Customer Reviews for U-Haul Moving & Storage at Enterprise Way

3,738 reviews

2076 Enterprise Way   Kelowna, BC V1Y6H7

(250) 762-8306

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(250) 762-8306

2076 Enterprise Way
Kelowna, BC V1Y6H7

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Reserved a unit to find out the morning of it wasn't available. No phone call to confirm. Wasted my morning due to a lack of communication. No employees on site wearing masks. Recieved much better professional service from Westbank. Will use this location from now on.

Spencer P. 
Rating:
5.0

Customer did not leave a comment.

MONICA G. 
Rating:
3.0

Customer did not leave a comment.

Elmer Peter E. 
Rating:
5.0

Trailer had a flat tire on route but road side service replaced the tire on a SUN. and a 1 hour drive to our location.

GERALD K. 
Rating:
4.0

Customer did not leave a comment.

Carine H. 
Rating:
4.0

As per usual the staff is great and the equipment is up to the task. The website is great for bookings. However, the checkout process on the website is terrible. Buttons don't work, pages hang, sometimes the whole process is reset and you have to start over.

DAVID O. 
Rating:
5.0

Our experience was very positive. Easy pick up and drop off of vehicle.

cathrine H. 
Rating:
5.0

Fantastic experience all around! Thank you!

BARBARA K. 
Rating:
4.0

not location specific...check in procedures should be simplified. requiring pics of drivers' license be submitted electronically can be challenging for customers who don't use smart phones and data. i tried to check in via links sent to me but they did not work. and checking in at store was difficult as i did not have wifi and do not use mobile data. clerk took pic and submitted for me, thankfully.

CHRISTOPHER E. 
Rating:
5.0

The wratchet hand winches for the hold down straps were pretty seized could use lubricant . Other than that was a good experience.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Shelley A. 
Rating:
3.0

Our biggest challenge was Uhaul not guaranteeing a vehicle for the day we needed it. With a major, cross province move, the uncertainty created a lot of anxiety, so we confirmed with a competitor who could guarantee a truck. Only problem was it could not be one-way. When Uhaul confirmed availability two days before the move, we decided to go with Uhaul because of the one-way rental, but we had to spend nearly two hours on the phone as Uhaul Had now arbitrarily changed the rate, adding nearly $600 to the cost. So while in the end, the truck did what we needed it to do, it was not without a great deal of difficulty and frustration.

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

I arrived just before 7pm to drop off and the staff would not do the personal dropoff I had to do online and it cost me another 15 dollars

Pierre C. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

When I moved into my storage unit the rental agent was unable to pull up my reservation despite the fact that he was reading the reservation number off an email from uhaul on my phone. Only solution was to rent me a bigger unit than I reserved and I had to pay the extra monthly fees for it. Also they made me buy a lock from them simply because they didn't like the one I had and said I couldn't use it on their locker. A couple of weeks into the rental I then got an email informing me that my monthly fees would be going up an additional $10 per month. To top it all off they don't list a phone number for the actual Kelowna location anywhere on their website so if you want to talk to someone at the office you literally have to drive all the way down there and do it in person. This place is a joke. Glad to have it out of my life!

Chris L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELDON B.  |  Overall Experience 
Rating:
4.0

Lighting in the locker could be better but other than that everything was very good.

Don F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda R.  |  Overall Experience 
Rating:
5.0

Excellent service

CRISTINA L. 
Rating:
4.0

Customer did not leave a comment.

BRUCE P. 
Rating:
3.0

The equipment was not available on the date reserved, we had to wait a day. We did not receive a call or email advising us it wouldn't be available on the day reserved. A bit inconvenient but fortunately we were able to rearrange our schedule. The local store gave us a $50 credit for our inconvenience, that was appreciated.

Derek I. 
Rating:
3.0

Customer did not leave a comment.

GLEN B. 
Rating:
5.0

Customer did not leave a comment.

Fiammetta Y. 
Rating:
5.0

Was great service.

Milind P. 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre L.  |  Overall Experience 
Rating:
5.0

The ongoing construction made it quite dusty inside

Shelley g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

HENRY O. 
Rating:
5.0

Didn't have the dolley I ordered and was out of the medium boxes - but customer service was excellent

CHRISTOPHER B. 
Rating:
5.0

Trailer tires were worn but ok. Tire pressure was a bit off.

