Customer Reviews for U-Haul Moving & Storage at Hammertown

Rating:

3.0

My truck had poop in it

Rating:

5.0

The Uhaul representative(s) that assisted me, I should have asked the gentleman's name was awesome. Polite, punctual, accommodating, and just overall a great guy I can tell. Thank you Uhaul for making the process seamless and my car transport NOT a headache. Keep kickin' butt and taking names!

Rating:

1.0

The young woman who received the trailer back was rude when I told her I was in a hurry and needed to leave. She proceeded to "attempt" to clean up some trash that was already there when I rented the equipment, claiming and yelling that she was the manager and would charge me for it. I told her I was leaving since I still had plenty of time to return the equipment the next day, but she went inside and charged me for the cleaning. So I went into the store and told her how dirty it was. The girl who had given me the equipment confirmed that it was like that, and she gestured and said it didn't matter and that she would charge me anyway. This is not the first time this person has made me feel discriminated against because of my Hispanic heritage and has made me wait more than 30 minutes to rent equipment, something I do at least once a week, sometimes even twice. I will file a complaint against this person for their racially motivated comments and attitudes, as they should not engage in this type of discriminatory behavior.

Rating:

5.0

I love friendly that a win win and that they we're Thank you.

Rating:

3.0

There was a situation that occured and i am waiting for a call back from the manager of the location. The hatch and or piece of the trailer that holds onto the ball of the truck came undone while driving and hit the truck. I notified the employees of the location in stockton. Still waiting for a call back.

Rating:

4.0

The first vehicle was clean, but the check engine light was on and we had to exchange it. The second vehicle was clean. The vehicle had small dents and minor damage, but was otherwise well maintained. The staff was pleasant and helpful.

Rating:

3.0

A pre-drive run down of the equipment would be nice. Haul/tow function, headlights, parking brake, ramp and deck door use, a little gas refill math and one or two driving tips would reduce a lot of anxiety. Make it a one page sheet. Everybody I worked with was very efficient and polite.

Rating:

5.0

Amazing work

Rating:

1.0

Very rude customer service at the counter

Rating:

3.0

Be readily available to welcome customers. Waiting times are just too long. And what is the use of reserving a truck if when you get there there are no trucks available?

Rating:

5.0

This location has great customer service! It was quick and fast service. When I had questions, I used the mobile app and they responded very quickly as well. Will definitely use these services again!

Rating:

3.0

It shouldn’t take two weeks to receive a U box

Rating:

5.0

Great and friendly service!

Rating:

3.0

The girl who gave me the keys can be more accommodating. The guy at the returns was helpful.

Rating:

5.0

Very professional

Rating:

4.0

More staff to assist at counter.

Rating:

5.0

Keep up the good work!

Rating:

3.0

Customer Service good. The 20 footer needs mechanical work. Check engine light is on, front wheels of truck shaking.

Rating:

5.0

Easy to rent, friendly employees, clean truck...thank you!

Rating:

5.0

Sync: online U-Haul, in person U-Haul and mobile app U-Haul so that no matter where you bought, purchased or rented something they work together seamlessly.

Rating:

2.0

Waited 10 minutes for an employee to come out and tell me where to unload my car hauler. Nobody cake out so I started unloading at the customer return area. Employee came out yelling not to unload the trailer there even though he watched me for 10 minutes and didnt say anything to me beforehand. Worst experience I've had at uhaul

Rating:

5.0

I am very happy with everything .

Rating:

5.0

Honestly, I can’t think of anything that I would change at this moment. It did take a little bit of time, and the computer glitched, but that wasn’t the fault of any of the people if anything that goes higher up.

Rating:

5.0

I appreciate the opportunity to be allowed to store my things there it was peaceful safety and all respectful thank you very much God bless you all

Rating:

3.0

The vehicle was hard to drive. It needed an alignment really bad.

