Customer did not leave a comment.RALPH E.
Customer Reviews for U-Haul Moving & Storage at Fort Drum
Evans Mills, NY 13637
(Next to Bradley's Military)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Edwin R.
Customer did not leave a comment.John D.
Great place to store your stuff. Friendly staff, clean area, and an all around great experience. They had a place to store my stuff while I was waiting to close on my house. Great rental rates as well. Much cheaper than I am used to in other areas.ANTHONY JACOB B. | Overall Experience
They should check the trucks entirely. Spent half of our trip with no AC IN 100+ weather.Matthew K.
Customer did not leave a comment.KRISTOPHERJ H.
This uhaul did not fit the 2018 Ram 1500 like it said it would. Tires stuck off back. Couldn't use.JAIMEDEIRDRE S.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.CORTNEY T.
It was not as easy as they say if you pre pay was at the location for over an hour. Two days before Im to pick up the truck they switch the location, it was futher away. It was already a stressful situation having to move and the people I dealt with and the wait time on the phone to talk to someone was ridiculous. I have rented uhaul trucks before but never the problems I had this time. Im very displeased.VICKIE G.
Best services Both places military friendly.CAROLINA B.
Everything was great!PENDAELI K.
Customer did not leave a comment.GERTRUDES F.
10/10 superbTi D.
10/10 amazingTi D.
Customer did not leave a comment.Thomas P. | Overall Experience
The reserved vehicle wasn't out in front of the location. The rep had to locate and drive it out from the back. Also, the front lot was a bit too congested with other vehicles. This made it a little challenging to turn a 15' truck around in a tight space. Lastly, see my drop off comments.ROBERT T.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.DeAnn G.
Just want to follow up with a big thank you to Scott, the general manager and Morgan, customer service. at the U-haul moving and storage, Fort Drum. They are professional and made right the mistake of us being overcharged at the dealer site in Rochester. They have been more than helpful from start to finish! Will do business with them again.THOMAS WILLIAM V.
Customer did not leave a comment.Patricia D.
Great place to do business withDustin H. | First Impressions
Customer did not leave a comment.David P.
Customer did not leave a comment.Alan Q. | Overall Experience
Uhaul website kept saying I was at the wrong location, so instead of mobile pickup I had to go in. The woman helping me was very slow, and didn't seem to know what she was doing. I got the truck, after 30 minutes, which defeats the purpose of mobile check in. When I started driving the truck, it shook so bad my arms were cramped just trying to keep it straight. Worse uhaul experience ever. Next time I will check out PenskeJOSEPH DANIEL B.
Customer did not leave a comment.CONNOR G.
Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!—J ReisJULIE R. | First Impressions
Customer did not leave a comment.Stacey D.
Owner was very rude and had nothing but smart remarks to sayMARIA J.
Scott was great thanksjordan river e. | First Impressions
Verified move-in, notified us, and secured unit first thing Monday morning. Thank you.Karen G. | First Impressions
Customer did not leave a comment.Cassandra B.
Customer did not leave a comment.SANY P.
Customer did not leave a comment.Kelly W. | Online Move In
Customer did not leave a comment.KYLE R.
Customer did not leave a comment.FERNANDO ROMONDO D.
The most efficient and user friendly operation for rental equipment that I have ever experienced.David R.
Customer did not leave a comment.Tamara M.
Everyone here is really nice. Nicer than I expected.SANISHA L.
Customer did not leave a comment.John T.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.EDUARDO HERNANDE C.
Customer did not leave a comment.Tracey W. | First Impressions
Customer did not leave a comment.Nicholas F. | Overall Experience
See you guys soonGene I. | Overall Experience
Customer did not leave a comment.ROSS C.
Be more nice and not rude and don't have stuff break downMICHELLEMARIE R.
General rule of thumb don't uses the excuse it's cool outside that's why we didn't check the A/C on a vehicle heading to El Paso, TX. Whatever mechanics the general manager choose to use is terrible and the fact that he says that A/C is the summer in 90 degree temperatures is not necessary is like saying that heat in 20 temperatures isn't necessary. He may need to rethink his position as a manager or maybe think before he speaks.PRESTON W.
Jorge is a stand up guy! Made the whole process of both pick up and return a breeze. I felt very well taken care of!!Adam L.
Customer did not leave a comment.GIOVANNYJ A S.
