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Lester HCustomer Reviews for U-Haul Moving & Storage at Eubank
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, experience was excellent. The windshield had lots of bug splatter -- it would have been helpful to have had a clean windshield.
Jerry CI have rented and driven many U-Haul vehicles; this vehicle has the roughest ride of any vehicle that I’ve driven before.
Juan LI ordered blankets, the associate even verified that I wanted blankets when I signed paperwork for the rental. We hooked up the trailer and left. When I arrived at my destination to purchase furniture, I opened the trailer and there were no blankets included. Huge damper on a furniture move and I had to improvise. I mentioned that there were no blankets included when I returned the equipment and the associate told me only the manager could refund me for the blankets. The receipt came through with a blanket charge. I’m not going to raise hell to 5 dollars back, because it’s more of a hassle than it’s worth. I would have appreciated better service in the first place, and a more proactive approach to creating a solution. Pretty bummed by the whole thing.
MATTHEW BThere was a nail and a screw in a tire plus the tire in front of that one was below the allowable limit to be put on road and that was the first trailer I attempted to get which was the only enclosed one at that location Whoever pretrips your equipment needs to be more thorough
Bret SEasy to drop off.
CHRISTOPHER PCarlos was super helpful, courteous and quick.
Juan LThere was only one cashier available helping many people on this busy Saturday. No one should be working alone on a Saturday or weekend. He was very professional, quick and polite but he shouldn't have been working by himself. That's not right.
La SThe associate who assissted was very helpful and transferred our reservation
Bria HEverything was fine.
Ruth JKeep up the fast and easy service.
David KQuick, easy in and out.
Sherri KVery friendly!
DONDREA GThank you guys for all your help. Your staff was very polite and helpful. I've rented a u haul before and this was definitely my best experience yet.
Jared SNothing Cyp with outstanding
MICHAEL FUhaul disposed of nearly $15k worth of my property without notifying me.
CHARLES SI had to sweep the unit out before using it.
WESLEY CStaff were friendly and helpful.
BENJAMIN WEverything worked like clockwork!! I have visited this store for the past month as I prepared for this move and the staff have always been very helpful!
TERESA MHad a bad overall experience at this location. Based on this experience I will not use u-haul again. I would gladly explain my experience/issues if someone would call me 505-550-4945. If not I understand that u-haul just doesn't care.
ROBERT GI still haven’t received my receipt for returning the truck. Please email a copy of the receipt. Thank you.
TYSHA BThey did great
CYPRIAN PKeep trucks in good repair. Actually start contract time when the customer has the permission to get the vehicle. Not 30 minutes before. I had a 7am pickup. Could not get the vehicle do to website issues. Arrived back promptly at opening, with 4 customers ahead of me. It was 45 minutes before I could leave to go start loading. When I dropped off the vehicle, imagine my delight at paying for the 45 minutes of waiting.
SUSAN GA very smooth transition with a professional Attitude ….. 👌🏽
Cynthia SThe truck I rented had over 157k miles and rode well! A lot of creeks and squeaks but did the job!
DWIGHT CI t was busy when I arrived in the morning to pick up my rental. The team moved customers through the rental process as quick as possible and were pleasant while doing so.
CHRISTOPHER VLet the local dealer make the reservations or even edit/change the one that was made on the internet which was forced on to a pick up point in the next town. What a clown show.
DAVID CThe staff at this location is AMAZING!!! Courteous, helpful and energetic! Really made this a great experience!!!
JONATHAN PEverything went great!!!! Super service!!!
DAVID KStaff is always friendly,professional and awesome to work with
DOMINIC HThey may want to double check the electrical connections. When I left all the lights were working, but then the connection broke and the running lights went out. Had to have someone come fix it.
DARREL VI had a great experience! Thank you!!
Crystal CThe experience was very quick and easy. I had no issues and the pricing was fair for the reservation. I will rent from this location every time.
CHRISTOPHER BN/A
DENISE MThe employees were helpful and very kind
MARLENE BExcellent customer service. Friendly helpful and knowledgeable staff. I would rent from this location again.
YVONNE HI have used this location several times and always find the staff to be friendly, helpful and professional.
