Customer did not leave a comment.EDMOND N.
Customer Reviews for U-Haul Moving & Storage at Enterprise Way
Kelowna, BC V1Y6H7
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At drop off there were a lot of vehicles dropped off that clogged the entrance. It took some time, but the staff member quickly came up with a solution. ThanksDAVID R.
My reservation was changed from in person to mobile without my consent. Attempted several times to access the account without success and had to go into the office. Multiple customers were in the office unable to use the mobile service.DEAN C.
Customer did not leave a comment.FREDERICK M.
Small misunderstanding with previous damage, but they dealt with issue quickly and fairly...overall, great experience.Shane S.
Have staff waiting for returning vehicles come and greet/help the customer returning the vehicleSAMANTHA H.
Remind in the morning to take out the locks at the entrance facility by car couple times need or request to remove to have access by car. For a period of time one of the garage doors not working properlyManuel Moreno R. | Overall Experience
Customer did not leave a comment.JUSTIN P.
Customer did not leave a comment.CHARLES K.
Interact machine wasn't working (info had to be input manually), no ink in printer, had reserved one size trailer and had to rent a different size, the inside often trailer could have been swept out. The customer service was good though.RUNNINGWATER D.
Your equipment check in procedure needs some investigation. The first unit had a very obvious flat tire that should/would have been caught during a check-in. The second unit had a wiring problem with the running lights, again, this was a very obvious defect that would have be noticed during an equipment check-in.bradley T.
Saturday rental, store was busy but great service. Thanks MJMICHAEL J.
The check engine light was on when I first received it, and the guy I returned it to didn't seem concerned about it. It seems like something important to get resolved before more people rent the truck. Additionally, the tires didn't really seem to be very good winter tires, I would recommend equipping the trucks with better winter tires for Canadian winters.MICHAEL H.
We moved to a new storage center due to the constant blocking of access to our unit by trucks and trailers that had been returned by customers and not moved. Snow clearing of walkways and stairs was poor at best. Staff does not acknowledge customers standing in front of them and are generally disgruntled and not happy to assist. This facility has a long way to go in terms of customer service.lara n. | Overall Experience
Customer did not leave a comment.ANDRIY B.
Customer did not leave a comment.DOROTHEA K.
Both picking up and returning the van I was steered to use the self service online tools which were extremely confusing and ultimately I was unable to use. I'm 41 and never have a problem with technologyâ€¦ until today. Refilling the van to 3/8 a tank is a scam and impossible to gauge especially when the fuel gauge doesn't read correctly until after you've driven around for a while. Do better Uhaul! Also, please give me $10 back for the extra gas I pumped because of the slow fuel gauge.JOSEPH H.
The gentleman who assisted us was extremely helpful, courteous, thorough and kind.Susan F. | First Impressions
Customer did not leave a comment.Ryan P.
Rented the 26 foot a d it had basically bald tires on it, got stuck twice in a lot with minimal snowJeremy B.
Customer did not leave a comment.Lynn L.
Customer did not leave a comment.Joris V. | Overall Experience
Again with the pick the drop off was fast and easy no hassle great signage where to park and unhook trailer.Darren L.
I was completely satisfied. fast and efficient.RONALD T.
Customer did not leave a comment.Philip G.
Customer did not leave a comment.Annette S.
The winter tires on my trailer were COMPLETELY BALD. I was getting stuck everywhere in the snow. I couldn't even make it to my destination because I got stuck on a very manageable hillâ€¦ the tires were just so bald that I was getting no traction in the snow. I had to be shovelled out TWICE. I was very disappointed with my rental vehicleâ€¦ I felt very unsafeâ€¦. And I won't be using a uhaul in the winter ever again. Nor will I recommend uhaul to anyone I know.ERICA K.
Customer did not leave a comment.JOSHUA H.
The truck was covered in Snow and the box was 1/2 full, with snow. The fuel Guage was showing the fuel level on Empty. We have had an excessive amount of snow here in Southern BC, and the pick up only has Rear Wheel Drive....not a great feature for Canadian Winter Driving!RANDOLPH P.
Make sure that all exterior lights on trailers or trucks are working properly before customer pickupSteven P.
The truck I got had pretty bad tires for winter time and not much treads left and I almost got myself stuck different 4 times when just trying to move through regular snow conditions and roads that were not properly plowed but not at all hard in a regular car! Was a worry getting back today and it did not even snow much more during the day today. The tire conditions need addressing.NOLAN P.
Customer did not leave a comment.Crystal B.
Customer did not leave a comment.Joaquim S.
