Customer Reviews for U-Haul Moving & Storage at Hammertown

Rating:

1.0

Make sure you have the vehicles when reservations are confirmed especially if you make the reservation with a person that way when you pickup up you don't get the surprise that the one you requested is not available

Rating:

1.0

That shit stunk wtf

Rating:

5.0

Excellent

Rating:

5.0

All staff i encountered were friendly and helpful

Rating:

3.0

i reserved a trailer that routed me to Anderson Tow. i went to pick it up and they didn't have it. about 10 minutes later i got a call that they found a trailer for me at Tamoshanter location. it went well. the pick up and drop off process could be faster. it seemed like i was the only one remotely in a hurry.

Rating:

3.0

Short staffed. One person to do paperwork and then help hook up trailer. Lights inoperable, then they had to dig out another unit. Changed paper work and people were waiting for their turn. After loading trailer right tire signs of being low. Stop to air up and showed 20 lbs. Days later to return unit at 7am and no one showed up tell 7:30 with workers waiting for them to open. I’ll return with to rent again and hope they hire more staff to prevent problems that mite arise. Thank you

Rating:

5.0

Sell drinks? I was thirsty after moving.

Rating:

5.0

Excellent Service All The Time I Love It ❤️

Rating:

5.0

Thank You for Your understanding

Rating:

5.0

You have very friendly people

Rating:

2.0

Too much money for a regular rental 🙄

Rating:

4.0

Dirty and my truck kept saying "maintenance due" on trailer.

Rating:

5.0

Great staff very helpful and friendly Manger kept his word.

Rating:

5.0

Excellent customer service

Rating:

5.0

Service was hreat

Rating:

5.0

Only the problem A lot drama for pick up Trucks

Rating:

4.0

Helpful staff and exceptional condition of equipment

Rating:

5.0

No problem'nothing to improve

Rating:

5.0

It was all good. I returned my rental trailer just before closing and the young lady generously checked it in for me. So very nice for her to do that for me a 70 year old man.

Rating:

4.0

I had the best experience with U-Haul. My "tire issue" light kept popping on during my very lengthy move (!). I was driving alone, so naturally, I freaked out. I pulled into the next city and went straight to U-Haul, which was conveniently located next to the freeway. They checked my tires, my cargo, gave me a bit of air and I continued. The light issue is my sensors, but OMG was U-Haul fantastic during my move. When I got to Yuma, AZ, the manager was also very friendly and helpful. They set up a storage unit for me for a month and let me go at the end of that month (After learning the land in the area, I needed a unit closer to where I'll be). I have only love for U-Haul based on the experience of these people.

Rating:

4.0

The trailer had a funky odor in it. Besides that it was great.

Rating:

5.0

Wait time at counter.

Rating:

3.0

A/C did not work!!!

Rating:

5.0

None

Rating:

2.0

The sign said $49 for a 26 foot. I paid $80.00 and some change with a portion of it being a deposit. Then because I went 3 miles over the "estimated" mileage I was asked to quote I ended up paying around 3-5 dollars more. I put no dings or dents, returned it as loaned, and put more gas than used in it I was charged more!!!!!!!!! And no deposit back!

Rating:

1.0

I was sexually harassed by your male employee. He spoke to me personally as if he knew me .The female employees had very bad inexperienced production. Very disappointed

Rating:

1.0

Vehicle's were parked 3 times in one row unable to locate than i got checked in on another vehicle and given a different vehicle with different fuel level but when I handed back guy charges me for fuel witch I didn't spend

Rating:

5.0

All the representatives working at this location are brilliant, eager to assist and a pleasure to do business with. My husband and I are very grateful. Thank you!!!

Rating:

5.0

Awesome staff and location

Rating:

2.0

I reserved a 6x12 trailer with a ramp. The trailer had a flat tire and I had to downgrade to a 5x9 with a ramp. I reserved an appliance dolly. My primary mission was to love appliances. There was not one available at time of rental. I had to downgrade to a utility dolly. I think it’s reasonable to expect that equipment on my reservation is available and in good condition. U-Haul missed the mark for both items.

Rating:

5.0

Thanks

Rating:

2.0

One of the guys told me I’m going to come back to connect the trailer and he never come back one lady help me she is a hard worker

Rating:

5.0

Great.

Rating:

5.0

Awesome

Rating:

4.0

Nothing, my experience was great.

Rating:

2.0

I take part of the blame however it would of been nice to be reminded that the towing equipment MUST be returned to the original pickup location. I wasted my only day off driving 2and half hours back to return the equipment. Then of course on the way back to return, I got hit and the guy drove off, and he ended up breaking the equipments taillight Overall, price was good, I just don't appreciate being charge $500+ to return the equipment (if not returned to the original location.

