When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600.00 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.

Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!

Great customer service. He took his time renting us the storage unit and van. I would give more stars if I could!

Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!

Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.

It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn’t responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they’d contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I’d moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.

The instructions to access the building worked perfectly, but the doors didn’t work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they’re supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, “Word of advice, don’t arrive 10 minutes before we close.” He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It’s supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.

People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.

Friendly staff

This U-Haul facility is amazing. The people are fantastic and know what they are doing.

Thank you, for your good customer service!

They were very friendly an took the time out to show the storage unit plus go over the contract. I’m very satisfied

Great staff

Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer's