Outstanding experience. Very friendly staff.
RONNIE JCustomer Reviews for U-Haul Moving & Storage at Holland Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff are friendly and helpful!!
WILLIAM LU-Haul in Suffolk, Virginia on the Holland Road location are exceptional at every single task that, needs to be done, have to be done, wants to be done, don't want to be done but do it because of the respectful, caring , helpful ways that flow deep within people that carry authority with friendly smiles that fills a person with joy when their having a bad day or an excellent day but I know everyday a new day and in due time it will, TELL!!!!!!!
Shannon C | First ImpressionsNot take advantage by trying to get more money. God, Have a one of teaching people a lesson. Doesn’t matter if it’s you losing your memory or you suffer before you leave this world. Be kind, Be honest and don’t take advantage of people just because you can. When you know it’s wrong. The $72 will be paid now ask yourself is this how you conduct business by over charging someone $172 for 1 day. When the uhaul was returned that same night. Y’all will lose more in the end. God. Bless!
Lisa PVery easy to find and navigate.
CHARLES KExcellent service and equipment.
Calvin SVery nice and helpful very clean thank you
DAVID RCustomer service was great, it was my first time renting and she explained everything to me in detail and even showed me the process up to returning it. However, the truck itself was kind of dangerous to drive due to the steering wheel not being aligned, you have to steer it most to the right to make it drive straight which was kind of off but everything else was great. Just throwing it here so it can be inspected or something.
FRANCESCA LThis staff made my rental easy. They were very knowledgeable and friendly. The truck I rented was very clean.
SYLVESTER CNone
CHESTER LEverything was well pleased, they were busy in truck return but they contacted me and let me know that I was getting money refunded
CARLETTE DThe customer service in Suffolk Va was impeccable. They showed me how to hook and unhook the trailer, and they also gave e me written instructions as well. I would surely use them again.
EDWARD JThe customer service was excellent. The truck and trailer we rented were actually ready early for pick up (we arrived earlier than our scheduled reservation time). There was a safe lot for us to leave our personal car during our rental period. The only improvement I would recommend is to fix the large pothole in the driveway/lot. We will definitely use this location again if we need to rent a UHaul vehicle!
SANDRA LThanks for everything
Addie FN/A
JEREMY RGreat service, quick, easy transaction. Gentleman hooked up the trailer for me, and unhooked it for me and pushed it half way across their parking lot when he realized I was having an issue backing it in. Thanks for a quick and easy move!
MICHAEL JEasy check in/checkout process.
cole m | Overall ExperienceI reserved a truck in my area which was Chesapeake, instead I had to drive 29 miles out of the way to pick up in the deep of Suffolk. I really felt like I paid too much for U-Haul. Rate was 49 miles over what I traveled. Even the gentleman at the drop off location at my destination said it was higher than he had seen before. I really think there should be a credit back to customers in situations like this. Because if we go over quoted miles we definitely get charged.
RAMONA EThey always provide me with great service
David KEverything was as it should be.
Blake WThe staff at the Holland Road location are always professional and friendly. There are several Uhaul locations nearby but I change my requirements when possible so I can rent from this location.
CHARMAYNE BVery professional, friendly and knowledgeable
MAXINE HI had no issues with the service at the Holland Rd location. However, I initially reserved a 15' truck at Meadows Express, 31059 Smiths Ferry Rd, Franklin, VA. I received a phone call the following morning telling me there was no 15' truck available. I was told they did have a 20' truck available and the representative stated he would reserve that at the same cost as the 15'. I received email confirmation for both reservations. However, that night at 7pm--the night before my planned move--I received a call from another representative stating they only had a 26' truck available at that location. I asked how was a 20' reserved if they only had a 26'?? No possible answer. I agreed to the 26' truck due to being in need of a moving truck. Upon arriving at the site on 11/15 for pick up at 7:30am, I received a text stating some of my "equipment" was not available and it supplied a phone number to contact. I made contact at the number provided and was informed there was no way to access my truck via app, that I would have to wait until the store opened. At that I informed the rep that there was no way the 26' truck would fit at my townhouse complex and that all other sizes of trucks were sitting in the lot. I was informed they were all rented. The only option I had was to travel 40mins to Suffolk to pick up a truck at the Holland Rd location. It was a very frustrating experience overall. It put me behind in my moving and held up the movers I had. Is there any way that you can update the app to only show what is available at each location???
Elizabeth TI have nothing but positive feedback to give regarding my experience at the facility with the representative who helped during pick up and the cleanliness of the truck. This was my first time driving a U-Haul truck and it was scary. Probably because I had never driven one. Lol. But I appreciate all of the help from the team at the office and will refer everyone I know to go to this facility for moving needs!
ADRIAN HNo improvement needed, A+ overall rating for this location, excellent customer service
WENDELL MGreat staff! Knowledgable, helpful, friendly, fast. So on top of things that its amazing.
MARLON JI felt like the staff needs more help! It was great customer service, but it seemed like the staff was overwhelmed! Please hire help if able!!
