Customer Reviews for U-Haul Moving & Storage at Florin Rd

Rating:

1.0

On a hard hot hectic moving day I was directed to go find my truck rental outside. Then after circling around this strange environment I was redirected to go through the gated section. Upon retrieving the truck I then discovered that I was locked inside the storage section. Added to the days long stressors no one was answering the intercom. Eventually I was let out and on my way. Whew- Employees do better-

Rating:

4.0

I had reserved an appliance dolly and they did not have it for me I felt that was kind of wrong so if someone reserves something make sure that you have it

Rating:

4.0

The employee was helpful good service.

Rating:

5.0

I’m a satisfied customer.

Rating:

5.0

Fast and easy will be a returning customer

Rating:

5.0

Welcomed by the young men in the store, good experience

Rating:

5.0

Good customer service this time

Rating:

5.0

Very friendly service.

Rating:

5.0

Staff were very courteous and efficient. Excellent pickup and drop off experience at this location.

Rating:

5.0

Great customer service

Rating:

3.0

Had a day 24 hour pre. Registration at 1 location change. The last minute sent me further way to pick up the trailer. I needed. I think I should have got some type of discount. Their attitude well, that's what happens sometimes. We'll look for someone else to rent from next time and use u haul as a last resort

Rating:

1.0

First trailer had non working brake light that I found. (Wasnt checked by Uhaul employees) Had to swap to different trailer. 2nd trailer was so dirty and greasy. I had to power wash it at home before i could use it. I would have not taken it at all but i didn't have enough time to an alternative.

Rating:

5.0

Maybe have more people at the front desk

Rating:

5.0

Download outstanding customer service he was bussing his butt helping multiple people out

Rating:

4.0

Everything went well except for the wait. Donny was friendly and did his best to address all clients in needs. More staff is really needed on Saturdays.

Rating:

5.0

good service, the truck needs an alignment because it was pushing right most of the time on freeways and etc.

Rating:

5.0

Thank you very much. Excellent service.

Rating:

3.0

My car was not wired for lights but had a connection for lights. I asked how much to wire my rig and the clerk’s response was over $200. I canceled my initial reservation, ordered the part for 50 bucks. A little pricey on the wiring.

Rating:

5.0

great customer service

Rating:

3.0

I notice a water leak above my storage unit and mice feces in my storage unit. Please address ASAP!

Rating:

4.0

Don't let an untrained novice handle a customer at the front desk, when there are other customers waiting. The process to rent a trailer took almost 45 minutes, with three customers deep in two lines. When I arrived and parked my truck, this same novice was cleaning a returned truck, (windshield), so I was surprised that when I got in line in the store, that she stepped in to help me, and couldn't even log in without someone guiding her.

Rating:

5.0

Thank you

Rating:

5.0

Keep up the good work!

Rating:

4.0

The location was great. The movers were better! I would like to give them a review. Please tell me how? Overall uhaul did a great job.

Rating:

5.0

Organized, efficient. Everything went so very well considering we traveled from another state.

Rating:

4.0

No charge $1.09 for milage atlases give us 40 miles free and if it's pass 40 miles start charging for miles

Rating:

5.0

Keep employee Billy out front meeting and helping customers. He’s a great company representative. Provided great customer service!

Rating:

5.0

All the employees at this location are terrific. Jordan in particular was extremely friendly and helpful.

Rating:

5.0

Great service, thank you 😊👍👍

Rating:

5.0

Check out and return were seamless. Your guys were great.

Rating:

5.0

I love the positive and fun energy Smile, Say U Haul☺️👍🏾

Rating:

5.0

FREINDLY STAFF HELPFUL START TO FINISH

Rating:

3.0

More workers needed on site to answer the incoming calls at the Florin Location. I was on hold extremely long. Jordan, I believe is a new service rep, he was very helpful. Thank you Jordan.

Rating:

5.0

Great customer service & experience.

Rating:

5.0

Check in was very quick and the service was excellent.

Rating:

5.0

Thanks for everything

Rating:

5.0

Have gas in the truck before renting to the customer

Rating:

5.0

Nothing. I had excellent service reserving, picking up, and returning my U-Haul. If ever the need to rent another truck, or recommend a location, I definitely will tell people to go to this location

Rating:

4.0

Good 👍 job

Rating:

5.0

Thank you for making it easy and fast. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Rating:

1.0

Why was I charged 107.00 dollars for a 20 dollar rental that I used for 20 or less miles ? I feel like I sd ripped off and they done me wrong ?

