Customer Reviews for U-Haul Moving & Storage at Hammertown

Rating:

4.0

True reading on the gas gage and having it clean.

Rating:

5.0

This was the location I chose to drop off, this was fine

Rating:

1.0

Have competent personal who can explain the contract, direct you to your truck so you are not wandering the lot aimlessly to find it, have someone check the truck in on return so you are not having to dispute the charge because they think you didn't return the truck on time and now you were charged an extra day of rental...

Rating:

3.0

The guy from which was dropping off the trailer didn’t even try to help me take the trailer off. It was later when I got a call from El Camino and I had to ask the other lady for help and was really nice to help me. The other guy should have offered the help in the beginning.

Rating:

1.0

When picking up trailer everything was great but when dropping off, horrible. Drove up to return trailer at about 4pm and waited for someone to come out to direct me where to go. No one showed. Waited for about 10 min. Walked in and one employee (girl) was on her phone texting and was avoiding eye contact with me. No, greet, no “we’ll be right with you” or anything. Other employee was helping customer. So waited until it was my turn. So told the guy that I was there to return a trailer and he just looks over to the girl and says trailer. The girls could have helped me the whole time with the return.

Rating:

1.0

I drove 11 miles, put in 1 gallon of gas, and they are trying to charge me for an additional 1.70 gallons of gas!!!!??? So almost 3 gallons of gas to go 11 miles?

Rating:

3.0

Quicker customer service, reservation should go faster

Rating:

3.0

The only had one agent helping all the customers in line. Seems like they could have more agents available to check out vehicles. The vehicle was not in good repair. The driver's side wind shield wiper would detach and become inoperable after the wipers were on for about 1 minute. Thus, when it was raining and the wiper detached I would have to stop and re-attach. Very unsafe in my view. Also, the passenger side mirror would not stay adjusted. Over time it would rotate downward so I could only see the ground on the right side of the truck and had no idea who was in the right lane beside me. Extremely dangerous situation that should not have happened.

Rating:

5.0

I had a confirmed and guaranteed reservation (YOUR words, not mine) and yet when I called at time of pick up with a question I was told the trailer is not available and they didn’t know if it’s coming or not. I had never received a phone call or email ahead of time and even at time of pickup the guy didn’t know anything?! Then the scheduling lady called me and told me I can drive an hour to pick up a trailer. No apology, no ‘sorry for the inconvenience’ nothing expressing ANY kind of empathy or wrong doing. That is absolutely unacceptable. It’s definitely the last time I rented at U-haul. If I cannot rely on a confirmed and guaranteed reservation then clearly you think your customers are not worth your time. That’s fine. In that case you’re not worth my money and time.

Rating:

5.0

The entrance needs to be kept clear of cars that are parked in the rental return getting propane. There is not enough room to come in with a huge truck when cars are going around it and stopping

Rating:

4.0

I did not like they did not give me a receipt printed out, and I asked for one

Rating:

5.0

I feel that it was unfair to be charged because our local UHaul in Fort Bragg wouldn’t let us return the trailer that we rented in Stockton and had to return to Stockton. Loved the trailer. Did not love the bill for something we couldn’t avoid.

Rating:

2.0

Focus on the customer. The lace was not busy and yet had to wait 20 mins before they can hook up trailer. The person that helped me had the time to talk to another coworker outside (approx 5mins) before he helped me hook up. Return was worse. I walked in and 3 employees conversing and did not acknowledge me. I had to say I am returning a trailer and the lady pointed to the other register . The person then said just backed it in where you got it and and your good to go. I had to back it in at a tight spot and unhook myself. So much for customer service.

Rating:

1.0

Train staff I was waiting for 50 minutes to get the equipment, standing in line. When it was my turn, I went to the counter and the person ignored me. He said he couldn't find my reservation and then a new one came in. A young woman and he started to flirt with her, asking for her personal number while I was still waiting for my device. In the end, he put insurance on the device. I didn't ask for it.

Rating:

5.0

Just stay consistent with ur values of excellent customer service.

Rating:

5.0

The manager on site and all of the staff were very professional. U-haul’s system was completely down from 8ish to 9:30ish and they were still very courteous and patient with all of the customers.

