Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

7736 reviews

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline)

(480) 635-9103

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

Nora S.  |  Overall Experience 
Rating:
3.0

I rent a 5 x 9 trailer twice a year from UHaul. It's usually around 50$. This time because UHauls lack of having adequate stock, I was charged almost four times what I normally pay. When I mentioned this to my sales person there was really no good reason for the drastic increase. That will be the last time I rent from Uhaul nor will I recommend you to anyone needing a rental vehicle.

MARC M. 
Rating:
5.0

Customer did not leave a comment.

destiny r.  |  First Impressions 
Rating:
5.0

Todd did an excellent job of explaining the rental agreement and giving an overview of the truck. His customer service was superb. Thanks!

Michael F. 
Rating:
5.0

the truck had issues with the front end, it wanders a little, so close attention was needed especially on the freeway to stay in one lane. When the brakes are applied it pulls to the right.

DANIEL J. 
Rating:
5.0

I turned in the 10' truck on Saturday evening, 4/17/21, but never received the confirmation email. Please send it. Thanks!

BRIAN Z. 
Rating:
5.0

More staff for Saturday returns

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

KRISTOFFER A. 
Rating:
5.0

Nothing ,everything is good. I've been a customer for many years I wouldn't change you guys for any other company. Service is excellent.

ARMIDA A. 
Rating:
5.0

Customer did not leave a comment.

margaret c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORY H. 
Rating:
1.0

Employee Estevan & Tyler were outstanding and I felt really went out of their way to accommodate and go above & beyond for me. However, if employee Todd Whitaker was under my employ, I would terminate him immediately. Not only did he go out of his way to try and publicly humiliate Tyler and another employee of which I do not know their name - but Todd Whitaker -- under the guise of training another staff member -- installed a u-haul purchased trailer hitch ball incorrectly that by the grace of God did not result in a horrific traffic accident. Upon returning the rented auto transport trailer at the U-Haul location in Lakeside, AZ - the ball that Mr. Whitaker had installed was nearly about to fall off the hitch receiver. The ball was installed incorrectly according to the staff at the Lakeside, AZ location and they were appalled. If you see that Mr. Todd Whitaker is about to install equipment to your vehicle immediately ask for someone else to do it. Not only is Mr. Whitaker abundantly arrogant, he has no idea what he is doing and gets joy out of embarrassing other staff and shows no concern for your safety or the safety of other motorists.

RYAN G. 
Rating:
2.0

was charged a 25.00 fee for dirt on the door when the person that checked us in could have just asked us to wipe it down and we could have. We were rushed because we were not able to get the u-haul on the promised time.

JOSHUA W. 
Rating:
3.0

Customer did not leave a comment.

SOPHAL I. 
Rating:
5.0

Austin was beyond helpful and patient

Javone R. 
Rating:
5.0

Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.

HEATHER R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CALEB S. 
Rating:
5.0

Everything was fine...The staff was friendly and helpful.

JAY T. 
Rating:
5.0

It didn't have a full tank when I rented it, but I still went above full when I dropped it off. Rental associate (Wayne?) was really kind. The best experience was dropping it back off. The lady was really nice. Really helpful. I cannot say enough good things about her. She checked the truck back in and was very awesome.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

NA

ANTHONY F. 
Rating:
2.0

I reserved a 20 ft truck due to a tight location and when I arrived to pick it up there was only a 26 ft truck available. This is the second time I have had this issue with Uhaul but since I had hired help coming I had no choice but to take what was available.

GARY A. 
Rating:
5.0

When renting the pick up truck or van, maybe take the mileage charge out. You are losing customers to Lowe's and Home Depot because they do not charge mileage. Other than that, I love the employees at this location! They are always friendly and fun!

LORI G. 
Rating:
5.0

Staff here is always on the ball. They make the process quick and easy and are always pleasant to deal with. I have rented at this location many, many times over the years and will continue to do so.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

Lee T. 
Rating:
4.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

DESTINY H. 
Rating:
3.0

Outside of van was dirty. Getting the keys took longer than it should have

George C. 
Rating:
3.0

I had a reservation to pick up a 20' van from power and ray location and when I arrived there, there was no van available. This added an hour to my move. I had movers helping me and as you can imagine my costs for the move were increased. I was given a $50 refund but still very displeased

Lucas B. 
Rating:
5.0

All employees were great special they young man with curly hair and glasses so very polite.