Rating:

1.0

Make sure you have the vehicles when reservations are confirmed especially if you make the reservation with a person that way when you pickup up you don't get the surprise that the one you requested is not available

Rating:

1.0

That shit stunk wtf

Rating:

5.0

Excellent

Rating:

5.0

All staff i encountered were friendly and helpful

Rating:

3.0

i reserved a trailer that routed me to Anderson Tow. i went to pick it up and they didn't have it. about 10 minutes later i got a call that they found a trailer for me at Tamoshanter location. it went well. the pick up and drop off process could be faster. it seemed like i was the only one remotely in a hurry.

Rating:

3.0

Short staffed. One person to do paperwork and then help hook up trailer. Lights inoperable, then they had to dig out another unit. Changed paper work and people were waiting for their turn. After loading trailer right tire signs of being low. Stop to air up and showed 20 lbs. Days later to return unit at 7am and no one showed up tell 7:30 with workers waiting for them to open. I’ll return with to rent again and hope they hire more staff to prevent problems that mite arise. Thank you

Rating:

5.0

Sell drinks? I was thirsty after moving.

Rating:

5.0

Excellent Service All The Time I Love It ❤️

Rating:

5.0

No commet

Rating:

5.0

Do nothing. Great experience

Rating:

5.0

Aariana is very kind and on top of her customer service skills. Give that girl A raise! She’s awesome to work with appreciated all of her help and info. Please pass on my regards. -Abe

Rating:

5.0

Thank You for Your understanding

Rating:

3.0

Windows and mirrors not cleaned -- spent 20 minutes cleaning and wiping down the inside. Most customers don't expect a just-cleaned vehicle at pick-up, but do expect serviceable mirrors and windows to drive the vehicle off and away from the property. Also, the UHaul mobile app is slow to respond, ended up checking in and out with the service attendant. I found the app frustrating. The rental store is well apportioned and large...good service other than what is previously mentioned.

Rating:

3.0

Talk to your customers like people not transactions. Guy that hooked up the trailers was listening to sports talk radio. Maybe said 5 words to me.

Rating:

5.0

Easy to rent

Rating:

1.0

I brought the truck under a half and was charged as if it was empty. Mangement would not help without a picture. I rented a truck earlier in the month and paid gas. I had no reason to be dishonest.

Rating:

5.0

You have very friendly people

Rating:

2.0

Too much money for a regular rental 🙄

Rating:

4.0

Dirty and my truck kept saying "maintenance due" on trailer.

Rating:

5.0

Great staff very helpful and friendly Manger kept his word.

Rating:

5.0

Excellent customer service

Rating:

5.0

Service was hreat

Rating:

5.0

Only the problem A lot drama for pick up Trucks

Rating:

4.0

Helpful staff and exceptional condition of equipment

Rating:

5.0

No problem'nothing to improve

Rating:

5.0

It was all good. I returned my rental trailer just before closing and the young lady generously checked it in for me. So very nice for her to do that for me a 70 year old man.

Rating:

4.0

I had the best experience with U-Haul. My "tire issue" light kept popping on during my very lengthy move (!). I was driving alone, so naturally, I freaked out. I pulled into the next city and went straight to U-Haul, which was conveniently located next to the freeway. They checked my tires, my cargo, gave me a bit of air and I continued. The light issue is my sensors, but OMG was U-Haul fantastic during my move. When I got to Yuma, AZ, the manager was also very friendly and helpful. They set up a storage unit for me for a month and let me go at the end of that month (After learning the land in the area, I needed a unit closer to where I'll be). I have only love for U-Haul based on the experience of these people.

Rating:

4.0

The trailer had a funky odor in it. Besides that it was great.

Rating:

5.0

Wait time at counter.

Rating:

3.0

A/C did not work!!!

Rating:

5.0

None

Rating:

2.0

The sign said $49 for a 26 foot. I paid $80.00 and some change with a portion of it being a deposit. Then because I went 3 miles over the "estimated" mileage I was asked to quote I ended up paying around 3-5 dollars more. I put no dings or dents, returned it as loaned, and put more gas than used in it I was charged more!!!!!!!!! And no deposit back!

