Customer did not leave a comment.Benjamin M.
Customer Reviews for U-Haul Moving & Storage at Freedom Mall
Charlotte, NC 28208
(Across From Freedom Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sileen W.
No problems. Excellent customer service.Reginald W.
Customer did not leave a comment.NICOLE B.
Customer did not leave a comment.Aaliyah J. | First Impressions
Customer did not leave a comment.JADA M.
Big thanks to your staff who were super friendly and helpful, this was my fastest, easiest truck rental experience of my life.TYLER K.
The lady who helped us at the Counter was very rude and obviously doesn't care about Customer service. Her name is Hattina Bellamy from what I could read on her name tag. When we got there she told us that per corporate instructions they could not take walk ins this past weekend only reservations. She told us to come back Monday. We had an emergency with our business and needed the truck ASAP and we have been using Uhaul for over two years since we started our business. We always go as walkins when we have emergencies with our business truck, but after this weekend's experience I doubt that we will use uhaul again. We asked her to check if another location had trucks available and she said that was coorporate wise and that no one was going to rent us a truck in Charlotte yesterday. So my husband asked her if she had one there at that moment because we didn't think it made sense to hold trucks for reservations only when you have them there and you have a customer in front of you. Why lose business that way, but who knows if that's the way you want to run the business. She said that she had no trucks on that day available. So we left very upset and frustrated because we didn't know what we were going to do. So, when I left I got on your website and was able to make a reservation instantly and found out she lied to us because I was able to reserve a truck form that same location 5 minutes later. So I came back with a reservation 15 minutes later and I was able to get a truck. She could have perfectly tell me to get online and make a reservation if that's all it took for me to rent a truck, but she acted like we were out of luck. This made me feel like she didn't care about customers at all and obviously about the business because you could have lost a customer yesterday when you had more trucks available. Which, the only reason why I came back is because we had an emergency and needed it right away. But now I know and she will not see me in the near future. I spent over $10,000 in rentals from Uhaul just last year alone, so that will not be the case this year. I'll take my business elsewhere. Thank you.Martha L.
it was quick in and out to get the truck and to drop off. Would have preferred a number of the UHaul locations that were not out of the way but they did not have the trailer on hand that I needed. Not sure how locate a trailer works but it did not show me any in Lincolnton county which is right next door to where I love and was the direction I was headed in. I when 15 min out of my way to get the trailer.Nadine S.
Customer did not leave a comment.Anthony H. | Overall Experience
Really great staff!! Lester was awesome to work with! 🙂D'Antionette G. | Overall Experience
Customer did not leave a comment.rick W.
Everyone were very professional, the equipment was clean and user friendly. The w Whole process moved very smooth, all do to individuals were knowledgeable about the process. Thanks again for a good rental Experience.Mark S.
Customer did not leave a comment.BRETT M.
Courteous ProfessionalALVIN J.
Very great place to rent. Freedom drive Charlotte, NC. You get almost a full month late before they seize everything. Plenty of time to come up with ur rent plus late fee. They are amazing as long as you call and explain ur situation and keep them updated THEY WILL WORK WITH YOU. AMAZING PEOPLE!!!!brandon s. | Overall Experience
Very customer friendly!DEANGELO M.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.MARTIN M.
Customer did not leave a comment.DARREN S. | Overall Experience
Customer did not leave a comment.Andrew S.
Check in and out was wonderful. The team was very helpful and kind.Kanisha H. | Overall Experience
Customer did not leave a comment.SEAN T.
It was good just seem like it didn't won't to pull. Even with gas in it.DORETHER M.
The lady at the front desk was supper helpful and supper nice she was amazing thank youstephanie w. | First Impressions
Customer did not leave a comment.BRIAN M.
I couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.carolyn w. | First Impressions
Customer did not leave a comment.LAKEISHA L.
Customer did not leave a comment.JAMES L.
