Customer did not leave a comment.HECTOR C.
Customer Reviews for U-Haul Moving & Storage at Hwy 124
Snellville, GA 30078
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Miri P.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.JANE E.
Very friendly. Facility was clean and well organized. No issues at all.Kevin M.
Customer did not leave a comment.SHANNAN S.
I've been a customer for 5 years and I never had any problems with the staff or the facility. If you pay your bills on timeJOSEPH J. | Overall Experience
Customer did not leave a comment.Shannan S.
If a client puts in a percentage of gas more then normal and well kept vehicle given ,.uhaul should give back a percentage discount aswell for next Rental.VERONICA H.
Customer did not leave a comment.Chris B.
The 26' truck was not brought out to be checked out. We rented a dolly and no one at Uhaul checked to see if the dolly was in the truck. My husband had to maneuver this 26' truck out of a tight parking space in a busy lot. We get all the way home only to find out there was no dolly so I had to go back and get it. They did not even load it in my car, basically just handed it to me. I am a 59 year old woman with a bad heart. I was now supposed to lift this dolly up and get it in my car by myself. I was also verbally abused by another customer in the lot as I sat waiting while my husband tried to get the truck out of the parking space without hitting anything that was around him.JEFFREY J.
Customer did not leave a comment.OLLIE H.
Customer did not leave a comment.BRIAN D.
The owner was very accommodating and got me in and out within minutesNICOLE H. | First Impressions
Customer did not leave a comment.ALBERTO S.
Customer did not leave a comment.ADELINE C.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.JEFFREY J.
Customer did not leave a comment.RENEE D.
Customer did not leave a comment.ELIJAH C.
I appreciated the assistance with attaching and detaching the equipment to the hitch.JORDAN F.
Excellent customer service!!JEFFERY M.
Customer did not leave a comment.Walter S.
Customer did not leave a comment.Jeremy T.
Customer did not leave a comment.AMEL H.
I am under the impression that I if I did not sweep out the cargo area upon return of the truck I would be fined an additional 25 for a clean up fee. When I picked up the truck there was red clay all over the floor requiring me to sweep the truck twice. I can understand that this place was busy with the holiday weekend but if the pervious user of that truck did not sweep it out and was fined, as I have been led to believe they were, then the cargo area should have been cleaned by your staff when I picked it up as that is what the 25 dollar fine represents. In my opinion, if this person was fined it should be refunded to them.Andrew C.
Online check in process is not good - system does not complete the process and you have to go into the facility anyway.JANET C.
Customer did not leave a comment.TERESA H.
Customer did not leave a comment.Katelyn R.
This was an awesome experience, the Scenic Highway team was friendly, quick and efficient. From reservation, to pick up, to drop off it didn't even take 30 minutes combined!!! I will definitely be back when I have a need for a larger vehicle. Thanks for the great experience.SYBRON D.
Customer did not leave a comment.Donna P.
The sun visor clip was missing and the visor kept moving around and was very annoying. Also the headlights were misaligned causing poor visibility at night.PAUL W.
Customer did not leave a comment.ADETOLA O.
If a customer reserved a dolly have one available or pull one off the floor. I've rented from this location several times and the company should order additional dollies. The appliance dolly is no good and when I complained about the condition of the dolly and how you couldn't use it, the manager apologize but doesn't do anything to make it right. I requested a regular dolly and received a broken appliance dolly as a workaround. I was very disappointed.My last reservation I reserved a dolly and they didn't have any available at my pickup time. I had to purchase a dolly. The manager didn't discount or Pull one off the floor. He just said, "I'm sorry about that." I was very disappointed. At least I'll never have to rent a dolly from you guys again. This could make a customer decide to use another company. Please be proactive and consider your customers.RESHARD A.
I just didn’t like that it took them a week and change to realize I moved out my unit & tried to charge me plus added a late fee .Jodi E. | Overall Experience
Customer did not leave a comment.MARCELINO S.
Customer did not leave a comment.ROMYR D.
The truck had a strong smell of old cigarette smoke. I would think there should be something you can do to get rid of that smell.EDITH M.
Nothing. My check in and check out process was smooth and effortless!Christina M.
Customer did not leave a comment.Bernard T.
The person that was checking my truck in was very professional and polite.KENDALL G.
No place to park. All the workers cars were blocking the loading docks. That made it very very difficult to load a 10-ft truck.. Also no one showed us were our storage room was. They just gave me a piece of paper and highlighted it.Audra W. | First Impressions
They should help customers more in making the right decision for what rental equipment is needed. Itd not always a customer have valid bank accounts. So people use prepaid cards. We had to go back and forth to put money on a card they didnt except. Then they tell us about a 100.00 deposit to get a truck we could have gotten from From the beining.VICKI B.