I was in Kelowna helping a friend whom was in Calgary and all her furniture was in Kelowna. When we went to get the truck keys and Anne moher had paid for the truck blanket and movers when I and one of the guys who was loading it came to the office with me and they told us that the truck had not been paid for this ended up coasting and extra 2 hours for the guys to load the truck and the driver whom Anne had flown out 5 hours behind leaving Kelowna and coming to Calgary also the truck was at a 1/4 of a tank of fuel in it. Had issues having the guy come out and check the truck. Before leaving with it. . Please contact Anne moher at 4035852891CHRISTOPHER W.
Customer did not leave a comment.Mark R. | Overall Experience
Customer did not leave a comment.ALAN S.
Put on new tires. They were bald and weren't able to make it up basic hills.RACHEL P.
Customer did not leave a comment.benjamin W.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.Cheryl B.
Customer did not leave a comment.Kolin M.
Customer did not leave a comment.Ronald S.
Only one handicap parking spot. It was right in front. Should have a chair or two inside for seniors.Elmer K.
Have everything cleaned and readyHelmut W.
Helped me fet everything sorted as quickly as possible and on my way after fixing the problems the departure location had madeCole C.
The gentleman that assisted me when dropping off the unit was very quick, helpful and pleasant. 100%.BRETT L.
Customer did not leave a comment.Daven C.
Customer did not leave a comment.SIMON C.
Excellent customer service friendly environment and I enjoyed using U-Haul truckAleksandr P.
I booked my uhaul online but that process didn't work and created a headache when I got to the location to pick it up. I did finally get a van to use, and the van was fine, but I was charged for two days when I only used the van for 4 hours, and I was also charged nearly double what the mileage amount was. When I brought this to the managers attention he emailed me to say that he would reimburse me for the overcharges, but never did. It was a terrible experience overall.John O.
Drop off was swift also,it pulled nice,good tires&the truck didn't even notice it,60$ deposit caught me off guard but was returned just as to when the trailer was&in exact condition overall good experience&I just recommend to do your own due diligence&take pics if needs be with a adequate walk around to insure no damages¬e it to them if there is any long before you hit the road saving yourself easily avoidable headaches in the long run,quick & easy...i recommend&don't forget to take into account there will be a refunded deposit so bring a little extra cash& your golden.ðŸ˜‰ ðŸ‘Wade C.
Customer did not leave a comment.Jinping H. | First Impressions
Customer did not leave a comment.Averil K.
Customer did not leave a comment.Amritpal S.
Guy that checked me in was not the worst to deal with but also not exactly trying for the best customer serviceâ€¦ pointed me in the wrong direction for the truck that I reserved and was basically just left to myself to find my own, also I was told that I would be getting a reimbursement for any km's that I didn't use, charged me for 30k in advance he said and I used about 10k, no reimbursement I was told on drop off.. told I would have to pay $2 a liter of fuel if I did not return at 1/4 tank, okay fine no problems but it was right under the 1/4 line, could have fueled it for about $4 dollars, but I never cause I was in a rush to move in my house, my fault, as they went and charged me $56 dollars for it, $26 dollars in fuel and a $30 dollar service charge for returning it that way.. which was also never mentioned at pick up!! So a local rental for around 4hrs that I thought was going to be around $50-60, ended up being $128.. robberyAARON C.
Trailer had a small leak - weather stripping on door. For me it didnt do damage but some stuff got wet. Fix the stripping.KENNETH J.
Customer did not leave a comment.STEPHEN B.
Not sure if it was Kelowna fault but a shit show blamed on the traffic centre of uhual? How is Trail BC considered in Alberta and Kelowna in BC. Someone at uhaul needs to buy a map!RICHARD M.
First time renting a uhaul- Mobile check in and truck share 24/7 are awesome and save so much time! When picking up the keys, there were people ahead of us renting a truck so I waited over 20 minutes just to have the keys handed to me. I also went earlier in the week to purchase a mattress bag and waited 40 minutes with 2 people ahead of me renting trucks. Overall though it was a great experience and in the end I saved a lot using an extended mileage rate for an "in town" move. I also called the call centre a few times and they were very professional and helpful.Tomasz M.
The last month we were using the storage we received multiple phone calls asking for a payment even after they had been told when our final payment would be made.Peter R. | Overall Experience
Your computer system crashed continually, there was some drama going on with the staff, and there were only two staff to help customers. It should not take an hour and forty-five minutes to pick up a trailer. I actually took longer to pick up the trailer than it took me to drive to an ikea warehouse, pick up my order, deliver it to my house and return the trailer to Uhaul. Price is the only reason I would ever use Uhaul againDOUGLAS B.
Assistant manager was standing outside smoking not helping the one person inside who was working on helping customers. The lady helping us was great but there were 10 people in line, I waited an hour to pick up the truck after arriving for my scheduled pick up time, and it was covered in ice and snow. I reserved online and had confirmation email and when I got to the location they said I wasn't scheduled properly and they didn't have a truck. Luckily She was able to find one that someone just returned and get me on my way But rude and unhelpful in the situation. Although masks are mandated in our area the assistant manager was walking in the store without a mask.CHEYENNE F.
Customer did not leave a comment.Marlina Mae D. | Online Move In
Customer did not leave a comment.TROY M. | Overall Experience
Reserved van was not available. Substitution took 45 minutes.siim K.
Customer did not leave a comment.Darin H.
Customer did not leave a comment.alan p. | Overall Experience
Customer did not leave a comment.Larry N.
Customer did not leave a comment.Francois P.
Customer did not leave a comment.GLENN F.
Pick up was made easy and the pricee was reasonable.HOLLY B.
Customer did not leave a comment.carole r. | Overall Experience
Customer did not leave a comment.KATHY N.
Don't believe the 19.95$ cost, my 4hr cargo can rental with 200KM travelled cost me 154$ + 40$ in gas and nobody could explain why to me, bait and switch, never using UHaul again.Jonathan J.
Customer did not leave a comment.WYATT P.
One of the tires was low which I didn't mind. What bothered me was they forgot to come take control of the trailer when they sent me out back. I sat there for about 30 min before unhooking it myself then walking back to the front to try and get back on the road.jason B.
Rented a motorcycle trailer. Everything worked fine on it, good service.ERNEST H.
The cube van I rented was not really full of fuel. It read full, but I drove 13 miles and put in $20 in fuel in before the pump clicked off. Not fair to me since I was just trying to be a good customer.DEAN M.
I was pleasantly surprised by the good service and cleanliness of the vehicle. Thank you.Alan S.
Customer did not leave a comment.AJAY G.
staff was nice, but no winter tires on the truck rental? in December? in CANADA? im appalledTREVOR P.
Friendly and efficient service.David S.
From check in thru to check out I was pleasantly surprise to be treated responsibly and quickly with kindness and courtesy. Great Job, keep it up. Thanks Craig.CRAIG R.
No reccomendions. Everything was good.Ed T.
The tires on the rental were inadequate. It was very dangerous to drive the vehicle on snow, the tires were not rated for snow and ice. Very scary to drive the rental. Thoroughly disappointed that the vehicle was rented out with such negligent care for the customer.SHAWN L.
The young man that helped us was awesome!Earl Stanley C.
I don't like how they let me buy a lock and then have to buy another lock. That they say every unit has to have this lock.Why sell other locks ? And I have not once used my pass code to enter this building its open to anyoneBrenda A. | First Impressions
Customer did not leave a comment.Randy H.
The bathroom could definitely have been cleaner on more than one occasion. Staff was always helpfulDanna j. | Overall Experience
There needs to be a dumpster as most moves are last minute circumstances and no opportunity to discard items that don't need to be in storage and charge and a minimal fee to use. It helps a lot.Ginger C. | First Impressions
Fast good servicedarren D.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.john n. | Overall Experience
Customer did not leave a comment.ANNELEE H. | Overall Experience
I would have it so you didn't have to wait so long.KARL B.
Roof leaked above my spaceDWAYNE W. | Overall Experience
Our truck was given to us virtually on empty, upon handing over the keys the staff member told us we should fill it up immediatelyâ€¦ In the process of a move that is the last thing you should expect of customers.BRITNEY B.
All guys were great to make sure the truck was road worthy as we were off to Princeton and back this time! Very helpful! I was worried on roads and weather and rain!NOLAN P.
Had no problem the trailer worked perfectROBERT G.
We should get a confirmation email when we booked online.everything was perfectALJUNE B.
Customer did not leave a comment.THOMAS W.
The staff at this location were excellent, but your processing and payment systems are totally convoluted and more time consuming than they need to be. Also, as an aside, your ad for $19.99/day truck rentals is a blatant lie. Why don't you advertise it at $79.99, which is closer to the realm price with mileage fees and gas etc.Melodee V.
Reserved a unit to find out the morning of it wasn't available. No phone call to confirm. Wasted my morning due to a lack of communication. No employees on site wearing masks. Recieved much better professional service from Westbank. Will use this location from now on.Spencer P.
Customer did not leave a comment.MONICA G.
Customer did not leave a comment.Elmer Peter E.
Trailer had a flat tire on route but road side service replaced the tire on a SUN. and a 1 hour drive to our location.GERALD K.
Customer did not leave a comment.Carine H.
As per usual the staff is great and the equipment is up to the task. The website is great for bookings. However, the checkout process on the website is terrible. Buttons don't work, pages hang, sometimes the whole process is reset and you have to start over.DAVID O.
Our experience was very positive. Easy pick up and drop off of vehicle.cathrine H.
Fantastic experience all around! Thank you!BARBARA K.
not location specific...check in procedures should be simplified. requiring pics of drivers' license be submitted electronically can be challenging for customers who don't use smart phones and data. i tried to check in via links sent to me but they did not work. and checking in at store was difficult as i did not have wifi and do not use mobile data. clerk took pic and submitted for me, thankfully.CHRISTOPHER E.
The wratchet hand winches for the hold down straps were pretty seized could use lubricant . Other than that was a good experience.ROBERT R.
Customer did not leave a comment.Shelley A.
Our biggest challenge was Uhaul not guaranteeing a vehicle for the day we needed it. With a major, cross province move, the uncertainty created a lot of anxiety, so we confirmed with a competitor who could guarantee a truck. Only problem was it could not be one-way. When Uhaul confirmed availability two days before the move, we decided to go with Uhaul because of the one-way rental, but we had to spend nearly two hours on the phone as Uhaul Had now arbitrarily changed the rate, adding nearly $600 to the cost. So while in the end, the truck did what we needed it to do, it was not without a great deal of difficulty and frustration.TIMOTHY H.
Customer did not leave a comment.DAVID H.
I arrived just before 7pm to drop off and the staff would not do the personal dropoff I had to do online and it cost me another 15 dollarsPierre C.
Customer did not leave a comment.DAVID H.
When I moved into my storage unit the rental agent was unable to pull up my reservation despite the fact that he was reading the reservation number off an email from uhaul on my phone. Only solution was to rent me a bigger unit than I reserved and I had to pay the extra monthly fees for it. Also they made me buy a lock from them simply because they didn't like the one I had and said I couldn't use it on their locker. A couple of weeks into the rental I then got an email informing me that my monthly fees would be going up an additional $10 per month. To top it all off they don't list a phone number for the actual Kelowna location anywhere on their website so if you want to talk to someone at the office you literally have to drive all the way down there and do it in person. This place is a joke. Glad to have it out of my life!Chris L. | Overall Experience
Customer did not leave a comment.ELDON B. | Overall Experience
Lighting in the locker could be better but other than that everything was very good.Don F. | Overall Experience
Customer did not leave a comment.Amanda R. | Overall Experience
Customer did not leave a comment.Jean Pierre L. | Overall Experience
The ongoing construction made it quite dusty insideShelley g. | Overall Experience
Customer did not leave a comment.Ken T. | First Impressions
Customer did not leave a comment.Julia Q. | First Impressions
This storage was rented BUT never used.I had to find something I could drive up to. So I found something 5X5 for $55 a month for the next two months !!JENNIFER F. | Overall Experience
Customer did not leave a comment.Hendrik R. | Overall Experience
Customer did not leave a comment.DAVID B. | Overall Experience
Customer did not leave a comment.darlene n. | Overall Experience
Disorganized, understaffed , took two hours instead of 1/2 hour !tracy h. | First Impressions
Customer did not leave a comment.harry s. | First Impressions
Customer did not leave a comment.Mark M. | First Impressions
Great size unit, the staff were helpful and friendly. My only issue was there was some trash left behind from the previous renter, including 2 syringes. I will need to sterilize the unit before I feel safe moving stuff in.Adam F. | First Impressions
Definitely understaffed. Purchased a storage unit. Was given no details about it, how to enter, or what. I was just given my unit number and a map and was expected to find it on my own. The other thing is… the unit that they reserved me doesn’t even exist so now I have to go back, wait in line where only one person is working, to confirm the right unit number. So annoying.Karla L. | First Impressions
Very understaffed and disorganized. I feel bad for the couple of people working that had to juggle everything.Aiyla F. | First Impressions
Better signage to get to main storage door. Otherwise once inside all was fabulous. Amazing staffGrowth F. | First Impressions
Customer did not leave a comment.MARK A. | First Impressions
Online, U Haul central and local counter systems are not coordinated well enough for efficient service. Several simple misunderstandings with the locker, length of rental, hours open, no direct line to contact the upcoming rental lication makes the process total chaos and costly foe UHaul and the the customers. Thank youStephen S. | First Impressions
