Customer Reviews for U-Haul Moving & Storage at Grissom Rd

4,107 reviews

5420 Grissom Rd 215   San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

(210) 680-9232

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 680-9232

5420 Grissom Rd 215
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Big Uhaul operation site, storage, garage for fixing product; great inventory to check to determine actual size truck needed. Helpful lady showed us various size trucks. Hours very helpful and order worked just fine. Timely pickup very simple.

LON S. 
Rating:
3.0

Better website so I could successfully check out the vehicle the same day but after hours and avoid the extra day fee, even though I didn't have the vehicle another day.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

Ismael A. 
Rating:
4.0

Drop off location was easy to find and very accessible.

Raymundo A. 
Rating:
5.0

Original had reservation at 7747 hwy90w in San Antonio. Got there and they did not have the truck I had reservation for. They said it was due in. I waited for an hour only to find out there was no truck coming in. They said I could pick one up at the Grissom store. I had been dropped off so I had to wait for a ride to get to the other store. It was a one day rental so I probably paid for an extra 20 miles to get the truck from another location. The store at 7747 was totally unprofessional, they were all sitting around eating pizza, it was like an inconvenience for them to stop eating to help customers. I would not recommend that location to anyone. On the other hand Grissom road was excellent!

Colin H. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Friendly staff!!

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Had lots of people coming and going. Quick check out and back in when finished.

Jason L. 
Rating:
5.0

Best stocked place I know of in San Antonio though the truck I got was really a piece of junk that belonged in the junk yard it was barely able to go on reverse and very 1990 age

ramon L. 
Rating:
5.0

Very good experience and great customer service

Regina G. 
Rating:
5.0

Customer did not leave a comment.

DIANA G. 
Rating:
5.0

Excellent

AZGHAR J. 
Rating:
5.0

Good service

Esperanza C. 
Rating:
5.0

Customer did not leave a comment.

Julian T. 
Rating:
4.0

The guy that waited on me was friendly and professional. A great experience.

Jeffery H. 
Rating:
4.0

Upon arrival the attending staff was attentive, thorough and respectful. When returning the equipment the staff on hand appeared to me as though they didn't work well together as a team.

robert P. 
Rating:
4.0

Location was a quick checkout

Alan H. 
Rating:
5.0

Kenton Brown was the person helping me. He is a great example of an U-Haul employee. Courteous, helpful, and a great communicator. U-Haul is lucky to have him.

TOBY B. 
Rating:
5.0

Customer did not leave a comment.

Arturo T. 
Rating:
5.0

Easy access very

Noel C. 
Rating:
3.0

Went well

Elizabeth J. 
Rating:
5.0

Good job. Thank you.

JAMAL A. 
Rating:
3.0

The back of the truck had rocks under the bed liner every time I open the tailgate some rocks would fall. I ask the sales rep where was the drop box for the keys and he said it was by the column. I was late on returning the vehicle because I was looking for the drop box by the column, never found it, come to find out there is a hole on the front glass we're you drop the key into a cardboard box. I feel I should have not got penalize for being late. There was a pallet blocking the path to get to the counter. I would not recommend a friend to this store! Thank You, Jesse Espinoza

Jesus E. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

Please note that the rating I provided are NOT for the Berry Blvd location because I was never there. They are for the Ralph Ave location. The form requires ratings to be entered.

Richard M. 
Rating:
5.0

All went well. Thank you.

Anne V. 
Rating:
5.0

Rental process was quick and easy.

SANDRA H. 
Rating:
5.0

Everything is good

Albino T. 
Rating:
1.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Availability was great

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
1.0

The manager and the guy who waited on me were extremely rude. I've had several Friends to say the same thing. Also I spoke with a lady during return and she agreed that the morning shift is rude. I plan to never use that location again

Jamie B. 
Rating:
4.0

Please check: When we make or you guys did reservations PLEASE save the right VAN,DOLLY or doesn't matter what is reserved for pick up. My case: RESERVATIONS for dolly and 10” truck van, then i got 15” foot truck and no dolly for me.. Whats the hell? But, pay more for the guy help without dolly from second floor… really bad….please treat your costumers like part of your family and need the costumers back , right. Enough for now.

givelia N. 
Rating:
5.0

Easy to pick up and easy to return. Friendly staff

Jose Y. 
Rating:
4.0

Customer did not leave a comment.

