Make sure recorded information about vehicle is accurate. The mileage and gas information was incorrect and if I would have not taken pictures and brought it to the attention of the staff I would have been charged for the company's mistake. Also, the clerk was adding extras without asking first. Thank God I paid attention.Gary K.
Customer Reviews for U-Haul Moving & Storage at Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were very considerate and friendly. Also very knowledgeable about their jobs.DOROTHY B.
Excellent customer service. Thank you.Stephanie L.
Customer did not leave a comment.Evan J.
Customer did not leave a comment.John H.
This Uhaul location has always been a pleasure to rent from. The employees are always very courteous, helpful and professional. It's my favorite location and always my go-to spot for rentals. Keep up the good work.Francisco A.
The Manger Marvin & His Team Workers Work As A Team & Very Professional. Many Blessings To You'll Going Forward. Fatimah A KingEddie S.
I attempted to understand why This location used their personal device to take a front and back picture of my D.L the young man couldn't explain at all, I then contacted Customer Service who stated that each location should be using the company provided devices and NOT their personal cell's, she stated the manager would contact me, I'm still waiting I have yet to hear from them and I have returned the vehicle.sherie J.
Always easy to rent and friendly associates!WILLIAM R.
Very friendly and helpful. Loved the people there. Got me taken care of quickly so I could get on my wayFlorence G.
None needed team.is AWESOMENatasha M.
Nothing seems like you'll have it down pack continue to do what you are already doingJonas M.
Not one thingmarie M.
Customer did not leave a comment.mary B.
Customer did not leave a comment.Francisco A.
The manager at this location is friendly and customer service oriented. He committed to his store and the neighborhood. Trailer pulled great but the inside was covered with some sticky tar like substance. I didn't think to check the inside while picking up, so it was discovered upon loading it.Barry R.
Everyone was beyond great from the time I came in the door until I dropped off. Great customer service and now a days that is very hard to come by! Great job!!!!Saqowya D.
U had a worker charge me a extra fee hes saying the uhaul smells like smoke but i don't smoke .The uhaul work was rude but he ended up refunding me my money back but i still have to wait for my money . Besides that incident the uhaul staff was excellentJoseph H.
truck was old loud and pulled to the left hardROBERT V.
Customer did not leave a comment.ARTHUR A.
The representative that assisted me with my reservation was very helpful. His customer service was amazing! He went the extra mile & even recommended other supplies that I would need for my move.Alexis E.
The customer service was excellent would not hesitate to use them again..Vanessa G.
Great customer service from ALL STAFFNatasha M.
Inside was very nasty lots of dust The check in was super great the guy very professional and very attentiveJorge R.
Customer did not leave a comment.Rosa B.
No attendant at 7 am, opening time. Had to leave at 10:00 to find another truck.MaryH S.
man that serving was well-organizedKIRKLAND D.
Computer system would not allow my rental to process even though I had a reservation. It took 30 minutes and 3 different computers to process my reservation. My supposed $120 reservation jumped to $180 with add on fees. I was not happy with your service at all and will go elsewhere next time.timothy C.
Customer did not leave a comment.gerald M.
Customer did not leave a comment.Sherrod S.
Everyone was very professional and had everything I needed to have a successful move. Marie H. Mobleymarie M.
You guys are doing great work!!Henry S.
Extremely courteous and professional staff. Hannah and Tony are to be commended with the ease and expertise they displayed. Ensure to take care of good staff as I'm always on the hunt to recruit professional teammates. â˜ºï¸Tanja L. M.
Customer did not leave a comment.Aaron F.
Customer did not leave a comment.Khadijah J.
Customer did not leave a comment.Irma W.
Customer did not leave a comment.Shantoni C.
The guys worked together as a team which was not. The truck that was orginally assigned did not run. they quickly resolved the issue and replace with another truck.IDA R.
The workers and the people at the counter were very friendly and nice they did a very great job on getting me in there and getting me out over there thank you very much to the U-Haul staff for a great jobJeroy L.
