Customer Reviews for U-Haul Moving & Storage at Grissom Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Grissom Rd

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David F. | Online Move In |
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The online was no help. Being a split level building I wasn’t clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.

Robert B.
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Customer did not leave a comment.

RUBEN E.
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Customer did not leave a comment.

James B.
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I have used this location multiple times. Each time was a positive experience. No issues at all. Equipment has functioned as expected.

Norman C.
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Customer did not leave a comment.

Nachelle V.
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Better communication throughout the entire process. If you say you can accommodate then fulfill those obligations.

Fannie H.
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The truck was a terrible ride, a lot of play in the steering wheel. Also they knew we were moving from Texas to NC we should have gotten a newer truck to make that long haul.

KERRY K.
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Manager M. Rhodes on Grissom Road, San Antonio, Tx was very rude to me. Didn't care about me at all. This is the 3rd time I've experienced rude behavior from managers at this location.

TIMOTHY C.
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They gave me false information on the check in and majorly rude when I picked up the auto transport.

Victoria G. | Overall Experience |
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Customer did not leave a comment.

DONALD H.
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Customer did not leave a comment.

Ronald P.
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Your counter person Freddie had poor customer service. He seemed as if it was a bother to help me with my rental. He also gained more attitude when i declined the Uhaul insurance. If this location was not convenient to me i wouldn't go back to this location. I have been using this location for the better of 15 years. When coming into your location the expectation of good customer service is a priority to me. I spend my hard earned money to rent equipment from Uhaul with no complaint on price. All i ask is for great customer service when spending my money with your company.

Ronald G.
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Customer did not leave a comment.

David P.
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All was well

BRIAN J.
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Customer did not leave a comment.

Brad S. | Overall Experience |
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One particular rep was very rude

Max B.
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Customer did not leave a comment.

ERIC BRANDON S.
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Customer did not leave a comment.

TRANQUILINO A.
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All trucks to have gps and cruse control

Jose F.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

Paul M.
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The see ice was fast and easy

Ryan H.
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The personnel that helped me was friendly and quick.

DERRICK D.
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

joel P.
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I had no problems

BENJAMIN Y.
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Customer did not leave a comment.

John H.
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Customer did not leave a comment.

Lolita W.
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Customer did not leave a comment.

scott H.
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Service was good and quick. The only thing that would keep from recommending to a friend is that it did not seem like a very friendly environment. Everybody I interacted with dis seem like they were inviting. I get everybody has bad days but that's no reason to not be friendly. Besides that the service was great

JOHN M.
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Very smooth operation from start to finish.

Donald S.
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Customer did not leave a comment.

ASHWIN C.
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Trailer was not provided.

Jason S.
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The young man who helped me not only hooked the trailer up, he had to replace a couple of fuses in order to ensure the lights on the trailer worked with my truck. Very personable, very customer oriented. Great experience!

EVANGELINA N.
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Customer did not leave a comment.

Eric T.
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A little too expensive.

DOYLE B.
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Great service from start to finish!

JOSHUA J.
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The dolly and furniture blankets being in the way may can is a problem when moving larger items or when a load is near full. They may actually keep people from renting from Uhaul if they are moving biulky or full loads.. While I understand they are an upsell option that is made available to create additional revenue. I don't think is a good idea because blankets are bulky and are located hey right by the door. And the future dolly is secured with a wing nut and a band. Right after I left this time it heard something fall when I made a turn 5 minutes after I picked up the truck. The wing nut had came off and it cost me time to stop, figure out what had happened, find the wing nut, figure out how to reattach the dolly. Plus the additional stress of explaining why the band is broken. It was just another hassle that I didn't need. I truly did not use the dolly, between having to stop and fix it and writing a message to explain what happened I lost 30 of my day. I will think twice before I rent from Uhaul n the future,.

patrick L.
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Customer did not leave a comment.

JUAN A.
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Had an issue with the truck. It was raining, it had a water leak on troof

MARIA O.
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You need to watch your employees because they are afraid of work

Lisa R.
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Customer did not leave a comment.

Doris D.
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Customer did not leave a comment.

MANI K.
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Need to upgrade navigation system by using newer trucks.

PRISCILLA A.
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The guys inside that helped me we're not friendly they seemed more bothered that I was asking to rent equipment. The last time I was there it was much better. They purposely passed gases and turned on the fan while I was waiting at the desk. At that point I just walked away until my contract was completed. The other thing was that the links they sent to take pic of my id or to check in equipment failed. I let the associate know and again attitude with “fine I'll do it” while he sat there talking to his buddy for other 5 min before actually put the info in. Lastly when he hooked up the trailer he didn't put his mask on.

Denise M.
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Customer did not leave a comment.

MAXIMO H.
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Customer did not leave a comment.

