s. | Overall Experience
Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.Tamera H. | Overall Experience
Clean, well maintained, would highly recommend.Caroline O. | Overall Experience
All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.Louis V. | First Impressions
The entire process was super smooth from start to finish.Tamera H. | First Impressions
great experienceCaroline O. | First Impressions
Thanks for everything everyone was nice and helpful. Thanks once again.Delilia R. | First Impressions
The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.Lani B. | First Impressions
Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.RUSSELL S. | First Impressions
Over all experience was goodshawnda p. | First Impressions
Excellent customer serviceTonia B. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!