Marvin and the entire staff was very friendly, professional and knowledgeable. I can't say enough how wonderful everyone was there from check-in to picking up and returning the truck. The gentleman that brought the truck over to us even told us to have a safe trip! No one has ever done that before. We will be be renting exclusively from this location in the future! ****Please note- the only issue we had was with traffic as we needed another extension and the lady told us we had â€œdisplaced another customerâ€ by extending and there would be no further extensions which caused a lot of problems as we were struggling to finish in time. We needed a few more hours at least. Not happy about being told I displaced another customer and not happy about being told I could not extend as I have been renting uhaul trucks almost every weekend for the past 3-4 months and I have been â€œdisplacedâ€ several times myself! Moving is not an exact science and things happen that you are not in control of like weather for instance. Very, very unhappy about this which caused my blood pressure to spike and a lot of extra work and we worked all night with no sleep to try to finish. I don't appreciate being treated like a bad child being admonished like a teacher scolding a student. This had nothing to do with the staff at the Edgewood location at all, it was corporate and traffic. I suggest you inform your employees at the â€œtrafficâ€ division not to tell a loyal customer they have â€œdisplaced another customerâ€ and also not to tell them they cannot extend another day if they need it and if it is your policy to limit the number of extensions then another solution should have been suggested like renting another truck. I am still reeling from this as it really cost me a lot monetarily and physically. .Martha H.
Customer did not leave a comment.Anthony S.
Quick, fast servicePriscilla C.
Customer did not leave a comment.edgille G.
Crowded cramped and cluttered. Sanford and son had a cleaner place.Vincent P.
Customer did not leave a comment.WILLIE D.
I set up for a storage also when picking up the uhaul and was handed the key. I asked the I reserved for a storage I was told none was available at the time. I wish I would have known that after I told them the mileage I was taking. I spent extra for mileage after I return the uhaul. Other that everything was fine. Just wish I would have known before handAndrea L.
The staff in the evening were...... locked the doors 30 mins early, and kicked me out and said your truck is over there. The truck was actually hidden in the very back in between storage units. The truck was dirty and the gas gauge was off by more than a quarter tank. This place needs a wash. Clean house. The guys that were checking in the vehicle were nice and polite maybe they should be the ones running the counter. I will never use this location. The reviews on Google reflect the truth. We shouldnt get poor customer service just because this location is in a "rough" area. Someone from district management needs to run this store and get back to Uhaul standards. U-Haul is a great company! This is the first location that I have witness the expectation falling way below. Thank you.gabriel D.
Customer did not leave a comment.Heather S.
My rent time was @11:00AM my equipment was ready..all the people at that location was very professional respectful and helpful. Thanks.Sandra W.
Wanted to say that the lady that help me was very helpfulRobert N.
Keep your current employeesWanda D.
Rude customer service (Sarah), airing out issues about previous management isn't good look for U-Haul. Certainly not something I want to hear about after the location wasn't open on time. This Sarah person was just truly rude and nasty.Bruce W.
Customer did not leave a comment.james w. | Overall Experience
Customer did not leave a comment.Natasha M.
Customer did not leave a comment.ARTHUR A.
Customer did not leave a comment.Michelle G.
We were late taking the truck back because of a delay in transporting items in the truck and Uhaul was very understanding. We appreciated how that was handled!Pat S.
Pleased with the experience.Jennifer C.
The guys were very respectful, gave me a clean cargo van and mademe feel comfortable in understanding the processRashone S.
I need to make a claim on my truck that was damagedlinda W.
The dolly was missing and I had to return to location to getâ€¦Sara W.
Customer did not leave a comment.Qkwaisarah B.
Customer did not leave a comment.Devin G.
Customer did not leave a comment.Edith J.
Really well mannered men!Jalisa B.
Very helpful and professionalBryan D.