David H. 
Rating:
3.0

Vehicles were not ready for all 5 of us who were in line. Truck was not clean either once I did get it. Waited 45 just to check in the rental. Not acceptable.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

Ken T.  |  First Impressions 
Rating:
1.0

Although we had booked with your company near a month in advance. At 5:30pm the day before pick up, I recieved a notice from your company saying that despite booking well ahead, we would recieve the wrong vehicle, in the wrong town, 2 hours away from our selves. All locations close at 7pm around my area, I spent the next 2 hours in automated hold loops trying to fix your mistake. The only person of whom was any help was the kind elderly man at the wrong location in a small village 2 hours away. Aside from that one individual the entire experiance of dealing with Uhaul was underwhelming in the least and near criminal at the worst. I will not advise any one to use your service, in fact I will actively denounce your company.

Miho F. 
Rating:
2.0

Not enough staff to take care of customers. Very long wait!

JESSIE W. 
Rating:
4.0

Customer did not leave a comment.

Ken T. 
Rating:
1.0

Disorganized and unprepared staff. Could not clarify drop off location.

Anthony S. 
Rating:
1.0

The enterprise location wasn't helpful at all…. I called them the day before to confirm my reservation and to pick up at the enterprise location. The day of the move I went to pick up the truck and they said it was at the west Kelowna location, AND that the price was a lot more than quoted before… after being very frustrated I went to the west Kelowna location and the lady that help me was very helpful and apologetic….

Kyle B. 
Rating:
5.0

Though the location is great, the truck was clean, and the people working at the location are great, let me give you my whole hearted feedback: I have never seen a company try to push off the work load onto an app/web interface and force the client to do everything. Of course, the app/web started misbehaving for me, and I had to keep trying and trying and trying to get the pictures to upload, but they wouldn't. You are now forcing people to be technologically advanced and have the phone to do the work and you're taking the workload off of any of your workers. Maybe that is so you don't have to hire as many people, but let me tell you as a technologically adept individual, I resented the fact that I was having to do the work YOUR company should be doing, and I strongly recommend that you abort this client-does-the-work methodology and get back to servicing the clients. I will avoid renting from you in the future to avoid that frustration again. I just want to pick up and go, and then drop off and leave.

REES M. 
Rating:
5.0

N/A

philip L. 
Rating:
1.0

Truck i reserved over a month ago wasn't available. Smaller truck provided, no discounts for the inconvenience. Truck sounded like it was about to break down at any minute. Waited 45 minutes in line to get truck. Charged for fuel overages even though we refilled to the same amount. Ridiculous experience overall

HEATHER R. 
Rating:
5.0

Nothing in special

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

SIDNY M. 
Rating:
5.0

N/A

THOMAS L. 
Rating:
5.0

The online return process I found it hard to navigate, it could just be me.

Cesar A. 
Rating:
1.0

We've rented twice in the last month and neither times was our reserved truck available.

JAMES D. 
Rating:
4.0

Great location, lots of moving supplies on hand, easy drop off, check-in was easy given that I pre-booked online. The condition of the vehicle however was very poor. Too many dents and scratches to mention, and it wasn't received washed and clean.

DAVID H. 
Rating:
3.0

Don't lie.

David K. 
Rating:
5.0

Excellent service. Guy found for us storage, and then, when we figured out, that it was too small, he had changed it to bigger one in couple minutes. We also returned trailer. Was very fast and one spot service. Great place!

Ievgen L. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Your this location interprise way kelowna here one guy lilet he was so rude please you can take action we don't like this kind person

TAJINDERPAL S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
1.0

Dirty truck. Dropped off truck in Kelowna and told "all good" Received an email of non return What the fuck..... Truck was finally found Head office advised me I returned to the wrong location 70 km away from my location. I have used uhaul 3 times and every time there have been massive mistakes costing me sooo much time and stress. Never again...

RENE B. 
Rating:
5.0

We were very well treated, moving can be stressful.