Should always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.ZADIAH J. | First Impressions
Let them Tell you how long you need a truck and not for them to tell you 4 hours when you may Need 6 or even 8 hours...ZADIAH J.
Customer did not leave a comment.tameka m. | Overall Experience
Customer did not leave a comment.Kimberly M.
Customer did not leave a comment.WESTLEY T.
Very polite and helpful.Joseph T.
Very polite and professional!Joseph T.
Customer did not leave a comment.CHANTE W.
Great Staff, respectable and understanding of situations.Cristian V.
Need a storage unit soonMICHAEL C.
Everyone was knowledgeable, helpful and friendly.STEPHEN J.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Robert H.
New employeesPIERRE W.
Customer did not leave a comment.Elizabeth H.
The best in town!!!!!! THANKSROBERTO N.
Customer did not leave a comment.MARVIN C.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.TONY Y.
Great experience, everyone that I encountered was very helpful and made the process smooth as possible. I always come to UHaul on Ashley Rd because their customer service is top notch. Thanks team for all you do.Michael W.
Lester is an amazing man!heather j. | Overall Experience
Get rid of the rental guy from California. The people were I dropped it of were very nice and the place was clean.KYLE B.
Customer did not leave a comment.SARAH S.
Customer did not leave a comment.MONICA M.
Customer did not leave a comment.JONQUAVIS B.
I think you are doing a Good job now. Keep up the Good work!IVORY W.
I'm not sure how busy this location is. Check in could have been quicker had there been more staff present. However the staff there was wonderful..just a little wait at the beginning.STEPHEN S.
Customer did not leave a comment.Alexandria C. | First Impressions
Customer did not leave a comment.Tao M.
Customer did not leave a comment.Dashaun T.
All staff was very friendlyMelissa C. | First Impressions
Customer did not leave a comment.Lecharles R. | Overall Experience
Staff were very helpfulSamuel N. | First Impressions
Customer did not leave a comment.Samuel N.
The customer service Rep. that helped me was Kathy and she has EXCELLENT CUSTOMER SERVICE SKILLS... she was kind, compassionate, knowledgeable, patient just to name a few. I would recommend that she receive an aware for her excellent customer service work. Honestly I believe she deserves a raise, It's hard to find someone like Kathy. She is a true gem and asset to the U-Haul franchise! Ms. Alice W.Alice W. | First Impressions
Everyone was so friendly and accommodating. The facilities were always clean and easy to access.Kaitlyn E. | Overall Experience
Customer did not leave a comment.Isiah K. | Overall Experience
Customer did not leave a comment.VIOLA G.
Customer did not leave a comment.sheldon g. | First Impressions
Customer did not leave a comment.ARMANDO A.
Customer did not leave a comment.gil e. | Overall Experience
Customer did not leave a comment.Stanley E.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.DARRIS C.
Customer did not leave a comment.TIMMY B.
Customer did not leave a comment.JOSUEFRANCISCO B.
Hire nicer peopleJAMES C.
Stop charging customers bank cards 6 different times for one simple transaction..I had my card blocked by the employees at this location..RAYMOND P.
Customer did not leave a comment.Michael J. | Overall Experience
No improvement! This location is awesome and the people are so friendly. Thank youKARENA G.
If I had to do it all over again this is where I will come back to. U-HAUL IS THE ONLY STORAGE I USE💗😁 THANK YOU 🦋 SYLVIA ABRAHAM 2/3/2021Sylvia A. | Overall Experience
Lester is the best!!! Thank youthalia w. | First Impressions
Customer did not leave a comment.Patti H. | Overall Experience
Customer did not leave a comment.LAWRENCE H.
Customer did not leave a comment.jr s. | Overall Experience
I reported you having faulty equipment in the vehicle driver seat. A sharp metal object stabbed me from my inner thigh to the back of my knee and ripped my pants. Someone needs to contact me asap or my attorney will be contacting you!VERONICA P.
