Customer Reviews for U-Haul Moving & Storage at Fort Drum

974 reviews

26470 US Rte 11   Evans Mills, NY 13637
(Next to Bradley's Military)

(315) 629-5636

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 629-5636

26470 US Rte 11
Evans Mills, NY 13637
(Next to Bradley's Military)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great!

PENDAELI K. 
Rating:
4.0

Customer did not leave a comment.

GERTRUDES F. 
Rating:
5.0

10/10 superb

Ti D. 
Rating:
5.0

10/10 amazing

Ti D. 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
3.0

The reserved vehicle wasn't out in front of the location. The rep had to locate and drive it out from the back. Also, the front lot was a bit too congested with other vehicles. This made it a little challenging to turn a 15' truck around in a tight space. Lastly, see my drop off comments.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

DeAnn G. 
Rating:
5.0

Just want to follow up with a big thank you to Scott, the general manager and Morgan, customer service. at the U-haul moving and storage, Fort Drum. They are professional and made right the mistake of us being overcharged at the dealer site in Rochester. They have been more than helpful from start to finish! Will do business with them again.

THOMAS WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Great place to do business with

Dustin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Nothing

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Alan Q.  |  Overall Experience 
Rating:
3.0

Uhaul website kept saying I was at the wrong location, so instead of mobile pickup I had to go in. The woman helping me was very slow, and didn't seem to know what she was doing. I got the truck, after 30 minutes, which defeats the purpose of mobile check in. When I started driving the truck, it shook so bad my arms were cramped just trying to keep it straight. Worse uhaul experience ever. Next time I will check out Penske

JOSEPH DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

CONNOR G. 
Rating:
5.0

Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!—J Reis

JULIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey D. 
Rating:
1.0

Owner was very rude and had nothing but smart remarks to say

MARIA J. 
Rating:
5.0

Scott was great thanks

jordan river e.  |  First Impressions 
Rating:
5.0

Verified move-in, notified us, and secured unit first thing Monday morning. Thank you.

Karen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra B. 
Rating:
5.0

Customer did not leave a comment.

SANY P. 
Rating:
4.0

Customer did not leave a comment.

Kelly W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KYLE R. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO ROMONDO D. 
Rating:
5.0

The most efficient and user friendly operation for rental equipment that I have ever experienced.

David R. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Everyone here is really nice. Nicer than I expected.

SANISHA L. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO HERNANDE C. 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas F.  |  Overall Experience 
Rating:
5.0

See you guys soon

Gene I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSS C. 
Rating:
1.0

Be more nice and not rude and don't have stuff break down

MICHELLEMARIE R. 
Rating:
1.0

General rule of thumb don't uses the excuse it's cool outside that's why we didn't check the A/C on a vehicle heading to El Paso, TX. Whatever mechanics the general manager choose to use is terrible and the fact that he says that A/C is the summer in 90 degree temperatures is not necessary is like saying that heat in 20 temperatures isn't necessary. He may need to rethink his position as a manager or maybe think before he speaks.

PRESTON W. 
Rating:
5.0

Jorge is a stand up guy! Made the whole process of both pick up and return a breeze. I felt very well taken care of!!

Adam L. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNYJ A S. 
Rating:
5.0

Customer did not leave a comment.

MARYMARGARET F. 
Rating:
4.0

Better explanation on refund if storage room not use for the whole month

GIOVANNYJ A S. 
Rating:
5.0

Nothing!! Everything was perfect!

JORGELUIS JR D. 
Rating:
5.0

Amazing people, great experience. wiggie wiggie

aaron r.  |  Overall Experience 
Rating:
1.0

I am very disappointed in service I received. I was told by dealer that I made contract with that I would have 5 days to use vehicle. Told them that i didnt need that many, but was told company policy gives 5 days. BUT I would only be charged for days I used it and that other days would be refunded. So I would be credited $400 or so back to my account. That is why I chose your company. Upon returning the vehicle, I was told this was untrue and would not be receiving my refund for days not used. Also was told was unlimited miles and he said I went over my miles and charged me $50 more. I was outraged. He then began to belittle the Uhaul company saying that they did not know how to train their dealers and that was the problem. My son is serving his country in the U.S. Army and had to pay two times what he was told he would be paying. Plus the "FREE UPGRADE" to a bigger truck, because they didnt have size requested, used more gas to drive. It's a shame Uhaul would overcharge someone fighting for their freedom to run their business the way they want and not by the Government. I will definitely be posting negativity on all social media about experience. If you need to contact me please do so at mikeandtammytnf@gmail.com.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Quick and efficient

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn C.  |  Online Move In 
Rating:
5.0

Only issue I had was that U-Haul hooked the car up wrong and it came detached in enroute to destination had to call roadside assistance in order to get car back connected properly

KADELOGAN S. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S.  |  Overall Experience 
Rating:
3.0

I found rodents pop in all my stuff. And I found a dead mouse in one of my boxes. I think they need to do a better job with any pest control. Very disappointed

Alexander P.  |  Overall Experience 
Rating:
5.0

Climate controlled storage room was awesome. Made moving bearable during the winter and kept everything in great condition!

