Customer Reviews for U-Haul Moving & Storage at Florin Rd

Rating:

3.0

We ordered a dolly, it wasn't given to us. We gave our card information online, we had to pay in-person (which took over an HOUR due to "system issues"). The workers were friendly, but the hassle ruined the timeline we had set for our move.

Rating:

5.0

We discovered that the fuel tank was leaking gas. Maybe the older model trucks can be stored in an inaccessible area to protect them.

Rating:

5.0

My trailer was not clean but it was in good shape

Rating:

5.0

The only thing I was disappointed about was that I did not realize the small print informing me that 10 ft trucks do not have a ramp, which would have been most helpful.

Rating:

5.0

I thought both pickup and drop off were great. Thank you for everything!

Rating:

5.0

The Uhaul reps were great. The-availability was an issue but they were able to find an truck.

Rating:

5.0

Very friendly!!! And clean facility and truck

Rating:

5.0

They were very professional and answered any questions I had.

Rating:

5.0

Outstanding customer service. Victor Gerson was so polite and helpful. Thank you Victor.

Rating:

3.0

I was double charged

Rating:

1.0

Never charged me extra for no reason never called back about item we left I use uhaul all the time never had a problem gave me no gas barely made it to the gas station and the paper said it was a half a tank

Rating:

5.0

Choooooo

Rating:

5.0

Victor was very helpful despite some systems technical difficulties he went extra mile to fulfill my needs.

Rating:

5.0

I love that this was so pain free. I reserved online and was in and out of store within 10 mins

Rating:

4.0

Rental Agent Andrew went above and beyond to make sure that I was able to move on my desired day. I arrived at the location and the trailer I had reserved was not there. He looked at all of the neighboring locations and none had the size trailer that I needed. He then offered me a larger trailer that was on the lot at no additional charge. I accepted his offer and was able to move my belongings in one trip which made my move easier.

Rating:

2.0

The price for the 15' van was $225 and when i got it, they charged me $270+

Rating:

3.0

Incomplete rentak

Rating:

2.0

The check in process was glitchy and unclear. Also, I was unable to fill the gas tank because the gas pump would not seal with the truck's gas opening. Because of that, we were charged extra after we had already wasted our time trying to gas up.

Rating:

3.0

This location has issues with fuel theft and the customer is required to immediately head to the closest gas station as the tank is empty. Additionally, the Uhaul rented literally got less than 2 miles per gallon. If nothing else, this vehicle should qualify as a gross polluter as I paid more in gas than in a daily rental. I traveled about 13 miles total. The Manager was very apologetic and sympathetic. It appears that U-Haul does not provide enough support for locations like this.

Rating:

5.0

Always rent from this location. Love your inventory, excellent customer service, clean and never had an issue here renting. Keep up the great work, enjoyed making business with you all. Thank you.

Rating:

1.0

I open a complain as I received a truck with empty gas and asked to fill it up and we pay you!! I did, when I dropped the truck with copy of the gas, they did not refund the gas money!!

Rating:

5.0

Keep ip the good work.

Rating:

5.0

Victor was above and beyond professional. He helped us with a couple in store purchases and had the trailer hooked up to my truck in moments. Then explained our options for drop off as my day had several challenges.

Rating:

1.0

Did not receive teaching of equipment, or return process. Had to ask to obtain all the items I paid for.

Rating:

1.0

It would be helpful if you guys wouldn't put the equipment to reserve when you guys do not have the equipment

Rating:

5.0

everything is fine

Rating:

5.0

Stacy was very helpful thank you , I hope next the price a little chipper

Rating:

5.0

All their staff is right on the job and very courteous towards their customers

Rating:

5.0

Keep the great work

Rating:

5.0

Customer service and overall everything was great .

Rating:

5.0

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

Rating:

5.0

The guy who helped me was awesome ! Thanks for all the help !

Rating:

5.0

The only thing is the driver seat didn't go up to the peddles close enough for comfort. Could drive fine, but for us short legged ones, it would have been a better ride. Everyone was very nice and fast. Wish there was some kind of parking. I understand, no space!

Rating:

1.0

The employee that originally helped me out was rude, as well as the wait time was long, and uhaul was over priced.

Rating:

5.0

Victor and his team were super helpful and awesome 👌

Rating:

5.0

The transaction was completely smooth and the costs transparent. Everyone was courteous and helpful.

