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Shawna MCustomer Reviews for U-Haul Moving & Storage at Gilbert Heritage District
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only frustration is planning a cross country move and the company calling you two days prior with no equipment and having to drive 3 hours to get what you need. It’s frustrating!
Carla RI can't imagine the difficulties of being homeless and/or dealing with a drug addict. The thought of not having anywhere to sleep safely or to get help, is very frightening. I also understand the hardships it must create being a business. I can't imagine the difficult situations some of your employees are placed in. Being kind to a human being or doing what your employer requires. I have used U- haul in the past and have always been satisfied. However, I don't make this decision lightly, because I don't want to put personal items above a human being, but I do need to put my safety and security first. I do not feel safe using a storage facility that drug addicts use to do their drugs and/or live in. I had a friend who has a storage unit at Public Storage on Country Club a few years ago that burned down. I know some of the horror of this world, and to some a storage unit to live in is a miracle. Is there not something as an American business you can do to help these individuals find help or shelter without punishment or throwing them back out on the street?
MICHELLE F | First ImpressionsCharge less than the cost of the trailer for a rental. Give more options than a two day rental. I only needed it for a half day. Why should I have to pay for two days of use?
LESLIE GThe manager went above and beyond to help me with my recent trailer rental. A fuse in my truck wasn't working allowing the blinker system to fail so he went across the street and bought a new fuse at the parts store. This really saved my plans! Great customer service! I will be back next week to rent another. Thanks 😁
MICHELLE LGreat staff! Great customer service and clean storage units, Justin is very helpful and Dee is hands down the best fr, he really leaves you with an impression of willingness to assist no matter what . Thank you again for keeping my belongings great for over a year .
Alex O | Overall ExperienceVery helpful and courteous employees.
DEBRA JGuys helping hook up the trailer were incredible. Easy setup and good team
THOMAS LNo comment
STEVEN MTire wrap on auto transport was not long or big enough for 295 70 17 tires and had to Jerry rig.
GEORGE HJustin was great to work with
CRYSTAL WOne of the employees at the location told me the day before that the equipment would have straps included to hold the vehicle. I didn't find out he was incorrect until I showed up to load the vehicle the next day and then had to purchase $50 worth of straps from the location. They were not interested in making things right.
JASON SThank you Great service
LUZ MI’ve never had good luck at this facility, especially accessing it when I need to. There is always some issue, so I try to avoid these types of locations. The whole check in at one key pad and then check in at another is just overkill.
PATRICIA M | Overall ExperienceGreat service and very friendly staff. I have rented trailers here before and will continue in the future. I also got my propane tanks filled here for my trip. I appreciate their continued help.
HERMES MTruck had little to know Gas in it.😔
BRIAN BNever actually used rental, cancelled didn’t need
Cindy G | Overall ExperienceOverall location was good and service was great however I would like to see a little better maintenance as the marker lights were inoperable. . During nighttime driving I was unable to see the trailer and had to rely on passing motorists lights to determine if all was ok and to determine if it was safe to change lanes.
RICHARD WWe reserved 2 dollies yet when we went to pick up the truck and supplies there were no dollies left. Very hard to move without them. We ended up having to buy one. Not cool at all
TIMOTHY IFriendly and quick service! Thank you!
DANIEL MConvenient location, very clean and tidy. Check in and pickup went very smooth. Highly recommend this location
RICHARD ASo helpful!!!!
LESLIE RFirst we reserved a trailer from the u-haul dealer one mile from our home in Casa Grand, AZ. Two days before picking up the trailer we were told we would have to travel 40 miles one way to pick up the trailer in Queen Creek, AZ. My husband called to make sure there would be a trailer there. They assured us there would. We arrived there & they had no trailer for us. They directed us to a dealer in Gilbert, AZ. Another 20 miles. Fortunately they had one when we got there. There is no guarantees with U-Haul. We drove 120 miles round trip & wasted 3 1/2 hours just to get a trailer.
WILLIAM BHave extra shims at all times for low vehicles
QUEENIE LClean, easy to drive into, professional cleaning services everything looks good but I can’t rent UHaul again due to the last experience .
Stacy CIn and out in 1 minute. Great service.
IGNACIO LThey were absolutely the BEST! Will use them for any future storage needs.
rosalind k | Overall ExperienceAwesome quick thanks guys
LISA BPick up site was fine. Central reservations site and customer service was poor. Changed pick up time and location with no concern for how a forced change in what was supposed to be a "confirmed reservation " can impact moving plans and obligations s of the customer. Then new pick up location did not initially have trailer ready during to staff reportedly failing to check it in open return by prior customer. These issues created unnecessary delays, extra drives and frustration for me and my family. Multiple friends have explained their similar experiences with unreliable uhaul reservations process. Will avoid use of uhaul whenever possible.
MICHAEL RThese guys were the best I’m definitely renting from them again and every chance I get
MARCUE OVery helpful and knowledgeable in getting what I needed
Daniel C | Overall ExperienceHad to clean out the trailer before loading it. The trailer was not very water tight - ran into rainy weather and everything got soaked inside.
RANDALL OEvery thing was Great , and Dee the Manger was nice man , show us how to get in and out of the blvd. In person . Good job young man!! 👍
MARIA M | First ImpressionsNothing it was very smooth in and out
GREGORY GNothing as far I can see
MARK PAttendants not at checkout when initially needed, but once they solved service was fantastic. Staff were attentive and friendly.
Art L | First ImpressionsGreat customer service
GREGORY GKeep up the amazing work
miguel e | Overall ExperienceNice facility. Convenient to access.
BEN A | Overall Experiencei had good experience from the reservation through the return.
Brian HNothing even though check in changed the guys were always nice to help
NANCY EJustin was very helpful and friendly.
Geraldine P | Overall ExperienceThe agent was great and helped with all my questions.
BINOY PDee was great ! Dee issued the 12 x 6 covered trailer to me on Thursday. He hooked me and sent me on my way. Likewise Dee helped me return the trailer on Saturday and unhooked the trailer and sent me on my way. Dee was awesome! He made it so simple and easy. Thank you ! Roger H.
ROGER HI had a hard time finding the drop off location for the trailer return, but the employee taking care of me was very helpful.
