I gave excellent only due to the way Amish handle the under staff situation. Like I said being a former GM I understand GNP and not having the money for more staff but, get some part time and or call in staff when facing a slammed situation. The money was being made to cover the added need at that time
ANITA P- Louisiana LA
- Lake Charles
- 70601
Customer Reviews for U-Haul Moving & Storage at Hwy 14
1011 Hwy 14
Lake Charles,
LA
70601
(Corner of 3rd St and Hwy 14, 1 mile south of I-10)
(Corner of 3rd St and Hwy 14, 1 mile south of I-10)
Services at this Location:
Contact Us
1011 Hwy 14Lake Charles, LA 70601
(Corner of 3rd St and Hwy 14, 1 mile south of I-10)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 1.0
I brough the trailer back 2 days early and did not receive any refund. Had to pay the full amount. Whether it’s local policy or national policy... It’s a bad policy period. The binding Quotes your issuing now will make you more money on the rental. I suspect you will lose customers ! You can Quote me. "I will look for alternatives before using uhaul in the future."
Greg R- Rating:
- 4.0
Customer did not leave a comment.
RACHIKA H- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER A- Rating:
- 1.0
Took over an hour to complete the rental process due to computer network issues. The employees were not trained to do rental contracts the old fashioned way with pen & paper, which is a completely obvious backup plan.
Nelson M- Rating:
- 5.0
Great customer service
SYBILLA D- Rating:
- 5.0
Nothing, everything is well. Is very recommended
Carlos R- Rating:
- 5.0
Customer did not leave a comment.
TRACY K- Rating:
- 5.0
Keep up the good work
AUTHOR F- Rating:
- 4.0
Customer did not leave a comment.
TROY V- Rating:
- 5.0
Quick pick up & drop off. Friendly staff & very helpful.
Paul S- Rating:
- 5.0
Customer did not leave a comment.
Guy L- Rating:
- 5.0
Customer did not leave a comment.
Sarah H- Rating:
- 5.0
Pick up Service was quick and easy. Return was the same way. Friendly people.
jimmy a- Rating:
- 2.0
Customer did not leave a comment.
George M- Rating:
- 5.0
Customer did not leave a comment.
DEIDRA T- Rating:
- 5.0
Customer did not leave a comment.
cynthia c- Rating:
- 5.0
It was great. No complaints
Steven T- Rating:
- 5.0
Customer did not leave a comment.
Alexis S- Rating:
- 4.0
I dropped off the unit after hours. There were no people present so the answer on this survey was no. There should be a N/A on your survey for this situation!!!!!!
STEPHEN B- Rating:
- 5.0
Customer did not leave a comment.
BOBBY L- Rating:
- 4.0
Customer did not leave a comment.
MARTHA N- Rating:
- 2.0
Truck was dirty and smelly inside. Roof leaked inside the box left upper corner and caused damage to my items. Truck had crack in middle of windshield which was concerning. Several claim stickers on previous issues around the door jam, and exterior.
Tyler M- Rating:
- 5.0
Customer did not leave a comment.
Norris C- Rating:
- 5.0
all was good
Guy L- Rating:
- 5.0
Customer did not leave a comment.
SAMUEL B- Rating:
- 3.0
Customer did not leave a comment.
Mayank P- Rating:
- 5.0
Maybe using a deodorizer the van had a wet dog smell. It wasn’t horrible but definitely smelled. Everything else was great. Easy online rental!
Brandi P- Rating:
- 5.0
Continue with the great service...
TOMMY C- Rating:
- 1.0
I will never use U-Haul again
Steve S- Rating:
- 5.0
Reps were super friendly at both ends. Truck was clean. And if I hadn’t known earlier, you guys would’ve been packing the truck you guys might need to advertise that little bit more.
Joe R- Rating:
- 2.0
I payed 126 and later paid 296 I returned that truck exactly how I picked it up it jus doesn’t make any sense how they make me wait for the second charge I would’ve just left the store if I new I was gonna pay over 400$ for 3 days
RAIJAUD I- Rating:
- 4.0
Lake Charles was great; Lexington branch was not. (1) Poor customer service (2) unprepared for my appointment (3) changed trailer from dual to single U-box capacity and didn’t coordinate with me in advance - costs me unexpected trip expense and time (4) poorly trained personnel
Seaborn C- Rating:
- 4.0
N/A
walter d- Rating:
- 5.0
Make sure mirrors on the trucks can be adjusted.
James F- Rating:
- 5.0
Customer did not leave a comment.
Byron M- Rating:
- 4.0
Customer did not leave a comment.
Sicily R- Rating:
- 5.0
The staff was efficient and corrected a problem that my vehicle had with the turn signal. They worked promptly and corrected the issue by changing a fuse, and was on the road quickly.
Matthew F- Rating:
- 3.0
Customer did not leave a comment.
Pamela B- Rating:
- 5.0
The young man that hooked up trailer very knowledgeable and helpful. Move this young man up the chain of command.
Chris I- Rating:
- 5.0
Well staffed who were friendly and accommodating.
Catherine G- Rating:
- 5.0
Customer did not leave a comment.
Larry R- Rating:
- 5.0
Customer did not leave a comment.
Duncan C- Rating:
- 5.0
Nothing really. Pick up and drop off were extremely easy. Employees kind, friendly and helpful. Easy to get to.
Byron M- Rating:
- 5.0
NA
ELLOWENA W- Rating:
- 5.0
I comments. Great service. No problems either truck.
Shannon F- Rating:
- 5.0
N/A
Willie M- Rating:
- 5.0
Customer did not leave a comment.
