My truck was unavailable, which was a 17. I made the reservation online as well as I called to speak with a live representative days prior to needing the truck. They confirmed everything was set. The representative was not accommodating as I had to inquire on a 15. The truck was not large enough and I had to make several trips by vehicle to avoid excessive and expensive mileage on the Uhaul. I called Uhaul the moment my furniture was on the truck because there was not going to be enough room for all of my boxes. I was told someone would call me back in 24 hours, and there was a possibility we could discuss discounting the mileage as it took me 4 hours longer to move then it should have. No call back as of yet. In addition, I was told the truck is guaranteed for the reservation and not the location after I had rented the truck and called corporate. I also mentioned this to the manager when she advised me I went over the mileage. She advised me not to worry about the difference after hearing my concerns only to find out she charged my card when I paid cash. I would have rather paid the $9.12 versus her being dishonest as I now have to pay interest because she charged my credit card. Worse Uhaul location ever! In addition to my complaints there was an upset customer prior to my arrival because there was no truck available for him. He was pretty much left outside and being told not much could be done.Robyn C.
Moving Truck Rental in Suffolk, VA at U-Haul Moving & Storage at Holland Rd
Suffolk, VA 23434
(Off of 58 left at the light before the overpass)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Suffolk, VA 23434
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Go back to paper and pen and ditch the app. Van did not have the mileage or fuel that app showed. I followed the instructions to dispute but of course the app kept crashing when I tried to upload pictures.TERRELLMONTRE C.
It will help customers (especially seniors) to have an area to sit while transacting business. Some of us seniors may have handicap/health issues requiring seating. Your office space isn't adequate for customers and products display. Your office needs more space or re-configured to conduct business.JOANNE E.
They can do a little better answering the phonesJAMES M.
The truck that I had the transmission was going because it would take a long time to shift into gearCYNTHIA B.
Trucks have way too many miles on them, the first truck I pulled out with was returned immediately due to the front end felt like it was about to fall out to the ground and the tires bumped and thumped like they had knots in them! Couldn't steer it, dangerously damaged. That had over 99K miles, and it was a 20 ft I needed. The second truck, only 17 ft, had over 177K miles but it did drive a bit better but still had play in the steering. The only thing I can give compliment to is that it had cold A/C. But hit a bump in the road and OMG! I originally rented for two days/48 hours but returned the truck within 24 hrs due to the condition(s). I paid the same rate for a 17' truck that a 20' or 24' rate was, and I think it should have been the same rate as the 15' truck @ 29.99, not 39.99. That is still too much to pay for these poor condition trucks and put renters/customers at risk of being in an accident! This is not my first experience in my life renting from truck rental, Uhaul or Ryder. Ryder has always given me better trucks to drive, even new from VA to CA or vice versa.KERRY B.
The truck I had was old and had several issues. I understand what it is .... A moving truck but this one should probably be retired. The person at the facility was very nice to deal with..... my only issue is with the truck.JUDSON B.
one of the tires must have a slow leake so i had to put air in the tire. I wish I could have rented this trailer closer to my home. I had to drive an hour to pick it upAMY P.
Nothing to improve. Helpful and friendly people working there.JAMES F.
The young lady seemed to be having a bad morning but I remained pleasant with her. I didn't ask for the insurance and was charged for it and I didn't use the hand truck but I believe the green zip tie broke when I went over the rail road tracks on Turlington Rd (which I did explain). The business interaction was very cold and I don't mind spending money but when you combine both it was less than recommendable. I hope you at least consider what I have explained to you. I left the recommendation not applicable because I try not to be one who complains and I really would like to recommend your Holland Rd location.CRAIG A.
Great courteous, quick service!SULTAN C.
Why is it every time you get a u haul from y'all and pay at the location and return the u haul the always say you owe them for something and you know you don't would not recommend them to no one.URSULA P.
Bigger lotSTEPHEN R.
Professional service, quick and efficientTIMOTHY D.
The truck leaked during a rainstorm in the cab making an unsafe and uncomfortable experience.Chase W.
The sports trailer was not clean, I was the first person to rent it in 4 yrs, but I am not complaining! It performed excellently on the 900 mile+ round trip and everyone on site were great. Thank you very much.KEVIN G.
Just loved using phone from beginner to end.James P.
Great customer service got me on and out. Truck was ready when I arrivedJermaine M.
had a long wait to just open the gate after dropping item off .. no other customer there during that time.REBECCA N.
Nothing at this time.DANIEL N.
I was charged for a furniture dolly and when the truck was returned I informed the customer service rep and she indicated that my bill would be adjusted; however, my final contract had the charge. I have called a few times to get the matter resolved during normal business hours but either the phone just rang or I had to leave a message.DAVIDAM H.
It was amazing and so simple and straight forward. The customer service was also above and beyond.Chad H.
Hitch was difficult to tighten on ball.JOSEPHANTHONY B.
I had issues returning the van after hours. After getting in touch with customer service, an operator stepped me through the process and helped me complete my return. Thanks U haul.RICHARD C.