Customer did not leave a comment.MARYMARGARET F.
Better explanation on refund if storage room not use for the whole monthGIOVANNYJ A S.
Nothing!! Everything was perfect!JORGELUIS JR D.
Amazing people, great experience. wiggie wiggieaaron r. | Overall Experience
I am very disappointed in service I received. I was told by dealer that I made contract with that I would have 5 days to use vehicle. Told them that i didnt need that many, but was told company policy gives 5 days. BUT I would only be charged for days I used it and that other days would be refunded. So I would be credited $400 or so back to my account. That is why I chose your company. Upon returning the vehicle, I was told this was untrue and would not be receiving my refund for days not used. Also was told was unlimited miles and he said I went over my miles and charged me $50 more. I was outraged. He then began to belittle the Uhaul company saying that they did not know how to train their dealers and that was the problem. My son is serving his country in the U.S. Army and had to pay two times what he was told he would be paying. Plus the "FREE UPGRADE" to a bigger truck, because they didnt have size requested, used more gas to drive. It's a shame Uhaul would overcharge someone fighting for their freedom to run their business the way they want and not by the Government. I will definitely be posting negativity on all social media about experience. If you need to contact me please do so at firstname.lastname@example.org.JAMES H.
Customer did not leave a comment.MARK T.
Quick and efficientBRIAN S.
Customer did not leave a comment.Kaitlyn C. | Online Move In
Only issue I had was that U-Haul hooked the car up wrong and it came detached in enroute to destination had to call roadside assistance in order to get car back connected properlyKADELOGAN S.
Customer did not leave a comment.Sara C.
Customer did not leave a comment.TYLER S.
Customer did not leave a comment.LLOYD S. | Overall Experience
I found rodents pop in all my stuff. And I found a dead mouse in one of my boxes. I think they need to do a better job with any pest control. Very disappointedAlexander P. | Overall Experience
Climate controlled storage room was awesome. Made moving bearable during the winter and kept everything in great condition!Tyler S. | Overall Experience
Customer did not leave a comment.Andrew R.
Great customer service!!JAMESRICHARD S.
I have used them multiple times in one month because they are that great. They continue to satisfy me as a customer. Great staff and knowledgeable.MAGDIEL A.
Customer did not leave a comment.gerald S.
There are some issues with the initial process of looking over the vehicle/ trailer for any items that are damaged prior to being picked up. Electrical cord for lights was not installed properly to prevent damage.THOMASJOSEPH B.
So far it's great, no improvements needed.MAGDIEL A.
Customer did not leave a comment.Allison M.
The service is great. Keep up the good work.MICHAELPATRICK G.
Jorge Dealba was awesome!!! Great job getting everything hooked and making sure everything was done right and safe to drive!!! Will definitely return to that store because of him!!!MICHAEL W.
Everyone was very helpful, friendly and explained everything about my truck rental. On a scale of 1-10 I'll give them a 10+.David L.
Customer did not leave a comment.brandon w. | First Impressions
Customer did not leave a comment.Errin T.
Make sure your equipment worksShannon M.
Customer Service was very good. Even on Sunday, they were helpful, courteous and service was expedientJEROMEE G.
Customer did not leave a comment.Roger P.
Customer did not leave a comment.KODZOAGBESSI T.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.ROBERTE M.
Customer did not leave a comment.richard L.
Customer did not leave a comment.ARTHUR A.
Customer did not leave a comment.DAVID S.
This comment has absolutely nothing to do with Evans Mills Uhaul but you're cooperate office in Syracuse. I attempted to reserve a U-Haul in Alexandria Bay New York. I had it reserved got home five minutes later I got a phone call from U-Haul in Syracuse New York informing me that Alexandria Bay does not do reservations that far out in advance. I was trying to reserve it a week and a half in advance. That if I wanted to reserve that far out, I had to reserve it and pick it up and Evans Millâ€˜s. Evans Millâ€˜sIs a half hour drive from me. When I stopped in to the Alexandria bass store a little while later, as in a few days, they did tell me I could reserve there, but they did not have any available for the date I needed. So I would like to know why I was told by someone from Syracuse New York at U-Haul that I could not reserve a U-Haul that far out in Alexandria Bay New York. Because Alexandria Bay New York U-Haul told me I could reserve up to two weeks out. I will never use you all againLESLIE M.
Customer did not leave a comment.MICHAELTHOMAS D.