WALTER W. 
Rating:
3.0

Staffing was below acceptable limits. 1 Person to run the front desk. 1.5 hour wait to pick up an online booked vehicle is ridiculous. The only staff member needed to leave the front desk and did not return for almost 45 minutes. No one else was in the front office, people were just standing there for 45 minutes not even seeing anyone working in the front... Just a really bizarre situation. When the sign posted says new staff please be nice and it has dust on it, it shows that the management of this location must be pretty bad and unacceptable to the people working there... Staff reported that people typically last around 4 months before they go. Sad...

JOHN A. 
Rating:
4.0

Renting a truck by walking into a location and talking to a person used to be a very quick and simple procedure. Usually driving away in a truck in under 10 minutes. Now with this new mobile system it's slower. Whether it's pages that won't load or buttons that don't work it's generally a time waster. This last time I had to get a staff member inside to do the whole thing on the computer for me. And he was very fast. I'm sure that U-haul corporate has spent a lot of money on this new online option for checkout. Not a great product considering everything is done on phones now. Please try harder.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

GERALD R. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

I think your equipment is in great shape.:) .

Harling P. 
Rating:
2.0

Customer did not leave a comment.

Julia Q.  |  First Impressions 
Rating:
5.0

the guys were attentive and positive and helped me out with a few questions i had on another rental Nice to see a brand that has been able to maintain a level of service that seems to have disappeared in many aspects of business over the past 5 years.

BRIAN G. 
Rating:
1.0

Long lines are the norm for this location. They usually only have one staff at the front counter while others are doing their best to avoid having to interact with customers. Picking up or dropping off is a frustrating experience

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

GREG B. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

This storage was rented BUT never used.I had to find something I could drive up to. So I found something 5X5 for $55 a month for the next two months !!

JENNIFER F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHEENA O. 
Rating:
2.0

Hire more staff and keep the place clean.

Stefano D. 
Rating:
5.0

Pierre is a great asset to your team setting up trailer. The best

MARK U. 
Rating:
5.0

The person at the drop off station was awesome, a very helpful guy!

michael M. 
Rating:
5.0

Customer did not leave a comment.

Hendrik R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUGH C. 
Rating:
3.0

the inside and outside was a little dirty. When I got home and opened the roll up door, there was broken glass inside.

THEODOROS K. 
Rating:
3.0

Instructions on contactless pick up. We picked up the uhaul on Sunday morning and it took us a half hour. The instructions to get the key were totally incorrect. I waited on hold for 15 minutes then we found the lock access at the front door not in the truck like it stated. I never did end up getting through to anyone on the phone. Everything else went great but this was a hassle. Standing outside in the cold trying to figure out where the keys were and then set us back on time before we started a big day moving.

Terri M. 
Rating:
2.0

I reserved a utility dolly with the truck rental, but it was not in the truck when I picked it up and the location had none available

Spencer H. 
Rating:
4.0

The isle I was supposed to get my key from was being used as regular isle so I had to wait instead of jumping the line to get my key. Seems pointless to have signs and sell that feature when it's not used.

Kendall B. 
Rating:
2.0

Had booked truck for 24 hours. Upon check-in my booking had been altered to be a much lower rental time. Was told they were overbooked and had to argue just to get the original rental time I had reserved for.

Ryan R. 
Rating:
5.0

Had a seamless experience from when I picked up to when I dropped off. There was a minor issue the day before when another client had overbooked and the manager called to see if we could rebook my reservation, but Cale was professional and quick to fix the issue. Great customer service and fast transaction upon pick-up/ return, thank you!

Lindsay K. 
Rating:
5.0

They were incredibly busy, lines were long, all staff were wonderful but they need more people there on the last weekend of the month!

KIRSTEN H. 
Rating:
1.0

Having the correct equipment would be very much appreciated I reserved a tow dolly and when I went to pick up it wasn't there had to use a trailer instead not HAPPY at All

Eric W. 
Rating:
5.0

How much fuel should be kept after use, need proper indicator, picture of that will be more useful.