JOSEPH D. 
Rating:
2.0

Customer did not leave a comment.

ALLAN DALE M. 
Rating:
5.0

although I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.

Leah J.  |  Online Move In 
Rating:
4.0

Please remember the dolly lol

Melissa S. 
Rating:
5.0

The gas gauge is way off. After driving for 7 miles I saw the 1/4 tank of gas is gone. So I put in more than 8 gallons of gas and it was still not full. This is when I realized the gas gauge had issues. What is worse is when I brought it up to the manager and asked how the gas mileage is only 1 mile per galleon, the manager said I may have too much heavy load. I was moving from one place to another. I have no piano or treadmill or any heavy gym equipment. I was astonished to find I was paying $3 more on top of $.99 per mile. It was like a taxi service.

YU D. 
Rating:
3.0

Representative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.

Nancy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lon C. 
Rating:
4.0

I tried to use cash and was told it would cost more.

DON M. 
Rating:
5.0

15' van I rented definitely has been abused. Wheel alignment needs to be addressed. Otherwise customer service was top notch.

STEVEN C. 
Rating:
5.0

I have Been here over a Dozen times. Great Shop....

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  First Impressions 
Rating:
5.0

very kind people great fast service

angela L. 
Rating:
5.0

Customer did not leave a comment.

Michelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Chelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.

Rita C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

I had to clean out the back of it before I was even able to use it. Been waiting to see my charge and see if I was charged for it.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
3.0

Bad experience. Young man didn't know what he was doing. Took a whole long time- maybe 45 minutes or so to get my trailer paperwork processed and I had pre-registered online. Sat forever looking between his phone and computer until finally asking for help a few times, but didn't understand what he was doing. He'd do one thing he was shown and then back to the waiting game again. Thankfully another associate finished process. Young man took me to get trailer. I got the hitch out and removed the cotter pin, put it on my car. He didn't offer to help. I couldn't get the cotter pin in and asked for help. He didn't seem to know or be strong enough to get the pin in but finally got it. He didn't tighten the ball. Chains were long enough to clang and hit the ground. I tightened it up later. I showed him how to tighten the ball- said he'd been there for a week. I am a 62 year old woman and not real strong. He didn't offer to help or check it for tightness. He had forgotten to bring the blankets to the trailer. Later on, while I was on slow road and had gone over a speed bump the hitch bounced off and slid under my car . Thankfully no harm was done, but it could have caused a HUGE accident on a busy road. Another man tightened it for me and the length of that screw went down about at least a half or 3/4 inch. This kid didn't seem like he didn't want to be there and would rather be paying computer games. He certainly didn't take an interest in his job. He stood there expecting me to do all of the heavy lifting. I don't think he even knows how to pull a trailer or even cares. He acted like he didn't care about anything- was only there for a paycheck.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

SHANNON P. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

We'll be back to U-Haul in June to complete our move IF your prices are competitive. Do you have any coupons or discounts??

denise J. 
Rating:
5.0

Individual at store were awesome On line such as traffic and chat need training

Timothy G. 
Rating:
3.0

The manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.

Nicholas C.  |  Overall Experience 
Rating:
5.0

Location was great, but not the one we booked and we weren't told of the change until we tried to pick up at the one we actually booked at

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Exceptional service The best. Thank you!!

LUCIA P. 
Rating:
5.0

The staff were very friendly and helpful....

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Shawn was incredibly knowledgeable and helpful!

camille c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

Excellent service on a short notice request for Sunday truck and storage. THX!

DAVID L. 
Rating:
5.0

The call center is awful!!! 90+ mins on hold to Extend a contract!

