Customer Reviews for U-Haul Moving & Storage at Grant Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Grant Rd
Nicholas C. on
I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer
BRAD M. on
I had my unit for seven years, the grounds were always clean. They added 24/7 access a few years ago, very convenient and also secure. Great spot for storage in central Tucson.
angie m. on
Very dissatiisfied with saff and service
taweeporn i. on
The customer service guy is awesome
Deanna K. on
The organization did things right by me despite all initial challenges. I was very pleased!
Andrea W. on
The storage facility on Grant Rd in Tucson was awful. They emailed me saying I had a illegal lock on my unit. They were wrong and I called to confirm it. Never heard back. Unacceptable service!
randy c. on
I did not have a storage unit at your facility. I notified you before that someone was fraudulently using my email. You evidently took no action. Very poor job!!!
VICTORIA G. on
I did recommend other people to this facility. Thank you for your help all the time we need ed. Everyone was so helpful and friendly.
Larry G. on
Friendly employees. Thankyou
Joan M. on
Shirley P. on
The 2 guys there were GREAT, the best customer service and friendly, but knew what they were going
GEORGE E. on
very nice staff
Michelle G. on
The rep at the counter was less than friendly or accommodating. He was rude, uncaring, the toilet was not working and said to go to Taco Bell. Do not go to Grant and Palo Verde U-HAUL
Lister A. on
Poor customer service. Limited ability. Very difficult to communicate directly with on-site personnel. Poor security. Glad we found another location.
Helena C. on
Rented 3 trucks within a week, had a storage unit. I didn't know I was supposed to turn in the 3rd truck by a certain time and was charged an extra day. They did not waive or refund. No cust service.
Carmelo G. on
No problems what so ever.
sue W. on
Everyone was helpful. We were there 3 days in a row, cleaning out 4 units, to transfer to Buffalo, NY. They had the equipment we needed. Gilberto was very helpful, throughout.
olivia m. on
Joni D. on
Priced over most other place. On Monday I moved out to another place for $95. instead of your price of $149. I loved the fact 2 vehicles could pass thru isles & there's a turn around.
Myrna A. on
Very good service Thank you
victor v. on
Fast and considerate service!
LORIANN B. on
Everyone was very professional.
Allan B. on
Service was great. Easy move in. Thank you, allan b.
heather t. on
I appreciate your helping keep storage safe when boyfriend was acting up and denied service to him for me .
Larry D. on
My storage unit was broke into in your secure facility and the manager was not helpful. He reported to me that the cameras were not working, I never received an answer from U-Haul. Inside Job?
MARVIN L. on
Staff was always friendly and helpful when needed.
Tracie H. on
Very pleased. Awesome prices!! Very Professional and Courteous Customer Service!
nick c. on
Good location but the storage units are very tight especially if you are trailering your stuff to unload. Other wise good folks. Thanks
jessica l. on
The staff was friendly and helpful. He reminded me to purchase a disc lock so I wouldn't have to drive back and fourth. He even went as far as asking me how my moving experience was.
Robert P. on
V Ey pleasant
Mark A. on
From the first day I rented the unit till the last day, the process was easy and the staff was great!
Joni D. on
Had/has my address spelt wrong.
Carol L. on
Wonderful customer service! Fast, efficient and friendly.
DARIN B. on
Absolutely great staff!
SHAUNDA G. on
Very helpful personnel except for one; the one month free storage is great; truck worked well
SHAUNDA G. on
The check in person was not very friendly; otherwise all was good
Anthony C. on
Friendly, yet Professional staff that I dealt with frequently while I utilized the Storage unit for 2-3 months, and the arrival day and departure day.
Luis O. on
Great location, size and setting!
Helena C. on
Love the great service
Erik C. on
They didn't know they had the size unit I reserved. Door was damaged to the unit and that was the last one. They reassigned me a smaller unit, since I didn't want to pay over $100 for a larger unit.
Deborah C. on
My kids were the ones who did the moving but they were very satisfied with the setup and service.
old pueblo community s. on
Thank you for your professional courtesy.
DARIN B. on
The guys working were great...the storage unit and hallwau, had a weird smell, overall the place seemed run down & dumpy, compared other U-Haul units I've rented before.
Benoni W. on
GRETA H. on
Had no problem storing and moving my stuff. Love the manager here!
john v. on
Overall good experience. No problems. Reasonably priced. Good value.
ROBERT P. on
terry c. on
I needed to store things between leaving one place and to move-in date of a new apartment. The unit I rented for a month was clean, close and just the right size.