Rating:

1.0

This location is severely under staffed. It takes forever for them to answer the phone. And there is always a huge line when you go in person. I also turned in my trailer and I get a call the next day of why I didn’t return my trailer yet. Terrible service.

Rating:

1.0

Try to charge me $109 for auto transport Because his computer gave him that price I had to call 800 number to get them to tell him to get the correct price$67 . Sorry place two of the auto transport they tried to hook up were not safety inspected. I will Never go there again Sorry service

Rating:

1.0

The customer service at this location was extremely awful. I tried to raise my concern to the General Manager. I was directed to an individual who claimed he was the general manager. I expressed my concerns to him, and his response was extremely unsatisfactory. Here are the specifics of my experience. I reserved online a 6x12 utility trailer with a ramp at the Lodi, California location. The evening before my pickup, I was called by customer service and notified that the equipment at the Lodi location had mechanical issues and not available. I was advised that the Stockton, CA location had that specific utility trailer. (The Stockton location is a 30 minute further drive for me than the Lodi, CA.). Even though this would be an extreme inconvenience, I accepted the reservation modification to pick up at the Stockton location. One hour prior to my scheduled pickup time, I received another call from customer service, notifying me that the 6x12 utility trailer with a ramp was not available in Stockton, because the equipment was not returned by the customer. (I understand that Uhaul had no control over this situation). I once again accepted this mortify reservation, even though the pick up location was 30 minutes further and I now had to purchase ramps for me to utilize this alternate equipment. Once I got to the Stockton location to pickup the equipment, I inquired about possible remedies to help compensate for me having to drive an extra hour and me having to purchase supplement ramps to utilize this equipment. As I was inquiring about possible compensation remedies to the Stockton clerk, the individual working at the next window who identified himself as the General Manager ask me if there was a problem. I suggested the following remedies to help compensate me for this extreme inconvenience I was encountering. I asked if I could return the equipment to the Lodi location, or maybe receiving a complementary insurance coverage. His response to both of these suggestions were absolutely not possible and abruptly ended our conversation at that point. To me his demeanor was "Get What You Get And Don't Throw A Fit". In the past 30 years, I have exclusively utilized U-Haul dozens of times moving items cross country and have always received stellar customer service, so this makes this experience extremely disheartening. Thank You For Your Consideration of My Experience. Matthew Liu

Rating:

5.0

Staff was wonderful. She took care of us and we felt like it was smooth running operation

Rating:

4.0

The customer service needs to be addressed The equipment he rented me was blocked by two other equipment so the lady who come to hook up the trailer changed a different one and hooked up and said all set so I asked my son to check if lights worked it wasn’t so called her again she gave different trailer again I wasted my time while all this change over so please when we schedule it should be ready

Rating:

5.0

every thing went smooth.

Rating:

5.0

N/A

Rating:

2.0

When I arrived to pick up the car hauler trailer I was informed after uploading my selfie pic and drivers license front and rear pic that the trailer was not available. Claimed the trailer had been stolen. OK so I asked what about the $50 guaranty Uhaul claims they will give you when you secure a rental online and show up for the rental to not be available. The manager made a call to a customer who was running late on a return and bottom line I had to wait about 30 minutes for a vehicle hauler trailer. Not the worst thing in the world but not $50 I was guaranteed either. The trailer worked as it should no complaints there. Not crazy about this location and it's policies.

Rating:

3.0

I wanted to join the Uhaul University and was towing and practicing on the rental. However you have no towing classes for us and would sign up. I seen a driver with a trailer that didn't know how to ride a 22 feet trailer and accidentally hit a car. Furthermore the driver took off in Stockton leaving the vehicle damaged on the side of the road. I was checking up on the guy to see if everything was all right.

Rating:

1.0

Charged $33.12 for 5 gallon s of gas for 18 miles of t8 mils of total drive, it is ridiculous

Rating:

5.0

Very friendly

Rating:

5.0

Nothing I can think of that needs improvement based on my experience.

Rating:

2.0

The clerk that rented a trailer to me stated they use the good condition trailer for the road and rented me an unsightly trailer for local use. Also I turned the trailer in less that one hour after they close (which was due in approximately 20 hours later) and was charged $20 After Hour fee. Extremely disappointed!!! Not good business for long term customers.