Customer did not leave a comment.Neill M. | First Impressions
Customer did not leave a comment.stephane P. | First Impressions
Some staff is more knowledgeable than others. Some staff explains more than others. Some staff puts in more effort than others. We dealt with 2 different staff on the same day for the same renting of a locker. Plus my name is not right. Question #2. 1st guy yes. 2nd guy no.Danna j. | First Impressions
Would like to have 24/7 access to the storage facility.David K. | First Impressions
The young man that helped me yesterday was so nice and knowledgeable. Very pleasant as was the manager. Very impressed with the customer service, as has been the case each and every time my son or I rent a u-haul truck. Am very glad I was able to secure a storage unit from you. Sincerely, LoisLois B. | First Impressions
More moving dollies needed.Rhonda b. | First Impressions
Access hours are unreasonable. Elavator in bad need of programming, doesnt stay open long enough. And is not set properly Level on second floor. I would think Hydrolic leak which is not properly fixed. Alarm's are not programmed properly. ( I go and open my locker, Close it and open again and Alarm goes off. Not Very Good at all. Alarms Go off all the time making it redudant, and useless. Nobody cares about alarms. They should be turned on only at night-time and a Security Officer should come not staff. Air Conditioning was not on at the srcond level making it unbearable this last week. And some of my antique Collection was littered with debris from maintenece cutting holes in the ceilling from leakage repairs. I have photo's to prove. The manager was very helpfull though. Considering Lack of help during the end of the month times. Very busy here in Kelowna. I hope these comments will help rectify some of these issues. Thx Hans Horn.Hans H. | First Impressions
I managed to just barely fit my items into a 10x10 unit, it would be nice if there were more larger units.Teresa G. | First Impressions
Customer did not leave a comment.Tara H. | First Impressions
Customer did not leave a comment.Rosanna V. | First Impressions
The staff that helped me sign up were great!John D. | First Impressions
Lengthy line up due to only one staff member "present" at the desks, entry drive in door for loading was inoperable due to circumstances - which is fine - however this was not explained while at the desk - had to find alternate route on my own which ate up quite a bit of time. On day two of move in the elevator was down - which again is fine - however there is only one set of stairs that lead to the upstairs...??? No secondary elevator?? No second set of stairs? No estimate on when the repairs were going to be performed or completed. Furthermore, lots of individuals disregarding face masks - no staff to enforce mandatory mask guidelines. Lastly, they've so far charged me for my pre-authorized amount for my van rental, however, I used significantly less kilometers than I had estimated. No final breakdown of the final bill was emailed to me. Staff was friendly enough, but this facility is lacking some fundamentals in some significant areas as outlined.ryan v. | First Impressions
Lots of staff running around but no one to help you out. Waited in line fir a very long time. By far the worst customer service that I’ve experienced in a long timesheila s. | First Impressions
Customer did not leave a comment.Sandrine R. | First Impressions
Customer did not leave a comment.Cheryl L. | First Impressions
Customer did not leave a comment.Ivan H. | First Impressions
Needs to be open later, and specially on Sundays.TODD J. | First Impressions
The uhaul agent wasn't able to pull up my locker reservation even though he was reading the reservation number right off the email you guys sent me when I booked it. I ended up having to rent a bigger locker and now I'm paying an extra 20$ a month. Not impressedChris L. | First Impressions
Customer did not leave a comment.Susan H. | First Impressions
Customer did not leave a comment.Dennis B. | First Impressions
It's well organized and clean and I can have free access at my own convenience of time.James C. | First Impressions
I was rented 2296 when we arrived it had locks on it. Your map states 2 2296 should be reprinted as 2298. Cost me 30min+ of my time to changeRegan F. | First Impressions
Customer did not leave a comment.Don F. | First Impressions
They didn't walk us through how to sign in and sign out. There's no instructions or map. It took us 30 minutes to figure out how to get in, and another 30 mins to find the unit. Should put a floor layout map on each level. And it would be nice to give each customer a small instruction booklet with photos to illustrate how the sign in/out works.Ching Ting S. | First Impressions
Customer did not leave a comment.myles h. | First Impressions
I needed a lock to put on my storage unit while I moved from my old unit into the new one and they lent me a lock instead of making me buy one. Everyone was very courteous and friendly.Chris C. | First Impressions
Customer did not leave a comment.Pier-luc M. | First Impressions
Customer did not leave a comment.Don D. | First Impressions
Don gave me very good service and was attentive and pleasant to deal with StanStan W. | First Impressions
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