Customer Reviews for U-Haul Moving & Storage at Hammertown

Rating:

5.0

N/A

Rating:

5.0

Nice and efficient workers in the office and the lot attendant.

Rating:

1.0

The truck cab smelled so bad that we couldn't drive it without having the windows open. I was told the insurance would be $20 but I was charged $20 PER DAY. Overall, a bad experience.

Rating:

5.0

The website is hard to navigate through, so I found it easier to go to the physical location of the facility and talk to the office employees. Of course, that works only if you are lucky enough to arrive at a time when there is not a line for waiting your turn. Doesn't seem to be enough staff at busy times. However, they do remain calm and thorough even in the face of sometimes very incensed customers.

Rating:

5.0

Staff is always a pleasure. Fast and friendly service every single Time I visit this location.

Rating:

1.0

The worst customer service. Formal complaint filed.

Rating:

5.0

Your service has been excellent for many years. Your customer service is awesome snd very accommodating. Thank You

Rating:

5.0

Need more personnel but the level of attention and professionalism was very good on this visit

Rating:

5.0

It was quick and easy

Rating:

2.0

The first time I called and scheduled a truck, it was confirmed and received an email with the details, but soon after got a call from the location telling me there was a glitch and that there would be no truck available and they were cancelling the order. There was no offer for help to at least reschedule or to find me another location. I had to call back again and reschedule at another location. The staff at this Stockton location seemed good and helpful, however, I was provided a truck displaying less than empty of fuel. The fuel had been stolen the night prior. I was provided a discount due to this which helped. The truck's ride was extremely harsh to the point that I thought it would fail! Windows were not clean and the windshield wipers were not functional so wiping the front windshield was difficult. The return was quick and efficient.

Rating:

5.0

The staff was great the issues I had was with the on-line app and check in trying to get the truck without going inside

Rating:

5.0

The best U-Haul in town. Very impressive service. Thank you.

Rating:

4.0

Smile a little bit more 🤗💯

Rating:

1.0

You guys don't put my deposit back to my bank account

Rating:

3.0

Make sure that the trucks are clean inside and out. There was food stuck inside the cupholders, dirty napkins and packets of Catsup on the floorboard, Windows were extremely dirty , lots of bug and bird poop on the truck!! I dont understand how I am charged for annEnviromental and Safety fee when the truck is kept this DIRTY??!!

Rating:

5.0

I think you could use more help on Saturday morning

Rating:

5.0

Everything went smooth . Great service. I was happy with the whole experience and will be doing the exact same thing again in a couple weeks. Thanks so much for making my trip as wonderful as can be

Rating:

5.0

5*****

Rating:

5.0

Keep doing business the way you are.

Rating:

5.0

All good

Rating:

5.0

I first was recommended to a smoke shop where it was completely unprofessional and scary. Also please help the people at the Tamoshanter location they talk too fast and don't really pay attention to you that your understanding everything and they are trying to rush you out

Rating:

5.0

Fast and friendly

Rating:

5.0

did the checkin ahead of time was in and out in 20 minutes

Rating:

5.0

Nothing, great customer service by chris!

Rating:

5.0

Check in via phone!

Rating:

1.0

They are unorganized, they had nails in their tire and when you return your U-haul Vehicle on time, they charge you extra money because their system is down which is an excuse. I am very disappointed and will never refer anyone to come here!!!! Now I have to wait until my money return back on my card because of this inconsiderate and inconvenience company.

Rating:

1.0

They gave me the truck on empty then charged me 145 fuck them. Do not go there

Rating:

5.0

I am not smart phone savvy. Everyone was very patient with me.

Rating:

2.0

I find it ridiculous that your stores dos not have enough money on hand to give back a simple 200.00 deposit. Having to wait for this money to come in the mail is so unnecessary.

Rating:

5.0

Very good service. Was in and out with little wait time.

Rating:

5.0

Maintain the excellent job your doing!

Rating:

3.0

The staff thou not rude, not friendly, obviously there just to do a job.

Rating:

5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

Rating:

1.0

They gave me the wrong truck. And I approved everything not realizing that they gave me the wrong truck until I brought it back. They were trying to charge me more money for a different truck and it was incorrect not a good time they had to figure out what I owed and what was going on why I was given the wrong truck.

