Customer Reviews for U-Haul Moving & Storage at Holiday Park

1503 reviews

1795 Golden Mile Hwy   Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

(724) 733-1995

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 733-1995

1795 Golden Mile Hwy
Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Prompt friendly service. Courteous, competent personnel. Couldn't ask for a better U haul experience.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
4.0

No wait time. Truck was returned and it was a hassle-free environment.

Deklerk N. 
Rating:
5.0

Everything was fabulous.

bill W. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

It was very unclear with trying to understand the cargo van rate. I understand that the rental "Starts At" $19.95, but it was difficult to understand how I went from $19.95 to $148.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

NOTHING.

charles C. 
Rating:
5.0

Customer did not leave a comment.

Hillary H. 
Rating:
4.0

Customer did not leave a comment.

Aj S. 
Rating:
4.0

NOTE: The U-Haul damage waiver phone app was not working correctly. When I uploaded my updated photo of the trailer we had just rented, the app failed and showed an error message. I called the U-Haul office and they texted me another link to my phone but it failed again once I uploaded my photo.

Randolph M. 
Rating:
5.0

Dave the manager was awesome to deal with was there from beginning to the end constantly offering help and suggestions I would recommend him and that location to everyone

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Eric Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN V. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

I don't know, everything was great, including the fellows at the store. They were very helpful. Thank you!

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

bruce N. 
Rating:
5.0

Friendly staff, very efficient

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Sherelle S. 
Rating:
5.0

The Uhaul stores that I go to are , Mgr Dana's in Lower Burrell and Mgr David's in Holiday Park. Both are great stores and you are quickly waited on to get your equipment.. Nice people , friendly, will answer any questions you have . Thank you Uhaul for your being a very good user friendly rental equipment company.. God Bless you and all your excellent people!! Keith

keith A. 
Rating:
5.0

Perhaps a little more help for the folks that work there on check-in. The guy there was very busy. Did a great job though.

Larry S. 
Rating:
5.0

David was the best. Extremely helpful and went the extra mile to get me loaded. Kudos to him.

Joseph J. 
Rating:
5.0

Nothing. Keep it up.

Jason B. 
Rating:
3.0

The 8X12 was so dirty all my furniture were covered in a heavy dust.

David R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
1.0

Give the guys at monroeville location more money

James E. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

The U-Haul "online vehicle collection" option was a complete waste of time and wouldn't work. After 10 minutes of errors I had to give up and just go into the location anyway.

Ross E. 
Rating:
4.0

Customer did not leave a comment.

SCOTT R. 
Rating:
4.0

Good dudes especially Dave. I reserved a 10' truck on a Wednesday. Dave called me Friday the day before I had to move my daughter and said you don't have any we'll give you a van. I was pissed but what could I do but say ok? That's the crappy part of your business, like Seinfeld says what's the point of a reservation? Besides I know it was his boss making that call, not him. I'd like to meet that jerkoff. Anyway, when I got there Saturday to pick up this crappy ass van, that might not have fit what I needed to move, Dave came through and got me a truck. He's the man! Thanks. The manager, he can bite my ass.

Chris T. 
Rating:
3.0

Customer did not leave a comment.

Tosha R. 
Rating:
5.0

First Class experience

Sue J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

David has been an absolute blessing to my family during the loss of our father. His kindness and attentiveness to our needs was above and beyond and one of the most outstanding customer service experiences I/we have ever had!

erin G. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

The employee working was very friendly, made it a great experience. Got the trailer on and off with ease, had a great personality while doing everything.

Michael N. 
Rating:
5.0

Extremely smooth drop off. There was an attendant in the lot when I pulled in who quickly check in the equipment and sent me on my way. I was back on the road in less than 5 minutes.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
3.0

Would not use motorcycle trailer again. It has absolutely no shocks so every bump brings anxiety. The speed caps you at 65 mph without fearing the wheels will burn off. I will be purchasing my own motorcycle trailer in the future.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
3.0

Customer did not leave a comment.