Customer did not leave a comment.BRIAN S.
Everything was great.INEZ J.
Customer did not leave a comment.Tyesha F. | Overall Experience
Thank youERROL K.
There was fresh black paint on the back bumper tailgate area that made the roll up door stick. It was gummy and was probably not cured enough. Next time make sure the paint is set before a customer leases a truck. We had to be careful not to get the black paint on us or our things.MARION C.
Customer did not leave a comment.Gerald T.
The furniture dollies requested not available. Went to nearby location and was only able to obtain 1 instead of the 2 requested. Additional equipment is not available the majority of the time I rent vehicles.KENNETH H.
Returned in 2 days still had to pay for 3 days, but still a reasonable priceTHOR B.
The second unit - which I had booked online - had no lock inside as promised according to the rep. When I went to the office, I realized I needed an additional (3rd) unit. The rep decided it was more important for her to sell me my third unit and THEN charge me for a lock, rather than to inform me that I would get a free lock if I stood there and booked the unit online. She knew it and decided not to give me that option. Even when I mentioned it after the sale. Bad business.ANTOINETTE E. | Online Move In
Customer did not leave a comment.CHRISTOPHER L. | First Impressions
Customer did not leave a comment.Donald G.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.MARTIN M.
Customer did not leave a comment.CLARENCE N.
Just about every time i went into this storage place it smelled like a dead rat. i'm not sure what is being done about that but the smell is enough to make you want to puke. the staff are very nice however i didnt appreciate knowing there was a possibility mice were running through my things. i had the wings of a dead cockroach when i removed my things from storage. that did it for me. :(Andrae V. | Overall Experience
Customer did not leave a comment.RAVEN N.
It smelled like something rotten by the enterence. The u-haul truck I rented was in bad shape. Broken side mirror and attached with a duct tape and that is a security concern. I brought it up to one of the employee. He was a nice guy and took care of it right away.Ilham P. | First Impressions
Customer did not leave a comment.PHILIP B. | Overall Experience
i ALWAYS HAD GREAT SERVICE FROM GREAT STAFF MEMBERS.PIERRE N. | Overall Experience
Customer did not leave a comment.WILLIAM W.
The van I rented was new only 1800 miles on it. Unfortunately someone who had previously rented it had smoked heavily in the van, it's all you could smell. This is not Uhaul's fault but it's unfortunate that a brand new van was treated this way.Gary O.
I'm a frequent flyer at U-Haul and will only have great comments for U-Haul. I love them!Angela P.
I moved from New York in 2004. I had 3 storage units. I had a hard time financially but was able to maintaine my storage units. After almost 17 years of storage I decided to clear out the units and go through my stuff and be a blessing to someone. Thank you for securing my belongings all these years.PATRICIA A. R. | Overall Experience
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Patricia R.
The first van smell like someone smoked a couple packs in it. When I the 2nd can it was fine. Wished they had fixed the broken mirror.CALDINE B.
Really good people. Great customer service. Vehicles were very cleanYEMAL M.
Customer did not leave a comment.KALIYA S.
The lines were long and the center was not well staffed.MARK R.
This time I had no problem with the staff at this location. ThanksROBERT B.
If there were a star rating below 1 I will rate it as that. This storage facility have no type of loading and unloading space. Every time I went there were no parking, there was always an odor very horrible, it smelled like death. The employees there seem to be all young and playful (speaking only on the young ladies). I will never deal with U-Haul storage again...Machele G. | Overall Experience
Called in to get 10x15 - said they had one. Get there and they only have 2 10x10s so I rent both. Get up to the units and they're both 5x10s - this was a Monumental waste of time!Tisha R. | Overall Experience
Checkout was easy, truck was great, facility was clean and organized - great experience other than for the fact that after talking about the need for 24 blankets and paying for them, they were not placed in the truck. Luckily they were able to find a UHaul location by my hotel that had blankets available or this would have been a real hassle. Overall a very good experience. Excellent if it were not for the blanket debacle. Thank you for your service.MARIONDOROTHY T.
Customer did not leave a comment.JOEL G.
Customer did not leave a comment.GABRIELA B.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.RANDY C.
My experience was perfect ...Tisha R.
The lady was very nice it's hard to find customer service like that had no problem with her good work the guy's good and helpful great jobROTTERY M.