Great place to deal with.gordon m. | Overall Experience
Fast service. The young lady who helped me return the equipment was excellent. She made my return very easy and quick.CRAIGR P.
Great and helpful people! Always goes smoothRICHARD S.
Customer did not leave a comment.Genie H.
Customer did not leave a comment.CARLDAVID E.
Customer did not leave a comment.KAREN O.
Staff were pleasant and helpful. Everything went smoothly.Jon B.
Lower the rates , it cost us $150 from TN, and going back $500 amount. Plus guy was not as knowledgeable about hooking up chains as Jasper personnel.Edward S.
Customer did not leave a comment.Stanley H.
Customer did not leave a comment.JOSE C.
Super easy to get a storage unit and a pretty good price. Everything was clean and the uhaul store nearby is super convinient as well. No complaintsShaniya D. | Online Move In
This was the best and the cleanest uhaul we have stored with. Recommend this location. Scott and his staff were always amazing and helpful!Amanda M. | Overall Experience
The only issue I had was closing out my storage unit they charged me for an additional month. I closed it in person on feb. 22nd and was told I would get an email notification of the closed account. Instead on feb. 24th I got charged for the next month. I notified the office and they said it will be refunded but it has not shown up as a credit on my credit card account yet. I will be calling again next week if I don't see the charge taken off.Jeffrey S. | Overall Experience
Customer did not leave a comment.FRANKLIN C.
Professional experienceGregory M.
I rented an enclosed trailer. The customer service was decent but took 30 minutes for me to pick up a reservation. I want told the enclosed trailer had a ramp over the phone but there was none when I got there. The trailer itself was rusty in a few spots , and the wooden rails on the sides were dry rot and coming off the walls. Overall not a good experience and will not come back or recommendMATTHEWDONALD T.
Customer did not leave a comment.Erica A.
Customer did not leave a comment.Charles L.
The U-Haul truck seem to have transmission problemsRoger J.
Uhaul itself should really open up to getting trucks that have 4x4 capabilities or atleast get some good quality snow tires on their rental trucks, I was stuck in the snow for nearly 5 hours and had to wait for one of my buddies to come pull me out from being stuck and I called uhaul about the situation and they decided to proceed and make me pay an additional $100 because I ended up being late to their poor quality to have equipment maintained for the winter rentals this time of year especially since the road conditions are very snowy and icy currentlyPreston M.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Davina H.
Customer did not leave a comment.TIMOTHY L.
Customer did not leave a comment.sherry H.
Customer did not leave a comment.Aaron J.
Customer did not leave a comment.ALEXANDERRYAN P.
Make the U-Haul app workLEEMICHAEL G.
The return driveway was blocked by the previous truck being returned smack in the center of the driveway. It was heavy icy snow. It make the return difficult and dangerous as it is a one way road =(ALISONJULIE M.
No suggestions- everything went very smoothly.Steven Y.
Customer did not leave a comment.Rebecca C.
Customer did not leave a comment.james w. | Overall Experience
The only reason I could not rate higher was because their scale went down before I left. I don't know why it went down but it was part of my contract for vehicle weigh.KEVIN J.
Customer did not leave a comment.Owen K.
Customer did not leave a comment.JOSE S.