DARREN SKeep up the good work!
HEATHER M | Overall ExperienceThe service I got was excellent i would definitely recommend to go there
DAVID PIt’s perfect
STARLARD FThe young man, Micah D, who helped me went above and beyond. Very proficient at his job. Very kind.
VICKIE HVery easy pickup and drop off.
JUDE FStaff very helpful. . .
PAUL SThank you for letting me and my granddaughter rent the storage unit. I will be recommending you to others in the Gilbert area, where all my grandkids live. Thank you again Sharon Cunningham.
Sharon C | Overall ExperienceBooked a van on Friday, 3/28 for Sunday, 3/30. Location calls me that Sunday morning telling me they double-booked the van. Voicemail left did not seem empathetic in the slightest and mentioned a “discount, maybe” for the inconvenience. There was no discount. I opted for a truck as the van was double-booked and the attendant gives me the usual spiel, mentions the tank will be halfway full, be sure to fill it back up. Another attendant pulls up the truck and dashes away. Luckily I notice not only is there a quarter tank of gas left in the truck, but the second attendant doesn’t give me the key (keyless vehicle) before I leave. I will not be utilizing or recommending U-HAUL in the future unless I can receive some sort of compensation for the experience. Disappointing as I’ve used U-Haul exclusively 3 times this year alone.
AUSTIN SVery Nice Location ,friendly ,Clean and service was awesome !!
SUSAN TIn and out quickly on pickup and quick and easy drop off awesome job team uhaul at gilbert location. I also deal with goodyear uhaul on citrus awesome people there as well
GREGORY GDee is the best!
Justin CThe guy that helped me was nice and really helpful.
HEATHER P | First ImpressionsI rented for 2 years would get emails with incorrect address and had updated by calling the site and customer service to update but wasn't until I cancelled. Doesn't make sense to me. Another issue, Last year in oct I called site which would transfer me to customer service in regarding to see about getting a reduce rate if I prepaid for ex 6 months but was told site would need to answer that taken message down for site to call back in which they didn't. Fast forward rate went up without getting notification contacted site stated letter was sent, get this to what address, the old one mentioned above in which I provided several times to update. I asked again about getting lower rental rate and advised did not get a call back last year regarding that. I was told unable to. Therefore, brings me to thirdly, why I cancelled among the other 2 issues I had and found a way cheaper storage unit saving me 70 to 75 dollars for same size unit. If the site would be worked with a discount pre-paid for 6 months. I would be stayed. In addition i say 1 or 2 people who works at site are friendly the rest not so much within the 2 years being there.
Carinna J | Overall ExperienceEverything about this was seamless. I will absolutely rent again from Uhaul
CLIFFORD CCheck engine light came on within a mile.
Bruce BWe rent this vehicle to pull a trailer, but the six prong connection does not always work. There may be a burnt fuse, that does not allow the trailer to operate the elenctic hitch. Is there a tester that can be used before we leave the dealership?
VICTORIA RJustin G was awesome! He really made this experience easy and pleasant. Very nice customer service!
MICHAEL LI had a great experience, the employees were incredibly helpful and knowledgeable and the truck was as well.
STEVAN MThe gentleman working at this location couldn’t have been more professional or courteous. They were very helpful and pleasant to work with. Thanks again!
David MGrateful that this company and professional staff is always there when I need help.
CARLA MThere was an error message on dash when picked the truck up that said check gas cap. It smelt like gas alot.
LESLEY WThis was one of the best locations I've rented from. The GM Dee and Justin went above and beyond to make my experience one of the best. This is what I call customer service. Theses guys are one of a kind. I was unsure what truck i needed for the move. They got me the perfect size along with the boxes I needed for the move. I would give these guys a 10/10. I would definitely be back and I will recommend all my friends and family to this location. Good jod guys 👍. Thank you!
CHARLES YJustine and Dee are an asset to the company
Michael T | First ImpressionsAlways helpful and excellent service. Second time using this location and definitely recommend
DAN DVery quick and simple. A very professional experience.
ROBERT TThe staff was incredible and knowledgeable. So helpful and friendly from start to finish. Give those guys a raise!!!
TODD Pquick and efficient service
AMY GVery easy to use. Clean and easy access. Staff was very helpful.
Blake C | Overall ExperienceI love this uhaul Dee the manager and all staff are the best people. I been renting for almost 1 years and I have never any problems and Dee the manager has always show concern in how I'm doing and actually care about me as a person and is always understanding and work around any situation I may run into and does his best to accommodate me. just want to say that I really appreciate the work they do and that they need to give the staff a big fat raise cause they deserve it
PEPE H | Overall ExperienceGood service
pablo a | Overall ExperienceAny time that i went into the office, staff were curt, not helpful & sometimes, just plain rude.
BARBARA E | Overall ExperienceThe customer service Was amazing.
Scott B | Overall ExperienceYou have become ridiculous with the over frequent payment increase. It is sad that as a good customer that has NEVER missed a payment, and ALWAYS paid on time that this is not taken into consideration. Your long term, good customers should be treated just a little better. Therefore, I will not recommend you to anyone. A wise man once said: Greed.is Man's downfall. You gouge too much and people will walk away.
Amanda H | Overall ExperienceThank you for your establishment, if I should ever need storage again, I know where I can go.
Sherrie E | Overall ExperienceCheck in with card at two different doors very cumbersome. Competitors use cell phone app access
John B | Overall ExperienceBuen servicio y excelente personal.
MARIA P | Overall ExperienceThe service is great, the trailor rental was cheaper than Home Depot and the process was simple. Thanks Justin!
TONY B | First ImpressionsI absolutely hated this location. The lack bf professionalism and care about customers from staff was lackluster. I’ve done business at multiple U-Hauls and this is one location I will definitely avoid moving forward.
PATRICIA M | Overall ExperienceAlways get exceptional service from uhaul
Keisha M | First Impressionsmy only complaint would be that there was no credit given when i moved out for the days i paid for and didn’t use. Other than that it’s a very nice place.
Carol L | Overall ExperienceDee Loggins is the best store manager that I have encountered. He was so helpful and nice about helping me with my storage unit, hitch and trailer rental. He was friendly and funny.
