Customer Reviews for U-Haul Moving & Storage at Hammertown

5,635 reviews

7701 Tam O Shanter   Stockton, CA 95210

(209) 473-0909

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(209) 473-0909

7701 Tam O Shanter
Stockton, CA 95210

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location was closed when I dropped off.

Claudia B. 
Rating:
5.0

Staff is always friendly, helpful and respectful of my time.

LINDA C. 
Rating:
4.0

Customer did not leave a comment.

Colette G. 
Rating:
5.0

Customer did not leave a comment.

Monica E. 
Rating:
5.0

Customer did not leave a comment.

JOHNEE D. 
Rating:
5.0

I've been using this location for so many years. Excellent place to rent trucks.

Romeo T. 
Rating:
5.0

it was a great experience/The only way to improve service if they dropped off the U-Haul to your home, but that's not realistic

James G. 
Rating:
5.0

Customer did not leave a comment.

Oravanh C. 
Rating:
5.0

It was a hot summer day and there was no AC, it blew out hot air.

ANGIE B. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
2.0

The associates should be more open about the rental procedures

Kat B. 
Rating:
5.0

I greatly appreciated the manager's assistance with reviewing fees charged and making an adjustment. Thank you very much. Great service and experience all around.

Trevor W. 
Rating:
1.0

Customer did not leave a comment.

REBECCA Q. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

Checking in and out was quick and easy.

lesli J. 
Rating:
5.0

Friendly , clean, helpful would recommend to friends

Saul L. 
Rating:
5.0

The staff is very polite and curtious. Clean and pleasant facility. Equipment was clean and very well maintained.

Connie M. 
Rating:
5.0

The dolly was off before I rented the truck

geri G. 
Rating:
5.0

Customer did not leave a comment.

Kamran K. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Joy Frances Kung C. 
Rating:
5.0

Assure that the locations are obliging to the county standards and assuring that the customers are safe! Also assuring that the trucks are clean with full visibility of the mirrors and windows as we are operating a big truck!! Also if customers are smoking assure that the truck is not being rented with cigarette fumes as the new customer like myself may have alleges and asthma and smoke fumes is not what one like myself would want to smell. Plus one if have been made aware would have selected a non smoking truck!! This truck was filthy and it made me get a bad headache

Vannessa S. 
Rating:
3.0

I never received a receipt for my rental

Constance G. 
Rating:
5.0

Customer did not leave a comment.

AVINESH R. 
Rating:
3.0

Customer did not leave a comment.

Kathy D. 
Rating:
4.0

Customer did not leave a comment.

Gary U. 
Rating:
3.0

Make sure the truck have gas

Lashawn M. 
Rating:
5.0

Customer did not leave a comment.

Carmel P. 
Rating:
5.0

Things went professionally!

Donald C. 
Rating:
2.0

Stop the online and pic requriments for renting

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
4.0

Location is good. Customer service is so-so.

bryan C. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
3.0

Customer did not leave a comment.

Elisa M. 
Rating:
4.0

Quick and easy drop off

Keina J. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
5.0

Customer did not leave a comment.

Chala B. 
Rating:
5.0

Customer did not leave a comment.

Edgar A. 
Rating:
5.0

Good

luis V. 
Rating:
5.0

Make the weather cooler :) The staff were courteous and fast. The whole process was seamless!

lesli J. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

christopher H. 
Rating:
4.0

Efficient

rick W. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Excellent service

Joyce V. 
Rating:
5.0

Great service, everything was smooth and easy! Truck was clean and items provided were in good condition and well taken care of!

Nicole G. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
2.0

I got charged an extra $20 after returning the equipment early because the website doesnt give an option for returning a utility trailer after hours.

Amanda S. 
Rating:
5.0

Sorry, but to b honest. $19.99 turned into $70! Gas + mileage, is kinda of a rip off. And forced insurance if u don't have any proof on or with you. For only a couple hours of use. But staff was excellent and professional. Vehicle clean easy use. But recommend , sorry no. Just my opinion.

Alejandro R. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Easy to rent what you need for your move.

Tania D. 
Rating:
5.0

Customer did not leave a comment.

Lan X. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Affordable price.