DOUGLAS W. 
Rating:
2.0

The customer service representative had better things to do, rather unprofessional. Did not seem to be concerned about the customers needs. Guess you can't blame them if that is not the focus of the organization. Trailer rentals is probably a tough gig sometimes.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

Josh C. 
Rating:
3.0

When we picked up our Uhaul truck, it was pretty dirty. The interior was dusty & not very well maintained. It wasn't until we were driving on the freeway, with the sun behind us, that we realized we couldn't see in the side mirrors. The mirrors were so gross & dirty that all we could see was blurred dirt as the sun's rays hit the mirror. This became a huge potential hazard while on the freeway. My husband was driving & I had to hang my body out of the passenger side window to let him know if the next lane was clear. When we returned the truck after hours, I tried to provide this information in the app. Because I stated that the truck should be cleaned before another family rented it, I was going to be charged a $25.00 cleaning fee? What?! The truck should totally be cleaned for safety, but not due to our use. I simply don't think another family should have to hang out a window to see if they can transfer lanes. The staff at this location was kind & helpful; but the person in charge of maintaining the fleet needs to step up his or her game. Something as simple as cleaning a mirror doesn't take much effort: however, it is a huge safety measure that shouldn't be overlooked.

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas F.  |  Overall Experience 
Rating:
5.0

Very nice and polite workers.

DONALD S. 
Rating:
5.0

Quick and great service

BRIAN B. 
Rating:
1.0

Dealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.

Erin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY W. 
Rating:
5.0

I absolutely love the customer service at this location. Doesn't take much to be kind. And both my experiences, pick up and drop off were delightful. And both were with different individuals. Thank you.

Victoria S. 
Rating:
5.0

Awesome customer service!

David K. 
Rating:
3.0

You need to keep an eye out for the return trucks. Sign says stay in your vehicle but nobody knows you are there. We waited like 10 minutes and finally had to go in to get help!

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Daniel V.  |  Overall Experience 
Rating:
5.0

Good service and good staff!

SACHIYO T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Amazing customer service. Incredible experience. Thank you.

Leah F. 
Rating:
5.0

When u call to make a reservation it was confusing

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Justin D.  |  Online Move In 
Rating:
3.0

I never received the confirmation email after I checked out of my storage unit

DANIEL V. 
Rating:
5.0

For those of us who rent a couple or more times a year....store my information so its not as slow as it is now.

JOHN R. 
Rating:
5.0

Thank you so very much

Inez R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirsten B. 
Rating:
2.0

My interaction with the staff the first day getting my unit was spectacular, Austin was stellar! Although he did everything right my storage unit wasnt giving me proper access after hours even though it was paid and activated, which wasted a whole evening of moving and caused me to have to take extra time off to compensate, and the morning staff had no compassion

DIAMOND B. 
Rating:
5.0

Great friendly service from the stall the unit was clean and so was the building.

holly s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholette C. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
1.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Claude S. 
Rating:
5.0

Thank you

Marcigtan w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Keep up the good work!!!!

KEVIN J.  |  First Impressions 
Rating:
4.0

in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved

Amy S.  |  Online Move In 
Rating:
5.0

UHaul violated my trust in the Rental. They miss-used by credit card and need to be held accountable. This is unacceptable.

DANIEL B. 
Rating:
5.0

The woman that helped me was fantastic I really enjoyed my stay

Robert W.  |  First Impressions 
Rating:
5.0

You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.

Angela C.  |  Overall Experience 
Rating:
1.0

Staff was rude and I was told that I could have the truck for two days and when I arrived at the location for pick up, I was told I could have it for a day at same price.. Staff did not act knowledge me and just all sitting around like they were at home.

Juliet T. 
Rating:
5.0

The personal very friendly and kind thank you so much excelent location and service keep up the good work.

Abigail m.  |  First Impressions 
Rating:
5.0

Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.

George L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE P.  |  Overall Experience 
Rating:
5.0

Expensive but secure and taken care of.

Rignon F.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

KEITH R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas M.  |  Overall Experience 
Rating:
5.0

I had to give a 5 star review for Tanner's service at the Gilbert Heritage location. He was very professional, polite and patient with me & my parents. He gave me and my family advice on supplies we needed. He helped make our moving experience a lot less painful. This was customer service at it's finest! Thank you Tanner!