BRITTNEY T | Overall Experienceevery one was & is courteous
Thomas R | Overall ExperienceJustin was the man.
JOHN H | First ImpressionsThe staff member that assisted me with the storage unit was great. She was very pleasant and professional. The facility is clean and well kept.
Katrina P | First ImpressionsGreat service!
JIM G | Overall ExperienceThe woman helping me was swearing, calling me ignorant and being down right horrible. She should be terminated ASAP! I run a FB group with 80k members. This will hurt your business once I post.
TIMOTHY A | First Impressionsthe person who helped me was professional & helpful
Thomas R | First ImpressionsTy!!!
Derek P | First ImpressionsOkay
AUDREY B | Overall ExperienceWent to open unit and my code had another name listed. The after hours door did open for the code. That worries me a bit. All carts were available and very helpful. Went to unit and took off green string to open unit and alarm went off. It shut off soon. Lock was inside as expected. The 2nd round went the same as the first. After 10pm, you need 24 hour access. I think because my code was also someone else's we were not given access. Tries to text after hours number as directed and got no response. Luckily someone came out and we got in for the last time. Alarm went off again and was shut off. Never saw anyone coming to check alarm or anything like that. I also was not given a swipe card. That may have been the issue. Even with the issues, I am confident that not anyone can just get in and even if they do, all units have keys locks that are extremely durable.
Carole A | First ImpressionsDee was very kind
BRETT K | First ImpressionsAwesome company and wonderful facility. The staff was exceptional and extremely professional! I will rent a U-Haul the next time I need vehicles or storage.
patrick m | Overall ExperienceProfessional and friendly. The whole experience was smooth.
ELISA P | First ImpressionsYou can never go wrong renting storage and vehicles from UHaul. The staff is very helpful and friendly and the facilities are always clean and kept up.
reyna G | Overall ExperienceGuys very helpful.
Diane b | First Impressionsattitude & Facility were great with every one
Ryan t | Overall ExperienceThe Manager, Dee Loggins, was professional and was able to navigate a difficult police situation with a tenant that we evicted. Mr Loggins was communicative, offered clear direction and had his team well organized. I highly recommend Public Storage!
JONATHON R | Overall ExperienceThe only thing I found slightly inconvenient would be that I wasn't able to access 24hr . I work at night and there were a few occasions it would have really been useful to access after 10pm before 6am. Other than that I was very satisfied and even at times impressed by the staff and facilities . Seemed very safe,secure, and well maintained. The employees were friendly and always very helpful . I really was impressed by the level of service and attention given. Felt secure storing valuables and confident that if had a problem or needed something there were actual humans there and willing to help. Thank you
JOHN G | Overall ExperienceI have no problem with the staff and facility. What I do have a problem with is that because of the closing date on our house being bushed back I paid $236 for two and a half days of the storage unit. I will never use another U-haul service or product again.
Richard V | Overall ExperienceUhaul storage is nice & clean. The staff in general seemed disinterested, unknowledgeable, and were unable to assist with answers to questions and forklift operations. Dee the store manager was very helpful and answered all questions. It appears that he does all the work himself and that his staff is less than concerned about customer service and customer satisfaction. Dee needs a new crew that is eager & willing to assist him!!
stephanie p | First Impressions.
Robert M | First ImpressionsThe whole team was very helpful and courteous!
DOREEN W | First ImpressionsI had to call multiple days and times just to get my payment in could not get ahold of the storage place directly. And your guys call center were no help at all. Had to pay multiple late fees because of the difficulty making the payments through your call center. We'll never rent from you guys again.
RICHARD W | Overall ExperienceI moved in at 7:30 AM and spoke with 2 women who were very helpful. I am thrilled to use your facility as it was clean and welcoming.
Jessica S | Online Move InThe employees were extremely thorough and kind. I would highly recommend!
MIESHA C | First ImpressionsGeneral manager and staff were excellent, helpful and professional!!
NATHAN L | First ImpressionsClimate control was above 80 degrees each time I was there. It’s an excellent facility but price was much higher than other places. I chose this anyway because the location was so convenient.
Denise G | Overall ExperienceThe staff was super helpful and very friendly!
HEATHER C | First ImpressionsThank you for your time and patience with helping me get a storage unit
CRYSTAL T | First ImpressionsThe facility is very clean and quiet. The staff is always friendly. Thank you for an excellent experience! The only reason I didn’t give 5 stars is someone was living in a unit.
Monique S | Overall ExperienceThe only issue I have is even in the middle of the day only 1 person was in the office. When I have walked in and see 2 or 3 other people waiting, I had a tendency to leave and come back another time.
RICHARD H | First ImpressionsDee was EXTREMELY helpful knowledgeable and courteous to me ❣️I love and appreciate that because that is very rare these days in a lot of customer service businesses.
Myra E | First ImpressionsSo much more expensive than other facilities but close by, so I acquiesced.
Denise G | Online Move InExcellent customer service and always so friendly! Thx Guys!
Deborah W | Overall ExperienceThe general manager and associate were more than helpful
IRAN T | First ImpressionsGilbert was great but the whole process or trying the app. Having a reservation get moved from one place to another horrible. If we just went in to get a truck and have you , the expert do the reservation in person , would be great. Anything with corporate or the application seems to get messed. All the employees could of been rude and rushed. Busy place. But all were great at customer care. Made everything sensible when it's so stressed. Hard to get a team like that and says much about your leadership and not just ' managing'
Sean P | First ImpressionsDee and Luke and xavier went above and beyond to help me
Lari S | Overall ExperienceStaff were very helpful
Hailey S | Overall ExperienceThis facility is very clean, well organized, excellent lighting and easy access with or with a loading dock! They even supply wheeled trolleys to convey your belonging from your vehicle to your storage compartment. Did I mention the first month is free? Best price I could find also. This is a win, win situation.
JAMES A | First ImpressionsThe unit was way smaller than 5x5, and the price should be illegal. I was paying 80 for a 5x5 and now I'm paying 64 for a 10x10 somewhere else. I will never come back and I will strongly recommend everyone I know switch as well.