Rating:

1.0

I was sexually harassed by your male employee. He spoke to me personally as if he knew me .The female employees had very bad inexperienced production. Very disappointed

Rating:

1.0

Vehicle's were parked 3 times in one row unable to locate than i got checked in on another vehicle and given a different vehicle with different fuel level but when I handed back guy charges me for fuel witch I didn't spend

Rating:

5.0

All the representatives working at this location are brilliant, eager to assist and a pleasure to do business with. My husband and I are very grateful. Thank you!!!

Rating:

5.0

Awesome staff and location

Rating:

2.0

I reserved a 6x12 trailer with a ramp. The trailer had a flat tire and I had to downgrade to a 5x9 with a ramp. I reserved an appliance dolly. My primary mission was to love appliances. There was not one available at time of rental. I had to downgrade to a utility dolly. I think it’s reasonable to expect that equipment on my reservation is available and in good condition. U-Haul missed the mark for both items.

Rating:

5.0

Thanks

Rating:

5.0

The manager on site and all of the staff were very professional. U-haul’s system was completely down from 8ish to 9:30ish and they were still very courteous and patient with all of the customers.

Rating:

5.0

Love this team on Hammer,,, those guys are hilarious and so down to earth. I asked for an application so I could work with them!!!!

Rating:

5.0

Everyone was awesome but who I would like to highlight is the manager. I don’t know his name but he is awesome! I had a storage with another company but it didn’t work out so when I returned the van I rented I still had boxed items that were large and heavy that I needed to be out in storage. I had no idea that a conversation would lead to just the blessing I needed. The manager was very sympathetic to my situation. He made it possible for me to store my items and get the assistance needed to do so! I can’t even express my gratitude! I’m so very grateful for his kindness, I wish I knew his name. Everyone was really great to me but the manager was the one who really went above and beyond and I appreciate him and everyone there.

Rating:

5.0

Great and Friendly Service, The unit had an attempted break in, the lock was cut off and they called to tell me and replaced the lock thank you

Rating:

3.0

I came in to move out, I did not have the gate code, so I went to the office to ask for it. Another employee comes into office, I asked her for the gate code, she snaps, do you have a storage here. Why else am I there? She rudely left out to help another customer. The other employee briefly assisted me while she waited on other customers. She was amazing. No need to encourage my friends to do business, we all live in the great Bay Area.

Rating:

1.0

Got accused of stealing a truck because the employees lost the key… overcharged twice… can’t wait to get my stuff out

Rating:

5.0

Thank you so much for everything

Rating:

5.0

Hi, I had a great experience working with this location, the manager Abraham is the best and the people that work with him are very professional and helpful. Thank You, Hal Lynam. (510)910-3463

Rating:

5.0

I appreciate the help when things got rocky U-Haul team helped me out

Rating:

3.0

There was a huge mixup with my storage rental & my personal information & credit card being linked to another customer. This could have been disastrous for us both if it wasn't caught b/c I would have had access to their belongings & they would have had access to my credit card. The situation was fixed, but not without alot of wasted time because I was working & had to stop to address the matter

Rating:

5.0

ถูกใจมากเลยครับ ผมรักผู้ช่วยแล้ว ชื่อมลฤดีนะครับ สาวสวยน่ารัก

Rating:

5.0

Very good quality service

Rating:

3.0

Very slow service.

Rating:

3.0

While the staff and facilities here are great, I have misgivings about suggesting a rental vehicle from this location. Today, I was rented a truck for a one way 400 mile trip that had a retread tire affixed in a steering position. This tire failed at freeway speed on the 99S fwy halfway into my trip nearly costing me my life. I would have said that I trusted uHaul equipment but that is no longer true. If there is someone on staff that makes decisions like these, please ask them if they would have put their loved one into such a situation. I'm sad because I've always trusted uHaul and furious that I almost lost my life moving someone else's stuff. Waiting on a narrow shoulder for help that came quickly was nerve wracking as there was very little room to stop. I was grateful they came and serviced the damage within 90 minutes. It was hot and I was severely dehydrated. Lastly, uHaul asked me to tow a car tow which we considered but am glad we said no..The day would have been Much worse.