NATASHA R. 
Rating:
5.0

Smoothe as silk

todd b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE L A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWEN G.  |  Overall Experience 
Rating:
5.0

This was a U-Haul location, not a mom and pop store. It was run professionally.

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
3.0

Customer did not leave a comment.

Adam Z.  |  Online Move In 
Rating:
5.0

very kind employees. thank you

ANGELA L. 
Rating:
1.0

The people were very rude with poor attitudes and did not communicate. I stood there for nearly 10 minutes staring at the computer and I had to ask if there was an issue before being told there was an issue with my account (which I told them when I walked in). This is after trying to pickup at the location on Wilbur rd and not being able to because the location decided not to open at 7am when they were supposed to. I waited until 7:42 (overall a terrible company and I would not recommend the location at 1230 N Gilbert Rd Gilbert, AZ 85234 or the location at 1128 S Wilbur Mesa, AZ 85210)

ALEXIS R. 
Rating:
1.0

I was charged $6 for gas because the fuel gage was not pinned to the end, but I drove only 8 miles and brought it back with the gage in the exact spot in was when I picked up the truck. That took only $2 to cover the 8 miles. The kid that brought the truck back in would not budge on the subject and said that I should have taken a picture of the gage. How would I even think to do that. The level of customer service was horrible and my experience was horrible. Your employee could not keep is mask up and my wife had to ask him to step back from our vehicle. The only way I will consider using U Haul again will be if I get a refund on the $6. It is not the money, it is the principle. Your employees need to learn a little more about how to treat a customer.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA V. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L. 
Rating:
5.0

Chelsea was great!

LATISHA T. 
Rating:
5.0

One of the tires on the auto transport was pretty bald and I was going 1500 miles. I pointed it out and they exchanged the transport for one with new tires. I was on my way in 20 min with no issues. The staff was very good

Michael K. 
Rating:
5.0

Staff was very helpful and very professional

TERRY H. 
Rating:
5.0

Travis and Chelsea were both very helpful and wonderful. Travis made check in a breeze, and picked out the best trailer for me and attached it securely. Chelsea helped with check out and made sure to ask about my rental experience, and also made check out very easy. I would definitely recommend this location.

BRYAN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD I. 
Rating:
5.0

Customer did not leave a comment.

nicole m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIE LYNN S. 
Rating:
5.0

Quick drop off and friendly staff.

Martin P. 
Rating:
5.0

I have used this U-Haul location for over ten years and have received excellent service each time! Employees are always polite and helpful.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

jim c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lisiana N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Y.  |  Overall Experience 
Rating:
5.0

Great customer service from all the staff, they were always friendly and willing to help. Facility was always very clean

Bernice A.  |  Overall Experience 
Rating:
5.0

very clean and professional.

Kathryn T.  |  First Impressions 
Rating:
5.0

My first experience using storage was great. I would definitely come back thank you

matthew k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha E.  |  Overall Experience 
Rating:
5.0

Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

Diana T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dalton b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITNEY W.  |  First Impressions 
Rating:
3.0

despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially “reserved” it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

LUIS C.  |  First Impressions 
Rating:
5.0

People were super cool and helpful . Thanks again

Glen Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor B.  |  Overall Experience 
Rating:
3.0

Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

karen o.  |  First Impressions 
Rating:
5.0

The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Michell B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrian V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rignon F.  |  First Impressions 
Rating:
5.0

Tanner was great, he knew his stuff and didn’t try to force any extra equipment on me! Very friendly!

Brittany M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wayne w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy T.  |  First Impressions 
Rating:
5.0

The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

indirah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shontae H.  |  First Impressions 
Rating:
5.0

I appreciate the helpfulness of the staff.

Vanessa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosita M.  |  First Impressions 
Rating:
5.0

Wish I could keep it but we moved too far away . Really nice place, would rest there again 👍🏻

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caio C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

Ryan C.  |  First Impressions 
Rating:
5.0

Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

ROBERT E.  |  First Impressions 
Rating:
5.0

Easily accessible and clean facilities. Never had any issues with billing or management.