We have had several opportunities to deal with Marvin. He is by far one of the very best people you have working for you. Very friendly and knows his stuff. Please let him know we appreciate him very much.Danny R.
Customer did not leave a comment.Natasha M.
Marvin is the guy that helped us. He is Awesome and I would surely recommend him highly to any of my friends needing U-Haul services. Thank you for a job Well Done!Danny R.
The communication was so bad. They sent me to 4 different until I got to this location they took care of me and was very nice. I waste more gas trying from place to placeTaneisha C.
Good experience in the past years.Beverly H. | First Impressions
Excellent service both at pick up and equipment return.Gustavo H.
The supervisor or manager was very nice and went above and beyond,(the black guy from out of state with plaits in his head with red mixed in it)April C.
Customer did not leave a comment.Larry D.
I loved all the employees there. Very professional but keep it G. I would recommend to everyone. Definitely coming back.MARY W.
Customer did not leave a comment.John B.
Friendly serviceRebecca K.
Great service!!!!!Charlotte J.
Customer did not leave a comment.Julian C.
Customer did not leave a comment.Andrea P.
Customer did not leave a comment.Katia S.
Customer did not leave a comment.tasha G.
Customer did not leave a comment.allison S.
Very polite and helpful. Many thanks!WILLIAM R.
The uhaul I had was full of roaches in the front part. When it's night and you go in there it's an infestation. And you're scared that they will get in your things and they did luckily I was able to kill the ones that was in my bags. Just disgusting how many roaches was in the uhaul. They should be bombed and left off the rental list until that's taken care of. Because seeing one or two you're like ok but seeing like over twenty in the small space is just disgusting.Christine W.
Customer did not leave a comment.Boris L.
Customer did not leave a comment.evelyn M.
Anthony K was very professional, patient and helpful. He made sure that all our questions were answered.Felicia C. | First Impressions
I thank everyone for help me through this experience. Getting me in and out in a timely manner!Andre R.
When I came in I gave them my reservation number.. and they couldn't find it at the location I was at.. but come to find out the person that was helping me put in his code from the location he worked.. because he was just helping out at that locationâ€¦.after realizing his mistake and taking all my information over again.. the lady that work there put in the right code and my reservation popped up.. Then He apologized â€¦.smh.. I'm glad I went 30 mins before my reservation to deal with all they had going on.. Im glad I knew how to be patient after getting put on hold during my transaction several times.. so they can assist other people walking in while I wait.. it took longer than I assumed it would.. but after I got the truck.. it was clean and I returned it within the hour only going 11 miles I got a good rate.. so the overall experience was ok.. but the checkin was a bit frustrating even though I made reservations..Sunserious S.
Customer did not leave a comment.donna w. | First Impressions
Karen and her crew at the Edgewood location are excellent examples of great customer service. I rent equipment from this location regularly, Karen always takes care of me when I'm in her store. On this day, I let her know that I tried to rent a 20' truck online, but was told there was not one at this location. Since I like doing business at Edgewood, I reserved a 15' truck. When I told Karen of the situation, she was able to get me into a 20' truck for the time that I needed it for the day. I love doing business with Karen and her team.David S.
Customer did not leave a comment.Gerald C.
Nothing everything went greatKenneth W.
Customer did not leave a comment.Paris t. | First Impressions
The customer service was good but the equipment is poorly maintained. The truck I rented battery died after we unloaded twice. making the move take longer. Also I was unable to use roadside assistance because the truck wasn't showing under my rentals online. I notified the attendant at return these issues caused wasted time and money because I was unable to complete the move.TYISHA D.
Staff were wonderful for everything I needed. Truck was ready and I was off to work quickly. Thank you.DAVID T.
Customer did not leave a comment.Clinton N.