Rating:

1.0

I was here for about 2 hours. They had multiple issues while I was there. First they didn't have any of the dollies I had reserved and then they had me wait around for them to give me my truck because they couldn't find the keys for the truck in front of it. Then the lady just put the keys in the ignition and gave a vague explanation of how to load the trailer. She failed to communicate that I had to take pictures of the uhaul before.

Rating:

2.0

Not to pick at everything but the unit I rented was missing one windshield wiper blade, associate that assisted me in checking in did not advise me where my vehicle was parked. Not to mention vehicle do not have full tank.

Rating:

1.0

The person helping me was on the phone 98% of the time/interaction. They were too busy on the phone and felt dismissed.

Rating:

4.0

The inside of the window wasn’t washed. I had to put air in the front right tire on my trip. Other than that it was very nice. Upon return the male attendant was rude re vacuuming out the dog hair in the cargo area (dog was kenneled) he eluded i’d be charged and I let him know that I had specifically called about that and I was told not to vacuum that they would do that and he would Not be charging for doing his job. Everyone else was amazing. I would use U-Haul and recommend U-Haul

Rating:

2.0

The guy was really nice. But he over charged me for 2 days

Rating:

5.0

Thank you

Rating:

1.0

Engine light on when started engine . Rubber door lining hanging off way too much steering wheel play. At end gas attempt was $31.00 more requested but u I showed the photo /and miles on my cell phone taken before I left the lot.. the person marked it wrong!! When I went to look for truck… on lot, I had to match the license plate… license plate on rear and hard to see and find, as all trucks are backed up to each other They use to bring it out! Bad service!!!!!

Rating:

1.0

Lazy employee didn't care to meet standard requirements for my rental. No care at all.

Rating:

5.0

The only issue I had was when I did the online pickup they couldn't find the keys to the truck I was assigned. But the employees did everything they could to get me in a truck and on my way. The customer service was great! I will be back in a couple days for another rental.

Rating:

5.0

The counter personnel were great! Very helpful and courteous. The lady helped getting the trailer on and secure, made sure that lights worked and all safety items were on. When I returned the gentleman helped me remove the trailer and checked me out of the system. Will be recommending this location anytime! thank you

Rating:

5.0

Best service and facility uHaul experience! Always great!

Rating:

1.0

The manager was very rude. The fact that I have to have a drivers license on me to rent a trailer is absolutely absurd. I’ve used my military ID for years. I probably will never come back to any U-Haul ever.

Rating:

5.0

The man who helped me was very professional and helpful.

Rating:

5.0

It just needed to be a bit cleaner outside but overall great experience

Rating:

5.0

Nothing. Fast, friendly, efficient

Rating:

4.0

True reading on the gas gage and having it clean.

Rating:

5.0

This was the location I chose to drop off, this was fine

Rating:

1.0

Have competent personal who can explain the contract, direct you to your truck so you are not wandering the lot aimlessly to find it, have someone check the truck in on return so you are not having to dispute the charge because they think you didn't return the truck on time and now you were charged an extra day of rental...

Rating:

3.0

The guy from which was dropping off the trailer didn’t even try to help me take the trailer off. It was later when I got a call from El Camino and I had to ask the other lady for help and was really nice to help me. The other guy should have offered the help in the beginning.

Rating:

1.0

When picking up trailer everything was great but when dropping off, horrible. Drove up to return trailer at about 4pm and waited for someone to come out to direct me where to go. No one showed. Waited for about 10 min. Walked in and one employee (girl) was on her phone texting and was avoiding eye contact with me. No, greet, no “we’ll be right with you” or anything. Other employee was helping customer. So waited until it was my turn. So told the guy that I was there to return a trailer and he just looks over to the girl and says trailer. The girls could have helped me the whole time with the return.

Rating:

1.0

I drove 11 miles, put in 1 gallon of gas, and they are trying to charge me for an additional 1.70 gallons of gas!!!!??? So almost 3 gallons of gas to go 11 miles?

Rating:

3.0

Quicker customer service, reservation should go faster

Rating:

3.0

The only had one agent helping all the customers in line. Seems like they could have more agents available to check out vehicles. The vehicle was not in good repair. The driver's side wind shield wiper would detach and become inoperable after the wipers were on for about 1 minute. Thus, when it was raining and the wiper detached I would have to stop and re-attach. Very unsafe in my view. Also, the passenger side mirror would not stay adjusted. Over time it would rotate downward so I could only see the ground on the right side of the truck and had no idea who was in the right lane beside me. Extremely dangerous situation that should not have happened.