Customer did not leave a comment.JOSE D.
The truck needs a front end aliment ..it pulls very hard to the rightGARY P.
Customer did not leave a comment.FRANK H.
Customer did not leave a comment.ASHLEY N.
Customer did not leave a comment.ASHLEY N.
Customer did not leave a comment.JASON N.
Customer did not leave a comment.WILFREDO C.
Customer did not leave a comment.JULIA J.
Very nice to deal with. Had us a truck on very short notice.DANIEL C.
Even thou I reserved a truck several days in advance. My truck was given to someone else. I was in a real bind as I had to move that day. Thank goodness the great manager in hartwell had a good heart and came to my rescue.Linda H.
Fix AC In TruckFREDOLIN P.
Customer did not leave a comment.Kenneth L.
Brought the Uhaul back a day early and with more fuel than I picked it up with, but no credit was given when they charged me more for extra mileage.Jesse P.
Customer did not leave a comment.DEBORAH B.
Customer did not leave a comment.DEZMOND A.
Customer did not leave a comment.Marian R.
I made a reservation at a specific location. When I arrive there the truck was not available. It would've been ideal to inform me that the truck was not available before I arrived so that I could know that I would have to try to get a truck at another location. To me this is poor customer service And not a proper way to inform customers that have a confirmed reservationLORNA D.
Customer did not leave a comment.LAURA C.
Allow more space to remove rented vehicles from the parking lot. This lot is too crowded and unsafe.Daryl B.
Customer did not leave a comment.wilecia g. | Overall Experience
Customer did not leave a comment.CATHY B.
Customer did not leave a comment.ADETOLA O.
Just keep the great staff.KEROL R.
Everything was clean. A tire on one side caused vibration. The only thing I can say is that the price for the time was too high.PATRICIA T.
Keep up the great workSTEPHEN O.
Customer did not leave a comment.MARK A.
Everyone was friendly and had a pleasant appearance. I was a first time renter and if you are you will need a person then can call to verify you. So at 7 am it was a surprise call to my ex-husband, He was in a good mood, thank goodness. The truck was easy to handle and mighty enough to get the job done,. Kudos the the young man who receives the cars for inspection and cleaning, He was professional and engaging,Sharon G.
The first enclosed trailer that was given to me had a back door that was extremely difficult to lift. The young man tried to make it easier with a silcone spray, but I could not lift it. Eventually, the trailer was swapped with a â€œbarn doorâ€ trailer. All of this took a lot of time. I believe the door should have been checked before giving it to a customer.DEBORAH S.
Customer did not leave a comment.WENDOLYN R.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Dave V.
The truck we received had a tailgate that didn't come down, we didn't realize this until we were ready to load our belongings. We had a difficult time getting everything loaded and it too much longer than expected because of this. Upon returning the truck there was no apology or attempt to compensate us for our troubles.ERIK W.
The staff explained everything clearly and left none of my unansweredWilliam P. | First Impressions
The staff at this facility was AMAZING!!!!! They helped me with everything I needed and asked for.Machele G. | First Impressions
Customer did not leave a comment.Ian L. | First Impressions
Customer did not leave a comment.kozman s. | Overall Experience
Taken care of efficiently and effectively! Very knowledgeable staff!Tamara D. | First Impressions
Easy in and easy out no issues even if I was late on my payment they were never rude and I respect that this crisis has people unable to pay on time not because they are irresponsible but because there is no money at times.Michelle E. | Overall Experience
Customer did not leave a comment.Van D. | Overall Experience
Customer did not leave a comment.Felicia H. | Overall Experience
Customer did not leave a comment.Felicia H. | First Impressions
Customer did not leave a comment.SHANNRELL S. | First Impressions
Very convenient, workers helpful and friendly, overall unit was kept cleanellen s. | Overall Experience
I was sad to leave, but, life happens. After more than six years with a storage unit, it was time. My experience was nothing short of awesome. The staff was always friendly, professional and knowledgeable when I needed them. Wishing you all the very best.NEDRA N. | Overall Experience
During a pandemic and financial hardship of job loss uhaul helped with just delaying a payment in 30 days...unlike every other company that gave much more time.Tarsheem T. | Overall Experience
THIS STORAGE FACILITY IS HEAD OVER HEALS ABOVE A DIFFERENT FACILITY WE RECENTLY USED. Thank you for the clean facility!!Ronald W. | Overall Experience
Customer did not leave a comment.DAVID L. | Overall Experience
I am wondering why I paid for climate control when everything had MOLD! Make sure to get the insurance......Ryan o. | Overall Experience
