Customer Reviews for U-Haul Moving & Storage at Holiday Park

1545 reviews

1795 Golden Mile Hwy   Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

(724) 733-1995

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 733-1995

1795 Golden Mile Hwy
Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Every one were so nice and helped me.

randy W. 
Rating:
5.0

Everything went great from reservation to pick-up to the return. The van was perfect for our needs. All employees were helpful and welcoming. Thank you!

Harry B. 
Rating:
5.0

Py the hitch guy at 861055 about $19 /hr.that would make things better .he is a csr but he is the hitch installer.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The two gentleman they were present were amazing and professional. Very helpful.

Luis N. 
Rating:
3.0

Fix the leaking roof

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Eileen E. 
Rating:
5.0

We had a great UHaul experience! The staff were all very nice and accommodating during our stressful time of moving.

HANNAH B. 
Rating:
5.0

Customer did not leave a comment.

george N. 
Rating:
5.0

The trailer was in good condition and worked perfectly for my application. The staff answered all of my questions and made the total experience simple and enjoyable.

Richard D. 
Rating:
1.0

Truck was not available on time. Staff was very friendly though.

Abhi D. 
Rating:
5.0

Always a pleasure with this location. There kind and always make sure all your needs are met.

Jennifer W. 
Rating:
5.0

Very respectful .and made my move stress free.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

HUBERT P. 
Rating:
5.0

Perfect Transaction, will return next time I need a rental

eric B. 
Rating:
5.0

Customer did not leave a comment.

Angel B. 
Rating:
5.0

The personnel at this location are always over the top helpful.

Walter S. 
Rating:
5.0

Make certain there is enough gas in the truck.

Sandra F. 
Rating:
4.0

I had a reservation for a 20 foot truck which was not available at pick up time. I was then sent three emails directing me to three very out of the way locations to get the truck. I was not about to pay for all that extra mileage. After a bit of a fuss a truck was located. The staff was helpful and with issues resolved our move went smoothly.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Lorraine D. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Cloda Y. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Clark was very kind and professional. He made everything clear and I understood it. His safety briefing was outstanding. Loading the refrigerator to front of the trailer, prevent possible out of control trailer. Thanks Clark Lester McLain ,satisfied customer

Olester M. 
Rating:
4.0

This comment is related to your app. I reserved and checked in through the app. I never received a written quote, and the receipt that was emailed contained no costs or payments (all entries were zero. The app only shows the base cost, but there is no full accounting of what I paid (insurance, taxes, etc.). Why can't I look at a full receipt for my rental? This information is needed for tax and reimbursement purposes.

Richard B. 
Rating:
5.0

Staff was very professional and informative.

Keith M. 
Rating:
4.0

U Haul made an already stressful event which was moving from Pittsburgh to Ann Arbor even more stressful. The 26ft truck that I reserved at one location 2 miles away was changed to a place 10 miles away. It took an extra 25 minutes to get there. But that wasn't the worst of it. The 26ft truck that was confirmed the night before wasn't there. There were none available within 30 miles. So I had to make do with a smaller 20ft truck and throw away some things that wouldn't fit.So believe the reviews and buyer beware. You may be in the situation that I was. You can't count on U Haul to have the truck that you reserved.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Erica J. 
Rating:
5.0

No improvements at this time. Just wanted to pass along a thank you to the guy when I returned the trailer. He was very accommodating considering my back up skills.

Dennis M. 
Rating:
5.0

The manager was very helpful and great! In fact, the whole crew was awesome and had amazing customer service!!

dana r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Personnel were very helpful and personable

Daniel F. 
Rating:
5.0

Happy with the overall experience

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Great service and communication.

Edward K. 
Rating:
5.0

Such a better experience than the Monroeville location that i usually rent from. I'll be coming back to this one.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Prompt friendly service. Courteous, competent personnel. Couldn't ask for a better U haul experience.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
4.0

No wait time. Truck was returned and it was a hassle-free environment.

Deklerk N. 
Rating:
5.0

Everything was fabulous.

bill W. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

It was very unclear with trying to understand the cargo van rate. I understand that the rental "Starts At" $19.95, but it was difficult to understand how I went from $19.95 to $148.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

NOTHING.

charles C. 
Rating:
5.0

Customer did not leave a comment.

Hillary H. 
Rating:
4.0

Customer did not leave a comment.

Aj S. 
Rating:
4.0

NOTE: The U-Haul damage waiver phone app was not working correctly. When I uploaded my updated photo of the trailer we had just rented, the app failed and showed an error message. I called the U-Haul office and they texted me another link to my phone but it failed again once I uploaded my photo.

