Truck was clean and had no problem with it but needed alignment. Also customer service was not that great. I felt like they just wanted to finish with me quick. This was my first experience with U-Haul.ALEJANDRO V.
Customer Reviews for U-Haul Moving & Storage at Greenspoint Mall
Houston, TX 77060
(On I-45 S Feeder)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called the U haul office at 12455 Veterans Memorial dr Houston 77014. They did not have the truck I needed the person there was very helpful, made appropriate suggestions and helped me find one U haul that had what I needed. He helped me place the request and made the whole transaction very easy.AMILCAR A.
La verdad el personal es super amablelinda c. | First Impressions
Customer did not leave a comment.Daphne M.
Customer did not leave a comment.Ruben M. | Overall Experience
Customer did not leave a comment.eva n. | Overall Experience
Good serviceCLEVER A.
I found it to be bizarre that I for some reason rented a similar vehicle less than three days before but for some reason I needed to provide two emergency contacts that were required to be called before I could go about my day at 8am . And the people behind me didn't have to deal with that wonder why .This locations parking is beyond ridiculous there was no where for me to leave my vehicle I had to wait for someone to leave so I could park my vehicle and go as the spot I intended to use was snatched by a different customer leaving a handicap space and a lot to which the GM only response when asked if it's safe to park there as other uhaul vehicles were there " were not responsible for damages " very comfortingJASON T.
Customer did not leave a comment.JOSE B.
Keep up the awesome customer service. This will definitely be my go to location for all my rental needs.Kimberly M.
This Has Been A Great Storage But The Manager Right Now Is Horrible He Has A Nasty Attitude And Doesn’t Have Any Understanding . The Staff Is Greatkatresca s. | Overall Experience
We checked out on Sunday, June 20, 2021 but Jamal stated that the printer was not working. He checked the unit and stated that we were ok and it was clean.janeisha b. | Overall Experience
Customer did not leave a comment.Anita G. | First Impressions
Thanks for providing great customer service!Jeremy L. | Overall Experience
Customer did not leave a comment.Donyell C.
It was okay 👌 but for a few weeks I couldn't get in my unit due to unprofessional staff....but fortunately yall hired new management who finally helped me with my issue, he finally, after 3-weeks, cut the lock off of my unit so I could get inKenneth S. | Overall Experience
Customer did not leave a comment.KANDREKIA R. | First Impressions
Customer did not leave a comment.Anthony T. | Online Move In
The customer service was excellent! Friendly environment and I definitely recommend this location for anyone that needs their services!YAUNA W.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.Jennifer D. | First Impressions
Improve the phone systems that seem to have barely any volume or connection when speaking to somebody, I was charged twice for equipment that I ordered online and was told they couldn't find any orders in their systems although I had proof of receipts.Juan Michael E.
Find more friendly employees like the one I had, I've never had a better experience anywhere. His humor and demeanor where top notch he need a major raise for sure if possible!!! Zachary Crafton was his name never have I met a friendlier sales/rent "Professional" in my life!!AARON M.
The manager is very nice and polite. I needed to rent a storage and it was very easy.Guadalupe S. | First Impressions
Customer did not leave a comment.Francisco Javier O. | Overall Experience
I was very satisfied. I have no complaints.JOYCE H.
Checking in was easy in San Antonio. Everyone was amazing! It was Houston when we started having issues. Our unit was already assigned to someone. We made it it Houston from San Antonio at 10:42 and we got the run around even though we called in advance and got everything confirmed. We ended up spending unnecessary money on a hotel because we kept calling the manager on duty for the night and she wouldn't pick up her phone. We got her number from Victoria who just got promoted and was no longer working at that location. We ended up keeping the truck longer than we wanted. When it was time to check the truck in it showed I didn't have an active reservation and had to call customer service who walked me through it, but kept me on hold and never got back with me after our gate code wouldn't work to get out. It was an overall horrible experience. I will NEVER use this company again. We kept getting the run around when we made it to Houston and spending way to much money on a hotel instead of taking care of our business because we couldn't unload our truck.KAMESHIA G. | First Impressions
Wonderful staffshawnedria D. | Overall Experience
Customer did not leave a comment.ERIC E. | Overall Experience
Customer did not leave a comment.JOEL L.
