Customer Reviews for U-Haul Moving & Storage at Holiday Park

1,866 reviews

1795 Golden Mile Hwy   Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

(724) 733-1995

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 733-1995

1795 Golden Mile Hwy
Monroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

We'll stocked with equipment.

David F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

As far as I'm concerned... nothing. My experience was great. Thumbs up to David Macieski.

denins C. 
Rating:
4.0

Customer did not leave a comment.

jessica M. 
Rating:
5.0

I can't think of anything they were very good at what they do!!

marian M. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

We usually get really great, clean trailers, but this one looked like it had been run just about ragged. The guys who were there when we dropped off acted as though we were a pretty major inconvenience to their day: I have a difficult time backing up the trailer, and the gentleman (I believe he's the manager) who is usually there is always so kind and accommodating to help hook up/remove the trailer.

Lucy K. 
Rating:
5.0

2 great experiences last week. Top-notch staff. Clean vehicles in nice condition. Appreciate opportunity to rent a pick up for a few hours. Thanks Holiday Park-Monroeville team!

Vivian K. 
Rating:
5.0

Had questions that were answered politely and a situation which made drop off time change and the person we spoke with was accommodating

joseph C. 
Rating:
5.0

Great manager very personable.

Brenden F. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

The guy who installed my hitch was very honest he save me couple bucks. And they were good in time

Reynor T. 
Rating:
5.0

Very smooth picking up the vehicle and dropping it off. Nice friendly staff!

judy W. 
Rating:
5.0

Excellent customer service

Oscar S. 
Rating:
5.0

Dave the manager was Great!! Very professional and personable and making sure all of our needs were met. We will be using U-Haul again thanks Dave for a great experience.

Anthony P. 
Rating:
1.0

Could not be more displeased with this reservation. We made a reservation and when we went to pick up the truck, the manager was very dismissive and told us that the truck was an hour away - we would need to drive there to pick it up. Nothing he could or would do to fix their error. After much discussion about the fact that we were paying movers to sit in our driveway while we did this, he offered us money off and a free bike rack. This still didn't fix our problem so finally we were forced to drive a 15 foot truck, vs the 10 foot truck that we reserved. This was wasted time, wasted gas, tons of unnecessary aggravation and great difficulty driving it in downtown DC. Then, the manager reneged on his promise of a bike rack for all our inconvenience. Horrific customer service and experience here.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Nothing, I had outstanding customer service and professionalism.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Sekhar A. 
Rating:
5.0

Customer did not leave a comment.

Virginia L. 
Rating:
5.0

I have been a customer for many years--Never a problem!

Robert M. 
Rating:
4.0

If you are late they should call you before reassigning your truck to another customer

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing. Employees were awsome as usual and I want to apologize to the employee that was late getting off duty due to my after 7pm arrival. I was planning on leaving the trailer and going on my way but he assisted. I understand he wanted to get off an get home and I'm sorry i head him back.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Colleen D. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
4.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

Anurag P. 
Rating:
5.0

Customer did not leave a comment.

andrea A. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Tammy G. 
Rating:
5.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

Curt P. 
Rating:
5.0

The team during pick up and drop off were excellent and thorough! They took time to answer my questions and addressed any concerns I had. I look forward to renting from here again!

Robet D. 
Rating:
5.0

The staff at UHAUL Rt#286 Golden Mile highway location go above and beyond to accommodate their customers. I rent cargo vans often for events, they are always dependable and extremely helpful. Dave and Mike have come through for me on several occasions, I appreciate all they do. Great team, great staff. Lydia Hart, Rosebud Floral Events

Lydia H. 
Rating:
5.0

Everything was great.

Dmitry E. 
Rating:
5.0

Thnx

william N. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

Eric Q. 
Rating:
5.0

Very professional and personable. Did a great job in a very timely fashion. Highly recommended.

george G. 
Rating:
5.0

The manager there is great: he's so pleasant and helpful!

Lucy K. 
Rating:
5.0

I had a very large move and ended up needing Two trucks. David (I believe was his name - the general manager) was extremely helpful in securing a second truck very quickly to make this move as easy as possible. I highly recommend working with the Holiday Park Uhaul when given the chance!

Kyle S. 
Rating:
5.0

It was raining very hard when we picked up our car carrier. Although the attendant was getting soaked, he very carefully made sure our equipment was connected properly.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Elaine P. 
Rating:
5.0

Nothing much. The online portal didn't show the move orders in phone. It shows the Unix rental details. Each time I have to find the whole order from my mail. May be the link could be hidden somewhere or it's not easily accessible.