Sonu P. 
Rating:
5.0

Customer did not leave a comment.

Virender K. 
Rating:
5.0

Customer did not leave a comment.

Venedtta B. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

The whole experience with U-Haul was great, i can't think of anything to add. The online reservation was easy, quick, and I was able to edit my choice of vehicle after. Staff at the office were knowledgeable, friendly and no wait time. The truck was ready for pick up when I arrived. Drop-off was simple and the young man was friendly and thirril with the paperwork.

Brenda B. 
Rating:
5.0

I only rented a refrigerator dolly but everything was great.

julie C. 
Rating:
5.0

Checking mileage before and after, have the person checking out review each charge not waiting for questions

rochelle B. 
Rating:
3.0

Customer did not leave a comment.

Jose G J. 
Rating:
5.0

👍🏻

Apper S. 
Rating:
4.0

Customer did not leave a comment.

mary n.  |  First Impressions 
Rating:
5.0

Huge difference from where it was picked up. Very efficient and friendly staff. Very neat lobby.

Al M. 
Rating:
5.0

Customer did not leave a comment.

La Tanya Jeanett O. 
Rating:
5.0

Chris and his staff always do a great job!

Dolores D. 
Rating:
5.0

I had a reservation for a one-way 5x8 trailer to Morro Bay from the Lodi U-Haul I had made two weeks before. The day before, I was notified the only one-way available was 100 miles from my home. I was bringing artwork to a gallery show and had to pack the next day. Finally, this location happened to have a return the next day and I got it. Otherwise, it could have been a disaster for me.

GERALD B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Greg F. 
Rating:
5.0

Customer did not leave a comment.

angela G. 
Rating:
3.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Very professional and courteous staff. Even the gentleman answering the phone to a hostile customer was very patient and handled everything the way a employee should.

Abraham C. 
Rating:
5.0

Stockton office was great, so was west sac. Zero complaints. Uhaul corporate should make the drop off location change a bit easier than calling the 800 number with an expected wait time of 30min. 👍🏽

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Kristen G. 
Rating:
5.0

It takes to long to get in and out check

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Thanks

Nidia G. 
Rating:
3.0

The location owner was rude and told me I could take my service else where as I arrived I put the gas in the truck he told me I didn't the customer service was bad and the uhaul trubl needs made a new transmission my experience was terrible

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

Long T. 
Rating:
5.0

Take better care of equipment when you start the truck up it rattles and then slowly go out . After a while of me driving it the check engine light came on

Antwann T. 
Rating:
4.0

Pretty smooth process and everything was pretty easy.

Aparna G. 
Rating:
5.0

They were amazing! Best U-Haul location I have visited. They were nice, quick, organized & had enough people working there wasn't ever a line. Highly recommend

Stefany J. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

Kea U. 
Rating:
5.0

Customer did not leave a comment.

LaCreisha B. 
Rating:
5.0

Customer did not leave a comment.

Kurt D. 
Rating:
5.0

The inside was somewhat dirty, denta and scrapes on the outside.

Jessenia E. 
Rating:
2.0

Don't make the wait on hold for long periods of time.... don't give them products that are falling literally apart. And for corporate don't ask customers to use an app that doesn't work!

corinna A. 
Rating:
5.0

Customer did not leave a comment.

Curt G. 
Rating:
5.0

I have used this location often, last minute. When they say rental will b ready, it is. Dropping of is easy. They also have a good selection of Trucks and Vans

Alfredo R. 
Rating:
5.0

very good!

Ronnie G. 
Rating:
3.0

More compassion to customers who do not have iPhone savvy. Especially the elderly. Ur representative was not willing to assist. This was displayed in my presents to another customer. Not impressed with your location's customer assistance.

patricia C. 
Rating:
4.0

When I arrived the U-Haul system was down so things were a bit chaotic but the representative handled things well under the circumstances

Gerri M. 
Rating:
5.0

Customer did not leave a comment.

SOPHIE O. 
Rating:
5.0

Customer did not leave a comment.

