Customer Reviews for U-Haul Moving & Storage at Hammertown

4939 reviews

7701 Tam O Shanter   Stockton, CA 95210

(209) 473-0909

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(209) 473-0909

7701 Tam O Shanter
Stockton, CA 95210

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The vehicle does not get enough speed when trying to accelerate.

Natalie C. 
Rating:
4.0

Neither rest room was working and I needed to use one of them. No way both should be out of service.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Thank you for your kindness.

JUAN S. 
Rating:
4.0

You always have excellent service

LOUIS G. 
Rating:
5.0

Staff was courteous. They worked to resolve issues quickly.

AUDREY P. 
Rating:
1.0

Well I've always rented from uhaul in the past and returned many different types of trailers in the middle of the night without problem, this is due to living in a home owner controlled community and not being able to leave vehicles in the street or being finded $150.00. So I always drop then off when I'm done how ever this time I was charged a 20.00 fee for night drop-off fee which I thought was ridiculous fee. And was charged with out my authorization and never notified of this before hand of this process and procedure ill be charging this unauthorized transaction asap. Really bad policy.

James M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

I'm not sure if it was just that location or other locations but with the system being down, It was just disappointing it set our plans 2 hours behind.

CHLOE C. 
Rating:
4.0

Customer did not leave a comment.

Jim T. 
Rating:
1.0

Uhaul in general got over on ne 240.00 for me to move my stuff a total of 12 miles something went really wrong this time and I won't use uhaul again

diana S. 
Rating:
4.0

Customer did not leave a comment.

Gary E. 
Rating:
1.0

I rented the van for two hours, only drove it 10 miles to pick up a vehicle being repaired, then back. I was correctly charged for the 10 miles, but the charged me $10.50 for gas. The gas meter was higher when I returned the van then what the app showed me when I rented it. I pointed it out and they reluctantly said they would refund the $10.50. Of course they did not make the change. Very disappointed in the customer service by the woman who helped me..

dory N. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

danny H. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

P/u and delivery, all were very helpful and polite. Thank you

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

CLEMENTINO B. 
Rating:
5.0

Customer did not leave a comment.

Mateo A. 
Rating:
5.0

Customer did not leave a comment.

FERMIN G. 
Rating:
5.0

Customer did not leave a comment.

ROGER A. 
Rating:
5.0

Staff was friendly,professional and well organized.Truck was clean and on time,the whole experience was perfect!..Thank you Uhaul on Tam O'Shantor!

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

lesley m.  |  Overall Experience 
Rating:
5.0

When I got into the vehicle the inside was dirty the dash was dirty the windows were dirty could hardly see out of them I cleaned the inside and I cleaned the windows myself. But overall the vehicle ran well I had no issues out of it and I would rent from you guys again

Frank G. 
Rating:
4.0

I rented a pick up it was nice and clean but the inside had a bad smell.

RUBEN V. 
Rating:
4.0

Less wait time.

Clyde G. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

I worked with two individuals there, they were both hard working and outstanding!

JEFFERY T. 
Rating:
5.0

Very Friendly & courteous Had me hooked up and down the road very quickly.

PATRICK W. 
Rating:
2.0

Customer did not leave a comment.

Esteban C. 
Rating:
1.0

When I arrived to return the U-Haul, an employee walks around the U-Haul 10' Van to spray around the van with a tire air compressor. He didn't ask me or communicate with me to see whether if I wanted to return the van. He later walked away to help another customer fill two of their propane tanks. Therefore, I understood that this customer was here first which I didn't mind. While working on the second propane tank, two more cars arrive lining up to get propane. While refilling the last tank for the first customer, he begins communicating with the 2nd propane tank customer in the second vehicle. I'm still sitting in my van because there's a sign that says to stop and park there to wait for an associate to check me out so I'm unsure what they talked about but after he finished up with the first customer, this employee skipped my turn and continued filling up the remaining two customers that pulled up behind the first customer. I had to get off the van to talk to an employee indoors twice. At some point in between the mentioned story, there was a supervisor that walked to my vehicle and asked if I were returning. I told him yes and he mentioned if you're just dropping off, you can leave the keys and we'll send you an email. I was a bit confused at this point because I didn't get a receipt, nor did anyone inspect the truck. What also bothered me was that I didn't remember giving U-Haul my email when I first rented the van. Therefore, a lot of things went wrong here. I couldn't leave without handling the situation properly so that's when I went inside the second time to get the employee indoors to help me out. Customers in this order: 1. First propane customer 2. Me (vehicle return) 3. Second propane customer 4. Third propane customer Need new supervisor or management. Very unsatisfactory. I spent a total of 45 minutes just to check-in a van.