Cameron c | Overall ExperienceDee Loggins was awesome! So helpful and quick, he made a morning hassle I to a great experience
SARAH S | First ImpressionsThis time when I rented a unit, everybody was accommodating very easy to work with extremely helpful.
Diane w | Overall ExperienceStaff was fantastic!
brandi F | First ImpressionsVery professional staff. Clean facility
FRANCES B | First ImpressionsEverything ran smoothly for me
Leticia R | Overall ExperienceQuick easy rental!!! Helpful and knew what they were doing!!! I really like this location.
MICHAEL M | First ImpressionsI got there with my property to store it and there was a lock on the unit. I brought it to there attention and they came to look. They tried cutting the lock and were not able to. This went on for about thirty minutes. They then placed me in another unit and had to pay 5.00 more. I was there longer than I should not have had to.
JERRY G | First ImpressionsI have had trouble when I moved units. I have a business out of my unit and I in there multiple times a day sometimes after hours sometimes on the weekends and up until I moved to a different unit within the same facility I’ve always had great service I feel like since they hired new people things have not been working out correctly the ladies that clean, the bathrooms do amazing job Trevon the general manager for the site is amazing very personable and very understanding the door sliding door on building B has had problems for a while. The bathroom continues to get used by people who are not renters. I think they need to put an access on that door in the main building in a they have an access, but not a B and I really wish they would do that. Many times I go to the bathroom and it’s just disgusting from homeless people going in there and just completely destroying it with filth in grossness other than that my experience has been pretty well and I would’ve given it excellent but this last move from one unit to another has been challenged with wrong access codes and just things not working correctly or telling me that I have a month of service for free and then charging my card the same day for the full amount which I do not give access because one card I use for business and one I use for personal and this is a business unit not personal
CLIFFORD C | Overall ExperienceAs soon as I moved into the storage facility, they forgot to give me a new card and disarm the alarm system so when I went over there the alarm kept on going off, driving me nuts I went back twice and they forgot both times
Clifford C | Overall ExperienceIt wasn't entirely clear that I had to use the check-in keypad then the door access key bad in order. That was a little annoying.
Jacob S | Online Move InThe staff allowed us to use the sliding doors a little longer then usually as we pulled into town later than expected. It was very kind and helpful to us. I wish I could remember his name ? Jordan?
Linda F | First ImpressionsDee gave great customer service and was very helpful at the time to choose a unit size.
melissa v | First ImpressionsThe man that helped me was fantastic nice guy
Geno C | First ImpressionsNo lock was in the room per our move-in instructions, but I was able to secure a lock one at the customer service counter. AR
ALLAN R | Online Move InI have no complaints!
Gesenia C | Overall ExperienceFantastic Place to Store my belongings! I felt safe knowing where it was being stored!
Joshua B | Overall ExperienceThank you.
Fabiana S | Overall ExperienceTrevon, D (The Assistant Manager), and Kendra were all so kind to assist me after being injured and hospitalized. Due to bad communication on my part not theirs they continued to assist me to the best of their ability. Thank you so much to the Team at Gilbert Heritage you all are AMAZING!
AJ P | Overall ExperienceIt was easy to access and move in the items I needed to store.
Martha D | Online Move InReserved online 2 storage units. Moved 2 1/2 hours to get here and the facility only had 1 unit. I had movers that I was paying every 15 minutes and I had to go almost 20 miles to another storage unit. Which should’ve taken two hours to unload ended up taking 3 1/2 and costing me an extra hour and a half. I believe the gentleman that checked me in his name was Dee and he did call around to find another unit.
Bobby S | First ImpressionsFor rentals and storage, there is no comparison to U-HAUL.
kathy T | First ImpressionsThe facility was fine but the cost was too high.
Gloria K | Overall ExperienceTruck was fine except inside of windshield was filthy and looked like it had a film probably from a smoker. Key wouldn’t insert in padlock to secure the storage area.
john g | Overall ExperienceMy only complaint is the price is a bit high, though it is very secure.
MAXWELL S | Overall ExperienceStaff was very professional and helpful
BRYAN S | First ImpressionsGood
Syed A | First ImpressionsAll staff at this location was extremely helpful and professional..
Regina K | Overall ExperienceWhomever helped me was amazing
Brad O | First ImpressionsSo far so good
Marlon W | First ImpressionsThe facility is older, but was overall well-maintained. However, we did discover our unit had subterranean termites, making tubes on the floors and the walls as we were removing our property.
CLARK P | Overall ExperienceVery friendly staff & clean facility. Gave clear & precise instructions & information.
Shelbee D | First ImpressionsEverything was fine
Lorraine L | Overall ExperienceThe process was very easy to follow and convenient after business hours.
Leticia R | Online Move InFacility is laid out very well and was clean inside and out. Only complaint was the line of 26’ trucks double parked along the backside of the forward building. It makes navigating through there a pain with a truck and it’s only wide enough for one vehicle to pass through. I get that they’re large vehicles and space is a premium on the lot.
SEAN G | First ImpressionsSame great service helpful and friendly staff
Juan H | Online Move InThe team and manager at this location was very helpful!
Chanceler T | Online Move InEverything went as planned. My storage unit and access are perfect. Thanks to everyone!
Mary E | First ImpressionsI received help with the UHaul app at the location. I apologize, I do not remember the name of the young woman who helped me. She was amazing: patient, knowledgeable and kind while assisting me. I really appreciated her help.
Angela T | Online Move InThe staff were rude and unprofessional
aaron B | Overall ExperienceGood and helpful staff plus good facility
Robert M | First ImpressionsEverything from renting the Uhaul, to renting the storage, to exiting the storage was Excellent. All the Employees were always very helpful. Definitely will be going back to this location and recommending this location in the future.
Breezie L | Overall ExperienceWhen I arrived at the U-Haul place, I wasn't sure where my unit was and apparently I drive up to the wrong building, also I was confused about the check-in process. But I believe that was mostly my fault since I didn't look at the building map beforehand and I didn't watch the check-in guide video. If I had I may not have been confused. HOWEVER, I went to the office and the gentleman that I spoke with was very helpful and knowledgeable and I was able to find the correct building and my unit easily after following their instructions! After hours check-in was also very easy and it was a great experience overall!