The rental rate I agreed to was 19.95 per day. Upon return I was charged 79 per day without my consent. She then pointed to the section in the agreement regarding the best rate guarantee which stated uhaul may calculate the best rate for ME. Me being the key word not for uhaul. Being that I prepaid and the payment was takin daily, this in fact was NOT the best deal for me. I did not have a bill remaining at my original rate so how can that rate be BEST FOR ME. Uhaul is a fraud and scammers. I will be seeking legal action.Archie G.
The employees were wondering and good customer service.Angelia S.
More staff available seems like it's always one person working which means they have to work inside and outside and people are waiting longer than anticipatedCourtney F.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.RAMON J.
Customer service is horrible.Tristin G.
Customer did not leave a comment.SARAH T.
Customer did not leave a comment.Michelle C. | First Impressions
Great experience altogether. The only thing I didn’t like was that I reserved one type of storage unit only to find out I wasn’t able to get the one I’d agreed to and had to go for with a more expensive option that was also outdoors.Marcus B. | Overall Experience
Customer did not leave a comment.Jorelle A. | Overall Experience
Your staff did a wonderful jobWandella D. | Overall Experience
Customer did not leave a comment.JOSEPH C. | First Impressions
Customer did not leave a comment.Christine B. | First Impressions
Ramps should be installed at entry ways to storage for easy access instead of a stepKeisha B. | Online Move In
Customer did not leave a comment.Joseph D. | Overall Experience
Customer did not leave a comment.yolanda A. | Overall Experience
Customer did not leave a comment.passhion w. | Overall Experience
The customer service was exceptional even though they were short staffed. I will gladly use the again.VALERIE D. | First Impressions
the best staff.RONNIE M. | First Impressions
Customer did not leave a comment.Lewis B. | Overall Experience
The staff was wonderfulVONCEIL B. | First Impressions
Customer did not leave a comment.Ivonna H. | Online Move In
Customer did not leave a comment.Tierra W. | Online Move In
Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to Allbetsy y. | Overall Experience
The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storageJoseph D. | First Impressions
The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of themSheila D. | Overall Experience
Customer did not leave a comment.Lacora h. | First Impressions
Ms. Belinda and Ms. Karen are the best.DANIELLE J. | Overall Experience
Customer did not leave a comment.Felecia G. | Overall Experience
Customer did not leave a comment.Shymia J. | First Impressions
Customer did not leave a comment.Preshus F. | Overall Experience
Customer did not leave a comment.Lewis B. | First Impressions
Rate increase to high. It increased twice since my original rentalBETTYE B. | Overall Experience
Customer did not leave a comment.tijuana k. | Overall Experience
Customer did not leave a comment.benjamin c. | Overall Experience
However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.Henry S. | Overall Experience
N)ARashad M. | First Impressions
The manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environmentCAROL S. | Overall Experience
Customer did not leave a comment.maurice s. | Overall Experience
Customer did not leave a comment.GERALDINE B. | First Impressions
Customer did not leave a comment.Chanell B. | First Impressions
I have used Uhall before, and would have no reservations about using them in the futuredeborah r. | Overall Experience
Customer did not leave a comment.Celestine G. | First Impressions
Customer did not leave a comment.robert w. | Overall Experience
Karen the store manager she's a sweet person and was very helpful to me .THANK YOUSABRINA S. | Overall Experience
Customer did not leave a comment.Rajah W. | First Impressions
Very pleasant customer service Karen was very outstanding...regina g. | Overall Experience
Customer did not leave a comment.Victor E. | Overall Experience
thank yougwendlyn s. | Overall Experience
HorribleJulia J. | First Impressions
Customer did not leave a comment.shardae j. | Overall Experience
The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her nameEDWARD W. | Overall Experience
Customer did not leave a comment.mitzianne w. | First Impressions
Customer did not leave a comment.wanda m. | Overall Experience
Customer did not leave a comment.ALBERT F. | First Impressions
Customer did not leave a comment.Felecia G. | First Impressions
Customer did not leave a comment.regina g. | First Impressions
Customer did not leave a comment.Dustin R. | Overall Experience
Customer did not leave a comment.Dustin R. | First Impressions
Awesome manager/assistant manager!!!PAMELA W. | Overall Experience
Very professionalDana P. | Overall Experience
The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.HELEN H. | Overall Experience
Customer did not leave a comment.Antoneia G. | First Impressions
Costs are more than most other storage units....Randall J. | Overall Experience
