My only complaint is that I asked for a storage on the first floor because of my handicap disability and I was assigned one on the second floor, which made it very difficult and I was at which floor did I want and I pacifically told Fran that first floor
Elosie c | First ImpressionsSelf Storage Units in Durham, NC, 27707
U-Haul Moving & Storage at Durham Chapel Hill
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- 4.0 Average Customer Rating
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Staff were friendly and assisted us wirh details about renting a storage space.
Jomar J | First ImpressionsCheck in was a complete disaster. It was Sunday 6/22 and the worker was so focused on getting out at 5 that she was unorganized and made several mistakes. Our first two assigned lockers(neither of which was the one I had reserved before hand on line) had lock on them, after the second time she became very difficult to work with over her mistakes. The entire check in process took almost TWO hours. In summary the worst experience we have ever had.
James U | First ImpressionsI will need U Haul again soon. Thank You.
Garrett T | First ImpressionsJeremiah exceeded my expectations in customer service and was beyond emphatic to the needs of my family
Danielle H | Overall ExperienceWhen ordering I could only select 6am for pickup. Facility not open at that time. Was planning to call next day to question time but they called and implied it was ok to pick up later. Upon arrival at 9 I was told reservation had cancelled because we were late. I was only offered 26ft truck as an alternative even though they had a yard full of other trucks. While I was there I heard another customer being told the same thing as they were ”late” for pickup too. I had no other option as this place was the closest to my location and I was basically on my own having to drive that big truck. The truck was in poor shape and every time I pressed gas pedal it began to tremble and shake. I eventually learned to press the gas pedal before I wanted to move so it would be ready to move when the street lights turned green. Luckily it was only 10 miles round trip. That truck seemed very unsafe. I hope I never have to use U-Haul again.
Krista S | First ImpressionsStaff was very easy to work with and super helpful. Storage area was nicely climate controlled and easy to access yet secure.
laiken H | First ImpressionsSelf storage is generally a predatory industry and U-Haul is among the worst perpetrators out there. I couldn't end my contract fast enough.
James H | Overall ExperienceThe employees was very helpful at the front counter they need a raise they did a awesome job at a timely matter
TOWANDA C | First ImpressionsThe lady her name was Soleil She helped me out and she was very, very nice and helpful. I appreciate that.
Melissa O | First ImpressionsCeleste is rude.
Katerra S | First ImpressionsThe staff at this location are amazing! They were helpful, informed, and pleasant.
Derrick G | Overall Experience