ERIC O. 
Rating:
5.0

Customer did not leave a comment.

Jamey T. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

N/A

Marcelo B. 
Rating:
5.0

Customer did not leave a comment.

ROSA G. 
Rating:
5.0

Nice and efficient workers in the office and the lot attendant.

Erlinda R. 
Rating:
5.0

Customer did not leave a comment.

Fermin G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
1.0

The truck cab smelled so bad that we couldn't drive it without having the windows open. I was told the insurance would be $20 but I was charged $20 PER DAY. Overall, a bad experience.

SARAH T. 
Rating:
5.0

The website is hard to navigate through, so I found it easier to go to the physical location of the facility and talk to the office employees. Of course, that works only if you are lucky enough to arrive at a time when there is not a line for waiting your turn. Doesn't seem to be enough staff at busy times. However, they do remain calm and thorough even in the face of sometimes very incensed customers.

GUSTAF J. 
Rating:
5.0

Staff is always a pleasure. Fast and friendly service every single Time I visit this location.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY G. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN M. 
Rating:
1.0

The worst customer service. Formal complaint filed.

ELISE C. 
Rating:
5.0

Your service has been excellent for many years. Your customer service is awesome snd very accommodating. Thank You

BEVERLY C. 
Rating:
5.0

Need more personnel but the level of attention and professionalism was very good on this visit

PHILIP I. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA J. 
Rating:
5.0

It was quick and easy

RICHARD M. 
Rating:
2.0

The first time I called and scheduled a truck, it was confirmed and received an email with the details, but soon after got a call from the location telling me there was a glitch and that there would be no truck available and they were cancelling the order. There was no offer for help to at least reschedule or to find me another location. I had to call back again and reschedule at another location. The staff at this Stockton location seemed good and helpful, however, I was provided a truck displaying less than empty of fuel. The fuel had been stolen the night prior. I was provided a discount due to this which helped. The truck's ride was extremely harsh to the point that I thought it would fail! Windows were not clean and the windshield wipers were not functional so wiping the front windshield was difficult. The return was quick and efficient.

DANIEL P. 
Rating:
5.0

The staff was great the issues I had was with the on-line app and check in trying to get the truck without going inside

daniel Y. 
Rating:
4.0

Customer did not leave a comment.

GLEN W. 
Rating:
5.0

Customer did not leave a comment.

HEATHER P. 
Rating:
5.0

The best U-Haul in town. Very impressive service. Thank you.

GARY E. 
Rating:
4.0

Smile a little bit more 🤗💯

TANYA B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

You guys don't put my deposit back to my bank account

Hulices H. 
Rating:
3.0

Make sure that the trucks are clean inside and out. There was food stuck inside the cupholders, dirty napkins and packets of Catsup on the floorboard, Windows were extremely dirty , lots of bug and bird poop on the truck!! I dont understand how I am charged for annEnviromental and Safety fee when the truck is kept this DIRTY??!!

nanita J. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

I think you could use more help on Saturday morning

JOHN B. 
Rating:
5.0

Everything went smooth . Great service. I was happy with the whole experience and will be doing the exact same thing again in a couple weeks. Thanks so much for making my trip as wonderful as can be

SHERRY R. 
Rating:
5.0

Customer did not leave a comment.

alisa L. 
Rating:
5.0

Customer did not leave a comment.

Vang V. 
Rating:
4.0

Customer did not leave a comment.

shawn F. 
Rating:
5.0

5*****

HUAN D. 
Rating:
4.0

Customer did not leave a comment.

RUBEN B. 
Rating:
5.0

Keep doing business the way you are.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

COLETTE G. 
Rating:
5.0

Customer did not leave a comment.

KELVIN P. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
5.0

All good

CARLOS F. 
Rating:
5.0

Customer did not leave a comment.

RODNEYCOBURNE D. 
Rating:
5.0

I first was recommended to a smoke shop where it was completely unprofessional and scary. Also please help the people at the Tamoshanter location they talk too fast and don't really pay attention to you that your understanding everything and they are trying to rush you out

CYNTHIA L. 
Rating:
3.0

Customer did not leave a comment.

Joshua W. 
Rating:
3.0

Customer did not leave a comment.