Tyler S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Great customer service!!

JAMESRICHARD S. 
Rating:
5.0

I have used them multiple times in one month because they are that great. They continue to satisfy me as a customer. Great staff and knowledgeable.

MAGDIEL A. 
Rating:
5.0

Customer did not leave a comment.

gerald S. 
Rating:
3.0

There are some issues with the initial process of looking over the vehicle/ trailer for any items that are damaged prior to being picked up. Electrical cord for lights was not installed properly to prevent damage.

THOMASJOSEPH B. 
Rating:
5.0

So far it's great, no improvements needed.

MAGDIEL A. 
Rating:
5.0

Customer did not leave a comment.

Allison M. 
Rating:
5.0

The service is great. Keep up the good work.

MICHAELPATRICK G. 
Rating:
5.0

Jorge Dealba was awesome!!! Great job getting everything hooked and making sure everything was done right and safe to drive!!! Will definitely return to that store because of him!!!

MICHAEL W. 
Rating:
5.0

Everyone was very helpful, friendly and explained everything about my truck rental. On a scale of 1-10 I'll give them a 10+.

David L. 
Rating:
5.0

Customer did not leave a comment.

brandon w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Errin T. 
Rating:
2.0

Make sure your equipment works

Shannon M. 
Rating:
5.0

Customer Service was very good. Even on Sunday, they were helpful, courteous and service was expedient

JEROMEE G. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

KODZOAGBESSI T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTE M. 
Rating:
5.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR A. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

This comment has absolutely nothing to do with Evans Mills Uhaul but you're cooperate office in Syracuse. I attempted to reserve a U-Haul in Alexandria Bay New York. I had it reserved got home five minutes later I got a phone call from U-Haul in Syracuse New York informing me that Alexandria Bay does not do reservations that far out in advance. I was trying to reserve it a week and a half in advance. That if I wanted to reserve that far out, I had to reserve it and pick it up and Evans Mill‘s. Evans Mill‘sIs a half hour drive from me. When I stopped in to the Alexandria bass store a little while later, as in a few days, they did tell me I could reserve there, but they did not have any available for the date I needed. So I would like to know why I was told by someone from Syracuse New York at U-Haul that I could not reserve a U-Haul that far out in Alexandria Bay New York. Because Alexandria Bay New York U-Haul told me I could reserve up to two weeks out. I will never use you all again

LESLIE M. 
Rating:
4.0

Customer did not leave a comment.

MICHAELTHOMAS D. 
Rating:
5.0

Great place to deal with.

gordon m.  |  Overall Experience 
Rating:
5.0

Fast service. The young lady who helped me return the equipment was excellent. She made my return very easy and quick.

CRAIGR P. 
Rating:
5.0

Great and helpful people! Always goes smooth

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Genie H. 
Rating:
5.0

Customer did not leave a comment.

CARLDAVID E. 
Rating:
5.0

Customer did not leave a comment.

KAREN O. 
Rating:
5.0

Staff were pleasant and helpful. Everything went smoothly.

Jon B. 
Rating:
4.0

Lower the rates , it cost us $150 from TN, and going back $500 amount. Plus guy was not as knowledgeable about hooking up chains as Jasper personnel.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Super easy to get a storage unit and a pretty good price. Everything was clean and the uhaul store nearby is super convinient as well. No complaints

Shaniya D.  |  Online Move In 
Rating:
5.0

This was the best and the cleanest uhaul we have stored with. Recommend this location. Scott and his staff were always amazing and helpful!

Amanda M.  |  Overall Experience 
Rating:
4.0

The only issue I had was closing out my storage unit they charged me for an additional month. I closed it in person on feb. 22nd and was told I would get an email notification of the closed account. Instead on feb. 24th I got charged for the next month. I notified the office and they said it will be refunded but it has not shown up as a credit on my credit card account yet. I will be calling again next week if I don't see the charge taken off.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN C. 
Rating:
5.0

Professional experience

Gregory M. 
Rating:
2.0

I rented an enclosed trailer. The customer service was decent but took 30 minutes for me to pick up a reservation. I want told the enclosed trailer had a ramp over the phone but there was none when I got there. The trailer itself was rusty in a few spots , and the wooden rails on the sides were dry rot and coming off the walls. Overall not a good experience and will not come back or recommend

MATTHEWDONALD T. 
Rating:
2.0

Customer did not leave a comment.