Rating:

5.0

Everything went well! Was a breeze picking up and returning. The employee there Victor was tremendous help and very knowledgeable.

Rating:

5.0

always kind and very professional!

Rating:

2.0

Our original pick up location was at the power inn location. When we went there for our 4:30 pick up we found out they didn't have our truck, we then got transferred over to the florin road uhal location. Wasted an entire hour of our time plus miles on my vehicle to get the truck. We didn't even receive a phone call to let us know before hand. Now if we would have went to the wrong drop off location AND had been an hour late with the same uhaul truck we would have been charged at least an extra $100. Seems ridiculous that we wasted our time and miles and didn't so much as recive a decent apologize or any type of compensation/discount. Recived a 5 day eviction notice and that hour was CRUCIAL to us. Very disappointing service, could have at least given us a call so we didn't waste time and gas.

Rating:

5.0

Was able to pick truck up 4 hours before appointment time Thanks

Rating:

5.0

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

Rating:

1.0

I had a bad experience with this location. I had to put gas in a empty truck that had no fuel. On top of this i ran out of gas on my way to putting gas. This has been my worst experience ever with Uhaul.

Rating:

3.0

The guy I picked up from was rude and his communication skills were really bad

Rating:

5.0

Nothing at all, everything was perfect

Rating:

5.0

Overall it was great, my only thing would be better suspension on the vehicle especially when truck is empty. Lot of rocking on freeway. Not a problem when loaded

Rating:

4.0

Make sure that everything that was paid for online is in the vehicle when the customer arrives.

Rating:

5.0

Na

Rating:

5.0

Keep it up! Staff was very courteous! Thank you!

Rating:

5.0

I want to mention that the representative that waited on me was awesome. He made the transaction in a helpful, professional manner. You have a winner in him.

Rating:

5.0

nothing

Rating:

5.0

The representative was very friendly and professional. The truck was clean and ready to go!

Rating:

4.0

The app didn't work to check in

Rating:

5.0

None

Rating:

3.0

Co workers are never on one accord for available trucks at this location. One coworker says one thing and the other says another.

Rating:

3.0

The truck was fine but reeked with the smell of dope in the cab and the cargo area. The Uhaul rep said a previous customer had issues and charged him $1000 to try and clean it out. The truck shoukd be scrapped out.

Rating:

4.0

Great customer service, Eric was pleasant and professional.

Rating:

5.0

Erik on the top two minutes he chack me out THANKS

Rating:

5.0

They were really busy but Victor was very friendly and attentive even though he was running around.

Rating:

5.0

Great customer service! First truck had a bit of an odor to it, they switched to another truck without any issue. Drop off was easy as well.

Rating:

5.0

Excelente atención hablan español e ingles eso es buenísimo

Rating:

5.0

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

Rating:

5.0

I would recommend my friend

Rating:

5.0

Victor was awesome!

Rating:

5.0

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Rating:

5.0

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Rating:

5.0

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I’ve been in management 45 years and I have to rate him as being over the top.

Rating:

3.0

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN 😠 AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

Rating:

5.0

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

Rating:

5.0

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

Rating:

1.0

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

Rating:

5.0

Thank you for your Excellent service, i appreciate it very much👏

Rating:

5.0

Excellent service.

Rating:

5.0

Very friendly. Clean facility.

Rating:

5.0

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

Rating:

5.0

The Staff at this location was most helpful. They definitely made my move easy .

Rating:

2.0

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

Rating:

5.0

Theresa did a great job!

Rating:

4.0

Safe and secure.

Rating:

2.0

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Rating:

1.0

Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

Rating:

1.0

Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Rating:

5.0

I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Rating:

5.0

Sam was very professional and helpful. I appreciate the outstanding service I received.

Rating:

5.0

👍

Rating:

5.0

Thank you Florin Rd Uhual. You guys are great!

Rating:

5.0

This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Rating:

1.0

Confusion transfering me around so i can locate my box very poor customer service

Rating:

3.0

Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

Rating:

5.0

Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Thank you.

Rating:

5.0

The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Rating:

3.0

We canceled our reservation because we needed the truck for theee days, not just one.

Rating:

5.0

The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

Rating:

5.0

none

Rating:

5.0

After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

Rating:

5.0

Great service.

Rating:

2.0

I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

Rating:

5.0

Thank You

Rating:

4.0

n/a