Rating:

4.0

Make sure the rental has gas Customer service people good rating

Rating:

5.0

Superior service!!!

Rating:

5.0

Donald was awesome

Rating:

5.0

Great experience, Don't change a thing.

Rating:

5.0

make sure there is gas in the tank

Rating:

5.0

enjoyed working with the staff

Rating:

5.0

Don't change a thing

Rating:

5.0

The staff were friendly and v

Rating:

5.0

Professional and courteous service. Thank you!

Rating:

1.0

I was alloted 30 miles for the entire 4 day rental. Uhaul Florin is 4 miles from my old house. My new house is 35 miles from my old house. Then 3 miles to drop off at Uhal Roseville. To be charged $90 for over milage when I wasn't even alloted enough miles to go one way is absolutely ridiculous.

Rating:

5.0

Very good customer service

Rating:

1.0

The person assisting me initially informed me that I could drop the U-Haul at any nearby location close to my destination. However, when I dropped the truck off at the U-Haul location on 6099 Watt Avenue, North Highlands, they called me back and told me that my truck wasn't eligible for an "anywhere drop-off" and needed to be returned to the original pick-up location. When I reached out to the person who had originally advised me otherwise, instead of explaining the situation, they simply told me to contact the complaints department if I had any concerns. Overall, it was a very frustrating and disappointing experience.

Rating:

5.0

Nothing the staff were friendly and quick to get me in and out

Rating:

5.0

Rob, the new manager, was extremely helpful as i had a few problems that he had to solve. he got it all done and made me a happy customer

Rating:

5.0

Great service. Rep came out to greet me and make sure I was well taken care of in a timely manner.

Rating:

3.0

The entrance and exit to the location is congested. Especially trying to enter or exit the location when several customers are trying to leave or return their truck. There is a back entrance (alley) that should be opened up for customers to return the truck with no hassle. To keep the area secured they can use a key pad to punch in a code to open the gate.

Rating:

3.0

commit to a reservation when made

Rating:

1.0

Awful awful , everything about my experience. Thank you for lending me the truck , but overall I wish I would have just rented the truck I originally requested online . Originally I ordered online - 4min from my home. I was called by someone named Josiah he asked if I would be kind enough to rent a truck near Arden / el Camino. He would upgrade me to a 26 foot truck for the price of the truck I rented . Due to helping by dropping the truck off so he can get some minor maintenance, such as oil change, etc.,Of course I accepted the offer , then he called back Asked if I could drop off at barodway , he would give a discount- no mileage. I was soo excited. Although he called me 3-4x I didn’t complain I was getting great deals , then 2 before the reservation nothing, I had to call the day before to confirm. The gentleman sounded so lost, he told me someone should called the day before to confirm. I asked to confirm I requested the 7.00 dolly and I seen on the email it was 14.00, he mention I might night even get one ? Because people steal them & their gas ???? Day before move- Everything changed , there was no deal , everything I was promised didn’t happend . the location changed to Arden (found out by text) , then back to florin. I this happed 3x was charged mileage when original promise none . When I called I spoke to 3-4 people was horrible. Patrick at Arden was rude , yuck ! Picking up the truck a general was unfriendly, I confined what I was promised and fees changed again, thankfully he called someone and honered the deal given . I will say this all is going on Yelp , I know for my future to

Rating:

3.0

My average rating has absolutely nothing to do with the two staff members who were present. Both of them were polite, engaging, and doing their best to give customers what they wanted/needed. The issue is the lines were long, five and six people at a time with a wait time of up to 20 minutes, and the transactions take time. The two employees were juggling filling up propane tanks, helping customers unhook and hook up their trailers, pulling trucks and vans out from the back and signing people in. That's waaay too much work to expect two people to do efficiently. The office needs at least another two employees to join them, but most of these businesses are too cheap to properly staff. So, not the staff's fault, but a bad environment for foster a positive customer experience.

Rating:

5.0

If you order a dolly look inside truck if it’s included

Rating:

5.0

Everything was great. The person checking me in and the person taking the return were both 10’s!! Both didnt seem to mind they were at work. Both seemed happy. Both seemed like they wanted to make sure I was happy.

Rating:

5.0

Robert Williams was GREAT!! He only had one other employee assisting him, yet he maintained flow and order perfectly on a VERY BUSY weekend! Very courteous, helpful, kind, respectful. He deserves a raise!