Pratik G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
2.0

I rent lots of trucks and on this Thurs past some head office rep cancelled my booking without my knowing or permission! This could have been disastrous!! I was stressed but we found a truck after un-cancelling my reservation I made a month to the date! The truck I got was old and am worried lots that this location gets the bare min on trucks to rent! For a city of like 170,000 ppl now, 4 or 5 large trucks is not enough at all to suffice the number here who need trucks!

NOLAN P. 
Rating:
1.0

Don't yell at me at 7 in the morning.

ARHAM K. 
Rating:
5.0

They were fast and accommodating and it took no time for a drop off excellent system

Marvin F. 
Rating:
3.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROI P. 
Rating:
1.0

You over charged me please refund my money

TANNER E. 
Rating:
5.0

Excellent customer service. Helpful and friendly with the right number of employees available to be able to give great service.

TANNAN T. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

keep doing what you're doing. Look forward to renting another truck in future. Cheers, Marten

JAN K. 
Rating:
5.0

Matthew Ortiz was extremely helpful keeping our reservation on track and Amy in Kelowna was so kind with handling our UBoxes. Then in Santa Clara we really appreciated Andrew & Chris they made our move easy.

HENRY O. 
Rating:
5.0

Nothing for this location. HOWEVER, Pandisy Food Basket a closer drop off location is not to be trusted advertising themselves as a neighborhood UHail drop off point, they gave me the run around. I finally gave up and dropped the Ugsul off the next morning at the Enterprise location.

blair K. 
Rating:
1.0

Customer did not leave a comment.

darlene n.  |  Overall Experience 
Rating:
4.0

A little dirt remaining in cargo van, but it wasn't a problem for what we were moving, it was very easy to sweep out. All-in-all, it was good experience.

JUSTIN V. 
Rating:
5.0

it was good

DONALD W. 
Rating:
4.0

Many clients. Yet service still is good

MARK U. 
Rating:
2.0

Reserved to dollys for to go with the truck but only 1 was available.

ANDREW M. 
Rating:
4.0

Busy place, conveniently located. Staffing seems to be an issue but representatives were polite and accommodating. Online West Side and Findlay Road, they do not have loaner hitches or adapter plugs and had to purchase the plug for a probable one or two time use.

Leslie P. 
Rating:
4.0

The trailer was buried behind multiple other rental vehicles. Poor guy working there had to unbury it. Was hoping to be in an out but had to wait 30 mins for him to unbury it. Rental pickup took a lot longer than I wanted

CODY C. 
Rating:
1.0

Fix the app

REGAN B. 
Rating:
2.0

Felt understaffed. Very long lines. Poor guys running but couldn't keep up.

Kaitlyn F. 
Rating:
1.0

I am grossly dissatisfied with my entire experience at UHaul. The clerk serving me treated me like I was a moron. At first, he told me there were no cargo vans available despite having given him my name and let him know that I booked online. Then he did not give me any instructions on how to find the van. I thought the van parked out front was the van I rented but the key didn't work. When I went inside to ask, he continued to be condescending toward me -- he and another snickering as I exited the shop. Then a helpful clerk (didn't catch his name, he was black) came out after to me to explain that there is a number on the keychain that corresponds to a number on the vehicle - this was not explained to me by the first clerk. The van was dirty inside and out when I picked it up, yet I was charged a cleaning fee. I did not contribute at all to any dirt in or on the van. Further, the clerk serving me did not tell me where the key return was so when I returned it that night, it took me awhile to find it. I will not use your business again, nor will I recommend it, especially to another woman.

Margo Y. 
Rating:
4.0

Customer did not leave a comment.

Lina J. 
Rating:
4.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

I dropped off the truck and tried to go online to say I have returned the vehicle and I could not get the website to register my location. It took me 45 mins and I had to finally call in. Definitely frustrating but it had nothing to do with the guys at the location. Please higher more people so we don't have to wait 1/2 an hour in line as well. Once again that is nothing to do with the employees. Thank you have a great night

DAVID G. 
Rating:
1.0

Get more organized. Don't mess up customer orders and make it feel like it's their fault. It took way too long to resolve your error and made me wait 40 minutes when I returned my equipment.

Joel G. 
Rating:
2.0

Disorganized, understaffed , took two hours instead of 1/2 hour !

tracy h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA-LEI S. 
Rating:
5.0

Customer did not leave a comment.