Graylin B | Online Move InOnly one thing: The security code entry (Star) *_______ # (hash tag) and how the security display shows logging you in, and then logging out to your storage unit should be better explained by the staff. I was in the storage area and several times the alarm was being tripped by people that did not understand the system. That made me feel the security worked but the fourth time it went off it was an annoyance.
Doug M | Overall ExperienceEverything was great, just got way too expensive with all the price hikes etc.
CODY M | Overall ExperienceI had excellent service, both when renting the storage unit and also when I closed out my rental. I also rented a cargo van with ease. Good management at this facility.
Heidi O | Overall ExperienceThe whole staff was very professional and helpful!
Breezie L | First ImpressionsAll was Super!
Russell S | First ImpressionsStaff is friendly helpful efficient and professional
Regina K | First ImpressionsThe staff was always helpful, understanding of my situation, and more than willing to help.
STEPHEN T | Overall ExperienceVery nice and helpful people. A pleasure to deal with.
Steven J | Overall ExperienceThis is the best storage facility I have ever been too. The staff are friendly down to earth and very understanding. I would gladly tell my friends to rent from uhaul.
Pepe H | First ImpressionsI’ve had my 3 storages for 6 years there.
REBECCA B | First ImpressionsEveryone was very helpful and kind.
Lisa E | First ImpressionsThe staff was very accommodating. There was so much chaos with moving my apartment into a storage unit and UHAUL was helpful and understanding. They allowed me extra time with the truck and also helped me upgrade to a larger storage unit without any hassle. Thank you!
Rozlind S | First ImpressionsEverything was good.
Lorraine L | First ImpressionsAs an ever demanding world, the hours available for your customers to access their personal belongings are not meeting the fast lifestyle we have to accommodate.
Brian G | First ImpressionsHelpful and friendly staff. Facility clean and well lighted. Would definitely use again in the future if needed.
JOSEPH M | Overall ExperienceThe staff have been courteous, friendly, and helpful. I am so grateful for having my possessions so well cared for- thank you!
GREGORY S | Overall ExperienceNice and clean facility, everybody friendly, helpful and professional .
Nahser T | First ImpressionsTrevon demonstrated excellent active listening skills while he initially, efficiently and with a smile, proccessed my order. When there was an issue he immediately called me knowing, because he listened, that i intended to use the locker right away and made it right so i could! Thank you!
Angela C | First ImpressionsGreat people! Outstanding service!
ROBERT S | Overall ExperienceThey accommodated in every way!
Karen G | First ImpressionsA big thanks to all of you. Thank you for always being polite, courteous and professional.
jill g | Overall ExperienceI originally rented a storage unit online but when I got to the facility the unit price was different and the size was smaller than anticipated but I was told it was the only unit available. During my 1 year stay I upgraded to a larger unit (the size I originally thought I was getting that increased my monthly rent. About 6 months after that the storage rent increased. The reason I decided to move is because the storage rent was Increasing again. I sent an email requesting my rent stay the same as it had just increased. I did not get an response to that email only a bill stating I needed to pay my rent early if I wanted to pay the same amount for the current month as the new rate would be in effect if I paid on time.
Keisha M | Overall ExperienceExcellent Service☺️☺️☺️
BARBARA G | First ImpressionsAll associates were kind,knowledgeable and considerate.
Lynn R | First ImpressionsService was very good people in the in U-Haul were very very nice thank you
thomas g | First ImpressionsI have always had a good experience with uhaul especially here at Gilbert and Houston location.
Mary S | First ImpressionsIt would be nice if monthly rates were prorated
Cassandra A | Overall ExperienceThey are very respectful very professional and very helpful excellent U-Haul storage thank you for your services
gladys c | Overall ExperienceI needed a little help getting in an got it the morning staff was wonderful great help.
Orisha E | Online Move InDeandre was great help!
Lindsey C | First ImpressionsLogging in & out doesn't work well if other folks there.
Bob R | Online Move InI reserved a storage unit on 2/4/22 and paid for the lock. I prestigious email stating the law amount was to be refunded so I called to question why and they stated that this facility does not participate in online rentals or reservations it's first come first serve and they should state that up front and not participate in the reservation process if I'm not going to honor it. I also still have not received my receipt for the contract and payment after my visit on 3/9/22.
Jennifer P | First ImpressionsThe staff always appeared overwhelmed. I was rarely greeted when I went into the office area. And the biggest frustration was that when I did need to call and want to talk with someone at the facility, 9 times out of 10 they wouldn't answer the phone. It would flip to a general uhaul answering service. I wouldn't need someone at the general uhaul number. I needed to talk with someone at the facility. A lot of times my card wouldn't allow us in after office hours. Yet no one would answer the phone at the number provided to call with after hour concerns. This isn't the first uhaul facility I've stored my things at. But by far the least receptive to customer needs. Otherwise, my needs were met.
kim w | Overall ExperienceWhenever I came everyone was so helpful and friendly I thank everyone for their great customer service
MYRNA W | Overall ExperienceEveryone at this Uhaul location is extremely excellent, friendly, helpful and professional. Jennifer the Manager at this location runs a great crew and a tight tip-top ship. One of the best Uhaul locations in Arizona.
Chris S | First ImpressionsSome issues with set up/overcharges in the beginning. Overall experience was positive, Jennifer was very responsive and helpful!
Annie D | Overall ExperienceManager Jennifer was great! Thank you!
Jesus C | Overall ExperienceGood Service, no issues to report
Thomas W | First ImpressionsWe were satisfied with your service and will definitely do business again
Debra G | Overall ExperienceSecond time using storage. Easy and smooth.
JOSEPH M | First ImpressionsFirst time user and it was very easy to use and we will be back in April to rent again!
Nancy P | Overall ExperienceSome of the staff could be friendlier but overall my experience was pretty good.
lamanda M | Overall ExperienceIt was great until the 24 hour access was changed to office hours only
Robert M | Overall ExperienceGreat
Matthew M | Overall ExperienceThe price for my storage seemed a bit pricey but overall despite the early closing hours, the uhaul storage facility was a b+ rating for me. Thx UHAUL!!!!!