Rating:

5.0

Nothing in my opinion!! Everything was simple to do. Customer service was excellent and very professional!! Very painless experience for a very difficult situation at this time! Thank you!

Rating:

4.0

Had difficulty documenting damages report before driving off lot since there was no room. Maybe have an area designated for this so customers don't have to worry about being at fault fir the damages that was already there

Rating:

4.0

Busy location depending on the time of day and the day of the week. During reservation and pickup, personnel were helpful in understanding our needs and navigating the process. We also found some moving supplies, for example blankets, less expensive compared to Lowes and Home Depot.

Rating:

3.0

I drop the vehicle off at closing time as others did. Also, they were very busy, but they handle the stress very well very friendly people keep up the good work. I would use you again and recommend you to all my friends and family

Rating:

5.0

Awesome staff and prices

Rating:

5.0

During this visit, we encountered many issues, from the truck not being available to mechanical issues. However, the reason why I rated this location "Excellent" simply due to the customer service team and mainly the assistant manager, Melody. She was more than accommodating and assisted us with all of our issues to make our experience much more bearable.

Rating:

5.0

792 miles with two 26’ trucks. Comfortable, powerful, and zero issues.

Rating:

5.0

792 miles with two 26’ trucks. Comfortable, powerful, and zero issues.

Rating:

1.0

I rented a appliance dolly, and when I got there, I was told that there were no appliance dollies, and I don’t understand why I did not get notification of this so I can go to another facility and get one and then they wouldn’t even work with us and accommodate us by giving us a regular handtruck free of charge they made us pay for it which I think is total bullshit Not willing to work with us at all. They were very rude.

Rating:

5.0

overall good customer service.

Rating:

5.0

Great service! Fast and efficient.

Rating:

4.0

The two staff members who helped us - one in the morning and the other in the afternoon when we returned the truck - were very helpful with welcoming smiles and each had a good sense of humor which we appreciated. The one in the afternoon was swamped and was by herself but she was cool and calm throughout. Very good experience at this location!

Rating:

5.0

Excellent experience, Abraham was awesome

Rating:

1.0

The employee did not check in the trailer and I was charged an additional $45 for their mistake!

Rating:

5.0

Every aspect was great. Customer service was excellent.

Rating:

5.0

On point service and they even beat me to the dolly with the bike they have on site. Would recommend to a friend

Rating:

4.0

Service was very I picked up the equipment and returned the equipment expeditiously. Thank you

Rating:

4.0

They want you to do all the work

Rating:

5.0

Easy check in and check out, helpful staff!

Rating:

5.0

Truck seemed well maintained but Truck wasn’t clean. I didn’t find this upsetting personally since I was using the truck us just a local shuttle. but some may. Staff was great and very helpful

Rating:

5.0

At this point I don't see anything that needs to improve your customer service or tops and definitely will be using this location again in the future. Thanks for great customer service to people were very nice very professional. Thank you again 👌👌

Rating:

1.0

Over charge by alot

Rating:

3.0

Today it rained and the truck had a leak on the roof. My things got wet.

Rating:

5.0

Your the best

Rating:

5.0

Friendly staff and fast prosses in and return

Rating:

4.0

2 suggestions. 1) Hit my head 3 times on the Mom’s attic getting into the truck. Recommend affixing a thin outdoor weather-resistant rubber padding/polysterene/etc to underside of Mom’s attic to absorb some of the head/back shock. —-> Its painful ! $29 for a large roll of 1/2” thick black outdoor marine grade foam would cover 6-8 trucks. https://www.amazon.com/XCEL-Marine-Closed-Neoprene-Adhesive/dp/B07G3J6294/ref=asc_df_B07G3J6294 2) Uhaul logistics sent me 20 miles away from my city of Tracy to pick up my truck. There are 3 dispatch locations in my city including 2 larger locations, but none support the larger 28’ truck and trailer. I called Uhaul logistics/scheduling weeks and days well in advance to try to confirm in-town pickup without success. So what? …..I had to pay $44 for an Uber to go out that far from my town just to pick up the truck and there should be compensation for a large order like mine.