DEBRA H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Fast and friendly

Antonio M. 
Rating:
5.0

did the checkin ahead of time was in and out in 20 minutes

Ron S. 
Rating:
5.0

Nothing, great customer service by chris!

Martin G. 
Rating:
5.0

Check in via phone!

Julie T. 
Rating:
1.0

They are unorganized, they had nails in their tire and when you return your U-haul Vehicle on time, they charge you extra money because their system is down which is an excuse. I am very disappointed and will never refer anyone to come here!!!! Now I have to wait until my money return back on my card because of this inconsiderate and inconvenience company.

SHAINAH A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

romulus N. 
Rating:
1.0

They gave me the truck on empty then charged me 145 fuck them. Do not go there

NATASHA A. 
Rating:
5.0

I am not smart phone savvy. Everyone was very patient with me.

Barbara R. 
Rating:
2.0

I find it ridiculous that your stores dos not have enough money on hand to give back a simple 200.00 deposit. Having to wait for this money to come in the mail is so unnecessary.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

ANGEL A. 
Rating:
5.0

Very good service. Was in and out with little wait time.

DIOSA C. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Maintain the excellent job your doing!

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

BLANCA H.  |  Overall Experience 
Rating:
3.0

The staff thou not rude, not friendly, obviously there just to do a job.

brian P. 
Rating:
5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

daniel g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valentin G. 
Rating:
1.0

They gave me the wrong truck. And I approved everything not realizing that they gave me the wrong truck until I brought it back. They were trying to charge me more money for a different truck and it was incorrect not a good time they had to figure out what I owed and what was going on why I was given the wrong truck.

DEBORAH T. 
Rating:
5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Stacey H.  |  First Impressions 
Rating:
5.0

Richard was very friendly and helped ASAP he is a great type of person to have working for your company. Should be promoted.

BRYANNA S. 
Rating:
1.0

I was given equipment that was not suitable to full a vehicle up and down many 6% grades. The breaks could not withstand the weight of my load. Id expect uhaul to know what is safe instead i faced failing breaks and shot out roaders for most of my 600+ mile trip the breaks werent stopping me on down hill grades and the truck was shaking very bad. I was accompanied by my 14 year old daughter. We were terrified. I was offered no discount no apologies. Worst experience ever.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

GINGER S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
3.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
5.0

Amazing team and company

KIM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONRA K. 
Rating:
5.0

Thank you

Kyle C. 
Rating:
5.0

Melody is/was incredibly helpful with the transaction.

james P. 
Rating:
5.0

Customer did not leave a comment.

Billie R. 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
5.0

chris was friendly and very effiecent

Gonzalo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL S.  |  Overall Experience 
Rating:
5.0

Great staff and facility.

james m.  |  Overall Experience 
Rating:
5.0

The manager here does an awesome job and it shows in the employee's.

Mercedez T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINGER S.  |  First Impressions 
Rating:
4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Bryce W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoinette w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin s.  |  Overall Experience 
Rating:
5.0

Great service every time !!!!

annetta h.  |  Overall Experience 
Rating:
5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

linda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Augusta A.  |  First Impressions 
Rating:
5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Haley A.  |  First Impressions 
Rating:
5.0

Good customer service

brenda g.  |  First Impressions 
Rating:
5.0

The GM was very helpful and accommodating.

Linda B.  |  First Impressions 
Rating:
4.0

No comment

Brenda C.  |  First Impressions 
Rating:
4.0

It was not bad for price just need bigger more secure space

William M.  |  Overall Experience 
Rating:
5.0

Office personnel very helpful and freinly.

Angel R.  |  Overall Experience 
Rating:
1.0

Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

Jarrett L.  |  Overall Experience 
Rating:
5.0

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

EDWARD M.  |  Overall Experience 
Rating:
4.0

Customer service was great. Thank you

martha p.  |  Overall Experience 
Rating:
5.0

Nice and helpful staff

Julia M.  |  Overall Experience 
Rating:
5.0

The manager was extremely Helmand nice

judith v.  |  First Impressions 
Rating:
4.0

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

radonda p.  |  Reservation 
Rating:
5.0

Good

Marcie H.  |  Overall Experience 
Rating:
4.0

I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

Lucy P.  |  Overall Experience 
Rating:
5.0

We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

kim n.  |  Overall Experience 
Rating:
5.0

I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else

Sherry R.  |  Overall Experience 
Rating:
5.0

Keep up the good service guys.

Laurence B.  |  Overall Experience 
No reviews have been submitted for this location.

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