Leonardo S. 
Rating:
3.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Nothing, I was extremely happy with the staff and my experience renting a trailer from this location.

jorge P. 
Rating:
5.0

Customer did not leave a comment.

FRANK FLORES III S. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
1.0

The manager in charge there was very very rude and abrupt with the way he handled customer service and even more mean to his employees.. I understand that the computers had a issue nationwide for Uhual but… but…. It isn't professional to talk to people in a extremely irritated tone because your irritated..

Felipe L. 
Rating:
1.0

For the first time ever, in 20 years my clear record history of reserving Uhaul, they asked me for a second contact person , and then I was asked for a third person contact number to confirm my identity, reasoning that people steal the Uhaul truck. That's outragous and rediculous, and direct insult to loyal customers.

MANI K. 
Rating:
3.0

Customer did not leave a comment.

CELSO G. 
Rating:
5.0

Everyone was so helpful! When moving is so stressful, the team here was super nice!

LINDA Q. 
Rating:
4.0

The Grissom Road location has good staff and the manager there is responsive. Unfortunately, Uhaul as an organization is a hot mess. Customer service is confusing and horrible. You call a store, you get transferred nationally because the stores don't answer and get bumped from department to department. I had a major issue with the Rutland, Vermont location, and the Northeast division ghosted me completely. The regional manager had “just stepped out” or was “on a call” or “not in yet” every time I called his office. Jerry the regional manager never called me. I lost $1,500 worth of items because I couldn't access my Uboxes because of the location not giving me access. They had no propane for the forklift for my appointment. Also, even though customer service said I could access my boxes until 5, the store refused me access after 4 on a separate occasion. Then, once's the boxes were moved, we wanted to access all our boxes and customer service only asked for one specific box to be brought out. The location almost couldn't accommodate bringing the other two boxes out and we had a 26 foot moving truck rented! Bad experience from start to finish.

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

ray R. 
Rating:
4.0

Customer did not leave a comment.

garry L. 
Rating:
5.0

This location is always busy and staff are friendly and professional. They are willing to answer all ones questions and show how to use apps sent via text... I needed a vehicle for a couple of hours and there was one available and it was perfect!

GERALD J. 
Rating:
4.0

Everything went great. But one thing that happened was that Miss Karen did not tighten the hitch. On driving it never came out which is good, but when I was removing the load the trailer went up off the ball and did major scratch work on my vehicle. Really ruined my day. I know it was not on purpose and glad it wasn't worse, but……

Martin E. 
Rating:
5.0

No improvement needed. All aspects were great!

David M. 
Rating:
3.0

Communication wasn't great. I had to keep calling to ensure they were dropped off in time. Also they were picked up a day late and again I had to call to make sure it happened before I left out of state.

Melissa B. 
Rating:
1.0

I experienced a horrible encounter with the General Manager Martin Rhoades at Grissom location. He was very rude didn't care about the experience I had I rented a truck that broke down. But most of all I had a new build home that transmission fluid spilled all on my driveway. I asked for some compassion from the GM all he could reply is that whatever happened happened. The rental truck transmission went out. I am trying to get a full refund on the rental but they tell me I have to wait for 5 days. They are quick to take your money but are not quick to reimburse. I would like for someone of hire to address the GM at the Grissom Rd location.