MICHAEL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martina M.  |  First Impressions 
Rating:
5.0

Tanner was fantastic setting us up! Thank you!

Carolyn S.  |  Overall Experience 
Rating:
3.0

The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general “you’re bothering me” attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.

abigail r.  |  Overall Experience 
Rating:
5.0

The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

Stewart W.  |  First Impressions 
Rating:
4.0

As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!

LISA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Facility met my needs and everyone was terrific!

Monique F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bunnie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

Great storage. Served it’s purpose well, if I ever need to store again I know where I’m going

anthony c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon C.  |  First Impressions 
Rating:
3.0

The doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No “welcome in!” Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I’d recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn’t recommend even attempting to talk to staff, carrying large things through doors that don’t work, or paying for a full month when you plan to leave earlier.

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis F.  |  Overall Experience 
Rating:
5.0

Diana was very helpful and professional. Made a bad experience great!

David D.  |  Overall Experience 
Rating:
4.0

The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.

dalton b.  |  First Impressions 
Rating:
5.0

Thank you for keeping my valuables safe

Luise S.  |  Overall Experience 
Rating:
5.0

This was a great place to store items.

Bonita G.  |  Overall Experience 
Rating:
5.0

There are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.

Tina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha E.  |  First Impressions 
Rating:
5.0

very nice and cool

MARTIN M.  |  Overall Experience 
Rating:
4.0

The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.

Nathan O.  |  First Impressions 
Rating:
5.0

Every one there was very nice helpful n explains every thing to if u have questions or need any thing

RITA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANITA ELOISE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd W.  |  Overall Experience 
Rating:
2.0

Customer service is appalling. Too many issues to list!

PAM Y.  |  Overall Experience 
Rating:
1.0

I will never use this company again there are other company that will treat us better

Erin W.  |  First Impressions 
Rating:
5.0

Very nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.

Dennis F.  |  First Impressions 
Rating:
5.0

I have used you guys many times. As usual you were excellent! I will probably be back. Thanks

SCOTT I.  |  Overall Experience 
Rating:
3.0

The storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn’t work half the time.🤨

joe p.  |  Overall Experience 
Rating:
5.0

Fantastic

Camila F.  |  First Impressions 
Rating:
5.0

Some of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient

KIMBERLY G.  |  Overall Experience 
Rating:
5.0

staff was always courteous and helpful.

A2Z T.  |  Overall Experience 
Rating:
4.0

I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

mary m.  |  First Impressions 
Rating:
5.0

Customer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!

Kevin M.  |  Overall Experience 
Rating:
5.0

The staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.

Miguel C.  |  Overall Experience 
Rating:
1.0

Upon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.

Gary P.  |  Overall Experience 
Rating:
5.0

Excellent customer service. All the employees are helpful and friendly

Efren D.  |  Overall Experience 
Rating:
5.0

Would use them again and recommend to anyone

Mary M.  |  Overall Experience 
Rating:
5.0

Very friendly team and very accommodating. Great rate on storage and nice clean facility.

David Y.  |  First Impressions 
Rating:
5.0

I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Edgar O.  |  First Impressions 
Rating:
4.0

Gate got stuck and came off the track. Got it back in but other than that. Everything was great.

Carlos H.  |  Overall Experience 
Rating:
5.0

Excellent place. Staff is very helpful and friendly, facility is very well maintained and clean.

Zachary K.  |  Overall Experience 
Rating:
5.0

Amazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!

Johnathan K.  |  First Impressions 
Rating:
5.0

The Manager was awesome

Carlos H.  |  First Impressions 
Rating:
5.0

I enjoyed working with the staff. They were friendly and helpful.

Zachary T.  |  Overall Experience 
Rating:
5.0

The staff there are fantastic to work with.

Alan W.  |  Overall Experience 
Rating:
5.0

They were very nice & helpful.

mary b.  |  Overall Experience 
Rating:
5.0

Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.

Miguel C.  |  First Impressions 
Rating:
5.0

Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.