Customer did not leave a comment.Inels B. | Overall Experience
Customer did not leave a comment.Gino S. | Overall Experience
Customer did not leave a comment.Byron B. | First Impressions
This facility is great - clean, convenient and friendly.Greg O. | Overall Experience
only comment is that the area to move trucks around is pretty tight for a novice.Ronald W. | First Impressions
The only thing was, some guys called me to ask, if I had two storage units. I said yes but when I came back to the storage, they had cut off my lock, and nothing was on my unit 1605. Thank goodness nothing was missing. But that was a big time error!!!! They removed my lock and did not replace it. I told them that I had the two units? Big Mistake!!!!Valerie W. | Overall Experience
Customer did not leave a comment.louise b. | First Impressions
Great location, staff and facility.Greg O. | First Impressions
Only hiccup was moving out and not having 24 hour access that I paid for immediately available to me which caused me to have to pay for a extra day for movers and truck.jeffery r. | Overall Experience
Customer did not leave a comment.NATHANIEL S. | First Impressions
Customer did not leave a comment.josius t. | Overall Experience
Customer did not leave a comment.Quinndricka C. | First Impressions
The hours of access are not the best. Additionally I don’t rate excellent because I believe there is always room for improvement!KEVIN H. | Overall Experience
Thank youJaqueline H. | Overall Experience
Georgia location was great but when I picked up my U-Haul truck and Virginia it was horrible they did not charge for the hitch they put the wrong name on my account thenI had to come out of more money the experience was the worst I've ever imagined I did not like the fact that I had to pick up the U-Haul in one spot and go all the way across town to pick up the hitch I hope no one never have to experience the Heartbreak that the stress level that I experienced during my move.Paulette S. | First Impressions
Loading/Unloading dock at the perfect height. The furniture carts incredibly helpful and convenient. The facilities immaculately clean. The elevator conveniently located and a great size. Great experience!Dave V. | First Impressions
The morning staff ladies and gentleman were pleasant and eager to help. The afternoon crew seemed bothered and short tempered. I had to call customer service just to get an answer to a general question because the guy who checked me out was irritated and dismissive. I won’t use this facility again.Edmony C. | Overall Experience
Very Professional & inviting atmosphere. We are glad we picked this facility.Nelson B. | First Impressions
Greatakeveya S. | First Impressions
Prices are too high!Denise D. | Overall Experience
GREAT EXPERIENCEKimberly B. | Overall Experience
Everything was great!! Thank youJennifer G. | Overall Experience
UHaul employees were prompt, efficient, and went out of their way to provide two storage units close together, and they made sure that I was comfortable with my rentals. Top notch people!Frank R. | First Impressions
OkLinda J. | Overall Experience
Accommodations were clean, staff was professional, service was goodYvonne P. | First Impressions
The check in clerk needs customer service training. Serria was dis interested during the entire process. Totally lacking or understanding serving the customer. She is knowledgeable of processes and.James W. | First Impressions
The manager on duty yesterday had been working with me for the past month. He was kind.katina j. | Overall Experience
If you want a real review...you can call me at the 7706864713 number,,,The box here is insufficient for a my true and important comments....The storage rental took too long,,,The truck rental was bad.Brian D. | First Impressions
Easy service in and out, turn in for moving truck.Douglas L. | Overall Experience
Staff was knowledgeable and helpful. The whole experience was good. I would recommend this u haul.karon M. | Overall Experience
N/ANoel L. | Overall Experience
It was decent.STEPHEN F. | Overall Experience
The gentleman at the desk was so kind and helpful and the whole staff has been very nice. It makes a difference so thanks!Christy M. | Overall Experience
I only wish that they had a dumpster. All of the staff were GREAT!debbie a. | Overall Experience
Reliable and cleancorean s. | Overall Experience
The gentleman that helped me was kind and helpful.Paula B. | Reservation
I didn't experience any problems with my storage unit.Joseph W. | Overall Experience
Staff was friendly and professionalDenise D. | Reservation
None.SHAUN T. | Overall Experience
Why set this survey algorithm to "force" me to write additional comments before submission. My entire experience was great EXCEPT for this part. Your survey gets a poor rating. Let consumer just scoreJANICE T. | Overall Experience
Staff was welcoming and helpful towards our needs.Sherna S. | Reservation
The gentleman who assusted us was extremely helpful and had excellent personality. I cannot remember his name. He left for vacation to Florida.deven P. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!