Sharlene O. 
Rating:
2.0

The vehicle/ van I rented was filthy outside with grease and tar all over it; so dirty I couldn't confirm there was no exterior damage. The indicator was broken and I was stopped by police as they believed I was not indicating while turning. Wipers were well worn- That was my experience

BLAKE C. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

The vehicle was clean, equipment I reserved was ready and vehicle was available and ready to go.

Barbara P. 
Rating:
4.0

Customer did not leave a comment.

Anthony K.  |  Overall Experience 
Rating:
5.0

Thank you so much. The lockers were exactly what I needed and it was very helpful to have a dry load/unload bay. Only issue is the elevator does not stop properly to match the floor height. Another customer had a large picture tip because of the unevenness and the glass shattered. It should be a simple fix.

KEVIN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harry s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick John O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey E.  |  Online Move In 
Rating:
5.0

Awesome

Dawn H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
1.0

1) Staff put an extra lock in my storage unit even when the monthly rent was being withdrawn from my credit card every month 2) The excuse was that I did not have a proper lock in my unit, although the lock we used was a uHaul branded and recommended lock 3) When I complained about this I was informed that they had left a telephone message advising me to change the lock to a round style lock to get in line with security guidelines 4) When we rented the unit those locks were out of stock and on the recommendation of the staff at the time we used an alternative uHaul lock 5) I was unable to change the lock even if I wanted to because I was in Calgary at the time of the message and I would not have spent $550 for a trip to Kelowna just to change the lock. 6) I had a very poor experience with your staff this time not only because of this, but because uHaul had messed up my trailer reservation for Monday, September 27 and given me notice just a day before that my trailer was a 4X8 instead of the 5X8 I had reserved in August. Your staff was not very helpful in trying to redress this poor planning on the part of uHaul blaming the central scheduling unit of uHaul for this poor treatment

Carlos S.  |  Overall Experience 
Rating:
4.0

Great size unit, the staff were helpful and friendly. My only issue was there was some trash left behind from the previous renter, including 2 syringes. I will need to sterilize the unit before I feel safe moving stuff in.

Adam F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ajay J.  |  Overall Experience 
Rating:
1.0

I will avoid using Uhual even again. Worst company I've ever dealt with. To clarify, staff were friendly and tried to help within their limited means. I was rented a vehicle storage stall that wasn't even available as it was covered in construction debris. I walked around and around trying to find my spot, not a single person available to help me. Finally another customer helped me out. I did finally find a staff member to help me but he was reluctant to do so (but still friendly once we started walking and talking). Got my stall switched to one that was actually available. Then I needed to refund a storage lock I had just purchased as it wasn't required. Not sure why I wasn't told that when I was purchasing it. The same staff member tried to refund the lock but did not have the authority to do so. Asked manager to come and help but manager refused to do so. Told staff to have me leave the lock and it would get refunded - it never did. I called the call centre numerous times. They tried to help and emailed Uhual asking Uhaul to call me. No one ever contacted me. Worst experience ever. I will never recommend this company for vehicle storage. The hours I wasted trying to just get some help are astonishing.

Kerry L.  |  Overall Experience 
Rating:
2.0

Definitely understaffed. Purchased a storage unit. Was given no details about it, how to enter, or what. I was just given my unit number and a map and was expected to find it on my own. The other thing is… the unit that they reserved me doesn’t even exist so now I have to go back, wait in line where only one person is working, to confirm the right unit number. So annoying.

Karla L.  |  First Impressions 
Rating:
1.0

Very understaffed and disorganized. I feel bad for the couple of people working that had to juggle everything.

Aiyla F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ching Him W.  |  Overall Experience 
Rating:
1.0

Booked the storage online 2 weeks in advance. Showed up at the facility at 6:45pm with my load of belongings. I was informed that Uhaul in Canada doesn’t accept the online bookings. It was confirmed, so what is that all about? Not good. Thankfully, there was a space available. However! I was told I couldn’t unload because they were closing in 15 mins, although it’s secure with a code etc. There I am with a rented trailer that had to be back that night, my hired help and a storage space I couldn’t access. So although the space was acceptable, the service I received was terrible. Some staff friendly, others not.