Customer did not leave a comment.NEALIE D.
Customer did not leave a comment.MELISSA B.
The young lady was awesomeFrances T.
I was told different times to return U-HaulSHANEQUIA J.
Makes things easy.William W.
Customer did not leave a comment.Cerita L.
Customer did not leave a comment.Carmen R.
No improvements needed, everyone was professional and nice.BEVERLY E.
Customer did not leave a comment.Joann G.
Customer did not leave a comment.SARAH B.
Customer did not leave a comment.DERRICK M.
Customer did not leave a comment.BREYONNA L.
Customer did not leave a comment.Kathleen B. | Overall Experience
Customer did not leave a comment.AMBER J.
Nothing.. The ladies at the Charlotte location on Ashley rd. Were so helpful and caring.. When i tried to get ahold of u-haul to let them know about that i had returned my truck on Sunday, when i was supposed to, the site was down.. I called the assistant manager and left her a message with my problem..GAYLYN L.
It would be nice when you send a receipt electronically the person should be able to see it. Nothing ever came thru on my electronic receiptsJESSICA R.
Customer did not leave a comment.JULIOCESAR C.
Customer did not leave a comment.Viengkhay P. | First Impressions
Customer did not leave a comment.James J.
The back tires on the Uhaul may need to be checked the truck kept sliding to the side from the back seat..Cassandra S.
Customer did not leave a comment.Osniel C.
GREAT JOBJames J. | First Impressions
Customer did not leave a comment.Tenesha S.
Customer did not leave a comment.ROBERTTA T.
Hire better staff. Sharon Mathews was horrible. After she rung me up she didn't tell me to follow her out. She got up and walked out the door. She then back the truck up in the dark and walked off. I guess I was supposed to inspect a truck in the dark, didn't realize I had night vision. Overall just rude.ALICIA D.
Customer did not leave a comment.JANICE S.
Customer did not leave a comment.DANA C.
Lester did an awesome job. He even made sure that the tv boxes were restocked by the next day. He was personable and professional. He asked the right questions and made thoughtful suggestions to meet my moving needs.TIFFANY G.
Customer did not leave a comment.Debie L.
Customer did not leave a comment.sarah M.
Customer did not leave a comment.Cinderella G. | Overall Experience
No one helped me find my unit. I was told to â€œgo to the back of the buildingâ€ and I would find my unit. After much exploring, I found the unit and when I opened the door, the alarm went off. Still, no one came to help. My father went to reach one of the employees who told us to enter the access code and which was denied. Haven't had issues with renting a truck, but will not rent a unit again or recommend it to anyone.LINDSEY N.
Customer did not leave a comment.JERMAINE D. | Overall Experience
Using the mobile app makes the in-store time minimal.Thomas H.
Very nice staff. I was at the wrong location and they found me a truck.Julie M.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.VICTORIA M.
Customer did not leave a comment.William P.
So polite....highly recommend!!!!LINDA L.
Customer did not leave a comment.David S.
Fast And efficient service. The staff was very professional . I would recommend this location to my friends.Jakula B.
Customer did not leave a comment.Alice N.
Customer did not leave a comment.Carlanda r. | Overall Experience
Kathy who helped us in the morning and later in the evening was AMAZING! She is super friendly and focused on helping the customer get the items/service they actually need with a smile!KEITH J.
Customer did not leave a comment.Luana L.
Lester is Awesome!D'Antionette G. | First Impressions
Good very good staff very professionalHATTIE A.