Natarasu T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

The manager was a complete jerk!!!!! The only satisfaction we received was when we called customer service and complained about our situation. Our equipment wasn't there that we needed. We were not notified of this until we got to the establishment. We then had to go all the way to Greensburg to get the truck that we needed. It was a total crap show!!!!!

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Can't think of anything! Thanks

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Diane Y. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

The truck I received was brand new but the alignment was off. The tires were in great shape but with the alignment off I consumed more gas than I should have. Numerous call to customer service and still haven't received any financial compensation. Very frustrating.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
4.0

Not much. Staff was knowledgeable and answered all questions.

William B. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Not a thing… EXCELLENT SERVICE

GWENDOLYN F. 
Rating:
5.0

Rent from here or call to rent. The website was horrible and this location was very helpful. Also the manager there was suppoer helpful in correcting issues

William H. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer service was excellent, extremely helpful

Chris R. 
Rating:
5.0

Thank You! Made online reservation. Dave quickly finished check out. Reliable and very clean vehicle. Mike quickly completed check in. Great and knowledgeable staff with good sense of teamwork.

Vivian K. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Everything was great

William Matthew W. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK T. 
Rating:
5.0

Very professional and helpful!

nathan S. 
Rating:
5.0

Customer did not leave a comment.

bern M. 
Rating:
5.0

This location is excellent. Dave and his team have top notch customer service!

Ramona B. 
Rating:
4.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Can't think of anything.

Annet C. 
Rating:
4.0

I was looking for mattress bags with handles for our move bit they were out of stock. I had to drive to a different u-haul location to get them. The van we rented was clean and was easy to drive. The staff was friendly and helpful.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Jeff U. 
Rating:
5.0

Dave is the man !

Anthony M. 
Rating:
5.0

Friendly and efficient

Jonathan P. 
Rating:
5.0

This location was flawless, however, my entire experience leading up to this rental was absolutely awful. Had nothing to do with Holiday Park, but I kept getting shifted to different U-Haul locations because none of them had the truck I'd reserved more than a week before. What's the point of making a reservation if the truck I reserve is unavailable. I understand that truck return is contingent upon the previous customer returning their truck, but it seems completely futile than to have a reservation system. Like I said, however, the Holiday Park location staff were absolutely wonderful.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Staff was very friendly and made my rental painless

leon R. 
Rating:
5.0

The staff is excellent

Joseph B. 
Rating:
5.0

Not anything for the particular store, but mounting grab handles inside the back doors of the van would be beneficial.

Randolph S. 
Rating:
5.0

Friendly and efficient.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Employees are always helpful, friendly and courteous.

Wilbur T. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Lucy K. 
Rating:
4.0

Guys there did a very good job.

Chris T. 
Rating:
4.0

Suggest better attention to interior cleaning if pick up trucks and other vehicles

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Dave and his staff did a good Job to accommodate all my issues and help me extremely with my move and storage needs.

Stephen W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chauna n.  |  Overall Experience 
Rating:
5.0

The manager was very helpful and great! In fact, the whole crew was awesome and had amazing customer service!!

dana r.  |  Overall Experience 
Rating:
5.0

The gentleman at the desk was very professional and extremely helpful. My dad passed away and he made sure I had everything I needed for storage. Recommend highly

Erin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chadd M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
1.0

I showed up To my locker and all of my items were gone and I still haven’t heard from a manager as of yet where my things are completely dissatisfied with their service

Curtis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  Overall Experience 
Rating:
3.0

The trailer leaked and all of the contents were wet. It ruined some of our collectable boxes. The staff and prices were good.

Danny P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daithen m.  |  First Impressions 
Rating:
5.0

I would let encourage people to use humidity controlling device to cut down on mold issues... other than that was great

Derrick B.  |  Overall Experience 
Rating:
2.0

I would recommend a indoor unit. Outdoor units are not up to par. Easy access to rodents and the average rainfall and condensation.

ROBERT J.  |  Overall Experience 
Rating:
5.0

Staff at the Holiday Park facility were very helpful. Tim in particular was very generous with his time. I would use this location again and fully recommend it to others.

Jennifer R.  |  Overall Experience 
Rating:
2.0

Had a single U Box shipped to this location. Contacted Customer service to schedule pick up. Box was not ready for transport upon my pickup. Unload into new truck Staff member was extremely helpful.

Paul G.  |  Overall Experience 
No reviews have been submitted for this location.

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