Leanne A.  |  Overall Experience 
Rating:
4.0

Hi there, I 've always had great service and felt confident about leaving my belongings with u - haul. However, as I went to return my locker last, friday, saturday and sunday... I waited in line for over an hour each time. SOOOOOOO FRUSTRATING! I wasn't able to actual close my file until Monday, or Tuesday.

Barbara G.  |  Overall Experience 
Rating:
5.0

Better signage to get to main storage door. Otherwise once inside all was fabulous. Amazing staff

Growth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  Overall Experience 
Rating:
1.0

We took our boat out of storage in June. We waited in line to let the staff know and were told “the billing system is down” but assured our account would be closed. We were charged for storage again in July. We went in and spoke to a “manager” who apologized and told us it would be rectified that day. We were charged again in August. Again, we went in and met a different manager who apologized, told us there was a lot of staff turnover but assured us we would receive a refund that day. We were charged again in September. We went into the location yesterday and met with Cale - he handled the situation on the spot, provided us with receipts for the refund of the overcharged amounts. Cale was the first, and only, employee who was professional and dealt with the situation. Thanks very much to Cale.

Todd V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK A.  |  First Impressions 
Rating:
5.0

The alarm that goes off every couple minutes is terrifying and annoying, possibly deafening. I was organizing my stuff one day and my gods I had ringing ears after.

Joel J.  |  Overall Experience 
Rating:
3.0

I found the irst staff member at the counter; seemed like he wasn't interested in helping us at first. This is when we first acquired the unit. The second time I went in the employee was great, very helpful and polite and was quick about getting the receipt to me and close the account.

Craig H.  |  Overall Experience 
Rating:
2.0

The facility is lovely. Everything is brand new and has plenty of space. A complaint I have is that every time I used the bathroom, it was always dirty with garbage overflow, dirty floors and toilet & the sink always had gross stuff in it. Also only having 1 bathroom for a facility that size is ludicrous!! At the very least there should be a washroom on every floor. The times I’d gone to my unit there was a young woman pushing a cleaning cart, yet I seen her spending more time texting and talking on her phone then pushing a broom. Regarding access to the facility, it should be a 24 hour availability. There’s already security in place so why not have 24 hour accessibility. However I’ve had interactions with the manager who is extremely nice and accommodating. The rest of the staff were fairly helpful, yet you can tell they don’t really care about the job.

Danielle G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFFER O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Scott H.  |  Overall Experience 
Rating:
2.0

I paid for an extra month because I was waiting for the carpet to be laid in my new place new place I was out by September 3rd but paid for all of September and have not heard back from the manager about getting reimbursed

Wayne M.  |  Overall Experience 
Rating:
5.0

I only changed rental sites since I needed a larger one. I find U-Haul efficient and convenient. Kind regards, Bryan Proskiw

Bryan P.  |  Overall Experience 
Rating:
5.0

For being a first time storage renter, the setvice and facility were both great

Dawn H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurine O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malcolm f.  |  Overall Experience 
Rating:
2.0

Online, U Haul central and local counter systems are not coordinated well enough for efficient service. Several simple misunderstandings with the locker, length of rental, hours open, no direct line to contact the upcoming rental lication makes the process total chaos and costly foe UHaul and the the customers. Thank you

Stephen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neill M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephane P.  |  First Impressions 
Rating:
3.0

Some staff is more knowledgeable than others. Some staff explains more than others. Some staff puts in more effort than others. We dealt with 2 different staff on the same day for the same renting of a locker. Plus my name is not right. Question #2. 1st guy yes. 2nd guy no.

Danna j.  |  First Impressions 
Rating:
4.0

Would like to have 24/7 access to the storage facility.

David K.  |  First Impressions 
Rating:
5.0

The young man that helped me yesterday was so nice and knowledgeable. Very pleasant as was the manager. Very impressed with the customer service, as has been the case each and every time my son or I rent a u-haul truck. Am very glad I was able to secure a storage unit from you. Sincerely, Lois

Lois B.  |  First Impressions 
Rating:
4.0

More moving dollies needed.