SVEN J. 
Rating:
5.0

Customer did not leave a comment.

Emrah D. 
Rating:
5.0

Both the app & the website were unable to correctly process my rental for Mobile Pick Up; the app kept erroring out, & the website couldn't handle an updated address on a driver's license. Had to go in to the store & have an employee process the rental instead. That said, the employees were first-rate and worked around U-Haul's technological shortcomings like pros.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Peyton L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Double check the mileage BEFORE renting to customers. I was charged for 85 miles extra that I did not drive and never saw anywhere where it noted the original mileage. I know the route I drive as I've driven it hundreds of times and there is no way I drove an extra 85 miles.

Jeremy B. 
Rating:
3.0

While the equipment was clean, both back tires were completely bald. I did not notice until I was loading the van. Luckily the roads were dry or the van could have easily been in an accident due to the poor condition of the tires. I pointed them out to employee when I returned the van. He did not seem to care

Terry S. 
Rating:
1.0

We have receipts and pictures of the fuel guage being at 3/4 and they still charged us for fuel.

Cheri L. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
2.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Irene D. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
2.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Service representative was great

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Martania F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

LEONARD M. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Good price, great people and no waiting.

Gene Q. 
Rating:
5.0

The gentleman at the desk was very professional and extremely helpful. My dad passed away and he made sure I had everything I needed for storage. Recommend highly

Erin G.  |  First Impressions 
Rating:
5.0

Made my first online reservation for this location. Friendly staff. Easy checkout. Vehicle in excellent condition. Easy return. Thanks Mike and Dave!

Vivian K. 
Rating:
4.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Ismael J. 
Rating:
4.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Bethann L. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Quick and easy!

Travis T. 
Rating:
5.0

It was worth the money .we moved our daughter home from college

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Chadd M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Price is a little expensive but works for my business. I had to throw away some trash in the truck but overall staff was awesome.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Great employees

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
4.0

Customer did not leave a comment.

Hal F. 
Rating:
5.0

Customer did not leave a comment.

LADISLAV S. 
Rating:
1.0

Trailer broke down, their phone didn't work!!! Had to send my son in law to their office for help. Still took 6 hours. Will go somewhere else next time. Very unhappy and not professional!!!

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Tameisha W. 
Rating:
4.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Great customer service!

Scott C. 
Rating:
5.0

Staff was helpful

Eric Z. 
Rating:
5.0

Dave was very helpful in securing my reservation. The staff is efficient and polite!

RODGER S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

My truck rental pickup and return went smooth. No problems. The employees were all very pleasant and helpful. I would definitely rent from this location again.

tammy M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
1.0

employee wasnt wearing a mask

Dylan N. 
Rating:
5.0

Customer did not leave a comment.

Kate M. 
Rating:
4.0

Customer did not leave a comment.

amy C. 
Rating:
5.0

I was very happy with the quick service so if its not broke, dont fix it !

John F. 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
1.0

I showed up To my locker and all of my items were gone and I still haven’t heard from a manager as of yet where my things are completely dissatisfied with their service

Curtis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  Overall Experience 
Rating:
3.0

The trailer leaked and all of the contents were wet. It ruined some of our collectable boxes. The staff and prices were good.

Danny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  First Impressions 
Rating:
5.0

I would let encourage people to use humidity controlling device to cut down on mold issues... other than that was great

Derrick B.  |  Overall Experience 
Rating:
2.0

I would recommend a indoor unit. Outdoor units are not up to par. Easy access to rodents and the average rainfall and condensation.

ROBERT J.  |  Overall Experience 
Rating:
5.0

Staff at the Holiday Park facility were very helpful. Tim in particular was very generous with his time. I would use this location again and fully recommend it to others.

Jennifer R.  |  Overall Experience 
No reviews have been submitted for this location.

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