I really recommend this place as safety and comfortableyunia A. | Overall Experience
Customer did not leave a comment.Adam C.
Customer did not leave a comment.CINDY B. | First Impressions
Victoria my agent was very nice and helpful.Debora C. | First Impressions
The staff at Greens point were amazing. If it was not for the in convince of a 45 minute commute between locations this score would be 5 stars. This was not the location we booked. It was 45 min drive from the original location and we were very frustrated and disappointed that we were not notified of the change ahead of time. We were notified when we pulled up to the Kingwood location. This caused a lot of issues and a lot of stress in an already stressful day.TRINA B.
Customer did not leave a comment.ERIC H.
Jamal was very professional and accommodating. U-Haul is lucky to have himJESUS E.
Customer did not leave a comment.SANDRA M.
The employees were respectful and fast on getting my uhaul ready, thanksJill P.
The only thing was I had no lights inside my climate control area and on the 2nd floor the lights in the hallways was not on like the other floors, other than that I was satisfied.Dennis J. | Overall Experience
Customer did not leave a comment.KARLA P.
todo muy bien excelenteIsis C S. | First Impressions
threre was an original tickect first one for the facilities when the system was started. three years later it was never done and i was asked to leave my storage keys to fix the problem which was never done.victor p. | Overall Experience
I purchased Uhaul vehicle insurance, and was told at the counter that insurance I purchased would cover any and all damages to the vehicle. The tire had a blowout. When I took truck back to location I was told again that insurance would cover it. Without any update or explanation I was charged $481 for damages. I spoke with Manager and was advise that I would not be covered under policy I purchased. This is very upsetting to be told one thing at the counter and something completely different happening. Employees at counter were very unprofessional and maintained personal conversations with friends on phone while they were checking me in/out. Very poor customer service overall.RICKY R.
Customer did not leave a comment.Willie H. | Overall Experience
Waited for 15 minutes while employee hung out outside But once in did well. Drop off didn't get receipt or by email I was toldRoxanna Q.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.LAQUITA ANTOINET S.
The new management is horrible with customer serviceShantez L. | Overall Experience
Customer did not leave a comment.Shawana E. | Overall Experience
Customer did not leave a comment.SALVADOR G.
The young lady that assisted me was SUPER GOOD in handling my needs! Thanks.WANDA C.
Great customer service. Had no problem showing us three units. Suggested an upgraded unit which we took. Explained to us the card and code system.Mary R. | First Impressions
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Jesus Q. | Online Move In
Everything's okayDemetrius O.
On The Moneywille s. | First Impressions
The best customer service ever. The young man that helped me was very friendly and eager to get my truck returned as quickly as possible. Answering my questions quick and very helpful.Jennifer N.
Thank you.Childress S. | Overall Experience
They are amazing!!!!!Shantez L. | First Impressions
As a former employee of Uhaul, I was very disappointed in the condition of the truck I received. It was dirty, steeringwheel was sticky and cab and windows had not been cleaned. The traction light was on and engine knocked when it started. The oil was low and needed washer fluid. Not at all anything I would have rented to a customer.RICHARD H.
Jamal and Chris was the best very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!Erial H. | First Impressions
Nothing the checking in the truck kept searching for the location but I ended up getting help. Jamal and Chris was the best, very nice and knowledgeable. Jamal helped out in every way he could over the phone and in person and was very patient! Chris stepped in and help check in the car when the place was closed because I was having trouble checking in the truck! They made the experience so much easier!ERIAL H.
The staff there is the best!!isela o. | First Impressions
Meet the new general manager ms mcbride. Very professional and friendly. There was an isssue with multiple customers coming in at once causing so blockage. She and another employee came out to readily assist. A bit later I notice the employee going to lunch. She made it a point to thank him for delaying his lunch to help out. I don’t just look at how companies treat their companies. I look at how they treat each other as well. Go employee. Good leadership.LOURINE D. | First Impressions
Customer did not leave a comment.ALICE S. | First Impressions
Customer did not leave a comment.Breana R. | Overall Experience
Speed up rental contract time. Many things repeated steps as well.TIMOTHY JOHN M.