KATELIN BJUST KEEP DOING WHAT YOU ARE DOING. THANK YOU
PHILLYS KCreated a reservation and purchased their daily insurance online. After providing a license, I was handed keys to their pickup truck and out the door in about 15 minutes. No issues with performance. The flatbed was a little hard to clean out, but I believe that's my inexperience more than a truck problem. The only inconvenience was trying to scan the QR code for the "Mobile Return" after 7:00pm. It doesn't work, luckily a nice employee came out and assured me it'd be ok. It was! I would rent from here again!
Isaac BVan was clean enough, I guess. The windows were really dirty we had to stop early on to clean them. Looked like white dog or cat hair in seats.
MICHAEL DKeep smiling!
Edward DGreat customer service.
BARNEY EThe whole UHaul team did a great job, we had a situation when we arrived at original location that equipment was not returned by previous renter and there was no other vehicle available there. One call and it was all taken care of and within one hour we were at this location and given excellent 20ft vehicle and extra time and miles to cover our inconvenience. This location was totally professional service oriented and super helpful.
William KBetter customer service. The guy (white guy, bald head, with tattoos) wasn’t very personable. He seemed like I was bothering him the whole time. Then when I was leaving after my pickup I said “Thank you” and his response was “umm hmm”. No smiling or eye contact the interaction.
TERRELL DCustomer service was outstanding.
REGAN HTry to be more helpful, give real customer service. Piss poor service all around... Do better!!!... or lower fee's!!!
King MI selected a location that was closer to my final destination for the drop off and mid move I received a text to drop off the trailer at a location that was further away. Once we dropped the trailer off at the location that the text from uhaul instructed us to I was charged an additional $45 for additional miles. Why I uhaul? I would have never drove to that location to racking up miles but you had me think that I had too. So unprofessional and trashy.
TANYA SEverything was great. The fella that runs the place is great. Hard working and helpful and friendly.
Luke W | Overall ExperienceLocation was fine: U-Haul itself leaked when it rained. Needs to redo the seal.
BRITTANY MStore manager was very nice and friendly. Made renting the vehicle easy. Will definitely do business there again. Thank you.
Timoney FThese ladies are great they go above and beyond to help! They work very hard and keep their customers happy!
TOISIE MThe service I received was excellent. They were friendly and went above and beyond to made sure I had the best service. I will definitely be going back to this location next time I need to rent a trailer or needing moving supplies. Keel up the great work.
JOSUE AThank you!
ANGELA L | Overall Experienceall is well, I see no need for improvement.
Glenn BSuper helpful and caring front desk staff!
JANAE CWas pleasant but she was alone on a Saturday. Busy busy.
TOISIE MGate is and has been broken for well over a year. Hole entire length of road at exit. Meanwhile , two monthly rate increases.
Greg K | Overall ExperienceTrailer tire had a broken belt and trailer vibrated at any speed above 30mph. Not sure how rental location would have know as could not see funny tread wear without close look. Very disappointed in the reservation, was forced at last minute to drive 40 minutes out of my way to get the trailer. Did not honor requested pickup location and no indication until night before pickup.
Michael MThe facility was well maintained, however the trailer that I was given was not well maintained on the inside as one of the slats on the inside was not attached to the wall. Also this comment has nothing to do with location but when reserving a trailer I used a location close to my house and was called the night before saying I had to travel 25 miles out of the way to pick up a trailer. This is a horrible problem that should have been rectified prior to or been provided some sort of reimbursement for have to travel that distance.
ROGER AChristina was very nice and friendly, very professional. Thanks for helping me move my treasures??? Richard Piening
RICHARD WThe end process of checking in on the app was not good. The app went out as I was trying to take the pictures of the trailer. Could not get it back. I hope that I will not be charged with extra due to the app cutting out.
JARRON BThank you for all of your help Christina!
Jessica T | Online Move InDoors on units need to have a tighter seal. When it rains it going under the door into the unit. Every time I turn around the price of the unit was going up without explanations. But other than that it was a great experience being with U-Haul. Always access to the unit
lamonte J | Overall ExperienceThe manager and staff are always so helpful. Listening and solving my needs.
SYLVIA K | First ImpressionsI have not had this storage since May so why is it saying check out June 18!
MONTOYA B | Overall ExperienceThe paths between buildings are tight for a large truck.
Angela L | First ImpressionsChristina & Corbin were extremely helpful & friendly
RICHARD P | First ImpressionsStaff very friendly, courteous and knowledgeable! They are unlike any other U-Haul Staff I've ever encountered! Very understanding and willing to work with the customer. Never had an issue with my personal belongings being stored there, I trust them totally! Facility ALWAYS clean. This place is #1 period.
Cynthia W | First ImpressionsCorban was amazing!!! Helped me out with all my questions and pointed me to the right unit and trailer I needed! Also aided my with setting up my Upack for my move!! Awesome guy! Thanks!
