Customer Reviews for U-Haul Moving & Storage at Hwy 14

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hwy 14

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Amber S.
Rating:

Customer did not leave a comment.

Aletha C.
Rating:

Customer did not leave a comment.

Amber H.
Rating:

Customer did not leave a comment.

Mitzia S.
Rating:

Customer did not leave a comment.

Crystal W.
Rating:

Customer did not leave a comment.

Monty B.
Rating:

Customer did not leave a comment.

JASMINE C.
Rating:

Customer did not leave a comment.

Susan C.
Rating:

Customer did not leave a comment.

Delores J.
Rating:

Customer did not leave a comment.

DEBBIE M.
Rating:

Customer did not leave a comment.

Billy S.
Rating:

Customer did not leave a comment.

ROBERT C.
Rating:

General manager at the Lafayette location was very helpful and courteous. I'll definitely recommend this location to family and friends.

James L.
Rating:

Very friendly and competent employees. Great experience! Very organized!!

Mary S.
Rating:

Customer did not leave a comment.

Zetherneal E.
Rating:

Customer did not leave a comment.

STEPHEN S.
Rating:

staff meet me in the parking lot, unhooked the trailer with no issues, very friendly and helpful and easy peesy. thumbs up!!!

ABDEL B.
Rating:

The Staff Was Not Very Professional and Showed A Lack Of Care and Concern For Customers. In Addition A Situation Which Is Beyond Their Control The Computers Were Slow Which Means Outdated Which May Be The Reason For A Generally Poor Enthusiasm For Job.

DEVANTE B.
Rating:

Customer did not leave a comment.

PAUL N.
Rating:

Nothing

SERITA A.
Rating:

Customer did not leave a comment.

Patricia A.
Rating:

Mr Guy was outstanding! He was friendly and very professional and got me in and out in a timely fashion. I will definately recommend my friends and family.

Johnny T.
Rating:

Customer did not leave a comment.

Jessie J.
Rating:

Customer did not leave a comment.

christopher S.
Rating:

Customer did not leave a comment.

VICTORIA T.
Rating:

Notify customers about the oil replacement policy. I was a little confused on whether to fully service the truck for an oil change or just add a quart of oil then return the truck as is. With this in mind, it will be less confusing for the next customer. The attendant that processed my return notified to me that the truck was cleared and nothing more needed to be done. I am grateful for there service and quick return form U-Haul on HWY 14 Lake Charles, LA. Thank you

DONALD W.
Rating:

Customer did not leave a comment.

JOHN D.
Rating:

Customer did not leave a comment.

creola R.
Rating:

Customer did not leave a comment.

ROSINA C.
Rating:

Customer did not leave a comment.

SHIMEKA W.
Rating:

Mr. Gus and Rechelle are very professional and there is nothing I would say they need to improve on. So far so good!

JOHN F.
Rating:

Customer did not leave a comment.

LUCINDA A.
Rating:

Customer did not leave a comment.

AARON G.
Rating:

keep up the good work and service!

TRICIA G.
Rating:

Please have dollies available and let customer know beforehand. I know other customers probably kept or misplaced them.

RICHARD A.
Rating:

Customer did not leave a comment.

RUSSELL SPENCER R.
Rating:

Customer did not leave a comment.

DONALD G.
Rating:

Customer did not leave a comment.

MELINDA W.
Rating:

Uhaul localities we're not a problem, the equipment was horrible

GWENDOLYN H.
Rating:

Customer did not leave a comment.

FREDERICK P.
Rating:

Customer did not leave a comment.

JASMINE D.
Rating:

The interior and exterior of the Uhaul was filthy. The air conditioner was broken. They was a knife left in plain view. I tried calling in to complain but couldn't get through to someone.

PATRICIA T.
Rating:

Just if the customer order something please somehow let us know it's not available before we get there so we can make other arrangements. I ordered furniture pads but didn't get them. Thanks for your service.

KRYSTA C.
Rating:

Customer did not leave a comment.

WILLIAM R.
Rating:

Customer did not leave a comment.

RAYMOND M.
Rating:

They do a fantastic job, the whole Crew. They are all friendly and courteous and professional in what they do. Guy Lour is an excellent Store Manager and has an excellent Crew.

ASHLEY G.
Rating:

Customer did not leave a comment.

Eric N.
Rating:

Customer did not leave a comment.

ROBERT T.
Rating:

asked man who hooked up the trailer if the tires were ok. he said yes they check them each time they are brought in. left tire only had 20 #'s when i checked it at home. i noticed the trailers aren't checked when returned.

Belinda L.
Rating:

friendly faces

Monty B.
Rating:

Customer did not leave a comment.

JAMES G.
Rating:

Wonderful job

MICHAEL B.
Rating:

Customer did not leave a comment.

Steve S.
Rating:

Customer did not leave a comment.

GABRIELLE G.
Rating:

The equipment I ordered was not there when I got there so I had to spend more money to complete the move.. also the movers didnt show

RITA F.
Rating:

The side mirrors to the truck were filthy and when we told this to people both outside and at the desk they said that they didn't clean the mirrors. We also told them that there was mud inside the cab of the truck on the dash and they denied it as if we made this thing up! We understand that we picked this truck up one month after hurricane Laura because we are victims of this hurricane also And that's why we needed the truck, but to expect at least clean mirrors, which are essential in the Driving process, and to have the dashboard free of mud on the inside of the truck, is not too much to ask when you were paying as much for the truck as I was paying!!!. We were not treated like this at the Lafayette location on Ambassador Caffrey. They were extremely nice at that location and extremely helpful. Why can't the people at the location that we live that act the same way?