Rating:

5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Rating:

5.0

Richard was very friendly and helped ASAP he is a great type of person to have working for your company. Should be promoted.

Rating:

1.0

I was given equipment that was not suitable to full a vehicle up and down many 6% grades. The breaks could not withstand the weight of my load. Id expect uhaul to know what is safe instead i faced failing breaks and shot out roaders for most of my 600+ mile trip the breaks werent stopping me on down hill grades and the truck was shaking very bad. I was accompanied by my 14 year old daughter. We were terrified. I was offered no discount no apologies. Worst experience ever.

Rating:

5.0

Amazing team and company

Rating:

5.0

Thank you

Rating:

5.0

Melody is/was incredibly helpful with the transaction.

Rating:

3.0

Equipment return attendant should communicate with customers instead of ignoring them if the attendant is busy.

Rating:

5.0

I would prefer to have at least a 1/2 tank of gas when I rent the uhaul truck.

Rating:

4.0

Lower your mileage rates

Rating:

4.0

Get more people inside to help, I was pressed for time and the wait time was slightly unacceptable.

Rating:

4.0

Due to COVID, I was hoping the staff would sanitize the cab of the truck for me. The inside of the truck felt dirty, and the previous client left a used mask on the dash. Lucky, I brought cleaning wipes with me and sanitized the cab.

Rating:

1.0

My equipment was clean but not safe. I had to call uhaul for road side assistance for which My breaks werent stopping me going down miles of 6% grades and sharp curves and were violently shaking the whole truck. I have never been more terrified in my life. The mechanic sent to help said the truck was to small to be used with a trailer pulling my suv and that uhaul should have known that considering i was set up for a one way from California to oregon. I was offered help but id have to sit in a parking lot for a day and a half. I was not offered any further help no refund or even a discount. I have always used uhaul but after this I don't think i can. I am so disappointed in uhaul. $1400 to be scared to death when i should have felt safe... Not to mention My 14 year old daughter was with me... Had she not been im sure i would have let myself panic and possibly crashed... Praying dor 3 hours straight was all i had to hang on.

Rating:

5.0

Quick and attentive, everything had covid protocols that made me feel safe and secure in these trying times, very respectful staff and equipment was well maintained

Rating:

5.0

Get more trucks lol.

Rating:

5.0

Everything was great

Rating:

2.0

Everything was just fine until the representative had me walk to the truck i rented sat in the truck while i was outside in the pooring rain while he finish my transaction on his phone.

Rating:

5.0

Nothing, all went great

Rating:

5.0

I had a very pleasant experience with the good attention.

Rating:

4.0

After hours check-in was poor, but that is the company's fault, not the location. Could have better lighting for safety and security considerations.

Rating:

5.0

I wouldn't change a thing

Rating:

5.0

Customer service was amazing from reserving a last minute trailer with Chris all the way to the checking in and out my rental. Everyone was truly helpful getting me going. The deserve a secure area for being in the location they are. Very unfortunate when you have to deal with people on the streets causing problems and fires.

Rating:

5.0

Same as above pls. And thank you... Sincerely.cp.b.a .

Rating:

5.0

chris was friendly and very effiecent

Rating:

5.0

Great staff and facility.

Rating:

5.0

The manager here does an awesome job and it shows in the employee's.

Rating:

4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Rating:

5.0

Great service every time !!!!

Rating:

5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

Rating:

5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Rating:

5.0

Good customer service

Rating:

5.0

The GM was very helpful and accommodating.

Rating:

4.0

No comment

Rating:

4.0

It was not bad for price just need bigger more secure space

Rating:

5.0

Office personnel very helpful and freinly.

Rating:

1.0

Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

Rating:

5.0

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

Rating:

4.0

Customer service was great. Thank you

Rating:

5.0

Nice and helpful staff

Rating:

5.0

The manager was extremely Helmand nice

Rating:

4.0

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

Rating:

5.0

Good

Rating:

4.0

I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

Rating:

5.0

We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

Rating:

5.0

I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else