The staff was very friendly and helpful The manager is exceptionalRobert F. | Overall Experience
Customer did not leave a comment.william m. | First Impressions
Customer did not leave a comment.Talandra B.
Customer did not leave a comment.OLIVIA L. | Overall Experience
Customer did not leave a comment.Rudelle B. | First Impressions
Great job to Khris Thanks for good work and the new great jobJADA R.
I am not a very tall person it was so hard climbing and getting off of your truck's do I need to put a step and for a woman it's hard to climb up so I would appreciate it if you would start putting steps in your trucks because I do rental trucks and I'm going to have to rent another one soon to travel to Las Vegas for my daughter to take her some of my old furniture and if I can't find one with a step then I will have to go to Penske thank youDIANA Amada C.
Krystopher was very helpful and above, I will continue to do business with him.Lisa S. | First Impressions
Customer did not leave a comment.Lesley S. | Overall Experience
The staff are very polite and helpful Thank YouVenessa M. | First Impressions
Loved the experience! Staff was very friendly! Will be using them again!ANDRIKA Nicole C.
I had a great experience and you have wonderful staff members that are always willing to assist you.... thank you for a great moving experience . I will definitely use your services again ...Angelina B. | Overall Experience
New to the area the staff was very friendly and helpful I would recommend the facility to all my friends and use it again thank youRobert F. | First Impressions
Customer did not leave a comment.Desiree Dominique L. | Overall Experience
More employee would help the waiting time, but the service that I received was great. The staff was very professional. Each time I went they took care of me.REALUS L.
Customer did not leave a comment.Sherika R. | Overall Experience
Customer did not leave a comment.ANDREA W.
Customer did not leave a comment.THI L.
The staff is excellent. Kristoher the General Manager is awesome. The assistant manager Domick is fabulous. This is my go to location. This location is so professional. Lady HaleLanita H.
After I placed a reservation at another facility, I showed up at the Greenspoint location.. Dominique met me at the desk and quickly informed me that I was not in their system. She proceeded to offer her assistance in obtaining me a comparable unit. Khrystopher was called to approve the selection. He then gave me a discount and I ended up paying less than the other place had quoted. Unfortunately the unit was not available and we were not immediately able to obtain another unit of the sq ft. I was offered a larger unit at no extra cost. In the end, their patience, hard work and determination to make an almost impossible situation made, possible...WOW! It takes going above and beyond to impress me. Impression made!! Thank you to Khrystopher and Dominique. You brought your A game and took customer service to the next level! You are definitely Customer Service Rock Stars and have made a customer for life!!Syberlee Holland M. | First Impressions
Customer did not leave a comment.TONYA MICHELLE A.
Excellent service from an awesome team!TARRIASHANNA R.
Customer did not leave a comment.Maria R. | Overall Experience
Great customer service, very friendly people.CHRISTAL JOSEPHI M.
Customer did not leave a comment.ANTHONY S.
staff was rude and uninviting. Seemed bothered by customers interrupting leisure flirting. Customers were not given all information during rental, please improve customer serviceTalicia B. | First Impressions
Krystopher was a great help! I’ll be coming backBrea S. | First Impressions
Customer did not leave a comment.ALICIA B.
Not sure if computer was slow or he just had too many distractions while checking me out.Daniel M.
Customer did not leave a comment.KIO B.
I was satisfied with the service. Jamal was above and beyond. Very humble, fast and focused. Good job! I added a little more gas in the tank. I wish there could be a way to know how many mile a gallon the rack goes so customers can have a rough estimation of how much gas to add in the tank. Thank you so much.Fekadu G.
Ms. Dominique assisted me with GREAT customer service, & she VERY PROFESSIONAL!.KEVIN DEWAYNE S.