Rating:

5.0

You just need to speed up the process of pick up and return. The reps are working as fast as they can to process each transaction. But geez, 30 minutes waiting while only 2 people are ahead of me is crazy. But the service is friendly. The process is awful.

Rating:

5.0

Great customer service and the new person handled everyone in a time and prompt manner.

Rating:

4.0

The staff are nice but the wait is long at the desk.

Rating:

4.0

The girls need help there the girl r and timely but could improve just a little for them

Rating:

5.0

Joseph explained everything to me and was thorough and very kind. He is an excellent team member with his expertise and friendliness to complete my transaction. Thank you.

Rating:

3.0

The wait was long

Rating:

5.0

How could it be easier? It couldn't. I drive to the drop off bay. The agent looks at the mileage, completes whatever data processing she does in less than 2 minutes, and I'm off. The receipt is in my email.

Rating:

1.0

I was very upset I had to drop off the equipment 40 miles round trip when a full UHAUL facility that is a mile from my unloading location. When I dropped off the trailer I was told to pull to the end and someone would unhook me. There was a guy just standing there doing nothing while I unhooked the trailer myself. I'm 79 years old and you would think I could have got some help to unhook. This is the second trailer I rented in the past two weeks and the first time it went very smoothly bot at the pick up and drop off. It was the same trip as this trip. I got a call from you corporate that insisted I drop the trailer off 20 miles away. I thought maybe it was because it was promised to someone else at that location but I was told when i dropped off they did not have it rented to anyone else.

Rating:

5.0

The check out process was easy. The customer service I received from Feliza was top tier. I would definitely recommend this Uhaul facility to others and tell them to have Feliza help them out with all of their Uhaul needs. She is very knowledgeable and her customer service was excellent!

Rating:

3.0

Trucks need better maintenance. Gas guzzlers. Brakes cause truck to shimmy

Rating:

5.0

Love this team on Hammer,,, those guys are hilarious and so down to earth. I asked for an application so I could work with them!!!!

Rating:

5.0

Everyone was awesome but who I would like to highlight is the manager. I don’t know his name but he is awesome! I had a storage with another company but it didn’t work out so when I returned the van I rented I still had boxed items that were large and heavy that I needed to be out in storage. I had no idea that a conversation would lead to just the blessing I needed. The manager was very sympathetic to my situation. He made it possible for me to store my items and get the assistance needed to do so! I can’t even express my gratitude! I’m so very grateful for his kindness, I wish I knew his name. Everyone was really great to me but the manager was the one who really went above and beyond and I appreciate him and everyone there.

Rating:

5.0

Great and Friendly Service, The unit had an attempted break in, the lock was cut off and they called to tell me and replaced the lock thank you

Rating:

3.0

I came in to move out, I did not have the gate code, so I went to the office to ask for it. Another employee comes into office, I asked her for the gate code, she snaps, do you have a storage here. Why else am I there? She rudely left out to help another customer. The other employee briefly assisted me while she waited on other customers. She was amazing. No need to encourage my friends to do business, we all live in the great Bay Area.

Rating:

1.0

Got accused of stealing a truck because the employees lost the key… overcharged twice… can’t wait to get my stuff out

Rating:

5.0

Thank you so much for everything

Rating:

5.0

Hi, I had a great experience working with this location, the manager Abraham is the best and the people that work with him are very professional and helpful. Thank You, Hal Lynam. (510)910-3463

Rating:

5.0

I appreciate the help when things got rocky U-Haul team helped me out

Rating:

3.0

There was a huge mixup with my storage rental & my personal information & credit card being linked to another customer. This could have been disastrous for us both if it wasn't caught b/c I would have had access to their belongings & they would have had access to my credit card. The situation was fixed, but not without alot of wasted time because I was working & had to stop to address the matter

Rating:

5.0

ถูกใจมากเลยครับ ผมรักผู้ช่วยแล้ว ชื่อมลฤดีนะครับ สาวสวยน่ารัก

Rating:

5.0

Very good quality service

Rating:

3.0

Very slow service.