Abigail R- Rating:
- 5.0
Customer did not leave a comment.
ANTHONY R- Rating:
- 5.0
Customer did not leave a comment.
Gene N- Rating:
- 5.0
Customer did not leave a comment.
Kyle W- Rating:
- 3.0
I was supposed to have 12 furniture pads in the truck. I took the owner's word that the pads were in the back of the truck, didn't check and they weren't there.
Randy S- Rating:
- 3.0
Overall the experience was good. Disappointed in the help received online with getting someone to unload the uboxes. Never was real clear about what phone number to use during the whole process.
Philip K- Rating:
- 4.0
Service was as good as expected, rental equipment worked flawlessly!
Robert H- Rating:
- 5.0
Customer did not leave a comment.
CARLI E- Rating:
- 5.0
Customer did not leave a comment.
Amanda M- Rating:
- 5.0
trailer was very nice
Guy L- Rating:
- 5.0
Customer did not leave a comment.
Scott H- Rating:
- 5.0
Customer did not leave a comment.
Steven K- Rating:
- 4.0
Customer did not leave a comment.
Porsha S- Rating:
- 5.0
Customer did not leave a comment.
JOSE G- Rating:
- 5.0
That guy was kind and friendly and he’s giving a nice service too I’m really satisfied with it
Akim D- Rating:
- 4.0
Customer did not leave a comment.
EVELYN H- Rating:
- 5.0
Customer did not leave a comment.
DONALD P- Rating:
- 4.0
Customer did not leave a comment.
YVETTE S- Rating:
- 5.0
Customer did not leave a comment.
LARRY A- Rating:
- 3.0
Was little upset seat belt does not work tried in tow of the latches multiple times would not latch
JOHN R- Rating:
- 5.0
Customer did not leave a comment.
RICHARD B- Rating:
- 5.0
Customer did not leave a comment.
BRENNAN T- Rating:
- 3.0
Customer did not leave a comment.
CASEY P- Rating:
- 5.0
N/A
WALTER D- Rating:
- 5.0
Customer did not leave a comment.
JARED M- Rating:
- 5.0
Very professional, helpful and friendly!!
JASON G- Rating:
- 5.0
Customer did not leave a comment.
ASHLEY C- Rating:
- 5.0
Customer did not leave a comment.
CATHERINE P- Rating:
- 5.0
Customer did not leave a comment.
VANESSA S- Rating:
- 1.0
I didn't realize I would be charged $182 for dropping the rental at the wrong drop off place. Lesson learned I guess
Alexus B- Rating:
- 5.0
No improvments needed positive experience from pick up to drop off. Very pleased and recommend to everyone needing cargo rental.
CLINT B- Rating:
- 5.0
The truck smelled like someone had been chain smoking in it. There needs to be a way for them to freshened it up.
DAVID B- Rating:
- 5.0
Excellent customer service.
ERIC H- Rating:
- 5.0
5 star service and reliable equipment.
BLAKE O- Rating:
- 5.0
Everything was just fine thank you!
STEWART D- Rating:
- 5.0
N/A
RICHARD T- Rating:
- 5.0
Drop off location was actually U-Haul Monarch Dr. Houma Louisiana
WILLIAM H- Rating:
- 5.0
Customer did not leave a comment.
ALBERT H- Rating:
- 4.0
Customer did not leave a comment.
KIRK L- Rating:
- 4.0
Customer did not leave a comment.
YASMIN M- Rating:
- 5.0
They were great they removed the trailer themselves
DONALD G- Rating:
- 5.0
Find a U-Haul drop-off location closer to the location you are downloading the U-Haul. I passed two before I got to the one given as my drop-off location.
MILDRED R- Rating:
- 5.0
Customer did not leave a comment.
STEVEN A- Rating:
- 5.0
All this new fancy everything on your phone is great but is a bit confusing for older citizens
KENNETH D- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL J- Rating:
- 5.0
Customer did not leave a comment.
GREGORY G- Rating:
- 5.0
The man that helped with the return was very kind and helpful. I was certainly a easy and great experience at the drop off location
CINDY V- Rating:
- 4.0
Customer did not leave a comment.
DAVID R- Rating:
- 4.0
Customer did not leave a comment.
JOHNIE N- Rating:
- 5.0
Customer did not leave a comment.
ANGELA T- Rating:
- 5.0
There was a system upgrade that started 9am on a Saturday when the good folks of Lake Charles were trying to get equipment rentals. Most of us waited over an hour just to get checked. Don’t do upgrades during store hours. This is a corporate IT complaint, not a store one.
JONATHAN O- Rating:
- 5.0
Customer did not leave a comment.
EVAN O- Rating:
- 5.0
Very good and clear thank you
KUSHTRIM S- Rating:
- 2.0
Got a hole in the roof I from something was told a bullet I lost two tvs and a sofa set due to water damage
Joshua T | Overall Experience- Rating:
- 1.0
My storages had rat and cockroach 🪳 in it's and rain in the storage had to though away a suitcase of good clothes away because they had dead mice in it. Also took pictures of the dead mice and cockroach in that's building. I fell at that's location and the staff didn't thank I was worth there attention. I hope the man that's own that's site would look into how poor of the management care about his victim or people that trust them for service. I fell on 7/5/2024. I'm am 68 year old. Thanks for nothing at this site.
CASSANDRA R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
HENDERSON W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael f | Overall Experience- Rating:
- 5.0
Excellent service and love the people they made my moving and storage easy!
conley w | Overall Experience- Rating:
- 1.0
I never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David B | Overall Experience- Rating:
- 5.0
I had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES R | Overall ExperienceAdditional Services at this Location
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