Erica A. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

The U-Haul truck seem to have transmission problems

Roger J. 
Rating:
1.0

Uhaul itself should really open up to getting trucks that have 4x4 capabilities or atleast get some good quality snow tires on their rental trucks, I was stuck in the snow for nearly 5 hours and had to wait for one of my buddies to come pull me out from being stuck and I called uhaul about the situation and they decided to proceed and make me pay an additional $100 because I ended up being late to their poor quality to have equipment maintained for the winter rentals this time of year especially since the road conditions are very snowy and icy currently

Preston M. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Davina H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

sherry H. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERRYAN P. 
Rating:
1.0

Make the U-Haul app work

LEEMICHAEL G. 
Rating:
3.0

The return driveway was blocked by the previous truck being returned smack in the center of the driveway. It was heavy icy snow. It make the return difficult and dangerous as it is a one way road =(

ALISONJULIE M. 
Rating:
5.0

No suggestions- everything went very smoothly.

Steven Y. 
Rating:
2.0

Customer did not leave a comment.

Rebecca C. 
Rating:
4.0

Customer did not leave a comment.

james w.  |  Overall Experience 
Rating:
4.0

The only reason I could not rate higher was because their scale went down before I left. I don't know why it went down but it was part of my contract for vehicle weigh.

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

Owen K. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

Really easy and simple, the staff it’s really respectful and friendly

Jose R.  |  Overall Experience 
Rating:
5.0

All aspects were completed with a single phone call. Morgan was very helpful, explained procedures and answered all questions. She made the entire experience enjoyable and problem free. Well done Morgan!

bud y.  |  First Impressions 
Rating:
5.0

I did the online check-in, but it still required providing a credit card at the counter. It would be ideal if someone uses the express check-in that the counter time spent was to a minimum and the reservation credit card can be used instead.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Daniel Z.  |  Overall Experience 
Rating:
1.0

Id recommend not charging someone's account twice. Also manager as well as the person that checked me out of the truck rental was not wearing a mask will not go back to this location.

LEEMICHAEL G. 
Rating:
2.0

I was given a 15 ft. truck with a perverted license plate: AHO1554. What is UHAUL's problem??? I am a female senior citizen and do not appreciate your crudeness. There were many other 15 ft. trucks available. Please take that truck out of service or change its license plate. Shame on UHAUL! My opinion of UHAUL has dropped considerably.

BARBARAELLEN T. 
Rating:
5.0

Very wonderful and pleasant experience, highly professional!!

RANDALLLYNN L. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

Just need to make sure that the address brings you to the right location. Other than that, it was another AMAZING experience. Thank you for being AWESOME.

Bobby O. 
Rating:
5.0

Customer did not leave a comment.

brian m.  |  Overall Experience 
Rating:
2.0

The online ordering system was supposed to save me time... it took way longer.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

KOMLAN A. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

I appreciated that the person behind the counter came out to connect the trailer for me. I also liked the ability to check-in the trailer after hours through the mobile app.

Michael B. 
Rating:
5.0

Best one I’ve ever dealt with. This was my 7th move. By far best customer service.

David A.  |  First Impressions 
Rating:
5.0

I needed extra time till I got paid they work with me 2 days. Very kind. Thanks

debra t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gordon m.  |  First Impressions 
Rating:
5.0

The 10x20 is what I needed and I have a 2017 F150 Supercrew Cab with 5 1/2 ft bed. The truck fit perfectly in the space with enough room to close the door. Great price wonderful service. Thank you Morgan for all your assistance.

Josh L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE H.  |  Overall Experience 
Rating:
5.0

It was all quick and easy

Chali O.  |  Online Move In 
Rating:
5.0

The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.

Ricardo C.  |  First Impressions 
Rating:
4.0

Some reps were friendlier than others.

William S.  |  First Impressions 
Rating:
5.0

Continue providing excellence to the Ft. Drum community.

leeon d.  |  First Impressions 
Rating:
3.0

The only issue I have is that I came inside and cleared my storage unit and told I was cleared. Yet I still had to process out online.

Charmartta M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalome T.  |  Overall Experience 
Rating:
5.0

Great place close to post and helpful staff.