Rhonda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol L.  |  First Impressions 
Rating:
1.0

Access hours are unreasonable. Elavator in bad need of programming, doesnt stay open long enough. And is not set properly Level on second floor. I would think Hydrolic leak which is not properly fixed. Alarm's are not programmed properly. ( I go and open my locker, Close it and open again and Alarm goes off. Not Very Good at all. Alarms Go off all the time making it redudant, and useless. Nobody cares about alarms. They should be turned on only at night-time and a Security Officer should come not staff. Air Conditioning was not on at the srcond level making it unbearable this last week. And some of my antique Collection was littered with debris from maintenece cutting holes in the ceilling from leakage repairs. I have photo's to prove. The manager was very helpfull though. Considering Lack of help during the end of the month times. Very busy here in Kelowna. I hope these comments will help rectify some of these issues. Thx Hans Horn.

Hans H.  |  First Impressions 
Rating:
5.0

I managed to just barely fit my items into a 10x10 unit, it would be nice if there were more larger units.

Teresa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosanna V.  |  First Impressions 
Rating:
5.0

The staff that helped me sign up were great!

John D.  |  First Impressions 
Rating:
1.0

Lengthy line up due to only one staff member "present" at the desks, entry drive in door for loading was inoperable due to circumstances - which is fine - however this was not explained while at the desk - had to find alternate route on my own which ate up quite a bit of time. On day two of move in the elevator was down - which again is fine - however there is only one set of stairs that lead to the upstairs...??? No secondary elevator?? No second set of stairs? No estimate on when the repairs were going to be performed or completed. Furthermore, lots of individuals disregarding face masks - no staff to enforce mandatory mask guidelines. Lastly, they've so far charged me for my pre-authorized amount for my van rental, however, I used significantly less kilometers than I had estimated. No final breakdown of the final bill was emailed to me. Staff was friendly enough, but this facility is lacking some fundamentals in some significant areas as outlined.

ryan v.  |  First Impressions 
Rating:
1.0

Lots of staff running around but no one to help you out. Waited in line fir a very long time. By far the worst customer service that I’ve experienced in a long time

sheila s.  |  First Impressions 
Rating:
5.0

Best in class customer services from all of the staff at Enterprise Way that I had a chance to interact with

Carlos S.  |  First Impressions 
Rating:
3.0

I paid for a locker cc put on it, I already had a locker so they cancelled second. Took cc off my first locker and charged me a 15 dollar late fee. Had to go to office to straighten out as website did not work and no one waaas answering the phone, arted 50 minute wait

Marie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandrine R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cheryl L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ivan H.  |  First Impressions 
Rating:
3.0

Needs to be open later, and specially on Sundays.

TODD J.  |  First Impressions 
Rating:
1.0

The uhaul agent wasn't able to pull up my locker reservation even though he was reading the reservation number right off the email you guys sent me when I booked it. I ended up having to rent a bigger locker and now I'm paying an extra 20$ a month. Not impressed

Chris L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis B.  |  First Impressions 
Rating:
5.0

The young man who helped me was fantastic! He went through everything quickly and efficiently & I was at my storage locker in no time The only recommendation I have is when checking people in

Danielle G.  |  First Impressions 
Rating:
5.0

It's well organized and clean and I can have free access at my own convenience of time.

James C.  |  First Impressions 
Rating:
4.0

I was rented 2296 when we arrived it had locks on it. Your map states 2 2296 should be reprinted as 2298. Cost me 30min+ of my time to change

Regan F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael s.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Don F.  |  First Impressions 
Rating:
2.0

They didn't walk us through how to sign in and sign out. There's no instructions or map. It took us 30 minutes to figure out how to get in, and another 30 mins to find the unit. Should put a floor layout map on each level. And it would be nice to give each customer a small instruction booklet with photos to illustrate how the sign in/out works.

Ching Ting S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Velma M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

myles h.  |  First Impressions 
Rating:
4.0

I needed a lock to put on my storage unit while I moved from my old unit into the new one and they lent me a lock instead of making me buy one. Everyone was very courteous and friendly.

Chris C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pier-luc M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don D.  |  First Impressions 
Rating:
5.0

Don gave me very good service and was attentive and pleasant to deal with Stan

Stan W.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top