Lloyd W.  |  First Impressions 
Rating:
5.0

Easy access and friendly staff always. I appreciate that!

Jacqualin W.  |  Overall Experience 
Rating:
5.0

Thank You, for all the Help.

Marci C.  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL AND COURTEOUS

Matthew M.  |  Overall Experience 
Rating:
5.0

Always the best Customer Service!

Candace A.  |  Overall Experience 
Rating:
5.0

From checkin to checkout excellent experience!

Gerald J.  |  Overall Experience 
Rating:
5.0

Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

lauren r.  |  First Impressions 
Rating:
5.0

storage was a blessing during my flooded bedroom restoration.

Barbara W.  |  Overall Experience 
Rating:
5.0

Thank you for a pleasant visit from start to finish.

Marci C.  |  First Impressions 
Rating:
5.0

Great customer service.. very helpful

MARIO L.  |  First Impressions 
Rating:
4.0

I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!

MELISSA E.  |  Overall Experience 
Rating:
5.0

Very courteous and knowledgeable.

Iona D.  |  First Impressions 
Rating:
5.0

Thank you Tanner and Jack for all your help!

Jeff M.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and friendly!

Colleen F.  |  Overall Experience 
Rating:
2.0

The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.

Regina B.  |  Overall Experience 
Rating:
4.0

Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.

Adeline A.  |  Overall Experience 
Rating:
5.0

Great experience

Amanda B.  |  Overall Experience 
Rating:
5.0

this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.

Barbara W.  |  First Impressions 
Rating:
5.0

Great

angela w.  |  Overall Experience 
Rating:
5.0

Very efficient and friendly personnel. I chose the right place.

Maggie R.  |  First Impressions 
Rating:
5.0

I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.

Colleen F.  |  First Impressions 
Rating:
5.0

U would highly recommend this place.

monique p.  |  Overall Experience 
Rating:
5.0

Everything went smoothly, thank you

RAEANN S.  |  Overall Experience 
Rating:
5.0

All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

thelma louise t.  |  First Impressions 
Rating:
5.0

Great service!

Amanda B.  |  First Impressions 
Rating:
5.0

Staff was pleasant and knowledgeable.

elizabeth h.  |  Overall Experience 
Rating:
5.0

Great place to do business with!

Robert B.  |  Overall Experience 
Rating:
5.0

No issues

Lorraine E.  |  Overall Experience 
Rating:
4.0

Everything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.

Christine P.  |  Overall Experience 
Rating:
5.0

Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!

Kristy M.  |  First Impressions 
Rating:
5.0

I was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .

mary h.  |  Overall Experience 
Rating:
5.0

Very friendly

Nicholas C.  |  First Impressions 
Rating:
5.0

I was very pleased with the Staff and seccurity

Donna S.  |  Overall Experience 
Rating:
4.0

Thank you

Carlia W.  |  Overall Experience 
Rating:
4.0

Great Service!

Enda C.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to rent from.

Justin A.  |  First Impressions 
Rating:
5.0

the whole staff was nice to work with

darlene z.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful.

Brenda S.  |  First Impressions 
Rating:
5.0

Wade was great!

Diana S.  |  First Impressions 
Rating:
5.0

Thank you for everything you guys were amazing!

leslie n.  |  Overall Experience 
Rating:
5.0

The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!

Verna A.  |  First Impressions 
Rating:
5.0

The young gentleman was very nice and explained everything to me

Dawn R.  |  First Impressions 
Rating:
4.0

.

Brian W.  |  Overall Experience 
Rating:
5.0

Very helpful & efficient

Victoria R.  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Lavona C.  |  First Impressions 
Rating:
5.0

no issues, thank you for a safe place to store my belongings

Kevin B.  |  Overall Experience 
Rating:
5.0

I was very comfortable knowing my things where secure.

Janette S.  |  Overall Experience 
Rating:
5.0

Outstanding Service!!

Doretha M.  |  Overall Experience 
Rating:
5.0

Thanks to a great team

YVONNE J.  |  Overall Experience 
Rating:
5.0

I can not say enough good things about this location. They go above and beyond. The facility is VERY clean

Rebecca M.  |  Overall Experience 
Rating:
5.0

All of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!