ivonne L. 
Rating:
5.0

To: Whom it may concern From: Carlton Weaver (210) 684-3777 Subject: Incident Report for U-Haul, MovingHelp, McAllen Police Dept. My name is Carlton Weaver. I am a former investigative reporter and talk radio host, now retired. I just bought a home in my home town of San Antonio where I plan on living out the rest of my days. Two loaders from Danny's Helping Hand arrived at my apartment, in McAllen Texas, at approximately 11:30pm Thursday April 23rd. They both seemed nice enough, one of them named Isaac was a young man blistered with amazing tattoos, and both loves to talk everything about God and the written word, which was very interesting. At one point they even had us all holding hands as they prayed away my brother's ankle pains, and my back pains. I am 69 years old and live with my brother James who is 61. We both felt relaxed and unguarded in their presence as we were all working together loading up the U-Haul. One of the last items to be packed was my brothers 9mm pistol, which he removed from his night stand, inserted in a secure holster, and handed it to me, which I inserted in one of the last remaining boxes to be loaded onto the truck. The pistol was his Sig-Sauer 9mm pistol, model 2022. When Isaac, who claim to be the owner of Danny's Helping Hand, saw my brother holding the pistol, he offered to buy it for $300. My brother said no and handed me the gun, which once again, I placed in one of the last remaining boxes. After Isaac and his partner loaded the last remaining boxes on the truck, my brother and I remained in the apartment cleaning up. I tip these guys $140, and shortly after they left, I had a bad sinking feeling come over me. I rushed over to the back of the U-Haul to the box where the gun was stored, and sure enough the gun was gone. I called Isaac and he offered again $300 for the gun if he came back over to the U-Haul and found it. I did not agree but he did come back to pretend to look for the gun. It was obvious when he arrived, he was there to feel me out, suggesting that I just didn't remember what box I put the gun in, and joking about my old age, like I have dementia. Then he preceded over the next two days in texting me about his concerns, trying to convince me that I will find the gun, and that I will have to apologize, he is a man of faith, a man of God, therefore innocent. In my opinion and dealings with Isaac, he's a con-artist most likely preying on the elderly convincing others that old people have lost their minds. I would love to show you the various text messages where he uses the cover of God, a man of faith, but yet in some of his text messages he gives away his true identity, writes like street thug - “ why would I want that cheap Wall-Mart pistol” “ I've got ton of guns” “you're an old man” and so on. I did file a police report with the McAllen Police (case# 2022-27983). Carlton Weaver

Carlton W. 
Rating:
5.0

Customer did not leave a comment.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Leroy M. 
Rating:
3.0

Customer did not leave a comment.

ADELA A. 
Rating:
4.0

Your app has too many glitches. My wife made a 2nd reservation in person and the staff couldn't find it. So we started from scratch yet my wife gets notified "Are you coming to get your reservation " sounds like you dropped the ball..

PETER J. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Rosemary S. 
Rating:
5.0

Had a great experience!! Thank you!!

Melissa A. 
Rating:
3.0

The Owner either lacks the ability to make customers feel welcome or just doesn't care to do so. He is short and rude to the point I almost went somewhere else,

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY A. 
Rating:
4.0

Customer did not leave a comment.

Preston N. 
Rating:
2.0

All good

George S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

On my last 2 rentals the windshields were pretty dirty

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

GlennMichael M. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Very good and fast

Allen G. 
Rating:
1.0

Maybe you shouldn't hire horrible people like that Martin guy. Granted I forgot to leave the key in the Dropbox but his treatment was terrible. No exaggeration here. It was that bad. Can't give all the details but I think I'll be going back to Enterprise for my next move

edward O. 
Rating:
5.0

Overall easy process, my first time renting from uhaul and it was an easy process.

Ariana R. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
1.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
3.0

The drop off has changed it used to be only dropping off keys. I dropped off at 7:30 pm and because the system was stuck on my phone and kept saying to turn location on I couldn't put it on my phone the time I dropped off. I thought it was frustrating. I had location on but the system was not letting me confirmed I dropped off Uhual yesterday at 730 pm.

STACEY G. 
Rating:
5.0

Customer did not leave a comment.

Anna A. 
Rating:
3.0

I think was over charged for fuel. Doesn't cost over $50 for an eighth of a tank Should've just put it myself

edward E. 
Rating:
3.0

Very bad experience, even though I checked in on line I had to wait for about 30 to 45 minutes to get the rental and I had to scan my credit card 3 times I only hope I don't get charged twice . When I returned cargo Van the person checking me in asked me if I had been in a mood race because of the way the van looked.

HECTOR G. 
Rating:
5.0

Much easier process than it use to be. It was fast and streamlined.

Brian B. 
Rating:
5.0

This is the best place to rent in the whole country. These employees are super nice and easy to deal with. Thanks.

Charley B. 
Rating:
4.0

Have the store answer it's own Phone instead of a phone bank that sent me on all kinds of goose chases

GEORGE S. 
Rating:
1.0

We did a church event we brought the trailer back maybe 2 hours late they charged me for an extra day I tried to explain to the employee he did not care

JAMES V. 
Rating:
3.0

I actually picked a unit up at the Eckhert location but had to return it for faulty hyd. Braking system. The one at Grissom I had to wash due to bird droppings.

Beverly O. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
4.0

Customer did not leave a comment.