HECTOR M.
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Customer did not leave a comment.

nathan G.
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Customer did not leave a comment.

Maximino C.
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Customer did not leave a comment.

JESUS M.
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Customer did not leave a comment.

Jackeline W.
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Customer did not leave a comment.

JOSE G.
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Customer did not leave a comment.

Johnny S.
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Customer did not leave a comment.

Michael I.
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Customer did not leave a comment.

JED SCOTT H.
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Been going there for years. But very time consuming to get in and out, plan on about 30 min for a simple purchase

Leonel G.
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Customer did not leave a comment.

JULIA ANN W.
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Great staff customer service was excellent also was very helpful.

Ronald C.
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Customer did not leave a comment.

Vincent R.
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Great service fast quick and easy thanks

MICHAEL Y.
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Everyone was very friendly and helpful.

Phillip Z.
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Customer did not leave a comment.

Kimberly M.
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My experience for an open trailer was great. However, the week before I considered an enclosed truck. When I was shown the smallest moving truck I noticed roaches crawling around in the back! This is not sanitary and would cause another customer issues. Please take notice that pest travel as well. Highly recommend using a pesticide after each use. Your personnel provided A+ service which is why I decided to stick with this location. I hope my comment is taken into consideration for future customers.

David P.
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If I have one small gripe it would be to clean the windshield

Brett D.
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Customer did not leave a comment.

MAURICIO R.
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Staff can be more friendly!

Latemia T.
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Customer did not leave a comment.

CORY F. | First Impressions |
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Very friendly staff

Michael C. | First Impressions |
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Facility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.

Jose T.
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Customer did not leave a comment.

CORY ELLIS ANTON F.
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Staff was very helpful and friendly

Samuel P.
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Customer did not leave a comment.

Ageel G.
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I rented out 20 ft box truck, moving from Texas to Michigan and it was a horrible experience, brakes were spongy, too much play in the steering wheel, and worst of all NO A/C. it was blowing hot air combined with the heat rising up from the engine under our feet, felt like we were in a sauna.

Thomas C. | Overall Experience |
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Customer did not leave a comment.

Wal S. | Overall Experience |
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I moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank you

ROBERT N.
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Customer did not leave a comment.

MILTON MORGAN B.
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People very professional. Thank you!

Edward B. | Overall Experience |
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Customer did not leave a comment.

KELLY W. | First Impressions |
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This is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.

Gabriel G.
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Over charge on a two day rental

SUSY R.
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Customer did not leave a comment.

Vincent R.
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Service is great barley any wait time and assistance to loading and unloading was awesome keep up the good work

David C.
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Not a thing you guys were very professional

Michael A.
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Customer did not leave a comment.

THOMAS F.
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Another outstanding experience. The guy was very nice and extremely professional.

David M.
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The truck was in perfect condition and the salesgirl was very nice and helpful with my purchase.

CHRISTINA W.
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everything was great. truck was ready, staff was friendly. thanks for a great job.

ROBBIE C.
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Customer did not leave a comment.

Mario D.
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Customer did not leave a comment.

Javier A.
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Customer did not leave a comment.

Roland A.
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Customer did not leave a comment.

Trenton W.
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Customer did not leave a comment.

John R.
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Returning the trailer was really easy. Like returning a rental car at the airport. Took about 5 minutes. Crew was very friendly and efficient.

Jacqueline S.
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Customer did not leave a comment.

Thomas W.
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Customer did not leave a comment.

JOHN Z.
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Customer did not leave a comment.

Nattlie A.
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Extra charge on my credit card. They refused to return or listen to my complaint.

CARLOS DAVID F.
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Customer did not leave a comment.

Manoj N.
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Customer did not leave a comment.

Juan Andres R.
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E

JERRY D.
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Last two times returning rentals had to wait over 15 minutes for someone to check vehicle back in

SERGIO S.
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Customer did not leave a comment.

JAMES W.
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Smooth pick up and return, thank you

Oscar R.
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Very professional personnel whit positive attitude and always whit a smile helping you whit what you need to rent and answering a your questions. 👍

ALEJANDRA A.
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Uphold your rental guarantee reservation promise. On both experiences of using this location, I have not appreciated the amount of time past my reserved time requested (over 30min-1hr of wait time that fed into hours I requested to rent). But friendly staff, clean and well-maintained equipment/vehicles.

Douglas R.
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Customer did not leave a comment.

THOMAS SALVADOR D.
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Customer did not leave a comment.

Mario F.
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Customer did not leave a comment.

JERRY C.
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Customer did not leave a comment.

jason s. | First Impressions |
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I have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.

IDA G. | Overall Experience |
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Manager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.

Demetric H. | Overall Experience |
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Customer did not leave a comment.