Rating:

5.0

I had a confirmed and guaranteed reservation (YOUR words, not mine) and yet when I called at time of pick up with a question I was told the trailer is not available and they didn’t know if it’s coming or not. I had never received a phone call or email ahead of time and even at time of pickup the guy didn’t know anything?! Then the scheduling lady called me and told me I can drive an hour to pick up a trailer. No apology, no ‘sorry for the inconvenience’ nothing expressing ANY kind of empathy or wrong doing. That is absolutely unacceptable. It’s definitely the last time I rented at U-haul. If I cannot rely on a confirmed and guaranteed reservation then clearly you think your customers are not worth your time. That’s fine. In that case you’re not worth my money and time.

Rating:

5.0

The entrance needs to be kept clear of cars that are parked in the rental return getting propane. There is not enough room to come in with a huge truck when cars are going around it and stopping

Rating:

4.0

I did not like they did not give me a receipt printed out, and I asked for one

Rating:

5.0

I feel that it was unfair to be charged because our local UHaul in Fort Bragg wouldn’t let us return the trailer that we rented in Stockton and had to return to Stockton. Loved the trailer. Did not love the bill for something we couldn’t avoid.

Rating:

2.0

Focus on the customer. The lace was not busy and yet had to wait 20 mins before they can hook up trailer. The person that helped me had the time to talk to another coworker outside (approx 5mins) before he helped me hook up. Return was worse. I walked in and 3 employees conversing and did not acknowledge me. I had to say I am returning a trailer and the lady pointed to the other register . The person then said just backed it in where you got it and and your good to go. I had to back it in at a tight spot and unhook myself. So much for customer service.

Rating:

5.0

The manager on site and all of the staff were very professional. U-haul’s system was completely down from 8ish to 9:30ish and they were still very courteous and patient with all of the customers.

Rating:

5.0

Love this team on Hammer,,, those guys are hilarious and so down to earth. I asked for an application so I could work with them!!!!

Rating:

5.0

Everyone was awesome but who I would like to highlight is the manager. I don’t know his name but he is awesome! I had a storage with another company but it didn’t work out so when I returned the van I rented I still had boxed items that were large and heavy that I needed to be out in storage. I had no idea that a conversation would lead to just the blessing I needed. The manager was very sympathetic to my situation. He made it possible for me to store my items and get the assistance needed to do so! I can’t even express my gratitude! I’m so very grateful for his kindness, I wish I knew his name. Everyone was really great to me but the manager was the one who really went above and beyond and I appreciate him and everyone there.

Rating:

5.0

Great and Friendly Service, The unit had an attempted break in, the lock was cut off and they called to tell me and replaced the lock thank you

Rating:

3.0

I came in to move out, I did not have the gate code, so I went to the office to ask for it. Another employee comes into office, I asked her for the gate code, she snaps, do you have a storage here. Why else am I there? She rudely left out to help another customer. The other employee briefly assisted me while she waited on other customers. She was amazing. No need to encourage my friends to do business, we all live in the great Bay Area.

Rating:

1.0

Got accused of stealing a truck because the employees lost the key… overcharged twice… can’t wait to get my stuff out

Rating:

5.0

Thank you so much for everything

Rating:

5.0

Hi, I had a great experience working with this location, the manager Abraham is the best and the people that work with him are very professional and helpful. Thank You, Hal Lynam. (510)910-3463

Rating:

5.0

I appreciate the help when things got rocky U-Haul team helped me out

Rating:

3.0

There was a huge mixup with my storage rental & my personal information & credit card being linked to another customer. This could have been disastrous for us both if it wasn't caught b/c I would have had access to their belongings & they would have had access to my credit card. The situation was fixed, but not without alot of wasted time because I was working & had to stop to address the matter

Rating:

5.0

ถูกใจมากเลยครับ ผมรักผู้ช่วยแล้ว ชื่อมลฤดีนะครับ สาวสวยน่ารัก

Rating:

5.0

Very good quality service

Rating:

3.0

Very slow service.

Rating:

3.0

While the staff and facilities here are great, I have misgivings about suggesting a rental vehicle from this location. Today, I was rented a truck for a one way 400 mile trip that had a retread tire affixed in a steering position. This tire failed at freeway speed on the 99S fwy halfway into my trip nearly costing me my life. I would have said that I trusted uHaul equipment but that is no longer true. If there is someone on staff that makes decisions like these, please ask them if they would have put their loved one into such a situation. I'm sad because I've always trusted uHaul and furious that I almost lost my life moving someone else's stuff. Waiting on a narrow shoulder for help that came quickly was nerve wracking as there was very little room to stop. I was grateful they came and serviced the damage within 90 minutes. It was hot and I was severely dehydrated. Lastly, uHaul asked me to tow a car tow which we considered but am glad we said no..The day would have been Much worse.