Customer did not leave a comment.NATALIE G. | Overall Experience
Staff were great. Friendly and helpful people.JOSEPHCAMERON M.
Customer did not leave a comment.ELIZABETH A D.
Great staff shoutout Chris . Clean and maintained buildingJayden M. | Overall Experience
Kristopher the manager is excellent. Every time I go there my experience has been excellent s Domick is a fabulous young lady also very helpful. Lanita Hale, M.EdLANITA JENKINS H.
Customer did not leave a comment.Dorothy M. | First Impressions
Bridget the managee is a mess and unprofessionalMarina V. | Overall Experience
Customer did not leave a comment.noel m. | Overall Experience
Customer did not leave a comment.ANTHONY M.
Move in went very smooth and easy with the equipment provided there to take from truck to storage unit.STEPHANIE B. | First Impressions
I felt confident my "treasures" would be safe and I was able to check on them whenever I wanted to. The staff were always friendly and I would recommend this facility to anyone. That's why I stayed for 20 years. Thank you, U-Haul!VALERIE H. | Overall Experience
Krystopher was very helpful, patient and knowledgeable. Thank you for making this move easier than expected!GWENDOLYN H.
Customer did not leave a comment.Jamila M. | First Impressions
Mr. Krystopher Brooks helped me like a son would help his mother. He is truly an asset to the company. He even listened to my ramblings LOL. If he moves...I'm moving.LASHONDA F.
My service was greatGregory C.
The employees at the Greenspoint location off I 45 and the beltway went over and beyond to help me with me needs. Good group of people over there. Thank you and I will use again if warranted.Leland G. | Overall Experience
Customer did not leave a comment.DeAngela D. | Overall Experience
The manger is very kind and knowledgeable , He was able to answer every question that I had, The assistant manger check me in when I returned the Uhaul she is a very sweet and kind young lady. This location is the best l that have used for services, Will always use this location. They made a major impression on me. Lanita Hale, M.Ed 832-417-1696LANITA JENKINS H.
The customer service from the woman was horrible I tried to put my stuff in my storage she told me that my Storage was locked Because I didn’t pay on the seventh even though I’ll call and say that I was going to pay on the 16th of this month and I always pay my storage late I which Bri was there The young lady was unprofessionalRaquel W. | First Impressions
Ashley and Dominique were so professional and friendly, this move was so easy, Thank you so much ! ! !Mia Christina M.
Khrystopher Brooks went above and beyond to help me from greeting me til the very end of my concerns and answer all my questions without feeling frustrated. I am more than grateful for all his help.Maria Q. | First Impressions
Customer did not leave a comment.shameka T.
Khrystopher Brooks was absolutely AMAZING. He was very helpful with the process. He had all the knowledge available to answer all of my questions and concerns. I will definitely recommend all my friends and family to use this location and ask for him. Thank you so much again. Best moving processs EVER.TEARA B.
If I ever need a storage facility I would return to Uhaul. Everyone that worked there was always nice and helpful. Me and my husband were there with our baby one day and it was hot outside, We were re organizing everything in the unit to make romm for more things. One of the people who worked there actually said she saw us on the camera and brought bottles of water out to us. We couldnt of asked fo a better place to store our things until our home was ready. Thank youAleshia O. | Overall Experience
Stellarcarolyn g. | First Impressions
More parking space at the facility for when a customer have to leave there vehicle. But overall very satisfied.Roderisha C.
Customer did not leave a comment.TYRONE N.
Jamal helped me out, he was very pleasant and well spoken. Very professionalJamarr C. | First Impressions
Customer did not leave a comment.DIEGO O.
Customer did not leave a comment.travis S.
Nice and friendly staffShamika W.
I made my reservation online 5 days in advance and when I got there, the employee told me that they didn't have any trucks available and that he was the only one on duty and didn't have the time to check the reservations so he gave the trucks to people who walked in and reserve. What a horrible service there at the Greenspoint location. He asked me to go to a different location! Really?? I had the movers waiting for me and this guy asked me to simply go to another location. I wouldn't recommend this place to anyone.ZICRI P.