Mary J.  |  Overall Experience 
Rating:
5.0

Everyone was always super helpful they have great prices and great deals.

Ralph P.  |  Overall Experience 
Rating:
5.0

Good job.

Paul Z.  |  First Impressions 
Rating:
5.0

Everyone at this location was extremely helpful, and friendly

Josh V.  |  Overall Experience 
Rating:
5.0

good people

MOSES N.  |  Overall Experience 
Rating:
5.0

Very helpful

Robert W.  |  First Impressions 
Rating:
5.0

You have trained Dailen Ford well. He did a great job!

Kevin S.  |  First Impressions 
Rating:
4.0

.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Very efficient, kind and helpful. Thank you!

Nicole S.  |  First Impressions 
Rating:
5.0

Wonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!

Roger H.  |  Overall Experience 
Rating:
5.0

Misty and everyone who helped us was beyond helpful!! Thank you guys!!

Roger H.  |  First Impressions 
Rating:
5.0

Your friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much

Kris H.  |  First Impressions 
Rating:
5.0

Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.

Andrew L.  |  First Impressions 
Rating:
5.0

Exceptional service

KRIS O.  |  Overall Experience 
Rating:
4.0

The staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.

Sean B.  |  Overall Experience 
Rating:
5.0

Keep up the good work

RIZAL G.  |  Overall Experience 
Rating:
4.0

Excellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.

A2Z T.  |  Overall Experience 
Rating:
5.0

UHaul has been great for my storage needs. The staff were very helpful and friendly.

Eric D.  |  Overall Experience 
Rating:
5.0

The service was good

windy louise r.  |  Reservation 
Rating:
5.0

Friendly and efficient.

Diane A.  |  Reservation 
Rating:
5.0

Great people always willing to help

Lloyd S.  |  Overall Experience 
Rating:
5.0

Your new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.

Marcella B.  |  Reservation 
Rating:
5.0

Great location

Rebecca M.  |  Overall Experience 
Rating:
4.0

Was hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)

Larry S.  |  Overall Experience 
Rating:
2.0

We had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.

Alpesh P.  |  Reservation 
Rating:
5.0

Keep it up always

NABIL S.  |  Overall Experience 
Rating:
5.0

VERY COURTEOUS AND PROFESSIONAL

Matthew M.  |  Reservation 
Rating:
5.0

My experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.

kimberly S.  |  Overall Experience 
Rating:
5.0

All staff were friendly and helpful especially Ann.

John H.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.

Dave M.  |  Overall Experience 
Rating:
5.0

No problems pretty simple and straight forward.

Larry S.  |  Reservation 
Rating:
5.0

Amy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski

STEVEN C.  |  Reservation 
Rating:
5.0

I highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.

ROSA B.  |  Overall Experience 
Rating:
5.0

You guys helped me more then you can know

Herbert L.  |  Overall Experience 
Rating:
5.0

Great customer service

Nicolas J.  |  Overall Experience 
Rating:
4.0

Hi

Julian M.  |  Reservation 
Rating:
4.0

Secure and safe

Brent D.  |  Overall Experience 
Rating:
5.0

This was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.

Judy B.  |  Reservation 
Rating:
5.0

The crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.

ROBERT S.  |  Overall Experience 
Rating:
1.0

I made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &

fred s.  |  Overall Experience 
Rating:
5.0

Facility was in excellent condition but the staff made it. They were so friendly and helpful.

Niki L.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.

Michael S.  |  Overall Experience 
Rating:
5.0

It met all my needs! Thanks again.

Charles O.  |  Overall Experience 
Rating:
5.0

Trevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!

MELANIE T.  |  Overall Experience 
Rating:
5.0

We have used your location for years. It’s always been a pleasant experience.

Nina g.  |  Overall Experience 
Rating:
1.0

We moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.

Michelle F.  |  Overall Experience 
Rating:
5.0

Always helpful and super easy to work with.

MARTINA H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top