Having more than one person answering your phone call's would cut down on wait time.Shirley L. | First Impressions
Many thanks to Lester and his staff. Score: 100 I've used uhaul several times and I I've always been satisfied I tried one of your competitors and that was a mistake. U-haul will always be my home away from home. Keep up the good work. U-haul is AWESOME!Beverly B. | Overall Experience
I had a Great experience with U-haul I will pass the word. And I will always use U-haul. Thank youDianna R. | Overall Experience
Customer did not leave a comment.Angela R. | Overall Experience
Customer did not leave a comment.Lewis C. | Overall Experience
Customer did not leave a comment.robert w. | Overall Experience
Customer did not leave a comment.Shondria F. | Overall Experience
Customer did not leave a comment.Tyniesha Y. | First Impressions
I recommend you to all my friends!!ERICA Y. | First Impressions
Customer did not leave a comment.Darian B. | Overall Experience
Customer did not leave a comment.Teyya G. | Overall Experience
I enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friendsRobert L. | Overall Experience
Customer did not leave a comment.Myra S. | First Impressions
Customer did not leave a comment.LAKIESHA L. | Overall Experience
Customer did not leave a comment.michelle s. | Overall Experience
Customer did not leave a comment.Nadine S. | First Impressions
Customer did not leave a comment.mary m. | Overall Experience
Customer did not leave a comment.SIERRA W. | Overall Experience
Customer did not leave a comment.Jennifer A. | Overall Experience
Everything was top notchJIM L. | Overall Experience
I rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smoothtykeria e. | Overall Experience
The General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as wellLatonya W. | First Impressions
Nothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!JOHN M. | Overall Experience
Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving inmarcus h. | First Impressions
Each person I came in contact spoke, was very professional and quick service with a smile.marjorie j. | First Impressions
Very nice and friendly would definitely recommendAlisha H. | First Impressions
My experience was greatgia m. | Overall Experience
I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.Damond F. | Overall Experience
Awesome staff, very helpful and politeRosalind H. | First Impressions
The people at this site was very professional and good at their job.RUFUS S. | First Impressions
Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.MELROY B. | Overall Experience
From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.Kenishia B. | First Impressions
Great placeaaron J. | Overall Experience
Very nice and patientsandra g. | First Impressions
I enjoyed my service and will tell my familyTRACEY D. | Overall Experience
Everything went smoothly and in a timely manner.Tim M. | Overall Experience
Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌Nakema P. | First Impressions
Everything went wellTim M. | First Impressions
Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.kathy s. | First Impressions
The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!joyce r. | Overall Experience
The service was greatShameerah B. | First Impressions
Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.joyce r. | First Impressions
I needed help immediately. He helped. What a relief. ThanksPAMELA P. | First Impressions
I received excellent service.Tanisha S. | Overall Experience
The representative was very knowledgeable and courteous.BLANDENA M. | First Impressions
GreatSONJA C. | First Impressions
Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.Jessica G. | First Impressions
This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken caAdam T. | Overall Experience
Thanks guys for making my experience great !lynasheia s. | Overall Experience
I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.gil e. | Overall Experience
1st month storage is free!nicole r. | First Impressions
Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retrainingTIFFINE L. | Overall Experience
My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!kiwanna W. | First Impressions
Led lights inside each cubicle would be nice.MADIE S. | Overall Experience
Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!Hattina B. | First Impressions
Poor Customer Service in every aspect including management.Tony L. | First Impressions
Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!claude m. | First Impressions
The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. ThanksPorsha S. | Overall Experience
Will definitely give U-Haul all future businessRICCO W. | Overall Experience
PleasedHARTFORD C. | Overall Experience
My move out date was 10-10-18lorena s. | Overall Experience
Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.Sheree J. | Overall Experience
No added commentslarry r. | Overall Experience
The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.Felicia W. | Reservation
Narickey s. | Overall Experience
Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. ThanksCheryl S. | Reservation
staff was very helpful and courteous.Sheree J. | Reservation
Great staff!!!D'Antionette G. | Overall Experience
Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.vinicius d. | Overall Experience
All was welljennifer H. | Overall Experience
i have to come back soon i owe them dinnerWilliam H. | Overall Experience
Randall, Heather, and the team at the Ashley Road location are great!!FREIDA M. | Overall Experience
The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.Renita K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!