Customer did not leave a comment.Jeremy R.
Customer did not leave a comment.Michael S.
The service was excellent and its a pleasure to share my satisfactionreginald g. | First Impressions
The staff was always friendly and helpful!Zelma L. | Overall Experience
Customer did not leave a comment.Josette M.
Customer did not leave a comment.JAMES M. | Overall Experience
Customer did not leave a comment.CYNTHIA F.
I did not like how over the years the price went up. I was a very loyal customer and never had a late payment. Also bugs were discovered in the room on more than one occasion.BROOKE C. | Overall Experience
Customer did not leave a comment.JOHN R.
Jamal and Miss Ava were awesome, patient, and ultimately very helpful. Truck's transmission felt kind of weird.Michael B.
Customer did not leave a comment.Kenneth C. | Overall Experience
The Manager helped me out a lot. She was professional, friendly and knowledgeable. She made the whole experience very enjoyable and comfortable. I hope I don't have to move again but if I do I will come back to this exact location. Excellent experience!??Fredelle G.
The last that helped me was great, thank you very much.quentin r. | Overall Experience
Staff is GREAT !!!isela d. | Overall Experience
Customer did not leave a comment.Marilyn G. | Overall Experience
Customer did not leave a comment.Melody S.
Customer did not leave a comment.Tabatha S. | Overall Experience
Customer did not leave a comment.Brook C. | Overall Experience
Customer did not leave a comment.Tameka B.
Customer did not leave a comment.Margarita A.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.Shontavia R.
Ms. Bree is very nice and professional. She is the manager at this location. She assisted me with my climate control storage space. I recommend this storage unit.Tonya C. | First Impressions
Customer did not leave a comment.Destiny J.
Thanks Bree! You have been the best and thank you for all your help and kindness! Take care!Nancy S. | Overall Experience
Customer did not leave a comment.Natalie J.
Bree Frobes was very nice and made me feel very welcomed will most definitely be backJonathan G.
Customer did not leave a comment.David L.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Courtney C.
Customer did not leave a comment.Tamela D.
Sandra was very rude to me when I return the truck. Her approach was very nasty, she doesn't have any customer service skill. I was trying to have a conversation with her she was ignored me. I was trying to let her know that when I pick up the truck I didn't check the back. Due to me doing my order with Uhual truck share, and I through it was ready to go. Once I got home I notice it was two pallets in the back. So we remove the two pallets so we cause move our furniture to the new location. Once we finish we placed the pallets back to return it back to the location. Sandra told me that that clean the truck this morning and that she know for a fact that them pallet was not there. I asked her to call the GM that cleaned the trucks this morning. She called the GM, I asked cause she put the phone on speaker so I could hear what was said Sandra got an attitude and said this girl what to talk to you. When the phone was placed on speaker for me to talk with the GM she knew what kind of pallets and the size of the pallets that was in the truck. The GM told Sandra to put the pallets in the trash and that she would deal with it when she return back to work. I was treated really bad by Sandra, she never address by my name it was always lil girl or that girl. After talking with the GM I tried talking with Sandra about my receipt begin email to she never answer me. Sandra needs customer service training and how do an assistant manager act like that with a customer. I will never go back or recommend anybody to go there. Cause it seems as if Sandra was trying to charge me more money for something I did not do. I just glad I did just leave without talking with the GM who was the person that clean out the truck... Yes the truck was clean besides the pallets that was in the back of the uhaul truck...ASHLEY B.
Customer did not leave a comment.zanquitta B.
Customer did not leave a comment.Karell B.
Customer did not leave a comment.Joe O.
It was horrible, the facility is not secure at all. The gate is always open for anyone to walk in and any hour of the day and night. My storage unit was Burglarized They took so many valuable items and the clerk said he had no idea what to do. Horrible. I moved out my unit days before rent was due and they are calling saying my rent is due. This has been the worst experience of my life.Ashleigh C. | Overall Experience
Customer did not leave a comment.Veronica B.