MARK W.
Rating:

The truck has excessive front end play, drifts on road.

KAREN B.
Rating:

The truck that I reserved was not available, the truck they gave me had a 5 hours time and I was charged by the mile unacceptable

RICARDO F.
Rating:

Customer did not leave a comment.

PHILLIP J.
Rating:

Customer did not leave a comment.

Mary N.
Rating:

Not have to bring it back same day was a long drive to location and had to bring straight back other than that very nice

YULONDA M.
Rating:

The middle and passenger door seatbelts didn't work. Sounds like needs power steering. Needed alignment truck kept pulling to the right the left at times. My passenger had to tie middle and passenger seat belt together for safety then if an emergency arises how was he to get out in time. I did complaint in beat up raggedy truck waiting to hear back. A ride from hell as much as I deal with Uhaul. Yulonda Miller 3373919695

David B.
Rating:

Customer did not leave a comment.

DIFEI W.
Rating:

Customer did not leave a comment.

JOELLE M.
Rating:

Customer did not leave a comment.

Anthony A.
Rating:

I showed up before the location closed at 3:55 PM and the door was locked. I waited for someone to come outside as my phone couldn't get my location to return through the app. After talking to the employee he said that I could put the key in the drop off slot and they would turn it in and mark it on time. I saw the next morning I was charged for an extra day...

ZECHARIAH E.
Rating:

Customer did not leave a comment.

ALONZA W.
Rating:

Customer did not leave a comment.

QUANELA S.
Rating:

Thank you for helping us out on this very difficult time!!

Tyler T.
Rating:

Customer did not leave a comment.

MICHAEL A.
Rating:

Customer did not leave a comment.

JEREMY M.
Rating:

Customer did not leave a comment.

Heather T.
Rating:

Being the first time we've used the Uhaul company, there was a general misunderstanding regarding your rental time allowed. Daily rate was agreed upon but then we were told we had to return it just hours later.

Jason B.
Rating:

Customer did not leave a comment.

MICHAEL G.
Rating:

Attitudes were HORRIBLE!!!! Was sent to 2 different location. Paid for 6 hours by the time they got a truck for me, it was down sized and only was giving 5 hours!!

GLORIA LEMELLE A.
Rating:

Customer did not leave a comment.

John J.
Rating:

Customer did not leave a comment.

BRUCE J.
Rating:

Customer did not leave a comment.

Sandra C.
Rating:

The only reason is because the time we needed to have the truck was in the morning we didn't like the time they had us to pick up the truck.

Zoe D.
Rating:

workers were not helpful nor friendly. I was struggling with the mobile pickup and the staff did not assist me until I asked for the 5th + time. inside was unorganized and hectic when supposed to be socially distancing

TINA H.
Rating:

Customer did not leave a comment.

Edna E.
Rating:

Customer did not leave a comment.

MITCHELL B.
Rating:

Customer did not leave a comment.

Lauren M.
Rating:

I need a copy of my receipt

Kevin M.
Rating:

Customer did not leave a comment.

RACHEL C.
Rating:

Customer did not leave a comment.

JUSTIN S.
Rating:

Customer did not leave a comment.

DEBORAH J.
Rating:

The first week they didnt have my truck that i had reserve,i had to change my reservation to the nex week to 9-26-20. They said i will get 50.00 credit did get it ,gave me the wrong size truck.

KENDAL Y.
Rating:

Customer did not leave a comment.

nick P.
Rating:

Very courteous and helpful during a tumultuous time

Kathy D.
Rating:

Customer did not leave a comment.

idelese T.
Rating:

Customer did not leave a comment.

Taurean H.
Rating:

Customer did not leave a comment.

Rodney W.
Rating:

Customer did not leave a comment.

Joshua G.
Rating:

None at this time

Nadia L.
Rating:

Make the process more simple and user-friendly.

Kathleen B.
Rating:

Customer did not leave a comment.

Cody G.
Rating:

After attempting to return to multiple locations in sulphur la and getting denied we contacted the uhaul 800 number and spoke with an accosiate named Bree. She was VERY rude and VERY unhelpful. The only info I could obtain from her was a drop off location about 30/45 min away (depending on traffic) which was the uhaul main office in Lake Charles La off hwy 14. Upon arrival at this location I pulled up to the front entrances and noticed they where closed. It was 4:08, the location closes at 4:00. A few of the uhaul guys were still present in the parking lot so I asked for advice on what should I do with my return, they where at clueless as me. Lucky I noticed a lady inside and got her attention which she came to the door and I asked what to do with my return. She replied drop it in the parking we will take care of if in the morning. So I did and took a photo of my returned trailer and left. Little to say thanks uhaul for the very unhelpful/unprofessional experience.

BLAINE W.
Rating:

Terrible. Trash. Unhelpful. Unprofessional

ASHLEY M.
Rating:

They gave me a truck with engine light on saying change oil and light was on dash for tires.

MELISSA W.
Rating:

Customer did not leave a comment.

conley w. | Overall Experience |
Rating:

Excellent service and love the people they made my moving and storage easy!

David B. | Overall Experience |
Rating:

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

CHARLES R. | Overall Experience |
Rating:

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

No reviews have been submitted for this location.

Back
To Top