NATHAN M | First ImpressionsAs usual the overall experience was great and the staff was awesome
MONICA P | Overall ExperienceAll good except the 26 ft truck. I have had several uhaul trucks over the years. This one was the most uncomfortable, hardest riding, CONSTANTLY bouncing vehicle I have ever been in. I am just thankful I only had a short distance to go. It would have been impossible to have traveled a long distance. I say again—IMPOSSIBLE!!!!!!!
Don S | First ImpressionsStaff was great. I had an unusual circumstance and they helped me with it. I cannot thank them enough!!
Sheilah S | Overall ExperienceCorban is a very friendly and customer oriented employee.....the site is very clean and very well-maintained! My first impression of the office was a clean smell. I clean houses for a living and was very impressed!
deanna b | First ImpressionsThanks great service
Loretta J | Overall ExperienceEasy and seamless move-in. Highly recommend!
MICHELLEAYESHA F | First ImpressionsThe Staff went above and beyond to help me keep 3 storage units. I am very pleased with their professionalism. They care so much and work diligently to satisfy the customers. The individual attention is given to Every single customer. This is by far the number 1 Uhaul storage facility in Suffolk.
Cynthia W | Overall ExperienceThe storage container was dirty the unit was not secure at the top. anyone would be able to climb up and over into someone else’s container if they wanted too. The side gate was left open with no security.
Lori G | Overall ExperienceOverall I am happy
MONICA P | First ImpressionsFor the most part everyone was friendly, some employees were very slow but nice with it.
Lolethia J | Overall ExperienceI dealt with Corbin and his wife.Excellent customer service.WhenbI forgot my payment they were kindly enough to give me a courtesy call.And I thank them both
angela c | Overall ExperienceAn amazing company I refer all of my family and friends to these guys.I love the professionalism that they have 5/5
Demetrius C | Overall ExperienceRented here for nearly 3 years. No problems.
Vernon H | Overall ExperienceThe management of this UHaul goes beyond our expectations. They are consistently efficient and professional. They really make the customer feel secure dealing with UHaul
LANNIE C | Overall ExperienceManager was very helpful an went above an beyond to help me very friendly.
Brandy M | First ImpressionsNice and well-kept storage facility. Good room to maneuver your vehicle and equipment around. There is a gate but I've never seen it closed, even after-hours. Seems like they are always under-staffed, but the folks are friendly and will help you whenever to get around. The biggest gripe with this location, there is a giant pothole in the middle of the entrance, very welcoming for an accident to happen and damage customer equipment.
CHALMER T | Overall ExperienceNo comments at this time
DEBRA L | Overall ExperienceBest experience ever! Helped me out of a sticky situation.
Akia S | Online Move InFriendly and no problems Thank you
LELANDWAYDE J | First ImpressionsLocal facility was decent. Website was awful. Numerous problems making payments because even if you change billing info on the website, the address on file at the local facility was what is used as billing address. Even after info was changed on the website! Apparently company policy is only the local office can change your address. People use a storage facility when they move! Address information should be easier to update. I would never recommend Uhaul to anyone.
Sam M | Overall ExperienceThe couple who managed the facility were extremely helpful and pleasant. I will recommend them to family and friends.
Sharon K | Overall ExperienceService excellent
Jesse B | First ImpressionsThe staff at this location was excellent. They were extremely helpful and kind. I will definitely recommend this company to my family and friends.
Sharon K | First ImpressionsThank you for your services
IRIS R | Overall ExperienceWell the first time I tried to get in after hours I could not, because they never setup my password, thereforeIhsd to takea driveto fix the issue. Also I set up for automatic payments due to their advice and lo and behold it was never set up, therefore my first payment was charged a late fee. I had to call to make sure it was set up. I was told they would wave the late fee, but it was not
Tonja H | Overall ExperienceEntrance to the units was always blocked with a large uhaul truck so always had to go around through the exit of the gates as the office staff was always unwilling to move the truck. Office always heavily smelled of Marijuana. One time I was there the man was upstairs screaming at someone, it could be heard fully what he was saying outside the building. Will never suggest this location ever. Makes me not ever want to rent from uhaul again.
Amanda W | Overall ExperienceJayden Kessock is very good at his job and always extremely helpful. I have been renting from this facility long enough to be co-owner and the management at the Suffolk branch is always a pleasure to work with. I would highly recommend this place and this manager.
RACHEL S | First ImpressionsEasy to find, lots of storage units, good experience. Only complaints are the security gates were broken for the last two to three months and the entrance was blocked by trucks being returned on multiple visits to the unit. Hopefully they will fix this very soon.
Mary R | Overall ExperienceThey seem to have a robust U-Haul truck rental business. That is great. However, these trucks are often parked blocking the entrance AND the exits. They assert that this is just the way it is and force customers wanting the use the storage facility to wait. This is a poor business practice and is fixable if they had the will to do so. Furthermore, they should be eager to move the vehicles instead of acting like they are being inconvenienced.
Teresa H | First Impressions