Really easy and simple, the staff it’s really respectful and friendlyJose R. | Overall Experience
All aspects were completed with a single phone call. Morgan was very helpful, explained procedures and answered all questions. She made the entire experience enjoyable and problem free. Well done Morgan!bud y. | First Impressions
Customer did not leave a comment.Daniel Z. | Overall Experience
Customer did not leave a comment.brian m. | Overall Experience
Best one I’ve ever dealt with. This was my 7th move. By far best customer service.David A. | First Impressions
I needed extra time till I got paid they work with me 2 days. Very kind. Thanksdebra t. | Overall Experience
Customer did not leave a comment.Stephanie F. | Overall Experience
Customer did not leave a comment.gordon m. | First Impressions
The 10x20 is what I needed and I have a 2017 F150 Supercrew Cab with 5 1/2 ft bed. The truck fit perfectly in the space with enough room to close the door. Great price wonderful service. Thank you Morgan for all your assistance.Josh L. | First Impressions
Customer did not leave a comment.JOSE H. | Overall Experience
It was all quick and easyChali O. | Online Move In
The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.Ricardo C. | First Impressions
Some reps were friendlier than others.William S. | First Impressions
Continue providing excellence to the Ft. Drum community.leeon d. | First Impressions
The only issue I have is that I came inside and cleared my storage unit and told I was cleared. Yet I still had to process out online.Charmartta M. | Overall Experience
Customer did not leave a comment.Dalome T. | Overall Experience
Great place close to post and helpful staff.Matthew W. | Overall Experience
I had two storages, 326 and 474; for one year and three years respectively; the only thing is that the last month was charged completely but I used the storages just for 2 weeks of that month before the moving company came. It would be nice if after 3 years being a customer with them they would show some appreciation not charging the entire month.Jose M. | Overall Experience
I barely had the storage unit for 10 days never used it and they wouldn't give me any money back a waste of a $100 for 10 days and they can't even credit me anythingMicheal W. | Overall Experience
The staff was great to work with and the online reservation made the process even more seamless.Dalome T. | First Impressions
Customer did not leave a comment.Charmartta M. | First Impressions
Customer did not leave a comment.STEPHANIE O. | Overall Experience
The personnel at this facility were great. The pick up site in Washington DC was disappointing but this spot In Evans Mills, more than made up for it. Definitely will recommend.Albadir M. | First Impressions
Scott and his team were great. They reacted to our last minute request which saved our transition. Scott is an expert in every service they provide and was one step ahead of everything we needed.William Z. | Overall Experience
Customer did not leave a comment.Emprise F. | Overall Experience
First off this storage facility has some of the most helpful, well mannered employees!!! The facility itself is well lit at night. I felt like my belongings were secure and safe, the storage unit was so clean!!! We used a truck on 2 occasions and both times they had it ready and waiting for us! Moving is often done on a time crunch and it's like they know that, I'venever "waited" in line for someone to help me maybe but a few minutes!!Kayla N. | Overall Experience
Customer did not leave a comment.Silvia R. | First Impressions
Customer did not leave a comment.Connor G. | Overall Experience
Customer did not leave a comment.Jessica K. | First Impressions
Absolutely fantastic! Thank youamir f. | Overall Experience
U-Haul Moving & Storage at Fort Drum made our storage needs trouble free. Great staff and facility! Best in the area.bud y. | Overall Experience
Pros: staff were friendly, helpful, and unhurried. Facilities were clean and user-friendly. Cons: only one person manning the front desk so service was slow.Connor G. | First Impressions
Greatjuan c. | First Impressions
Very friendly and helpfulRezk A. | Overall Experience
Best customer service received, friendly, informative and very helpful.Juan A. | First Impressions
Knowledgeable and helpful staff.Pedro V. | Overall Experience
Great customer service on the phone and in person. The entire staff was informative and accommodating. Will definitely return for future storage needs. Well done!bud y. | First Impressions
Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..Juan I. | First Impressions
Great people and service!paul w. | Overall Experience
very nice peoplecarol b. | First Impressions
The communication was excellent and the service tooedwin c. | Overall Experience
GreatAhmet B. | Overall Experience
The staff is very friendly! The only complaint I have is during my move out, someone left 4 tires on the cart which made it difficult to move my things and I was unable to use the cart to move boxes.erin d. | Overall Experience
The attendance was friendly. This means much to me and he was helpful.Valerie P. | Overall Experience
Very Friendly staff. New facility appearance is great and the availability of equipment at a moments notice is outstanding. I am now a definite Uhaul loyal customer.Richard L. | First Impressions
The customer service was great, Thay made every simple and easy.Susan C. | First Impressions
Freindly staff, and a great experience.Titus G. | Overall Experience
The owner of this location was very rude and arrogant. The storage was fine. The monthly charge was fine. Dealing with him was a nightmare!Elizabeth C. | Overall Experience
Very convenient and accessible. Right off post so it was great!Kimberly H. | Overall Experience
the staff at arrival were excellent and offed assistance to get item into storage Yes would use them againdon f. | Overall Experience
Good service.Keith R. | First Impressions
Scott was great!Alexi B. | First Impressions
Nice!Madeline W. | Overall Experience
The people here are very helpfulcraig h. | Overall Experience
.SARAH D. | Overall Experience
I tried to type a lengthy negative comment about this storage facility but it limits your characters to 200. Avoid this place because the staff is not helpful and the facility is not secure.Alan R. | Overall Experience
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