Customer Reviews for U-Haul Moving & Storage at Hwy 14

3,111 reviews

1011 Hwy 14   Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

(337) 436-5014

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(337) 436-5014

1011 Hwy 14
Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Every person that worked at this location was extremely helpful and nice. I've rented many uhauls from many different places and this has been my favorite. Great Job!

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

There is nothing more that can be done for the positive work that this location has provided. Everything was perfect!!!!

RAYMOND M. 
Rating:
3.0

Keep up the good work and attitude your company displays and you will continue to reap the rewards. Thank you

Glenda G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C. 
Rating:
5.0

the wheel frame & door handle was very rusty needed wd-40

Terry V. 
Rating:
5.0

Went over milage due to huge detour because of traffic accident. Would recomend allowing more milage incase of these type of situations. Also how about cruse control on trucks. Fuel consumption is horrible and a steady speed would improve that

John B. 
Rating:
3.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Kendra L. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Gaybernell C. 
Rating:
4.0

Customer did not leave a comment.

Teresena B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Great service no complaints.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Marshal G. 
Rating:
3.0

The truck was in bad condition. It did not have any air conditioning. The radio barley worked. The tire pressure se sor was on. When I picked the truck up, I immediately had to go to the gas station because the truck was on E.

Danielle L. 
Rating:
1.0

The two guys that work in the office are beyond RUDE

Michael T. 
Rating:
5.0

Wonderful experience fast check in

Vanessa H. 
Rating:
4.0

I'm moving and have 4 brand new boxes never used and they would not reimburse me for them because I was unable in a move to find the receipt

Cindy F. 
Rating:
5.0

Make sure that the truck is serviced for a leak in the rear breaks or something. There was a large spill of fluid on my driveway after I was finished unloading and returning the truck. I noticed the oil spill after I moved the truck. I tried to call them when I got home. Could not get connected.

Raymond L. 
Rating:
5.0

Great as is

naikema G. 
Rating:
5.0

The staff was very helpful and courteous.

joe S. 
Rating:
4.0

Ms. Rachelle and the other workers have been very helpful during my multi-truck and trailer rentals for my household move. When I had a short notice schedule change on the closing of my house, they allowed me to adjust my rental times and dates, so the equipment was ready when we needed it. That reduced a lot of stress for me.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette H. 
Rating:
5.0

N/a

Ronisha B. 
Rating:
5.0

Customer did not leave a comment.

Patrick I. 
Rating:
1.0

When using the mobile check out I was not allowed to mark the equipment as cleaned when returned. Also I did clean the equipment before I returned it I was forced to market as not cleaned. I left a comment on the checkout stating this and asking for someone to inspect the equipment before I was charged. I was informed after the checkout was complete that I would be receiving a call from a representative to discuss the charges. No one has called and I just received a receipt showing that I was charged to clean the equipment anyway.

kade C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
4.0

Customer did not leave a comment.

sammy C. 
Rating:
5.0

They need a bigger parking area . Too many trucks not enough area

Kandace B. 
Rating:
5.0

Customer did not leave a comment.

Robbie R. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

joe P. 
Rating:
5.0

Very Helpful and Friendly

DARRYL G. 
Rating:
4.0

Friendliness of staff was just average. No blankets available to rent. Excellent to allow Sunday returns

Michael M. 
Rating:
5.0

Quick checkout.

Marion L. 
Rating:
5.0

Despite the man cleaning the truck before I used it, it had a horrible odor of marijuana and fabulosa cleaning detergent. Ppl need to get charged for bringing a truck back like that. Like a $250 fee. Then professionaly clean it.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
3.0

Reservation made 10 ft trucks and equipment ( quilts pads) wasn't available for pick up . The clerk who waited on me, wasn't helpful, with info or to me . I had to ask another clerk for assistance while he was waiting on me . I was really disappointed

JUDY M. 
Rating:
4.0

Customer did not leave a comment.

milan C. 
Rating:
5.0

Very Helpful...especially equipment handler.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Mary D. 
Rating:
1.0

This location needs to be shut down and revamped. The van I was given literally had mold growing on the A/C vents and had not been washed outside or cleaned inside. My son who was with me riding with me, took a fever that night and I felt feverish too. The van was the only common thing, which leads me to believe it was the mold. The unit also smelled of marijuana.

Leonard K. 
Rating:
5.0

Very great working best location ever

AGNES P. 
Rating:
1.0

I placed an order yesterday for a small truck I was told it would be $29.99 per day and $.89 per mile and today when I brought the truck back I was told I owed like $55 for a 40 mile trip to replace the gas which I was not made aware of not this morning or yesterday when I made the Reservation. So as it turns out it cost me about $150 to go move a washer and dryer from Iowa to Lake Charles. Thanks a lot U-Haul next time I will call somebody else

JOHN D. 
Rating:
4.0

Very easy to reserve a uhaul

Nikki V. 
Rating:
5.0

Total help excellent equipment friendly res. Do need fuel gauge as it now leaves you guessing and afraid you'll run out

James R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
4.0

Customer did not leave a comment.