JOSE G | Overall ExperienceRobinson went above and beyond to be helpful and courteous. He showed us around the facility gave us all the information we needed and couldn’t have helped us more. Definitely will recommend Gilbert facility at Heritage pointe.
linda t | First ImpressionsAbsolutely good service.
Larry R | Overall ExperienceThe staff was very friendly and helpful. The rates were better than many competitors in the area.
John P | First ImpressionsIm handycaped and I am very disappointed that my two rooms are in seperate buildings.
Carlia W | First ImpressionsFrom start to finish I had super nice stuff helping me along the way
Erica e | Overall ExperienceWould definitely recommend and use again if we need to!
Julie W | Overall ExperienceVery helpful staff and your gm was truly a great experience. She was helpful and answered all question we had.
Joshua T | First ImpressionsI was kept waiting outside in plus 105 degree heat when I called for assistance in getting into the storage building. There were several employees cleaning and preparing trucks in the front. I yelled across to them for assistance and every one of them ignored me. I went back inside because no one ever came to assist me. There was one person on the counter, no one to assist customers with needs other than renting!! I have rented here in the past and it was a breezy, seemless move in and move out. I would recommend simply because it is always so clean in the lobby and the units!
BONNIE T | First ImpressionsJennifer and her staff do an awesome job!
Dolores l | Overall ExperienceMy belongings were kept in the same storage at Uhaul for over 5 years. I went there from time to time to get an item. The facility was always very clean, accessible and secure. Even inside my unit, there was no sign of critters, bugs and even showed very little signs of dust. I'm glad we chose Uhaul, and I highly recommend.
BRADLEY L | Overall ExperienceThis was an awesome storage facility Everyone was great, kind and professional especially the manager who signed me up for Storage Unit over a year ago
Terrence B | Overall ExperienceI made an online order for a 10x10 self storage unit. I also purchased a lock online so that I'd get it all done at one time, QUICKLY. My experience online was great. Everything was so easy to find and setup. I wish I could say the same about my visit to the store. I think the person who helped me was new or they were having a bad day. I wasn't greeted and I didn't feel welcomed. I explained why I was at the store, I was asked for my name and then I just stood there while she worked on it. There was a lot of awkward silence. I asked if everything was okay and she said yes and kept going. I got the vibe she might be having a bad day. I had the order number, to help finding my order. I kept offering it when nobody could find both of my orders. I had proof of all of this. I didn't know what was going on. This was frustrating. Another gentleman came to help the woman who was helping me. Apparently they wanted a 3rd contact phone number but weren't conveying the message to me. After a few minutes of trying to figure out what they were speaking about, I figured out they wanted a 3rd phone number, so i have then my mother in law's number and address. Why wasn't I asked for this online? What i really didn't like was that if I didn't provide this 3rd contact, i wouldnt be allowed to rent the unit. That needs to change! I almost walked out of your store. This next part was not their fault, but the system went down during all of this. I checked on my phone if your website was experiencing this, and yes, it had effected that too. I would've understood if I had been told something was a miss with the system. I happen to overhear the employees talking that the system was down, that's why I checked. The store didn't have the lock I ordered, so they gave me another one. Until I got out of store and was almost to my car. Someone found the lock type I had ordered. I gladly exchanged locks and went on my way. I've worked customer service for many years and I wasn't happy with the way I was treated. But I was also in a rush because I had to go to work. I could've been a bit more pleasant. I work at Chase Field and I still had to go home, get dressed and drive a half hour to downtown Phoenix. I just wanted to leave because I had to get to work. I still thanked everyone anyways when I left because they still helped me. I'm not mad and I have no reason to slander anyone. I don't want anyone fired! With all this stuff going on in the world, i don't want someone to lose their job over me. Give them another chance to make it right. I think they deserve another chance. This is how I recall my visit and unfortunately, my experience wasn't pleasant. I hope this can become a coaching experience for everyone involved and I hope that this would improve the customer service in the future, as I am now your customer with a storage unit. For how long will be determined by the level of customer service I recieve going forward.
Nicco D | First ImpressionsI was very happy with your service and your staff are great. Thank you.
Inez R | Overall ExperiencePromised a unit. Called the day before to confirm and asked for a unit number. Was told they couldn’t give me one until I showed up. Understood. Upon arrival, was told that they had no unit for me and that they couldn’t/wouldn’t do anything for me. Called by facility a couple weeks later asking if I was gonna keep using my storage unit. Wait what?! So you either had one and didn’t care to give to me or you didn’t have one but still wanted to charge me for one. Worst of it?! Their check in kid stole my AirPods out of the truck while I was returning it. They were on the key ring, I know exactly where they were. They denied and denied and didn’t seem to care. Liars and thieves here. Beware!
Mark L | Overall ExperienceThe Uhaul location in Georgia where l picked up the truck gave me a broken truck with a bumper hanging down. My dad drove the truck all the way from Georgia to Arizona and had to listen to the loose bumper flapping in the wind the whole entire way. When l mentioned it to the manager at the Gilbert Road location she didn't seem to care or want to take any responsibility for it. 😡 Otherwise the Uhaul storage unit on Gilbert Road is a nice place. Clean and orderly. I just didn't appreciate Uhaul giving us a busted up truck to drive across the country in. That was NOT COOL!!
lamanda M | First ImpressionsThe initial process of putting me in a small unit until a 10x10 was available went "ok", tried to correct tge phone number 3 times, call center and in person, still wrong primary #. Was advised to return after the 7/21 auction. Went back twice & called, 4 units available, nonposted, wasn't offered one. Frustrating on a fractured toe!
KAREN W | Overall ExperienceVery frustrating to never be able to speak to someone at the specific location, routing to a central person who know where , waiting on hold for sometime when your situation can’t fit within computer prompts is unfortunate. My solution would be don’t move! Staff once there were great,
Sandy M | Overall ExperienceI have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.
Margaret C | Overall ExperienceThere are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.
RACHEL O | Overall ExperienceVery, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.
kelly l | Overall ExperienceThis facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.
Dolores l | First ImpressionsI was impressed by how helpful and cheerful the woman was who handled my set-up.
Rob S | First ImpressionsRude staff members. Robinson was very friendly and helpful though.