Aaric W. 
Rating:
5.0

Customer friendly and efficient

Julia H. 
Rating:
4.0

Should have given a 5-star review but when booked this place it was given as a “one month free”, and check in date of May 12. But at the last moment received a call saying it is not free, and either I started paying immediately from May 9 (though I do not need it till May 12), or lose it. It was too late to find a alternative one so have to do whatever I was told to do.

Harry C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Dorothy W. 
Rating:
1.0

They had nothing I needed and I put in a request two weeks early was over charged for items I didn't have and the truck was dirty. The service was poor. I called to speak with someone in regards to the uhaul and was left on hold for over 1 hour

Yashica C. 
Rating:
2.0

Customer did not leave a comment.

Christopher W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrence R.  |  First Impressions 
Rating:
5.0

Everyone has been quite helpful and made sure that I have what is needed.

maureen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINGER S.  |  First Impressions 
Rating:
2.0

I had homes people living in the units around me and most of the times I went to access there was garbage all over. Also most times I went over the last couple years cars were always blocking the gate due to lack of parking. Although I will say the day I emptied my locker out and closed out the facility was the cleanest I have ever seen the grounds.

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane D.  |  First Impressions 
Rating:
1.0

My unit was always paid & within the short period I had my rental my lock was cut off & replaced on two different dates & I was never notified of these incidences and I had to find out on my own when I couldn't access my unit.

Crystal C.  |  Overall Experience 
Rating:
5.0

I changed my storage move-in to 11/30/21. I am NOT pleased for the simple fact that my 1st month of storage was suppose to be free because I rented a u-haul for 1 way BUT I ended up having to pay for the 1st month

Vanessa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Smyrna J.  |  Overall Experience 
Rating:
5.0

None at this time.

mike c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S.  |  First Impressions 
Rating:
5.0

Nice and efficient workers. Very happy.

Steven G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

malissa g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jorge R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vincent h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia L.  |  First Impressions 
Rating:
3.0

The customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.

Angelica O.  |  First Impressions 
Rating:
5.0

None

gloria s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francelia C.  |  Overall Experience 
Rating:
5.0

The only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.

Francelia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lesley m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLANCA H.  |  Overall Experience 
Rating:
5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

daniel g.  |  Overall Experience 
Rating:
5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Stacey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GINGER S.  |  Overall Experience 
Rating:
5.0

Amazing team and company

KIM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
5.0

chris was friendly and very effiecent

Gonzalo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Great staff and facility.

james m.  |  Overall Experience 
Rating:
5.0

The manager here does an awesome job and it shows in the employee's.

Mercedez T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINGER S.  |  First Impressions 
Rating:
4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Bryce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoinette w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin s.  |  Overall Experience 
Rating:
5.0

Great service every time !!!!

annetta h.  |  Overall Experience 
Rating:
5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

linda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Augusta A.  |  First Impressions 
Rating:
5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Haley A.  |  First Impressions 
Rating:
5.0

Good customer service

brenda g.  |  First Impressions 
Rating:
5.0

The GM was very helpful and accommodating.

Linda B.  |  First Impressions 
Rating:
4.0

No comment

Brenda C.  |  First Impressions 
Rating:
4.0

It was not bad for price just need bigger more secure space

William M.  |  Overall Experience 
Rating:
5.0

Office personnel very helpful and freinly.

Angel R.  |  Overall Experience 
Rating:
1.0

Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

Jarrett L.  |  Overall Experience 
Rating:
5.0

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

EDWARD M.  |  Overall Experience 
Rating:
4.0

Customer service was great. Thank you

martha p.  |  Overall Experience 
Rating:
5.0

Nice and helpful staff

Julia M.  |  Overall Experience 
Rating:
5.0

The manager was extremely Helmand nice

judith v.  |  First Impressions 
Rating:
4.0

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

radonda p.  |  Reservation 
Rating:
5.0

Good

Marcie H.  |  Overall Experience 
Rating:
4.0

I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

Lucy P.  |  Overall Experience 
Rating:
5.0

We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

kim n.  |  Overall Experience 
Rating:
5.0

I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else

Sherry R.  |  Overall Experience 
Rating:
5.0

Keep up the good service guys.

Laurence B.  |  Overall Experience 
No reviews have been submitted for this location.

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