DKeith D. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

The call center was terrible. Not at all concerned with the trouble we were having and completely unwilling to use the simplest solution. They wasted 2 hours of our time and caused us to put an extra 30 miles on the truck that of course we were charged for. The store employees tried but couldn't help

JOSEPH T. 
Rating:
3.0

Customer service was weak (I was not greeted and the rep looked less than thrilled to see another customer), but so long as they took the vehicle back and checked-it in, I can deal with it.

Mike B. 
Rating:
3.0

Customer did not leave a comment.

Shade G. 
Rating:
1.0

The customer service was horrible. I arrived at the drop off location and parked the truck. I noticed an employee passing by. I asked the employee if it was ok to park in the specific parking spot. The employee said, yes. He called the truck number into another employee. When this specific employee walked up to the u-Haul that I had not gotten out of yet because I was checking the u-Haul in online. He was trying to rush me out of the truck. I explained to him that I was checking the truck in online. He said he could do it faster inside and that it would take me 30 minutes to do it myself. Which it only took me about 5 mins. He asked me to bring the keys inside when I was done. Which I did. Then asked me to go back outside and leave the keys in the truck. Which I did not. I sat the keys on the counter where an employee was standing. Everyone in this place was RUDE. Very disappointed.

KiAvonni B. 
Rating:
5.0

A very pleasant experience!

Pat W. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Kenyettra T. 
Rating:
1.0

Very unprofessional and rude young staff not impressed by The service that I received won't be returning to that particular location management needs to do something about the way employees handle their customers they're too young too rude and too experienced to be working in customer service definitely will not be back Requested one vehicle and they gave me another 1 which caused me to have to pay extra and gas and it was very inconvenient and not

brittany C. 
Rating:
5.0

Customer did not leave a comment.

Abelado Z. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Equipment was ready when requested. UHaul rep connected up trailer to my vehicle without my assistance!

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
3.0

It was a good experience

ADELINA B. 
Rating:
5.0

Customer did not leave a comment.

SHAWANA D. 
Rating:
5.0

Customer did not leave a comment.

Legmy G. 
Rating:
4.0

Satisfied customer

Frank A. 
Rating:
5.0

Everything Was Perfect

geralon J. 
Rating:
5.0

Customer service and equipment was excellent

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jo F. 
Rating:
3.0

I was charged the wrong rates! The truck is supposed to be $19.95 per day I was charged 89.95 per day I was supposed to be charged 67 cents a mile they charged me 89 cents a mile. So my bill that should have been about a $160 was over $300 I am not happy

Bonnie S. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
1.0

Customer did not leave a comment.

Allona D. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

I love this u-haul business. The employees are so nice. I really appreciate the service.

THERESE Y. 
Rating:
5.0

Customer did not leave a comment.

Jose U. 
Rating:
4.0

Customer did not leave a comment.

Carla P. 
Rating:
5.0

Seamless experience at this location. My truck was ready to go when I got there.

JOSHUA A. 
Rating:
5.0

Nothing, the Crew does an excellent job with everything.

RAYMOND M. 
Rating:
2.0

I was nearly charged a 100 fuel charge for 36miles of use after being told I didn't put the fuel back on the correct amount which was half tank but Was Told it was on Full.. The cashier Corrected it but with the mileage I used It should have not even been any discrepancy. Not happy with the service

CLEOPHAS T. 
Rating:
4.0

Answer the phone

JOSE U. 
Rating:
5.0

Customer did not leave a comment.

JOYCELYN W. 
Rating:
5.0

My family has rented from this location before we've never has issues. Unfortunately today when we opened the back of the trailer there were several roaches.

Peelahra E. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW V. 
Rating:
5.0

Friendly staff. Easy pick up/return. 👍🏻

Blake O. 
Rating:
4.0

Brought vehicle back topped off (full) but there was no allowance to credit the extra gas I brought it back with and got charged $5.99 for extra mileage when all that truck did was leave the uhaul place go to the appartment, drive to lake charles to new appartment and then back to the uhaul place - no deviations yet had like 12 extra miles - definitely more mileage allowance is necessary

AMY C. 
Rating:
5.0

Perfect. No problems see you next year at our Mardi Gras ball weekend

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

LETRECIA T. 
Rating:
5.0

Very satisfied with the services provided by this location.

ROBERT H. 
Rating:
4.0

Great service

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

darryl T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

DERRICK L. 
Rating:
5.0

Excellent service and love the people they made my moving and storage easy!

conley w.  |  Overall Experience 
Rating:
1.0

I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.

David B.  |  Overall Experience 
Rating:
5.0

I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.

CHARLES R.  |  Overall Experience 
No reviews have been submitted for this location.

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