Customer Reviews for U-Haul Moving & Storage at Grissom Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Grissom Rd

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Robert M. on

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Excellent experience

Ashley-Faith G. on

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Customer did not leave a comment.

Ronald G. on

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Great service on a busy day

Jose O. on

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Both dolly's I rented had flaws, the furniture dolly one wheel was completely broken, it just made the entire moving process a lot harder then it had to be not having the proper equipment. It came down to drive back to the uhaul location and run up the miles on the truck or deal with what I got. The truck power steering was also not working well, while reversing into the driveway the steering would lock up, I know these tricks come and go but this truck and all the equipment could use some maintenance. For the prices we are charged I expect better, the best part of my experience wad the gentlemen checking me back in, very helpful and listened to my issues and remembered me for the furniture dolly.

TIMOTHY D. on

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Seth was very professional and helpful. Was very quick to do all the on-line paperwork and get me on the road. Great place!!!

Tacarra C. on

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Michael D. on

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Jason W. on

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The employees at this location are not very friendly and seem to lack basic customer service skills.

AARON R. on

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Office guy was extremely nice. For unforeseen events of delay of the apartment complex. His offered to have it till 4 PM and was very helpful.. he let me a Dolly that was really helpful, After the After the Movers so did not show up or were not available. Thank you so much. U-Haul has always serviced me well. I’m grateful today.

CLAYTON F. on

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Your employees were very good, helpful,and did an outstanding job.

Eric V. on

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Martin I. on

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Richard D. on

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Very slow to process customers. Just needed a dolley and was in the location for 30minutes. Return was the same

Wade S. on

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Fantastic Service!!!! The Owner and the entire staff are Excellent. They work with you to ensure that you are very satisfied!! I have driven a lot of hauls, but this one is clearly the best!!!

Patricio R. on

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roberto B. on

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Caitlyn P. on

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Worst experience ever. Not only did the Texas uhaul not let me get to my box on three separate days I had it scheduled they took money for storage when my box wasn’t even there and then never sent my box back when I asked and once I went in to complain they sent it to the wrong place. Absolute worst will never use uhaul again

Carolyn B. on

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They told me when i arrived that my rental agreement was not at that location, i tried to show the text message trial to the g.manager he was not trying to hear it..then he agreed to rent me a 26 footer when i schedule a 20 foot trailer...( more gas and harder to drive), after that i go to tge sight to get the trailer for my car i had to set there for 2 and a half hours.for them to figure out the fuse was blowed in the truck.with all of this i had to sleep in the truck for the night, i had turned my key in to the lease office...not tne mention the movers did not show up nor answer their phone..someone need to call me 2813156833

Anna Q. on

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The employees were friendly. They also helped answer any questions I had about the equipment on the U-haul. I would use this location again.

Alice M. on

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Get trucks that don't eat $700. in gas to go 1245 miles.

james R. on

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Best u-haul ever seen

Cecilia B. on

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Linda S. on

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Fred H. on

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Leta G. on

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Need a few more people to help in the place. Everything else was good

Terry L. on

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Great place to rent trucks and store your items. I highly recommend them. Rented for 6 mos. Had a problem with the renter above me leaking fluid into my unit. UHaul handled it quickly and professionally. I will use them again. Great staff.

Patrick A T. on

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walter G. on

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Mario S. on

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Wade S. on

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Sad, that I was told the person from uhaul will call me in a hour in regards to my reservation 2 hours later, still no call. I had to call them and then I couldn't pick up the vehicle until 5:30 PM. I know that they had trucks available this was a Big operation.....Really sucked I wasted a Whole day trying to get a uhaul.

branden q. on

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Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.

Andrea G. on

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Rodrigo I. on

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Equipment was old overhead door units need to discarded doesn't allow for door to be drawn down and door utilizes space that can be used for stacking .unit didn't have tie downs on upper part of. Interior.

Connie C. on

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none, all good

Harry S. on

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Alexander F. on

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Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you

emmanuel a. on

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Excellent customer service.

GUILLERMO N. on

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Good facility

Cornell H. on

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Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.

janie r. on

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Pick up & drop off was very easy. Excellent service!!!

Patricia M. on

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Great place and convenient location!

LISA D. on

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They were very helpful. And grear customer service.

Toby D. on

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I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spen

Abby F. on

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The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.

Kelly M. on

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No issues with storage facility.

daniel t. on

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Amazing staff!!!!

Lydia T. on

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Thanks

Robert H. on

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I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.

Lydia T. on

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Thank you

Annie W. on

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had a hard time getting accurate information

LYDIA T. on

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Thank you.

marcos v. on

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Everyone is really nice

Laura B. on

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My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.

Linda C. on

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This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mind

Nita V. on

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Very nice and helpful

Alison B. on

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I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.

Yolanda D. on

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Costumer service ⭐⭐⭐⭐⭐

Robert B. on

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Very friendly and helpful staff. Storage units are very well secured.

George E. on

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Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!

samuel c. on

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Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmas

Joyce W. on

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Moving made easier thank you

Patricia M. on

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Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!

Diane D. on

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From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.

Melissa M. on

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I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.

Kristen H. on

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Dumpster should be placed next to loading area for u boxes

Deanna W. on

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Thank you, UHaul!

Joyce W. on

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We were treated with professional service.

DOMINGO R. on

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Great people to visit with, very friendly. Very convenient for me thanks great job.

Steve K. on

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Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.

atlee u. on

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Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.

paul h. on

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JUAN E. on

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Chris is awesome. He needs to get a raise!

Hector P. on

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Enjoyed services

Marcela A. on

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Prices were good and estimate delivery was on point

Jamaal B. on

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We had an outstanding experience. Thank you for the great service!

sudhakar d. on

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When I request to deliver my UBox on time and quick that was really a big help for me. Thank you.

STEPHEN S. on

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Accessible hours. Good security.

JUANITA S. on

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I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.

Jeffery V. on

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Had an excellent experience working with Ricardo. He was very professional.

Marco P. on

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Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.