Brennon WEnsured i kept my free first month deal from my 1 way moving deal. Thanks guys.
Vincent Y | First ImpressionsGreat store and great crew
LINO MEverything worked out great. Keep up the good work!
ANDREW HExceptional service!! Everything worked like clockwork! The equipment was well maintained, the companies that Uhaul partnered with showed up on time and with a very positive attitude. We are hiring them again!
EILEEN RIt was ok
JULIO RFriendly staff. Very helpful. Never have I rented a storage or rented a truck. They helped me understand the process.
Raymolee S | First ImpressionsMr. Jeremy French - Manager at U-Haul USA-87112 Albuquerque indeed provides all information and inquiry support. U-Haul Team Support always support the informed decision to find the storage and moving needs in one location!
GREGORY M | First ImpressionsI can't seem to locate the access code there is no email I have received that contains that information. Please have it resent to via email that follows fgallien605@gmail.com please here at the store now need asap
Fredrick g | Online Move InZachary was so patient, kind, and helpful! I highly recommend this facility!!
Kelly D | Overall ExperienceFriendly and helpful staff.
Susan C | First ImpressionsThe outside of the building was well lit but no lights inside the unit. The ceiling is pretty low so it is very dark inside. This makes it difficult to see anything while moving your items in or out. Also I moved all my stuff from one uhaul facility in las vegas to this one in Albuquerque and the price of the units was significantly different. Way more expensive in ABQ Lights in the unit would make a huge difference
THOMAS W | Overall ExperienceThey looted my storage.
Deborah A | Overall ExperienceThis team provided excellent customer service, including truck rental and storage. Thank you
Charles A | Overall ExperienceI want to thank your team for accommodating my names of some storage. Everyone was very helpful and kind.
SHELLY C | Overall ExperienceI want to thank U-Haul for everything and maybe in the future will rent from U-Haul again the staff was helpful and understanding
THEODORITA O | Overall ExperienceI was supposed to have a free month of storage with rhe rental of my moving truck but because I was getting the last unit, it was not free and that is why I've planned on moving all my stuff out rather quickly.
Dallas D | Overall ExperienceGreat people hear
Zachary F | First ImpressionsWas charged a fee for losing my key I applied for easy pay but I always had to come in and pay sometimes a late charge was applied because I thought they had received payment from my account but they couldn’t figure out how easy pay worked so the faked it and said it would apply but it never did I think they pocketed the late fee money . Clerk were rude and looked stoned every time I went in to pay and if I payed cash I would always get a text message saying my payment wasn’t received so in order to avoid the $25 dollar late fee I must make a payment sometimes I payed twice in one month I was to cautious to give them my credit card because of what they might do .
Patrick D | Overall ExperienceThis is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.
Allison P | Overall ExperienceSam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.
Karin F | Online Move InThe gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.
Jessica S | Overall ExperienceThe staff members were very courteous and attentive and pleasant.
Felicia D | First ImpressionsWhen I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better
Esperanza R | First ImpressionsAlways Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Thank You
bernice t | Overall ExperienceI'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You
bernice t | First ImpressionsI was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.
Elaine S | Overall ExperiencePlease always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede
Connie H | Overall ExperienceVery well maintained facility, with a friendly staff. I wouldn’t hesitate to use their services again.
Antony l | Overall ExperienceThe storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Thank you.
SALLY G | Overall ExperienceFriendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.
Bruce D | Overall ExperienceGreat first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck’s load. We had options ready; but we were right on the first go.
virgil j | First ImpressionsClean, affordable, easy to get to.
Bruce D | First ImpressionsX
Maria M | First ImpressionsIt was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.
Matthew T | Overall ExperienceI would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.
leslie t | First ImpressionsGreat staff. Customer service was excellent.
Dennis W | Overall ExperienceWe were very pleased with the service we received, pricing was a tad high, but everything was good.
david c | Overall ExperienceRep was great
Dennis W | First ImpressionsJeremy is extremely helpful
Jimmy G | Overall ExperienceThe guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.
David C | Overall ExperienceThe only reason that my review was not an excellent was because the location seemed to be understaffed.
mario g | Overall ExperienceI was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.
Brian M | Overall Experience