Rating:

3.0

While the staff and facilities here are great, I have misgivings about suggesting a rental vehicle from this location. Today, I was rented a truck for a one way 400 mile trip that had a retread tire affixed in a steering position. This tire failed at freeway speed on the 99S fwy halfway into my trip nearly costing me my life. I would have said that I trusted uHaul equipment but that is no longer true. If there is someone on staff that makes decisions like these, please ask them if they would have put their loved one into such a situation. I'm sad because I've always trusted uHaul and furious that I almost lost my life moving someone else's stuff. Waiting on a narrow shoulder for help that came quickly was nerve wracking as there was very little room to stop. I was grateful they came and serviced the damage within 90 minutes. It was hot and I was severely dehydrated. Lastly, uHaul asked me to tow a car tow which we considered but am glad we said no..The day would have been Much worse.

Rating:

5.0

The manager and the two individuals at the counter were the best. Friendly, professional and knowledgeable. I could not have received better service - great to work with.

Rating:

5.0

👍🏽 thanks

Rating:

5.0

The U-Haul in California is much better than the U-Haul in New Mexico and Arizona

Rating:

5.0

I rented a unit for almost three years. Everyone was great.

Rating:

5.0

Jamie a man was very helpful Enjoyed working with him to solve a storage need i had for a month . Wardrobe boxes Too Gove Jamie a raise !!!! John was very helpful on our exit Made it so quick and hassle free The team members made this a pleasurable move Thanks again guys !!!! Steven Ross K

Rating:

5.0

Only one issue- first time I returned to put more stuff into our unit 328 - there was a second lock on the unit placed there by uhaul staff - still first month which had been paid - no one could explain why the lock was on there and it took 30 plus minutes to get someone to remove the lock

Rating:

4.0

Thanks

Rating:

4.0

I loved that my unit was a converted truck back.

Rating:

5.0

Thank you

Rating:

2.0

I was off for the deal in line and I was calling said that they couldn’t honor that deal because it was the last storage when I talk to other U-Haul storage places they said they would have to honor it because I reserved it and they said no

Rating:

5.0

It served in its purpo

Rating:

4.0

Should have given a 5-star review but when booked this place it was given as a “one month free”, and check in date of May 12. But at the last moment received a call saying it is not free, and either I started paying immediately from May 9 (though I do not need it till May 12), or lose it. It was too late to find a alternative one so have to do whatever I was told to do.

Rating:

5.0

Everyone has been quite helpful and made sure that I have what is needed.

Rating:

2.0

I had homes people living in the units around me and most of the times I went to access there was garbage all over. Also most times I went over the last couple years cars were always blocking the gate due to lack of parking. Although I will say the day I emptied my locker out and closed out the facility was the cleanest I have ever seen the grounds.

Rating:

1.0

My unit was always paid & within the short period I had my rental my lock was cut off & replaced on two different dates & I was never notified of these incidences and I had to find out on my own when I couldn't access my unit.

Rating:

5.0

I changed my storage move-in to 11/30/21. I am NOT pleased for the simple fact that my 1st month of storage was suppose to be free because I rented a u-haul for 1 way BUT I ended up having to pay for the 1st month

Rating:

5.0

None at this time.

Rating:

5.0

Nice and efficient workers. Very happy.

Rating:

3.0

The customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.

Rating:

5.0

None

Rating:

5.0

The only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.

Rating:

5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

Rating:

5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Rating:

5.0

Amazing team and company

Rating:

5.0

chris was friendly and very effiecent

Rating:

5.0

Great staff and facility.

Rating:

5.0

The manager here does an awesome job and it shows in the employee's.

Rating:

4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Rating:

5.0

Great service every time !!!!

Rating:

5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

Rating:

5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Rating:

5.0

Good customer service

Rating:

5.0

The GM was very helpful and accommodating.

Rating:

4.0

No comment

Rating:

4.0

It was not bad for price just need bigger more secure space

Rating:

5.0

Office personnel very helpful and freinly.

Rating:

1.0

Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

Rating:

5.0

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

Rating:

4.0

Customer service was great. Thank you

Rating:

5.0

Nice and helpful staff

Rating:

5.0

The manager was extremely Helmand nice

Rating:

4.0

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

Rating:

5.0

Good

Rating:

4.0

I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

Rating:

5.0

We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

Rating:

5.0

I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else