Customer Reviews for U-Haul Moving & Storage at Hwy 14

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hwy 14

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Michael P. on

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Service was great

Eric M. on

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russell h. on

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Kevin C. on

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David P. on

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Great. Professional. Will use them again.

Brandon D. on

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Casy R. on

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The vehicle that was issued to me was clean and presentable. However, the transmission was slipping and wasn't up to par. I'm glad I was local and wasn't on a long haul transition. I strongly suggest replacing the transmission or doing some preventative maintenance on the vehicle that was assigned to me. Thank you!

Taylor C. on

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CINDY LYNN C. on

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I was charged for furniture pads and never received them. So when I dropped the unit off the attendant had to charge me a dollar so he could close out the contract. I attempted to call for a refund and stayed on hold for a vey long time no one ever answered

TERRY B. on

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Rebecca M. on

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Paul O. on

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BACOT w. on

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the staff was friendly, accommodating, very flexible, and very easy to work with. They were open early, allowing us to meet our deadline for return. Again, many thanks!

MICHAEL S. on

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Easy to pick up and even simpler drop off. Great experience!!

MICAH B. on

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Thomas S. on

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Staff was very helpful.

Jeff L. on

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Nothing. Excellent job. Easy to work with.

alfred t. on

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Poor customer service, very rude no people skills.

Michael M. on

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STEVEN B. on

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THOMAS M. on

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Was all very good

MICHAEL T. on

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Clyde O. on

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Getting the truck was quick and then representative friendly

Frederick G. on

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Norris W. on

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Antoinette A. on

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The prices were not the same renting in Texas verses renting in Louisiana. I paid two hundred and something dollars from Texas to Louisiana and four hundred and something dollars from Louisiana to Texas certainly not at all fair. I’ll definitely go with another rental place with consistent pricing the next time.

DAVID A. on

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The AC in the truck went out 2 hours before my destination so I had to drive for two hours down the interstate with the driver side window rolled down in 85 degree Louisiana summer weather.

Carolette W. on

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No issues. Great convenient location!

Jeremy A. on

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Joseph S. on

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Always been great service. No complaints

Jason S. on

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The absolute worst experience. I’m still pissed off. Gave me a piece truck that didn’t work. Experience was bad. I rent trucks monthly and this has w

Jason S. on

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This place tried to scam me out of $58 after I had to rent this truck 2 days after renting there truck a total piece of crap they gave me the was so piss poor I will never rent for the drop off location ever again. I rent almost every month and I was treated like shit. Never again. Guy Said he didn’t care if I wasn’t happy . -10 on service

SONDRA H. on

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these guys do an outstanding job

John V. on

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Antoine A. on

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lenerd s. on

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Wouldn't give me my deposit back

jeff e. on

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Prior to renting a 6x12 uhaul trailer I had a hitch installed at this location. After the trailer was connected the trailer light did not work. The Uhaul service center had wired the harness incorrectly so it it had to be rewired. The inside of the trailer was full of grass and dirt.

VELMA K. on

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Everything was fantastic

craig t. on

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Forrest I. on

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KAREN C. on

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Excellent Customer Service

Troy R. on

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Cris D. on

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Elijah H. on

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customer oriented, good workers, professional. I would use them again.

Troy V. on

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Courtney M. on

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When I rented the U-Haul, I was told I was getting a credit back since the truck was on E when I received it. Well turns it in the next day and it's a totally different story than what the lady told me. Got there and the guy that checked me in was telling me that my amount was due and I could take care of it inside. At that point I didn't know what he was talking about. I proceeded I side to be told that I owe and that I would not be getting a fuel credit. I feel they was double dipping. Because I sure the person that turned it in was charged for not putting the gas in and I was also charged. Then I told her that I should have bought it back how I got it with no gas then the other guy just buts in staying this and that. It was my first time renting going into the store. Sorry to say want be renting from here again.

david s. on

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Show better customer service

Wayne L. on

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Dean F. on

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Brent Q. on

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All the kids did that worked there was play on there phones he literally stood there while helping me while playing on Facebook go inside to turn in the keys 4 kids playing on there phone one person actually working will never use U-HAUL again will be using other company next move this year

William B. on

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Cesar e. on

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Make sure if renting trailers with truck double check wiring harness to make sure trailer lights work

James M. on

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First time I have ever had a location cancel my reservation for being late due to traffic. They changed me the cancellation fee and then took almost two hours to get my rental done. Never got a printed contract, due to their lack of a printer cartridge. Several others were also effected. They had plenty of trailers, so I do not see the reason for cancelling my reservation. Got out so late, that I had to reserve an extra day, due to missing my window at the storage facility. Worst uhaul experience I have had in 25 years. Employee kept messing with his cold sore while handling my license and credit cards. Had the Abreva next to his keyboard. Tristan seemed to be making the calls and had to call his mother constantly.

Walter H. on

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James F. on

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The truck was in poor condition.

stephanie m. on

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My reservation changed to larger trucks twice before pick up. Had to take 26’ moving van instead of 15’ - more gas money for this. Found out that is the only sized truck available for a one-way rental - would have made a big difference to me in terms of rental. That information should be public so that we are informed of your limitations on truck rentals. Thank goodness my boyfriend was there and offered to drive the huge truck plus he had a ratchet strap to hold all of my stuff in the back of 1/2 of the truck so it wouldn’t slide around. Had to spend close to $50 on gas alone. Plus the additional $122 rental. Won’t be renting UHaul again. Please feel free to make it up to me. The employees were very nice and helpful - I believe this is an upper management issue and decision. Just let the public know so they can make correct choices for their moves.

