Customer Reviews for U-Haul Moving & Storage at Holiday Park

1,909 reviews

1795 Golden Mile Hwy   Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

(724) 733-1995

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 733-1995

1795 Golden Mile Hwy
Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman that worked there were friendly and very helpful. Would change a thing.

Stacey J. 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
4.0

We asked to receive an email copy of our final receipt and have not received it yet. We still do not know the details of our final charges. This survey came before the receipt.

James C. 
Rating:
5.0

They were great.

Jenifer T. 
Rating:
5.0

Customer did not leave a comment.

Ardis P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie D. 
Rating:
5.0

I scheduled a pick up prior to 9 am when location opened. I was having difficulty with the app. A staff memeber arrived prior to 9am to open location. He politely offered help after he got opened and made sure I got everything okay. He was working away as soon as he got there. He is a great asset to your company. Thanks !!!

Carol S. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
5.0

I am always treated with respect when I rent at this location. The employees are well-trained, and very friendly and personable. I would highly recommend this location to anyone looking to rent a moving vehicle.

craig T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Rakesh D. 
Rating:
4.0

Customer did not leave a comment.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Senior discounts would be nice!

Mary S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Great experience at this location. We rented online, after business hours, for an early morning next day pickup. The truck was ready and waiting when we arrived.

Russ K. 
Rating:
5.0

Nothing it was perfect

Owen P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Not happy with the return location. A closer return location was available yet Uhaul assigned me a new location which I had to drive several extra miles and UHaul ended up charging me for additional miles. At least Uhual should have given extra miles for the change in location.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN F. 
Rating:
5.0

Don't change anything. The folks at the plum, Pa faculty were amazing!!!

James W. 
Rating:
4.0

My original rental truck was damaged to the extent that there was a fist size hole in the roof that was allowing inches of rain water to fill up the inside. Upon returning the truck and initially not receiving any help, the store manager called me. He was able to get me a different larger truck for the same price along with a price adjustment for the inconvenience. All went very smoothly from there. I'm sure if I hadn't rented from this location I wouldn't have gotten another truck quickly or at all for the day of my move. While there should have been a better inspection of the original truck at least the remedy was very good and the delay overall was only about 2 hours.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

eugene S. 
Rating:
5.0

The manager and assistant that helped me were seriously the best service I have had in any industry in YEARS. They made me feel like they really appreciated me being there and that they would go above and beyond to make sure I had an easy move. Moving from my home has been very stressful and I felt like they had my back! Very personable also. I was totally taken aback by such service at Uhaul! I wish them well and I would 88,888x recommend that Uhaul location to anyone.

Melanie W. 
Rating:
5.0

great service had my equipment ready to go!

robert S. 
Rating:
5.0

Dave was very friendly and super helpfu!

Paul S. 
Rating:
5.0

Keep doing the nest service that you can. This is the best customer service I've had from uhaul! My truck was actually there & ready this time, not like the other 2 times when it was delayed & then canceled.

Cindi M. 
Rating:
5.0

Customer did not leave a comment.

Michele W. 
Rating:
5.0

Great customer experience.

Troy M. 
Rating:
4.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Sonny N. 
Rating:
5.0

Just a great experience overall! Will be renting again for sure

Kirk K. 
Rating:
3.0

Overall experience with this location was good. Overall experience with UHaul was subpar. The customer service department has long wait times. The pick up location was initially almost an hour from where I scheduled the pickup after talking to rep they found one 30 minutes away. Still an inconvenience but why did I have to debate to find the closer one why wasn't that initially offered. Tried checking the UHaul back in myself upon return kept getting session timed out error. Likely charged $20 addition for this timed out error. Plus the rear taillight was missing most of its bulbs to the point where it looked like it was out so I worried about getting pulled over for that the entire drive. Overall just not satisfied with the customer service. Nothing to do with the Murrysville location.

Tara H. 
Rating:
5.0

Customer did not leave a comment.

tr B. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
5.0

Dave is great. Always has been the best to help me with my needs. Vern Demich

VERN D. 
Rating:
3.0

Interaction with the staff was very poor.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

We have rented 3 times in the last 30 days and the team at the Golden Mile Highway location were amazing. Dave is always friendly and efficient. Love the team there!!

Angel P. 
Rating:
1.0

I got sent to the wrong location to pick up my dolly and the oevel of dishonest at east Petersburg location is high when i ask them about it. The manager there is very rude. U can't run a business with this kind of attitude!

Nebiyat N. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Jillian G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

We'll stocked with equipment.

David F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

As far as I'm concerned... nothing. My experience was great. Thumbs up to David Macieski.

denins C. 
Rating:
4.0

Customer did not leave a comment.

jessica M. 
Rating:
5.0

I can't think of anything they were very good at what they do!!

marian M. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

We usually get really great, clean trailers, but this one looked like it had been run just about ragged. The guys who were there when we dropped off acted as though we were a pretty major inconvenience to their day: I have a difficult time backing up the trailer, and the gentleman (I believe he's the manager) who is usually there is always so kind and accommodating to help hook up/remove the trailer.

Lucy K. 
Rating:
5.0

2 great experiences last week. Top-notch staff. Clean vehicles in nice condition. Appreciate opportunity to rent a pick up for a few hours. Thanks Holiday Park-Monroeville team!