Customer did not leave a comment.Phillip W.
Customer did not leave a comment.Lisa D.
Awesome experience....see you guys againSharonda I.
Customer did not leave a comment.Elvis G.
I want to thank Jermaine who assisted me from the very beginning in reserving my U-haul vehicle to putting me in another vehicle when the one he reserved for me never showed up. Being that this was my 1st time having to rent a vehicle the young man was very polite, patient, and respectful when it came to answering all my questions. I want to thank the manager, Sandra, who helped me get my $50 guarantee from customer service. I heard her tell them,"help us take care of this customer because we believe in customer satisfaction." I really had a great experience. The vehicle was cleaned and sanitatized. Had no problems with it. I plan to go back to the same location again next year. Thanks Jermaine and Sandra for a great experience in customer service!Pedro V.
Customer did not leave a comment.nelda N.
Great customer service! I was greeted with a smile by a lovely funny lady at the desk. She was kind and didn’t hesitate to answer my questions.Tabatha S. | First Impressions
This team did an excellent job with helping me out find some spaceDavid G. | First Impressions
Great customer serviceerica w. | Overall Experience
Staff had to be constantly reminded that I had abandoned my unit. They verified it but I was still harassed month after month. Bad news for seniors!GLADYS S. | Overall Experience
Ms. Bree, is a step above and beyond, she's fantastic!!DAVID L. T. | Overall Experience
The manager Bree Forbes doesn't need to be over anything. Horrible customer service. I pray I never have to back over there if she's still the managerPamela G. | Overall Experience
N,aCaterra M. | Overall Experience
The staff was very friendly and helpful. ThanksLaShonda M. | Overall Experience
I enjoy this U-Haul place, they have great employees and a great team leadership and Management. They are always helpful and so sweet. Make you feel important and respected.Catherine D. | First Impressions
They was nice and very helpful I will tell people about this U-Haul place and for them to bring their stuff to do you know if they are movingKENDRICK S. | First Impressions
My moving with Uhaul was horrible. Without any doubt. But my checking in to this location and talking to Bri. The team Leader. Was AMAZING!!!!! SHE HELPED ME KEEP FAITH IN TRUSTING IN UHAUL!Pablo D. | First Impressions
Will never recommend or use this storage againTra K. | Overall Experience
Storage was great.allen w. | Overall Experience
I forgot the lady's name that showed & assigned me storage unit #4013, but she was very helpful.Danielle V. | Overall Experience
It was supposed to be 24 hours but I couldn’t get in the gate at 10:20 p.mTrent J. | First Impressions
Great customer serviceLaShonda M. | First Impressions
Thank you for having such a caring and friendly staff. The 2 lady's that were in the facility were very helpful. Service was awesome! I will recommend this location to family and friends.erica w. | First Impressions
Bree is amazing. I highly recommend this place.Bret G. | First Impressions
I was warmly greeting with professionalism and politenessHelen P. | First Impressions
Thank you...The Staff and Management Mrs.Bria were Outstanding...Courteous..and very professional..I really appreciate the opportunity all you done for me.Thankyou..Rosa W. | Overall Experience
Bri was the Pinnacle of service. I went in there looking for a storage unit not only did she help me out but she also gave me a month free. She is a model employee, and just all out friendlymatt c. | First Impressions
Love it love her bree is awesome...Latasha S. | First Impressions
Good service.EVA N. | First Impressions
MR.DANON CUSTOMER SERVICE SKILLS ARE IMPECCABLE, WARM GREETINH ON AND OFF OUR PHONE CONVERSATIONS. U- HAUL IS VERY LUCKY TO HAVE SOMEONE WITH SO MUCH COMPASSION AND SMILES. THANK YOU. MS.ANGELAAngela H. | First Impressions
It was a wonderful experience SPECIAL THANKS TO BREE @77060 for Helping me with the 26 ft truck and Car Transport.Ronald W. | First Impressions
Ploite staff and helped me out quickly and answered my questions.Shuronda L. | Reservation
Additional Services at this Location
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