Kelly A | Overall ExperienceI noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn’t have on a name tag. Smh
FALAINE C | First ImpressionsStaff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.
kelly l | First ImpressionsVery pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods
Sandy M | First ImpressionsStood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn’t have any storage units left.
Carly B | Overall ExperienceStaff rude
Justin S | Overall ExperienceChelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)
Karen C | Online Move InGreatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!
Eric D | Overall ExperienceShawn was great and handled all of my problems in a timely manner and was so nice and helpful.
TEKELA B | Online Move InAwesome customer service! Everything was a breeze!
Jennifer H | First ImpressionsMy only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I’ve been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again
jacob G | First ImpressionsCanceled my unit shortly after it renewed and they don’t even prorate the rent. Won’t even get a storage unit from U-Haul again.
Mitchell B | Overall ExperienceYou are too expensive.
Brian S | Overall ExperienceGreat place and super friendly staff.
Jason G | First ImpressionsThe young man was friendly on the phone. The young lady I spoke to previously was not. I’ve had these 2 storage units for 22 years. Questions don’t apply as I did it on the phone. I haven’t seen the storage units in 22 years. Profile won’t let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647
ELLEN C | First ImpressionsThank you so very much
MARK W | First ImpressionsI reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!
Margaret C | First ImpressionsThank You
william d | First ImpressionsBoth gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.
HEATHER R | First Impressionsalthough I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.
Leah J | Online Move InRepresentative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.
Nancy P | First ImpressionsChelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.
Rita C | First ImpressionsThe manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.
Nicholas C | Overall ExperienceShawn was incredibly knowledgeable and helpful!
camille c | First ImpressionsDealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.
Erin W | Overall ExperienceGood service and good staff!
SACHIYO T | Overall ExperienceThank you so very much
Inez R | First ImpressionsGreat friendly service from the stall the unit was clean and so was the building.
holly s | First ImpressionsThank you
Marcigtan w | Overall ExperienceKeep up the good work!!!!
KEVIN J | First Impressionsin a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved
Amy S | Online Move InThe woman that helped me was fantastic I really enjoyed my stay
Robert W | First ImpressionsYou guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.
Angela C | Overall ExperienceThe personal very friendly and kind thank you so much excelent location and service keep up the good work.
Abigail m | First ImpressionsVery easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.
George L | First ImpressionsExpensive but secure and taken care of.
Rignon F | Overall ExperienceSmoothe as silk
todd b | First ImpressionsGreat customer service from all the staff, they were always friendly and willing to help. Facility was always very clean
Bernice A | Overall Experiencevery clean and professional.
Kathryn T | First ImpressionsMy first experience using storage was great. I would definitely come back thank you
matthew k | Overall ExperienceEveryone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.
Diana T | First Impressionsdespite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially “reserved” it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.
LUIS C | First ImpressionsPeople were super cool and helpful . Thanks again
Glen Y | First ImpressionsRecent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.
karen o | First ImpressionsThe guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!
Michell B | First ImpressionsTanner was great, he knew his stuff and didn’t try to force any extra equipment on me! Very friendly!
Brittany M | First ImpressionsThe store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.
William D | First ImpressionsI appreciate the helpfulness of the staff.
Vanessa F | Overall ExperienceWish I could keep it but we moved too far away . Really nice place, would rest there again 👍🏻
David C | Overall ExperienceManagement and staff were awesome even though this is the more expensive option we decided to go with this because of them
Ryan C | First ImpressionsStaff, especially Chelsea, were exceptionally friendly and courteous and helpful!
ROBERT E | First ImpressionsEasily accessible and clean facilities. Never had any issues with billing or management.
MICHAEL G | Overall ExperienceTanner was fantastic setting us up! Thank you!
Carolyn S | Overall ExperienceThe facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general “you’re bothering me” attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.
abigail r | Overall ExperienceThe staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.
Stewart W | First ImpressionsAs I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!
LISA T | Overall ExperienceFacility met my needs and everyone was terrific!
Monique F | Overall ExperienceGreat storage. Served it’s purpose well, if I ever need to store again I know where I’m going
anthony c | Overall ExperienceThe doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No “welcome in!” Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I’d recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn’t recommend even attempting to talk to staff, carrying large things through doors that don’t work, or paying for a full month when you plan to leave earlier.
Brandon M | Overall ExperienceDiana was very helpful and professional. Made a bad experience great!
David D | Overall ExperienceThe only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.
dalton b | First ImpressionsThank you for keeping my valuables safe
Luise S | Overall ExperienceThis was a great place to store items.
Bonita G | Overall ExperienceThere are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.
Tina C | Overall Experiencevery nice and cool
MARTIN M | Overall ExperienceThe company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.
Nathan O | First ImpressionsEvery one there was very nice helpful n explains every thing to if u have questions or need any thing
RITA Z | First ImpressionsCustomer service is appalling. Too many issues to list!
PAMELA Y | Overall ExperienceI will never use this company again there are other company that will treat us better
Erin W | First ImpressionsVery nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.
Dennis F | First ImpressionsI have used you guys many times. As usual you were excellent! I will probably be back. Thanks
SCOTT I | Overall ExperienceThe storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn’t work half the time.🤨
joe p | Overall ExperienceFantastic
Camila F | First ImpressionsSome of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient
KIMBERLY G | Overall Experiencestaff was always courteous and helpful.
A2Z T | Overall ExperienceI feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.
mary m | First ImpressionsCustomer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!
KEVIN M | Overall ExperienceThe staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.
Miguel C | Overall ExperienceUpon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.
Gary P | Overall ExperienceExcellent customer service. All the employees are helpful and friendly
Efren D | Overall ExperienceWould use them again and recommend to anyone
Mary M | Overall ExperienceVery friendly team and very accommodating. Great rate on storage and nice clean facility.
David Y | First ImpressionsI got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa
Edgar O | First ImpressionsGate got stuck and came off the track. Got it back in but other than that. Everything was great.
Carlos H | Overall ExperienceExcellent place. Staff is very helpful and friendly, facility is very well maintained and clean.
Zachary K | Overall ExperienceAmazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!