Freddy V. 
Rating:
3.0

the wiring harness had a bear wire. The whole trip there were no running lights. As I was driving at night this was not good. I had mentioned to the guy when I picked it up the wire was bare and he said it was no problem. As he checked my lights I don't know if the running lights were working when I left. I doubt it.

Karen P. 
Rating:
5.0

The customer service was absolutely awesome made my moving smoothly

Lisa B. 
Rating:
5.0

Definitely be more upfront about your charges instead of waiting till the end to tell the customer.

Hugo R. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Edmilson D.  |  Overall Experience 
Rating:
4.0

I went to 3 locations before they would accept my 20 foot truck. I had to drive over 15 miles to eventually get to an acceptable drop off. The first place directed me to a location that would not take the truck. The second location was very helpful and gave good instructions, but by then, I had driven miles the wrong way. My reservation email directed me to a drop off many more miles away than I eventually used in hunting the drop off down. The reservation email link should direct me to the nearest location that would accept the truck, not where UHaul needs the truck.

Rodney R. 
Rating:
5.0

Good people good location always

Mario G. 
Rating:
4.0

Customer did not leave a comment.

Geralyn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marlon m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  First Impressions 
Rating:
5.0

Great staff, awesome service!

laurie l.  |  First Impressions 
Rating:
3.0

It always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashell R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Roberto R.  |  Overall Experience 
Rating:
5.0

Great place

Jerrud W.  |  First Impressions 
Rating:
5.0

Very knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.

Raquel D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leidy B.  |  Overall Experience 
Rating:
3.0

There was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn’t close all the way until they had to fix it with zip ties.

Marquetta V.  |  First Impressions 
Rating:
3.0

Only thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22

Louise M.  |  First Impressions 
Rating:
3.0

Found a few spiders and dead roaches in our things but other than that it was a good experience.

Jasmine V.  |  Overall Experience 
Rating:
5.0

Adrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.

SIMON O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLYSSA S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rochelle K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shirley D.  |  First Impressions 
Rating:
5.0

No problems at all. Thanks

leopoldo l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT W.  |  Overall Experience 
Rating:
3.0

I needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.

DOLAPO DORCAS N.  |  Overall Experience 
Rating:
5.0

The young lady that helped us was great, very helpful and knowledgeable.

ERNEST C.  |  Overall Experience 
Rating:
5.0

Clean neat and friendly staff

JUAN G.  |  Overall Experience 
Rating:
4.0

Facility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can’t remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; “making it right” seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn’t make me feel good when I was trying my best to be understanding, but they didn’t actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn’t need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.

brittney w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah B.  |  Overall Experience 
Rating:
5.0

Staff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOLORES S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yessica I.  |  First Impressions 
Rating:
1.0

Poor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied

Lourdez G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert U.  |  First Impressions 
Rating:
5.0

N/ at this time. Thank you

Cheryn P.  |  First Impressions 
Rating:
4.0

Elevators for second floor storage would be fantastic. Other than that, it’s great.

Amanda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittney w.  |  First Impressions 
Rating:
1.0

If I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn’t helpful to try get me the rest of the items I needed. Didn’t offer anything for my inconvenience. Never again will I rent from U-haul.

Rochelle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Drucilla E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEVIN J.  |  First Impressions 
Rating:
4.0

Prices increased

Annie W.  |  Overall Experience 
Rating:
5.0

Staff is awesome!

Doak W.  |  Overall Experience 
Rating:
5.0

Had a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!

PHYLLIS W.  |  Overall Experience 
Rating:
5.0

I read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.

Telisha F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zenicel G.  |  Overall Experience 
Rating:
5.0

Jason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!

MICHAEL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANNETTE B.  |  Overall Experience 
Rating:
5.0

Great help

Glenn W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIEL U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Drucilla E.  |  Online Move In 
Rating:
5.0

Great safe place for storage and staff helpful and friendly

ROBERT R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mark A.  |  First Impressions 
Rating:
5.0

I am very happy to know that my property is secured in a monitored facility.

Aleksandar N.  |  Online Move In 
Rating:
2.0

Communication is lacking

diane h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meagan S.  |  Overall Experience 
Rating:
5.0

I have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.

Monique M.  |  Overall Experience 
Rating:
4.0

All good no problems.

Raymond C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra G.  |  Overall Experience 
Rating:
1.0

Manage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminal

Erica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernise C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mackie S.  |  Overall Experience 
Rating:
5.0

Facility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit

ELIZABETH B.  |  Online Move In 
Rating:
5.0

The staff was very accommodating and professional. Awesome.