TIMOTHY R. on

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Charles M. on

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The parking lot had holes and the uhaul had muddy tires. The pickup by phone was very detailed, almost dummy proof. Skipping the line was the 1 thing that was getting me through this morning. pickup was off to a good start and the uhaul was ready to be loaded down. The move was quick and painless. 1 load to a storage unit around the corner, now on to drop off. again well detailed directions allowed me to drop off the truck. The one recommendation I would make would be to state that you should turn in the key as well as the lock. No directions concerning the lock so I set and fiddled with it about 10 mins before I decided to look next to me to see how it should be done. Sure enough it was latched differently. In a jiff I was on my way to the key drop off. As I walk up to the entrance looking for the key drop off I spot a slot in the "automatic door." so instead of dropping them in the key drop off and have someone trip over them in the middle of the floor I quickly brought them to the customer service rep and turned and walked away without an explanation.

Beth P. on

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Very helpful and friendly

Beth P. on

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Peggy N. on

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Ed G. on

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Make sure that if you do not have the items that were ordered in advance at the location, you notify the customer so they can make the necessary adjustments before showing up to get the equipment. We ordered, and needed a furniture dolly, but not until we showed up to pick up the equipment did we learn that there was not a furniture dolly available. It made the move next to impossible and created significant problems and additional expense on our end.

Christopher e. on

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On the van description says will hold queen size mattress. It will, but only laying flat, not on edge, roof too low. Minor distinction with big implications.

Kevin P. on

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Again both sites did an excellent job.

Tony W. on

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Have Truck Cleaned. Lights all working. Minors tightened. Truck hooked to trailer. All ready to go for customer. I wait about one hour because none of the above as done before I arrived

JESSIE D. on

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Robert O. on

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john k. on

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Personal were not friendly.

Shedrick C. on

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MAI L. on

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dale m. on

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We use U-Haul on Hwy 14 every time we need a truck and Guy and his staff are always friendly and very helpful.

matthew r. on

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William L. on

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Alberto H. on

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You need to replace rusty chains and hooks. I got the trailer hooked by an U-Haul representative and he did not secure the trailer properly, did not tighten the nut on the trailer causing the trailer to come off the ball and both safety chains failed, one chain broke the hook and the other came off of the hook. I lost almost 2 hours dealing with emergency assistance and had to recover the trailer from the ditch and return it to the U-Haul location to get another one. After the exchange, the rental time was not adjusted so I got an additional charge when returned the trailer. U-Haul would be liable in case this incident was becoming into an accident/crash because the safety device was defective, worn or not maintained.

Anthony W. on

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Richard D. on

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Javier G. on

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Tyler W. on

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Simple and quick rental. No complaints.

kathy N. on

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The truck had coffee spilled on console An door inside had mud splattered on it

Carolyn H. on

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I've used this location for years, and no matter where I move to in Lake Charles, this will remain my location

Charles Danny D. on

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Hector M. on

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KEVIN B. on

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Donna D. on

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Beverly h. on

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Keep up the GOOD and Friendly survice

jOSE R. on

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Better human interface?

Dean G. on

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Lynn B. on

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My customer service interaction was really quite good. The installer was waiting for me to get there. I had called in advance And they were well informed. It took less than 40 minutes to do the installation. I was very pleased

conley w. on

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Excellent service and love the people they made my moving and storage easy!

Betty P. on

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donovan a. on

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robert k. on

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This worked out really well almost 1300 miles was the move. Everything was ready. Only issue was I kept getting emails changing the pick up point. So I had to call and confirm. The truck had 61,000 mile on it and it ran like it was new.

Jackie W. on

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Chris P. on

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David B. on

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AMY B. on

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The service was top notch. We were very pleased and we will recommend you to everyone.

JOHN B. on

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zsakeitha w. on

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drew b. on

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Outstanding service. Friendly, polite, respectful and helpful. Truly a pleasure renting from your location. Thank you.

Tremayne M. on

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Karen R. on

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Person sleeping outside in front of the building at 3a when I dropped the truck

Kenneth K. on

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chuck a. on

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Jennifer L. on

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JENNIFER B. on

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Lyndsi T. on

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Quinton G. on

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KEESHA J. on

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Very friendly staff. Little wait time and fair prices.

ROXANNE D. on

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The Uhaul reservation line gave me different rates than what I received at place and place told me different about return and time. I also returned truck with more gas in it than what I received it with and got no credit for it.

Tim E. on

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Quick/easy service.

david m. on

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DEMETRIC G. on

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Please continue to provide the exceptional service that you all consistently provide.

Shannel V. on

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I did not receive the furniture dolly I paid for in advance. I was told they did not have one available.

Walter H. on

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Alfin J. on

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Eric H. on

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Inform customer of charges/losing deposit over extra miles.

KAITLYN G. on

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I love that I was given a lower price since I brought in my rental a day early! I wasn’t expecting that. They were awesome!! Definitely would recommend and use again when the time comes!

Sandra J. on

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David B. on

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I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

CHARLES R. on

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I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.