Rating:

5.0

The manager and the two individuals at the counter were the best. Friendly, professional and knowledgeable. I could not have received better service - great to work with.

Rating:

5.0

👍🏽 thanks

Rating:

5.0

The U-Haul in California is much better than the U-Haul in New Mexico and Arizona

Rating:

5.0

I rented a unit for almost three years. Everyone was great.

Rating:

5.0

Jamie a man was very helpful Enjoyed working with him to solve a storage need i had for a month . Wardrobe boxes Too Gove Jamie a raise !!!! John was very helpful on our exit Made it so quick and hassle free The team members made this a pleasurable move Thanks again guys !!!! Steven Ross K

Rating:

5.0

Only one issue- first time I returned to put more stuff into our unit 328 - there was a second lock on the unit placed there by uhaul staff - still first month which had been paid - no one could explain why the lock was on there and it took 30 plus minutes to get someone to remove the lock

Rating:

4.0

Thanks

Rating:

4.0

I loved that my unit was a converted truck back.

Rating:

5.0

Thank you

Rating:

2.0

I was off for the deal in line and I was calling said that they couldn’t honor that deal because it was the last storage when I talk to other U-Haul storage places they said they would have to honor it because I reserved it and they said no

Rating:

5.0

It served in its purpo

Rating:

4.0

Should have given a 5-star review but when booked this place it was given as a “one month free”, and check in date of May 12. But at the last moment received a call saying it is not free, and either I started paying immediately from May 9 (though I do not need it till May 12), or lose it. It was too late to find a alternative one so have to do whatever I was told to do.

Rating:

5.0

Everyone has been quite helpful and made sure that I have what is needed.

Rating:

2.0

I had homes people living in the units around me and most of the times I went to access there was garbage all over. Also most times I went over the last couple years cars were always blocking the gate due to lack of parking. Although I will say the day I emptied my locker out and closed out the facility was the cleanest I have ever seen the grounds.

Rating:

1.0

My unit was always paid & within the short period I had my rental my lock was cut off & replaced on two different dates & I was never notified of these incidences and I had to find out on my own when I couldn't access my unit.

Rating:

5.0

I changed my storage move-in to 11/30/21. I am NOT pleased for the simple fact that my 1st month of storage was suppose to be free because I rented a u-haul for 1 way BUT I ended up having to pay for the 1st month

Rating:

5.0

None at this time.

Rating:

5.0

Nice and efficient workers. Very happy.

Rating:

3.0

The customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.

Rating:

5.0

None

Rating:

5.0

The only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.

Rating:

5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

Rating:

5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Rating:

5.0

Amazing team and company

Rating:

5.0

chris was friendly and very effiecent

Rating:

5.0

Great staff and facility.

Rating:

5.0

The manager here does an awesome job and it shows in the employee's.

Rating:

4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Rating:

5.0

Great service every time !!!!

Rating:

5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

Rating:

5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Rating:

5.0

Good customer service

Rating:

5.0

The GM was very helpful and accommodating.

Rating:

4.0

No comment

Rating:

4.0

It was not bad for price just need bigger more secure space

Rating:

5.0

Office personnel very helpful and freinly.

Rating:

1.0

Worst u haul service ever received. EXTREMELY long wait times and staff doesn’t even seem to care that there’s folks that have been waiting for service for 20-30 min.

Rating:

5.0

The staff members were always friendly, professional, and helpful. They definitely stood out above other UHAUL locations in Stockton because of their commitment to excellence. Keep up the good work!

Rating:

4.0

Customer service was great. Thank you

Rating:

5.0

Nice and helpful staff

Rating:

5.0

The manager was extremely Helmand nice

Rating:

4.0

I Appreciate all the assistance i recived and the way all those that i dealt with was so helpful and understanding to my situation would recomend your services to others May God Bless u all

Rating:

5.0

Good

Rating:

4.0

I was not comfortable having to pound on the door to get access to the inside storage unit. Sometimes it took a while before anyone opened. Very inconvenient.

Rating:

5.0

We appreciated the convenience and helpfulness of the Hammertown U-Haul storage facility and staff.

Rating:

5.0

I don’t agree with I had to pay for a whole month even though my items were only in their 6 Days I should’ve been refunded for the day is not used because it was immediately rent it to someone else