Vernise C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  Overall Experience 
Rating:
5.0

Echert Rd. Very helpful!

Alexandra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irene C.  |  First Impressions 
Rating:
5.0

No wait in line. Excellent detailed customer service and clean facility.

Telisha F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ivan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNESTO I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLYSSA S.  |  First Impressions 
Rating:
4.0

Great but wish the code didn’t need to be entered every time u walk out to get more stuff from truck

John M.  |  Online Move In 
Rating:
5.0

Everyone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!

JAMIE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky G.  |  Overall Experience 
Rating:
1.0

I made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.

Justin C.  |  First Impressions 
Rating:
5.0

Thank You

Trina M.  |  First Impressions 
Rating:
5.0

Very please with U-Haul for the pass 5 years..

lisa a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura M.  |  Overall Experience 
Rating:
4.0

Although, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fhere

dorothy g.  |  Overall Experience 
Rating:
5.0

First time using a storage unit but this was easy and convenient

Lucas M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rolando M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLANDO M.  |  Overall Experience 
Rating:
5.0

Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.

selina g.  |  First Impressions 
Rating:
5.0

Great Manager and Staff! Yes I recommend them!

PAUL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATTI B.  |  Overall Experience 
Rating:
5.0

Thank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.

Linda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEFANIE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALERIE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cheryl M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERNESTO I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  Overall Experience 
Rating:
5.0

Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.

Badr E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven G.  |  First Impressions 
Rating:
5.0

Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.

Joshua D.  |  First Impressions 
Rating:
3.0

Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.

Sharon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janie r.  |  Overall Experience 
Rating:
2.0

Assistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be there

Erica A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica i.  |  Overall Experience 
Rating:
5.0

Very helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.

CHRISTIAN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine O.  |  Overall Experience 
Rating:
5.0

Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.

Roberto D.  |  First Impressions 
Rating:
1.0

This was Is the worst costumer service I’ve ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who’s higher up to contact me about this matter my number is (210) 254-3373

gustavo o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THANG N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry m.  |  Overall Experience 
Rating:
2.0

You guys suck and not understanding

LaTonya C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar G.  |  First Impressions 
Rating:
5.0

Very experienced staff.

Daniel S.  |  Overall Experience 
Rating:
1.0

Had a very horrible experience with this location.

Chad C.  |  Overall Experience 
Rating:
4.0

The online was no help. Being a split level building I wasn’t clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.

David F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria G.  |  Overall Experience 
Rating:
1.0

One particular rep was very rude

Brad S.  |  Overall Experience 
Rating:
5.0

Very friendly staff

CORY F.  |  First Impressions 
Rating:
5.0

Facility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.

Michael C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas C.  |  Overall Experience 
Rating:
5.0

I moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank you

Wal S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
5.0

This is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.

KELLY W.  |  First Impressions 
Rating:
2.0

I have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.

jason s.  |  First Impressions 
Rating:
2.0

Manager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.

IDA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetric H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse A.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.

Ryan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mandi L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina k.  |  Overall Experience 
Rating:
5.0

Brandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.

Monique M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rolando M.  |  First Impressions 
Rating:
5.0

During a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!

Tanya W.  |  Overall Experience 
Rating:
3.0

The facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.

DAVID E L.  |  First Impressions 
Rating:
5.0

EVERYTHING WAS WONDERFUL

Dianne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica R.  |  Overall Experience 
Rating:
3.0

The manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.

Sandra E.  |  Overall Experience 
Rating:
4.0

The storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.

Terry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ernesto i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio C.  |  Overall Experience 
Rating:
5.0

Thank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderful

FAWAZ A.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff very pleasant experience.

raphael b.  |  First Impressions 
Rating:
5.0

Great if you have regular hours.

john s.  |  Overall Experience 
Rating:
5.0

Thanks again Management and Staff.

Servando N.  |  Overall Experience 
Rating:
4.0

Towed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.

Terry J.  |  First Impressions 
Rating:
4.0

There seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issue

Phyllis M.  |  Overall Experience 
Rating:
5.0

The gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!

Priscilla C.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff

Dianne C.  |  Overall Experience 
Rating:
4.0

Nicer and more helpful than other uhaul locations in San Antonio.