Rating:

5.0

The manager and the two individuals at the counter were the best. Friendly, professional and knowledgeable. I could not have received better service - great to work with.

Rating:

5.0

👍🏽 thanks

Rating:

5.0

The U-Haul in California is much better than the U-Haul in New Mexico and Arizona

Rating:

5.0

I rented a unit for almost three years. Everyone was great.

Rating:

5.0

Jamie a man was very helpful Enjoyed working with him to solve a storage need i had for a month . Wardrobe boxes Too Gove Jamie a raise !!!! John was very helpful on our exit Made it so quick and hassle free The team members made this a pleasurable move Thanks again guys !!!! Steven Ross K

Rating:

5.0

Only one issue- first time I returned to put more stuff into our unit 328 - there was a second lock on the unit placed there by uhaul staff - still first month which had been paid - no one could explain why the lock was on there and it took 30 plus minutes to get someone to remove the lock

Rating:

4.0

Thanks

Rating:

4.0

I loved that my unit was a converted truck back.

Rating:

5.0

Thank you

Rating:

2.0

I was off for the deal in line and I was calling said that they couldn’t honor that deal because it was the last storage when I talk to other U-Haul storage places they said they would have to honor it because I reserved it and they said no

Rating:

5.0

It served in its purpo

Rating:

4.0

Should have given a 5-star review but when booked this place it was given as a “one month free”, and check in date of May 12. But at the last moment received a call saying it is not free, and either I started paying immediately from May 9 (though I do not need it till May 12), or lose it. It was too late to find a alternative one so have to do whatever I was told to do.

Rating:

5.0

Everyone has been quite helpful and made sure that I have what is needed.

Rating:

2.0

I had homes people living in the units around me and most of the times I went to access there was garbage all over. Also most times I went over the last couple years cars were always blocking the gate due to lack of parking. Although I will say the day I emptied my locker out and closed out the facility was the cleanest I have ever seen the grounds.

Rating:

1.0

My unit was always paid & within the short period I had my rental my lock was cut off & replaced on two different dates & I was never notified of these incidences and I had to find out on my own when I couldn't access my unit.

Rating:

5.0

I changed my storage move-in to 11/30/21. I am NOT pleased for the simple fact that my 1st month of storage was suppose to be free because I rented a u-haul for 1 way BUT I ended up having to pay for the 1st month

Rating:

5.0

None at this time.

Rating:

5.0

Nice and efficient workers. Very happy.

Rating:

3.0

The customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.

Rating:

5.0

None

Rating:

5.0

The only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.

Rating:

5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

Rating:

5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Rating:

5.0

Amazing team and company

Rating:

5.0

chris was friendly and very effiecent

Rating:

5.0

Great staff and facility.

Rating:

5.0

The manager here does an awesome job and it shows in the employee's.

Rating:

4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Rating:

5.0

Great service every time !!!!

Rating:

5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

Rating:

5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Rating:

5.0

Good customer service

Rating:

5.0

The GM was very helpful and accommodating.

Rating:

4.0

No comment

Rating:

4.0

It was not bad for price just need bigger more secure space

Rating:

5.0

Office personnel very helpful and freinly.

Rating:

1.0

Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

Rating:

5.0

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

Rating:

4.0

Customer service was great. Thank you

Rating:

5.0

Nice and helpful staff

Rating:

5.0

The manager was extremely Helmand nice

Rating:

4.0

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

Rating:

5.0

Good

Rating:

4.0

I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

Rating:

5.0

We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

Rating:

5.0

I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else