Rating:

5.0

I had a great experience with everything. Thank you guys.

Rating:

5.0

Great service on pick up and delivery for two separate trips. Great job.

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Clean facility very well secured. Manager Robert was extremely helpful and did a really awesome job. I thank him for being very understanding and helpful and extending my time in order to get my units cleaned out greatly appreciated.

Rating:

4.0

Need more staff

Rating:

4.0

I had no problems

Rating:

1.0

I requested and reserved a smaller unit@ $149 and they gave the one I reserved away and they stuck me with the $199 unit for 10months. Terrible that no one would help me resolve this issue. That was unfair and not right! That was an extra $450 not in my budget but no one cared to try resolve this matter not rven the manager or area manager. So no I would not recommend UHaul. Then I went back two months ago and found that there was as attempted breaking in of my unit. I have pictures and a witness. Again it was swept under the rug! I am going to contact the Consumer Financial Protection Burea in DC about this matter and file a complaint.

Rating:

5.0

Thank you very much

Rating:

5.0

I like it alot

Rating:

5.0

The Representative greeted me as I walked in the door. They were polite to the Customers that they were servicing at the time of my arrival and provided an alternative place to one customer, when it found they did not have an item that he reserved. By far the best Customer Service I have experienced in a while.

Rating:

4.0

I truly apologize but we never used the storage unit and I notified a worker and advised him of such as well as a Manager who called me 2 to 3 weeks ago.

Rating:

3.0

over priced umder staffed unit dirty

Rating:

2.0

Y’all cameras are outdated and y’all need to get alarms on the storage units to where it will be able to scare people away from going into your storage, if you have not use the access key to get in.

Rating:

5.0

Thank you...

Rating:

5.0

Peter is amazing. He really cares about people and shows it through service. The other staff works really hard as well!

Rating:

3.0

You need managers vending machines for your customers and cheaper prices on your storage rooms $105 monthly instead of $205 and the need renovations,to protect customers merchandise,thank you sincerely needing manager job contact me for job I can do it thank you sincerely Wayne knight a customer

Rating:

5.0

Thank you. The experience went very smooth.

Rating:

5.0

Thank you. The experience was very smooth.

Rating:

5.0

Good storage unit.

Rating:

5.0

I am thankful the service was excellent and the facility manager answered any questions I asked. The entire process was excellent.

Rating:

5.0

Storage unit stayed dry and free of pests for two years, despite very very heavy rains. Great service. Gate access card always worked. Easy to get a local employee on the phone (rare!). Also, we picked up our 24ft move-out truck here, and the truck had just 8K miles on it and was clean and in good condition. We usually have good experiences with U-Haul, but this location is particularly good.

Rating:

5.0

Everyone was helpful, patient and friendly. I only moved out because we moved to another city.

Rating:

5.0

The store manager Peter went above and beyond to ensure my experience was the best possible. I'm delighted to say his employes showed the same manner of respect and provided great customer service.

Rating:

3.0

There was quite a wait for assistance as there was only one person at the counter, however he was polite courteous and able to juggle many tasks at the same time. The only problem I had with the site was that the bathrooms were not clean enough but had to use them!!

Rating:

5.0

Very Professional

Rating:

5.0

They was nice and very helpful

Rating:

1.0

Units get burglarized there and it's the employees doing it I know that for a fact mine was lien on it so they robbed it sold my unit for $300 and now think I'm paying then $800 never that just going to be problems

Rating:

1.0

My boyfriends unit got broken into and your staff done this. This is the reason why I moved out as soon as I could. Ever since the new manager took over storage units have been broken into. Allbad.com

Rating:

5.0

We are very pleased with the helpful service!

Rating:

5.0

Staff are great they alll love their gob

Rating:

5.0

John at the florin road location was patient and Understanding and very helpful he. Enjoys his job. The general manager victor. Is one of the best managers i have ever encountered he tries his best to do a good job on the day that i rented the storage unfortunately i a 2 other customers watched an very bad situation take place victor tryed his best to solve the problem he is a very decayed. And wants to do a good job for the customers and is very helpful job well done haley is also also helpful

Rating:

5.0

The store manager, Victor has been so helpful, and extremely professional.

Rating:

4.0

I Love your storage they are Friendly and nice. And very very Respectful.

Rating:

5.0

Victor is so wonderful. He is so good at what he does. And I will be renting truck and storage here❤️ I appreciate the professionalism/kindness😇!

