Customer Reviews for U-Haul Moving & Storage at Hammertown

5003 reviews

7701 Tam O Shanter   Stockton, CA 95210

(209) 473-0909

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(209) 473-0909

7701 Tam O Shanter
Stockton, CA 95210

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience!

MARIA C. 
Rating:
5.0

Everything was great

Linda C. 
Rating:
1.0

Customer did not leave a comment.

Erlinda R. 
Rating:
5.0

Very helpful staff. Truck was clean. We did have an intermittent problem with the air conditioner. But overall a great experience.

Alejandro R. 
Rating:
4.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Very friendly staff and facilities are very clean as well as the trucks! I have rented from there 3 times this month!!! Very polite and kind! So very happy with them!!!!!!

Marianne S. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO B. 
Rating:
5.0

Place for drop off was very convenient and easy to leave the vehicle. Personal was courteous and nice.

louis cadiz L. 
Rating:
1.0

The employee that helped didn't try to help me or make me feel appreciated. The truck was dirty and they didn't feel it was there responsibilities to clean it . He could of cared less if I took it or not. I'll never go back to this uhaul and I will not recommend this store to my friends and family

enrique E. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

DEAN L. 
Rating:
5.0

Customer did not leave a comment.

DASHEAUNA H. 
Rating:
5.0

NA

CHARLES Z. 
Rating:
5.0

None

gloria s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

No comment. Everything is great

LOU Y. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
5.0

Customer did not leave a comment.

edward Y. 
Rating:
1.0

Fire the franchise! My daughter had to crawl under the tow Dolly because they said they couldn't hook it up or ratchet the band around the tires! I rented from UHAUL many times and they were the worst! I came the previous night and they said they could not even hook the dolly up. I would have to come back the next day. Very little if any Customerservice!. They had to fix a brake light before we could go!

Michael L. 
Rating:
5.0

Outstanding service

DELIA M. 
Rating:
5.0

Customer did not leave a comment.

EVETTE J. 
Rating:
5.0

N/A

JUSTINO T. 
Rating:
5.0

Customer did not leave a comment.

Antoine J.  |  Overall Experience 
Rating:
5.0

A great helping crew

JOSE G. 
Rating:
1.0

Didn't know I was going to be charged miles I thought it's 1999 in town and every time I rent it's a diffrent price everytime

CHRISTIAN F. 
Rating:
5.0

Customer did not leave a comment.

LEWIS B. 
Rating:
3.0

Pretty slow service, had to wait 20mins in line to pick up and then chase someone down to drop off. The app did not work for pick up or drop off of the truck, which was very annoying. During pick up, it didn't have an option to start pickup, and during drop off, the camera button was enabled, but did nothing when pressed, even after restarting the app (I am an Android developer and know my way around, usually).

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

JULIE Y. 
Rating:
4.0

Customer did not leave a comment.

SUSAN L. 
Rating:
1.0

This location isn't customer friendly very rude

MARJORIE M. 
Rating:
5.0

Customer did not leave a comment.

Amber P. 
Rating:
5.0

Got pretty frustrated with the share feature on the web site it would not pick up my location on my phone. Other than that everything was fine

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

maria T. 
Rating:
5.0

Customer did not leave a comment.

ROCIO R. 
Rating:
5.0

Customer did not leave a comment.

ANGELITA B. 
Rating:
5.0

Customer did not leave a comment.

douglas K. 
Rating:
5.0

Customer did not leave a comment.

MATIAS S. 
Rating:
4.0

Check all components of the trailers you guys rent out,I had to drive to home depot to buy straps to temporarily use until I could make the 20 min drive (completely out of my way so it ended up being 40 min) to your Fresno location to have it repaired and when dropped off was only offered 20% off my next rental....

JUSTIN F. 
Rating:
5.0

Customer did not leave a comment.

BLONZA R. 
Rating:
4.0

That's two in a row much better

DONALD M. 
Rating:
4.0

It was strange that they didn't ask me what time I was bringing it back and I got a rude awakening saying I would be charged a 100$ if I didn't bring it back and I said it doesn't go back for 4 more hours that's the 24 hours I rented she said no Your contract said rent at 11 AM return at 3 AM in the morning and I said there's no way I would agree to something like that I always rent a U-Haul if you look at my history for 24 hours and she assured me that I would be charged if I didn't bring it back right away and on my way to U-Haul I talked to get gas and in the meantime I called the chat line because it was a Sunday and things were not open yet to talk to Such as the call Center but I thought the automated and went to U-Haul chat center online and was able to get it all corrected for 24 hours but I was already on my way so it didn't matter I know to air is human but it really messed up my sleeping schedule and how I wanted to finish my move with the storage and I got in my sleep I was going to rent a small U-Haul now because I hadn't finished but everything got screwed up and I guess I should've read my contract so I'm just As well at fault for not reading but now I will from now on and make sure my conversation is it's renting for 24 hours right because this was my second rent for this week to finish what I was doing in my move but yes U-Haul is the best and I thank you for asking me to the survey I will rent U-Haul in the futureBecause I've always relied on U-Haul for the last 25 years God bless the owners of U-Haul and their workers

VALERIE H. 
Rating:
5.0

Excellent customer service. Fast and ifficient. All equipment turned in and paid. The gentlemen that help us was great!! All I'm waiting for is the return of $189.00 deposit I paid.