Customer did not leave a comment.Chvon M. | First Impressions
They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.Archttrea L. | Overall Experience
Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena FergusonKeena F. | First Impressions
Customer did not leave a comment.MARIA S. | First Impressions
Customer did not leave a comment.dian m. | Overall Experience
Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was goodalvin w. | Overall Experience
Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience evertabitha s. | Overall Experience
The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. ThanksCarol A. | Overall Experience
Customer did not leave a comment.takebia Dayvonne F. | Overall Experience
Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.Kamal M. | Overall Experience
Customer did not leave a comment.quiana P. | Overall Experience
The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raisesophia f. | Overall Experience
Customer did not leave a comment.teresa a. | Overall Experience
Customer did not leave a comment.roland b. | Overall Experience
Everyone is friendly and always address my concern quick and fast as if am the only customer!tyshecia s. | First Impressions
card access system failed to work.. long lines...Matthew D. | Online Move In
After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.Nigel P. | Overall Experience
Everyone was very helpful for the beginning to the end with ms.deescheronda h. | First Impressions
Customer did not leave a comment.Michael R. | Overall Experience
You all are wonderful. Thank you so much for assisting me above and beyond. GOD Blesssandra r. | First Impressions
Customer did not leave a comment.Trenitka W. | First Impressions
Very professional and courteousDereck C. | Overall Experience
Very nice employee'sjohn a. | Overall Experience
I just love doing business with your companies my god blessed everyone.wayne j. | Overall Experience
I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was notedRobinn W. | Overall Experience
Ijulie b. | Overall Experience
My customer service rep was professionally courteous, competent and patient.Linda H. | First Impressions
NotBEVERLY P. | Overall Experience
Nice an clean placealbert u. | Overall Experience
Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.Lisa O. | First Impressions
Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongingsjovonda w. | Overall Experience
Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!ANTHONY R. | First Impressions
Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊Pamelia S. | Overall Experience
Thank you for the serviceKeith M. | First Impressions
I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank youLinda N. | Overall Experience
Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.frances f. | Overall Experience
Very curious and kind heartedjune j. | First Impressions
Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hrfrances f. | First Impressions
There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps insidecassandra g. | Overall Experience
Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice thoughkaliyah m. | First Impressions
NaCassandra W. | Overall Experience
Very nice employeesalbert u. | First Impressions
The manager Kaley was always awesome!penelope w. | Overall Experience
Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!Jamilla D. | Overall Experience
Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.Geraldine C. | First Impressions
Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank uJames W. | First Impressions
More staff is needed in the office.The wait time is always too long.Pamela g. | Overall Experience
My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.TIRZA A. | Overall Experience
Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.ANGELA W. | Overall Experience
Thank u my experience what greatlisa W. | Overall Experience
My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maoremarvin c. | Overall Experience
N/AFELICIA C. | Overall Experience
I have no additional comment. The experience was pleasant and l was satisfied with the service l received.EMMANUEL A. | Overall Experience
Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them againCarmilita H. | Overall Experience
We were in need of service and you were there for us and we will come again if needed thank youClifton Wilhelmina J. | Reservation
There should be a security guard on duty.latoya o. | Overall Experience
The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank youkeisha a. | Reservation
My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questionsDomonique A. | Overall Experience
When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could beaquanette w. | Overall Experience
I was very impressed with all of the above.LYNDON S. | Overall Experience
Over priced for those small units but Thanks for housing my items with no incident.. Thanks MLMELITA L. | Overall Experience
Very professional and courteousWalden N. | Overall Experience
The experience was great.juacqueline t. | Overall Experience
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