Johnathan K | First ImpressionsThe Manager was awesome
Carlos H | First ImpressionsI enjoyed working with the staff. They were friendly and helpful.
Zachary T | Overall ExperienceThe staff there are fantastic to work with.
Alan W | Overall ExperienceThey were very nice & helpful.
mary b | Overall ExperienceInternet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.
Miguel C | First ImpressionsSelling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.
Lloyd W | First ImpressionsEasy access and friendly staff always. I appreciate that!
Jacqualin W | Overall ExperienceThank You, for all the Help.
Marci C | Overall ExperienceVERY PROFESSIONAL AND COURTEOUS
Matthew M | Overall ExperienceAlways the best Customer Service!
Candace A | Overall ExperienceFrom checkin to checkout excellent experience!
Gerald J | Overall ExperienceJack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul
lauren r | First Impressionsstorage was a blessing during my flooded bedroom restoration.
Barbara W | Overall ExperienceThank you for a pleasant visit from start to finish.
Marci C | First ImpressionsGreat customer service.. very helpful
Mario L | First ImpressionsI want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!
MELISSA E | Overall ExperienceVery courteous and knowledgeable.
Iona D | First ImpressionsThank you Tanner and Jack for all your help!
Jeff M | Overall ExperienceStaff is always helpful and friendly!
Colleen F | Overall ExperienceThe reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.
Regina B | Overall ExperienceWas disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.
Adeline A | Overall ExperienceGreat experience
Amanda B | Overall Experiencethis was a pleasant experience during a difficult time and the space helped to restore my living room to normal.
Barbara W | First ImpressionsGreat
angela w | Overall ExperienceVery efficient and friendly personnel. I chose the right place.
Maggie R | First ImpressionsI have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.
Colleen F | First ImpressionsU would highly recommend this place.
monique p | Overall ExperienceEverything went smoothly, thank you
RAEANN S | Overall ExperienceAll the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!
thelma l | First ImpressionsGreat service!
Amanda B | First ImpressionsStaff was pleasant and knowledgeable.
elizabeth h | Overall ExperienceGreat place to do business with!
Robert B | Overall ExperienceNo issues
Lorraine E | Overall ExperienceEverything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.
Christine P | Overall ExperienceWade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!
Kristy M | First ImpressionsI was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .
mary h | Overall ExperienceVery friendly
Nicholas C | First ImpressionsI was very pleased with the Staff and seccurity
Donna S | Overall ExperienceThank you
Carlia W | Overall ExperienceGreat Service!
Enda C | Overall ExperienceVery friendly and easy to rent from.
Justin A | First Impressionsthe whole staff was nice to work with
darlene z | Overall ExperienceEveryone was very nice and helpful.
Brenda S | First ImpressionsWade was great!
Diana S | First ImpressionsThank you for everything you guys were amazing!
leslie n | Overall ExperienceThe customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!
Verna A | First ImpressionsThe young gentleman was very nice and explained everything to me
Dawn R | First Impressions.
Brian W | Overall ExperienceVery helpful & efficient
Victoria R | First ImpressionsEveryone was very helpful.
Lavona C | First Impressionsno issues, thank you for a safe place to store my belongings
Kevin B | Overall ExperienceI was very comfortable knowing my things where secure.
Janette S | Overall ExperienceOutstanding Service!!
Doretha M | Overall ExperienceThanks to a great team
YVONNE J | Overall ExperienceI can not say enough good things about this location. They go above and beyond. The facility is VERY clean
Rebecca M | Overall ExperienceAll of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!
Mary J | Overall ExperienceEveryone was always super helpful they have great prices and great deals.
Juliet P | Overall ExperienceGood job.
Paul Z | First ImpressionsEveryone at this location was extremely helpful, and friendly
Josh V | Overall Experiencegood people
MOSES N | Overall ExperienceVery helpful
Robert W | First ImpressionsYou have trained Dailen Ford well. He did a great job!
Kevin S | First Impressions.
WILLIAM T | Overall ExperienceVery efficient, kind and helpful. Thank you!
Nicole S | First ImpressionsWonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!
Roger H | Overall ExperienceMisty and everyone who helped us was beyond helpful!! Thank you guys!!
Roger H | First ImpressionsYour friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much
Kris H | First ImpressionsMisty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.
Andrew L | First ImpressionsExceptional service
KRIS O | Overall ExperienceThe staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.
Sean B | Overall ExperienceKeep up the good work
RIZAL G | Overall ExperienceExcellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.
A2Z T | Overall ExperienceUHaul has been great for my storage needs. The staff were very helpful and friendly.
Eric D | Overall ExperienceThe service was good
windy l | ReservationFriendly and efficient.
Diane A | ReservationGreat people always willing to help
Lloyd S | Overall ExperienceYour new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.
Marcella B | ReservationGreat location
Rebecca M | Overall ExperienceWas hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)
Larry S | Overall ExperienceWe had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.
Alpesh P | ReservationKeep it up always
NABIL S | Overall ExperienceVERY COURTEOUS AND PROFESSIONAL
Matthew M | ReservationMy experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.
kimberly S | Overall ExperienceAll staff were friendly and helpful especially Ann.
John H | Overall ExperienceStaff was friendly and helpful. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.
Dave M | Overall ExperienceNo problems pretty simple and straight forward.
Larry S | ReservationAmy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski
STEVEN C | ReservationI highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.
ROSA B | Overall ExperienceYou guys helped me more then you can know
Herbert L | Overall ExperienceGreat customer service
Nicolas J | Overall ExperienceHi
JULIAN M | ReservationSecure and safe
Brent D | Overall ExperienceThis was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.
Judy B | ReservationThe crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.
ROBERT S | Overall ExperienceI made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &
fred s | Overall ExperienceFacility was in excellent condition but the staff made it. They were so friendly and helpful.
Niki L | Overall ExperienceEveryone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.
Michael S | Overall ExperienceIt met all my needs! Thanks again.
Charles O | Overall ExperienceTrevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!
MELANIE T | Overall ExperienceWe have used your location for years. It’s always been a pleasant experience.
Nina g | Overall ExperienceWe moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.
Michelle F | Overall ExperienceAlways helpful and super easy to work with.
MARTINA H | Overall Experience