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
4.0

Much better than before

Donald M. 
Rating:
5.0

Great staff!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

ANGELITA B. 
Rating:
5.0

Customer did not leave a comment.

JANET P. 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

BOUN V. 
Rating:
4.0

Not the closest for me. I don't like the fact that just because it's a one way trailer rental I have to go to Stockton to pick it up! And then you try to contact me to tell me not to drop it off at my closest location. Customer service is not a priority in this manner. However the employees were great. Company policy not good.

SCOTT D. 
Rating:
3.0

Make sure the vehicles tire warning light isn't on

CHRISTOPHER V. 
Rating:
1.0

Rude receptionist that didn't know anything . Overcharged me on gas return becuase she said she didn't have the measurement when I left which I have a copy of . Also very poor communication skills . Truck was also dirty

DREW N. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
1.0

Third time they lost my reservation tamoshanter store

Donald M. 
Rating:
1.0

I feel I was done wrong I ask for a 4hour extension they said it was already spoken for but when I took it back they charged me for another day for 2hrs extension I will never use u-hail again and I will tell everyone I know not to use them.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
1.0

The team that was there today was very helpful.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Francelia C.  |  Overall Experience 
Rating:
5.0

The only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.

Francelia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCELIA C. 
Rating:
5.0

Customer did not leave a comment.

WESLEY A. 
Rating:
5.0

I have rented trucks and cargo vans many times from the Hammertown (Tam O Shanter) location and have have great experiences picking up and returning. Had to return after hours and it was easy. I like the flexibility and the good customer service.

KIMBERLY S. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
2.0

The check engine light was on the whole time I drove the truck. Also the fuel wasn't filled which meant that I had to get gas before I even started my move. When time is of the essence makes no sense that I have to get gas before I start Also the snap broke on the dolly and was charged 7.00 for nothing. Not the best policy

John M. 
Rating:
5.0

The vehicle does not get enough speed when trying to accelerate.

Natalie C. 
Rating:
4.0

Neither rest room was working and I needed to use one of them. No way both should be out of service.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Thank you for your kindness.

JUAN S. 
Rating:
4.0

You always have excellent service

LOUIS G. 
Rating:
5.0

Staff was courteous. They worked to resolve issues quickly.

AUDREY P. 
Rating:
1.0

Well I've always rented from uhaul in the past and returned many different types of trailers in the middle of the night without problem, this is due to living in a home owner controlled community and not being able to leave vehicles in the street or being finded $150.00. So I always drop then off when I'm done how ever this time I was charged a 20.00 fee for night drop-off fee which I thought was ridiculous fee. And was charged with out my authorization and never notified of this before hand of this process and procedure ill be charging this unauthorized transaction asap. Really bad policy.

James M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

I'm not sure if it was just that location or other locations but with the system being down, It was just disappointing it set our plans 2 hours behind.

CHLOE C. 
Rating:
4.0

Customer did not leave a comment.

Jim T. 
Rating:
1.0

Uhaul in general got over on ne 240.00 for me to move my stuff a total of 12 miles something went really wrong this time and I won't use uhaul again

diana S. 
Rating:
4.0

Customer did not leave a comment.

Gary E. 
Rating:
1.0

I rented the van for two hours, only drove it 10 miles to pick up a vehicle being repaired, then back. I was correctly charged for the 10 miles, but the charged me $10.50 for gas. The gas meter was higher when I returned the van then what the app showed me when I rented it. I pointed it out and they reluctantly said they would refund the $10.50. Of course they did not make the change. Very disappointed in the customer service by the woman who helped me..

dory N. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

danny H. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

P/u and delivery, all were very helpful and polite. Thank you

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

CLEMENTINO B. 
Rating:
5.0

Customer did not leave a comment.

Mateo A. 
Rating:
5.0

Customer did not leave a comment.

FERMIN G. 
Rating:
5.0

Customer did not leave a comment.

ROGER A. 
Rating:
5.0

Staff was friendly,professional and well organized.Truck was clean and on time,the whole experience was perfect!..Thank you Uhaul on Tam O'Shantor!