Rating:

1.0

The drop off and storage experience was excellent. Now let me give you an overview of the absolute nightmare we went through after a reserved pickup. Our vehicle wasn’t available. After 20 minutes of waiting in line I asked the clerk at the front counter to find out that most of the line wouldn’t even get a vehicle at this location. We visited 4 other locations to run into the same issue of finding out that they didn’t even have a vehicle available and could be of absolutely no help to us, despite us having a guaranteed reservation. We happened to find one location after spending hours of time, gas, and energy driving and on the phone with customer service. When the agent finally LUCKILY found a booking, which for some reason was available to same day bookings and not the hundreds of other people who were waiting in all the lineups at the store, it was still 3 hours from when we had called. Our 11AM “guaranteed” booking turned into a 4:30PM nightmare booking. We finally picked up our truck. In the sketchiest street I have ever seen in Los Angeles. We nearly missed our flight and if we hadn’t gone through the trouble of doing your company’s job of actually finding a vehicle we had RESERVED, we would have over extended our lease for the apartment we were moving out of, and completely missed our flights. There was no remorse or empathy from any of your agents, rather an extremely stressful day.

Rating:

5.0

Victor was awesome.. give this man a raise!!

Rating:

3.0

Not enough workers to help long lines.

Rating:

5.0

Management was very helpful

Rating:

5.0

Respectful, helpful, and professional

Rating:

3.0

They would not give me 24 hour access regardless I owned a business and needed to access to my unit after hours because I'm a woman and it would not be safe that's what the manager Victor at Uhaul on Florin Rd in Sacramento, CA said. I felt like I was totally being discriminated due to what he said. Thank you. No further comment. I have spoken to my attorney.

Rating:

5.0

Great service from the guys.

Rating:

5.0

Great customer service and I definitely would share my experience with family and friends about your U-Haul on Florin road in Sacramento, CA.... I was help by Victor one of the managers he was professional and tooked care of what I needed..... Thanks

Rating:

4.0

Place was clean and secure just a bit pricy for me and group sponsoring me would only pay 2 months so had to move to a place I could afford and had some machines to add to my storage that would not fit there thank you for your help

Rating:

5.0

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

Rating:

3.0

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Rating:

3.0

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn’t one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Rating:

5.0

Victor and company go above and beyond every day.

Rating:

5.0

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Thank you!

Rating:

5.0

Victor was extremely helpful.

Rating:

4.0

One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.

Rating:

5.0

Victor is a great guy. Made the experience a good one.

Rating:

5.0

The gen,manager @ the Florin store is prince!👄🥰🥂🤗

Rating:

5.0

I like help they give so great full

Rating:

5.0

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

Rating:

5.0

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

Rating:

5.0

Excelente atención hablan español e ingles eso es buenísimo

Rating:

5.0

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

Rating:

5.0

I would recommend my friend

Rating:

5.0

Victor was awesome!

Rating:

5.0

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Rating:

5.0

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Rating:

5.0

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I’ve been in management 45 years and I have to rate him as being over the top.

Rating:

3.0

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN 😠 AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

Rating:

5.0

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

Rating:

5.0

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

Rating:

1.0

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

Rating:

5.0

Thank you for your Excellent service, i appreciate it very much👏

Rating:

5.0

Excellent service.

Rating:

5.0

Very friendly. Clean facility.

Rating:

5.0

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

Rating:

5.0

The Staff at this location was most helpful. They definitely made my move easy .

Rating:

2.0

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

Rating:

5.0

Theresa did a great job!

Rating:

4.0

Safe and secure.

Rating:

2.0

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Rating:

1.0

Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

Rating:

1.0

Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Rating:

5.0

I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Rating:

5.0

Sam was very professional and helpful. I appreciate the outstanding service I received.

Rating:

5.0

👍

Rating:

5.0

Thank you Florin Rd Uhual. You guys are great!

Rating:

5.0

This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Rating:

1.0

Confusion transfering me around so i can locate my box very poor customer service

Rating:

3.0

Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

Rating:

5.0

Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Thank you.

Rating:

5.0

The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Rating:

3.0

We canceled our reservation because we needed the truck for theee days, not just one.

Rating:

5.0

The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

Rating:

5.0

none

Rating:

5.0

After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

Rating:

5.0

Great service.

Rating:

2.0

I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

Rating:

5.0

Thank You

Rating:

4.0

n/a