Matthew W.  |  Overall Experience 
Rating:
5.0

I had two storages, 326 and 474; for one year and three years respectively; the only thing is that the last month was charged completely but I used the storages just for 2 weeks of that month before the moving company came. It would be nice if after 3 years being a customer with them they would show some appreciation not charging the entire month.

Jose M.  |  Overall Experience 
Rating:
2.0

I barely had the storage unit for 10 days never used it and they wouldn't give me any money back a waste of a $100 for 10 days and they can't even credit me anything

Micheal W.  |  Overall Experience 
Rating:
5.0

The staff was great to work with and the online reservation made the process even more seamless.

Dalome T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charmartta M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE O.  |  Overall Experience 
Rating:
5.0

The personnel at this facility were great. The pick up site in Washington DC was disappointing but this spot In Evans Mills, more than made up for it. Definitely will recommend.

Albadir M.  |  First Impressions 
Rating:
5.0

Scott and his team were great. They reacted to our last minute request which saved our transition. Scott is an expert in every service they provide and was one step ahead of everything we needed.

William Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emprise F.  |  Overall Experience 
Rating:
5.0

First off this storage facility has some of the most helpful, well mannered employees!!! The facility itself is well lit at night. I felt like my belongings were secure and safe, the storage unit was so clean!!! We used a truck on 2 occasions and both times they had it ready and waiting for us! Moving is often done on a time crunch and it's like they know that, I'venever "waited" in line for someone to help me maybe but a few minutes!!

Kayla N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connor G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica K.  |  First Impressions 
Rating:
4.0

Absolutely fantastic! Thank you

amir f.  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage at Fort Drum made our storage needs trouble free. Great staff and facility! Best in the area.

bud y.  |  Overall Experience 
Rating:
4.0

Pros: staff were friendly, helpful, and unhurried. Facilities were clean and user-friendly. Cons: only one person manning the front desk so service was slow.

Connor G.  |  First Impressions 
Rating:
5.0

Great

juan c.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Rezk A.  |  Overall Experience 
Rating:
5.0

Best customer service received, friendly, informative and very helpful.

Juan A.  |  First Impressions 
Rating:
5.0

Knowledgeable and helpful staff.

Pedro V.  |  Overall Experience 
Rating:
5.0

Great customer service on the phone and in person. The entire staff was informative and accommodating. Will definitely return for future storage needs. Well done!

bud y.  |  First Impressions 
Rating:
5.0

Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..

Juan I.  |  First Impressions 
Rating:
5.0

Great people and service!

paul w.  |  Overall Experience 
Rating:
5.0

very nice people

carol b.  |  First Impressions 
Rating:
5.0

The communication was excellent and the service too

edwin c.  |  Overall Experience 
Rating:
5.0

Great

Ahmet B.  |  Overall Experience 
Rating:
4.0

The staff is very friendly! The only complaint I have is during my move out, someone left 4 tires on the cart which made it difficult to move my things and I was unable to use the cart to move boxes.

erin d.  |  Overall Experience 
Rating:
5.0

The attendance was friendly. This means much to me and he was helpful.

Valerie P.  |  Overall Experience 
Rating:
5.0

Very Friendly staff. New facility appearance is great and the availability of equipment at a moments notice is outstanding. I am now a definite Uhaul loyal customer.

Richard L.  |  First Impressions 
Rating:
5.0

The customer service was great, Thay made every simple and easy.

Susan C.  |  First Impressions 
Rating:
5.0

Freindly staff, and a great experience.

Titus G.  |  Overall Experience 
Rating:
2.0

The owner of this location was very rude and arrogant. The storage was fine. The monthly charge was fine. Dealing with him was a nightmare!

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Very convenient and accessible. Right off post so it was great!

Kimberly H.  |  Overall Experience 
Rating:
4.0

the staff at arrival were excellent and offed assistance to get item into storage Yes would use them again

don f.  |  Overall Experience 
Rating:
5.0

Good service.

Keith R.  |  First Impressions 
Rating:
5.0

Scott was great!

Alexi B.  |  First Impressions 
Rating:
5.0

Nice!

Madeline W.  |  Overall Experience 
Rating:
5.0

The people here are very helpful

craig h.  |  Overall Experience 
Rating:
5.0

.

SARAH D.  |  Overall Experience 
Rating:
1.0

I tried to type a lengthy negative comment about this storage facility but it limits your characters to 200. Avoid this place because the staff is not helpful and the facility is not secure.

Alan R.  |  Overall Experience 
No reviews have been submitted for this location.

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