Vivian K. 
Rating:
5.0

Had questions that were answered politely and a situation which made drop off time change and the person we spoke with was accommodating

joseph C. 
Rating:
5.0

Great manager very personable.

Brenden F. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

The guy who installed my hitch was very honest he save me couple bucks. And they were good in time

Reynor T. 
Rating:
5.0

Very smooth picking up the vehicle and dropping it off. Nice friendly staff!

judy W. 
Rating:
5.0

Excellent customer service

Oscar S. 
Rating:
5.0

Dave the manager was Great!! Very professional and personable and making sure all of our needs were met. We will be using U-Haul again thanks Dave for a great experience.

Anthony P. 
Rating:
1.0

Could not be more displeased with this reservation. We made a reservation and when we went to pick up the truck, the manager was very dismissive and told us that the truck was an hour away - we would need to drive there to pick it up. Nothing he could or would do to fix their error. After much discussion about the fact that we were paying movers to sit in our driveway while we did this, he offered us money off and a free bike rack. This still didn't fix our problem so finally we were forced to drive a 15 foot truck, vs the 10 foot truck that we reserved. This was wasted time, wasted gas, tons of unnecessary aggravation and great difficulty driving it in downtown DC. Then, the manager reneged on his promise of a bike rack for all our inconvenience. Horrific customer service and experience here.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Nothing, I had outstanding customer service and professionalism.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Sekhar A. 
Rating:
5.0

Customer did not leave a comment.

Virginia L. 
Rating:
5.0

I have been a customer for many years--Never a problem!

Robert M. 
Rating:
4.0

If you are late they should call you before reassigning your truck to another customer

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing. Employees were awsome as usual and I want to apologize to the employee that was late getting off duty due to my after 7pm arrival. I was planning on leaving the trailer and going on my way but he assisted. I understand he wanted to get off an get home and I'm sorry i head him back.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Colleen D. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

Anurag P. 
Rating:
5.0

Customer did not leave a comment.

andrea A. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

Curt P. 
Rating:
5.0

The team during pick up and drop off were excellent and thorough! They took time to answer my questions and addressed any concerns I had. I look forward to renting from here again!

Robet D. 
Rating:
5.0

The staff at UHAUL Rt#286 Golden Mile highway location go above and beyond to accommodate their customers. I rent cargo vans often for events, they are always dependable and extremely helpful. Dave and Mike have come through for me on several occasions, I appreciate all they do. Great team, great staff. Lydia Hart, Rosebud Floral Events

Lydia H. 
Rating:
5.0

Everything was great.

Dmitry E. 
Rating:
5.0

Thnx

william N. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

Eric Q. 
Rating:
5.0

Very professional and personable. Did a great job in a very timely fashion. Highly recommended.

george G. 
Rating:
5.0

The manager there is great: he's so pleasant and helpful!

Lucy K. 
Rating:
5.0

I had a very large move and ended up needing Two trucks. David (I believe was his name - the general manager) was extremely helpful in securing a second truck very quickly to make this move as easy as possible. I highly recommend working with the Holiday Park Uhaul when given the chance!

Kyle S. 
Rating:
5.0

It was raining very hard when we picked up our car carrier. Although the attendant was getting soaked, he very carefully made sure our equipment was connected properly.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Elaine P. 
Rating:
5.0

Nothing much. The online portal didn't show the move orders in phone. It shows the Unix rental details. Each time I have to find the whole order from my mail. May be the link could be hidden somewhere or it's not easily accessible.

Natarasu T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

The manager was a complete jerk!!!!! The only satisfaction we received was when we called customer service and complained about our situation. Our equipment wasn't there that we needed. We were not notified of this until we got to the establishment. We then had to go all the way to Greensburg to get the truck that we needed. It was a total crap show!!!!!

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Can't think of anything! Thanks

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Diane Y. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Dave and his staff did a good Job to accommodate all my issues and help me extremely with my move and storage needs.

Stephen W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chauna n.  |  Overall Experience 
Rating:
5.0

The manager was very helpful and great! In fact, the whole crew was awesome and had amazing customer service!!

dana r.  |  Overall Experience 
Rating:
5.0

The gentleman at the desk was very professional and extremely helpful. My dad passed away and he made sure I had everything I needed for storage. Recommend highly

Erin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chadd M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
1.0

I showed up To my locker and all of my items were gone and I still haven’t heard from a manager as of yet where my things are completely dissatisfied with their service

Curtis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  Overall Experience 
Rating:
3.0

The trailer leaked and all of the contents were wet. It ruined some of our collectable boxes. The staff and prices were good.

Danny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  First Impressions 
Rating:
5.0

I would let encourage people to use humidity controlling device to cut down on mold issues... other than that was great

Derrick B.  |  Overall Experience 
Rating:
2.0

I would recommend a indoor unit. Outdoor units are not up to par. Easy access to rodents and the average rainfall and condensation.

ROBERT J.  |  Overall Experience 
Rating:
5.0

Staff at the Holiday Park facility were very helpful. Tim in particular was very generous with his time. I would use this location again and fully recommend it to others.

Jennifer R.  |  Overall Experience 
Rating:
2.0

Had a single U Box shipped to this location. Contacted Customer service to schedule pick up. Box was not ready for transport upon my pickup. Unload into new truck Staff member was extremely helpful.

Paul G.  |  Overall Experience 
No reviews have been submitted for this location.

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