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

lesley m.  |  Overall Experience 
Rating:
5.0

When I got into the vehicle the inside was dirty the dash was dirty the windows were dirty could hardly see out of them I cleaned the inside and I cleaned the windows myself. But overall the vehicle ran well I had no issues out of it and I would rent from you guys again

Frank G. 
Rating:
4.0

I rented a pick up it was nice and clean but the inside had a bad smell.

RUBEN V. 
Rating:
4.0

Less wait time.

Clyde G. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

I worked with two individuals there, they were both hard working and outstanding!

JEFFERY T. 
Rating:
5.0

Very Friendly & courteous Had me hooked up and down the road very quickly.

PATRICK W. 
Rating:
2.0

Customer did not leave a comment.

Esteban C. 
Rating:
1.0

When I arrived to return the U-Haul, an employee walks around the U-Haul 10' Van to spray around the van with a tire air compressor. He didn't ask me or communicate with me to see whether if I wanted to return the van. He later walked away to help another customer fill two of their propane tanks. Therefore, I understood that this customer was here first which I didn't mind. While working on the second propane tank, two more cars arrive lining up to get propane. While refilling the last tank for the first customer, he begins communicating with the 2nd propane tank customer in the second vehicle. I'm still sitting in my van because there's a sign that says to stop and park there to wait for an associate to check me out so I'm unsure what they talked about but after he finished up with the first customer, this employee skipped my turn and continued filling up the remaining two customers that pulled up behind the first customer. I had to get off the van to talk to an employee indoors twice. At some point in between the mentioned story, there was a supervisor that walked to my vehicle and asked if I were returning. I told him yes and he mentioned if you're just dropping off, you can leave the keys and we'll send you an email. I was a bit confused at this point because I didn't get a receipt, nor did anyone inspect the truck. What also bothered me was that I didn't remember giving U-Haul my email when I first rented the van. Therefore, a lot of things went wrong here. I couldn't leave without handling the situation properly so that's when I went inside the second time to get the employee indoors to help me out. Customers in this order: 1. First propane customer 2. Me (vehicle return) 3. Second propane customer 4. Third propane customer Need new supervisor or management. Very unsatisfactory. I spent a total of 45 minutes just to check-in a van.

ERIC O. 
Rating:
5.0

Customer did not leave a comment.

Jamey T. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

N/A

Marcelo B. 
Rating:
5.0

Customer did not leave a comment.

ROSA G. 
Rating:
5.0

Nice and efficient workers in the office and the lot attendant.

Erlinda R. 
Rating:
5.0

Customer did not leave a comment.

Fermin G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
1.0

The truck cab smelled so bad that we couldn't drive it without having the windows open. I was told the insurance would be $20 but I was charged $20 PER DAY. Overall, a bad experience.

SARAH T. 
Rating:
5.0

The website is hard to navigate through, so I found it easier to go to the physical location of the facility and talk to the office employees. Of course, that works only if you are lucky enough to arrive at a time when there is not a line for waiting your turn. Doesn't seem to be enough staff at busy times. However, they do remain calm and thorough even in the face of sometimes very incensed customers.

GUSTAF J. 
Rating:
5.0

Staff is always a pleasure. Fast and friendly service every single Time I visit this location.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

BLANCA H.  |  Overall Experience 
Rating:
5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

daniel g.  |  Overall Experience 
Rating:
5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Stacey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GINGER S.  |  Overall Experience 
Rating:
5.0

Amazing team and company

KIM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
5.0

chris was friendly and very effiecent

Gonzalo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Great staff and facility.

james m.  |  Overall Experience 
Rating:
5.0

The manager here does an awesome job and it shows in the employee's.

Mercedez T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINGER S.  |  First Impressions 
Rating:
4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Bryce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoinette w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin s.  |  Overall Experience 
Rating:
5.0

Great service every time !!!!

annetta h.  |  Overall Experience 
Rating:
5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

linda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Augusta A.  |  First Impressions 
Rating:
5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Haley A.  |  First Impressions 
Rating:
5.0

Good customer service

brenda g.  |  First Impressions 
Rating:
5.0

The GM was very helpful and accommodating.

Linda B.  |  First Impressions 
Rating:
4.0

No comment

Brenda C.  |  First Impressions 
Rating:
4.0

It was not bad for price just need bigger more secure space

William M.  |  Overall Experience 
Rating:
5.0

Office personnel very helpful and freinly.

Angel R.  |  Overall Experience 
Rating:
1.0

Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

Jarrett L.  |  Overall Experience 
Rating:
5.0

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

EDWARD M.  |  Overall Experience 
Rating:
4.0

Customer service was great. Thank you

martha p.  |  Overall Experience 
Rating:
5.0

Nice and helpful staff

Julia M.  |  Overall Experience 
Rating:
5.0

The manager was extremely Helmand nice

judith v.  |  First Impressions 
Rating:
4.0

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

radonda p.  |  Reservation 
No reviews have been submitted for this location.

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