Jesse A. | Overall Experience |
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Customer did not leave a comment.

Ryan G. | First Impressions |
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Very helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.

Mandi L. | Overall Experience |
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Customer did not leave a comment.

christina k. | Overall Experience |
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Customer did not leave a comment.

Monique M. | First Impressions |
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Brandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.

Rolando M. | First Impressions |
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Customer did not leave a comment.

Tanya W. | Overall Experience |
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During a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!

DAVID E L. | First Impressions |
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The facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.

Dianne W. | Overall Experience |
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EVERYTHING WAS WONDERFUL

Monica R. | Overall Experience |
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Customer did not leave a comment.

Sandra E. | Overall Experience |
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The manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.

Terry J. | Overall Experience |
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The storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.

ernesto i. | Overall Experience |
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Customer did not leave a comment.

Antonio C. | Overall Experience |
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Customer did not leave a comment.

FAWAZ A. | Overall Experience |
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Thank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderful

raphael b. | First Impressions |
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Friendly helpful staff very pleasant experience.

john s. | Overall Experience |
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Great if you have regular hours.

Servando N. | Overall Experience |
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Thanks again Management and Staff.

Terry J. | First Impressions |
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Towed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.

Phyllis M. | Overall Experience |
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There seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issue

Priscilla C. | First Impressions |
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The gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!

Dianne C. | Overall Experience |
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Very helpful and friendly staff

BEVERLY L. | Overall Experience |
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Nicer and more helpful than other uhaul locations in San Antonio.

Willie M. | Overall Experience |
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The staff was very helpful. I will recommend this facility for outstanding service.

Catherine G. | First Impressions |
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Martin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.

Willie M. | First Impressions |
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The employees were very helpful and polite. I was very satisfied, thanks keep up the good work.

branden q. | First Impressions |
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Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.

Fernando A. | First Impressions |
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Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you

emmanuel a. | Overall Experience |
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Excellent customer service.

GUILLERMO N. | Overall Experience |
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Good facility

Cornell H. | First Impressions |
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Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.

janie r. | First Impressions |
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Pick up & drop off was very easy. Excellent service!!!

Patricia M. | Overall Experience |
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Great place and convenient location!

LISA D. | First Impressions |
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They were very helpful. And grear customer service.

Toby D. | Overall Experience |
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I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spen

Abby F. | First Impressions |
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The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.

Kelly M. | Overall Experience |
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No issues with storage facility.

daniel t. | Overall Experience |
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Amazing staff!!!!

Lydia T. | Overall Experience |
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Thanks

Robert H. | Overall Experience |
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I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.

Lydia T. | First Impressions |
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Thank you

Annie W. | First Impressions |
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had a hard time getting accurate information

LYDIA T. | Overall Experience |
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Thank you.

marcos v. | Overall Experience |
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Everyone is really nice

Laura B. | Overall Experience |
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My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.

Linda C. | First Impressions |
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This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mind

Nita V. | Overall Experience |
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Very nice and helpful

Alison B. | Overall Experience |
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I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.

Yolanda D. | Overall Experience |
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Costumer service ⭐⭐⭐⭐⭐

Robert B. | First Impressions |
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Very friendly and helpful staff. Storage units are very well secured.

George E. | First Impressions |
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Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!

samuel c. | Overall Experience |
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Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmas

Joyce W. | Overall Experience |
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Moving made easier thank you

Patricia M. | Reservation |
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Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!

Diane D. | Overall Experience |
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From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.

Melissa M. | Overall Experience |
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I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.

Kristen H. | Overall Experience |
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Dumpster should be placed next to loading area for u boxes

Deanna W. | Overall Experience |
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Thank you, UHaul!

Joyce W. | Reservation |
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We were treated with professional service.

DOMINGO R. | Overall Experience |
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Great people to visit with, very friendly. Very convenient for me thanks great job.

Steve K. | Overall Experience |
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Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.

atlee u. | Overall Experience |
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Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.

paul h. | Overall Experience |
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None

JUAN E. | Overall Experience |
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Chris is awesome. He needs to get a raise!

Hector P. | Overall Experience |
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Enjoyed services

Marcela A. | Overall Experience |
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Prices were good and estimate delivery was on point

Jamaal B. | Overall Experience |
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We had an outstanding experience. Thank you for the great service!

sudhakar d. | Overall Experience |
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When I request to deliver my UBox on time and quick that was really a big help for me. Thank you.

STEPHEN S. | Overall Experience |
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Accessible hours. Good security.

JUANITA S. | Overall Experience |
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I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.

Jeffery V. | Overall Experience |
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Had an excellent experience working with Ricardo. He was very professional.

Marco P. | Overall Experience |
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Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.

No reviews have been submitted for this location.

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