Randolph M. 
Rating:
5.0

Dave the manager was awesome to deal with was there from beginning to the end constantly offering help and suggestions I would recommend him and that location to everyone

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN V. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

I don't know, everything was great, including the fellows at the store. They were very helpful. Thank you!

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

bruce N. 
Rating:
5.0

Friendly staff, very efficient

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Sherelle S. 
Rating:
5.0

The Uhaul stores that I go to are , Mgr Dana's in Lower Burrell and Mgr David's in Holiday Park. Both are great stores and you are quickly waited on to get your equipment.. Nice people , friendly, will answer any questions you have . Thank you Uhaul for your being a very good user friendly rental equipment company.. God Bless you and all your excellent people!! Keith

keith A. 
Rating:
5.0

Perhaps a little more help for the folks that work there on check-in. The guy there was very busy. Did a great job though.

Larry S. 
Rating:
5.0

David was the best. Extremely helpful and went the extra mile to get me loaded. Kudos to him.

Joseph J. 
Rating:
5.0

Nothing. Keep it up.

Jason B. 
Rating:
3.0

The 8X12 was so dirty all my furniture were covered in a heavy dust.

David R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
1.0

Give the guys at monroeville location more money

James E. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

The U-Haul "online vehicle collection" option was a complete waste of time and wouldn't work. After 10 minutes of errors I had to give up and just go into the location anyway.

Ross E. 
Rating:
4.0

Customer did not leave a comment.

SCOTT R. 
Rating:
4.0

Good dudes especially Dave. I reserved a 10' truck on a Wednesday. Dave called me Friday the day before I had to move my daughter and said you don't have any we'll give you a van. I was pissed but what could I do but say ok? That's the crappy part of your business, like Seinfeld says what's the point of a reservation? Besides I know it was his boss making that call, not him. I'd like to meet that jerkoff. Anyway, when I got there Saturday to pick up this crappy ass van, that might not have fit what I needed to move, Dave came through and got me a truck. He's the man! Thanks. The manager, he can bite my ass.

Chris T. 
Rating:
3.0

Customer did not leave a comment.

Tosha R. 
Rating:
5.0

First Class experience

Sue J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

David has been an absolute blessing to my family during the loss of our father. His kindness and attentiveness to our needs was above and beyond and one of the most outstanding customer service experiences I/we have ever had!

erin G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

The employee working was very friendly, made it a great experience. Got the trailer on and off with ease, had a great personality while doing everything.

Michael N. 
Rating:
5.0

Extremely smooth drop off. There was an attendant in the lot when I pulled in who quickly check in the equipment and sent me on my way. I was back on the road in less than 5 minutes.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
3.0

Would not use motorcycle trailer again. It has absolutely no shocks so every bump brings anxiety. The speed caps you at 65 mph without fearing the wheels will burn off. I will be purchasing my own motorcycle trailer in the future.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
3.0

Customer did not leave a comment.

SVEN J. 
Rating:
5.0

Customer did not leave a comment.

Emrah D. 
Rating:
5.0

Both the app & the website were unable to correctly process my rental for Mobile Pick Up; the app kept erroring out, & the website couldn't handle an updated address on a driver's license. Had to go in to the store & have an employee process the rental instead. That said, the employees were first-rate and worked around U-Haul's technological shortcomings like pros.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Peyton L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Double check the mileage BEFORE renting to customers. I was charged for 85 miles extra that I did not drive and never saw anywhere where it noted the original mileage. I know the route I drive as I've driven it hundreds of times and there is no way I drove an extra 85 miles.

Jeremy B. 
Rating:
3.0

While the equipment was clean, both back tires were completely bald. I did not notice until I was loading the van. Luckily the roads were dry or the van could have easily been in an accident due to the poor condition of the tires. I pointed them out to employee when I returned the van. He did not seem to care

Terry S. 
Rating:
1.0

We have receipts and pictures of the fuel guage being at 3/4 and they still charged us for fuel.

Cheri L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
2.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Irene D. 
Rating:
5.0

The gentleman at the desk was very professional and extremely helpful. My dad passed away and he made sure I had everything I needed for storage. Recommend highly

Erin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chadd M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
1.0

I showed up To my locker and all of my items were gone and I still haven’t heard from a manager as of yet where my things are completely dissatisfied with their service

Curtis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  Overall Experience 
Rating:
3.0

The trailer leaked and all of the contents were wet. It ruined some of our collectable boxes. The staff and prices were good.

Danny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  First Impressions 
No reviews have been submitted for this location.

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