BEVERLY L.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. I will recommend this facility for outstanding service.

Willie M.  |  Overall Experience 
Rating:
5.0

Martin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.

Catherine G.  |  First Impressions 
Rating:
5.0

The employees were very helpful and polite. I was very satisfied, thanks keep up the good work.

Willie M.  |  First Impressions 
Rating:
5.0

Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.

branden q.  |  First Impressions 
Rating:
5.0

Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you

Fernando A.  |  First Impressions 
Rating:
5.0

Excellent customer service.

emmanuel a.  |  Overall Experience 
Rating:
5.0

Good facility

GUILLERMO N.  |  Overall Experience 
Rating:
4.0

Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.

Cornell H.  |  First Impressions 
Rating:
5.0

Pick up & drop off was very easy. Excellent service!!!

janie r.  |  First Impressions 
Rating:
5.0

Great place and convenient location!

Patricia M.  |  Overall Experience 
Rating:
5.0

They were very helpful. And grear customer service.

LISA D.  |  First Impressions 
Rating:
1.0

I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spen

Toby D.  |  Overall Experience 
Rating:
5.0

The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.

Abby F.  |  First Impressions 
Rating:
4.0

No issues with storage facility.

Kelly M.  |  Overall Experience 
Rating:
5.0

Amazing staff!!!!

daniel t.  |  Overall Experience 
Rating:
5.0

Thanks

Lydia T.  |  Overall Experience 
Rating:
1.0

I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.

Robert H.  |  Overall Experience 
Rating:
5.0

Thank you

Lydia T.  |  First Impressions 
Rating:
3.0

had a hard time getting accurate information

Annie W.  |  First Impressions 
Rating:
5.0

Thank you.

LYDIA T.  |  Overall Experience 
Rating:
5.0

Everyone is really nice

marcos v.  |  Overall Experience 
Rating:
1.0

My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.

Laura B.  |  Overall Experience 
Rating:
5.0

This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mind

Linda C.  |  First Impressions 
Rating:
5.0

Very nice and helpful

Nita V.  |  Overall Experience 
Rating:
3.0

I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.

Alison B.  |  Overall Experience 
Rating:
5.0

Costumer service ⭐⭐⭐⭐⭐

Yolanda D.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Storage units are very well secured.

Robert B.  |  First Impressions 
Rating:
5.0

Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!

George E.  |  First Impressions 
Rating:
4.0

Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmas

samuel c.  |  Overall Experience 
Rating:
4.0

Moving made easier thank you

Joyce W.  |  Overall Experience 
Rating:
5.0

Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!

Patricia M.  |  Reservation 
Rating:
5.0

From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.

Diane D.  |  Overall Experience 
Rating:
5.0

I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.

Melissa M.  |  Overall Experience 
Rating:
4.0

Dumpster should be placed next to loading area for u boxes

Kristen H.  |  Overall Experience 
Rating:
5.0

Thank you, UHaul!

Deanna W.  |  Overall Experience 
Rating:
4.0

We were treated with professional service.

Joyce W.  |  Reservation 
Rating:
5.0

Great people to visit with, very friendly. Very convenient for me thanks great job.

DOMINGO R.  |  Overall Experience 
Rating:
2.0

Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.

Steve K.  |  Overall Experience 
Rating:
4.0

Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.

atlee u.  |  Overall Experience 
Rating:
5.0

None

paul h.  |  Overall Experience 
Rating:
5.0

Chris is awesome. He needs to get a raise!

JUAN E.  |  Overall Experience 
Rating:
5.0

Enjoyed services

Hector P.  |  Overall Experience 
Rating:
4.0

Prices were good and estimate delivery was on point

Marcela A.  |  Overall Experience 
Rating:
5.0

We had an outstanding experience. Thank you for the great service!

Jamaal B.  |  Overall Experience 
Rating:
5.0

When I request to deliver my UBox on time and quick that was really a big help for me. Thank you.

sudhakar d.  |  Overall Experience 
Rating:
5.0

Accessible hours. Good security.

STEPHEN S.  |  Overall Experience 
Rating:
2.0

I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.

JUANITA S.  |  Overall Experience 
Rating:
5.0

Had an excellent experience working with Ricardo. He was very professional.

Jeffery V.  |  Overall Experience 
Rating:
5.0

Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.

Marco P.  |  Overall Experience 
No reviews have been submitted for this location.

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